PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Commercial Telecommunications Services (CTS)

Tinker AFB, OK

August 2024

VERSION: 1.0

PWS - July 2024

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TABLE OF CONTENTS

1. INTRODUCTION

1.1. Objective

1.2. Background

2. SCOPE

2.1. Outages

2.2. Services Summary

3. GOVERNMENT PROVIDED SPACE AND SERVICES

4. GENERAL REQUIREMENTS………………………………………………………….8

4.1. Personnel……………………………………………………………………………8

4.2. Contractor Identification…………………………………………………………..8

4.3. Privately Owned Motor Vehicles (POV)………………………………….……..8

4.4. Government Emergency Telecommunications Service (GETS)…

4.5. Interconnection Agreements, and Installation and Cutover Plans……………8

4.6. Safety, Health and Fire Protection Requirements……………………………..10

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

APPENDIX 2 - DEFINITIONS & ACRONYMS

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1. INTRODUCTION

1.1. Objective

This requirement will provide essential Commercial Telecommunications Services (CTS) and features supporting Tinker AFB, OK. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features.

This CTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

Historically, the 72nd Contracting Office procured Local Telecommunications Services (CTS) on behalf of its customer sites using a government-driven Performance Work Statement (PWS). This PWS constrained the contractor to utilize legacy systems and equipment to deliver services. The local CTS scope includes local, long-distance, and international calling, but does not encompass Defense Switching Network (DSN) services, which are outside the scope of this effort. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing CTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

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The Contractor shall provide and install transmission equipment, Fiber Optics and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Contracting Officer’s Representative (COR) primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.1 Outages

2.1.1. Scheduled Outage. The Contractor shall notify the Government COR of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government COR NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government COR via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government COR must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.

2.1.2. Unscheduled Outages. If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government COR shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government COR verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption.

• Duration.

• Start and stop times.

• Affected equipment, lines, and buildings; and

• Restoration action (what service was impacted and how service was restored)

2.1.4. Outage Priority, Restoration of Service, and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government COR within the time limits indicated below. For mission-essential functions, the Government COR shall identify and prioritize the essential contractor services. The Contractor shall

Page | 5 prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government COR. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government COR as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government COR determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government COR can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

2.1.4.1. Catastrophic Outage. A catastrophic outage demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government COR can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and RPL requirements. The Contractor must advise the Government COR of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government COR and advise the Government COR of its restoration procedures for a catastrophic situation. The Contractor shall provide the Government COR with updates NLT every four hours on the status of restoration actions.

2.1.4.2. Emergency Outage. An emergency outage demands rapid action. The Government COR can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government COR. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

2.1.4.3. Serious Outage. A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment but requires attention. The Government COR can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government COR. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

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2.1.4.4. Routine Outage. A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government COR can declare any outage as a routine outage if an outage does not seriously affect the mission but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government COR. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

2.2. Services Summary

2.2.1. Services Summary (SS)

Performance Element Number

Performance Objective PWS Paragraph

Performance Threshold

1 Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this PWS.

2 Continuous operation local phone service 24/7/365 with 99.9% availability

2 Inform the Government COR NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

2.1.1 Timely and detailed

notification provided 100% of time

3 Responds and restores Catastrophic Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government COR.

2.1.4 and 2.1.4.1

Timely response to notification and timely restoration of services provided 100% of the time

4 Respond and restore Emergency Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government COR.

2.1.4 and 2.1.4.2

Timely response to notification and timely restoration of services provided 100% of the time

5 Respond and restore Serious Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government

COR.

2.1.4 and 2.1.4.3

Timely response to notification and timely restoration of services provided 100% of the time

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6 Respond and restore Routine service outages IAW PWS, TSP, and RPL as coordinated with the Government COR.

2.1.4 and 2.1.4.4

Timely response to notification and timely restoration of services provided 100% of the time

2.2.2. Inspection

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service

Locations carrying contracted voice grade, which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

2.2.4. Mission Essential Services

This requirement has been determined to be Mission essential and does require continued Support during a crisis as defined in DFARS 252.237-7023.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. The Government will provide two (2) 19 to 23 inches wide by 7 feet tall of rack space for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government COR to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

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3.4. The Government will also provide wall space as necessary.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Contractor Identification

Contractor employees shall identify themselves as Contractor personnel and always display distinguishing badges or other visible identification. Contractor personnel shall appropriately identify themselves as Contractor employees in conversations, formal and informal written correspondence, teleconferences, video teleconferences, faxes, and/or other electronic communication whether with Government personnel, other contractor personnel, or with the public when supporting this contract where their status as contractor employees might not otherwise be apparent or where they might be mistaken for civil service employees or military personnel.

