PWS - Draft.doc

Performance Work Statement (PWS) Bio-statistical Consultation and Support William Beaumont Army Medical Center (WBAMC) Fort Bliss TX.

1.0 General

The Contractor shall provide non-personal services of qualified and experienced bio-statistical support at WBAMC which shall contribute to the researchers and investigators activities from initial study design to publication of results. Contractors shall provide bio-statistical consultation and support to all research being conducted through the Department of Clinical Investigation. Performance shall be in accordance with (IAW) the performance work statement (PWS) listed herein.

1.1 Contractor shall provide experienced personnel possessing the following qualifications:

· Ph.D. in Statistics, Biostatistics or Mathematics

· 5-8 years of experience working in clinical research to include experience collaborating with clinical trial teams on the design and analysis of clinical trials and providing strategic input to and innovative solutions for clinical development programs.

· Excellent communication and writing skills including the ability to clearly describe advanced statistical techniques and interpret results.

· Documented experience of the ability to produce statistical documents such as publications or technical reports.

· Experience providing statistical perspectives in regulatory interactions and understanding of clinical / regulatory concepts.

· Knowledge of advanced clinical trial design concepts, such as non-inferiority, adaptive methods, type-I error protection, dynamic randomization, and sample size estimation in complex settings.

· Thorough and up-to-date knowledge of advanced clinical trial statistical methodology, including time-to-event and recurrent event analysis, sequential methods, longitudinal data analysis, techniques for handling missing data, nonparametric methods, Bayesian methods.

· Thorough and up-to-date working knowledge of Statistical Analysis System (SAS).

1.2 Background Information

Requirement for an organization/company/institution able to provide a broad range of bio-statistical consultation and support services to be provided to William Beaumont Army Medical Center (WBAMC) researchers and investigators in support of research activities from initial study design to publication of results. Contractor shall be able to provide bio-statistical consultation and support in the Department of Clinical Investigation. This requirement includes, but is not limited to working with WBAMC Researchers / Investigators from various clinical and research backgrounds including graduate medical, dental, nursing and nursing anesthesia education programs and WBAMC hospital staff to:

1) Decide on appropriate study design, methodology, and statistics for a myriad of different study types, such as basic science, animal, biomedical, behavioral, social, and clinical/efficacy trials. This would include sample size and power calculations, formulation of statistical analysis plans, data analysis, interpretation of results, and data modeling.

2) Assist in research grant application(s) and proposal development.

3) Manuscript preparation. For manuscript preparation, the contractor is responsible for the development and writing of the statistical methods section, for ensuring accuracy of statistical tables and charts, for ensuring accuracy reported in text, and in identifying and correcting flaws in result interpretation. Support is required from initial study design to publication of results.

4) The contractor shall have experience providing bio-statistical consultation and support services with military studies.

2.0 Administrative.

2.1 Contractor Representative. The Contractor shall designate, in writing, a primary point of contact (POC) for contract coordination and implementation not later than five business days after receiving notice of contract award. Changes in the primary point of contact at any time, shall require the Contractor to notify the contracting officer (KO) of the new representative at least five working days prior to the change. This notification shall be in writing and shall state the name and contact information for the new point of contact.

2.2 The KO’s representative (COR) will be the KO’s authorized representative in administering the contract at the military treatment facility (MTF) level. The Contractor’s representative shall be available to discuss any problems that the Contractor’s personnel may be experiencing during the performance of this contract. Problems experienced by the government with the Contractor’s performance will be discussed and resolved. Unresolved problems will be referred to the KO for resolution. The KO is duly appointed with the authority to enter into and administer contracts on behalf of the U.S. government.

2.3 The Contractor and contract personnel shall abide by all MTF standards, rules, and procedures including requirements for any licensure, credentialing and quality assurance requirements. Such regulations include, but are not limited to, general safety, fire prevention, waste disposal, infection control, JC, and patient safety initiatives.

2.4 Media and Other Inquiries. The Contractor shall not respond to any media inquiries. Any inquiries from the media, third parties, or public agencies shall be immediately relayed to the COR, who will relay them to the MTF Public Affairs Officer or, after duty hours, to the Administrative Officer of the Day (AOD). There shall be no interviews, comments, or any other response without the knowledge and approval of the MTF Commander. Other than routine inquiries from external agencies, all other inquiries and complaints shall be brought to the attention of the COR.

2.5 Confidentiality of Information. Unless otherwise specified, all financial, statistical, personnel, and/or technical data which is furnished, produced or otherwise available to the Contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of statistical services under this contract. The Contractor shall not release any of the above information without prior written consent of the KO.

2.6 Contractor shall abide by federal employment statutes and federal ethics regulations in the selection and hiring of Contractor personnel.

2.7 The Contractor or contract personnel shall not use government facilities, supplies, or equipment in private practice or for any purpose other than providing the statistical services required under this contract.

3.0 Requirement

3.1 General Requirements

3.2 Decide on appropriate study design, methodology, and statistics for a myriad of different study types, such as basic science, animal, biomedical, behavioral, social, and clinical/efficacy trials. This would include sample size and power calculations, formulation of statistical analysis plans, data analysis, interpretation of results, and data modeling.

3.3 Assist in research grant application(s) and proposal development.

3.4 Assist in manuscript preparation. For manuscript preparation, the Contractor shall develop and write the statistical methods section, ensure accuracy of statistical tables and charts, ensure accuracy reported in text, and identify and correct flaws in result interpretation. Support is required from initial study design to publication of results.

4.0 SPECIFIC REQUIREMENTS

4.1 Shall work a flexible schedule of 5-25 hours a week depending on program demand and handle 20-25 projects on a continuous basis.

4.2 Shall be located within local area (50-mile radius) to facilitate travel to WBAMC site within 24 hours of notice to provide additional in-person statistical consultation and assistance as needed.

4.3 Shall have expert familiarity with the use of population-based datasets such as the National Cancer Database, Texas Cancer Registry, Nationwide Inpatient Sample, Truven Marketscan Databases, National Surgical Quality Improvement Project, and have thorough and up-to-date working knowledge of the Statistical Analysis System (SAS).

4.4 Shall comply with and fully support Army Regulation 351-3 that requires medical officers appointed to GME programs to complete a research portion of their training by providing bio-statistician services.

4.5 Shall be a regional resource for the statistical support of basic science research, clinical or population based research, and evaluation of interventions designed to address issues of health and health disparities in military medicine in the region of El Paso, TX.

4.6 Conducts sample size estimation and statistical power analysis to determine the minimal sufficient number of subjects required for the study.

4.7 Applies statistical theory, principles, and techniques to a broad range of biomedical disciplines and contributes to the plan and preparation of clinical research protocols.

4.8 Develops and implements statistical methodology and procedures in supporting clinical and laboratory research programs. Communicates and interprets the statistical results to researchers to ensure that data are accurately reported to the scientific professional community.

4.9 Participates as co-investigator and/or co-author of the research project assisted when appropriate.

4.10 Ensures that all statistical consultations are scheduled and conducted in a timely and professional manner. Develops and executes changes to the consultation system to better meet the needs of researchers.

4.11 Provides technical support for WBAMC research teams on the use of the commercial computer software for bio-statistical analysis. Conducts formal instruction for applying these complex statistical "canned" packages.

4.12 Evaluates available computer software for its adequacy and applicability to the WBAMC research effort and recommends those as necessary.

4.13 Serves as a resource to the researchers to access the statistical computer services.

4.14 Serves as statistical advisor to the WBAMC Scientific Review Committee to evaluate and analyze the statistical validity of research protocols presented to the committees for approval.

4.15 Provides recommendations and/or corrective actions to ensure adequate and appropriate statistical procedures are used in the protocols.

4.16 Develops course materials on statistical design and data analysis. Teaches and assists in a series of statistical courses including the use of the computer software to the investigators when requested.

4.17 Contractor shall be available as needed for services in person, by phone and email during hours of 0730-1600 hours for support.

4.18 Contractor personnel shall meet in person on-site at WBAMC with researchers and Department of Clinical Investigation staff as needed depending on investigator/research activity demands.

5.0 Deliverables

5.1 Include, but not limited to, work products, reports, and technical advice provided in response to consultation and service requests from WBAMC. Work shall be technically accurate, complete, and provided in a timely manner. Suspense date will be mutually agreed upon by researcher/investigator/clinical investigation and vendor/contractor statistical personnel). For work/deliverables requested for grant proposals and pre-application submission packages: the deliverable turn-around time shall be a maximum of 10 business days from the date of request. For work/deliverables in support of research projects/activities, manuscript preparation, and other deliverables: the deliverable turn-around time shall be a maximum of 20 business days from the date of request.

5.2 Contractor shall provide requested monthly reports to DCI no later than the 10th of the month.

5.3 Monthly report of, at minimum, list of and copies of work products/services provided to WBAMC and number of hours spent working on each product. Additional information may be required in the report as determined in discussion between WBAMC and the Contractor.

6.0 Security

6.1 Investigation Requirements. The Contractor shall ensure all personnel performing under the contract are required to maintain a minimum of a favorably adjudicated Tier 1 (Tl) formerly known as National Agency Check with written Inquires (NACI) for IT Level III access or Tier 3 formerly known as a National Agency Credit and Law Check (NACLC) for IT-II access. The contractor must coordinate with the Contracting Officer Representative (COR) to initiate the Request for Personnel Security Action prior to performance start date. U.S. Citizenship will be verified by presenting original or certified copy of birth certificate, certificate of citizenship/naturalization issued by Immigration Naturalization Service (INS), or born aboard certificate (Form FS-240 or DS-1350) or a valid U.S. Immigration F01m 1-151 and Alien Registration Card ("Green Card") to the WBAMC Personnel Security Office at the time of in processing for all contract personnel assigned to the contract. In order to maintain the security eligibility any derogatory information, to include law enforcement issues, mental health issues, or alcohol/drug related issues must be reported to the COR and to the WBAMC Personnel Security Office.

6.2 Security Identification Badges. The Contractor and contract personnel shall comply with the local installation and MTF personnel identification and access requirements while on site.

6.3 While on site, each contract personnel shall wear visible security badge identification, provided by the military installation or the MTF, on the front of his/her outer clothing. The badge must show the full name, title and if required by the Military the word “Contractor” in front. The COR shall provide the paperwork to request identification badges.

6.4 The contract personnel shall immediately report any lost or stolen badges to the COR.

6.5 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contract or Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

6.6 Vehicle Registration. The MTFs are located on restricted access military installations. The Contractor/contract personnel shall comply with the local installation requirements for vehicle registration and operation on the military installation.

6.7 All vehicles are subject to search. Contract personnel may encounter long delays for vehicle inspection and identification checks upon entering and exiting the installation. The Government will not reimburse the Contractor for time spent at installation checkpoints. Contract personnel must plan accordingly and report to work at their scheduled duty time, at their appointed place of duty within the MTF.

6.8 Safeguarding Material. The contract personnel shall be responsible for safeguarding all Government property. The Contractor shall safeguard information of a confidential or sensitive nature. All patient related information is considered confidential and sensitive. If working remotely, Contractors are prohibited from reproducing patient information in any way. This includes printing. Neither the Contractor nor any of its contract personnel shall disclose or cause to be disseminated any information concerning the operation of the MTF that could result in or increase the possibility of a breach in security or interrupt the continuity of operations or which breach the requirements of the Federal Privacy Act of 1974. However, the Contractor may be required to provide testimony or disposition in cases of due process action.

6.9 Freedom of Information Act Program (FOIA and Privacy Act). The Contractor shall comply with DOD Regulation 5400.7-R, DoD Freedom of Information Act Program requirements. The Freedom of Information Act sets policy and procedures for the disclosure of records to the public and for marking handling transmitting and safeguarding For Official Use Only materials.

6.10 Reporting Requirements. The Contractor shall comply with DoD 5200.2-R, January 1987, Personnel Security Program and AR 380-67, 9 September 1988, Department of the Army Personnel Security Program Regulation. Contractor shall report to the WBAMC Security Manager any info1mation or circumstances which may pose a threat to DoD or Contract Employees, resources, or DoD information.

6.11 Complaints. Complaints will be validated by the COR and be reported in writing to the KO and to the Contractor for action, if it constitutes a failure to perform, as determined by the Government. Patients may also be a source of legitimate complaints that constitute a failure to perform. The Contractor shall have no more than two substantiated complaints per 12-month period per contract employee. Any patient complaints received on services provided by the contract employee will be taken very seriously at the MTF and as such will be considered a part of the inspection process. The Department/Section Chief will submit documentation to the COR regarding all patient and/or clinical complaints. Receipt of two valid complaints on the contract employee within any twelve-month period may be considered grounds for immediate removal.

6.12 Removal of Contract Employees. The Government reserves the right to require immediate temporary or permanent removal of any individual whose actions raise reasonable suspicion that patient care or services may be compromised in any way or that pose a threat of harm to other Contractor/government personnel or self. The employee may be required to submit to drug/alcohol testing. The government reserves the right to require temporary or permanent removal of any individual who refuses testing. Notification of all removals will be made by the Contracting Officer Representative (COR). Removal of any individual does not relieve the Contractor of any performance requirement.

6.13 If the need for a removal occurs, the COR will contact the Contractor's point of contact and direct the Contractor to remove that individual from the military facility and to not use that individual to perform any healthcare services required under this contract until the issue has been resolved by the KO. The Contractor shall formally meet with the COR to discuss further action in accordance with the MTF Quality Assurance and Inspection (QA&I) Plan and AR 40-68. A review of the basis for removal will be made by the KO within three working days after the COR directed the removal.

6.14 If, after any investigation deemed necessary by the KO and discussions with the Contractor's representative, the KO concludes that the HCP's or CP's impairment requires permanent removal from performance under the contract, the KO will notify the Contractor that permanent removal is required. In the event of disagreements between the Government and the Contractor's representative concerning matters of impaired HCPs or CPs, the decision of the KO will be final. During the period of time between the removal and the final decision of the KO, the Contractor shall provide a backup/replacement HCP or CP in accordance with the terms and conditions of this contract.

7.0 Government Training

7.1 Antiterrorism (AT)/ Operations Security (OPSEC) Requirements: For OPSEC to be effective, all Contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs. All personnel must know how to apply and practice OPSEC in the performance of their daily tasks. OPSEC must become a mindset of all Contractor employees and be performed as second nature. To accomplish this level of OPS EC vigilance, OPS EC training programs must be action and job-oriented, enabling the workforce to put into practice the knowledge and tactics, techniques, and procedures (TTPs) they learned in training. Training should maximize the use of lessons learned to illustrate OPSEC objectives and requirements. In order to ensure accomplishment of training, the Government will include OPSEC training as a part of their organization's annual training guidance. Contractor employees must complete Level I OPSEC and AT Awareness training within 30 calendar days of reporting to duty in according to A1my Regulation 530-1 and 525.13. AT Level I awareness training is also available at https://atlevel1.dtic.rnil/at. OPSEC training may also be required. Certificates of completion shall be provided to the COR within 10 calendar days of completion (i.e., within 40 calendar days of reporting for duty.

