PWS-Draft PWS_26 Jan 21.pdf

Attachment 1 Laundry & Dry Cleaning Services DRAFT PWS

JBSA LAK-RAN 26 Jan 2021

DRAFT

Performance Work Statement for Laundry and Dry Cleaning Services

Joint Base San Antonio Lackland and Randolph (LAK-RAN), Texas

13 January 2021

1. DESCRIPTION OF SERVICES / GENERAL INFORMATION.

This is a non-personal service contract as defined in FAR 37.101.The Contractor shall provide the facility, labor, supervision, materials, equipment, vehicles for laundry and dry cleaning services to include pickup and delivery from Contractor’s Facility to locations at Joint Base San Antonio (JBSA) Lackland-Randolph, Chapman Annex, and Camp Bullis as defined in this Performance Work Statement (PWS). In addition, the Contractor shall provide services and transportation for a Linen Exchange at 2 (two) JBSA Lackland locations and 1 (one) facility at Chapman Annex.

Contractor shall provide contract personnel at each Linen Exchange point that will be required to count and/or validate the quantities of all soiled linen that is received from technical training schools and base/operational support mission partners, and all soiled and cleaned linen items that are exchanged between the government and the contractor. Linen exchange services also include but are not limited to the maintenance of a linen inventory to accommodate unserviceable and/or emergency requirements.

1.1. DESCRIPTION OF SERVICES. The Contractor shall provide laundry, dry cleaning and linen exchange services to industry and quality standards defined in the Service Delivery Summary. Period of Performance will be a base period of 12 (twelve) months plus 4 (four) 12-month options.

1.1.2. Pickup and Delivery Tickets

The contractor shall receive soiled laundry and dry cleaning items from base organizations for pickup, and delivery of cleaned items by the laundry and dry cleaning contractor in accordance with AFMAN 34-135, Paragraph 6.2, and process only authorized items in accordance with (IAW) AFMAN 34-135 Paragraph 6.2.

1.1.2.1. The contractor shall receive pickup and delivery tickets from the laundry/dry cleaning contractor daily, and each ticket will be posted to the required ledger, AF Form 904, IAW AFMAN 34-135, Paragraph 6.3 or local document.

1.1.2.2. Contractor shall count/validate the actual quantities of soiled linen received from government support organizations and that is exchanged with laundry and dry cleaning contractor.

The estimated workload quantities are indicated in Appendix 3 of this PWS.

1.1.2.3. The contractor shall consolidate and verify all pickup and delivery tickets with the base laundry and dry cleaning contractor. A monthly log of services shall be submitted to the COR by the third working day of next month and posted to the AF Form 904 or a local document in order to track this data.

1.1.2.4. Perform semi-annual inventory on the last working day of March and September, in accordance with AFMAN 34-135, Paragraph 6.3.2.1 Inventory Procedures

1.1.2.5. Perform salvage of linen items with AFMAN 34-135, Paragraph 6.3.3.

1.2. CONTRACTOR PERSONNEL

1.2.1. QUALIFICATIONS. Contractor personnel shall be properly trained to meet specified requirements of this contract. Personnel having direct interface with government personnel and access to Joint Base San Antonio (JBSA) Lackland-Randolph and Chapman Annex shall be able to read, write, speak and understand English. Any cost entailed shall be the responsibility of the Contractor.

1.2.2. CONTRACT MANAGER. The Contractor shall provide a full time Contract Manager and Alternate, who shall act with full authority for the Contractor and shall be responsible for the overall management and coordination of work under this contract. The names of these individuals shall be submitted in writing to the CO and COR no later than the effective date of the contract.

The project manager, or alternate, shall be available within one (1) hour after being contacted by the Contracting Officer (CO) or Contracting Officer’s Representative (COR) to discuss problems during duty hours (0715-1700) to include Saturday (0700-1300).

1.2.3. CONTRACT EMPLOYEE. Contractor shall not employ persons for work on this contract if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security, or operational mission of the installation or its population. The CO reserves the right to direct the Contractor to remove from the job site any Contractor employee whom the CO determines to be a danger to persons, property, or military security, or has overt evidence of a communicable disease.

1.2.4. PERSONAL APPEARANCE OF CONTRACT PERSONNEL. Contractor personnel will present a neat and clean appearance while on the installation.

1.2.5. IDENTIFICATION BADGE. All Contractor personnel shall wear identification badges (i.e., name tags) that contain the company name, employee name and job title. Identification on the badge shall be readily discernible from a distance of five (5) feet. The Contractor shall at its expense, provide required name badges.

1.2.7. CONTRACT PERSONNEL CONDUCT. Contractor personnel shall observe and comply with the rules and regulations prescribed by the Installation Commander concerning fire, safety, and possession of firearms or other lethal weapons, when on the installation. Contractor personnel shall be subject to such checks as deemed necessary to ensure that no violations occur.

1.2.8. VEHICLE OPERATORS. Base access will be addressed via AFFARS 5352.242-9000 Contractor Access to Air Force Installations.

1.2.9. SUPERVISION AND CONTROL. The Government shall not exercise any supervision or control over the Contractor’s employees performing services under this contract. Such employees shall be accountable not to the Government, but solely to the Contractor, who in turn is responsible to the Government.

