PWS (Draft).pdf

Performance Work Statement (PWS)

Base Operations

Preventive Maintenance and Repair of the Special Purpose Vehicle at the Schofield Barracks Deep Well Water Plant, Island of

Oahu, Hawaii

03 March 2022

DRAFT COPY

Table of Contents

INTRODUCTION

Background

Objectives

Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

2.0 REQUIREMENTS

2.1 Description of Services

2.1.1 Non-Personal Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and management

2.1.8 COR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.2.2 General Fund Enterprise Business System (GFEBS)

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support

2.6.1 Project Support

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

3.2 Transition

3.3 Contractor Manpower Reporting Application (CMRA)

3.3.1 Reporting Labor Hours

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

4.1 Quality Assurance

4.2 Quality Control Plan (QCP)

5.0 COMMON LEVELS OF SERVICE (CLS)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS.

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives, Publications

7.3 Technical Exhibit (TE)

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.3 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

8.0 Specific Tasks

Introduction. This is a non-personal services contract to provide Preventive Maintenance and Repair to the Special Purpose Vehicle (SPV) at the Schofield Barracks (SB) Deep Well Water Plant. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

The Contractor shall provide all labor, personnel, equipment, supplies, facilities, transportation, tools, materials, parts, supervision, management and other items and non-personal services necessary as defined in this PWS. The Contractor shall perform work in accordance with Tower Elevator Systems, Inc., Operation and Maintenance Manual Guide (See Technical Exhibit (TE) #1). The Contractor shall also be capable of diagnosing and producing engineering solutions in accordance with ASME A17.1 Elevator Safety Code to keep the SPV in operational service.

Background. The Government intends to use this contract for the preventive maintenance and repair of the SPV. This SPV is very critical to the operations and maintenance in providing the transportation into and out of the SB Deep Well Water Plant Tunnel. The tunnel is 1,300 feet in length and normally takes forty-five minutes to one-hour to walk up and down to access the electrical and mechanical equipment at the bottom of the tunnel. If equipment, parts and/or tools are needed, additional physical exertion is required that could affect personnel safety. By using the SPV, the time to descend and ascend to the deep well decreases significantly to approximately 12-15 minutes each way. This is a critical contract requirement because there is no other means of transportation into and out of the deep well tunnel for Government personnel, contractors, materials, supplies and heavy equipment resulting in safety, security and health issues that will affect the performance of the equipment to pump clean water to the surface. The SB Deep Well Water Plant is located at 1480 Higgins Road, Bldg. 1580, (East Range), Schofield Barracks, on the Island of Oahu, Hawaii.

Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives.

The Contractor shall provide information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill the preventive maintenance and repair to the Special Purpose Vehicle at the Schofield Barracks Deep Well Water Plant and their component needs, emphasizing innovation and commercial best practices.

Climatic Conditions. NA

1.4 Facility Access. NA

1.5 Traffic Flow. NA

1.6 Drainage. NA

1.7 Restoration of Landscape Damage. NA

1.8 Dust Suppression. NA

2.0 Requirements.

2.1 Description of Services. See Section 5.0 for the specific CLS or Functional Area

(FA).

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). See contract schedule for POP dates.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) 1, Tower Elevator Systems, Inc., Operation and Maintenance Manual Guide and PWS Paragraph 8.1.1.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700 – 1600 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours. However if unforeseen circumstances occur, the Contractor shall inform the Contracting Officer’s Representative (COR) who in turn will inform the Contracting Officer (KO) to request authorization to continue to work past the hours of operation or on the weekends.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day

Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth National Independence Day

2.1.4.1 The Contractor shall provide personnel support within two (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work unless a true emergency deemed by DPW OMD Utilities Branch Chief or DPW Management Office.

2.1.4.2 Installation Closures. NA

2.1.4.3 Inclement Weather Delay. NA

2.1.5 Travel/Temporary Duty. NA

2.1.6 Emergency Services. The SB Deep Well Water Plant Supervisor will contact the COR with the emergency situation. The COR in turn will contact the KO. The KO will determine and authorize the approval. The KO will contact the Contractor via telephone or by email, giving the authorization. The Contractor shall respond within two (2) hours once notification has been granted. All necessary paperwork will follow.

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and management. NA

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Post Award Conference will be held once the contract has been awarded either in person or via MS Teams or other media devices.

2.1.7.2 RESERVED

2.1.7.3 RESERVED

2.1.7.3.1 Contracting Officer (KO). Will be assigned by the 413th Contracting Support Brigade/Regional Contracting Office.

2.1.7.3.2 Contracting Officer’s Representative (COR). DPW, Business Operations Division, Service Contracts Branch will assign the COR for this requirement.

2.1.7.3.2.1 COR Authority. NA

2.1.7.3.3. RESERVED

2.1.8 COR Functions. NA

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 The Contracting Officer Representative Tracking (CORT) Tool. NA

2.1.10 Subcontract Management. NA

2.1.11 Contractor Employees. NA

2.1.11.1 Key Personnel. NA

2.1.11.1.1 RESERVED

2.1.11.1.2 RESERVED

2.1.11.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language. The Contractor shall ensure employees are capable of obtaining installation access.

2.1.11.1.4 Qualification Standards. NA

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. The Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.1.8 Organizational Conflict of Interest (OCI). NA

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR and KO corrective action plans, timely identification of issues, and effective management of subcontractors within

(10) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management. NA

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). NA

2.2.2.1 GFEBS Certification. NA

2.2.2.2 Preventive Maintenance Orders (PMO). NA

2.2.2.3 Operations Work Orders (OWO). NA

2.2.2.4 GFEBS Support. All Demand Maintenance Orders (DMO). NA

2.2.2.4.1 Database Tasks/Requirements. NA

2.3 As-Builts and Geospatial Information System (GIS). NA

2.3.1 Maintain As-Builts. NA

2.3.1.1 Support. NA

2.3.1.2 Training. NA

2.3.2 Real Property Records Updates. NA

2.3.3 GIS. NA

2.3.4 GIS Support Services. NA

2.3.5 GIS Files. NA

2.3.6 Other Documents. NA

2.4 Historic Property or Archaeological Site. NA

2.4.1 Repair and Replacement. NA

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation within five (5) working days of contract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located at the Leilehua Golf Course. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.4.1 ACCESS TO ARMY INSTALLATIONS – PERSONNEL AND VEHICLES.

The Government recognizes the important roles companies like you play in our day-to-day operations. That is why USAG-Hawaii is enhancing the current access control solution called the Automated Installation Entry (AIE) Program. This program supports the security requirements while offering a streamlined access procedure for vendors, contractors, sub-contractors, suppliers and service providers. This program is available to new and existing personnel who require access to USAG-Hawaii and are not authorized to receive a Department of Defense CAC and desire a streamlined entry into the installation. Sponsorship and participation at each USAG-Hawaii location (e.g., Schofield Barracks, Wheeler Army Airfield, Fort Shafter, Tripler Army Medical Center, Pililaau Army Recreation Center and Pohakuloa Training Area) is required.

AIE Credential holders may access the installation through any of the USAG-Hawaii Gates that size allows and will only be subject to random inspections.

Companies that choose not to participate in the AIE Program will have limited access through the Schofield Barracks Lyman Gate, Fort Shafter’s Buckner Gate and Tripler Army Medical Center Main Gate. All employees will be required to go through the inspection area and will be subject to the standard access control procedures, security screenings, and/or vehicle inspections.

Key Dates*

Effective 26 December 2021, RAPIDGate badges will no longer be authorized for long term access.

Effective 26 December 2021, the only long-term Contractor credential available for access is the AIE Credential. The only other valid pass available for access is a seven

(7) day pass.

*Access control changes can occur at any time due to security requirements

Companies that service USAG-Hawaii facilities may initiate enrollment in the AIE Program by contacting the Contracting Officer’s Representative (COR).

If you have questions regarding the AIE Program at USAG-Hawaii, please contact Security Branch Operations, at 808-656-0232.

AIE Program Enrollment Process for Background Check and Process to obtain AIE Badge

Enroll your company by contacting the COR who will be the Sponsor. The COR will provide the excel spreadsheet for the list of contractor employee information. The following information is required from the contractor: last name, first name, date of birth, status, social security number, company name, and contract number. The COR will complete the Sponsor information and provide the list to the Directorate of Emergency Services (DES) Access Control Division. The DES will conduct the background check to vet personnel prior to arrival to pick up their AIE Badge, and will ensure a more efficient process while saving time.

The AIE Program performs background screening and credentialing.

DES will contact the COR (Sponsor) once the background checks have been validated to schedule a time for the contractor employees to go to one of the registration locations and complete the process to obtain the AIE Badge.

Contractor employees should bring an acceptable form of identification (see List A and List B) to the appointment. Upon arrival, a photo will be taken to complete the process.

Employees will be issued their AIE Badge, which they will use for access to the installation.

Forms of Acceptable Identification for picking up your credential:

List A - One (1) needed U.S. Passport (unexpired) Permanent Resident Card or Alien Registration Receipt Card (Form I-551) Unexpired foreign passport, with I-551 stamp or attached Form I-94 indicating unexpired employment authorization Unexpired Employment Authorization Document that contains a photograph (Form I- 766, I-688, I688A, I-688B)

List B – Two (2) needed Driver’s license or ID card issued by a state ID Card issued by federal, state or local government agencies or entities School ID card with a photograph Voter’s registration card U.S. Military card or draft record Military Dependent’s ID card U.S. Coast Guard Merchant Mariner Card Native American tribal document Driver’s license issued by a Canadian government authority U.S. Social Security card issued by the Social Security Administration Certification of Birth Abroad issued by the Department of State (Form FS-545 or Form DS-1350) Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal U.S. Citizen ID Card (Form I-197) ID Card for use of Resident Citizen in the United States (Form I-179)

Unexpired employment authorization document issued by DHS (other than those listed under List A)

2.5.1.5 Physical Security. NA

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.

This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

2.5.2.2 OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within thirty (30) calendar days of their reporting for duty and annually thereafter.

2.5.2.3 AT Level I Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the State of

Hawaii. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR within twenty-four (24) hours prior to employees commencing performance.

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR. The Contractor shall provide upon request from the COR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans. NA

2.5.6.1 General. NA

2.5.6.2 Mobilization Contingency Plan. NA

2.5.6.3 Disaster Contingency Plan. NA

2.5.6.4 Dispute Contingency Plan. NA

2.5.6.5 Plan Updates. NA

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. NA

2.6.1 Project Support. NA

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO). NA

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.1.1 Damage Report. The Contractor shall submit a monthly damage report to the COR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). NA

3.3 Service Contract Reporting (SCR) in the System for Award Management (SAM)

Effective in FY20, the Department of Army will no longer require contractors to report into the ECMRA. Contractors will begin reporting manpower data relating to the performance for service/construction contracts into SAM, consistent with existing service/construction contract reporting requirements under FAR Subpart 4.17. SCR is a business process that has been approved by the Army as a means for collecting information on contracts that provide services to the Department of the Army.

SAM portal to SCR will allow industry to report all manpower data into a single Federal-wide portal, removing duplicative requirements, one for DoD and another for the rest of the Federal Government, which requires the same data elements to be reported for service/construction contracts performed for both DoD and Federal civilian agencies that essentially perform the same function. The outcome will be a process that is less burdensome on both industry and Government while improving data integrity and accuracy.

The reporting period for contractors in SAM generally is open from mid-October to mid- December for reporting against the prior government fiscal year. SAM will only enable reporting for entities with contracts that meet the SCR thresholds Contractors must have an entity registered in SAM, an individual SAM user account with the Entity Administrator, Entity Registration Representative or Reporter roles for that entity and one or more contracts awarded to that entity, which meet the SCR reporting thresholds.

For further information go to http://sam.gov

Detailed descriptions of Reporting Thresholds are available in the Service Contracting Reporting guidebook located at: https://dodprocurementtoolbox.com/sitepages/service-contract-report-sci

4.0 Performance Requirements Summary (PRS) Matrix

Required Services

Performance Standard

Acceptable Quality Level (AQL)

Incentive (Positive and/or Negative)

#1. Preventive Maintenance.

The Contractor shall complete all PM services within the established time frame and be in compliance with Federal, State, Local Laws, Regulations and Directives to include, but not limited to applicable publications listed in Section __ Related Documents.

The Contractor shall provide preventive maintenance IAW PWS, para

Required to be accomplished 90% of the time.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System. Contractor shall re-perform the service.

#2. Repair Work.

The Contractor shall provide a Routine Assessment for all repairs within the established time frames. Complete repairs as necessary. If parts are needed, repairs will be completed on the next PM visit.

The Contractor shall provide necessary repair work IAW PWS, para

Required to be accomplished 90% of the time.

Non-conforming services will result in Non- Conforming Reports.

Contractor shall re-perform the service.

#3. PM Reports The Contractor shall submit a PM Report once services are rendered.

The Contractor shall provide the PM Report IAW PWS, para

Zero Deviation from performance standard.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative. Issue

CDR

Required Services

Performance Standard

Acceptable Quality Level (AQL)

Incentive (Positive and/or Negative)

#4. Parts.

The Contractor shall maintain parts availability for the SPV.

The Contractor shall have parts on hand IAW PWS, para

Zero Deviation from performance standard.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative

4.1 Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor.

The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work.

The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Common Levels of Service (CLS).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

6.0 Deliverables.

Deliverable Frequency # of Copies Medium/ Format

Distribution

A001 (PWS, para. 4.2) Quality Control Plan

Initial: within 30 days of contract award (or with the Contractor’s proposal if it is used in the evaluation process) Updates: All QCP updates shall be accepted by the

KO

1 Electronic Copy

MS Word KO

A002 (PWS, para.(2.1.10) Subcontract Management Plan (If applicable, otherwise delete)

(Insert information when applicable)

1 Electronic Copy

MS Word KO

A003 (PWS, para. 2.1.11.1) Key Personnel – Provide name of Program Manager

Submit resumes and organization chart (to include contact info) for initial and replacements

1 Electronic Copy

MS Word KO

Deliverable Frequency # of Copies Medium/ Format

Distribution

A004 (PWS, para. 2.3.4.1) Training Completion Certificates

Certificates filed within twenty-four

(24) hours prior to employees commencing performance.

1 Copy of Certificate

Electronic COR

A005 (PWS, para. 2.3.3.1) Safety Plan

Review and Acceptance:

During phase in and within 10 days of commencement of work.

Revisions: five (5) calendar days prior to effective date of change

1 Electronic Copy

Email COR

A006 (PWS, para. 2.3.5.3) Environmental Compliance, All environmental and hazardous material records

Beginning of the next duty day after the Government’s request to view the records

Make records available

Coordinate with

COR

COR

A007 (PWS, para. 3.3.1) Service Contract Reporting (SCR)

Annually NLT October 31, or IAW requirements at cmra.army.mil

Online Entry Via website IAW requirements at cmra.army.mil

COR

A008 (PWS, para. 2.3.1.3) Contractor Vehicles Registration

Within (XX) working days of contract start date, insurance presented upon application of vehicle registration

1 Electronic Copy

By making application

Vehicle Registration Section of the Provost Marshal’s Office and COR

7.0 Related Documents.

7.1 Definitions and Acronyms

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). NA

7.1.1.3 Ashes. NA

7.1.1.4 Bulk Waste. Large items of solid waste such as household appliances, furniture, auto parts, pallets, shelving, piping, stone, concrete rubble, brick, lumber, toys, and other wastes; the size or weight of which, precludes or complicates the handling by normal collection, processing, or disposal methods.

7.1.1.5 Bulky Waste. NA

7.1.1.6 Cannibalize. NA

7.1.1.7 Carpet Care. NA

7.1.1.8 Child, Youth and School Services (CYS). NA

7.1.1.9 Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

7.1.1.10 Collection. NA

7.1.1.11 Collection Frequency. NA

7.1.1.12 Collection Point. NA

7.1.1.13 Commercial Solid Waste. NA

7.1.1.14 Construction and Demolition (C&D) Waste. NA

7.1.1.15 Contract Administrator (CA). NA

7.1.1.16 Contract Discrepancy. A failure of the Contractor to perform IAW contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.

7.1.1.17 Contract Discrepancy Report (CDR). A report used to document other than satisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why performance is other than satisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

7.1.1.18 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

7.1.1.19 Contractor Acquired Property (CAP). NA

7.1.1.20 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

7.1.1.21 Contracting Officer’s Representative (COR). An employee of the U.S.

Government appointed by the KO to help administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

7.1.1.22 Curb Side Pick-Up. NA

7.1.1.23 Debris. Includes, but is not limited to, paper, cans, bottles, cigarette butts, cardboard, plastic, limbs and branches, pine straw and pine cones, leaves, rocks, and other similar items.

7.1.1.24 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

7.1.1.25 Deliverable. Anything that can be delivered; can include non-manufactured things, such as meeting minutes or reports.

7.1.1.26 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.

7.1.1.27 Fertilization. NA

7.1.1.28 Food Waste. N/A

7.1.1.29 Garbage. NA

7.1.1.30 General Fund Enterprise Business System (GFEBS). NA

7.1.1.31 Generation. NA

7.1.1.32 Government-Furnished Property (GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification.

Government-furnished property also includes Contractor-acquired property if the

Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

7.1.1.33 Government Property. All property owned or leased by the Government.

Government property includes both Government-furnished property and Government purchased Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

7.1.1.34 Grass Cutting. NA

7.1.1.35 Hard Surface Floor Care. NA

7.1.1.36 Hazardous Material. Any item or chemical, which is a “health hazard”, or “physical hazard”, as reflected in Federal Standard (FED-STD) 313 Material Safety Data and Disposal Data for Hazardous Materials Furnished to Government Activities, defined in OSHA 29 CFR 1910, and pursuant to FAR 23.301 (Hazardous Materials) Definition. It also includes any other material designated by a Government COR/technical representative as potentially hazardous and requiring safety controls (e.g., pesticides, fertilizers).

7.1.1.37 Installation Design Guide (IDG). NA

7.1.1.38 Institutional Solid Waste. NA

7.1.1.39 Key Personnel. Contractor personnel evaluated in a source selection process and are used in the performance of a contract. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons who are listed in the proposal. The prime Contractor is responsible for performance of all subcontractors.

7.1.1.40 Lavatories. NA

7.1.1.41 Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

a. Items that cannot be found after a reasonable search,

b. Theft,

c. Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition, or

d. Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

7.1.1.42 Lot. NA

7.1.1.43 Lot Size. NA

7.1.1.44 Material. Property that is consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

7.1.1.45 Material Handling Area. NA

7.1.1.46 Non-Combustible Material. Material that doesn’t burn at ordinary temperatures.

7.1.1.47 Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.104, under general contracting authority, and do not require specific statutory authorization.

7.1.1.48 Organic Storage Site. NA

7.1.1.49 Performance Indicator. The characteristic of an output of a work process that can be measured.

7.1.1.50 Performance Requirements Summary (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to ensure contract performance standards are met by the Contractor (other services may also be inspected under the authority of the Inspection of Service Clause).

7.1.1.51 Physical Security. Actions that prevent the loss or damage of Government property.

7.1.1.52 Plant. NA

7.1.1.53 Property. All tangible property, both real and personal.

7.1.1.54 Property Administrator (PA). NA

7.1.1.55 Property Records. NA

7.1.1.56 Provide. To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

7.1.1.57 Pruning. NA

7.1.1.58 Public Traffic Areas. NA

7.1.1.59 Quality Assurance (QA). Verification that services being performed by the Contractor are IAW acceptable standards.

7.1.1.60 Quality Assurance Evaluator (QAE). A Government representative responsible for performing surveillance and inspection of Contractor performance.

7.1.1.61 Quality Assurance Surveillance Plan (QASP). An organized document written by the Government specifying the surveillance methodology used for surveillance of Contractor performance.

7.1.1.62 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

7.1.1.63 Raise. NA.

7.1.1.64 Random Number Table. NA

7.1.1.65 Random Sample. NA

7.1.1.66 NA

7.1.1.67 Real Property. DOD Lands, buildings, structures, utility systems, improvements, and appurtenances, thereto that includes equipment attached to and made part of buildings and structures, but not movable equipment. See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

7.1.1.68 Recycling. NA

7.1.1.69 Recycling Materials. Commodities include corrugated cardboard, wood, and plastic pallets.

7.1.1.70 Recycling Facility. NA

7.1.1.71 Regulated Medical Waste. NA

7.1.1.72 Refuse. All garbage, ashes, debris, trash, rubbish and items intended for disposal that are generated in conjunction with the activities in the areas covered in this contract. Items excluded are explosives, incendiary waste, hazardous waste, and pathological waste resulting from medical and radiological processes.

7.1.1.73 Refuse Collection. NA

7.1.1.74 Refuse/Recycling Storage Containers. NA

7.1.1.75 Residential Solid Waste. NA

7.1.1.76 Sample Size. NA

7.1.1.77 Sampling. NA

7.1.1.78 Scavenging. NA.

7.1.1.79 Sensitive Property. NA

7.1.1.80 Service/Maintain. These words are interchangeable.

7.1.1.81 Shrub. NA

7.1.1.82 Soil. Includes, but is not limited to dust, dirt, stains, grease, smudges, streaks, spots, lint, or odors. Soil can be removed chemically, mechanically, or by a combination of both. Mechanical soil removal is removing soil with a machine such as a vacuum cleaner. Chemical soil removal is removing soil with a liquid that contains cleaning agents such as detergents, surfactants, and emulsifiers. The combination of chemical and mechanical methods such as an automatic floor scrubbing machine, uses the chemical method to breakdown and loosen soil which then the mechanical method picks up and carries the soil away. Which soil removal method is used depends on the cleaning objectives and on size, location, and type of surface to be cleaned and is the prerogative of the Contractor.

7.1.1.83 Solid Waste. Garbage, refuse, sludge, and other waste materials not excluded by Federal regulations. Solid waste is any solid, liquid, semi-solid, or contained gaseous material resulting from institutional, industrial, commercial, mining, agricultural, or community operations and activities. Solid wastes are accumulated, stored, or treated before being discarded. A material is discarded if abandoned and not used, reused, reclaimed, or recycled by being disposed of, burned, or treated. Regulated medical wastes are not included in this category.

7.1.1.84 Solid Waste Management Facility (SWMF). NA

7.1.1.85 Source Separation. NA

7.1.1.86 Spray Buffing. NA

7.1.1.87 Spot Cleaning. NA

7.1.1.88 Standard. A measure of comparison; an acceptability criterion; a benchmark or yardstick against which a service will be measured.

7.1.1.89 Stairwell Cleaning. NA

7.1.1.90 Street Wastes. NA

7.1.1.91 Stripping. NA

7.1.1.92 Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

7.1.1.93 Tonnage. NA

7.1.1.94 Transfer Station. NA

7.1.1.95 Trash Removal. NA

7.1.1.96 Tree. NA

7.1.1.97 Trimming. NA

7.1.1.98 Unit Acquisition Cost. NA

7.1.1.99 Vector. NA

7.1.1.100 Wash. NA

7.1.1.101 Wide Area Work Flow (WAWF). A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows Government vendors to submit and track invoices and receipt or acceptance documents over the web allowing Government personnel to process those invoices in a real-time, paperless environment.

7.1.1.102 Work Day. The number of hours per day the Contractor provides services IAW the contract.

7.1.1.103 Work Week. Monday through Friday, unless specified otherwise.

7.1.1.104 Yard Wastes. NA

7.1.2 Acronyms.

ACC Army Contracting Command ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AMC Army Materiel Command ANSI American National Standards Institute AQL Acceptable Quality Level AR Army Regulation ARC Army Resource Center ATO Anti-Terrorism Officer

CDC Child Development Center CDRL Contract Data Requirements List CFE Contractor Furnished Equipment CFM Contractor Furnished Material CFP Contractor Furnished Property CFR Code of Federal Regulations CLIN Contract Line Item Number COR Contracting Officer’s Representative CPARS Contractor Performance Assessment Reporting System DA Department of the Army DCMA Defense Contract Management Agency DES Directorate of Emergency Services DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense DOL Department of Labor DOT Department of Transportation DPW Directorate of Public Works ECO Environmental Compliance Officer EO Executive Order EPA Environmental Protection Agency FAR Federal Acquisition Regulation FIPS Federal Information Processing Standards FPCON Force Protection Condition GFE Government-Furnished Equipment GFEBS General Fund Enterprise Business System GFM Government-Furnished Material GFP Government-Furnished Property HLO High Level Objective HQDA Headquarters Department of the Army IAW In Accordance With IMCOM Installation Management Command IPM Integrated Pest Management IPMC Integrated Pest Management Coordinator IPMP Integrated Pest Management Plan IT Information Technology KO Contracting Officer N/A Not Applicable NLT Not Later Than OCI Organizational Conflict of Interest OSHA Occupational Safety and Health Administration PAM Pamphlet PM Preventive Maintenance POC Point of Contact PoP Period of Performance PPIRS Past Performance Information Retrieval System PRS Performance Requirements Summary

PUB Publication PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality…