PWS - European Theater Telecommunications Services RFI Version.docx

PERFORMANCE WORK STATEMENT (PWS)

Commercial Telecommunication Services – U.S. Army European Theater 01 October 2021

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide commercial telecommunications services in support of U.S. Army organizations and customers in the European Theater.

1.2 Background: The 2d Theater Signal Brigade (2d TSB) is responsible to provide commercial telecommunication services for U.S. Army Garrison installation tenants throughout the European Theater. As a result the decision was made to assess true Army requirements for circuits and work to reduce the number of circuits through deactivation, consolidation, or upgrading circuits to gain efficiencies and reduce costs. Currently 2d TSB manages just under a thousand circuits, with a mix of voice gateway, other voice, and data circuits. The majority of the circuits are located in Germany, but circuit requirements exist in Italy, Belgium, Netherlands, and other European countries with U.S. Army presence.

1.3 Scope: The Contractor shall provide non-personal service(s). The scope includes commercial voice, data, and internet services connection. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents.

1.4 Objectives: To award a contract that will provide a single source for circuit acquisition and management throughout the 2d Theater Signal Brigade’s area of responsibility. Vendor shall be able to provide telecommunications and internet services, upgrades, a web based account management portal, invoice management, centralized billing, circuit identification and management, circuit transition management/oversight, Europe-wide circuit activation/deactivation, short notice circuit activation in times of crisis or national emergency (urgent requirement), circuit usage statistics, and a published flat rate cost catalog for services.

1.5 General Information

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return its comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have three (3) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. If the Contracting Officer does not accept Final QCP, the Contractor shall submit a corrected QCP within thriee (3) days.

Any proposed changes to the accepted QCP are required to be submitted to the Contracting Officer for acceptance no later than 30 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals)?

c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor monitor and ensure staff qualifications remain current and valid including DOCPER processes/approvals throughout contract performance?

e. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control)?

f. How will the Contractor inventory and track maintenance of all Government Provided Equipment / Materials?

g. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

h. How will the Contractor file and save all Quality Control related documents for the life of the contract plus 5 years?

Deliverable: A.001 Quality Control Program

1.5.1.1 Reserved.

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within one working hour of identifying those issues. Verbal reports shall be followed up by written reports within 5 business days.

Deliverable A.002 Service Degradation Report

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively. Contractor is required to perform services on holidays.

Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0800 to 1700, Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur 24 hours per day, seven days per week.

1.5.4.3 Contractor Support/Service Hours: The Contractor shall provide customary business hour support for five days per week, excluding holidays. Contractor shall provide procedures for emergency support, when required. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.5.4.3.1 Contractor Work Plan: Reserved.

1.5.5 Training Holidays: Reserved.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at, near, or on US installations or property throughout the European theater.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Reserved.

1.6.2 Personnel Security Clearance Requirements: Reserved.

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall notify the COR and return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website:

https://www.aepubs.eur.army.mil/AE-Regulations/

1.6.3.1 Reserved.

1.6.3.2 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three days.

1.6.3.3 Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within three days.

1.6.3.4 Common Access Cards (CAC): Reserved.

1.6.3.4.1 Reserved.

1.6.4 Background Checks: Reserved.

1.6.4.1 U.S. Citizen: Reserved.

1.6.4.2 Local Nationals and Third Country Nationals: Reserved.

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Government issued access badges shall not be worn outside designated facilities where visible to the general public.

1.7 Key Control: Reserved.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: Reserved.

1.11 Identification of Contractor Employees: Reserved

1.12.1 Reserved.

1.12.2 Reserved.

1.13 Contractor Travel: Reserved.

1.14 Other Direct Costs (ODCs): Reserved.

1.15 Data Rights: Reserved.

1.16 Non-Disclosure Requirements: Reserved.

1.17 The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at https://www.dimoc.mil/resources/limitations/. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.18 Non-Disclosure Statements: Reserved.