1.3. GENERAL INFORMATION

WORKDAYS. Normal Duty hours are 0715 – 1600 and 0800 -1700 at building 127 on Chapman Annex

Monday through Friday (Monday – Saturday at building 127), excluding federal holidays as follows:

New Year’s Day, January 1st Martin Luther King's Birthday, 3rd Monday in January Washington's Birthday, 3rd Monday in February Memorial Day, Last Monday in May Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran's Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday;

holidays falling on a Sunday will be observed on the following Monday.

1.3.1. Unless specifically identified as Government provided, the Contractor shall perform the following services identified in this PWS. The Contractor shall also ensure Quality Standards are maintained in the performance of this contract as identified in the Service Delivery Summary.

1.3.2. PICKUP AND DELIVERY SCHEDULING. Contractor will follow pickup and delivery schedule list in Appendix 4. Any deviation must be coordinate through the CO for approval to avoid customer waiting.

1.3.3. RECEIVE, STORE, TRANSPORT, AND ISSUE UNIT LINEN. Receive, temporarily store, transport and issue authorized unit linen/items in such a manner as to maintain strict item accountability, and lot integrity of all laundry and dry cleaning items using commercially accepted laundry and dry cleaning practices. The contractor shall coordinate pickup and delivery schedules with the mission partners and their subordinate units, to meet lead time requirements and ensure the processing and delivery of laundered and dry cleaned items meet mission requirements.

1.3.4. TRANSPORTATION OF LINEN. Soiled and clean items shall not be transported in the same vehicle at the same time. All clean items shall be protected from soiling (dust, lint, or debris) during transport to Pickup and Delivery Service Points.

1.3.5. INSURANCE

a. The Contractor shall, at its own expense, provide and maintain during the entire performance period of this contract at least the insurance coverage as stated in this contract. In no event shall the coverage be less than the minimum requirements established by applicable state and local regulations and laws for the risk associated with the services to be provided by the contract.

b. The Contractor shall furnish to the Contracting Officer a current certificate of insurance prior to the commencement of performance under the contract. The “INSURED” block of the Certificate of Insurance must list both the Contractor’s name / (or Contractor’s d.b.a.

name) and the contract number. The Certificates of Insurance shall evidence that all lines of insurance coverage required by the contract are in effect, and that not less than thirty

(30) days prior written notice shall be provided to the Contracting Officer in the event of modification, cancellation, or non-renewal of any portion of the insurance coverage(s).

1.4. LAUNDRY AND DRY CLEANING SERVICE.

1.4.1. SERVICE STANDARDS. Launder/process Lackland, Randolph and Chapman Annex organizational linen/equipment in accordance with general industry standards, care labels instructions and finishing codes as listed in Appendix 4.

1.4.2. ORGANIZATIONAL CLOTHING AND INDIVIDUAL EQUIPMENT. Launder Organizational Clothing and Individual Equipment (OCIE) IAW manufacturer labels, TM 10- 8400-201-23, and TM 10-8400-203-23 standards.

1.4.3. CLEAN. Laundered articles free from all water soluble soils and spots; hygienically clean, and thoroughly rinsed to remove all detergents and chemicals; being odor free. White fabrics shall be free of tints and shall retain their whiteness and tensile strength. Colored fabrics shall be restored to their intended appearance.

1.4.4. CARE LABEL EXCEPTION. The Contractor shall follow care label instructions with the following exception: Chemical Warfare Suits used for training shall be washed with a cold water detergent only formula.

1.4.5. PROCESSING TIME. Laundry items are made available in 3 working days after the date of pickup 98% of the time. Contractor will be required up to no more than four (4) emergency pick-ups and processing during the period of performance (every 12-month period) for contaminated items for Fisher House items list in APPENDIX 4.

1.4.6. LOT INTEGRITY. Maintain lot integrity of all laundered linen/items utilizing standard commercial laundry and dry cleaning practices.

1.4.7. PACKAGING. Bundle or assemble laundered linen and dry cleaning items in such a manner as to facilitate the transfer of items between the Contractors facility and authorized drop off points on Lackland, Randolph and Chapman Annex, while maintaining accountability and lot integrity, and cleanliness and sanitation standards.

1.5. LOST OR DAMAGED LAUNDRY AND DRY CLEANING ITEMS.

1.5.1. The Contractor shall be liable for return of the number and kind of articles furnished for service under this contract; and shall indemnify the Government for any loss or damage to such articles.

1.5.2. The contractor shall return ALL unserviceable items to the government for final disposition.

1.6 INSPECTION AND ACCEPTANCE

1.6.1. ACCEPTANCE. Contractor laundered items are subject to acceptance by an appointed customer unit representative, or COR at the time of delivery or customer pickup. Customer representatives will be identified and listed by memorandum from the COR at time of award and as changes occur.

1.6.2. UNACCEPTABLE SERVICE. Contractor laundered items deemed unacceptable by the COR will be re-processed within one (1) workday at no expense to the Government, marked as rework laundry and dry cleaning items, and segregated from other laundry and dry cleaning items.

1.7. LAUNDRY AND DRY CLEANING TICKET REQUIREMENT.

1.7.1. The Contractor shall provide commercially acceptable laundry and dry cleaning tickets.

Laundry and dry cleaning tickets will consist of original and two copies; a copy will be provided to the authorized customer at the time of Pickup and Delivery. The delivery ticket shall contain at a minimum, the following information:

a. Contractor’s Name

b. Delivery ticket number

c. Contract number

d. Date of pick-up

e. Date of delivery

f. Description, Quantity, Unit and Extended Price for each item and total price of delivered items

g. Items not returned due to additional cleaning required

h. Unserviceable items being returned

i. Signature blocks for customer and contractor

The original laundry and dry cleaning tickets, once items have been returned, will be consolidated by date sequence, and hand-carried to the COR Office located at Building 4189, Room 2, 2199 Engine House Road JBSA Ft Sam Houston, TX by the end of first week of the following month.