4.3. Privately Owned Motor Vehicles (POV)

Contractor personnel shall comply with the directives pertaining to operation of POVs on Tinker AFB per AFMAN 31-116 and TAFB Supplement, in its entirety, “Motor Vehicle Traffic Supervision”. The Contractor shall comply with Tinker AFBI 24-302, in its entirety for the operation of POVs within Tinker AFB.

4.4. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (405) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

4.5. Interconnection Agreements, and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if

Page | 9 providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

Cutover for a site of this size has historically been: 90 days. However, for planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote (See Appendix 2 for example). A Final Cutover Plan is required to be submitted NLT ten (10) working days after contract award. This plan shall include installation of the initial required services for cutover of CTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government COR prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government COR that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government COR and the Contractor.

4.5.1. Cutover Plan Content. The Cutover Plan shall contain, at a minimum, the following site-specific information:

a. Conditions/Support required prior to the start of cutover and installation, Detailed schedule listing all actions/events in each phase that must occur for a successful cutover of all items identified in Appendix 1.

b. Awardee and Customer Site key responsibilities for cutover.

c. Government Contracting Office responsibilities for cutover.

d. Dialing tests to ensure ported numbers operate and access to the GETS.

e. Dialing tests before and after cutover to ensure 911 functionality.

f. Service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description; and

g. Detailed description of new equipment to be installed and location/floor plan (to include space required).

h. Key COR List for Contractor, Customer Site and Government Contracting Office.

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4.6. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

4.6.1. Safety Intent statement: “The safety of everyone on Tinker AFB is our top priority. All Individuals must accept personal responsibility for safety and seek opportunities for improving the safety of our work environment. Everyone working on Tinker AFB is challenged to find, fix (if able) and report all hazards and near-misses. It is our shared duty to take every reasonable step and precaution to prevent accidents and preserve the health/safety of each contractor and government employee.”

4.6.2. Emergency Procedures: The Contractor’s personnel shall follow the direction of the Government’s personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or another emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees on how to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation. The Contractor’s personnel shall participate with the Government’s personnel in all fire and tornado drills at no additional cost to the Government.

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5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of local commercial communications services for Tinker AFB, OK at cutover.

Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule and should include necessary equipment to allow for scaling up SIP Bandwidth and Primary Rate Interface (PRI) capacity in surge times. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

The Government telephone system is identified as a (CUCM) Cisco Unified Call Manager (Version 14.0.1.13900-155) and is located at Tinker Air Force Base, Oklahoma 73145. The CUCM equipment is in building 3001 DCO (Dial Central Office) and Building 1029. Cutover for a site of this size has historically been: 90 days. However, for planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote (See Appendix 2 for example). A Final Cutover Plan is required to be submitted NLT ten (10) working days after contract award.

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2. Required Services.

• Local Calling

• Long-distance Calling

• International calling

• Government Emergency Telecommunications Service

• Direct inward Dialing (DID) numbers

• Commercial Subscriber Lines (CSL)

• Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks

• Session Initiation Protocol (SIP) – Replace PRI at a later date

• Point to Point Circuits

• NG911 Connections (SIP) Tinker AFB to Association of Central Oklahoma Governments

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5.3. Local, Long-distance, and international calling

• 600 Concurrent Calls

• Each phone number will require separate billing for Long-distance, and international calling.

• Paperless billing is required

• Monthly Usage Report

5.4. Government Emergency Telecommunications Service (GETS)

Priority calling is activated during emergencies or crisis situations when the Public Switched Telephone Network (PSTN) becomes congested, greatly reducing the likelihood of successfully completing a call through standard telecommunications methods.

5.5, Direct-Inward-Dialing (DID) Directory Number – 28000

NPA- NXX-XXXX DID Directory Numbers

(405) 734-0000 to 9999 10000

(405) 736-1800 to 1899 100

(405) 736-2000 to 5999 4000

(405) 736-7000 to 7999 1000

(405) 736-8500 to 8599 100

(405) 736-8700 to 8799 100

(405) 736-9900 to 9999 100

(405) 739-2000 to 5999 4000

(405) 739-7000 to 7999 1000

(405) 739-8300 to 8699 400

(405) 739-8800 to 8999 200

(405) 739-9000 to 9999 1000

(405) 622-7000 to 7999 1000

(405) 582-1000 to 1999 1000

(405) 582-4000 to 6999 3000

(405) 582-9000 to 9999 1000

TOTAL 28,000

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5.6 Commercial Subscriber Lines (CSL)

The number of Commercial Subscriber Lines (CSL) is: 8

(NPA)-NXX-XXX

Type

Services and Optional Features

Demarcation

Organization & End Demarcation Location

(405) 736-1943 Analog Basic Services (BS) Flat Rate (FL)

Dial Central Office

BLDG 3001

3000 S. Douglas Blvd Tinker AFB

OK 73145

Dial Central Office

BLDG 3001

3000 S. Douglas Blvd Tinker AFB

OK 73145

(405) 736-0938 Analog Basic Services (BS) Flat Rate (FL)

BLDG 989

6200 Midwest Blvd, Tinker AFB OK 73145

BLDG 989

552 AWACW

Alt Command Post, 6200 Midwest Blvd, Tinker AFB OK 73145

(405) 736-1929 Analog Basic Services (BS) Flat Rate (FL)

BLDG 280

7481 Sentry Blvd, Tinker AFB OK 73145

BLDG 280

7481 Sentry Blvd, Tinker AFB OK 73145

(405) 610-2622 Analog Basic Services (BS) Flat Rate (FL)

BLDG 416,

7515 Arnold Drive, Tinker AFB OK 73145

BLDG 416

7515 Arnold Drive, Tinker AFB OK 73145

(405) 610-2890 Analog Basic Services (BS) Flat Rate (FL)

BLDG 117

3680 A Ave Tinker AFB OK 73145

BLDG 117

3680 A Ave Tinker AFB OK 73145

(405) 737-1117 Analog Basic Services (BS) Flat Rate (FL)

BLDG 117

3680 A Ave Tinker AFB OK 73145

BLDG 117

3680 A Ave Tinker AFB OK 73145

(405) 610-2890 Analog Basic Services (BS) Flat Rate (FL)

BLDG 1029

Tinker AFB OK 73145

72ABW/CEF

BLDG 7017

Tinker AFB OK 73145

(405) 737-1117 Analog Basic Services (BS) Flat Rate (FL)

BLDG 1029

Tinker AFB OK 73145

72ABW/CEF

BLDG 7017

Tinker AFB OK 73145

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5.7. Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks

A total of 23 PRIs are required at contract award, with the potential for an additional 20 PRIs to be activated as needed. Eventually, there will be a transition from PRI to two SIP Trunks to handle local, long-distance, and international calling

ISDN PRI Circuit ID

D-Channel Quantity

2 Way Channel B-Channel Quantity &

Signaling

(PRI Q.931)

PRI #1

28002/T1ZF/OKCYOKEZDS0/

TNK ROKAUF03

3000 S DOUGLAS BLVD,

BLDG

416 Tinker AFB OK 73145

PRI #2

28003/T1ZF/OKCYOKEZDS0/

23 3000 S DOUGLAS BLVD,

416 Tinker AFB OK 73145

ISDN PRI Circuit ID

D- Channel Quantity

2 Way Channel B-Channel Quantity

Signaling

(PRI Q.931)

