PWS DRAFT.pdf

PERFORMANCE WORK STATEMENT (PWS)

Drayage

Installation Management Command, Europe Government Support Element G4

WK4FVK

05 February 2021

Part 1

General Information

1. General Information

1.1 General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.2 Description of Services/Introduction: The purpose of this acquisition is to provide local drayage distribution services for Government-owned furniture and domestic appliances. Drayage distribution services includes installation and removal of domestic appliances for the Army in Europe Army Family Housing (AFH) and Unaccompanied Personnel Housing (UPH). Drayage distribution services also includes warehouse augmentation in Government warehouses necessary to receive, clean, inventory, and prepare Government-owned furniture and domestic appliances for re-issue.

1.3 Background: Installation Management Command – Europe (IMCOM-E), GSE/G4 Furnishings Branch has a requirement to provide local drayage distribution services for Government-owned furniture and domestic appliances as well the installation and removal of domestic appliances for the Army Theater in Europe.

1.4 Scope: The Contractor shall provide non-personal service(s). The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in Part 6 (Applicable Publications). The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents.

1.5 Objectives: The general objective of this contract is to provide high quality and timely distribution for Government-owned furniture and domestic appliances to and from customers’ homes in and around the US Army Installations in Europe.

1.5.1 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 2 working hours of identifying those issues. Verbal reports shall be followed up by written reports within 2 working days. (A001).

1.6 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.7 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.7.1 US Holidays: Work shall not be performed on U.S. holidays in Germany. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively:

1. New Year’s Day January 1st

2. M. L. King Memorial Day 3rd Monday in January

3. Presidents Day 3rd Monday in February

4. Memorial Day last Monday in May

5. Independence Day July 4th

6. Labor Day 1st Monday in September

7. Columbus Day 2nd Monday in October

8. Veteran’s Day November 11th

9. Thanksgiving Day 4th Thursday in November

10. Christmas Day December 25th

1.7.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays in Germany, occurring during the normal workweek unless otherwise directed by the Contracting Officer.

German national and local holidays are:

1. New Year’s Day January 1st

2. Epiphany January 6th

3. Good Friday Varies

4. Easter Monday Varies

5. Labor Day May

6. 1st Ascension Day Varies

7. Whit Monday Varies

8. Corpus Christ Varies

9. Assumption Day August 15th

10. Day of German Unity October 3rd

11. All Saints’ Day November 1st

12. 1st Christmas December 25th

13. 2nd Christmas December 26th *Local host nation holidays occur in the region/state where contract performance takes place.

1.8 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.8.1 Government Facility Office Hours: The Government facility office hours are 0700 to 1630, except identified in paragraph 1.7 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.8.2 Contractor Support Hours: The Contractor shall provide support between the hours of 0700 through 1900, Monday thru Friday except identified in paragraph 1.7 or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.9 Place of Performance: The work to be performed under this contract will be performed at customers’ homes, troop buildings, and at local FMO sites in Europe listed under (Attachment # 16)

1.10 Security Requirements: The following information is provided on security related matters.

1.10.1 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE REG 190-16) Installation Access Control or AE Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract comply with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE REG 190-16 or AE Regulation 604-1, the regulation takes precedent.

1.10.1.1 The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to the Contractor’s failure to comply with Installation Access Control System (IACS) processing requirements.

1.10.1.2 The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access. AE REG 190-16 (and AE 190-16-G German translation) can be found on the following website: https://www.aepubs.eur.army.mil/AE-Regulations/

1.10.1.3 In addition, the Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within three calendar days after contract award (A002). The log must at a minimum contain the following information:

1. Name (Last, first, MI), country of citizenship, Personal ID number, Supporting document expiration date, residence permit required, work permit required, date of birth, weight, height, eye color, hair color, time/day access is required, Army Installation(s) the access is requested for, sign-in privileges.

2. Vehicles, License number, country, make, model, year, body type, color.

3. The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) days after any changes to the log (A002).

1.10.1.4 The Contractor shall collect the installation access passes the same day employment of an individual expires or terminates and shall return the installation access passes to the issuing IACS office within 5 working days.

