PWS - EMS 2020.doc

Title / Description: Emergency Medical Services HECSA / GAO Version 1.0 Date:

Performance Work Statement (PWS) United States Army Corps of Engineers Humphreys Engineer Center (HESCA)

Emergency Medical Services (EMS) \ Clinical Occupational Health Services 6 Jan 2020 Version 1.0 31 General

1.1 Description of Services

1.2 Scope

2 General Requirements

2.1 Non-Personal Services

2.2 Business Relations

2.3 Contract Administration and Management

2.3.1 Contract Management

2.3.2 Contract Administration

2.3.3 Personnel Administration

2.4 Subcontract Management

2.5 Contractor Personnel, Disciplines, and Specialties

2.5.1 Key Personnel

2.6 Location of Work

2.7 Travel / Temporary Duty (TDY)

2.8 Federal Government Holidays

2.9 Hours of Operation

2.10 Travel / Temporary Duty (TDY)

3 Objectives

3.1 Tasks

3.1a Key Skills (EMS)

3.1.1 Equipment Requirements

3.1.2 Business Relations.

3.2 Program/Project Management.

3.2.1 Meetings

3.2.2 Program/Project Management.

4 Special Requirements

4.1 Security Requirements

4.1a HECSA Security Policy 4.1b Physical Security 4.1c Key Control 4.1d Lock Combinations

4.2 Government Furnished Items and/or Services

4.2a Contractor Furnished Items, Services, Responsibilities, Security Clearance

4.3 Applicable Directives/Publications

4.4 Quality

4.4.1 Quality Control

4.4.2 Quality Assurance

4.5 Contractoing Officer's Representative (COR)

4.6 Data Security and Privacy Requirements

4.6a Medical Records Confidentially 5 Deliverables Performance Requirement Summary (PRS)

Performance Work Statement (PWS) EMS Operations and Clinical Occupational Health Services Background

The Humphreys Engineer Center (HEC) is located at 7701 Telegraph Road, Alexandria, VA and is part of the US Army Corps of Engineers Civil Works installation. The HEC has several US Army Corps of Engineers Tenants as well as other Department of the Army tenants. The complex is approximately six miles south of the City of Alexandria and encompasses approximately 583 acres with 13 permanent building structures.

1 General Information:

This is a non-personnel services contract to provide emergency medical, clinical occupational health, and wellness staffing and services. Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services

The contractor shall provide all personnel, emergency medical equipment, supplies, medicines, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform emergency and non-emergency (clinical) medical services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Scope

The objectives of this announcement is to obtain contractor support to meet the emergency medical and clinical needs of HECSA (Humphreys Engineer Center Support Activity). To meet these requirements the contractor will:

a. Staff two medical areas, one is located in Alexandria Virginia and one in Washington D.C.

b. Provide vaccination services to covered DoD and HECSA personnel.

c. Provide quarterly CPR/AED certification training as required.

2 General Requirements

a. Provision of short-term prescriptions by licensed personnel as requested

b. Provision of treatments prescribed by a personal physician such as periodic bed rest, blood pressure monitoring, glucose monitoring

d. Walk-in care, first aid, advanced Life Support, clinical care, and emergency response

e. Health education and training programs (e.g. CPR / AED, blood borne pathogens)

f. Health screenings (e.g. blood pressure, glucose, cholesterol, BMI)

h. Administration of vaccine (e.g. Influenza.)

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders.

2.3.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees, as needed. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Cross teaming may or may not be permitted.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources.

2.5.1 Key Personnel

The key personnel identified below are considered essential to the work being performed under this contract. Before removing, replacing, or diverting any of the listed or specified personnel or facilities, the Contractor shall (1) notify the Contracting Officer reasonably in advance and (2) submit justification (including proposed substitutions) in sufficient detail to permit evaluation of the impact on this contract. The Contractor shall make no diversion without the Contracting Officer's written consent; provided that the Contracting Officer may ratify in writing the proposed change, and that ratification shall constitute the Contracting Officer's consent required by this document.

a. Physician (Medical Director/Oversight/Control): Contractor shall provide a physician licensed by the State of Virginia, Washington D.C, experienced in emergency medical services oversight, to direct its field (EMS) and clinical treatment services.

b. NREMT (National Registry of Emergency Medical Technicians).

Certified, (Virginia, Washington D.C.) State Licensed Paramedic(s)

Primary Care Personnel Minimum Educational Requirements: Graduation from an NREMT certified/accredited educational program

Experience/Certification/Licensure Requirements: Current NREMT-Paramedic licensure with CPR / AED, ACLS (Advanced Cardiac Life Support), PALS, (Pediatric Advanced life Support) certifications, and three (3) years of full-time consecutive experience as a Paramedic.

Current State of Virginia \ Washington D.C. driver’s license

c. CPR/AED Instructor: Certified American Heart Association (AHA) or American Red Cross CPR/AED Instructor.

d. Field Supervisor: The Field Supervisor is responsible for the day to day oversight of field staff, including facilitation of internal communications between field staff and management, real-time supervision, facilitating short-term scheduling needs, and other operational support functions as outlined in this contract.

Serve as the Contractor’s on-duty EMS/Clinical Field Supervisor and accordingly must be a paramedic with a minimum of three (5) years’ experience, who are highly experienced and competent both administratively and in management as demonstrated through experience and training.

2.6 Locations of Performance

The work to be performed under this contract will be performed in a government provided clinic/office area at (HECSA) Humphreys Engineer Center Support Activity, Alexandria VA and at the GAO facility in Washington D.C. Contractor personnel may be requested to work at the Governments alternate locations during emergencies, emergency exercises and agency sponsored events. Individual Contractor personnel may be designated as essential personnel to support contingency operations at alternate Government locations during actual emergencies, emergency exercises and agency sponsored events.

2.7 Period of Performance

Period of performance is Base year of 12 months and (4) 12 month option years. The Period of Performance reads as follows:

Base Year:

1 July 20XX – 30 June 20XX Option Year One:

1 July 20XX – 30 June 20XX Option Year Two:

1 July 20XX – 30 June 20XX Option Year Three:

1 July 20XX – 30 June 20XX

Option Year Four:

1 July 20XX – 30 June 20XX

2.8 Federal Government Holidays

Contractor is not required to perform service on recognized federal Holidays New Year’s Day

Labor Day Martin Luther King Jr.'s Birthday Columbus Day Presidents Day

Veterans Day

Memorial Day

Thanksgiving Day Independence Day

Christmas Day

2.9 Hours of Operation

The contractor is responsible for conducting business, between the hours of 8:00 AM to 4:30 PM, arriving no earlier than 6:30 AM and departing no later than 6:30 PM Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

2.10 Travel / Temporary Duty (TDY)

There are no TDY travel requirements for the contractor.

3 Objectives The intent of the solicitation is to procure Advanced Life Support Emergency Services and Clinical Medical Services at the Humphreys Engineer Center (HEC) by a Performance-Based, Firm Fixed-Price (FFP) contract. The Period of Performance (POP) will include 1 base year with 4 option years.

3.1. Tasks.

The Contractor employees shall perform approved government health services including, but not limited to, initial care and treatment for on-the-job injuries and illnesses; respond to medical emergencies, preventive care, health education and screening, and promote good health and fitness to eligible beneficiaries of the government program who present themselves to the government centers in accordance with the provider‘s qualifications and tasks. Advanced and basic emergency care shall be provided to anyone injured or experiencing a life-threatening medical emergency at a federal work site regardless of his/her federal employment status in accordance with the Contractor provider‘s qualifications and tasks. No final diagnosis or ongoing treatment for chronic or recurrent medical conditions will be rendered. Contractor employees may be required to travel to a site other than the assigned location to provide outreach services. Examples of Paramedical care activities include, but are not limited to: emergency response, advanced cardiac life support, endotracheal intubation, administering immunizations, injections, (IV) Intravenous infusion, glucose testing, and administration of medications; performing emergency treatment for burns, cuts, bruises, sprains, fractures, cardiac emergencies, respiratory emergencies, allergic reactions, shock, diabetic emergencies, trauma; obtaining pertinent histories; and keeping records, writing reports, and maintaining supplies, equipment, and other such activities. Venipuncture, finger sticks, EKG, BMI testing are also frequent tasks to be completed. It is the responsibility of the Contractor to ensure all Contractor personnel complete initial Skills Competency Checklists. All medical Contractor employees, shall possess skills in interviewing, patient assessment, basic computer and Microsoft application knowledge, general management and customer service skills (as they pertain to the Government).

3.1a. Key Skills - EMS Physical strength and stamina; skilled in trauma assessment and performing life-saving actions on patients, including first aid, airway management, IV administration, and endotracheal intubation

3.1.1. Equipment Requirements.

The Contractor shall furnish the follow equipment and medicine during the course of this contract;

a. One fully equipped first responder non-transport EMS vehicle: To be used for out of office emergency calls.

The Contractor shall provide and maintain all support vehicles and onboard equipment used by the Contractor to perform services required by this contract. All associated costs associated with these vehicles shall be the responsibility of the Contractor.

b. Provide all personal protective equipment to field/clinic personnel consistent with the standards of the local Emergency Medical Services Authority.

c. Provide all advanced life support (ALS) level equipment and medicines as required by the appropriate Northern Virginia and Washington D.C Regional Medical Director(s) and applicable treatment protocols.

d. Contractor agrees that equipment and supply requirements may be changed with the approval of the Regional Medical Authority due to changes in technology and regulations. Should requirement changes have a financial impact the Contractor agree to meet and confer over that impact, both short and long-term, and present a proposal to the government for consideration.

e. All expendable supplies, including medications and controlled substances, must be restocked by Contractor. All medical equipment shall be in good repair and safe working order at all times. Each clinical site and the EMS non- transport first responder vehicle will be fully stocked and there will be sufficient medical equipment and expendable supplies to accommodate replacement during repair and for times of excessive demand in the system. All associated qualified BIO-HAZARD waste (expended needles, IV kits, syringes etc…) resulting from treatment would be the responsibility of the Contractor to lawfully dispose of.

f. The Contract shall guarantee that all equipment and vehicles that have defects, including a cumulative appearance of being worn out or not maintained, be removed from service and repaired or replaced in a timely manner.

g. Contractor shall provide three (3) physio-control (or equivalent) monitor/defibrillators, unit one will be located in the clinic, the second unit will be utilized in the First Responder Vehicle, the third at the Washington D.C. GAO HECSA site.

h. Contractor will provide three (3) advanced airway bags containing advanced airway equipment to facilitate advanced airway management, including but not limited to adult and pediatric endotracheal intubation adjuncts, adult and pediatric endotracheal tubes, laryngoscopes, assorted laryngeal blades, Cricothyrotomy surgical kits and needles (if permitted by the regional medical authority), Sets of Magill forceps, asthma intervention adjuncts.

i. Contractor will supply three (3) new portable suction devices equipped with adult and pediatric suction catheters, battery chargers and replacement batteries.

3.2 Program/Project Management.

3.2.1 Meetings

The Contractor shall participate in meetings for program management as deemed necessary by either party.

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Meetings may be held virtually, at the Humphreys Engineer Center in Alexandria, VA, or at the GAO facility in Washington D.C.

3.2.2 Program Management for Work Assigned

The Contractor shall provide program management for work assigned.

Program management will include a single POC with contracting authority. The Contractor must have the ability to hire and retain personnel associated with work assigned. If applicable, the Contractor must also have the ability to handle multiple task orders and subcontractors simultaneously.

4 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Security Requirements

The Contractor shall comply with all security policies and procedures that apply to DoD, HECSA, and GAO.

Entrance into the installation is controlled through a single entry point. All contractor employees must possess a valid picture identification card issued by a State or Federal agency. Prior to performance of any work on the installation, the contractor shall submit to the Contracting Officer Representative (COR), a list of the names of all employees and subcontractors employees that will be employed for work on this installation to include: full name, driver's license number and state licenses was issues, birth date, social security number and contact information (name, addresses and phone numbers) that will be employed for this project. This information must be sent electronically to the COR immediately after project award. Only employees whose names have been submitted and approved will be permitted access to HECSA.

Access will be denied to:

Any individual who is illegally present in the United States

Any individual who is subject to an outstanding criminal warrant.

Access to US military installations is a privilege that may be granted, denied, or withdrawn by the Government. Denial or withdrawal may occur as a result of any type of misconduct or incident determined contrary to the best interest of the Government mission, security of a military installation, protection of property, welfare of personnel and for any other infraction determined justifiable for denying access

All access documentation will be returned to the government at the completion of the support services. Contractor employees entering the installation shall comply with all security requirements in effect during the contract period and shall be subject to such checks as may be deemed necessary.

Contractor personnel shall wear identification at all times while on government property. The contractor shall not release any contract related information or government employee related information to the public without written authorization from the government. Contractor personnel working at the installation shall become familiar with and obey the installation's regulations including safety, fire, traffic, and security. The contractor employees shall keep within the limits of work and avenues of ingress and egress, not enter restricted areas unless required to do so, and not enter any restricted area until cleared for such entry.

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil The contractor will be provided the organizations critical information (CIL) list and OPSEC plan. All new contractor employees will complete Level I OPSEC training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: https://www.iad.gov/ ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the HECSA Chief of Security or official designee in presentation form which will be documented via memorandum.

All contractor and all associated sub-contractors employees shall comply with applicable installation, facility, director and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by The HECSA Chief of Security. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

The contractor and all associated sub-contractors shall brief all employees on the local iWATCH, Corps Watch, or See Something, Say Something program (training standards provided by the requiring activity Antiterrorism Officer (ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after contract award.

All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

The Contractor must pre-screen Candidates using the E-verify Program (http://www.dhs.gov/E-Verify)website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.

4.1a HECSA Security Policy:

All contractor employees who require physical access to government controlled facilities or logical access to government information and or information systems are subject to a fitness determination and appropriate vetting. To assist in the vetting process, the contractor must submit a notice of visit form for each employee who will perform work on the contract, including at the minimum, the name, social security number and date of birth of each employee performing work on the contract that need physical and or logical access.

Documents containing personally identifiable information may only be submitted via encrypted email, by first class mail or it may be hand carried to the security office. Notice of visits must be submitted through the government contracting officer representative (COR) or technical representative who will deliver them to the security office. All notice of visits must be received three business days in advance of the contractor reporting for work.

The contractor will work through the COR or technical representative for the contract who will serve as the liaison between the security office and the contractor. Contractor employees who are not sponsored by a government employee will not be granted access to any facilities under HECSA control nor will HECSA security approve logical access to information systems if a notice of visit containing either the DOD ID number or the social security number is not provided to the security office.

Contractor personnel who do not require a common access card may be granted physical access based on favorable results of an NCIC III records check. Contractors who need a common access card must have the minimum of a favorably adjudicated NACI. If no investigation is on file the CAC will not be issued until a favorable FBI fingerprints check is received by the security office and the NACI has been initiated in PSIP. HECSA Security will initiate all NACI investigations. Contractors who require access to classified information must be performing work on a classified contract and the contract company is responsible for initiating all required investigations for the appropriate security clearance.

If an employee has been the subject of a previous favorably adjudicated investigation, it may be reciprocally accepted if there has not been a two year break in service and there is no presence of new and potentially unfavorable information that casts doubt about the subject’s suitability. When a background check is reciprocally accepted but is more than 5 years old, the security office may initiate an NCIC III check to ensure no new unfavorable information exists.

Contractor employees whose access to classified information has been suspended or revoked will not be authorized logical access to government information systems IAW AR 25-2 paragraph 4-14 b (2) until that investigation is favorably adjudicated. These personnel will also not be allowed unescorted access to government facilities until the investigation has been favorably adjudicated by the Command Security Manager. OPM Final Credentialing Standards allow agencies to deny a CAC or PIV card to any individual who has had their access to classified information denied or revoked. Further due process is not required in these situations. The contractor must provide employees who can be cleared to perform work and must immediately provide replacement employees for those who cannot be cleared.

4.1b Physical Security The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

4.1c Key Control The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

41d Lock Combinations The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

4.2 Government Furnished Items and/or Services

a. Services: The government will provide basic services to phones, desks, utilities, information technology, while working in Government facilities.

b. Facilities: Basic facilities such as work space and its associated operating requirements (i.e., phones, desks, utilities, information technology, and general office supplies) will be provided while working in Government facilities.

c. Equipment: The Government will provide basic equipment such as phones, desks, utilities, information technology, and general office supplies while working in Government facilities.

d. Dedicated parking space at HECSA for the first responder vehicle

4.2a Contractor furnished Items, Services, Responsibilities, Security Clearance

1. The Contractor shall furnish all supplies, and services required to perform work under this contract that are not listed under section 3.

2. Secret Security Clearance: Not required

4.3 Applicable Directives/Publications

In the performance of the tasks associated with this PWS, the contractor shall comply with the following documents:

6.1 Privacy Act, 5 United States Code (U.S.C.) §552a;

6.2 Federal Information Security Management Act of 2002 (P.L. 107-347) (FISMA)

6.3 National Institute of Standards and Technology (NIST) Special Publications 800-53 Rev. 4

6.4 Health Insurance Portability and Accountability Act (HIPAA); 45 Code of Federal Regulations (CFR) Part 160, 162, and 164; Health Insurance Reform: Security Standards; Final Rule dated February 20, 2003;

30.16 An Introductory Resource Guide for Implementing the HIPAA Security Rule, March 2005; and

6.5 Title IV - Health Information Technology for Economic and Clinical Health (HITECH) Act, January 16, 2009

4.4 Quality

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.4.1 Quality Control

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Quality Control Plan (QCP) shall be delivered via electronic mail within 30 days of contract award. Amendments/changes to the QCP shall be delivered to the Contracting Officer’s Representative (COR) and Contracting Officer (KO) within three business days following any change.

4.4.2 Quality Assurance

The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

4.5 Contracting Officer’s Representative (COR)

The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

4.6 Data Security and Privacy Requirements

NIST Compliance: The contractor shall comply with industry standard security requirements established by NIST Special Publication 800.53 rev 4 to ensure proper and confidential handling of data and information. The contractor shall refer to NIST 800-53r4 industry standards for Information Systems Security and Privacy, which may be found at https://csrc.nist.gov/publications/detail/sp/800-53/rev-4/final.

Information Security and Privacy Requirements: The documentation managed under this contract is considered sensitive and typically contains Personal Identity Information (PII) and/or Personal Health Information (PHI). The contractor shall comply with Federal Information Security Management Act of 2002 (FISMA), Title III, E-Government Act of 2002, Pub. L. No. 107-347 (Dec. 17, 2002); http://csrc.nist.gov/policies/FISMA-final.pdf Data obtained for this contract shall not be used to create databases or any other product not intended for use specifically in this project. All data containing personal identifiers shall be handled in accordance with the Privacy Act of 1974 (Public Law 93-579). No data is to be released to anyone without the specific approval of the COR and the KO.

46a. Medical Records Confidentially

The contractor shall treat all records containing employee medical information as confidential and maintain them in accordance with 5 U.S.C. 552a, the Privacy Act of 1974, and other applicable Government policies.

4.7 Deliverables

The contractor shall provide the deliverables as described above and outlined below. Format and delivery schedule for deliverables are outlined in CDRLs and/or as stated in the applicable section of the PWS.

[Insert brief description of deliverable, reference PWS section]

The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. PWS Section 4.4.1

Performance Requirement Summary (PRS) (Example Language)

Threshold Incentive / disincentive

Trends of less than acceptable performance could result in reductions in monthly payments at the discretion of the Contracting Officer.

Results of this performance objective will be used in calculation of ward fee.

Note: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.