PWS Emerald Care 900MC_Dates Revised.pdf
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- Solicitation number
- FA441826Q0035
About this file
This is a Performance Work Statement for an annual service contract covering maintenance and support of a Stratasys Fortus 900MC 3D printer located in Building 536 at Joint Base Charleston for the 437th Maintenance Squadron (MXS). The service period extends from May 17, 2026, through May 16, 2030, as an extension of the current annual service plan.
The vendor must provide Stratasys-certified service technicians and be an approved Stratasys vendor authorized to conduct service and repairs on the equipment. Key service deliverables include phone support during business hours (8:00 AM – 5:00 PM, Monday–Friday), on-site support visits scheduled within three business days during the same hours, and preventative maintenance performed by certified representatives at factory-recommended intervals. Additional components include priority service scheduling following Call Center notification, Operator Level 2 training courses available at 50% discount, replacement of all defective or worn parts with spare parts and PolyJet waste containers included (service consumables excluded), hardware and software updates as released by Stratasys throughout the period, and a 16% discount on all PolyJet and F123 Series Extrusion printer heads. The 437th MXS operates from 6:30 AM to 12:00 AM, Monday through Friday, unless otherwise notified by the Aircraft Metals Technology Supervisor.
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PERFORMANCE WORK STATEMENT
SERVICE CONTRACT FOR STRATASYS, FORTUS 900MC, 3D PRINTER
BUILDING 536
JOINT BASE CHARLESTON
• GENERAL REQUIRMENTS: This performance work statement (PWS) is designed to define the expectations and deliverables for those certified service technicians and the company that will assist the 437th MXS Joint Base Charleston for the Emerald Care 900MC Annual Service Plan for the Stratasys, Fortus 900MC, 3D Printer. All certifications and service contracts must be a Stratasys certified service technicians and Stratasys vendors approved to conduct services and repairs on 3D printer.
• SCOPE OF WORK:
o The certified service technicians shall perform all service, repairs and updates as required in the Emerald Care 900MC annual service plan on the printer located in Building 536 on Joint Base Charleston. The vendor shall provide all certified service technicians to carry out all work and operations as necessary. This is an extension to the current annual service plan set to expire 16 May 2026. This Emerald Care 900MC annual service will cover 17 May 2026 to 16 May 2030.
Emerald Care 900MC Annual Service Plan for 3D printers:
• Phone Support, Call center services o -8:00 AM – 5:00 PM Business days
• On-site support – On-site services visits o 8:00 AM – 5:00 PM Business days o Within 3 business days
• Preventative Maintenance Visit o Preventative maintenance performed by certified Stratasys service representative at factory recommended maintenance intervals.
o Preventative maintenance procedures may be complete s in conjunction with unscheduled or emergency service visits.
o Preventive maintenance kit included
• Priority Service Scheduling o Customer will receive scheduling of a certified field service representative after a problem is reported to the Stratasys Call Center and the need for an on-site service visit is determined.
• Training o Operator Level 2 training courses while under maintenance agreement at 50% discount
• Parts -Replacement of all defective or worn machine parts o Spare parts – included o Service consumables – excluded o PolyJet waste containers -included
• Hardware Updates o Updates/modifications as deemed necessary by Stratasys will be installed when available throughout the maintenance period.
• Software Updates o Stratasys – developed software maintenance releases provided throughout the maintenance period.
• Printer heads o PolyJet – All Types, F123 Series Extrusion heads – All Types o 16% discount
• GENERAL INFORMATION: 437 MXS hours of operation are 06:30AM to 12:00AM, Monday through Friday, unless otherwise notified by the Aircraft Metals Technology Supervisor.
File details come from the government source that posted it. Updated .