The Contractor shall also inform the Contracting Officer Representative immediately upon return of the installation pass to the issuing IACS office (A003).

1.10.1.5 Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing IACS office within 5 working days. The Contractor shall also inform the Contracting Officer Representative immediately upon return of the installation pass to the issuing IACS office (A004).

1.11 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

1.12 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.13 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.14 Key Control: The contractor shall sign in/out the keys for empty quarters in a key control log. The key control log can be in the FMO warehouse or the Housing office.

1.15 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart

42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.15.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.16 Key Personnel: The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the Contracting Officer no later than 5 days after award.

(A005). The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available by phone within 1 day of notification that the COR needs their assistance. Qualifications for all key personnel are listed below:

1.16.1 Contract Manager and Alternate Contract Manager: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer and to the COR within five (5) days after award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available by phone between 0700-1630 and within one (1) hour of notification that the COR needs their assistance, Monday through Friday except U.S or Host Nation Holidays.

1.16.1 Language Skills: The Contractor’s personnel identified in this paragraph shall meet the stipulated English proficiency levels in reading, speaking, and writing (reference USAREUR Pamphlet 690-70).

Level I - Personnel must speak and read English sufficiently to understand simple oral and written work assignments and to express themselves in matters pertaining to their work.

Level II - Personnel must speak and write the English language well enough to communicate on complex matters.

Level III - Personnel must be able to speak and write the English language correctly and fluently.

They must be able to communicate effectively and compose correspondence and other written communications about the work for which they are responsible.

1.16.2 Required Levels of Proficiency for English Languages under this Contract:

ENGLISH

Contractor’s Personnel: Read Write Speak Contract Manager and Alternate III III III Admin Personnel III III III Delivery Team II II II Warehouse Workers II II II

1.16.3 Special Qualifications: The contractor is responsible for ensuring one employee in the delivery team are in possession of a certificate “Qualified for work as defined” (German: Zertifikat “Fachkraft fuer Festgelegte Taetigkeiten”.

1.17 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.17.1 Contractor workspace (staging site, on-site office, desk or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the Contracting Officer via the COR for review and acceptance 10 working days after contract award (A006). Workspace sign location shall be coordinated with the COR. Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name. Requirements for Contractor vehicles is addressed under Part 4 paragraph 4.4.

1.17.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. The Contractor shall furnish their employees with an identification badge, which has the company name, the technician’s name and employee number. The badge shall be laminated or otherwise treated to prevent changes to the data. Badge must be worn on the outer clothing, chest high, and be visible at all times. A notification shall be sent to the Contracting Officer and the GSE/G4 COR within 10 working days after contract award stating that all identification badges are ready (A007).

1.18 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, produced under this contract shall be Government-owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.19 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, and five United States Code (U.S.C.) Section 552a.

1.19.1 The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.20 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart

9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI (A008). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.21 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 90 days phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.22 Safety: The Contractor shall comply with all safety, fire and security regulations as required by applicable Host Nation laws and in accordance with best commercial practices.

1.23 Required Training: The following provides information on training requirements.

1.23.1 Level I Anti-Terrorism (AT) Awareness Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete Level I AT Awareness Training within 30 days (A010) after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 10 days after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT Awareness Training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion (A011) for each affected Contractor employee and subcontractor employee to the COR (or to the Contracting Officer, if a COR is not assigned) within 10 days after completion of this training by all employees and subcontractor personnel. Level 1 AT Awareness Training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training (A012) every twelve (12) months except AOR specific Level I AT Awareness Training, which shall be completed as required by local AT policies. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within 3 days after completion of the training (A013).

1.23.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within 30 days of employment under this contract (A014). Verification of the training shall be provided to the COR within 3 days after completion of the training (A014). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months (A014). Verification of the training shall be provided to the COR within 3 days after completion of the training (A014). If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 3 days after completion of the training (A014).

1.23.3 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days after the contract is awarded and within 10 days after new employees commence contract performance, with the results reported to the COR within 10 days after the contract is awarded and within 10 days after new employees commence contract performance (A015). Verification of the training shall be provided to the COR within 10 days after completion of the training (A016). Training slides can be found on the Army OneSource we site: http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

1.23.4 Information Assurance (IA) Training

1.23.5 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within 30 calendar days of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five (5) days after completion (A017). Training is available at https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/

1.24 Electromagnetic Compatibility Directive: Reserved

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS & ACRONYMS

Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, contracting officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing support personnel to assist the COR, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract, and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government-furnished property - means property furnished to the contractor the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government property - means all property owned or leased by the Government. Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel;

to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privilege of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

1.1. Acronyms: Although not inclusive of every term used within this PWS, the following provides a list of acronyms used throughout this PWS or commonly used in the acquisition field.

ACOR - Alternate Contracting Officer's Representative AE -Army in Europe AFARS - Army Federal Acquisition Regulation Supplement AHA – Activity Hazard Analysis AOR - Area of Responsibility AR - Army Regulation AQL - Acceptable Quality Level AT - Anti-terrorism ATCTS - Army Training Certification Tracking System CAC - Common Access Card CFE - Conventional Forces Europe CFR - Code of Federal Regulations CONUS - Continental United States (excludes Alaska and Hawaii) COR - Contracting Officer’s Representative DA - Department of the Army DD250 - Department of Defense Form 250 (Receiving Report)

DFARS - Defense Federal Acquisition Regulation Supplement DMDC - Defense Manpower Data Center DoD - Department of Defense FAR - Federal Acquisition Regulation FRG - Federal Republic of Germany GFP - Government Furnished Property HLO - High Level Objective IA - Information Awareness IAC - Installation Access Control IACO - Installation Access Control Office ID - Identification IT - Information Technology JPAS - Joint Personnel Adjudication System KO - Contracting Officer OCI - Organizational Conflict of Interest OCONUS - Outside Continental United States (includes Alaska and Hawaii) ODC - Other Direct Costs OPSEC - Operations Security PA - Property Administrator PII - Personally Identifiable Information PIPO - Phase In/Phase Out POC - Point of Contact PRS - Performance Requirements Summary PWS - Performance Work Statement QA - Quality Assurance QAP - Quality Assurance Program QASP - Quality Assurance Surveillance Plan QC - Quality Control QCP - Quality Control Program RA - Requiring Activity RCO - Regional Contracting Office SIGE - Safety and Health Protection Plan TE - Technical Exhibit USAREUR/AF - U.S. Army Europe /Africa UOM - Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3 Government Property and Services

3.1 Facilities: The Contractor shall clean and exchange broken accessories on appliances (bottle holder, shelfs or clean filters) clean and polish furniture and minor repairs (remove scratches, replaces screws) in Government-owned facilities (local FMO’s) throughout Europe.

3.2 Utilities: The Government will provide water and electrical power required for the execution of this project (at the Government facility only), if requested by the contractor, without charge. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves, light switches, etc. after using the required amount to accomplish tasks requiring the use of the utilities. The Government will provide telephones at the Government facility that will be made available to the Contractor, if requested. Telephone usage will be without charge, at a location designated by the Contracting Officer Representative, to make calls by the Contractor or the Contractor’s employees within the military reservation areas only.

3.3 Equipment: The Government will provide Material Handling Equipment (MHE): Equipment such as forklifts (which is not a requirement of this contract) located at the Government’s facility, may on occasion be made available for the Contractor’s use but is subject to availability, and is also subject to the following conditions:

1. Only properly trained and licensed personnel shall operate Government equipment.

2. The Contractor shall provide a list of names, photo identification and certificate / license IAW local laws for each individual proposed by the Contractor to operate such equipment within the Government’s facility.

3.3.1 Special Tooling and Test Equipment: The Government will provide cleaning and necessary tools will be available for use within the Government warehouses, such as small hand tools, small power tools and general cleaning supplies.

3.3.2 Materials: The Government will provide cleaning material, polisher and screws for use within the Government warehouses.

3.4 Training: Contractor employees, including subcontractors, performing service under this contract in the delivery team shall complete Personally Identifiable Information (PII) training, see link 1.19.4.1.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish Vehicles/Trucks and/or Swap Trailers that are capable of transporting all sizes of Government furnishings and domestic appliances as required under this contract. Contractor shall provide trucks that are enclosed van type, with hard sides and a hard roof for weather and security protection, or standard sized swap trailers. All trucks must be equipped with appropriate equipment, tools, padding, and covering material for the safe handling of Government equipment and for personal safety. All Contractor vehicles and associated equipment used for the movement of Government-owned furnishings and domestic appliances shall be clean inside, dry on the inside, and free of vermin, insect, acids, paint, oil, grease, and other substances hazardous to human beings and/or to the Government equipment being transported.

4.2 Materials: The Contractor shall provide all necessary supplies, equipment, Common Standard Item Parts and Repair parts to meet the requirements under this PWS.

4.3 Vehicles and Equipment: The Contractor shall provide all necessary vehicles and equipment to meet the requirement under this PWS.

4.4 Communication Equipment: The Contractor shall provide each driver with a cell phone in order to provide drivers the ability to communicate with the Contractor’s dispatcher and/or with Government personnel.

4.5 Special Lift Equipment: The Contractor shall provide special lift equipment, in quarters or buildings where furnishings and domestic appliances will not fit through stairwells and door entrances (primarily in Belgium, applies to approximately 1% of total services ordered).

4.6 Damaged Government/Personal Property

4.6.1 Inspections: The designated contractor crew chief on each truck shall, together with the occupant or their spouse, inspect all delivered items, or items to be picked-up. Any damage found and mutually agreed upon by the contractor and the occupant that is different from the assigned condition code, shall be annotated on the Equipment Issue/Turn-In document. The contractor shall request that the occupant sign and date the document. In the event the occupant refuses to sign the document, the contractor shall advise the occupant that they may write in the words "non-concur" along with their signature, and a Government representative will contact them to resolve the issue.

4.6.2 Condition Reporting: The contractor's representative shall annotate the condition of each piece of Government furnishing and domestic appliances picked up or delivered on the Equipment Issue/Turn in document or on AE Form 210.6B-R using the following codes:

BU – burned SC – scratched, gouged, nicked CR - cracked ST - stained DI – distorted or bent TR – tear, snag, rip MO – moth damage WA – warped, broken, split DX – unserviceable SV - serviceable

4.6.3 Reimbursement for damage: The contractor shall replace or reimburse at its own expense any item damaged due to his employee’s fault or negligence. If the government or landlord agrees, the contractor may repair the item based on the individual situation. If the government or landlord does not agree to a repair, the contractor shall reimburse for the damage. In the event of damage in Private Rental Housing or Government controlled quarters, the contractor shall pay compensation no later than 45 days from the date the damage occurred. Compensation shall be paid to the tenant or to a person assigned in writing by the tenant to act on his behalf. With permission of the tenant or if the tenant or his assignee is no longer available, compensation shall be made to the landlord or owner. The

Contractor shall contact the owner or landlord within 3 (three) days after the event to inform the owner or landlord that compensation for the damage shall be forthcoming.

The contractor shall immediately document any damages to Government-owned or leased housing and private rental housing on the customer service questionnaire (Exhibit #5) and submit the questionnaire to the COR within 6 hours.

The Contractor shall maintain an active and inactive file of all damages claimed, for the duration of this contract.

Files shall be made available to the Government upon request.

PART 5

SPECIFIC TASKS

5. Specific Tasks

5.1 Basic Services: The Contractor shall provide drayage and warehouse augmentation services for U.S.

Army Garrisons in German, in accordance with (IAW) normal commercial practices. Drayage services will consist of delivery and pickup of furniture and household appliances within (Attachment 16) KM of Government-owned/Government operated warehouses at the following locations: Ansbach, Germany; Baumholder, Germany;

Garmisch, Germany; Grafenwoehr, Gemrany; Hohenfels Germany, Kaiserslautern/Miesau, Germany; Sembach, Germany; Pirmasens, Germany; Landstuhl, Germany; Stuttgart, Germany; Wiesbaden, Germany. Warehouse services will consist of cleaning, assembly/disassembly, repair (furniture only), and loading/unloading of furniture and household appliances.

5.2 Tasks

5.2.1 Drayage Services

5.2.1.1 Contractor shall deliver and pickup Government furnished furniture and household appliances in support of the Furnishings Management Office (FMO)

a. Standard: Contractor shall ensure furniture/appliance serial number matches the inventory document provided by the Government

b. AQL: 100%

a. Standard: Contractor shall ensure that furniture/appliances delivered match the delivery location/house document provided by the Government

b. AQL: 100%

a. Standard: Contractor shall meet delivery/pickup times IAW appointments times on delivery document provided by the Government

b. AQL: 95%

5.2.1.2 Contractor shall install/assemble and disassemble/uninstall furniture and appliances at delivery location.

a. Standard: Contractor shall install/assemble and disassemble/uninstall IAW normal commercial practices and manufacturer instructions

b. AQL: 100%

5.2.2 Warehouse Augmentation Services

5.2.2.1 Contractor shall assist U.S. Government personnel with loading and unloading of furniture and appliances from trucks at FMO warehouses.

a. Standard: Contractor shall load and unload furniture and appliances from trucks without damage.

5.2.2.2 Contractor shall assist U.S. Government personnel with cleaning, polishing, and repairing furniture.

a. Standard: Contractor shall ensure furniture is clean, dry and operational before storage or preparation for delivery.

b. AQL: 90%

a. Standard: Contractor shall make minor repairs for all furniture identified as needing repair before storage or preparation for delivery

5.2.2.3 Contractor shall assist U.S. Government personnel with cleaning household appliances

a. Standard: Contractor shall ensure appliances are clean, dry and operational before storage or preparation for delivery.

5.2.2.4 Contractor shall assist U.S. Government personnel with assembly of new furniture.

a. Standard: Contractor shall ensure that the furniture is assembled IAW manufacturer’s instructions.

5.2.2.5 Contractor shall assist U.S. Government personnel with movement and storage of furniture and appliances in and around FMO warehouse.

a. Standard: Contractor shall move and store furniture and appliances IAW normal commercial practices.

b. AQL: 90%

5.2.3 Workload data

5.2.3.1 The Contractor shall create and provide a workload data report in MS Excel format and shall furnish the workload data monthly, no later than the fifth workday, to the COR in hard copy and electronic format. At a minimum, the data shall contain the following information:

1. Total number of Appointments:

a. Pickups

b. Deliveries

2. Total amount of Cubic Meters:

a. by Location

b. by Distance

3. Total number of Appliances:

a. Installed

b. Uninstalled

4. Total number of Warehouse worker and Forklift operator Services Hours:

a. at each Area

5.2.4 Service Contract Reporting

5.2.4.1 System for Award Management (SAM) Service Contract Report (SCR): The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Local Drayage via a secure data collection site. The Contractor is required to completely fill in all required data fields through the following web address: www.SAM.gov. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking “View Assistance for SAM.gov” which is located at the top of the SAM.gov website. From there, you can the select “Contact Our Service Desk” which will allow you to contact SAM.gov directly. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SAM SCR requirement.

Steps for Submitting a Service Contract Report (SCR)

1. Go to www.sam.gov and log in.

2. Select Entity Registrations and then select Service Contract Reporting.

3. SAM displays your entities which have service contracts and meet the reporting criteria. Select View by entity to see the service contracts for each entity.

4. Next, select Add for the service contract against which you want to create a Service Contract Report.

Each service contract, which meets the FAR Subpart 4.1703 reporting thresholds, is displayed.

5. You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information:

Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous

Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor FTEs.

6. Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract Information button.

7. When you are ready to submit the report, select Submit. This saves your report and returns you to the Select Service Contract page where you can create other SCRs or edit an existing SCR.

Steps for Editing a Submitted Report

1. Follow steps 1-4 above. Any previously submitted SCR will have a View/Edit button instead of an Add button.

2. Select View/Edit. You will be able to view the current SCR, edit available fields, and resubmit the record. You can also delete previously entered information altogether.

STD: All information provided by the Contractor shall be accurate, complete, and not exceed suspense dates noted in corresponding paragraph above.

AQL: 100% Compliant

PART 6

APPLICABLE PUBLICATIONS

6 Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

Installation Access Control (AE Reg 190-16) The Army Physical Security Program (AR 190-13) Contractor Identification (AE Reg 27-715) U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1) Information Assurance Workforce Improvement Program (DoD 8570-M) Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01) Information Assurance (AR 25-2) Electromagnetic Compatibility Directive (2004/108/EC) Policies and Procedures for Property Accountability (AR 735-5)

AE PAM 750-15

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List Technical Exhibit A – Performance Requirements Summary Technical Exhibit B – Deliverables Schedule Attachment 1 – Estimated Workload Data Germany Attachment 2 – Historical Workload Data 2019 Attachment 3 – (If applicable) Government Property (GP) (The Requiring Activity shall consult with the Property Administrator when providing GP.)

Attachment 4 - Ansbach – Warehouse Worker Weekly Tracker Attachment 5 – Baumholder – Warehouse Worker Weekly Tracker Attachment 6 – Garmisch – Warehouse Worker Weekly Tracker Attachment 7 – Grafenwoehr – Warehouse Worker Weekly Tracker Attachment 8 – Kaiserslautern – Warehouse Worker Weekly Tracker Attachment 9 – Sembach – Warehouse Worker Weekly Tracker Attachment 10 – Stuttgart – Warehouse Worker Weekly Tracker Attachment 11 – Wiesbaden – Warehouse Worker Weekly Tracker Attachment 12 – Addresses and Radiuses FMOs Attachment 13 – CubicMeterListing 2016 Attachment 14 – Customer Service Questionnaire Attachment 15 – Daily Job Order Form Attachment 16 – Missed Delivery Notification

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PERFORMANCE

OBJECTIVE

STANDARD PERFORMANCE

THRESHOLD

ACCEPTABLE

QUALITY LEVELS

(AQLs)

METHOD OF

SURVEILLANCE

1) PWS Part 5 Specific Tasks The Contractor shall deliver and pickup Government furnished furniture and household appliances in support of the Furnishings Management Office (FMO) 5.3.1.1

100% delivered on time

100% Percent Total PRS Compliant Rate.

100% Inspection of COR; PRS Inspection Checklist.

2) PWS Part 5 Specific Tasks The Contractor shall install/assemble and disassemble/uninstall furniture and appliances at delivery location 5.3.1.2.

100% delivered on time

100% Percent Total PRS Compliant Rate

100% Inspection of COR; PRS Inspection Checklist.

3) PWS Part 5 Specific Tasks The Contractor shall assist U.S.

Government personnel with loading and unloading of furniture and appliances from trucks at FMO warehouses 5.4.1.1.

100% delivered on time

100% Percent Total PRS Compliant Rate

100% Inspection of COR; PRS Inspection Checklist.

4) PWS Part 5 Specific Tasks The Contractor shall assist U.S.

Government personnel with cleaning, polishing, and repairing furniture 5.4.1.2.

100% delivered on time

100% Percent Total PRS Compliant Rate

100% Inspection of COR; PRS Inspection Checklist.

5) PWS Part 5 Specific Tasks The Contractor shall assist U.S.

Government personnel with cleaning household appliances 5.4.1.3.

100% delivered on time

100% Percent Total PRS Compliant Rate

100% Inspection of COR; PRS Inspection Checklist.

6) PWS Part 5 Specific Tasks The Contractor shall assist U.S.

Government personnel with assembly of new furniture 5.4.1.4.

100% delivered on time

100% Percent Total PRS Compliant Rate

100% Inspection of COR; PRS Inspection Checklist.

7) PWS Part 5 Specific Tasks The Contractor shall assist U.S.

Government personnel with movement and storage of furniture and appliances in and around FMO warehouse 5.4.1.5.

100% delivered on time

100% Percent Total PRS Compliant Rate

100% Inspection of COR; PRS Inspection Checklist.

8) PWS Part 5 Specific Tasks The Contractor shall furnish the workload data monthly to the COR and the Program…