PWS.pdf

NCTAMS LANT DET Souda Bay PWS

Rev: 04 October 2024

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PERFORMANCE WORK STATEMENT

(PWS)

for

TELECOMMUNICATIONS O&M SUPPORT

at

NCTAMS LANT DET SOUDA BAY, GREECE

REV: 04 October 2024

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TABLE OF CONTENTS

SECTION 1.0 GENERAL INFORMATION

1.0…………….. General 1.1…………….. Introduction 1.2…………….. Time and Place of Performance 1.3…………….. Scope of Work 1.4…………….. Organization

SECTION 2.0 PHASE-IN, PHASE-OUT, AND MANNING PROVISIONS

2.1…………….. Orientation/ Phase-In Period 2.2…………….. Phase-out period

2.3…………….. Manning Provisions 2.4…………….. Contractor Employees’ report 2.5…………….. Contractor employee report updates 2.6…………….. Minimum manning 2.7…………….. Mission essential designation

SECTION 3.0 SPECIFIC REQUIREMENTS

3.1……………… Outside Plant (OSP) O&M support 3.2……………… Inside Plant (ISP) O&M support 3.3……………… 3M Maintenance 3.4……………… Reports and Records 3.5……………… Additional Support

SECTION 4.0 PERSONNEL REQUIREMENTS

4.1……………. General 4.2……………. Required minimum manning during the life of the contract 4.3……………. Names/ Number of on-site contractor employees 4.4……………. Maintenance of contractor’s list of personnel 4.5……………. Site Lead and Alternate 4.6……………. ISP/OSP Technicians 4.7……………. Contractor personnel security clearance requirements 4.8.…………... Minimum staffing level

SECTION 5.0 – 7.0 INSPECTION REQUIREMENTS

5.0……………… Contractor’s Quality Control (QC) Program 5.1……………. Overview and Responsibilities

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5.2……………. Quality Control Plan Specifics 5.3……………. Quality Control Plan Periodic Review

6.0……………… Government inspections and Technical Evaluation

7.0……………… General 7.1…………….. Reserved 7.2…………….. NCTAMS LANT Command inspection 7.3…………….. Additional performance review/ inspections 7.4…………….. Contractor’s Responsibility

SECTION 8.0 GOVERNMENT FURNISHED PROPERTY (GFP)

8.0……………… General 8.1…………….. Government Furnished Facilities(GFF)

8.1.1………. General 8.1.2………. NCTAMS LANT Souda Bay Facilities and Buildings 8.1.3………. Removal of Hazardous Materials/ Hazardous Waste 8.1.4………. Facility Modification Made by the Government

8.2…………….. Government Furnished Equipment 8.2.1………. Spare Parts, Tools and Bench Stocks 8.2.2………. Procurement of Consumables 8.2.3………. Level of Repair Parts 8.2.4………. Identification and Reimbursement of Repair Parts 8.2.5………. Provide Funding Changes 8.2.6………. General Purpose Electronic Test Equipment 8.2.7………. Joint Inventory 8.2.8………. GFE Upgrades and Installations 8.2.9………. Missing Equipment

8.3……………... Government Furnished Utilities and Services 8.3.1………. Utilities 8.3.2………. Telephones 8.3.3………. Internet access and Email 8.3.4………. Local Area Network 8.3.5………. Custodial Services 8.3.6………. Refuse Collection 8.3.7………. Insect and Rodent Control 8.3.8………. Security Police and Fire Protection 8.3.9………. Emergency Medical Care 8.3.10……... Transportation 8.4……………... Government Furnished Information 8.4.1………. Technical Publication/ Libraries 8.4.2………. Software

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SECTION 9.0 CONTRACTOR FURNISHED ITEMS

9.0……………… General 9.1……………... Contractor Furnished Materials and Supplies 9.2……………... Contractor Furnished Equipment and Tools 9.3……………... Contractor Furnished Safety and Personnel Protection 9.4……………... Transportation 9.5……………... Licensing Requirements 9.6……………... Removal of Hazardous Materials/ Hazardous Waste 9.7……………... Property Damage

SECTION 10.0 ADMINISTRATIVE REQUIREMENTS

10.0…………… General 10.1……………. Hours of Operation 10.2……………. American Federal Holidays 10.3……………. Sanitation and Cleanliness 10.4……………. Budget Submissions 10.5……………. Conservation of Utilities 10.6……………. Logistic Support for Contractors 10.7……………. Host Nation Laws, Codes and Regulations 10.8……………. Meeting with the COR/ Government Representative 10.9……………. Travel 10.10…………... Letter of Introduction 10.11…………... Synchronized Pre-Deployment and Operational Tracker (SPOT) System 10.12…………... Foreign Clearance Guide Compliance 10.13…………... Personnel Removal 10.14…………... Removal by Contracting Officer 10.15…………... Removal by CO NCTAMS LANT/ NCTS Naples 10.16…………... Force Protection Under non-wartime/ Non-hostile Condition

SECTION 11.0 SECURITY AND SAFETY PROGRAMS

11.1……………. Security Program 11.1.1……… Security compromise reporting 11.1.2……… Physical Security 11.1.3……… Visitor Control 11.1.4……… Badges 11.1.5……… Key and Lock Control 11.1.6……… Emission (TEMPEST) Security 11.1.7……… Information Systems Security (INFOSEC) and Network Access

11.2……………. Safety Requirements

11.2.1……… Safety Plan

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11.2.2……… Reporting of Unsafe/Hazardous Conditions 11.2.3……… Protective Equipment Requirements 11.2.4……… Fire Preparedness and Fire Prevention

SECTION 12.0 REIMBURSEMENT OF ALLOWABLE COSTS

12.0………………General 12.1………………Allowable Travel Costs 12.2………………Travel Limitations 12.3………………Procurement of Services 12.4………………Indirect Costs

SECTION 13.0 IDENTIFICATION OF CONTRACTOR PERSONNEL

13.1………………Contractor Person representation 13.2………………Contractor Occupied facility

SECTION 14.0 CONTRACTOR EMPLOYEE PERFORMING AT GOVERNMENT

INSTALLATION

14.1………………Professionalism at work place 14.2………………Team work

SECTION 15.0 CONTRACTOR PERFORMANCE APPRAISAL REPORTING SYSTEM

15.1………………CPARS reporting 15.1………………CPARS reporting frame work

SECTION 16.0 ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING

16.1………………ECMRA Requirement 16.2………………Period of Performance

SECTION 17.0 DEFINITIONS AND ACRONYMS

17.1………………Definitions 17.2………………Acronyms

ATTACHMENTS

ATTACHMENT-1 ANSI_EIA_TIA and ONE-NET Standards ATTACHMENT-2 Technical Standards for OSP/ISP Labeling ATTACHMENT-3 Work Order Response Times ATTACHMENT-4 Government Furnished Facilities (GFF)

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ATTACHMENT-5 Reserved ATTACHMENT-6 Agreement between U.S. and Greece ATTACHMENT-7 Required Reports and Records including CDRLs ATTACHMENT-8 Personnel Requirements for Labor Categories ATTACHMENT-9 Quality Assurance Surveillance Plan (QASP) ATTACHMENT-10 DD Form 254 Contract Security Classification Specification

SECTION 1.0 GENERAL INFORMATION

1.1 Introduction: The mission of Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) includes providing telecommunications operations and maintenance (O&M). This includes: secure and reliable, classified and unclassified, voice and data, and messaging services for outside plant and inside plant, in support of Command, Control, Computer, Communications and Information (C4I) for real-world operations and exercises.

1.1.1 NCTAMS LANT Detachment (DET) Souda Bay operates under NCTAMS LANT, which is headquartered at Norfolk, Virginia. NCTAMS LANT DET Souda Bay is located on the Island of Crete, Greece.

1.1.2 This Performance Work Statement (PWS) describes the effort that must be undertaken to support the task order for telecommunications operations and maintenance (O&M) services at NCTAMS LANT DET Souda Bay.

1.2 Time and Place of Performance:

1.2.1 Place of Performance: The requiring activity for this task order is the NCTAMS LANT, Norfolk, VA, and its detachment, NCTAMS LANT DET Souda Bay. The following list outlines the specific areas where task order performance shall take place:

Naval Support Activity (NSA) Souda Bay, Greece (includes designated storage facilities in the local area) All tenant Commands associated with NSA Souda Bay, Greece NCTAMS LANT DET Souda Bay, Greece Marathi Piers and support area in Souda Bay, Greece NAMFI (NATO Missile Firing Installation) in Souda Bay, Greece Local Government contracted lodging in Souda Bay, Greece

1.2.2 The work described in this PWS shall include a 7 calendar day on-site handover orientation phase-in period. A base period, plus option years, as described in the solicitation instructions for bidding and subsequent schedule B of the awarded task order, unless sooner terminated by the Government.

1.3 Scope of Work

1.3.1 Required Services: The Contractor shall provide all services, functions and tasks, as described in this PWS, required to fulfill the NCTAMS LANT DET Souda Bay. Task order support will occur primarily at the NCTAMS LANT DET Souda Bay and local area, located on the island of Crete, Greece.

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Task order support includes Outside Plant (OSP) O&M Support, Inside Plant (ISP) O&M Support, and Reports and Records:

1.4 Organization: NCTAMS LANT DET Souda Bay function under administrative and operational chain of command.

1.4.1 Chain of Command: NCTAMS LANT DET Souda Bay is under the administrative control of NCTAMS LANT, Norfolk, Virginia. NCTAMS LANT DET Souda Bay is under the operational control of Naval Computer and Telecommunications Station (NCTS) Naples, Italy. Naval Network Warfare Command (NNWC) is the major claimant for all subordinate computer and telecommunications activities, including NCTAMS LANT.

1.4.1.1 Defense Information Systems Agency (DISA) provides operational control of NCTAMS LANT DET Souda Bay telephone switch, including voice mail. NCTAMS LANT DET Souda Bay is responsible to DISA Europe located in Stuttgart, Germany who commissions and operationally manages all terminals within the European theater.

1.4.1.2 The Regional Network Operations and Security Center (RNOSC) provides operational control for all other terrestrial circuits/trunks supporting and/or traversing this facility. The RNOSC coordinates timely activation, troubleshoots, and terminates all non-DISA circuits/trunks. The RNOSC providing control for NCTAMS LANT DET Souda Bay is physically located at one of two locations; either at NCTAMS LANT, Norfolk, VA; or at NCTS Naples, Italy.

1.4.2 Contracting Officer's Representative (COR): The Contractor's primary point of contact for contract liaison and technical guidance with the Government will be the Contracting Officer's Representative (COR). The COR will be nominated in writing by NCTAMS LANT Norfolk’s Commanding Officer, and appointed in writing by the Contracting Officer pursuant to NAVSUPINST 4205.3(series). The duties, authority, and limitations of the CORs are set forth in "Contract Administration Data" portion of the task order. The duties, authority, and limitations are binding on the CORs and may only be amended or revoked in writing by the Contracting Officer.

SECTION 2.0 PHASE-IN, PHASE-OUT AND MANNING PROVISIONS

2.1 Orientation/ Phase-In period:

2.1.1 Description: Orientation/Phase-in period is the period of time required by the Government to ensure a satisfactory transition and turnover from the incumbent Contractor to the new Contractor. If the incumbent Contractor is the successful bidder and becomes the new Contractor, then the Government will not exercise an Orientation/Phase-in period as part of this task order. The Contractor shall be required to provide all personnel, as bid in their Technical Proposal, to be on-site for the 7 calendar day period prior to the start of full task order performance. The purpose of this period is for Contractor personnel to become familiar with the duties to be assigned and to participate in the turnover of equipment and property. The start of full task order performance is the date when the new Contractor takes full responsibility for the operation and maintenance of the equipment, and accountability for the Government property, as specified in the PWS. All activity during the Orientation/Phase-In period will be conducted in such a manner as to not interfere with, disrupt, or hinder the incumbent personnel in the performance of their assigned functions. During the Orientation/Phase-In period, the Contractor shall meet the following minimum performance benchmarks:

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2.1.1.1 Observe O&M activities to gain experience and familiarization with tasks to prepare to assume full responsibilities under the task order.

2.1.1.2 Turnover activities shall include, at a minimum: coordinating procedures for turnover inspection and documentation; accomplishing inventory of Government-furnished property; observing demonstration/performance of equipment; familiarization with Navy and site specific procedures and methods.

2.1.1.3 Formulate and implement internal policies or procedures (Management Plan) designed to assign schedules and tasks appropriate to the designated positions; establish logging and record keeping procedures; integrate and cross train personnel; and familiarization with operational tasks and reporting procedures. The Management Plan shall be provided no later than 30 days after the completion of the phase-in, in accordance with Attachment 7, CDRL A017. Changes to the plan shall be provided within 30 days of being made.

2.1.1.4 Establish company operations and interaction/communication with Government personnel.

2.1.1.5 Turnover and familiarization of manuals, site technical library (including schematics and drawings), reports, maintenance histories, logs, records and procedures.

2.1.2 Assignment of Contractor Personnel. The Orientation/Phase-in Period shall commence 7 calendar days prior to the Contractor assuming full operational/maintenance responsibilities. All labor categories/personnel, as proposed by the Contractor in their Technical Proposal, constitute the minimum manning under this task order. The Contractor shall provide at least this minimum level of properly trained and qualified manning under the task order, during both the Orientation/Phase-in period and during the life of the task order. If the Contractor fails to provide personnel as specified above, the Government reserves the right to reduce the contract price at a rate as determined by the Government.

During the period of orientation/phase-in, and for the life of the task order, all on-site personnel as proposed by the Contractor shall be dedicated to this task order and working on-site for a minimum of eight hours per day, 40 hours per week, or as otherwise agreed to by the Contracting Officers Representative (COR). The Contractor shall provide written certification to the COR, within five working days from start of the orientation/phase-in/turnover period, that all personnel are on site. This written certification shall include the names and positions of all personnel.

2.1.3 Contractor Personnel Exempted from Phase-in: Personnel who are currently employed by the Government or its Contractor work force and already working at the facility, but have been hired by the new Contractor, may be exempted from participating in the orientation/phase-in period upon written request and approval from the Contracting Officer. All requests for exemption shall be submitted by the Contractor to the COR, who shall review the list and forward it to the Contracting Officer for a determination. The Contracting Officer, or delegated representative, will make the final determination and issue approval or disapproval thereof. The request shall include, but not be limited to, a list of nominees for exemption, their titles, current positions with the U.S. Government or its Contractor work force, and reason for requested exemption. Requests for exemption shall be submitted in sufficient time for the request to be denied or granted prior to the date required to report on site.

2.1.4 Transition Plan: The Contractor shall prepare and maintain a transition plan that ensures:

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2.1.4.1 A smooth transition from task order start date to full operational status (phase-in).

2.1.4.2 A smooth transition from current task order performance to performance by a different Contractor or by the Government in a follow-on period (phase-out).

The transition plan shall be prepared and submitted within 10 days after contract award. A copy of the transition plan shall be kept on site and available to the Government upon request.

2.2 Phase-Out Period: The Contractor shall prepare and maintain a transition plan from current task order performance to performance by a different Contractor or by the Government in a follow-on period (phase-out) and submit this plan to the COR no later than 30 days before contract phase-out starts, per Attachment (7) CDRL A013. The Contractor shall be required to provide phase-out coordination and familiarization for a new Contractor, or Government employees, for a period of 30 days prior to the conclusion of the task order. The Contractor shall perform a joint inventory of equipment assets and determine condition of equipment with the COR during the phase-out period. The Contractor shall prepare the final inventory report and submit this report to the COR, five (5) calendar days prior to the end of the phase out period, per Attachment (7), CDRL A019 The Government may conduct an independent evaluation to determine the working condition of all equipment. Items of equipment not in working order and any discrepancies found beyond normal wear and tear that are deemed by the COR to be a result of negligence by the contractor, shall be corrected by the Contractor at no additional cost to the Government.

2.2.1 Removal of Contractor Property. The Contractor shall remove all items from Government furnished spaces and property not later than midnight on the last day of the period of performance. The Contractor shall leave all areas in a neat and clean manner. The Government reserves the right to make a cost reduction, on any remaining invoices due the Contractor, for any costs incurred by the Government to remove or clean up any Contractor items not properly removed in accordance with this section. These terms apply to any costs associated with removal of the Contractor’s company property, as well as property belonging to Contractor employees and subcontractors.

2.2.2 Return of Items and Spaces to Government. The Contractor shall remove all Contractor owned equipment, tools, parts, belongings and property from Government furnished spaces and property, as specified above. The Contractor shall leave all areas in a neat and clean manner, subject to inspection and acceptance by the Government.

2.3 Manning Provisions. The Contractor shall provide for the life of the task order, at a minimum, the number and types of personnel (labor categories) as contained in the Contractors proposal and accepted by the Government for task order award (unless changed by modification of the task order), 365 days per year, 24 hours per day, and 7 days per week. Any vacancy shall be filled by fully qualified personnel within the same management or labor category of the existing vacancy within a 30 day period. Filling the position by reassigning an existing employee who is already filling a position on the task order (in house resources) shall not alleviate the Contractor from the thirty-day requirement for filling the original vacancy. The new vacancy created by filling the original vacancy with in house resources shall be tracked from the date of the original vacancy, and the original vacancy shall continue to be considered vacant until all positions that were impacted by the original vacancy are fully manned by qualified personnel. The Contractor may submit a written request to the COR to request a waiver to the 30 day requirement to fill a vacancy, and the COR may grant a waiver for up to 30 additional days if evidence is provided that demonstrates that the Contractor has taken reasonable and aggressive steps to fill the

p. 10 of 45 vacancy. However, the Government may begin a reduction in the contract price starting on the 30th day, unless a waiver has been submitted and approved.

2.4 Contractor Employees Report. The Contractor shall provide the Government a written report, at the end of the orientation period, and upon the occasion of a vacancy filling, with the names of all on-site Contractor employees, their position as specified in the Technical Proposal, and job assignment.

2.5 Contractor Employees Report Updates. The Contractor shall submit report updates within five (5) working days, when substitutions are made, and when employees are terminated, furloughed, suspended or on extended leave of absence (for reason of illness, death, military reserve or national guard activation or any other cause).

2.6 Minimum Manning. The Contractor shall provide at least the minimum manning levels for the life of the task order, in accordance with all terms specified in PWS Section 2.0.

2.7 Mission Essential Designation. All contractor personnel will be designated mission essential in accordance with Standard Operating Procedures (SOPs) of assigned stations.

SECTION 3.0 SPECIFIC REQUIREMENTS

3.0 General: The Contractor shall provide all services, functions and tasks, as described in this PWS, required to fulfill the NCTAMS LANT DET Souda Bay mission.

3.1 Outside Plant (OSP) O&M support: The Contractor shall provide OSP O&M to include, installing, inspecting, splicing, testing, repairing, replacing, upgrading and providing redline documentation for both copper and fiber optic backbone and distribution systems from the vertical frame to the end-user premise equipment in accordance with (IAW) standards, codes and regulations specified in the PWS and Technical Exhibits. Contractor shall identify, document and request maintenance actions from the Base Communication Officer (BCO) trouble desk on all outside plant cable deficiencies discovered.