1.7.2. The laundry and dry cleaning ticket will clearly identify the authorized customer, unit and customer signature. The Contractor shall ensure that only authorized designated customers receipt for items, in accordance with Paragraph 1.6.1.

1.8. Linen Exchange Pick-up and Delivery Schedule

The following chart at Appendix 4 specifies pick-up and delivery points and hours of operations excluding holidays.

1.8.1. INVENTORY. The contractor shall ensure the linen inventory located at Building 5187 is maintained at a level sufficient to meet scheduled exchanges, provide for replenishment of worn out or damaged/unsalvageable items, and allow for a linen reserve for emergencies. The contractor shall also keep records of items released and returned using AF Form 904, Daily Linen Exchange Transactions, IAW AFMAN 34-135, and Paragraph 6.3 or a local form. Perform semi-annual inventory on the last working day of March and September.

1.8.2. SALVAGED ITEMS. Perform salvage of linen items with AFMAN 34-135, Paragraph 6.3.3.

1.8.3. SMOKING POLICY. The contractor and its employees shall comply with the Air Force smoking policy as described in AFI 40-102 and federal and local policies.

1.8.4. SERVICE DURING CRISIS SITUATIONS. In accordance with DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crisis, this service has been identified as not a mission essential service.

2. QUALITY

2.1. QUALITY CONTROL. The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with the PWS. The contractor shall develop and implement procedures to track, identify, prevent, remedy and ensure non-recurrence of defective service. The contractor is responsible for the QCP to include updates to ensure compliance with the PWS. Contractor’s QCP shall be summarized and provided to the Contracting Officer in the form of a Quality Control Plan within ten (10) calendar days after award of contract.

2.2. QUALITY ASSURANCE. The government will evaluate the contractor’s performance by appointing a Contracting Officer Representative (COR) to monitor performance to ensure services are received throughout the life of the contract. The COR will also evaluate the contractor’s performance through intermittent on-site inspections (IAW Inspection Checklist at Appendix 7), of the contractor's quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from customers. The contractor shall be responsible for initially validating customer complaints. However, the Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). When an observation indicates defective performance, the COR will notify the Contractor Project Manager of the defect and may request that the Contractor Project Manager initial/sign the observation. Failure to initial/sign does not render the observation invalid. Inspection checklist for quality assurance is list in Appendix 7. Representatives from units using the service will use the Customer Complaint Record outlined in Appendix 8 to comment/request a cure to unsatisfactory work.

2.3. GOVERNMENT REMEDIES. The contracting officer shall follow the requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items (Dec 2014), for contractor’s failure to correct nonconforming services.

2.4. CONTRACT DISCREPANCY REPORTS. When the Contractor’s performance is unsatisfactory, a Contract Discrepancy Notice will be given to the Contractor by the CO. The Contractor shall reply to the CO in writing giving reason for the unsatisfactory condition, corrective actions taken, and procedures to prevent recurrence. Payment will only be made for acceptable products and services provided.

2.5. POST-AWARD PRE-PERFORMANCE ORIENTATION CONFERENCE. The

contractor or its Contract Manager, who is the authorized representative, may be required to attend a post-award conference prior to commencement of any work under the contract. The contracting office will notify the contractor after award of the contract, as to the specific time and location of conference.

2.6. PERFORMANCE EVALUATION MEETINGS. The Contract Manager, Contract Officer (CO), and the COR will meet quarterly, or as deemed necessary by the CO. Minutes will be taken at all performance evaluation meetings and furnished to the Contractor. Should the Contractor non-concur with the minutes, the Contractor shall state, in writing, any areas of non-concurrence, and submit to the CO within one (1) week of receipt of the signed minutes.

2.7. SERVICE DELIVERY SUMMARY:

Performance Objective

PWS

Reference

Performance Threshold

Method Of Surveillance

1. Pick-up and delivery schedules are met.

Appendix 4 and Paragraph 1.3.2.

98% Periodic Surveillance

2. 98% of the time, laundry items are made available in 3 working days.

Paragraph 1.4.4. 98% Random Sampling

3.Replacement of missing/lost articles

Paragraph 1.5.1. 98% Periodic Surveillance

4. Return of unserviceable articles

Paragraph 1.5.2. 100% Periodic Surveillance

5. Maintain lot integrity of all

Paragraph 1.4.5. 98% Customer Complaints laundered linen/items utilizing standard commercial laundry practices.

6. Pickup and Delivery Tickets completed timely.

Paragraph 1.1.2.

Paragraph 1.1.2.1.

100% of the time Periodic Surveillance

7. Semi-annually inventory accomplished

Paragraph 1.1.2.4.

100% of the time Periodic Surveillance

8. Identify and disperse Salvaged Items

Paragraph 1.1.2.5.

95% of the time Periodic Surveillance

3.0. GOVERNMENT FURNISHED PROPERTY/FACILITIES (GFP/GFS) AND

SERVICES

3.1. The government will provide linen exchange services space in three buildings to include the storage capability to store the reserve government provided desk, chairs, cabinets, counters, bedlinen/laundry, and dry cleaning in the listed locations below.

Government Provided Establishment approximate Square Footage Building # Square Footage

5187 6150 10263 1600 127 900

3.1.1. Individuals not identified as authorized employees by the contractor are prohibited from entering government facilities after normal duty hours.

3.2. All unsalvageable and emergency inventory items that require contractor maintenance will be provided to the contractor as government furnished supplies. (Hand receipts will be completed after award, identifying government furnished property/facilities turned over to the contractor and a turn-in upon completion of the contract as required).

3.3.1. GFP values do not exceed $100,000. The government and the contractor, immediately upon award of the contract for this requirement, will schedule a mutually convenient time that will be established to conduct a joint inventory of the GFP items located at buildings 5187, 10263 and 127 of which the inventory item descriptions are indicated in Appendix 6 of this PWS. The COR will ensure that the inventory results are properly and mutually documented IAW AFMAN 34-135.

Upon completion of the joint inventory; then and only then will the contractor bear responsibility for loss or damage to GFP in its possession incurred as a result of actions by its agents, employees or other individuals under its control. Such responsibility will not lie with the contractor for loss or damage while in the exclusive possession of such property by military members or other government employees.

4. SAFETY

4.1 SAFETY. The Contractor shall follow chapter 4 of AFI 91-203, The US Air Force Mishap Prevention Program, and while on Joint Base San Antonio (JBSA) Lackland-Randolph, Chapman Annex and Camp Bullis, Texas. The Contractor shall provide a safety orientation to all employees prior to their employment, and at least quarterly thereafter. The Contractor shall comply with all applicable Federal, State, and Air Force Instructions, including as a minimum, guidance in 29 Code of Federal Regulation (CFR) 1910, Occupational Safety and Health Act (OSHA) at all times.

4.2. HAZARDOUS COMMUNICATION (HAZCOM) PROGRAM. The Contractor shall follow AFI 90-821, Hazardous Communication, paragraph 2.7., in the operation of the laundry and dry cleaning pickup and delivery points. The Contractor shall provide Hazardous Communication training to all employee(s) prior to employment, and at least quarterly thereafter.

4.3. INFECTIOUS CONTROL PROGRAM. The Contractor is responsible for having a basic infection control program that meets all Federal and State requirements. An example can be found at osha.gov; Blood borne Pathogens and Hazardous Communication Standard. The Contractor will provide Blood Borne Pathogen training to all employees having direct contact with potentially hazardous soiled laundry and dry cleaning.

5. SECURITY REQUIREMENTS.

5.1. All DoD contractor employees shall submit a Position of Trust background investigation (SF 85P) to the 502 Security Forces/Pass and Identification Office, building 4179. Each Facility Security Officer (FSO) shall setup a profile in the Joint Personnel Adjudication System (JPAS) for each contractor employee within 5 working days of employment. The contractor, when notified of an unfavorable determination by the government, shall withdraw the employee from consideration from working under the contract.

5.2. The Contractor shall be responsible for obtaining installation access as required (e.g., ID cards and vehicle registration) for all Contractor personnel authorized to work on the installation. All Government furnished identification shall be returned to the Government upon termination of the contract or when an employee no longer works at the installation (JBSA-LMR).

5.3 AIR FORCE ANTITERRORISM (AT) PROGRAM

The AT program seeks to deter or limit the effects of terrorist acts against the AF by giving guidance on collecting and disseminating timely threat information, providing training to all AF members, developing comprehensive plans to deter and counter terrorist incidents, allocating funds and personnel and implementing AT measures. In accordance with AFI 10-245 paragraphs 2.18 and paragraph 2.25, DOD contractors and sub-contracts personnel shall be offered Level 1 – AT Awareness Training. AT Awareness Training may be accomplished by either a Level I - qualified instructor, or by completing the “Force Protection” computer based training (CBT) course on the Advanced

Distributed Learning System (ADLS)https://golearn.adls.af.mil/login.aspxor the Defense Technical Information Center (DTIC) at for individuals without access to NIPR, possessing a CAC card, nor enrolled in DEERS. Compliance with the training will be monitored by the contracting officer’s representative.

6. THE SYSTEM FOR AWARD MANAGEMENT (SAM)

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Laundry and dry cleaning Services for 802 Force Support Squadron via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://sam.gov/SAM/ .

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk at:

https://www.sam.gov/SAM/pages/public/help/samQUserGuides.jsf ”

Reporting Period: Contractors are required to input data by 31 October of each year.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

7. LIST OF APPENDICES

Appendix 1 -- Applicable Publications and Forms

Appendix 2 --Acronyms, Abbreviations, and Definitions

Appendix 3 -- Workload and Finishing Codes

Appendix 4 -- Pickup/Delivery Locations, Times and Dates Schedule

Appendix 5 -- Linen Exchange Services and Laundry & Dry Cleaning

Appendix 6 -- Linen Exchange Services Unsalvageable/Emergency Inventory Items

Appendix 7 – Inspection Checklist

Appendix 8 – Customer Complaint Report http://www.ecmra.mil/

APPENDIX 1

APPLICABLE PUBLICATIONS AND FORMS

GENERAL. Publications are listed below, and have been coded as Mandatory (M). The Contractor is obligated to follow the publications coded mandatory to the extent specified in this contract. The Contractor shall be guided by those mandatory publications coded to the extent necessary to accomplish the requirements of this contract. Supplements or amendments to listed publications from any organizational level maybe issued during the life of the contract. The COR shall assist the contractor in obtaining a copy of applicable publications and forms upon start of contract, thereafter, it shall be the Contractor’s responsibility to coordinate with the COR to ensure they are in possession of the most current copies.

