PWS Draft.pdf

Performance Work Statement 17 APRIL 2023

US Naval Community College Merchandising Platform / Online Storefront

1. MISSION:

The US Naval Community College (USNCC) works with active duty enlisted Sailors, Marines, and Coast Guardsmen to apply credits earned from military training and prior education toward a naval-relevant associate degree and/or professional certificates. The USNCC envisions offering approximately 15 different associate degree pathways relevant to our Sailors, Marines, and Coast Guardsmen – regardless of their rating or Military Occupational Specialty (MOS) – covering both technical fields (e.g. nuclear engineering technology, cybersecurity) and non-technical fields (e.g.

organizational leadership, military studies).

2. SCOPE:

In support of this mission for general procurement as well as during outreach events, the US Naval Community College (USNCC) would like to be able to present our institution on branded materials.

As such, USNCC requires a merchandising platform/online storefront that will afford students, faculty, and the general public the ability to procure USNCC branded merchandise. Additionally, the merchandising platform / online storefront shall be responsible to distribute procured merchandise to the end user. Branded merchandise shall be categorized in two (2) categories; on-demand and stock inventory. Additionally, the merchandising platform / online storefront shall have the ability to perform inventory management functions on the aforementioned categories.

3. SUMMARY OF REQUIREMENTS:

At a minimum, the Merchandising Platform / Online Storefront shall meet the following requirements:

3.1 Merchandise shall include, but not limited to; pencils, pens, stickers, hot/cold tumblers, water bottles, lanyards, mouse pads, Velcro logo patches, debossed notebooks with polyurethane cover, memo pads.

A variety of apparel, such as baseball caps, athletic t-shirts, short sleeve polo type shirts, long sleeve polo type shirts, button down shirts, quarter zip pullovers, and fleece jackets. All apparel shall be available in varying colors and sizes with the USNCC logo embroidered on each applicable item.

The USNCC logo will be provided as GFI.

3.1.1 All apparel merchandise shall be of superior quality. Apparel shall be free of holes, rips, or tears.

3.1.2 Merchandise shall be available for ordering at all times. In the event of a backorder item, vendor shall provide an anticipated restock timeframe and shipping update notification.

3.2 The merchandising platform / online storefront shall allow for inventory tracking. Such tracking shall include items that are in stock, ready to ship; as well as items that are considered On-Demand items.

On-Demand items are made to order, as such, no inventory will be on hand for these items.

Additionally, the platform shall allow for merchandise trend analysis to determine the quantities and merchandise ordered.

3.2.1 The merchandising platform / online storefront shall allow for merchandise trend analysis to determine the quantities and merchandise ordered. The merchandising platform shall allow for order history tracking as well.

3.3 The merchandising platform / online storefront vendor shall provide an account manager for USNCC.

The account manager shall meet with the COR (or designee) on an as needed basis to provide account updates, and any additional pertinent information regarding inventory or inventory management.

3.4 The merchandising platform / online storefront vendor shall provide a monthly itemized invoice for payment of the merchandising platform / online storefront maintenance. All other payments for merchandise procured by end users are the sole responsible of the ordering party.

3.4.1 USNCC will order promotional items in bulk directly from the vendor for our outreach events.

USNCC invoices shall be submitted directly to USNCC personnel at a frequency of one (1) invoice per month, when applicable.

4. DATA RIGHTS, DATA PROTECTION, CYBER INCIDENT REPORTING, AND CLOUD

COMPUTING:

4.1 Data Rights. The Government shall have those rights in technical data and software that applicable statute and regulation require the Government to receive. No deliverable technical data or non-commercial software data shall be delivered to the USNCC with less than unlimited rights unless all DFARS requisites for marking of restrictive legends have been met. Contractor personnel shall not release any data or information developed and/or obtained under performance of this TO, unless authorized by Government personnel or upon written approval of the Contracting Officer in accordance with DFARS 252.204-7000 Disclosure of Information.

4.2 Data Protection. The Contractor shall safeguard covered defense information, including USNCC student data (PII), as per DFARS 252.204-7012 Safeguarding Covered Information and Cyber Incident Reporting as well as safeguard USNCC student data (PII) consistent with the rules of the Federal Education Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99).

4.3 Cyber Incident Reporting. Any cyber incidents that occur must be reported as per specified in DFARS 252.204-7012. The Contractor shall report any cyber incidents that occur within six (6) hours of incident to the COR.

4.4 The Contractor shall represent whether cloud computing will be used in the performance of the TO (DFARS 252.239-7009 Representation of Use of Cloud Computing).

5. DELIVERABLES:

The vendor shall provide the US Naval Community College (USNCC) a merchandising platform that will afford students and faculty the ability to procure USNCC branded merchandise, and assist with distribution of procured merchandise.

The table below identifies the required deliverables under this contract.

Reporting Deliverables Frequency

1. Account update with COR As needed

2. List of items backordered As needed (Demand of orders)

3. Invoice submission As required

4. Cyber Incident Report Report any cyber incidents that occur within six (6) hours of identified incident to the COR

The vendor shall meet the needs identified in the Summary of Requirements above.

6. PERIOD OF PERFORMANCE

This contract contains provisions for (1) base period of 12 months, with three (3) 12-months option periods:

Base Period: 30 SEPT 2023 – 29 SEPT 2024 1st Option Period: 30 SEPT 2023 – 29 SEPT 2024 2nd Option Period: 30 SEPT 2023 – 29 SEPT 2024 3rd Option Period: 30 SEPT 2023 – 29 SEPT 2024

7. PLACE OF PERFORMANCE

All work will be conducted at the vendor facilities, and ultimately shipped to the end user after completion of online order.

8. AWARD TYPE

The government intends to issue a Requirements Contract.

9. QUALITY ASSURANCE SURVEILLANCE PLAN

Deliverables Performance

Standard Acceptable

Quality Level Monitoring Method

Incentive / Disincentive

Technical Support

Provided by experienced personnel in accordance with industry standards

Work performed as required with no technical issues

Account manager review and approval of deliverable

Positive/Negative Performance Evaluation

Merchandise Availability

USNCC branded Merchandise shall be available to USNCC Faculty and partners, as well as USNCC students.

Merchandise shall be available for ordering at all times. In the event of a backorder item, vendor shall provide an anticipated restock and shipping notification.

End User and Faculty feedback, as well as monitoring by the COR (or designee)

Positive/Negative Performance Evaluation

Merchandise Quality

Merchandise ordered shall be new, not used.

Merchandise shall be free of breakage and or holes/tears, respectively.

Customer feedback, as well as customer complaints received by the COR (or designee)

Positive/Negative Performance Evaluation