PWS-Fire Department Flow Testing service.pdf

CUI

PERFORMANCE OF WORK STATEMENT FOR ANNUAL MSA SELF-CONTAINED BREATHING

APPARTUS FLOW TESTING AND REPAIR CONTRACT

WITMER PUBLIC SAFETY GROUP.

1.0 BACKGROUND

1.1 Flow testing and repair service for the 436 CES’s Self-Contained Breathing Apparatus (SCBA) inventory is an annual requirement mandated in NFPA 1852, Chapter 7.5.1. This service will certify and repair mission critical SCBA equipment the base Fire Department, Explosive Ordnance Disposal, Emergency Management/CBRN rely on to complete their emergency response mission.

1.2 Contractor Qualifications. "The contractor must be an authorized MSA C.A.R.E. technician. All services under this contract shall be performed by technicians who are certified to service MSA G1 systems and repair the equipment. The contractor shall provide proof of its certified status to the Contracting Officer Representative (COR) upon request."

2.0 DESCRIPTION OF SERVICE

2.1 Annual SCBA flow test & visual inspection to include: functional & visual testing of the following components: back frame/harness, pneumatic components, electronics, facepiece, and the cylinder Installed in back frame. All testing is performed by an MSA C.A.R.E. certified technician to the manufacturer’s specification and to the NFPA 1852-2018 edition standard on selection, care, and maintenance of open-circuit self-contained breathing apparatus.

2.2 Annual facepiece flow test & visual inspection to Include: functional & visual testing of the facepiece.

All testing is performed by an MSA C.A.R.E. certified technician to the manufacturer’s specification and to the NFPA 1852-2018 edition standard on selection, care, and maintenance of open-circuit self-contained breathing apparatus.

2.3 Annual Supplied Air Reserve (SAR) cart flow test & visual inspection to include: functional & visual testing of the following components: harness, pneumatic components, facepiece, and the cylinder. All testing is performed by an MSA C.A.R.E. certified technician to the manufacturer’s specification and to the NFPA 1852-2018 edition standard on selection, care, and maintenance of open-circuit self-contained breathing apparatus.

2.4 Annual Rapid Intervention Team (RIT) pack SCBA flow test & visual Inspection to Include:

functional & visual testing of the following components: harness, pneumatic components, facepiece, and the cylinder. All testing is performed by an MSA C.A.R.E. certified technician to the manufacturer’s specification and to the NFPA 1852-2018 edition standard on selection, care, and maintenance of open-circuit self-contained breathing apparatus.

3.0 SCOPE OF WORK

3.1 The following pricing proposal for Dover AFB contains the service fees for the annual certification of the Fire Department Self-Contained Breathing Apparatus equipment. A 5-year annual certification service of the fire dept self-contained breathing apparatus items, testing and repairing an inventory of 88 SCBA masks and packs, 21 additional masks 1 SAR Cart, and I Rit Pack. That will certify and repair the 436 Civil Engineer’s MSA G1 SCBA equipment inventory.

TESTING EQUIPMENT AND NEEDS:

• Posi-Check calibrator

• MSA SCBA tools and parts

• Single Point of Contact Service

• Testing results

• Repair Quotes

• MSA Certified Air-mask Repair Education (C.A.R.E) Technician

3.1 The contractor shall be responsible for providing all other tools, parts, materials, and equipment necessary to perform the services outlined in this PWS.

3.2 Testing will be scheduled in the month of October pushing no later than the first week of November.

Testing will take place over a four-day period once initiated. Testing will re-occur at the same time every year to ensure no expiration in equipment service.

3.3 A quote and repair timeframe will be provided to DAFB Fire Department leadership for repairs services. Any work extension shall be requested and coordinated between flight leadership and contractor with agreed upon plan to complete service.

4.0 CONTRACTOR’S RESPONSIBILITY

4.1 The contractor must certify required equipment at the quoted price and provide test results. Testing shall meet the customer’s needs while maintaining compliance with all applicable DoD/NFPA standards to ensure emergency responder safety. The contractor may make recommendations regarding equipment service and repairs.

5.0 GUARANTEE

5.1 All services must be specified and any repair found deficient must be corrected. All work must be completed in a professional manner according to standard practices. All testing and repair work must be done or overseen by a MSA C.A.R.E. technician.

6.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

6.1 Then government will not furnish property or service for service.

7.0 RECORDS MANAGEMENT

7.1 “Records Management - The contractor understands that when creating, handling, and maintaining records for the Air Force, either electronic or paper, the contractor must meet the requirements established in AFRIMS Records Disposition Schedule (RDS), AFI 33-322, Records Management Program. In order to meet the requirement established IAW the above-mentioned regulations, contact the Base Records Management Office (436 CS/SCXK, Bldg. 310) at 302-677-5157 for guidance and training.”

7.2 Specific Tasks: The contractor shall perform all service and inspection tasks in strict accordance with the most current National Fire Protection Association (NFPA) 1852 Standard (Chapter 7) and MSA manufacturer guidelines. A detailed checklist of all inspection points will be used for each testing section.

This checklist, which must be provided by the contractor and approved by the COR, will serve as the standard for the annual service and will be included as an attachment to the final service report

7.3 Deliverables: Within seven (7) business days of completing the annual service, the contractor shall provide a comprehensive electronic Service Report to the COR. This report must contain the following for each piece of equipment serviced: “Equipment Identification”- Model Number, Serial Number, and Government Asset Tag. “Service Details”- Date of service, and the name and certification of the performing technician

8.0 SAFETY REQUIREMENTS

8.1 In performing any work under this contract on premises which are under the direct control of the Government, the Contractor shall conform to all safety rules and requirements prescribed in Air Force Pamphlet 91-210, Contract Safety and Public Law 91-596, The Occupational Safety and Health Act of 1970. The Contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of the Contractor, Government Property and Government personnel performing or in any way coming in contact with the performance of this contract on such premises.

These requirements are additional to and do not replace the standards promulgated by the Department of Labor under the Occupational Safety and Health (OSHA) Act. In the event of a conflict between the OSHA Standards and these requirements, the most stringent shall apply. Any violation of such rules and requirements, unless promptly corrected, as directed by the Contracting Officer, may be considered grounds for termination of this contract in accordance with the default provisions hereof.

9.0 SECURITY

9.1. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all government property provided for contractor use.

9.2. At the close for each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and window secured.

9.3. The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

9.4. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

9.5. The contractor shall submit any request for compensation on delays to the Contracting Office for approval. The contractor shall notify the Contracting Office or authorized representative as soon as the contractor realizes/determines of any potential delays in accordance with the terms and conditions of this requirement.

9.6. All contractors and subcontractors when working in a Controlled, Restricted or other sensitive areas must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

9.7. OPSEC Considerations:

Requirement Category Specific Action Required

Information Control Restrict all discussion or sharing of mission-related information and media to personnel with a valid "need to know."

Document Disposal Adhere to a strict 100% shred policy for all written or printed materials intended for discard.

Mandatory Training Contractors and subcontractors with a Common Access Card (CAC) must complete the DAF-Operations Security Awareness Training via the MyLearning site on the AF Portal.

Program Development If the OPSEC block is checked on DD Form 254, the contractor must develop and implement a formal OPSEC program plan to protect critical information.

Public Release & social media

Coordinate with and obtain approval from the installation Public Affairs (PA) office prior to posting any work-related information, photographs, or media on social media or public forums.

Ubiquitous Technology Disclose and obtain explicit written approval from the CO, COR, or designated security representative before using commercial devices (e.g., smartphones, wearables, cameras, drones) to record or photograph work environments.

10.0 CONTRACTOR BADGE POLICIES

10.1. All requests for contractor badges will be submitted through the Base Contracting Squadron Office and/or the requesting agencies base point of contact. The Contracting Squadron Office or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW DAFBI 31-10 I. As a minimum the ORM will be submitted 72-hours prior to the requested date of employment.

10.2. All contactor employees who’ll be granted unescorted access to the installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the installation.

Continued employment is contingent upon successful completion and favorable reporting of the criminal background check.

10.3. Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to Pass and Registration for destruction. Also before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, the badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436th Security Forces Squadron and submit a new request for badge before a new badge can be reissued.

10.4. Base Contracting Office or base point of contact will immediately notify Security Forces, Pass and Registration when a contractor's employment has been terminated. The Site Supervisors are responsible for notifying and returning the contractor's badge to Pass and Registration when this occurs. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Office.

11.0 INSTALLATION ACCESS

11.1. The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover AFB from Pass and Registration, for the duration of the contract. Employees are only permitted to enter the installation during the date and time periods indicated on their contractor badge.

11.2. Vehicle registration, proof of insurance and a valid driver's license must be presented for all vehicles while operating on the installation. All vehicles entering the installation or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

11.3. During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation.

11.4. During FPCON Bravo, Charlie and Delta, personnel without base issued identification must be physically escorted onto the installation.

11.5. During Higher FPCONs (Charlie and Delta) the base will curtail non-essential operations/ functions;

access by Non-Essential Contractors will be suspended per the direction of the Installation Commander.

12.0 FLIGHTLINE ACCESS

12.1 Contractors will have to adhere to the provisions in DAFBI 13-202 if operating on the airfield.

11.0 SERVICE SUMMARY

11.1 The service summary (below) is the list of performance objectives and standards that must be performed by the contractor. Performance objectives define the level of service required under the contract to successfully meet the performance objective.

Table 1.0, Service Summary

Performance Objective Performance threshold Reference Management: All SCBA items are required by NFPA 1852 to undergo inspections and certifying service annually. This service ensures the safety of the equipment users.

Contractor to test and certify DAFB’s SCBA inventory. The government will periodically sample management services. No more than 1 unacceptable service, to include quality assurance evaluations and valid customer complaints, within a 30-day period for unsuccessful tasks or programs.

A quote and repair timeframe will be provided to DAFB Fire Department leadership for repairs services.

IAW PWS Chapter 2, Par 3.3

Guarantee: All services must be specified and any repair found deficient must be corrected.

Testing will be completed over a four-day period once initiated.

Testing will re-occur at the same time every year to ensure no expiration in equipment service.

Testing will be scheduled in the month of October pushing no later than the first week of November.

No more than 2 valid customer complaints for scheduled inspection or unscheduled maintenances actions. No more than 1 unacceptable service within a 30-day period for all maintenance services. All work must be completed in the given timeframe and done or overseen directly by a MSA C.A.R.E. technician.

IAW PWS Par 3.2, 5.1

Security Compliance: Comply with all Federal, State, Local, and Dover AFB Laws, Regulations, Instructions and Publica

No violation notices. IAW PWS Chapter 9

ANTI-TERRORISM

References:

Department of Defense Instruction O-2000.16, Volume 1 DoD Antiterrorism (AT) Standards, Standard 18

Defense Federal Acquisition Regulation Supplement (DFARS) (Reference (r)) reflects current DoD AT security requirements for defense contractors.

Joint Publication 3-07.2 Antiterrorism

Terrorism is defined as: The calculated use of unlawful violence or threat of unlawful violence to inculcate fear; intended to coerce or to intimidate governments or societies in the pursuit of goals that are generally political, religious, or ideological.

Antiterrorism: As a prelude and during performance of any contract, it is critical that the Contractor be supportive of all Department of Defense (DoD) requirements to protect personnel and their families, installations, facilities, information, and other resources from terrorist acts.

Antiterrorism Awareness Level I Training

Contractors or subcontractors possessing a Common Access Card (CAC) will complete AT Awareness Level I training IAW DAFI 31-145, Antiterrorism computer based training (CBT) course through the MyLearning site. This training site is available through the AF Portal at https://lms-jets.cce.af.mil/moodle/. This site automatically records members completion of training and enables the user to print a certificate if needed by the Unit or Base Training Manager.

Contractors or subcontractors without a CAC or who do not have access to a government Non-classified Internet Protocol Router Network (NIPRNET) computer performing construction/services on the installation will complete AT Awareness Level I training IAW DAFI 31-145, Antiterrorism, Standard 25, Joint Knowledge Online (JKO) Learning Management System (LMS) at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

Force Protection Condition (FPCON) Impact on Work Levels: If the DAFB FPCON level is elevated to Charlie, the installation shall evaluate the need for contract services to be discontinued. At FPCON Delta, services are discontinued. Services shall resume when the FPCON level has been lowered.

Administrative Note: In the event of an emergency, dial 9 1 1 from any land line on the installation. The call will be routed to the ECC (302-677-6666). If you use a cell phone and dial 9 1 1, you will be routed to the county 9 1 1 dispatch (Kent County). Simply inform the dispatcher that you are on DAFB, they will route your call to the DAFB ECC.

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

ANNUAL MSA G-1 FLOWTESTING AND

MAINTENANCE

AT

DOVER AIR FORCE BASE, DELAWARE

Dover AFB, DE

July 1, 2026

TABLE OF CONTENTS

Subject Page

1. Mission 3

2. Purpose 3

3. Authority 3

4. Organizational Structure 3

5. Roles and Responsibilities 4

6. Contractor’s Quality Control Plan (QCP) 5

7. Performance Requirements and Method(s) of Surveillance 5

8. Acceptance of Services 9

9. Contract Management 9

Appendices:

1. Contractor Performance Assessment Report 10

2. Customer Complaint Record 11

3. Corrective Action Report 12

1. Mission Flow testing and repair service for the 436 CES’s Self-Contained Breathing Apparatus (SCBA) inventory is an annual requirement mandated in NFPA 1852, Chapter 7.5.1.

This service will certify and repair mission critical SCBA equipment the base Fire Department, Explosive Ordnance Disposal, Emergency Management/CBRN rely on to complete their emergency response mission.

2. Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine and document if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides a detailed process for continuous oversight:

What will be monitored How monitoring will take place Who will monitor How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan (QCP). The QASP provides the structure for the government’s surveillance to ensure the contractor’s performance meets contract standards. It is the government’s responsibility to be objective, fair, and consistent in evaluating contractor performance.

The QASP is not part of the contract, nor is it intended to duplicate the contractor’s Quality Control Plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the government recognizes utilization of the QASP includes consideration of unforeseen or uncontrollable circumstances may occur outside the control of the contractor.

The QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

3. Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

4. Organizational Structure

Contracting Officer 436 CONS/PKB Contracting Administrator 436 CONS/PKB Quality Assurance Program Coordinator 436 CONS/PKP Contracting Officer Representative Supervisor 436 CES/CEF Contracting Officer Representative Primary 436 CES/CEF Contracting Officer Representative Alternate 436 CES/CEF

5. Roles & Responsibilities The following personnel comprise the Multi-Functional Team (MFT) and shall oversee and coordinate surveillance activities.

5.1. Contractor Officer Representative (COR) Supervisor: The COR Supervisor nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR’s surveillance activities.

5.2. Contractor Officer Representative (COR): is responsible for monitoring, assessing, recording and reporting on contractor compliance with the terms and conditions of the contract. These individuals will have primary responsibility for completing quality assurance monitoring forms that will be used to document the inspection and evaluation of the contractor’s performance. The COR will maintain surveillance documentation, notify the Contracting Officer (CO) of any significant performance deficiencies and recommend improvements to the QASP and Performance Work Statement (PWS) throughout the life of the acquisition.

5.3. The Contracting Officer (CO): has overall responsibility for overseeing the contractor’s performance. The CO will also be responsible for the day-to-day monitoring of the contractor’s performance in the areas of contract compliance, contract administration, cost control, and property control; reviewing the COR assessment of the contractor’s performance; and resolving all differences between the COR version and the contractor’s version of events. The CO is the only person with the authority to direct the contractor in the performance of their duties under the contract and to make interpretations of and changes to the contract. The CO will facilitate Multi-functional Team meetings.

5.4. The Quality Assurance Program Coordinator (QAPC): develops, manages and implements the Dover AFB Quality Assurance Program; supports the Multi-Functional Team in the development of contract requirements, ensuring requirements are clearly stated and enforceable; aids in development of the Service Summary (SS), QASP and provides training to all that interact with this contract as needed.

5.5. The Contract Administrator (CA): is the focal point for issues regarding the contract;

prepares and processes modifications to the contract; assists the CO in ensuring contractor performance meets contract standards; records and transcribes minutes for meetings.

The CA will perform COR assessment on a periodic basis as determined by the CO. The contract administrator (CA) will verify that the COR is accomplishing their surveillance according to this QASP. Observation of one or two checks will be sufficient to verify the

COR’s procedures. If deficiencies are discovered in the COR surveillance procedures, the contracting officer will notify the COR Supervisor and provide any assistance the COR Supervisor may request, such as additional training for COR personnel. The CA will ensure that the COR is documenting their surveillances on a timely basis. A check of the COR files will also be performed on a periodic basis as determined by the CO/CA.

5.6. The Contractor: is the service provider and will ensure that a government acceptable quality control system is provided and maintained. The contractor is required to provide all services identified in the PWS not just those identified in the SS. The contractor will also provide support to Senior Leadership as required (e.g., performance metrics, briefings).

6. Contractor’s Quality Control Plan (QCP) The contractor shall provide and maintain a current QCP, which shall ensure the requirements of the contract are provided as specified. The contractor is required to submit the QCP with the final proposal.

7. Performance Requirements and Methods (s) of Surveillance Government surveillance will be conducted by inspections that mirror the market research findings. COR documentation of contractor performance should be accomplished as the observation is completed, thus preventing loss of information. All documentation generated in the quality assurance surveillance plan will be marked, "For Official Use Only".

7.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the Contracting Officer and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and Quality Control/Quality Assurance actions to successfully meet the terms of the contract.

7.2 Service Summary

The Service Summary (below) is the list of performance objectives and standards that must be performed by the contractor. This Service Summary details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file. Performance objectives define the desired outcomes. Performance Objectives define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards.

Methods of Surveillance: Periodic Surveillance, Customer Feedback and One-hundred percent inspection will be the standard contract performance review and analysis processes used in evaluating the contractor’s performance. The PWS provides the foundation of the COR’s inspection checklist.

Definition of surveillance methods:

Periodic Surveillance: The COR will inspect and evaluate the contractor’s performance at scheduled intervals (weekly/monthly/quarterly) to include no notice surveillances.

Customer Feedback: The COR will receive, document and validate customer feedback.

Once validated the COR will inform the contractor.

100% Inspection: The COR will inspect and evaluate the contractor’s performance each time the task is performed.

The results of the contractor’s overall performance are then evaluated to determine acceptability of the service provided.

Table 2.0, Service Summary

Performance Objective Performance threshold Reference Methods of Surveillance

Management: All SCBA items are required by NFPA 1852 to undergo an inspection and certifying service annually. This service ensures the safety of the responders.

The government will periodically sample management services. No more than 1 unacceptable service, to include quality assurance evaluations and valid customer complaints, within a 30-day period for unsuccessful tasks or programs.

IAW PWS Par 2.0,2.1,2.2,2.3,2.4

Periodic Surveillance, Customer Feedback.

Guarantee: All services must be guaranteed to be specified and any repair found deficient must be corrected.

No more than 2 valid customer complaints for scheduled inspection or unscheduled maintenances actions. No more than 1 unacceptable service within a 30-day period for all maintenance services.

IAW PWS Par 2.0, 2.1, 2.2.

100% Inspection Customer complaints

Security Compliance: Comply with all Federal, State, Local, and

Dover AFB Laws, Regulations, Instructions and Publications.

No violation notices. IAW PWS Par 8.0,8.1, 9.0,9.1,9.2,9.3,9.4,9.5,9 .6,9.7..

Periodic Surveillance Customer Feedback

7.3 Performance Rating Definitions

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Excellent / Outstanding Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

8. Acceptance of Services

Before acceptance of product(s) or service(s) and/or approval of an invoice, the COR shall prepare a COR Services Summary Surveillance Report (Appendix4) in accordance with the QASP and FAR 52.212-4 (Contract Terms and Conditions – Commercial Items), Inspection and Acceptance Clause. The report shall identify both positive and negative performance. At a minimum, the report shall identify the number of assessments scheduled and conducted, the number of unacceptable/acceptable performances observed, the number of CARs issued, number of valid complaints, any significant contractor performance discrepancies, and a rating of the Contractor’s overall performance.

The COR will certify that acceptable services were received, in accordance with the terms and conditions of the contract. The COR will certify receipt of contractor services via the Wide Area Workflow (WAWF) website. Certification of services shall be accomplished no later than seven calendar days after receipt of the invoice. To avoid payment of interest penalties, if the invoice is unacceptable, it should be rejected in WAWF within the first seven calendar days after receipt of the invoice, and the CO should be notified immediately.

Performance Rating

Criteria

9. Contract Management

The MFT shall conduct periodic progress meetings to review the contractor’s performance. At these meetings the CO will apprise the contractor of how the Government views the contractor’s performance and the contractor will apprise the

Government of problems, if any, being experienced. The contractor will immediately notify the CO and/or COR of any work being performed that the contractor considers over and above the requirements of the contract. Appropriate action shall be taken to resolve any outstanding issues (i.e. CPARS, customer complaint reports, etc.).

The MFT shall also provide any recommended changes to the QASP to the CO at the progress meetings or on an annual basis (at a minimum).