REGULATION MANDATORY/ADVISORY PUBLICATION DATE

OSHA Blood Borne Pathogens M Mar 2016 CFR 1910.1030, SubPart I

TM 10-8400-203-23, Field Manual Including Repair M 1 Oct 2014 Parts and Special Tools List For General Repair Procedure For Equipment M 1 Oct 2014

TM 10-8400-201-23&P, Field Manual Including Repair M 1 Oct 2014 Parts and Special Tools List For General Repair Procedure For Clothing

41 CFR Public Contracts and Property Management, M 18 Nov 20 Section 109.28

AFI 10-245, Antiterrorism (AT), para. 2.18 and 2.25.2.3. M 25 Jun 2015

AFI 10-701, Operations Security, para. 1.4.17. M 25 Jun 2019

AFI 23-111, Management of Government Property, M 19 Nov 2018 para 3.3

AFI 91-207, The Air Force Traffic Safety Program, M 25 Jul 2019 (in its entirety)

AFI 91-202, US Air Force Mishap Prevention Program M 11 Mar 2020

AFMAN 34-135, Air Force Lodging and Air Force M 1 Jul 2019 Laundry and Linen Exchange Programs

APPENDIX 2

GLOSSARY

(ACRONYMS, ABBREVIATIONS, AND DEFINITIONS)

1. STANDARD DEFINITIONS. The Federal Acquisition Regulation (FAR), Air Force Doctrine Document (AFDD) 1-02, Air Force Supplement to the Department of Defense Dictionary of Military and Associated Terms , and Authorized Abbreviations, Brevity Codes, and Acronyms are the references for definitions and acronyms not listed below:

2.. CONTRACTING OFFICER (CO). A Government Official with authority to enter into, administer, and/or terminate government contracts and to make related determinations and findings.

3. CONTRACT OFFICER’S REPRESENTATIVE (COR). Individual from the functional activity appointed by the Contracting Officer and delegated specific authority to monitor contract performance and to perform specific contract administration functions.

4. CUSTOMER COMPLAINTS. A quality assurance program used by the Government to evaluate the quality of service provided by the Contractor.

5. QUALITY ASSURANCE (QA). Those actions taken by the Government to ensure services meet the requirements of this contract.

6. QUALITY CONTROL (QC). Those actions taken by the Contractor to control the in-process performance of services so that they meet the standards of this contract.

7. REAL PROPERTY. Land and rights therein, ground improvements, utility systems, buildings and structures excluding facility equipment.

8. EQUIPMENT. Although not all inclusive, it includes all washer extractors, dryers, flatwork ironers, towel folders, steam tunnel, presses, and other similar items used in the operation of the laundry and dry cleaning.

9. SUPPLIES. Expendable items such as paper and paper products, cleaning and janitorial materials, string, plastic wrap, hangers and other similar items used in the operation of the laundry and dry cleaning.

10. SHALL. This word is used in connection with the Contractor and specifies that the provision is binding.

11. WILL. This word is used to express a declaration of purpose on the part of the Government.

TECHNICAL DEFINITIONS PECULIAR TO THIS CONTRACT

1. FACILITIES. Government furnished operating building(s) and areas assigned to the Contractor for contract performance.

2. UNSERVICABLE ARTICLES. Government linen items that is no longer usable for their intended purpose.

3. REPAIRABLE ITEMS. Government articles with minor rips, tears, (less than four inches) open seams, holes, missing buttons, and broken zippers.

4. WASHABLE. Term applied to garments or fabric which may be washed without damage to color or result in shrinkage.

5. FAIR WEAR AND TEAR. A condition related to laundered items which are attributed to the item having been worn out by normal usage without any sign of negligence or misuse.

6. ORGANIZATIONAL CLOTHING. Individual equipment (OCIE). All items listed in the Common Table of Allowance (CTA), 50-900.

7. LOT INTEGRITY. The process which an item retains its identity and organizational ownership during the laundering process.

8. UNIT REPRESENTATIVE. An individual authorized by a specific authorized customer to turn in and receive laundered items.

9. UNIT APPOINTSMENT/TERMINATION LETTER - RECORD OF AUTHORIZED

SIGNATURE. Contractor shall ensure all authorized customer/units have current unit appointment letter on file, and shall ensure only authorized units are provided laundry and dry cleaning service under the terms of this contract. The unit appointment letter must list full name and address (to include parent activity) of the requesting unit, points of contact and phone number.

The Government shall maintain the cards and shall process all new applicants. Government will provide the Contractor with a list of all units/parent activities authorized to receive this service at the time the contract is awarded. New customers/units who inquire directly with the Contractor shall be referred to the COR by the Contractor for in processing before the service is provided to that customer/unit.

10. DRY WEIGHT. Weight of clean and dry linen.

11. LAUNDERING. The process by which soiled garments or linen items are cleaned. The term includes cleaning by mechanical or automated means using appropriate industry standard cleaning solutions, detergents and additives, and water temperatures.

12. LEAD TIME. The amount of time taken from the time the Contractor receipts for the soiled or nonconforming laundry and dry cleaning items to the time those same items are made available for authorized customer pickup at the designated location as specified in this PWS.

13. SANITIZED. Soiled garments made free of soil, filth, bacteria, and other foreign objects that may or will endanger health or cause infection.

