PWS_Draft.docx

PERFORMANCE WORK STATEMENT (PWS)

BULK LAUNDRY SERVICES, BROOKE ARMY MEDICAL CENTER (BAMC)

1. GENERAL REQUIREMENTS.

1.1. Scope of Work. It is expressly agreed and understood that this contract is for non-personal services. The Contractor shall furnish all personnel, equipment, transportation, supplies, and supervision, except as specified herein as Government-furnished, to provide bulk laundry services as specified herein, including pick-up and delivery. This contract includes all functions, tasks, and responsibilities normally inherent in a hospital laundry facility. The Contractor shall establish and maintain a system of records to control and account for work performed. All work under this contract shall be accomplished in accordance with current (a) Joint Commission standards, (b) the Center for Disease Control and Prevention’s Guidelines for Environmental Infection Control in Health-Care Facilities, (c) Occupational Safety and Health Administration standards, and (d) any other applicable federal, state and local regulations and guidelines. Performance shall be in accordance with the scope of this Performance Work Statement (PWS) and other specifications or provisions of the contract. The San Antonio Military Health System (SAMHS) medical treatment facility to be serviced in Brooke Army Medical Center (BAMC), Building 3600, 3551 Roger Brooke Drive, Fort Sam Houston, Texas 78234 the SAMHS area of responsibility.

1.2. Contractor Experience and Personnel.

1.2.1. Contractor Experience.

1.2.1.1. The Contractor shall have experience in providing hospital laundry services. The firm must have gained this experience as a result of being regularly engaged in the business of providing laundry services in health care/patient care environments (e.g. inpatient and outpatient medical treatment facilities). The minimum level of acceptable experience required is 24 months within the previous 36 months from the date initially established for submission of proposals.

1.2.2. Personnel.

1.2.2.1. The Contractor shall provide a point of contact that shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the primary is absent shall be designated in writing to the contracting officer no later than the start of the contract.

1.2.2.2. The point of contact and the alternate shall have full authority to act on behalf of the Contractor on all contract matters relating to the daily operation of this contract.

1.2.2.3. The point of contact and alternate must be able to read, write, speak, and understand English well enough to satisfy all contract performance requirements.

1.2.2.4. The contract point of contact and alternate shall be available during normal duty hours within 60 minutes to meet on the installation with Government personnel designated by the contracting officer to discuss problem areas.

1.2.2.5. Contractor personnel shall present a neat appearance and must be recognizable as an employee of the Contractor. This may be accomplished by wearing distinctive clothing bearing the name of the company, or by wearing appropriate badges or identification tags, which contain the company name.

1.2.3. Security Requirements. Unaccompanied access to BAMC is not authorized without written consent from Government personnel. All personnel entering the medical facility must wear a BAMC Contractor badge which will be provided by the Government.

1.3. Contractor Laundry Facilities.

1.3.1. The laundry facility shall be designed, equipped and ventilated (a) for efficient production of hygienically cleaned textiles and (b) to minimize the potential dissemination of microbial contaminants that are external (e.g., dust and dirt) and internal (e.g., soiled laundry, contaminated lint) to the facility.

1.3.2. Functional separation of clean and soiled laundry areas shall be maintained at all times.

1.3.3. The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in accordance with local, state, and federal regulations.

1.4. Quality Control. The Contractor shall establish and maintain a complete Quality Control program to assure that the requirements of this contract are met as specified.

1.5. Quality Assurance.

1.5.1. The Government will evaluate the Contractor’s completed work to ensure it is accomplished in accordance with the standards required by this contract.

1.5.2. In the event laundering services do not conform to this contract, re-performance of the services shall apply. Any items that do not meet the requirements in the Performance Work Statement shall be re-cleaned, repaired or replaced at no additional costs to the Government. Such items (found by BAMC employees as packages are opened) will be identified to the Contractor’s representative at the next scheduled pick-up after the unsatisfactory condition is discovered. After the items are re-cleaned, the Contractor shall pack these items separately and identify by marking “Attention COR.”

