PWS.pdf

Rosebud Service Unit Performance Work Statement (PWS) for Non-Personal Services

Licensed Clinical Social Worker (LCSW)

Table of Contents

Section Page

1.0 General 2

2.0 Scope 2-3

3.0 Applicable Documents 3

4.0 Definitions 3-6

5.0 Clinical Privileges/Credentialing 7

6.0 Government Furnished Information, Property and Services 7-8

7.0 Contractor Furnished Property 8

8.0 Performance-Based Requirements 8-10

9.0 Adherence to Policies and Quality Improvement Processes 10

10.0 Contractor Qualification Requirements 10-11

11.0 Health Requirements/Conditions of Employment 11

12.0 Billing of Professional and Facility Fee 11

13.0 Conduct 11

14.0 Performance Evaluation 12

15.0 Identification of Contractor 12

16.0 Management of Medical Information 12

17.0 IHS Information Technology Systems 12

18.0 Business Associates Agreement 13

19.0 Language Requirements and Cultural Awareness 13

20.0 Information Technology Skills 13

21.0 Orientation 13

22.0 Background Checks 12-13

23.0 Federal Tort Claims Act 13

24.0 Challenges to Conflict 13

25.0 Performance – based Matrix 14

January 2026

1.0 General: This performance work statement (PWS) describes the requirements for non-personal Licensed Clinical Social Worker (LCSW) services to support the mission of the Indian Health Service (IHS).

1.1 Background: IHS is an agency within the U.S. Department of Health and Human Services and is responsible for providing federal health services to American Indians and Alaska Natives.

The provision of health services to members of federally recognized tribes grew out of the special government to government relationship between the federal government and Indian tribes. The IHS is the principal federal health care provider and health advocate for the Indian people. The goal is to assure that comprehensive, culturally acceptable personal and public health services are available and accessible to American Indians and Alaska Natives. The IHS currently provides health services to approximately 2.0 million American Indians and Alaska Natives who belong to more than 557 federally recognized tribes in 34 states.

There is a nationwide shortage of medical providers in certain specialties which is amplified by the remote and rural areas served by the Indian Health Service. This performance work statement covers requirements for the Rosebud IHS. The positions to be filled include: Licensed Clinical Social Workers for crisis management and counseling services.

1.2 Great Plains Area The Great Plains Area Office in Aberdeen, South Dakota, works in conjunction with its 19 Indian Health Service Units and Tribal managed Service Units to provide health care to approximately 130,000 Native Americans located in North Dakota, South Dakota, Nebraska, and Iowa. The Area Office's service units include seven hospitals, eight health centers, and several smaller health stations and satellite clinics.

1.3 Rosebud IHS Service Unit Rosebud hospital is a 35 bed comprehensive medical/surgical hospital located in Rosebud, South Dakota. The hospital is the primary source of health care for the Rosebud Sioux (Sicangu Oyate) tribal members, in and around the Rosebud Sioux reservation.

2.0 Scope: The Contractor shall provide crisis management care and referrals and counseling services in accordance with section 8.0, performance based requirements.

2.1

2.2

Duties and responsibilities consist of providing outpatient services and referral to inpatient facilities when indicated to the Rosebud patients who present for treatment in the clinic, ED or inpatient setting that require crisis management and/or counseling services.

Period of Performance: Will be flexible to allow for short term (13 weeks), long term (1 year) and, where feasible, include intermittent support to meet unplanned needs that develop on a frequent basis.

3.0 Applicable Documents: Please see the web link listed unless document is listed as an attachment.

3.1 The Joint Commission

http://www.jointcommission.org/

3.2 Centers for Medicare and Medicaid Services (CMS) Standards http://www.cms.hhs.gov

3.3 Accreditation Association for Ambulatory Health Care (AAAHC) http://www.aaahc.org

3.4 Section 231 of Public Law 101-647, the Crime Control Act of 1990.

http://www.policyalmanac.org/crime/archive/crs_federal_crime_policy.shtml

3.5 Section 4087 of Public Law 101-630, the Indian Child and Family Violence Act. http://www.nicwa.org/policy/law/protection/index.asp

3.6 Health Insurance Portability and Accountability Act (HIPAA) of 1996.

http://www.cms.gov/HIPAAGenInfo/

3.7 Privacy Act of 1974.

http://www.usdoj.gov/oip/privstat.htm

3.8 IHS Service Unit and Health Center Policies, Procedures and Protocols.

3.9 Computer Security Act of 1987

http://csrc.nist.gov/groups/SMA/ispab/documents/csa_87.txt

3.10 Federal Code of Conduct: http://www.ihs.gov

3.11 IHS General Directives http://www.ihs.gov/adminmggrresouces

3.12 IHS Computer Security Directives http://www.ihs.gov/adminmggrresouces

4.0 Definitions

http://www.jointcommission.org/ http://www.cms.hhs.gov/ http://www.aaahc.org/ http://www.policyalmanac.org/crime/archive/crs_federal_crime_policy.shtml http://www.nicwa.org/policy/law/protection/index.asp http://www.cms.gov/HIPAAGenInfo/ http://www.usdoj.gov/oip/privstat.htm http://csrc.nist.gov/groups/SMA/ispab/documents/csa_87.txt http://www.ihs.gov/ http://www.ihs.gov/adminmggrresouces

4.1 Acceptance: Constitutes acknowledgement that the supplies or services conform to the applicable contract quality and quantity requirements, except as provided in FAR subpart 46.5 and subject to other terms and conditions of the contract.

4.2 Approval: Acknowledgment by the designated Government official that submittals, deliverables, or administrative documents (e.g., insurance certificates, installation schedules, planned utility interruptions, etc.) conform to the contractual requirements.

Government approval does not relieve the Contractor from responsibility for compliance with contract requirements.

4.3 Area: A defined geographical region for Indian Health Service administrative purposes.

Each Area Office may administer several Service Units.

4.4 Business Associate: Any company or person that is exposed to, handles, or works with the data in medical records is a “Business Associate” of the medical entities they work for.

4.5 Business Associate Agreement (BAA): a business associate agreement (BAA) is a contract between a HIPAA-covered entity and a HIPAA business associate (BA). The contract protects personal health information (PHI) in accordance with HIPAA guidelines.

4.6 Code of Ethics: Code ethics as described by the National Association of Social Workers (NASW) and any code of ethics described by individual specialty organizations.

4.7 Contracting Officer (CO): A Government employee with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

4.8 Contractor: The individual awarded a legal binding contract to provide supplies and services.

4.9 Contracting Officer’s Representative (COR) or Project Officer (PO): A federal employee who assists the ordering/issuing activity contracting officer in the administration of task orders issued under this contract. The COR is primarily responsible for the technical assistance and day-to-day program management of the ordering activity’s task orders.

Ordering activities may have different designators for this employee (e.g. GTR – Government Technical Representative, COR–Contracting Officer’s Representative, or PO

- Project Officer).

4.10 Contractor Performance Assessment Report (CPAR): A report that assesses a contractor’s performance and provides a record, both positive and negative, on a given contract for specific period of time.

http://searchcompliance.techtarget.com/definition/HIPAA-covered-entity http://searchsecurity.techtarget.com/definition/business-associate http://searchhealthit.techtarget.com/definition/personal-health-information

4.11 Cooperative Attitude: Behavior that is positive and displays a willingness to perform assigned patient care tasks and to be a team player.

4.12 Cultural Awareness: Realization and respect for American Indian and Alaska Native practices.

4.13 Customer: Patients, staff and visitors of an IHS service unit and health center.

4.14 Customer Evaluation/Input: Written comments made to the Contracting Officer regarding the Contractors performance. This is one of the criteria used to evaluate the Contractor’s performance.

4.15 Dependability: Qualities of being trusted and being able to repeat the same task to yield the same result.

4.16 Federal Acquisition Regulation (FAR): The FAR is the primary regulation for use by all Federal Executive agencies in their acquisition of supplies and services with appropriated funds.

4.17 Government Vehicle: An IHS owned motor vehicle or a vehicle leased by IHS through agreements with the General Services Administration (GSA) or through commercial rental agreements.

4.18 Health Center: A facility physically separated from a hospital, with a full range of ambulatory services including at least primary care providers, nursing, laboratory, and x-ray which are available at least 40 hours a week for outpatient care.

4.19 Health Insurance Portability and Accountability Act (HIPAA): A US law designed to provide privacy standards to protect patients' medical records and other health information provided to health plans, doctors, hospitals and other health care providers.

4.20 Non-Personal Service Contracts: means a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees as defined in FAR 37.

4.21 Ordering Activity: An authorized user of IHS that may issue a task order to obtain required services under this contract.

4.22 Ordering Activity Contracting Officer: A Government employee of IHS authorized and warranted to issue task orders and to make subsequent task order modification(s) under this contract. The Ordering Activity CO has the authority to make initial determinations on all matters of dispute regarding task orders.

4.23 Orientation: An activity designed to provide basic familiarization of the facility and transition the nurse into the IHS Service Unit and/or Health Center and the nursing unit where the services will be provided.

4.24 Past Performance Information: Relevant information regarding a contractor’s actions under previously awarded contracts. This includes the contractor’s record of conformance to specifications and to standards of good workmanship; the contractor’s record of containing and forecasting costs on any previously performed cost reimbursable contracts; the contractor’s adherence to contract schedules, including the administrative aspects of performance; the contractor’s history for reasonable and cooperative behavior and commitment to customer satisfaction; and generally, the contractor’s business-like concern for the interest of the customer.

4.25 Patient Outcome: End result of social work behavioral health care.

4.26 Performance based Matrix: Lists the services to be monitored and the standards to be applied.

4.27 Personal Protective Equipment (PPE): The equipment used to protect personnel from exposure to biological, chemical, and radioactive hazards.

4.28 Service Unit: The local administrative unit of IHS.

4.29 Standards of Practice and Standards of Care: Authoritative statements by which the social work profession describes the responsibilities for which its practitioners are accountable. The standards provide direction for professional social work practice and a framework for the evaluation of practice. The standards of professional social work practice may pertain to general or specialty practice.

4.30 Task Order: An order issued in accordance with the terms of the contract that details an ordering activity’s specific requirements. An ordering activities written order to obtain services, at a minimum will include the following where applicable: description of services, skill categories, hours, price, period of performance, contract number, and the ordering activities task order number.

4.31 Tour of Duty: The time of day the provider is scheduled to perform medical care; also considered the shift of the day. Typical Tour of Duty is an 8 hour day, from 8:00am to 4:30pm

4.32 Valid Patient Complaint: Justifiable accusation made by a patient and supported by investigation.

4.33 Verifiable Emergency: An unexpected/unplanned absence by the contractor requiring valid documentation to confirm the occurrence.

5.0 Clinical Privileges:

Contractor shall be credentialed and clinical privileges granted by the Rosebud IHS Clinical Director or designee prior to providing services. Contractor shall provide the following appropriate forms for privileging Rosebud credential's specialist upon award of this contract.

1) Completed Application for IHS Medical Staff Appointment

2) Privileges Request Form

3) Completed NPDB Query Form

4) Medicare/Medicaid Acknowledgement Form

5) Medical Staff Bylaws, Rules & Regulations Acknowledgement Form

6) All Hazards Plan Acknowledgement Form

7) Copies of ALL active state licenses (license must indicate an expiration date)

8) Copy of DEA Registration License / Controlled Substance

9) Copies of ALL Board Certifications

10) Copy of Masters of Social Work Degree

11) Copy of Hours of Clinical Supervision Certificate(s)

12) Copy of NPI and UPIN Notification Letter

13) Copies of ECFMG (Educational Commission for Foreign Medical Graduates), if applicable

14) Copies of applicable BLS, ACLS, ATLS, PALS NRP (As indicated in Rules & Regulations)

15) Copies of Continuing Education Units (Continuing Education) for past 2 years

16) Copy(s) of malpractice insurance

17) Current Photo (Driver's License or Passport)

18) Curriculum Vitae (CV)

6.0 Government Furnished Information, Property and Services

6.1

6.2

Information: Government unique information related to this requirement, which is necessary for Contractor performance, will be made available to the Contractor. The Contracting Officer or designee will be the point of contact for identification of any required information to be supplied by the Government.

Joint Use by the Government and the Contractor: Except for the property and service listed in 6.0 and 7.0, the Government will provide, for joint use by the Government and the Contractor, all necessary equipment, supplies, and clinic space to perform the services under this contract.

6.2.1 Government Vehicle: If required by the position, authorization shall be in accordance with IHS Chapter 12, Section 13 Motor Vehicle Management.

6.3 Contractor Exclusive Use:

6.3.1 Personal Protective Equipment (PPE). The Government will furnish the Contractor with appropriate PPE other than specified in paragraph 4 of the contract. The Government will be responsible for any repair, cleaning, and inventory required for the PPE. This does not include any type of uniform or laboratory coat.

6.4 The Government will provide facility specific contractor identification badges for each contractor. A minimum fee of $10.00 will be charged for lost or destroyed badges.

6.5 Training: Facility specific orientation/training necessary for the Contractor to perform the required duties, e.g., IHS information technology (IT) systems and operational procedures. Training will be provided ONLY if the subject matter is necessary to improve or enhance the quality of social services or includes mandates made by the IHS Service Units/Health Centers while the social worker is working under this contract.

Training shall not be provided for the purpose of continuing education, career development or individual development.

7.0 Contractor Furnished Property: Except for the property specified in paragraph 6.0 as government furnished, the Contractor shall provide all uniforms and other personal medical instruments subject to the following:

7.1.1 Uniforms and Lab Coats: Uniforms and Lab Coats shall conform to the requirements of the Indian Health Service Manual, Part 3 Chapter 4 and meet the approval of the Clinical Director at each IHS facility.

7.1.2 Other personal medical instruments: “Other personal medical instruments” are defined as Contractor owned items may include but not limited to stethoscope, scissors, as appropriate to the work unit. The Contractor shall not use unsafe equipment or supplies at any time during performance of this contract. All Contractor furnished equipment and supplies shall be subject to inspection by the Government and must be approved by the COR prior to use by the Contractor. The Government reserves the right to prohibit the use of any materials, supplies, or equipment.

8.0 Performance-Based Requirements. The Contractor shall provide Licensed Clinical Social Worker (LCSW) services for patients at Rosebud IHS. Specific tasks include the following:

8.1 Major Duties and Responsibilities:

8.1.1 Contractor shall perform diagnosis, care and treatment of behavioral health patients and consults from other departments or facilities.

8.1.2 Contractor shall interview and examine behavioral health patients, review past behavioral health history, and requests and/or perform diagnostic tests and examinations, deemed necessary to obtain all possible information related to each case.

8.1.3 Contractor shall make preliminary diagnoses, directs, or provides treatment, or arranges for specialized care or patient referral as required. Bases decisions upon information obtained, professional knowledge and skills and prescribed policies and procedures.

8.1.4 Contractor shall consult with other providers from other disciplines whenever necessary to more clearly define a patient’s problem and seek assistance to safely provide the necessary interventions.

8.1.5 Contractor shall make notes of observations to be incorporated into clinical records.

8.1.6 Contractor shall provide emergency/crisis care as required.

8.1.7 Contractor shall provide definitive management for cases that do not require referral. Gives total patient care including crisis assessment, crisis management and treatment and arranging of follow up services for patients under his/her care.

8.1.8 Contractor shall refer patients to appropriate contracted medical or other Governmental facilities, providing full clinical information for care and diagnostic procedures that cannot be adequately provided at local IHS facilities.

Coordinates and integrates information obtained into the ongoing health care and assures the provision of timely follow up care as required.

8.1.9 Contractor shall prepare appropriate medical records for patients seen to assure the accumulation and organization of all pertinent clinical data needed to provide comprehensive care. Dictates clinical reports and correspondence concerning medical patients under his/her care to physicians, hospitals, and other individuals and facilities.

8.1.10 Contractor shall evaluate patient symptoms, designing treatment plans and educate the patient and family about their condition and initiating care.

8.1.11 Contractor shall review prescriptions accurately following Federal and U.S. Public Health Service laws and policies. Standards of care developed or adopted by the professional staff of the facility shall be the criteria for appropriateness of drug therapy review. The provider shall screen the patient health record for the appropriateness of therapy.

8.1.12 Contractor shall perform in accordance with the approved privileges through the credentialing process.

9.0 Adherence to Policies and Quality Improvement Processes:

9.1.1 Contractor shall provide services in accordance with standards of The Joint Commission (TJC) and professional standards of the American Boards in their appropriate specialty.

9.1.2 Contractor agrees to participate in Rosebud IHS peer review system and to make practice modifications in accordance with the peer review group’s findings and recommendations.

9.1.3 Contractor agrees to participate in Rosebud IHS performance improvement program within the scope of clinical activity. This includes coordinating with the outpatient Discharge Planners to help facilitate timely accommodation of patient needs.

9.1.4 Contractor agrees to maintain patient records in the Problem Oriented Medical Record format utilizing the Patient Care Component of the Resource Patient Management System. Patient records require close attention to documentation policies for frequency and content of note, dictated summaries, abbreviation use, timeliness for processing and legibility. Signatures in all places should be clarified with a printed or stamped name beneath the scripted entry in accordance with Rosebud Service Unit policies.

9.1.5 Contractor shall complete all medical records at the end of each work session.

The contractor will be reviewed in the routine performance assessment system, performance improvement program, and surgical performance improvement program.

10.0 Contractor Qualification Requirements:

10.1 Experience. The Contractor shall have a minimum of twenty-four (24) months of experience within their specialty.

10.2 License. All providers shall possess a current, valid, active, unrestricted license to practice social work independently in a state, the District of Columbia, the Commonwealth of Puerto Rico, or a Territory of the United States, throughout the term of this contract.

10.3 All Providers shall provide documentation of completion of a social work supervision period prior to obtaining the LCSW.

10.4 All Providers shall possess a current, valid, unrestricted driver’s license in any state.

10.4.1 Motor Vehicle Operator’s License. If required by the position, the Contractor shall possess a valid state driver’s license throughout the term of this contract.

10.5 Certifications. Current Basic Life Support (BLS) is mandatory for all specialties.

11.0 Health Requirements/Conditions of Employment:

11.1 Medical Evaluation. The Contractor shall provide a fitness for duty certificate issued by a licensed physician to perform the proposed job without significant risk to personal health or the health and safety of others.

11.2 Immunization. The Contractor shall also provide the following documentation:

Immunity to Rubella, Mumps, Measles Immunity to Hepatitis B series History of chicken pox (varicella) disease or positive titer Tdap vaccine required Documentation of receiving 2 TB Mantoux skin test (PPD) within the past 12 months with documentation of follow-up for a positive test.

A signed declination of the Hepatitis B vaccination series will be accepted.

Current Influenza vaccination

Documented COVID 19 Vaccination.

12.0 Billing of Professional and Facility Fees:

12.1 Rosebud will bill for and collect all applicable reimbursement monies associated with the contracted service. Contractor shall provide Rosebud with the National Practitioner Identification (NPI) number of the contracted medical provider.

13.0 Conduct: The Contractor shall meet standards as listed in the Federal Code of Conduct.

13.1 The Government reserves the right to remove from the facility any Contractor employee failing to abide with the Federal Code of Conduct.

14.0 Performance Evaluation:

14.1 The Contractor’s performance will be evaluated in accordance with the standards set forth in the contract and Performance-based Matrix.

14.2 Substantiated reports written by any customer dealing with patient safety, inappropriate behavior, or any procedures that adversely affects patient outcome constitutes a breach of contract.

15.0 Identification of Contractor:

15.1 The Contractor shall wear a government issued contractor identification badge during performance of duty.

16.0 Management of Medical Information: The Contractor shall manage all patient information in accordance with HIPAA standards, Privacy Act, and IHS Service Unit and/or Health Center specific policies and protocols.

16.1 Medical Records and Other Required Documentation: 100% percent of all medical records and other required documentation meets established IHS Medical Facility, The Joint Commission (TJC), and CMS standards to include, but are not limited to, timeliness, legibility, accuracy, content, date, time, signature and designated profession. (Note:

payment will be withheld for inaccurate or incomplete medical records.)

16.2 The Contractor shall ensure adherence to DHHS IT system security policies and procedures. The IT policies and procedures will be made available to the Contractor.

16.3 The Contractor shall immediately report to the Contracting Officer or COR any information or circumstances that may violate any statute, policy, or procedure.

17.0 IHS Information Technology Systems.

17.1 In performance of this contract, the Contractor shall adapt to and successfully utilize IHS information technology systems that are deemed by the Supervisor as necessary for acceptable contractor performance, including use of the Electronic Health Record (EHR).

17.2 The Contractor shall ensure that IHS information technology system security policies and procedures are adhered to. The IT policies and procedures will be made available to the Contractor at each IHS facility.

18.0 Business Associate Agreement:

Pursuant to 45 C.F.R. § 164.502(e), the Indian Health Service (IHS), as a covered entity, is required to enter into an agreement with a “business associate,” as defined by 45 C.F.R. § 160.103, under which the business associate must agree to appropriately safeguard Protected Health Information (PHI) that it will use and disclose when performing functions, activities or services pursuant to its contract with the IHS. The attached Appendix A:

Business Associate Agreement shall be completed by the Contractor upon award and become an integral part of this contract.

19.0 Language Requirements and Cultural Awareness. The Contractor shall read, understand, speak, and write English to effectively communicate with patients and other health care workers, and shall be respectful of the local, American Indian and Alaska Native culture. Many of the patients receiving health care services under this contract only speak a Native language and/or reside on an Indian reservation. The contractor shall be capable of demonstrating sensitivity to cross-cultural and language differences. The provider must be able to work through interpreters as necessary for non-English speaking patients, be cognizant of surrounding and adjacent communities, and be able to work with a diverse work force.

20.0 Information Technology Skills. The Contractor shall possess basic knowledge, skills, and abilities to use a computer.

21.0 Orientation. All providers providing service under this contract shall attend mandatory orientations and training specified by the government.

22.0 Background Checks: As directed by the Contracting Officer, the Contractor shall provide all requested information necessary to perform background checks. The Contractor shall comply with the requirement to obtain security investigations. The Contractor shall work with the IHS to ensure that the pre-employment screening process includes the appropriate investigation questionnaires and forms to be completed. All completed forms will be reviewed by the Contractor and forwarded to the Government Personnel. The Contractor will be immediately removed from the position if at any time the investigation receives unfavorable adjudication, or, if other unfavorable information that would affect the investigation becomes known.

23.0 Federal Tort Claims Act (28 USC 1346 (B), 1946): Federal Tort Claim Act coverage for medical related claim is extended to non-personal service contractors only when an incident of negligence is alleged to have occurred during the delivery of services by a contracted health care provider in a facility owned, operated, or constructed under the jurisdiction of the Indian Health Service. The services provided must have been within the scope of the personal services contract.

24.0 Challenges to Conflicts: All personnel are required to maintain an appropriate professional demeanor in the presence of patients and with each other. Harmony and good communication between the staff is necessary to maintain the best patient care environment and all staff members are expected to contribute to a positive milieu. Violent language, profanity, and any threatening behaviors are specifically prohibited.

For any inconsistency work performance and this PWS, attachments and exhibits, the PWS will precede any work performance conflicts.

March 2021

25.0 Performance – based Matrix

Performance-based Task Indicator Standard Quality Assurance Incentives

State the end results or outputs that you, the customer will formally accept or reject.

For the requirement, state the feature(s) of end result that will be surveilled.

For each “indicator,” state a performance level that, when met, means the task has been performed satisfactorily.

This Standard describes “What Success Looks Like.”

For each “Standard”, state the method used to check performance (i.e. random sampling, 100% inspection, periodic inspection, customer complaints).

List Positive and Negative Incentives. Address method of linking payment to quality of service.

Contractor shall provide Licensed Clinical Social Worker (LCSW) services in the delivery of patient care to the Great Plains Area Indian Health Service, Rosebud IHS

Competency

Compliance

Patient Outcomes

Professionalism

Credentialing

Documentation

Service Quality

Perform 100% required tasks at 100% of the required competencies (refer to 11.0)

100% compliance with IHS Service Units and/or Health Centers published Policies;

Procedures; Standards of Care; and hospital protocols.

No reports of breached patient safety, infection control, and other procedures that might adversely affect patient outcome.

Performance characterized by continual cultural awareness and focus on customer service. 100 percent adherence to the Federal Code of Conduct.

Uninterrupted credentialing as defined in

5.0 for the period of the contract.

100% percent of all documentation meets established IHS Medical Facility, TJC, and CMS standards to include, but are not limited to, timeliness, legibility, accuracy, content, date, time, signature and designated profession.

Satisfaction with quality of service is evidenced by valid customer inputs.

See QASP. Surveillance systems will include periodic inspections and customer complaints.

Payment of contract price for satisfactory service.

Contractor performance will be evaluated using the Contractor Performance Assessment Reporting System (CPARS). The evaluation will be considered when future IHS contract selections are made.