14. PRICE PER EACH PIECE. Contractor established cost to the Government for the laundering of a laundry and dry cleaning item.

AFI Air Force Instruction BDO Battledress Overgarment

CDR Contract Discrepancy Report CFR Code of Federal Regulations CLIN Contract Line Item Number COR Contracting Officer Representative DOD Department of Defense JBSA-LMR Joint Base San Antonio-Lackland, Chapman Annex and Randolph HAZCOM Hazardous Communication IAW In Accordance With IOTV Individual Outer Tactical Vest

NLT No Later Than OCIE Organizational Clothing and Individual Equipment OCP Occupational Camouflage Pattern

OSHA Occupational Safety and Health Act PBWS Performance Base Work Statement QC Quality Control TM Technical Manual

APPENDIX 3

Workloads and Finishing Codes

GENERAL. This chart is the anticipated annual workload based on historical workload data captured during the period 1 Apr 16 through 31 Mar 20. This projected workload is anticipated to remain at this level of support for the next five years with the exception that workload could fluctuate due to unit mobilization, training, and deployment; or Air Force structure changes.

However, these figures in no way guarantee that the Contractor will experience the same number of laundry and dry cleaning items during any period of this contract. Items are grouped together in categories and said grouping will be priced at different cost based on the items themselves determined by the government. For ease of categorizing the items, the items are grouped together in categories “A”, “B”, “C”, “D”, “E”, “F”, “G”, and for the (Fisher House): “AA”, “AB”, “AC”, and “AD.” This grouping will be priced at different cost based on the items themselves determined by the government.

JBSA LACKLAND - WORKLOAD

ITEM DESCRIPTION FINISHING CODES CATEGORY QUANTITIES

CATEGORY A ITEMS

IMPROVED OUTER TACTICAL VEST (IOTV) HW, SOS, D A 3400

CATEGORY B ITEMS

JACKET, LIGHT/WEIGHT BLUE, W/LINER DC, F, T B 136

JACKET, HEAVY DUTY SECURTIY FORCES DC, H B 46

COAT, ALL WEATHER DC, P, H B 45

PARKA, COLD WEATHER W,D B 55

TROUSERS, COLD WEATHER W, D, H B 55

CATEGORY C ITEMS

MODULAR INTERMEDIATE, COLD (BLACK) W,D C 93

MODULAR SLEEPING BAG, PATROL (GREEN) W,D C 80

OVER GARMENT - BDO W,D C 65

CATEGORY D ITEMS

COAT, MALE

DC, P, H D 350

COAT, BLAZER FEMALE DC, P, H D 228

SKIRT, FEMALE DRESS DC, P, H D 65

TROUSERS, OCP **(see below)** W, D, P, H D 600

SHIRTS, OCP W, D, P, H D 600

SLEEPING BAG, REGULAR W, D, F, B D 43,200

**OPERATIONAL COMBAT PATTERN**

CATEGORY E ITEMS

KIT BAG, A-3 W, D E 60

TROUSERS, MALE SERVICE DRESS DC, P, H E 620

TROUSERS, FEMALE SERVICE DRESS DC, P, H E 440

TROUSER, CHEMICAL WARFARE SUIT W, D, B E 36,912

JACKET, CHEMICAL WARFARE SUIT W, D, B E 36,912

BLANKETS, COTTON W, D, F, B bundles of 3 E 120,000 COVERALL, MECHANIC W, D, P, F, B bundles of 5 E 500 BEDSPREADS TWIN, W, D, F, Individual E 3,000

CATEGORY F ITEMS

LINENS, TABLE, COTTON W, D, P, F, B bundle of 5 F 3000

SHIRTS, MALE S/S SERVICE DRESS W, D, S, P, H F 450

SHIRTS, MALE L/S SERVICE DRESS W, D, S, P, H F 75

SHIRTS, FEMALE L/S SERVICE DRESS W, D, S, P, H F 150

SHIRTS FEMALE S/S SERVICE DRESS W, D, S, P, H F 75

SILK SCARF/NECKTIE DC, P, H F 50

BLANKETS, WOOL W, D, F, B bundles of 3 F 35,400 PONCHO LINERS W, D, F, T, bundles of 10 F 150 FIELD JACKETS W, D, F, T individual F 200

BIVY COVER FOR SLEEPING BAG

W, D, B bundles of 5 F 200

MITTEN ECW (SHELL, LINER & HARNESS) W, D F 60

STUFF SACKS (BLACK) W, D F 60

SLEEPING BAG COVER W, D, B bundles of 5 F 90

LINENS, TABLE, POLY/NYLON W, D, P, F, B bundle of 5 F 1,000

FLAG, US, ORGANIZATIONAL DCPHB F 50

PILLOW, STANDARD AND AIRCRAFT W, D, IWP F 3.600

CATEGORY G ITEMS

SHEETS, SINGLE FLAT T-180 W, D, FI, F, B bundles /10 G 720,000 SHEETS, SINGLE FITTED T-180 W, D, FI, F, B bundles /10 G 325,000 STAIN WASH, LBS **see NOTE below** W, D, FI G 1,000 MATTTRESS COVER, SINGLE w/3 ties T-130 W, D, F, B bundles of 10 G 54,000 PILLOW CASE, SINGLE T-180 W, D, P, B bundles of 20 G 270,000

