PWS DRAFT Mental Health.docx

Performance Work Statement (PWS)

Performance Work Statement (PWS) For Mental Health Training sponsored by the Office of the Assistant Secretary for Administration and Management

PART 1

General Information This is a non-personnel services contract to provide mental health overview training in-person for approximately 50 managers and supervisors in Atlanta, Georgia and virtually for approximately 125 managers and supervisors around the country to cover (1) how to manage their own stressors and (2) recognizing signs of stress in others.

Description of Services/Introduction:

The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to perform Mental Health Training as defined in this Performance Work Statement (PWS), except as specified in section C-3 as government furnished property and services. The contractor shall perform to the standards in this contract action.

Background:

The U.S. Department of Labor (DOL or the Department) developed a Diversity, Equity, Inclusion, and Accessibility (DEIA) Strategic Plan that establishes a framework for the Department’s DEIA initiatives for FY 2022-2026. As included in this plan, “the Department understands that the mental health of employees is a priority as stress and burnout can sometimes lead to unforeseen mental health issues. Furthermore, we know that members of racial and ethnic minority groups and other underserved communities can feel racial and other types of traumas from personal experiences or stemming from systemic discrimination.” Per the plan, DOL began “a mental health initiative focused on providing information about the importance of maintaining and supporting mental health. This initiative will include an education program to help all employees, including supervisors and managers, understand mental health conditions and how to make the workplace more welcoming, supportive, and inclusive for all employees.”

Following from the DEIA Strategic Plan and requests from managers and supervisors, DOL, Office of the Assistant Secretary for Administration and Management (OASAM) is looking to provide a comprehensive mental health overview training for managers and supervisors.

Objectives:

The objective of this procurement consists of a contractor developing and offering a 1-2 hour training to DOL managers and supervisors that will aid them with managing their own mental health stressors and providing tools that will allow the managers and supervisors to more easily recognize signs of stress in their staff members and co-workers.

Scope:

OASAM requires mental health training support services to assist with the enhancement of the Department’s DEIA strategic plan initiatives for FY 2022-2026. The scope of work consists of a 1-2 hour in-person and virtual training session to support DOL managers and supervisors with managing their own stress and addressing signs of stress in others. Services include producing a slide deck and talking points, reviewing that deck with DOL staff in advance, conducting a dry-run training, and the training itself. The contractor shall accomplish giving managers and supervisors additional mental health knowledge, tools, and resources as identified in the DOL DEIA Strategic Plan.

Period of Performance:

The period of performance shall be from the date of award through December 15, 2024.

General Information Quality Control:

The contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The QCP shall document the overall approach to quality assurance activities. The QCP shall provide specifics regarding how the contractor defines, implements, and assures quality during the Period of Performance. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which the contractor is assured that the work complies with the requirement of the resulting order. The QCP is to be delivered with the contractor's quotation. After acceptance of the QCP the contractor shall receive the Contracting Officer's acceptance in writing of any proposed change to his QCP.

Quality Assurance:

The Government shall evaluate the contractor's performance under this order in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The Quality Assurance Surveillance Plan will be established within 10 days of award.

Government Remedies:

The Contracting Officer shall follow FAR 52.212-4, “Contract Terms and Conditions-Commercial Items” or 52.246-4, “Inspection of Services-Fixed Price” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

Recognized Holidays:

The contractor is not required to perform work on federal holidays:

Independence Day

Hours of Operation:

The contractor is responsible for conducting performance of the preparatory sessions and training between the hours of 9 am and 5 pm Monday thru Friday, except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. The contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this statement of work when the government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

Place of Performance:

The work to be performed under this contract action will be performed at the Sam Nunn Atlanta Federal Center, 61 Forsyth Street, S.W., Atlanta, Georgia 30303 and via Teams / WebEx for the preparation and virtual component of the training.

Type of Contract:

The government anticipates award of a firm fixed price task order.

Security Requirements:

Physical Security.

The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

Key Control.

Not applicable.

Lost Keys Not applicable.

Key Use Not applicable.

Lock Combinations.

Not applicable.

Conservation of Utilities.

Not applicable.

Special Qualifications:

The contractor shall possess appropriate mental health expertise from a combination of education and experience, including a degree in psychology or social work, a professional license in providing mental health care, and training experience.

Post Award Conference/Periodic Progress Meetings:

The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officer’s Representative (COR), and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

Contracting Officer’s Representative:

A COR will be delegated separately.

Key Personnel:

The following personnel are considered key personnel by the government: Contract Manager.

The contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The Contract Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract action. The Contract Manager or alternate shall be available between 9:00 a.m. to 5:30p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

Identification of Contractor Employees:

All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear badges in the performance of this service.

Organizational Conflict of Interest:

Contractor and subcontractor personnel performing work under this contract action may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI), as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

Phase In/Phase Out Period

Not applicable.

Part 2 Definition & Acronyms

Contracting Officer’s Representative. A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

Quality Assurance Surveillance Plan. An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Part 3 Government Furnished Property, Equipment, And Services

0. General:

The government will provide, the facilities, equipment, materials, and/or services listed.

below.

Meeting space for 65 in-person employees at the Sam Nunn Atlanta Federal Center, as well as appropriate online videoconference services to serve online employees.

0. Equipment:

The government will provide: computer for running slideshow(s) and projection, online videoconference services for remote attendees

0. Services:

3.3.1 Utilities:

Not applicable.

0. Facilities:

Onsite. The government will furnish all necessary workspace required for the contractor to support the effort(s) outlined in this PWS for the training, to include computers and other items necessary.

Online. The government will set up the training on an appropriate platform and manage access.

Part 4 Contractor Furnish Items and Services

4.1 General:

Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish all other items required to perform the services in this PWS.

4.2 Clearance:

Not applicable.

Part 5 Specific Tasks

The contractor is expected to provide the following deliverables in accordance with the scope of work.

· The Contractor shall provide accurate, courteous and efficient customer service.

· The Contractor shall meet required deadlines.

· The Contractor shall meet the requirement as described on the PWS to provide evaluation and analysis of training programs/courses.

5.1 In Person Classroom Training:

The contractor shall develop and conduct a 1 – 2 hour in-person classroom training for approximately 50 DOL managers and supervisors in a DOL office building.

The contractor should review the Department’s DEIA Strategic Plan as context.

5.2 Virtual Training:

The contractor shall develop and conduct a 1 – 2 hour virtual training for approximately 125 DOL managers and supervisors in an online setting, streaming from the in person Atlanta training.

The Contractor shall work with OASAM to develop the training to focus on providing knowledge, resources, and tools for managers and supervisors to manage their own stressors and to recognize signs of stress in others and provide support.

By the end of the session, each participant will be able to:

1. Recognize signs of stress in themselves and others,

2. Identify ways in which members of underserved communities can experience trauma from personal experience and systemic discrimination,

3. Learn tools and resources to support managing their own stressors and mental health, and

4. Learn how to identify stress in others and provide needed tools and resources.

Part 6 Applicable Publications

6.1 Publications Applicable to This PWS:

1.) CFR Part 410 – TRAINING https://www.ecfr.gov/current/title-5/chapter-I/subchapter-B/part-410

2.) CFR Part 412 - SUPERVISORY, MANAGEMENT, AND EXECUTIVE DEVELOPMENT https://www.ecfr.gov/current/title-5/chapter-I/subchapter-B/part-412

Part 7 Technical Exhibit Index Technical Exhibit 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard

Performance Threshold

Method of Surveillance

PRS # 1.

The Contractor shall provide accurate, courteous and efficient customer service.

As per DOL’s customer service core values, including respect, empathy and timeliness.

No more than one customer complaint per report.

Validated customer complaint received.

PRS # 2

The Contractor shall meet required deadlines.

Dates and deadlines will be established at initial meeting and during scheduled calls.

No more than one occurrence of missed deadlines or arriving late.

Periodic surveillance.

PRS # 3

The Contractor shall meet the requirement as described in the PWS to provide evaluation and analysis of training programs/courses.

Analysis of training programs.

Must provide program evaluation and update.

100 percent of submitted reports.

Technical Exhibit 2

Deliverables Schedule