1.19 Organizational Conflict of Interest (OCI): Reserved.

1.20 Phase In /Phase Out Period: Reserved.

1.21 Safety: Reserved.

1.21.1 Reserved.

1.21.1.1 Reserved.

1.21.1.2 Reserved.

1.21.1.3 Reserved.

1.22 Environmental Compliance: Reserved.

1.22.1 Environmental Compliance Plan and Program: Reserved.

1.23 Required Training: The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training: Reserved.

1.23.2 OPSEC Training: Reserved.

1.23.3 iWATCH Training: Reserved.

1.23.4 Information Assurance (IA) Training: Reserved.

1.23.4.1 Reserved.

1.23.4.2 Reserved.

1.23.4.3 Reserved.

1.23.5 Reserved.

1.24 Authorization to Perform Services in Germany

1.24.1 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations.

1.24.2 Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the NATO SOFA shall possess work and residence permits.

1.24.3 By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default.

1.25 Notice to Proceed: The effective date of the contract will constitute the date of the notice to proceed.

1.26 Electromagnetic Compatibility Directive: The Contractor certifies that all electrical and electronic equipment and appliances furnished are in compliance with the Electromagnetic Compatibility Directive 2014/30/EU. For radio transmitting and telecommunication devices furnished in the Federal Republic of Germany, the Contractor certifies that all such items have been approved by the Bundesamt fuer Zulassungen. Any penalties for noncompliance imposed by the Government of the European country where the equipment or appliances are delivered or product liability claims caused by interference generated by furnished appliances or equipment are solely the responsibility of the Contractor.

1.27 Government Property and Services: Reserved.

1.28 Conventional Forces Europe (CFE) Treaty Verification Inspection: Contractor-owned or controlled structures and containers located on U.S. Government installations are subject to short-notice inspections by CFE treaty inspection teams. The Government will endeavor to provide the Contractor as much notice as possible in the event of such inspections. The contractor shall provide access to such structures and containers at the request of the Government. The Contractor shall report such inspections to the KO through the COR in writing within ten (10) calendar days of completion of the inspection. Contractor-owned or controlled structures and/or containers on U.S. installations may have to be inspected to comply with the CFE treaty even if Contractor personnel are unavailable to provide access. Any costs borne by the Contractor or any impact on contract performance as a result of the inspection will be a matter of negotiation between the Contractor and the KO.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Change Management – The end-to-end management of ordering new services/equipment, making changes to services/equipment already on contract, and cancelling services/equipment from contract.

Contracting Officer – means a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, contracting officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing support personnel to assist the COR, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract, and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Funding Organization – The government organization which funds the requirement. Typically, NETCOM organizations fund telecommunication requirements identified as baseline services in the Army IT Service Catalog (AITSC). Telecommunication requirements identified as mission-funded in the AITSC are not funded by NETCOM organizations.

Government-furnished property - means property furnished to the contractor the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government property - means all property owned or leased by the Government. Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, the following provides a list of acronyms used throughout this PWS or commonly used in the acquisition field.

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services: Reserved.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary, directly or indirectly, to perform the tasks identified in Part 5 of the PWS.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide telecommunication services for voice and data circuit requirements originating from U.S. Army sites throughout Europe in accordance with customary commercial practices.

5.2. Tasks:

5.2.1 Voice Gateway Services

5.2.1.1 Description: The contractor shall provide E1 VOIP circuits at designated commercial demarcations to allow for commercial telecommunication services. These services shall include local calling, long distance calling, international calling, and access to emergency services. See Technical Exhibit C (Voice Gateway Services – E1 VOIP).

STD: E1 ISDN PRI (EURO-ISDN)

a. Protocol type: primary-net5

b. Line coding: HDB3

c. Framing: CRC4

d. Clocking: Line

e. Encapsulation: HDLC

f. Circuit Requirements:

i. National

ii. Country-wide dialing capability

iii. International worldwide dialing capability (ITU 15 digit)

iv. Required DID to vendor porting

g. Additional Requirements:

i. Require seven (7) digit inward dial approval from host nation

ii. Use current DID number with new circuit.

iii. U.S. Army circuits cannot connect a SIP IP based trunk to a foreign contractor’s service

AQL: Circuit availability shall be 99% or greater measured over a moving 3-day average.

5.2.1.2 Description: The contractor shall provide E1 circuits with PRI emulation at designated commercial demarcations to allow for commercial telecommunications services. These services include local calling, long distance calling, international calling, and access to emergency services. See Technical Exhibit D (Voice Gateway Services – E1 with PRI Emulation).

STD: E1 ISDN PRI (EURO-ISDN)

a. Protocol type: primary-net5

b. Line coding: HDB3

c. Framing: CRC4

d. Clocking: Line

e. Encapsulation: HDLC

f. Circuit Requirements:

i. National

ii. Country-wide dialing capability

iii. International worldwide dialing capability (ITU 15 digit)

iv. Required DID to vendor porting

g. Additional Requirements:

i. Require four (4) digit inward dial approval from host nation

ii. Use current DID number with new circuit.

iii. U.S. Army circuits cannot connect a SIP IP based trunk to a foreign contractor’s service

AQL: Circuit availability shall be 99% or greater measured over a moving 3-day average.

5.2.2 IP Internet Access Services

5.2.2.1 Description: The contractor shall provide IP commercial internet access from designated commercial demarcations. See Technical Exhibit E (IP Internet Access Services).

STD: Commercial internet access provided at location and bandwidth specified in Appendix A.

AQL: 80% or greater bandwidth availability and 99% circuit availability, measured over a moving 3-day average.

5.2.3 Analog Voice/Data Services

5.2.3.1 Description: The contractor shall provide commercial voice and data services from designated commercial demarcations for legacy analog requirements. When additional costs are required, respond with cost estimate aligned to contract CLIN. See Technical Exhibit F (Analog Voice/Data Services).

STD: Commercial telecommunications services provided at location specified in Appendix A.

AQL: Circuit availability shall be 99% or greater measured over a moving 3-day average.

5.2.4 Telecommunications Portfolio Management, Services, and Equipment

5.2.4.1 Description: When requested by Funding Organization, the contractor shall provide change management to support para 5.2.1 through 5.2.3.

STD: Respond to change request within 2 days.

STD: Perform change within 10 days.

AQL: 100% compliant.

5.2.4.2 Description: The contractor shall provide a web-based account management portal that allows Funding Organization users the ability to do the following, at a minimum:

1. Request change management

2. Review change management costs

3. Review change management history

4. Review invoices

5. Run reports that contain the following:

a) call records for voice services

b) usage for IP internet access and data services

c) invoicing information itemized by individual units, customers, phone numbers, and circuit.

5.2.4.3 Description: The contractor shall provide a customer service support for U.S. Government Agencies.

Note: The Contractor’s Customer Service Support Center may be one that is already established and used by the normal commercial public.

STD: Contractor Customer Service Support shall not be fully automated and shall have a human attendant that meets the English language requirement described in paragraph 1.20 AQL: 100% compliant.

STD: Contractor Customer Service Support shall connect to a human attendant within two-minutes of call connection.

AQL: No more than 10 customer complaints per month

5.2.4.4 Description: The contractor shall provide recommendations for telecommunications portfolio optimization.

STD: Identify underutilized or unused circuits at least quarterly. Recommend technical approaches to consolidate telecommunications management and reduce costs.

AQL: 100% compliant.

Deliverable: A.003 Circuit Optimization Report

5.2.4.5 Description: The contractor shall perform circuit documentation and Site lead familiarization.

STD: When circuits are established, modified, or maintained, the circuit must be tagged with the local carrier circuit number, the vendor circuit identifier (ID), and DISA provided CCSD, as applicable, at the Line side of their point of presence. Additionally, vendor must show site personnel listed on this order the exact termination point when installation is complete. ) The Contractor shall coordinate site visit with POCs 72 hours in advance prior to requiring access to facilities at both user locations. The vendor / telecommunications provider must list all commercial equipment that he TP or subcontractor will use at the point of interface with the governments network. A circuit layout record will be provided.

AQL: 100% compliant.

Deliverable: A.003 Circuit Optimization Report

5.3. Service Contract Reporting:

5.3.1 System for Award Management (SAM) Service Contract Reporting (SCR): The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields through the following web address: https://www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking “View Assistance for SAM.gov” which is located at the top of the SAM.gov website. From there, you can the select “Contact Our Service Desk” which will allow you to contact SAM.gov directly. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SAM SCR requirement.

Steps for Submitting a Service Contract Report (SCR)

1. Go to https://www.sam.gov and log in.

2. Select Entity Registrations and then select Service Contract Reporting.

3. SAM displays your entities which have service contracts and meet the reporting criteria. Select View by entity to see the service contracts for each entity.

4. Next, select Add for the service contract against which you want to create a Service Contract Report. Each service contract which meets the FAR Subpart 4.1703 reporting thresholds is displayed.

5. You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information:

· Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

· Prime Contractor Hours Expended: Prime Contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor FTEs.

6. Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract Information button.

7. When you are ready to submit the report, select Submit. This saves your report and returns you to the Select Service Contract page where you can create other SCRs or edit an existing SCR.

Steps for Editing a Submitted Report

1. Follow steps 1-4 above. Any previously submitted SCR will have a View/Edit button instead of an Add button.

2. Select View/Edit. You will be able to view the current SCR, edit available fields, and resubmit the record. You can also delete previously entered information altogether.

STD: 100% Compliant AQL: 100% inspection

5.3.2 All information provided by the Contractor shall be accurate, complete, and not exceed the suspense dates noted in the corresponding paragraph above.

STD: 100% Compliant AQL: 100% inspection

5.3.3 SCR is not a separately billed line item for this contract. The Contractor shall consider its costs for complying with this reporting requirement when submitting its price quote.

STD: 100% Complaint AQL: 100% inspection

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Technical Exhibit C – Voice Gateway Services – E1 VOIP

7.4 Technical Exhibit D – Voice Gateway Services – E1 with PRI Emulation

7.5 Technical Exhibit E – IP Internet Access Services

7.6 Technical Exhibit F – Analog Voice/Data Services

7.7 Attachment 1 – Estimated Workload Data

7.4 Attachment 2 –Historical Workload Data

7.5 Attachment 3 –Government Property (GP)

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PRS#1 - PWS para 5.2.1.1 Provide E1 VOIP circuits at designated commercial demarcations to allow for commercial telecommunication services.

STD: E1 ISDN PRI (EURO-ISDN)

a. Protocol type: primary-net5

b. Line coding: HDB3

c. Framing: CRC4

d. Clocking: Line

e. Encapsulation: HDLC

f. Circuit Requirements:

iv. National

v. Country-wide dialing capability

vi. International worldwide dialing capability (ITU 15 digit)

vii. Required DID to vendor porting

g. Additional Requirements:

viii. Require seven (7) digit inward dial approval from host nation

ix. Use current DID number with new circuit.

x. U.S. Army circuits cannot connect a SIP IP based trunk to a foreign contractor’s service

Circuit availability shall be 99% or greater measured over a moving 3-day average.

Customer Feedback

PRS#2 - PWS para 5.2.1.2 Provide E1 circuits with PRI emulation at designated commercial demarcations to allow for commercial telecommunications services.

STD: E1 ISDN PRI (EURO-ISDN)

a. Protocol type: primary-net5

b. Line coding: HDB3

c. Framing: CRC4

d. Clocking: Line

e. Encapsulation: HDLC

f. Circuit Requirements:

iv. National

v. Country-wide dialing capability

vi. International worldwide dialing capability (ITU 15 digit)

vii. Required DID to vendor porting

g. Additional Requirements:

viii. Require four (4) digit inward dial approval from host nation

ix. Use current DID number with new circuit.

x. U.S. Army circuits cannot connect a SIP IP based trunk to a foreign contractor’s service

Circuit availability shall be 99% or greater measured over a moving 3-day average.

Customer Feedback

PRS#3 - PWS para 5.2.2 IP Internet Access Services Provide IP commercial internet access from designated commercial demarcations.

PRS#4 - PWS para 5.2.3 Analog Voice/Data Services Provide commercial voice and data services from designated commercial demarcations for legacy analog requirements.

Customer Feedback

PRS#5 - PWS para 5.2.4 When requested by Funding Organization, provide change management to support para 5.2.1 through 5.2.3.

Respond to change request within 2 days. Perform change within 10 days.

100% compliant.

Customer Feedback

PRS#6 - PWS para 5.2.4.2 Provide a web-based account management portal STD: Web-based portal shall be available 24/7

STD: Information shall be downloadable in a PDF and MS Excel format

AQL: 95% web portal availability

AQL: 100% compliant.

Customer Feedback

STD: Contractor Customer service support number shall be accessible, toll-free, anywhere in the European Union.

STD: Contractor Customer Service Support shall not be fully automated and shall have a human attendant that meets the English language requirement described in paragraph 1.20

STD: Contractor Customer Service Support shall connect to a human attendant within two-minutes of call connection.

AQL: 95% web portal availability

AQL: No more than 10 customer complaints per month

Customer Feedback

PRS#8 – PWS para 5.2.4.4 Provide recommendations for telecommunications portfolio optimization.

PRS#9 – PWS para 5.2.4.5 Perform circuit documentation and Site lead familiarization.

PRS #10 - Service Contract Reporting (SCR)

PWS 5.3

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

A.001 Quality Control Plan

Once, within 10 days of contract award. Annually thereafter, within 10 days of contract anniversary.

Contracting Officer

Contracting Officer’s Representative

A.002 Service Degradation Report

Funding Organization Representative

Funding Organization Representative

TECHNICAL EXHIBIT C

REQUIREMENT: Voice Gateway Services – E1 VOIP

96F/11310332 96F/11810150 Ansbach, DE (Illesheim)

96F/11310100 96F/11310130 Ansbach, DE (Katterbach)

96F/11900016 96F/11900046 96F/11900220 96F/11900660 96F/11900076 96F/11900190 96F/11900330 96F/11900392 Grafenwoehr, DE

96F/11900360 96F/11900290 96F/99100230 96F/11900320 Hohenfels, DE

New circuit New circuit New circuit New circuit New circuit New circuit New circuit New circuit Kaiserslautern, DE

New circuit New circuit New circuit New circuit Stuttgart, DE

96F/11700209 96F/11700239 96F/11700389 Wiesbaden, DE

444713002 444714002 444714001 Del Din, IT

44713001 444713003 444713002 Ederle, IT

HRL/DA818

HRL/DA823

Brunnssum, NE

CBNGN000057

CBNGN000056

Mihail Kogalniceanu, RO

TECHNICAL EXHIBIT D

REQUIREMENT: Voice Gateway Services – E1 with PRI Emulation

96F/11900550

96F/11340601

96F/11310054

(Rhine Ordnance Barracks)

ROD

96F/63211351266

96F/119220273

96F/11727400

96F/11684300

N/A

96F/11684400

96F/11900040

96F/11079109

27179812

3091767

TECHNICAL EXHIBIT E

REQUIREMENT: IP Internet Access Services

Commercial phone: 49611-5329842

Requirement: IP Phone line

Site POC:

Name: VFW

DSN:

Commercial phone: 49611-5329842 Email:

Base/post: Crestview Housing Building #: Marsweg 3, Wiesbaden, Germany Floor: 1st Room #: Kitchen

DOD POC:

2d Theater Signal Brigade Name: Trapper Ballard Theater Telephone Control Officer

DSN: 314-565-3521

Commercial phone: 6111435653521 Email: trapper.j.ballard.civ@army.mil Base/post: Clay Kaserne, Wiesbaden, Germany

Commercial phone: 49-6181-520-6035

Requirement: IP Phone line

Site POC:

CEV in Hanau

Name: Vance Spellman

DSN: 565-7041

Commercial phone: 49-6181-520-6035 Email: vance.e.spellman.ctr@mail.mil Base/post: Hanau Old Pioneer Casern Building #: None Floor: Underground Bunker Room #: 1 Hanau Site Phone : 06181-520-6035

CONTROLLED ENVIRONMENTAL VAULT

ASCHAFFENBURGER STRASSE 32

63457 HANAU, GERMANY

Hanau CEV / GPS Address N50 07’32” E8 56’42

DOD POC:

2d Theater Signal Brigade Theater Telephone Control Officer Name: Trapper Ballard

DSN: 314-565-3521

Commercial phone: 6111435653521

Commercial phone: 496221-338-6657

POC Site:

CEV line in Heidelberg – 496221-338-6657

Name: Felix Vazquez

DSN: 314 565-7305

Commercial Phone: 0611 143 565 7305 Email: felix.j.vazquez.ctr@mail.mil Base/post: Im Bosseldorn, 69126 Heidelberg Building # 3377 Floor: 1

Theater Telephone Control Officer Name: Trapper Ballard

DSN: 314-565-3521

Commercial phone: 6111435653521

Commercial phone: 496221-339-6321

Site POC:

Name: Felix Vazquez

DSN: 314 565-7305

Commercial Phone: 0611 143 565 7305 Email: felix.j.vazquez.ctr@mail.mil Base/post: Im Bosseldorn, 69126 Heidelberg Building # 3377 Floor: 1 Room: 3

Theater Telephone Control Officer Name: Trapper Ballard

DSN: 314-565-3521

Commercial phone: 6111435653521

Commercial phone: 49896905536

Requirement: IP Commercial Connection, 100MB Commercial connection for MCO Munich office Electrical Interface: 10/100/1000 BASE-TX; ETHERNET Physical Interface: RJ-45 (Telephone Interface Is Panacsonic KX-T7630)

Site POC:

Name: Gary A. Rutishauser

DSN: 314-537-2350

Commercial Phone: 491742484408 Email: gary.a.rutishauser.civ@army.mil Base/post: Pennstrasse 42, 81549 Muenchen Building # Floor:

Room:

Theater Telephone Control Officer Name: Trapper Ballard

DSN: 314-565-3521

Commercial phone: 6111435653521

Commercial phone: 49892805583

Commercial connection for USFLO Bavaria & Saxony Nutrition & Agriculture Ministry Interface: Digibox 6054

Name: Robert D’Amore

DSN:

Commercial Phone: 0892805583 or 01713076906 Email: Robert.f.damore.civ@army.mil Base/post: Ludwigstrasse 2, 80539 Muenchen Building #

Theater Telephone Control Officer Name: Trapper Ballard

DSN: 314-565-3521

Commercial phone: 6111435653521

Commercial phone: 4989284901

Interface: Digibox 6054

DSN:

Commercial Phone: 0892805583 or 01713076906 Email: Robert.f.damore.civ@army.mil Base/post: Ludwigstrasse 2, 80539 Muenchen Building #

Theater Telephone Control Officer Name: Trapper Ballard

DSN: 314-565-3521

Commercial phone: 6111435653521

Commercial phone: 498927374106

Interfac…