DUFFLE BAG NYLON W, D, F, T G 200

CANTEEN COVERS W, D G 250

CAPS / COVER W, D G 60

GLOVE INSERTS, WHITE W, D G 1,400

HELMET COVERS W, D G 60

NAPKINS W, D G 100

WATER PROOF BAG LAUNDRY W, D G 60

WEB BELT, WHITE SOS, W, D G 60

SOCKS W, D G 60

SUSPENDERS, EQUIPMENT SOS, W, D G 60

GLOVES, COTTON PR HW, D, B bundle of 10 G 1,800

LAUNDERING OF CLOTHING FOR DECEASED

DC, W, D, H, T G 90

CLOTH DUFFLE BAG W, D, B bundles of 10 G 4,200 COVER, FACE W, D, F, B bundles of 10 G 300

BLANKET, AIRCRAFT W, D, F, B bundles of 10 G 2,000 ** STAIN WASH LBS refer to small rags soiled with aircraft engine fluids that have out of the ordinary soil, namely oil or coolant. By pound is because the forementioned rags are the size of face cloths and will not fit into any category as a single item.)**

CATEGORY AA ITEMS (FISHER HOUSE)

Queen Comforter

DC, F, IWP AA 2160

Queen Coverlet

DC, F, IWP AA 2160

CATEGORY AB ITEMS

Euro Shams

DC and IWP AB 504 Accent Throw Pillow Sham

DC and IWP AB 132 Bed Standard Pillow Protector DC and IWP AB 1008 Bed Euro Pillow Protector

DC and IWP AB 1008 Accent Throw Pillow Bed Cover

DC and IWP AB 132

CATEGORY AC ITEMS

Queen Flat Sheet

W, D, FI, F, B bundles /10 AC 1104 Queen Fitted Sheet

Full Flat Sheet

Full Flat Sheet

Rollaway Twin Sheet

W, D, FI, F, B bundles /10 AC 48 Rollaway Twin Flat Sheet

W, D, FI, F, B bundles /10 AC 48 Pillow Cases

W, D, FI, F, B bundles /20 AC 8496 Standard Pillows

W, D and WP AC 504 Euro Pillows

W, D and WP AC 252 Double Shower Curtain

W, D, F, WP bundles /5 AC 480 Bath Towel

W, D, F, WP bundles /10 AC 4272 Wash Cloth

Hand Towels

Bath Floor Towel

W, D, F, WP bundles /10 AC 1104 Laundry Wash Bags

W, D, F, WP bundles /10 AC 816

CATEGORY AD ITEMS

Queen Water Proof Mattress Cover

W, A, F, WP bundles /5 AD 132 Full Water Proof Mattress Pad

Rollaway Twin Water Proof Mattress Cover

Pac N Play Water Proof Cover

Vinyl Shower Curtain

W, A, F, WP bundles /5 AD 144

FINISHING CODES LEGEND:

W - Wash H - Hanger DC – Dry Clean SOS - Scrub off Soil

D - Dry T - Tie with String F - Fold S - Steam Tunnel P - Press FI - Flat Work Ironer HW - Hand wash A – Air Dry WP – Wrap in Plastic IWP – Individually Wrapped in Plastic B - Bundle

APPENDIX 4

Pickup/Delivery Locations, Times and Dates Schedule as defined in this PWS.

PICKUP/DELIVERY LOCATION PICKUP/DELIVERY DATES &

TIMES

Lackland buildings:

5187, 9310, 9110, 9085, 9210, 10416, 10547, 6578, 6596, 6586, 6588, 5570

Monday thru Saturday-8:00 A.M. to 2:00P.M. Delivery required on all holidays except Thanksgiving, Christmas, and New Year’s.

Lackland building:

10253

Monday thru Friday-8:00 A.M. to 12:00 P.M. or 1:00 P.M. to 3:00 P.M.

Lackland building (Chapman Annex):

Monday thru Friday- 8:00 A.M. to 12:00 P.M. or 1:00 P.M. to 4:00 P.M.

Lackland buildings:

5725, 2007, 3758, 817, 826, 828, 910, 1438, 909, 907, 5189, 829, 2009, 982, 900, 4983, 1530, 4988, 977, 824, 1130, 1127, 5570

As needed with a 1 day notification from COR prior to pickup.

Lackland building 5160:

Fisher House Bldg. 3865

Tuesday and Thursday 8:00 A.M. to 2:00 P.M.

Lackland building:

Every other month with a 1 day notification from COR prior to pickup.

Camp Bullis building:

Every other month with a 1 day notification from COR prior to pickup.

Randolph buildings:

700, 491, 499, Hangar 72

As needed with a 1 day notification from COR prior to pick up. Monday thru Friday-8:00 A.M. to 2:00 P.M.

Linen Exchange Locations

Hours of Operation

Lackland AFB – Building 5187, Main Exchange

Monday thru Friday – 7:00 A.M. to 4:00 P.M.

Saturday – 7:00 A.M. to 1:00 P.M.

Sunday – closed

Lackland AFB – Building 10263, Tech Training Facility

Monday thru Friday – 8:00 A.M. to 12:00 P.M.

and 1:00 P.M. to 5:00 P.M.

Closed for lunch - 12:00 PM. To 1:00 P.M

Saturday and Sunday - closed

Chapman Annex – Building 127, Tech Training Facility

Monday thru Friday – 8:00 A.M. to 12:00 P.M.

and 1:00 P.M. to 5:00 P.M.

Closed for lunch- 12:00 P.M. to 1:00 P.M.

Closed Saturdays and Sundays

APPENDIX 5

Linen Exchange Services and Laundry & Dry Cleaning

Historical Exchange Data

The data presented in this appendix, are historical representations of item descriptions/usage/quantities that have been exchanged/executed for the indicated requirements during the period of 2018-2020, and may/can be used as a basis for estimating/considering future quantities.

Item No Supplies/Services Unit Quantity 1 Drapes Lined EA 500 2 Parka, Cold Weather EA 300 3 Trousers, Cold Weather EA 100 4 Tables Linens Poly/nylon LB 900 5 Bedspread, Twin EA 300 6 Coat, Male, Service Dress EA 600 7 Coat, Female, Blazer EA 150 8 Trousers, Male Service Dress EA 1,000 9 Slack, Female Service Dress EA 600 10 Skirt, Female Service Dress EA 100

Shirts, Male S/S Service Dress EA 1,200

Shirts, Male L/S Service Dress EA 100

13 Jacket, Heavy Security Forces EA 50

Blouse, Female S/S Service Dress EA 800

Blouse, Female L/S Service Dress EA 100

16 Coat All Weather w/liner EA 40 17 OCP Trousers EA 1,500 18 OCP Shirt EA 1,500 19 Duffel Bag EA 60

Jacket, Lightweight blue, w/liner EA 400

21 Smock, poly cotton EA 600 22 Poncho EA 700 23 Field jacket EA 600 24 Flight Suit EA 100 25 Flight Jacket EA 50

26 Blankets, Wool, Green EA 25,000 27 Blanket, Wool, Green EA 20,000 28 Sheet, Single Flat EA 40,000 29 Sheet, Single Fitted EA 500 30 Stain Wash LB 50,000 31 Mattress pad, Single EA 4,500 32 Mattress cover, single EA 4,000 33 Pillow case, Single EA 20,000 34 Nylon Bedspread EA 100 35 Chemical Ensemble EA 1,200 36 Sleeping Bag EA 800 37 Rags EA 10,000 38 Duffel Bag Nylon EA 100 39 Sleeping Bag Cover EA 2,000 40 Blanket Synthetic EA 500 41 Coverall, Mechanic EA 600 42 Gloves, Cotton Pair 50 43 Towel EA 5,000 44 Laundering of clothing for deceased personnel LB 50

APPENDIX 6

Linen Exchange Services Emergency Inventory Items

Historical Usage Data

The data presented in this appendix, are historical representations of item descriptions/usage/quantities that have been inventoried/executed for the indicated requirements during the period between 2018-2020, and may/can be used as a basis for estimating/considering future quantities.

ITEM DESCRIPTION UNIT OF ISSUE QUANTITY

Mattress Covers Each 688 Single Flat Sheets Each 5640 Pillow Cases Each 10000 Grey/Green Wool Blankets Each 1500 Pillows Each 1500

APPENDIX 7

INSPECTION CHECKLIST

CONTRACTING OFFICER REPRESENTATIVE (COR)

RECORD OF CONTRACTOR SURVEILLANCE & RATING

CONTRACT DESCRIPTION SURVEYED: JBSA Laundry & Dry Cleaning Service Contract

CONTRACT NUMBER: FA3016-XX-D-XXXX

NAME OF COR:

DATE/TIME/LOCATION:

CHECK TYPE OF SURVEILLANCE:

MONTHLY COR SURVEILLANCE

JOINT ASSESSMENT (ADMINISTRATOR AND COR) REVIEW OF SAMPLING GUIDES

CONTRACT PARAGRAPH NUMBER REFERENCING THE REQUIREMENT:

(Insert PWS paragraph reference)

METHOD OF SURVEILLANCE USED

1.2.1. Quality Control

1.2.2. Quality Assurance

TREND ANALYSIS PERIODIC

SURVEILLANCE

CONTRACTOR METRICS

RANDOM SAMPLING

CUSTOMER COMPLAINTS

THIRD PARTY AUDITS/ASSESSMENTS

100% INSPECTION

A-ACCEPTABLE / UN-UNACCEPTABLE A UN N/A

1. (Insert Performance Objective ) 1.2.1

2. (Insert Performance Objective) 1.2.2.

COR RATING OF CONTRACTOR FOR MONTH (Jul-20):

ACCEPTABLE UNACCEPTABLE

NARRATIVE OF PERFORMANCE – LIST AND DESCRIBE ITEMS SURVEYED AND DETAIL THE

CONTRACTOR’S PERFORMANCE:

NONE

DESCRIBE IN DETAIL CONTRACTOR DEFICIENCIES IDENTIFIED (IF APPLICABLE):

DESCRIBE IN DETAIL WHAT ACTIONS WERE TAKEN AS A REMEDY OF CONTRACTOR

DEFICIENCIES IDENTIFIED (IF APPLICABLE):

None needed.

OFFICIAL SIGNATURES

CONTRACTING OFFICER’S REPRESENTATIVE (COR) DATE

CONTRACTOR ADMINISTRATOR’S SIGNATURE DATE

CONTRACTING OFFICER’S COMMENTS:

CONTRACTING OFFICER’S SIGNATURE DATE

QUALITY ASSURANCE PROGRAM COORDINATOR’S (QAPC) COMMENTS:

QAPC SIGNATURE DATE

APPENDIX 8

Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF

COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING

NUMBER

INDIVIDUAL

PHONE

NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY