PWS - FINAL - EMS Training and Creditial Support 07 10 2024.docx

Solicitation Number / Contract Number TBD Insert Date, Mod #

PERFORMANCE WORK STATEMENT

for

Air Force Medical (AFMED) Agency EMS Training and Credentialing Specialist Solicitation/Contract Number TBD

Date (XX Month Year) (Version Control Date: 22 Jun 22)

Table of Contents Section Page Number

PERFORMANCE WORK STATEMENT (PWS)

Emergency Medical Services (EMS) Education and Credentialing Specialist

1. DESCRIPTION OF SERVICES

1.1. Background.

The Air Force State Office of Emergency Medical Services (AFSOEMS) executes oversight and coordination of Air Force (AF) EMS credentialing across 76 Medical Treatment Facility (MTFs), 89 Guard Medical Units (GMUs), and 180 Fire Departments, ensuring that over 28,000 medical emergency providers maintain their readiness capabilities. The goal of this office is to ensure safe and reliable pre-hospital care is rendered to 2.6 million beneficiaries at all Department of the Air Force installations, worldwide.

1.2. Scope.

This is a performance based non-personal services requirement to provide support to AFSOEMS in executing oversight and coordination of AF Emergency Medical Services (EMS) credentialing across 76 Medical Treatment Facility (MTFs), 89 GMUs and 180 fire Departments, ensuring that over 28,000 medical emergency providers maintain their readiness capabilities. The goal of this office is to ensure safe and reliable pre-hospital care is rendered to 2.6 million beneficiaries.

2. GENERAL INFORMATION

2.1. Contractor Identification.

All Contractor/Subcontractor personnel shall identify themselves as Government Contractor personnel during all forms of communications such as business meetings, telephone conversations, electronic mail, attendance sheets, coordination documentations, reports, and the signature blocks utilized in all correspondence. If a contract requires Government workspace, the Contractor/Subcontractor personnel shall wear a picture identification badge and identify their workspace area with their name and company affiliation.

2.2. Contractor Training.

The following courses (or the equivalent) are available through computer-based modules and are required as noted.

Environmental Management Systems (EMS) General Awareness Training

2.3. Contractor/Government Communication.

2.3.1. The Contractor shall designate a Focal Point to be the single point of contact for all Contractor and Government correspondence. The Focal Point shall provide clear and consistent written and verbal response to Government within 24 hours of Government initiated communication (e.g., return phone calls, emails, or other communication).

2.3.2. The Contractor’s Focal Point shall meet with the Government team at least quarterly. Additional meetings may be requested by the Government or the Contractor as necessary. The Contracting Officer (CO), Contractor Focal Point, CORs and/or other designated representative will provide monthly performance feedback to the Contractor. The Contractor shall provide an agenda and minutes IAW Contract Data Requirements List (CDRL) A001 and A002 and corresponding Data Item Description (DID).

2.4. Monthly Status/Financial Report.

The Contractor shall prepare and submit a monthly status/financial report identifying all tasks performed, status, issues, and anticipated actions consistent with the PWS. The Contractor shall provide the Monthly Status/Financial Report IAW CDRL A003 and corresponding DID.

2.5. Place of Performance.

The work to be performed under this contract will be performed at 7700 Arlington Blvd, Falls Church, VA 22042-5153.

2.6. Travel Requirements. No travel requirements under this Contract

2.7. Mission/Emergency Essential.

2.7.1. None of the services listed in this PWS are mission/emergency essential.

2.8. Duty Hours.

Normal duty hours are 7:30 am to 4:30 pm, Monday through Friday (excluding Federal Holidays) and Family/Down Days when published.