1.5.3. The BAMC Infection Control Nurse, COR and/or ACOR shall conduct a separate inspection (announced or unannounced) of the Contractor’s facility and operations to ensure compliance with CDC and Joint Commission infection control standards.

1.6. Contingency Plans. The Contractor shall maintain a current Contingency Plan submitted with their proposal and notify the Contracting Officer of any proposed modifications. The Contractor shall notify the Contracting Officer of any event that jeopardizes performance under this contract. The plan shall include contingency operations for:

1.6.1. Mobilization. In the event of mobilization, which may require services beyond the Contractor’s capability, the Contractor shall advise the Contracting Officer immediately of the capability and additional volume which the Contractor can obtain from the local civilian community. In the event the Contractor is not able to meet the Government’s requirements, the Government reserves the right to obtain services from military laundry units, other Department of Defense agencies or other commercial sources.

1.6.2. Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor’s facility unsafe, the Contractor shall determine a feasible alternative method of providing services and make recommendations to the Contracting Officer immediately, as directed by the Contracting Officer. The Government reserves the right to obtain services from other sources in the absence of such action.

1.6.3. Labor Disputes. In the event of a labor dispute, the Contractor’s responsibility to provide the service shall not be terminated. The Contractor shall provide the Contracting Officer his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event a labor dispute is threatened, the Contractor shall immediately notify the Contracting Officer. In case of a strike or other labor dispute interferes with timely contract performance, the Contractor shall immediately notify the Contracting Officer and initiate action under the Contingency Plan.

1.7. Performance Evaluation Meetings. The Contractor or designated alternate, Contracting Officer, Contracting Administrator, COR/ACOR, and other appropriate staff shall meet during the performance of this contract as required by any party.

1.8. Transition Period.

1.8.1. General. The new Contractor shall assume complete responsibility for all operations required by this contract as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce who is fully qualified and capable of performing all work required under this contract.

1.8.2. Transition Overlap. The Government reserves the right to conduct site visits in all Contractor operated facilities in conjunction with the solicitation of offers for the follow-on contract. There will be a fourteen (14) day transitional period (unless approved by the Contracting Officer for a longer period) to ensure proper inventory of laundry and collection of carts, which is not separately priced.

1.9. Physical Security. The Contractor shall be responsible for safeguarding any and all Government property either provided for use or being serviced under the provisions of this contract. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.10. Hours of Operation.

1.10.1. Normal Hours. In accordance with paragraph 1.2.2.4., the Contractor shall be available to meet with Government personnel during normal duty hours. Normal duty hours for the purpose of this contract are 7:00 A.M. to 4:00 P.M. Monday through Friday. Pick-up and delivery schedules will be in accordance with Technical Exhibit 2.

1.10.2. Recognized Holidays. The Contractor shall not be required to pick up and deliver laundry on all officially recognized federal holidays. The following is a list of legal federal holidays as referred to elsewhere in the contract and PWS:

New Year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January Presidents’ Day, 3rd Monday in February Memorial Day, last Monday in May Juneteenth, 19 June Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas, December 25th

1.11. Gate Control. Unscheduled gate closures by the Security Police may occur at any time and personnel entering or leaving the installation may experience delays. Privately owned vehicles of Contractor personnel as well as Contractor owned vehicles are subject to search while on federal installations pursuant to current directives. Any violation of installation regulation or of state or federal stature may result in the termination of the privilege to enter one or more military installation.

1.12. Performance Requirements Summary.

A. 100% Inspection: Every time a requirement occurs, it will be inspected.

B. Customer Complaint: A customer complaint is a valid complaint when the MTF’s appropriate personnel (e.g., Patient Advocate), after a thorough investigation, determines that 100% of Medical Standards of Care have not been met.

C. Non-PRS Items: The Government will periodically evaluate all other items in the PWS (i.e. Exercises, Data Submission, etc.).

2. DEFINITIONS. Definitions of special terms and phrases used in this Performance Work Statement (PWS) are as follows:

2.1. Clean. Finished articles are dry and free of visible soil, lint, and objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements. Spots and stains are removed without damaging the fabric. Tape and other adhesives shall be removed prior to or during the laundering process.

2.2. Clean Weight. The total weight of clean laundered items that were not processed through individual counts (e.g., special items as defined below) delivered to and accepted by the Government.

2.3. Contaminated Laundry. All soiled laundry originating from the MTF is categorized as contaminated. In accordance with the "Infection Control" section (Laundry and Laundry subsection) of the Joint Commission Manual, the Contractor is responsible for properly handling contaminated laundry.

2.4. Contingency Plan. Contingency Plan is a document describing actions to be implemented or taken in the event of unforeseen circumstances.

2.5. Contracting Officer. A person with the authority to enter into, administers, and/or terminates contracts and makes related determinations and findings. The only person authorized to make changes in the contract on behalf of the Government.

2.6. Contracting Officer’s Representative and Assistant Contracting Officer’s Representative (COR/ACOR). Contract Officer’s Representative and Assistant Contracting Officer’s Representative (COR/ACOR) are the medical treatment facility personnel responsible for assisting in administration of the Government's quality assurance portion of the contract. These personnel are designated in writing by the Contracting Officer to be responsible for quality assurance, inspection, surveillance documentation and periodic (monthly) acceptance of Contractor's performance. A copy of the appointment letter will be provided to the Contractor. Each task order issued under the basic contract will have a separately appointed COR/ACOR.

2.7. Dry Weight. Dry weight is the weight of cleaned, processed laundry that is dry to the touch.

2.8. Dyed Towels. These are white towels that are sent to the Contractor to be dyed brown.

2.9. Government Quality Assurance. Those actions taken by the Government to assure services meet the requirements of the PWS and to contract clauses relating to quality and performance.

2.10. Maximum Shrinkage Factor. The permissible weight variance between the total weights of soiled laundry picked up on any given day and the total weight of that same laundry when it is cleaned and returned 24 hours later per Technical Exhibit 1. This weight difference shall not exceed 7.0 percent.

2.11. Reserved

2.10. Military Time is on a 24hour clock, e.g.

2.11. Military dates are written as: September 2, 1996 2 Sep 96.

2.12. Mix. This refers to the variety of soiled laundry turned over each day to the Contractor for cleaning. It is essential that the mix of clean laundry returned be comparable to the soiled laundry. (e.g., Sheets, bed pads, blankets, scrubs, bath robes, and towels go out soiled the next day we receive clean sheets, bed pads, blankets, scrubs, bath robes, and towels.)

2.13. Quality Assurance. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement.

2.14. Quality Control. Quality control is action taken by the Contractor, to control the production of goods or services so that they meet the requirements of the PWS.

2.15. Sanitized. Articles made free of dirt, filth, bacteria, and other foreign agents that may or will endanger health or cause infection, illness, or disease.

2.16. Special Items. Special items are any items that must be kept separate from the laundering of other items. These items may include blue-bagged items, morgue covers, items requiring special re-wash, and other miscellaneous items.

2.17. Tails. A condition created when flatwork is not folded even with the corners not meeting each other.

2.18. Unserviceable Articles. Unserviceable articles are hospital items which are not to be considered economically usable by the Government.

3. RESERVED.

4. CONTRACTOR-FURNISHED ITEMS. The Contractor shall provide any and all property or services necessary for full performance of this contract’s requirements, to include (but not limited to) facilities, vehicles, tools, materials, and equipment (such as carts, soaps, detergents, bleaches, starches, sizing, spotting agents, marking tapes, pad covers, and packaging materials).

5. SPECIFIC TASKS.

5.1. Laundry Services. Twenty-four (24) hour turn-around laundry service shall be provided to BAMC. The soiled laundry shall be picked-up, processed, cleaned, dried, packaged and returned the next business day in accordance with Technical Exhibit 2. For example, if the soiled laundry were picked-up Monday 0830, the soiled laundry shall then be processed, cleaned, dried, packaged, and returned by Tuesday 0830.

5.1.1. Legal Holidays. The Contractor shall not be required to pick-up and deliver on all officially recognized federal holidays (see paragraph 1.10.2. above).

5.1.2. All vehicles utilized for this contract shall be properly state-registered and licensed prior to being operated on Government property. The Contractor shall coordinate with the Fort Sam Houston and BAMC Provost Marshall to obtain passes for the Contractor’s employees and vehicles as needed. The COR will assist with this process.

5.1.3. The Contractor shall ensure that all operators of Contractor-owned vehicles possess evidence of insurance and a valid state permit to operate the vehicles under their control.

5.1.4. Soiled and clean articles shall not be transported in the same vehicle. Vehicles shall be cleaned after hauling soiled textiles prior to hauling clean articles.

5.1.5. All Government owned laundry that are lost or missing while in the Contractor’s possession shall be replaced at the Contractor’s expense at the actual cost of replacement, less 10.0% per pound.

5.1.6. All personal or Government property, to include money that is found in the laundry shall be returned to the Government.

5.1.7. Discrepancies. Any discrepancy in weight, 93% return of clean versus soiled laundry shall be annotated at the time of delivery (e.g. for laundry, if 100 pounds of soiled laundry are picked up, then at least 93 pounds of clean laundry shall be returned). Shortages shall be rectified within 24 hours of being identified. Unresolved shortages will be identified in writing to the Contracting Officer for appropriate action.

5.2. Process of Receiving and Returning Laundry.

5.2.1. Laundry shall be received and processed by the Contractor and returned to the Government as follows:

a. Soiled laundry shall be weighed at the medical facility on Government-owned scales (weight capacity: 2,000 pounds). The weight will be recorded on a laundry tracking sheet supplied by the Government prior to the Contractor loading the laundry onto their vehicle. Separate tracking sheets shall be used for soiled laundry per facility. The cart number, soiled cart weight (identified separately), and the total weight shall be entered on the tracking sheet. The Government and Contractor shall verify the weights and countersign the tracking sheet to indicate agreement with those weights at time of pick-up. A copy of each completed laundry tracking sheet shall be furnished to the Contractor and a copy shall be maintained by the Government. Contractor personnel shall be responsible for physically transferring soiled laundry into the Contractor's vehicle.

b. Cleaned and packaged deliveries of laundry that were picked up as soiled from BAMC shall be made to BAMC room L29-13 on the lower floor of the hospital. Clean laundry shall be weighed in a cart and the cart number, cart weight (identified separately) and the total weight shall be entered on the tracking sheet. The Government and Contractor shall verify the weights and countersign the tracking sheet to indicate agreement with those weights at time of delivery. A copy of each completed laundry tracking sheet will be furnished to the Contractor and one maintained by the Government. Contractor personnel shall be responsible for physically transferring clean laundry from the Contractor's vehicle.

c. All disagreements in weight shall be directed to the Contracting Officer for resolution.

d. The Contractor shall provide each month a summary to the Contracting Officer Representative for each facility (BAMC) of all processed soiled and clean laundry weights. Disparities between the weights of the soiled and clean laundry that are beyond the healthcare industry standards or range shall be investigated and corrected. Any disagreements that cannot be resolved shall be directed to the Contracting Officer for resolution.

5.3. Service Response Time. The Contractor’s response times shall be monitored by the Government. The Contractor shall receive, process, and return laundry and/or articles in accordance with the service response times as specified in this contract. Failure to adhere to this requirement will be considered a deficiency in the Contractor’s performance. Service response times shall be computed from the time laundry is received by the Contractor at the government site until the time it is returned to the Government.

5.4. Corrective Action. The Contractor shall take prompt actions to correct any services or products provided to the Government that does not conform to the requirements of this contract.

5.5. Standards of Quality. Periodically, the following guides will be used by the Government to control quality in a finished product. Failure to meet these standards will result in the product being returned for further cleaning.

5.5.1. All soil, spots, and stains shall be removed, unless removal will change the color or damage the fabric.

5.5.2. Each item shall be (a) hygienically clean and dry and (b) free of lint, scorch marks or other damage to the fabric.

5.5.3. White fabrics shall be white and free of yellow or gray tints. Colors shall be bright and clear.

5.5.4. Articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

5.5.5. No trace of wash supplies (e.g., soap, bleach, et al.) shall be left on the fabrics.

5.5.6. Shrinkage shall be no more than what may be termed as “natural” for the fabric in accordance with best commercial practices. The Contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric.

5.5.7. Tumbled work such as laundry, towels, and blankets shall be completely dry and soft.

5.5.8. Items processed on flatwork and ironers (e.g., sheets, pillow cases) shall be machine finished (ironed) so that the surfaces are smooth and without “rough dry” spots, wrinkles, or “tails.” Flatwork shall be free of creases when received by the Government.

5.5.9. Pressing. Presswork shall be accomplished so that items meet best commercial (industry) standards.

5.5.10. Finished Work. The Contractor shall assemble completed work into bundles and wrap the bundles for return to BAMC in accordance with the Technical Exhibit 1.

5.6. Additional Requirements.

5.6.1. The Contractor shall pick up unsorted and contaminated laundry in Government provided laundry bags. All soiled/contaminated laundry shall be cleaned, sanitized, and processed in strict accordance with federal, state and local laws as well as healthcare industry standards. Washing formulas shall be strictly adhered to so as to assure proper cleaning of all articles without damage to the article.

5.6.2. OSHA Blood borne Pathogens Standards. The Contractor shall comply with the OSHA Blood borne Pathogens Standard 29 CFR 1910.1030.

5.6.3. Exposure Control Plan. The Contractor shall develop and maintain an Exposure Control Plan to identify in writing the tasks and procedures in which occupational exposure to blood occurs. The Contractor shall make the plan accessible to their employees and available to OSHA. The Contractor shall make all his personnel aware of this plan no later than the contract commencement date and no later than the first day of work for each new employee.

5.6.4. Unserviceable Articles. All Government owned items identified as unserviceable and/or non-repairable while in the possession of the Contractor shall be returned to BAMC Laundry Section in a separately marked bundle identified as “Unserviceable” after the items have been laundered. These items shall be returned within 48 hours of being identified as unserviceable. If it is determined that these items were caused by the Contractor (e.g., laundry machine, wrong wash formulas, excessive drying, et al.), the Contractor shall replace the items at no additional charge to the Government. Also, the Government will return all unserviceable and/or non-repairable items identified in a separately marked bundle to the Contractor for corrective action or replacement at no additional charge to the Government.

5.6.4.1. Dye: The dye used for unserviceable articles will be provided by the Government at no cost to the Contractor. The Government will determine which unserviceable bath towels are to be dyed. They should be returned within three business days (Monday thru Friday) after being received by Contractor. The dyed towels shall be returned bundled in 10's, shrink wrapped, as indicated in Technical Exhibit 1.

5.7. The Contractor shall maintain all production and other records relative to the performance of work under this contract.

5.8. Packaging and Transporting. Packaging is the means of preparing the finished products for delivery to the hospital. All finished products shall be packaged in such a manner that will prevent contamination or degradation in the cleanliness and quality of the product prior to its use at BAMC.

5.8.1. The laundry shall be (a) sorted by type, size and color, (b) folded and stacked, and (c) wrapped and sealed in clear plastic, unless specified otherwise. All products shall be bundled in accordance with Technical Exhibit 1. The Government reserves the right to add, delete, or change the size of the bundles.

5.8.2. Wrapping materials shall be clear plastic. Plastic wrap shall be of sufficient strength to hold articles without bursting or tearing during normal handling. Each bundle in Technical Exhibit 1 shall be clearly marked by size (i.e., small, medium, large, extra large, etc) and total pieces, if less than bundle size as identified in TE 1, on the clear plastic.

5.8.3. Preservation While in Transit. Articles processed in bundles or bags shall be transported in clean carts. In all instances, the Contractor shall transport and handle finished work so as to prevent wrinkling, damage and contamination.

5.9. Laundry Carts.

5.9.1. Separate carts shall be used for transporting clean and soiled laundry within the Contractor’s laundry facility and during transportation to and from BAMC. Soiled carts may be used to transport clean laundry when these carts are thoroughly cleaned and disinfected inside and out prior to each clean use (i.e., shipping or storage). Additionally, a clean sanitized liner shall be placed at the bottom of the cart and a clean cover placed over the cart.

5.9.2. Contractor shall provide all clean and soiled laundry carts used to transport BAMC laundry. Carts used to transport clean laundry and soiled laundry shall be marked on all four sides with cart weight and cart number by the Contractor prior to the carts use. The Government and Contractor shall periodically inspect the carts to verify that the correct weight has been placed on each cart by the Contractor.

6. APPLICABLE REGULATIONS and MANUALS.

6.1. Regulations and Manuals. Publications applicable to this contract are listed below.

a. Joint Commission (JC) Manual: Hospital Accreditation Standards (Current Edition).

b. The Centers for Disease Control and Prevention’s (CDC) Guidelines for Environmental Infection Control in Health-care Facilities (Current Edition).

c. The Department of Labor, 29 CFR 1910.1030. “Occupational Exposure to Bloodborne Pathogens” (Current Edition).

d. Healthcare Laundry Accreditation Council: Accreditation standards for processing reusable textiles for use in healthcare facilities (draft).

NOTE: Current versions of above publications shall be used until updated.

7. Contractor Manpower Reporting (CMR). The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor will report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor is required to completely fill in all the information in the format using the following web address: System for Award Management (https://www.sam.gov) (“Pending final DFARS ruling, the report discussed may not be required”).

8. RESERVED.

9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). The following QASP applies to the contract and each the task order as a whole. The Government may modify inspection methods in accordance with site specific requirements.

A. 100% Inspection: Every time a requirement occurs, it will be inspected.

B. Customer Complaint: A customer complaint is a valid complaint when the MTF’s appropriate personnel (e.g., Patient Advocate), after a thorough investigation, determines that 100% of Medical Standards of Care have not been met.

C. Non-PRS Items: The Government will periodically evaluate all other items in the PWS (i.e. Exercises, Data Submission, etc.).

STANDARD MEASUREMENT PAST PERFORMANCE ASSESSMENT

99% to 100% Excellent Document Past Performance Assessment report, paying 96% to 98% Very Good particular attention to performance that exceeds the standard.

95% Satisfactory 91% to 94% Marginal 90% or Less Unsatisfactory

10. SECURITY REQUIREMENTS. Work under this contract is UNCLASSIFIED. The Contractor shall comply with all applicable DoD security regulation and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products obtained or generated in the performance of this contract. Contractor employees will be issued by the Government a Common Access Card (CAC) which is required for access to Government computer databases and entrance to the installation. Additionally, all Contractor employees must be issued a special identification card issued by BAMC PMO Badge and ID Office prior to reporting for duty. The Contractor shall be responsible for the control and safe keeping of all Government issued IDs and ensure all badges are returned to the COR upon termination of an employee or the contract end date. The Contractor shall ensure all contractor employees are aware that in the event either of the Government IDs are lost or stolen that they are to advise the PM or alternate immediately upon discovery. The Contractor shall ensure that the COR is notified the same day the employee reports an ID lost or stolen.

10.1. The Government shall conduct criminal background checks on all Contractor employees in accordance with the procedures set forth in Public Law 100-235, DoD Directive 5200.28, DoD Directive 5200.2-R, DoDI 1402.5. and submit to the PM or the Alternate. The Contractor is responsible for ensuring all Contractor employees must complete the SF86, Authorization for Release of Information form and ensure all background check submittals are initiated in accordance with this PWS prior to employees providing services at BAMC facilities. Background checks shall be based on fingerprints of individuals obtained by qualified Government law enforcement or security personnel, inquiry’s conducted through the Federal Bureau of Investigation (FBI) and the State Criminal History Repository check, and a local Installation Record Check., if required. The procedures for completing the required background check are outlined in the Department of Defense Instruction (DoDI) 1402.5. Government will not allow any employees to start work until clearance of criminal background check has been completed.

10.2. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use at the end of each business day. The Contractor shall ensure all government facilities, equipment, and materials shall be secured at the close of each duty day.

10.3. Antiterrorism (AT) / Operations Security (OPSEC) Requirements: For OPSEC to be effective, all Contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs. All personnel must know how to apply and practice OPSEC in the performance of their daily tasks. OPSEC must become a mindset of all Contractor employees and be performed as second nature. To accomplish this level of OPSEC vigilance, OPSEC training programs must be action and job-oriented, enabling the workforce to put into practice the knowledge and tactics, techniques, and procedures (TTPs) they learned in training. Training should maximize the use of lessons learned to illustrate OPSEC objectives and requirements. In order to ensure accomplishment of training, the Government will include OPSEC training as a part of their organization’s annual training guidance. Contractor employees must complete Level I OPSEC and AT Awareness training within 30 calendar days of reporting to duty in according to Army Regulation 530-1 and 525.13. AT Level I awareness training is also available at https://atlevel1.dtic.mil/at.

10.4. iWATCH Training: The Government will brief all Contractor personnel on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to their COR. Contractor employees must complete iWATCH training within 30 calendar days of reporting to duty.

10.5. Reserved

ATTACHMENT 1

Mission Essential Contractor Services

In accordance with Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, dated 6 November 1990, and as listed in OTSG Memorandum, “Application of DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crises to MEDCOM Contracts,” dated 18 November 2009, the following contract services are considered essential to the Government’s continued operation:

1. Emergency Room Staffing

1. Operating Room Staffing

1. In-Patient and Support Staffing

1. Laboratory Support Staffing

1. Hospital Housekeeping

1. Linen/Laundry

1. Nutrition Care

Any current and future task orders that consist, in whole or in part, of these services are considered to be mission essential. This list of services may be modified at any time, and is in effect until rescinded.

TECHNICAL EXHIBIT 1

IDENTIFICATION, STANDARD PACKAGING, AND METHOD OF FINISH FOR

BULK LAUNDRY, SAN ANTONIO MILITARY HEALTH SYSTEM

The following are the routine requirements for packaging of laundry and method of finish for this contract. Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested.

Definitions of abbreviations for methods of finish are as follows:

The items listed in Technical Exhibit 1 will be included in the yearly laundry service. Weights are listed in pounds.

Additional Instructions: Packaged amounts less than the quantities specified will be identified on the bundle.

BULK LAUNDRY

PIECE

# PER

BUNDLE

SPECIAL HANDLING

DYED TOWELS

SPECIAL ITEMS

PIECE

# PER

BUNDLE

SPECIAL HANDLING

Some special items cannot be defined ahead of time, as this definition includes special handling items (such as those requiring re-wash or the occasional personal item). Specific instructions for items not herein defined will be provided at the time such items are given to the Contractor for laundering.

TECHNICAL EXHIBIT 2

PICK UP AND DELIVERY SCHEDULE

BROOKE ARMY MEDICAL CENTER (BAMC)

The following pick-up and delivery chart specifies regular pick-up and delivery points for this contract.

All pick-ups and deliveries shall be accomplished as stated below (military time):

Bldg. 3600 – BAMC