PRI #3

28004/T1ZF/OKCYOKEZDS0/

416 Tinker AFB OK 73145

PRI #4

28001/T1ZF/OKCYOKEZDS0/

BLDG

416 Tinker AFB OK 73145

PRI #5

28002/T1ZFTNKROK10F02/O

KCY

OKEZDS0

BLDG

3001 Tinker AFB OK 73145

PRI #6

28002/T1ZFTMDCYOK09F03/

OK

CYOKEZDS0

BLDG

1029 Tinker AFB OK 73145

PRI #7

28003/T1ZF/TNKROK10F02/O

KC

YOKEZDS0

3001 Tinker AFB OK 73145

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PRI #8

28004/T1ZF/TNKROK10F02/O

KC YOKEZDS0

BLDG

3001 Tinker AFB OK 73145

PRI #9

28005/T1ZF/TNKROK10F02/O

BLDG

3001 Tinker AFB OK 73145

PRI #10

28012/T1ZF/TNKROK10F02/O

BLDG

3001 Tinker AFB OK 73145

PRI #11

28013/T1ZF/TNKROK10F02/O

BLDG

3001 Tinker AFB OK 73145

PRI #12

28014/T1ZF/TNKROK10F02/O

BLDG

3001 Tinker AFB OK 73145

PRI #13

28015/T1ZF/TNKROK10F02/O

BLDG

3001 Tinker AFB OK 73145

PRI #14

28016/T1ZF/TNKROK10F02/O

BLDG

3001 Tinker AFB OK 73145

PRI #15

28017/T1ZF/TNKROK10F02/O

BLDG

3001 Tinker AFB OK 73145

PRI #16

28004/T1ZFTMDCYOK41F00/

OK CYOKEZDS0

BLDG

4002 Tinker AFB OK 73145

PRI #17

28004/T1ZF/OKCYOKEZDS0/

TNK

ROKAUF03

5811 Tinker AFB OK 73145

PRI #18

28001/T1ZF/OKCYOKEZDS0/

TNK ROKAUF03

1 23 3000 S DOUGLAS BLVD,

BLDG

5811 Tinker AFB OK 73145

PRI #19

28001/T1ZF/TNKROK10F02/O

3001 Tinker AFB OK 73145

PRI #20

28.IPXX.101634.COXC

3000 S. DOUGLAS

BLVD. BLDG. 3001

Page | 16

Tinker AFB OK 73145

PRI #21

28.IPXX.101635.COXC

BLVD. BLDG. 3001

Tinker AFB OK 73145

PRI #22

28.IPXX.101636.COXC

BLVD. BLDG. 3001

Tinker AFB OK 73145

PRI #23

28.IPXX.101637.COXC

PRI Surge Scalability – 20 PRIs*

3000 S. DOUGLAS

*Note: there is a necessity to provide surge capabilities up to 20 additional PRIs – these PRIs may be requested for turn on and turn off only through official contract modification. At contract award, 23 PRIs are required along with the capability to provide additional PRIs once needed, but the additional 20 PRIs will not be turned on unless the contract is modified by the Contracting Officer.

5.8. Point to Point Circuits

• 100 MPS Tinker AFB, To FAA Oklahoma City

• 100 MPS Tinker AFB to ANG Oklahoma City (Will Rogers Airport)

• 1 Gig Tinker AFB to ANG Oklahoma City (Will Rogers Airport)

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Circuit ID/Name

Type

Destination

Estimated Mileage

Mode of Oper ation Purpo se

28/HMXX/069865//

COXC

100MPS Bldg. 3001 3000 S. Douglas Blvd

6301 Waterford Blvd OKC OK Central Office

30 Sequent ial

28/HMXX/069111//

COXC

Note: FAA

100MPS

Bldg. 3001 3000 S. Douglas Blvd

6301 Waterford Blvd OKC OK Central Office

30 Sequent ial

Future 1Gig

MPS

Bldg. 3001 3000 S. Douglas Blvd

• Tinker AFB to ANG Oklahoma City (Will Rogers Airport)

30 Sequent ial

Future (See 5.9.1) 10MB Bldg. 3001 3000 S. Douglas Blvd

Great Oaks Blvd San Jose, CA 95119

??? NG911

Future (See 5.9.1) 10MB Bldg. 3001 3000 S. Douglas Blvd

12100 Sunrise Valley Dr Reston, VA 20191

??? NG911

5.9 Local exchange SIP Trunking for Local, Long Distances and International calling (Future)

SIP Trunk Circuit ID Bandwidth Demarcation

5.9.1 SIP Trunks (NG911) Qty:2 (Future)

Tinker AFB B3001 DCO to NGA Demarks:

NGA DC1:

• SV1 (Equinox)- 11 Great Oaks Blvd San Jose, CA 95119

NGA DC2:

• VA1 (Coresite) - 12100 Sunrise Valley Dr Reston, VA 20191

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5.10. Public Listings.

Description Qty Public Listing, Government Section 1 Cross Reference Listing, Alphabetical Section 12

5.11. Telephone Directories. NA.

5.12. Diversity/Diverse Routing.

Alternate route diversity is to be provided to the main demarcation, Bldg. 3001, and all non-primary Demarcations, Bldgs. 416, 1029, 4002, and 5811. Reference Fig 1, current method used to provide alternate routing is a self-healing fiber optic ring with separate entrances for main demarcation and all non-primary demarcation points, (bldg. 416, 1029, 4002, and 5811).

Figure 1: Fiber Optic RING for self-healing At Tinker AFB (solid line)

The primary demarcation point shall be at:

Dial Central Office (DCO) Building 3001, Post Y-78 3000 S. Douglas Blvd Tinker AFB, OK 73145.

The non-primary switches are as follows:

Building 416 7515 Arnold Drive Tinker AFB, OK 73145

Page | 19 Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange

Carrier (CLEC) Dial Central Office (DCO)

Building 1029 Reserve Rd Tinker AFB, OK 73145

Building 4002 Hill Top Rd Tinker AFB, OK 73145

Building 5811 Doolittle Avenue Tinker AFB, OK 73145

5.13. NG911 Compatibility

The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.

The Contractor shall provide configuration diagrams to show access to 911/NG911 services, where available, through the local city or county emergency services organization.

5.14. Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.15. Service Routing.

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote.

Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

Diagram 1

TRADITIONAL LEGACY

Page | 20

Pump House

2 - Wired Alarm

Off

Premise

Off Govt Quarters

Apple

Page | 21

Diagram 2

UTILIZING SIP TRUNKING

Note: The vendor-controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

VENDOR/LEC/ILEC

NETWORK

PRI

LEC Provided BRI

CPE (SIP)

GIG

Ether

Govt Provided

Unified

Communications

IP Network

Legacy

Services & Equipment

Multifunction Edge Router

Edge Boundary Controller (if available)

PWS Version 1

Date: 14 Sept 2022

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A. Definitions

TERM DEFINITION

Appendix 1 Defines the Tinker AFB, OK requirements detailing locations on circuit delivery.

Call Setup Success Rate (CSSR)

The fractionalized number of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government COR to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications Focal Point (CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial Subscriber lines (CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

TERM DEFINITION

Customer Premise Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider.

Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Customer Service Record (CSR)

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate

(DCR)

The fractionalized number of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels. Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary Controller (EBC)

A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network and the interior customer IP network.

The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor’s CPE Gateway Router device.

Extended Area Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

Government Emergency Telecommunications Service (GETS)

A White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal Government, industry, and non-Governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate tele-communication means has significantly decreased. The servicing LEC must have NPA

(710) in the switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government.

Web link: http://gets.ncs.gov/

Incumbent Local Exchange Carrier

(ILEC)

The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.

http://gets.ncs.gov/

Interconnection Agreement

A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.

Intra LATA Local toll service (also called intra-Local Access and Transport Area (LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls.

Local Exchange Access and Service Areas

Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required.

Measured Rate A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.

Non-Recurring Charges

A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Control All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability The probability that a system will not fail during a specified period of time.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation Protocol (SIP)

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).

Session Initiation Protocol (SIP) Trunking

A Voice over Internet Protocol (VoIP) and streaming media service Based on the SIP by which Internet telephone service providers (ITSPs).

SIP Trunk An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

TABLE B ACRONYMS:

ACRONYM EXTENDED

AF Air Force AFI Air Force Instruction BRI Basic Rate Interface BS Basic Services BTN Billing Telephone Number CSSR Call Setup Success Rate CFP Communications Focal Point CLEC Competitive Local Exchange Carrier CO Contracting Officer CPE Customer Premise Equipment CSL Commercial Subscriber Lines CSO Communications Services Officer DCO Dial Central Office DCR Dropped Call Rate DFARS Defense Federal Acquisition Regulation Supplement DID Direct In Dial DOD Department of Defense

APPENDIX 2 - DEFINITIONS & ACRONYMS