2.9. Telecommuting.

2.9.1. Telecommuting is authorized on an ad-hoc or situational basis for this contract. Routine (three or less days per week) and/or full-time (five days per week) telecommuting may be authorized upon the written approval of the COR. The COR shall have final approval of telecommuting schedules. In the event telecommuting is authorized, a laptop with a Virtual Private Network account and Common Access Card (CAC) accessibility shall also be provided and supported by the Government in locations referenced in Section 2.5. In the event of unplanned closure of the facility due to natural disasters, military emergency or severe weather, the contractor may propose an alternate work location subject to the prior coordination of the contractor’s focal point and COR. Contractors shall complete the telework training course, and a signed agreement shall be in place and provided to the COR/PM prior to telecommute. The contract personnel telecommuting will ensure continuity and timeliness in completing tasks.

2.9.2. While telecommuting, contractor personnel must respond to any inquiries from the COR or designated Government official within 2 hours. In the event the contractor personnel are unable to log onto their laptop due to VPN or CAC issues, the contractor employee shall either take leave following company policies, or report to an alternate location where meaningful work can be accomplished. The contractor may not charge the Government for work not performed or travel time a contractor employee may require locating a suitable alternative location. Teleworking arrangements may be revoked by the Contracting Officer through written correspondence; contract personnel will be required to return to work on the next business day.

2.10. Federal Holidays.

Federal offices are closed on federal holidays as established by Federal law (5 U.S.C. 6103) and any other holidays declared by executive order. Holidays are documented by year on the Office of Personnel Management website for Federal employees located at: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview.

2.11. Facility Closures.

The Government will notify the Contractor of anticipated closure of the facility, (i.e., training, holidays, administrative leave granted to the entire staff, or other closure including down days) five (5) business days in advance or as soon as possible. A down day is a day that the United States Air Force (USAF) leadership designates as a minimal manning/liberal leave day. The employee may take leave following their company’s policies or work from an alternate location. In the event of unplanned closure of the facility due to natural disasters, military emergency or severe weather, the Government will notify the Contractor in the same manner as the Government notifies Washington D.C. area civilian personnel.

2.12. Conduct of Contractor Personnel.

2.12.1. Reference FAR 3.1002(a) The CO or designated Government representative may require Contractor personnel working under this contract be removed from the job site. Removal from the job site or dismissal from the premises shall not relieve the Contractor of the contract requirements.

2.12.2. Contractor personnel shall observe Government facility parking, safety, and traffic regulations that apply to all facility employees.

2.12.3. Alcoholic beverages on the job are prohibited.

2.12.4. There shall be no loud, profane, or abusive language used on the job.

2.12.5. Contractor personnel shall present a neat well-groomed appearance. Neat, clean, business casual or business attire clothing shall be worn.

2.13. Controlled Unclassified Information (CUI).

2.13.1. CUI is Government created or owned UNCLASSIFIED information that must be safeguarded from unauthorized disclosure.

2.13.2. Information requiring specific security measures indexed under one system across the Federal Government DoD Instruction 5200.48, “Controlled Unclassified Information,” established DoD CUI policy on March 6, 2020.

2.13.3. All information produced because of contract performance shall be reviewed prior to dissemination to determine if CUI is identified, and if so refer to DoDI 5200.48 for additional instructions regarding designation, handling, and decontrolling of CUI (including CUI identification, sharing, marking, safeguarding, storage, dissemination, destruction, and records management).

2.14. Personnel Staffing:

2.14.1. The Contractor shall accomplish, at a minimum, the following personnel staffing performance management outcomes:

2.14.1.1. Ensure positions are filled 100% and are present for duty within 15 calendar days after the start of the period of performance (POP) in the contract.

2.14.1.2. Ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal and position vacancies do not exceed 10 calendar days. The Contractors shall maintain an overall filled rate of 95%.

2.14.1.3. The substitute/replacement personnel for CONUS location shall begin work no later than 10 calendar days after notification or immediately after departure of the incumbent personnel, whichever is earlier. For OCONUS location, the Contractor shall fill the vacated position no later than 30 calendar days after the position has become vacant.

2.14.1.4. The Contractors shall promptly notify the contracting officer and COR within five (5) calendar days of a projected vacancy exceeding 10 calendar days.

2.14.1.5. Provide a stable workforce with less than 30% turnover across all contracted positions. A turnover is recorded when a worker leaves a position for any reason and the Government still has a requirement for that position.

2.14.1.6. The Government will not pay for services not rendered if a vacancy exceeds 10 business days.

3. CONTRACT REQUIREMENTS

3.1. Support Services.

3.1.1. EMS Credentialing Specialist: Perform EMS Credentialing services to support AFMED/SG3OE as described in this PWS. The quantities, as stated herein, are estimates and, as such, are subject to variations. These estimates are not all inclusive but provided as a general scope of workload to be performed. Complete requirement descriptions are outlined further throughout this PWS.

3.1.2. Assist and consult Aerospace Medical Service (4N) career field managers and 12 MAJCOM functional managers on EMS training and certification. Assist in reviewing, interpreting and providing guidance on implementation of national and AF EMS regulatory guidance. The location of the career field manager and MAJCOM functional managers are located in table below:

Table– Career Field and MAJCOM Function Manager Locations Air Combat Command (ACC)

Air Education Training Command (AETC)

Air Force District of Washington (AFDW)

Air Force Global Strike Command (AFGSC)

Air Force Materiel Command (AFMC)

Air Force Special Operations Command (AFSOC)

Air Mobility Command (AMC)

Pacific Air Forces (PACAF)

U.S. Air Forces in Europe (USAFE)

Air Force Reserve Command (AFRC)

U.S Space Force (USSF)

Air National Guard (ANG)

3.1.3. Assist with implementation of AFMS policies/directives as directed by the AFSOEMS Director.

3.1.3.1. Ensure all 168 training sites which support 18K personnel, six (6) Air Force Specialty Codes (AFSCs) are compliant with all Air Force Instructions (AFI), Department of Defense Instructions (DoDI), Career Field Manager Policy letters IAW NREMT guidelines.

3.1.3.2. Assist in managing the Paramedic Program and other associated Unfunded Requirements (UFRs) related to AFMS EMS activities, by coordinating the preparation of students to attend the training program.

3.1.3.3. Assure the AF EMS Program maintains national credibility by following NREMT policies and procedures regarding EMT and Paramedic certification, testing and continuing education.

3.1.3.4. Investigate and provide guidance on corrective action, immediately upon notification, on all incidents of impropriety to include any violation of public trust. Violations must be reported to the USAF EMS Program manager, and all documentation will be sent to the COR for review. After case review, a decision will be made regarding members certification and recommendation will be sent to NREMT. NREMT will make the final decision regarding revocation of members EMT or Paramedic certification.

3.1.3.5. Function as a liaison to the Board of Directors for NREMT when the COR is unable to attend the NREMT board meeting. Attend the NREMT board meetings when applicable.

3.1.3.6. Review AF NREMT test data pass rates; investigate adverse trends in high failure rates; recommend and monitor corrective actions after initial EMT/Paramedic testing of each site having evaluated instruction and adjusted to bolster low pass rates.

3.1.3.7. Review/approve all AF EMT continuing education units greater than two (2) hours IAW NRMET policy and develop outreach continuing education opportunities.

3.1.3.8. Update NREMT database to facilitate recertification for all members who affiliate with the AF EMS system-EMT or paramedic.

3.1.3.9. Assist in the development of 4N0X1 Career Field Education and Training Plan (CFETP) and Qualification Training Packages (QTP).

3.1.3.10. Manage and coordinate NAEMSE training for Instructor candidates. Coordinate training schedules and attendance requirements.

3.1.3.11. Provides the CFM with quarterly updates on state of the AF EMS and provides oversight of AF EMT Protocols to include initial coordination on all EMS related waivers. Provide a Quarterly Update IAW CDRL A004 and corresponding DID.

3.1.3.12. Collaborate with AF FES and EMS working group via teleconference on EMT certification and sustainment of all AF Fire Department personnel IAW timetable of DoDI 6055.6, DoD Fire and Emergency Services Program.