7.2 iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

7.3 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

7.4 For information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

7.5 Must comply with DoD cybersecurity requirements and standards.

7.6 Sexual Harassment/Assault Response and Prevention (SHARP).

7.6.1 The contractor shall ensure all personnel receive Sexual Harassment/Assault Response and Prevention (SHARP) training not later than 60 calendar days after the contractor begins performance under this contract. Training can be obtained either online or in person as offered at the installation where services are being provided. If the employee has an AKO account, they can access online the Team Bound Self Study course through Army Learning Management System (ALMS) at http://www.atsc.army.mil/tadlp/delivery/alms.asp

7.6.2 POLICY FOR REPORTING INCIDENTS OF SEXUAL ASSAULT AND SEXUAL HARASSMENT UNDER SEXUAL ASSAULT PREVENTION AND RESPONSE PROGRAM (SHARP).

7.6.3 The contractor shall comply with Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Response Program (SHARP), 12 Nov 2013. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.

8.0 Trusted Associate Sponsorship System (TASS) for Contractors at Army Facilities.

8.1 The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (0MB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

8.2 The Contractor shall ensure Contract Employees or any representative of the Contractor, entering WBAMC and WBAMC surrounding areas of responsibility, Fort Bliss, Texas, abide by all security regulations and/or directives to include being subject to security checks. The Contractor shall comply with agency personal identity verification procedures when the contractor is required to have physical access to a federally-controlled facility or access to a Federal information system.

8.3 The Contractor shall ensure compliance with the provisions set forth below. For purposes of FAR Clause 52.204-9, the Government will designate a Trusted Agent (TA)/COR, and the Contractor shall designate a Program Manager/Alternate, for this contract. The Government reserves the right to amend or

8.4 Every Contractor employee shall provide the following information to the TA for input into the DEERS/RAPIDS System:

Last Name

First Name

Middle Name

Social Security Number

Date of Birth

E-mail Address

8.5 The DEERS/RAPIDS Systems will send a notice to the e-mail address provided IA W the above requirement, in which the Contract Employee's user ID and password are provided. In the event the e- mail message is sent to the Contractor Manager/ Alternate, the Contractor Manager/ Alternate shall notify the Contract Employee of the Contract Employee's user ID and password.

8.6 Contractor employees shall log into the DEERS/RAPIDS System, and submit an application for acceptance into the System, using the user ID and password provided.

8.7 The application will be accepted, returned, or rejected by the TA. Notice as to whether the application has been accepted, returned or rejected will be provided to the individual's e-mail address provided within 48 hours after submission. If the application is returned or rejected, the Contract Employee shall contact the TA and comply with the TA's guidance to attempt to correct and resolve the issues.

8.8 Upon approval of the application, the Contract Employees shall receive an e-mail sent to the address provided stating the Common Access Card (CAC) application was approved and to proceed to the Verifying Office (VO) with two forms of IDs to obtain a CAC. For CAC issuance, the h1dividual must present with two forms of ID, one must be a picture ID. The e-mail will contain a URL to download the form. Acceptable forms of ID to include: Driver's License, Military ID, Contractor Company ID with picture and expiration date, charge card with picture imprinted, and passport.

8.9 Revalidation Requirements. The TA is required to revalidate all Contract Employees, in the DEERS/RAPIDS System, every 6 months. In the event revalidation is denied, the CAC credentials shall be revoked and the CAC will not be useable to login.

8.10 Out-processing Requirements. When a Contract Employee's performance under this contract ceases, the Contractor Program Manager/Alternate shall provide written notice to the TA and designated COR. The TA will remove the Contract Employee from the DEERS/RAPIDS System. The Contractor shall ensure the Contract Employee's CAC is turned in to the Government IA W the out-processing procedures and further guidance from the COR.

8.11 The Contractor is responsible for absences of Contract Employees due to expired identification and access documents. Such absences shall not relieve the Contractor of its obligation to perform the support services required under this contract.

8.12 The Contractor shall return all Government issued equipment, badge(s), employee identification cards, common access card and keys to the designated office that issued the items. The Contractor shall reimburse the Government for items issued to contract personnel and not returned at the time of their out-processing.

9.0 Hours of Operation.

9.1 Department of Clinical Investigation operation hours are 0730 – 1600 hours Monday-Friday, excluding legal federal holidays.

9.2 Holidays. The following is a list of legal federal holidays. Any of the federal holidays falling on a Saturday will be observed on the preceding Friday, holidays falling on a Sunday will be observed on the following Monday.

New Year’s Day, January 1st

Martin Luther King’s Birthday, 3rd Monday in January

President’s Day, 3rd Monday in February

Memorial Day, Last Monday in May

Juneteenth, June 19th

Independence Day, July 4th

Labor Day, 1st Monday in September

Columbus Day, 2nd Monday in October

Veteran’s Day, November 11th

Thanksgiving Day, 4th Thursday in November

Christmas Day, December 25th

9.3 Compensatory Time. Not authorized for this requirement.

9.4 Overtime Hours. Not authorized for this requirement.

9.5 Each Contract Employee shall submit the hours they worked using the designated time keeping system agreed upon by the Government and the Contractor. Hours worked will be validated by the Contractor or designated representative. The Contractor will affix a copy of the validated time sheet to the billing invoice submitted via the Wide Area Work Flow (WAWF) transmittal system as verification of services rendered.

9.6 The Government reserves the right to verify the hours worked using a time clock as appropriate and sign in sheets. These attendance sheets are for the sole use of government officials to ensure compliance with FTE hours. In addition, under no circumstances will Government employees sign or verify the Contractor's time sheets for the Contractor Service Provider.

10. Government-Furnished Property and Equipment

10.1 Facilities: The Government will provide the necessary workspace for the Contractor staff to provide the support outlined in the SOW to include desk space, telephones, and other items necessary to maintain an office environment. Items of clothing, personal effects, or equipment may not be able to be secured at all locations. The government will not incur any liability for theft, damage to, or loss of such personal items.

10.2 Utilities: None other than those provided within the normal hospital environment (e.g., lights, heating/air conditioning, etc.).

10.3 Equipment: The Government will provide, and/or the Contractor will have access to, i.e., computers, software, scanners, fax machines, copiers, printers, and other equipment necessary to complete their duties and responsibilities.

10.4 Materials: The Government will provide all applicable regulation, policies, OPORDs, FRAGOs, SOPs, etc. necessary for the Contractor to complete the duties/responsibilities.

10.5 Emergency Contract Healthcare. The MTF will provide Emergency healthcare for injuries occurring while on duty. The Contractor shall reimburse the Government for such services.

11.Quality Assurance Surveillance Plan (QASP) Inspection. The inspection and acceptance point for all services rendered under this contract will be the COR. The performance by the contract personnel, the quality of services rendered, and any documentation or written material in support of same, shall be subject to continuous inspection, surveillance and review for acceptance by the KO or COR. Any services rendered by the contract personnel to patients or interaction with military/civilian personnel deemed unprofessional, threatening, or dangerous by the KO will be grounds for immediate termination for default or cause. Quality Assurance procedures established by the MTF shall be used for continuous monitoring. Other performance evaluation factors will be monitored that are not quantified by numerical measurements which include: Contractor providing personnel not meeting the minimum qualification standards; inappropriate prescriptions; patient customer service comments; Contractor relationship with hospital staff/Government contracting personnel; compliance with hospital healthcare policies and procedures.

Comply with Specific Tasks.

Below 99% may result in letter of concern or cure notice being process

Random Sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples or a stratified (i.e., selected component) of samples of contractor performance to determine if acceptable.

100 Percent Inspection: Appropriate for tasks that occur infrequently or are stringent requirements. Inspect and evaluate performance each time task is performed.

Periodic Inspection: Evaluation of samples selected on other than 100% or random basis (i.e., monthly, quarterly, semi-annually).

Government Management Oversight: Method of surveillance that captures performance data from status reports.

User Feedback: Method of surveillance that obtains information from written or telephonic complaints from individuals.)

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

(End of PWS)