PWS_DRAFT_041125.docx

BRIGHTSPEED

FY25 Combined Selective Routing and ALI Services Performance Work Statement Directorate of Emergency Services, AMIM-BIL

Part 1 General Information

1. GENERAL: This is a non-personnel services contract to provide combined ANI (Automatic Number Information), ALI (Automatic Location Information) and Selective Routing for all commercial landline and cellular 9-1-1 calls originating from Fort Bragg and outlying areas including but not limited to Pope Army Airfield (PAAF), Simmons Army Airfield (SAAF), Linden Oaks and Camp Mackall. The Contractor will provide the same services to the Fort Bragg Alternate Dispatch Center. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Selective Routing and ANI/ALI services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Currently, Brightspeed provides Combined Selective Routing and ALI services under contract W9124723P0003 for the Integrated Incident management Center (Ft Bragg), the Installation’s Primary Public Safety Answering Point (PSAP), the Fort Bragg I2MC and the Alternate PSAP, the Fort Bragg Alternate Site located at PAAF. The Fort Bragg Alternate Center requires Selective Routing Services in the event the Primary site becomes unusable.

1.3 Objectives:

1.3.1 Ensure all commercial E911 calls for service from landline, wireless and VOIP (Voice Over Internet Protocol) telephones on Fort Bragg and outlying areas, including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall are routed to the Primary Fort Bragg I2MC and are accompanied by location information that identifies the location of the caller. Landline and VOIP calls for service must provide the caller’s location to the building and wireless calls IAW FCC requirements.

1.3.2 Upon notification within a timeframe agreed upon by the Contractor and Government after initial notification, ensure all commercial E911 calls for service from landline, wireless and VOIP telephones on Fort Bragg and outlying areas, including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall are routed to the Fort Bragg Alternate Center and are accompanied by location information that identifies the location of the caller. Landline and VOIP calls for service must provide the caller’s location to the building and wireless calls IAW FCC requirements.

1.4 Scope: Combined ANI (Automatic Number Information), ALI (Automatic Location Information) and Selective Routing for all commercial landline and cellular 9-1-1 calls originating from Fort Bragg and outlying areas including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall. The Contractor will provide the same services to Fort Bragg Alternate Dispatch Center as required. Additionally, this Contract will provide five additional analog lines for the I2MC and five lines for the Alternate Site.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of six months and three (3) 12-month option years. The Period of Performance reads as follows:

Base Year - 15 June 2025 through 14 June 2026 Option Year I – 15 June 2026 through 14 June 2027 Option Year II - 15 June 2027 through 14 June 2028 Option Year III – 15 June 2028 through 14 June 2029 Option Year IV – 15 June 2029 through 14 June 2030

1.6 General Information

1.6.1 Quality Assurance: The government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2 Recognized Holidays: Not Applicable

1.6.3 Hours of Operation: The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.3.1 The contractor is responsible for conducting business, 24 hrs a day and 365 days each year to provide Selective Routing ANI, and ALI for all commercial landline and cellular 9-1-1 calls originating from Fort Bragg and outlying areas including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall to the I2MC and the Fort Bragg Alternate Dispatch Center.

1.6.3.2 Contractor will provide telephone support during “Normal business hours and non-business hours” to resolve issues with incorrectly routed calls.

1.6.3.3 Contractor will provide telephone support during “Normal business hours and non-business hours” to resolve issues with incorrect location information.

1.6.4. Place of Performance:

1.6.4.1 Contractor will provide combined ANI (Automatic Number Information), ALI (Automatic Location Information) for all commercial landline and cellular 9-1-1 calls originating from Fort Bragg and outlying areas including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall to the Primary Fort Bragg.

1.6.4.2 Contractor will provide Selective Routing for all commercial landline and cellular 9-1-1 calls originating from Fort Bragg and outlying areas including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall ensuring E911 calls from those areas are routed to the Fort Bragg I2MC.

1.6.4.3 Contractor will provide combined ANI (Automatic Number Information), ALI (Automatic Location Information) for all commercial landline and cellular 9-1-1 calls originating from Fort Bragg and outlying areas including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall to the Fort Bragg Alternate Dispatch Center.

1.6.4.4 Upon notification, within a timeframe agreed upon by the Contractor and Government, reroute all commercial landline and cellular 9-1-1 calls originating from Fort Bragg and outlying areas including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall to the Fort Bragg Alternate Dispatch Center.

1.6.4.5 The Contract will include an additional five analog lines for the I2MC and five lines for the Alternate Site.

1.6.5 Type of Contract: The government will award a Firm Fixed Price contract

1.6.6 Security Requirements: Contractor personnel performing work under this contract must ensure services are IAW FCC requirements and must maintain the level of security required for Wireline, Wireless, and VOIP are for the life of the Contract.

1.6.7 Physical Security: The C ontractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): NA

1.6.10 Key Personnel: The follow personnel are considered key personnel by the government: DES POCs: Victoria Post, Chief, Integrated Incident Management Center and Mike Becken, IT Tech

1.6.11 Identification of Contractor Employees: All Contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that contractor participation is appropriately disclosed.

1.6.12 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI.

The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2 DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

NOT REQUIRED

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: None

3.2. Facilities: None

3.3. Utilities: None

3.4. Equipment: None

3.5. Materials: None

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

NOT REQUIRED

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Restricted Facility Requirement: Both the Contractor and the Contractor’s employees, performing work in support of this contract shall be American citizens

4.3. Materials: If any required, the Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.4. Equipment: If any required, the Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

PART 5 SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for Combined ANI/ALI and Selective Routing for all commercial wireline and wireless E911 calls originating from Fort Bragg and outlying areas. The Contractor will provide the same services to an Alternate Dispatch Center if the I2MC becomes unusable.

5.2. Task Heading. NA

5.3. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes:

(1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR);

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub-Contractors);

(7) Total payments (including sub-Contractors);

(8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

(11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6 APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS): The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1 : AR 25-2: Information Assurance

6.2 : AR 530-1 Operations Security (OPSEC)

PART 7 ATTACHMENT/TECHNICAL EXHIBIT LISTING

Not Needed

Under this section list all attachments and technical exhibits that will be useful for the contractor to submit an appropriate proposal. )

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary (This document is required for every PWS. See attached example for format.)

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule (This document is required for every PWS. See attached example for format.)

7.3 Attachment 3/Technical Exhibit 3 – Estimated Workload Data (This document should be made available if historical data exists. See attached example for format.)

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PRS # 1.

The contractor shall provide Brightspeed Selective Routing Wireline FFP Wire line ANIs (units per 1000) ANI/ALI Selective Routing (6 units). Destination: I2MC The contractor provides all commercial E911 calls for service from wireline and VOIP phones on Ft Bragg & outlying areas, including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall are routed to the Ft Bragg I2MC Primary E911/PSAP & are accompanied by location information that identifies the location of the caller. Wireline and VOIP calls for service must provide the caller’s location to the building

Zero deviatio n from standard Dispatcher detected & Validated Customer Complaint received by Chief, I2MC

PRS # 2

The Contractor shall provide Brightspeed Selective Routing Wireless. FFP Wireless ANIs (units per 1000) ANI/ALI/ Selective Routing (6 units) Destination: I2MC The contractor provides all commercial E911 calls for service from wireless phones on Ft Bragg & outlying areas, including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall are routed to the Ft Bragg I2MC Primary E911/PSAP & are accompanied by location information that identifies the location of the caller. Wireless calls for service must provide the caller’s location within 50 to 150 meters of the caller as required by the FCC.

Dispatcher detected & Validated Customer Complaint received by Chief, I2MC

PRS # 3

The contractor shall provide Brightspeed Selective Routing Wireline FFP Wire line ANIs (units per 1000) ANI/ALI Selective Routing (6 units). Destination:

Alternate Dispatch Center The contractor provides all commercial E911 calls for service from wireline and VOIP phones on Ft Bragg & outlying areas, including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall are routed to the Alternate Dispatch Center & are accompanied by location information that identifies the location of the caller. Wireline and VOIP calls for service must provide the caller’s location to the building

Dispatcher detected & Validated Customer Complaint received by Chief, I2MC

PRS # 4

The Contractor shall provide Brightspeed Selective Routing Wireless. FFP Wireless ANIs (units per 1000) ANI/ALI/ Selective Routing (5 units) Destination: Alternate Dispatch Center

The contractor provides all commercial E911 calls for service from wireless phones on Ft Bragg & outlying areas, including but not limited to PAAF, SAAF, Linden Oaks and Camp Mackall are routed to the Alternate Dispatch Center & are accompanied by location information that identifies the location of the caller. Wireless calls for service must provide the caller’s location within 50 to 150 meters of the caller as required by the FCC.

Dispatcher detected & Validated Customer Complaint received by Chief, I2MC

PRS # 5

The Contractor shall provide additional commercial analog lines; five at the I2MC and Five at the Alternate Dispatch Center

TECHNICAL EXHIBIT 2 DELIVERABLES SCHEDULE

Submit invoices IAW WAWF guidance and the DoD Business Process Within three business days of the last day of each month

Input to WAWF

Input to WAWF

WAWF

TECHNICAL EXHIBIT 3 ESTIMATED WORKLOAD DATA

There is no CMRE associated with this contract

(This technical exhibit lists the historical workload data, i.e., the hours previously performed under the PWS by labor category. This workload data should be used to prepare the Independent Government Cost Estimate (IGCE), if available. Note: Based on the PWS, historical workload data can be provided in other formats, i.e., the volume of tasks order issued over a five year period, the number of users by locations requiring Information Technology Support, etc.)

ITEM

NAME

ESTIMATED QUANTITY

[Insert the number of hours, i.e., 200 HRs, etc.]

[Same as above.]

[Same as above.]

[Same as above.]

[Same as above.]