Table – Workload Estimates by Task

8 hrs

3.2. Minimum Qualifications:

3.2.1. Three (3) years’ experience with current NREMT EMT, AEMT, Paramedic certification (active/inactive) accepted.

3.2.2. Basic Life Support (BLS)-Instructor and Pre-Hospital Trauma Life Support certification is highly desirable.

3.2.3. Must have completed a program in EMS instruction methodology with the National Association of EMS Educators, Army/AF or state equivalent (or must be able to obtain within six (6) months of assignment).

3.2.4. Must have current knowledge of pre-hospital emergency care, in the techniques and methods of adult education, and managing resources and personnel.

3.2.5. Experience and knowledge of the Defense Travel System and Joint Travel Regulations are highly desirable.

3.3. Security Requirements.

3.3.1. Personnel Clearance: The Contractor personnel shall have a Tier 1 (T1) investigative clearance/background investigation prior to performing work on this contract. The Contractor shall request personnel security clearances to include fingerprinting, and all associated clearance tasks, at the company’s expense. The Contractor shall provide documentation received from the appropriate Government agency as to the verification of contract personnel’s Tier 1 certification. Due to costs involved with security investigations, requests for personnel security clearances shall be kept to the minimum required to perform contract requirements.

3.3.2. Facility Clearance: The Contractor shall possess or obtain an appropriate facility security clearance prior to performing work on a classified Government contract. If the Contractor does not possess a facility clearance the Government will request one. The Government assumes costs and conducts investigations for Top Secret, Secret, and Confidential facility security clearances. The Contractor shall request a facility clearance, at the company’s expense.

3.3.3. Local Area Network (LAN). All Contractor employees requiring access to the Government unclassified computer network shall have a valid Tier 1 investigation verified through Defense Information System for Security. No Contractor employee will be provided access to unclassified computer network or its inherent capabilities (i.e., internet access, electronic mail, file and print services) without a valid Tier 1 investigation. The Contractor shall be aware of and abide by all Government regulations concerning the authorized use of the Government’s computer network including the restriction against using the network to recruit Government personnel or advertise job openings.

3.3.4. Disclosure of Information. In the performance of this contract, the Contractor may have access to data and information proprietary to a Government agency or to another Government Contractor, or of such nature that its dissemination or use, other than as specified in this contract, would be illegal or otherwise adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract, except to authorized Government personnel or upon written approval of the CO. The Contractor and its Contractor personnel shall not use, disclose, keep for personal use or reproduce proprietary information bearing a restrictive legend, other than as specified in the contract.

3.3.5. Non-Disclosure Agreement (NDA). All Contractor employees shall sign the non-disclosure statement provided at Appendix B and submit to the CO prior to beginning performance on this contract.

3.4. Service Contract Reporting (SCR)

The Contractor shall report manpower data IAW the current Guidebook for Service Contract Reporting in the SAM. User Manuals: Additional guidance can be found in the Guidebook for Service Contract Reporting in the System for Award Management.

3.5. Quality Control Plan (QCP):

The Contractor is responsible for Contract Management and Quality Control, not the Government. The Contractor shall submit a QCP 10 business days after contract award and maintain/update it thereafter.

3.6. Post-Award and Initial Contract Performance Meeting.

The Contractor shall participate in the post-award meeting scheduled by the Government.

4. PERFORMANCE OBJECTIVES

4.1. Services Summary (SS).

The Contractor services requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These thresholds are critical to mission success.

Table 1 SS

OBJECTIVE

5. GOVERNMENT FURNISHED PROPERTY (GFP). No GFP is being provided to the Contractor in support of this contract.

6. DELIVERABLES

6.1 The Contractor shall submit all deliverables as specified in this PWS and contract Exhibit A, Contract Data Requirements List (CDRL).

6.2 All deliverables shall be submitted electronically to the COR(s) unless otherwise directed.

6.3 The Contractor shall provide informal reports by e-mail as requested by the COR.

Appendix A

ACRONYMS

Acronyms and Definitions

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