Specifically, the Contractor shall provide Outside Plant O&M support as follows:

3.1.1 Contractor shall accomplish work orders in accordance with the work order response times as follows:

Incidents shall be resolved within (8) working hours of report to the helpdesk.

Requests shall be resolved within (5) working days of report to the helpdesk.

Critical Incidents shall be resolved within (4) hours of on-site report (recall capability authorized.

Government will be final authority on determination of “Critical Incident”).

3.1.2 In the event of a critical incident, the contractor shall respond at the direction of the NCTAMS LANT Det Souda Bay Base Communication Officer or Technical Director prior to the tasking being submitted in the CAIRs database. Contractor shall receive, respond, and resolve all work order tasking, incident, and requests Via CAIRS.net submitted by Telecomm Specialist at NCTAMS LANT DET Souda Bay.

3.1.3 Contractor shall install, modify, replace, maintain, relocate, and remove all telephone instruments, Local Area Network circuits, special circuits, house cable, premise copper and fiber wiring and similar

p. 11 of 45 communications equipment via work orders to include support for ONENET requirements. Contractor shall conduct site survey for all work orders and submit a report to the COR NLT 15 calendar days from the date of the work order site survey, per Attachment (7), CDRL A006 All cable records shall be entered into CAIRS.NET or other database designated by the Government or BCO. The Government will provide access to these databases.

3.1.4 Contractor shall install, modify, replace, maintain, relocate, and remove all terminal boards, cross connect boxes, fiber optic couplers, fiber media converters, and communications pedestals, and shall run all cross connects, as approved by the COR via work orders, ensuring that all are properly grounded, tagged, labeled and/or stenciled IAW Attachments (1) and (2) of this PWS.

3.1.5 Contractor shall install and repair all outside cable plant cables/fiber optic cables via work orders.

Contractor shall conduct site survey for all work orders and submit a report to the COR NLT 15 calendar days from the date of the work order site survey, per Attachment (7), CDRL A006 Contractor shall test all fiber optic cables, multimode and single mode, prior to installation, and upon completion of connections, ensuring that new installations and repairs are IAW Attachments (1) and (2) of the PWS.

3.1.6 Contractor shall monthly monitor and coordinate clearing, cleaning and dewatering of all outside cable plant man-holes and hand-holes in coordination with site public works contractor. Contractor shall submit a monthly written report to the COR NLT 30 days of inspection, per Attachment (7), CDRL A018.

3.1.7 Contractor shall maintain copper cable and fiber optic assignment records in hard copy and electronic format IAW BCO requirements, programs and processes. The Contractor shall conduct an inspection of cable records on a monthly basis and ensure all changes to existing cable records are forwarded to the COR within 24 hours of the inspection.

3.1.8 Contractor shall identify and label items according to standard telecommunications labeling scheme provided as Attachment (2) of this PWS to include underground cable routes, manholes, hand holes, pedestals, and cables.

3.1.9 The Contractor shall provide installation, clean up and repair of telecommunications and ONENET racks, cabinets and closets. Contractor shall conduct survey annually each year in January and provide a written report of findings. Report should be submitted within 15 days of annual check and all deficiencies shall be corrected within 60 days, per Attachment (7), CDRL A011.

3.1.10 All maintenance and repair items shall be restored to original equipment standards of performance, operability, reliability and accuracy. The Contractor shall not exchange subassemblies, materials or parts among equipment (cannibalize), nor shall the Contractor substitute or replace parts or material with a part or material of lesser grade than that provided by the original equipment manufacturer.

3.1.11 The Contractor shall provide as-built drawings in a format compatible with current NCTAMS LANT DET Souda Bay OSP/ISP Computer-aided design (CAD) drawings.

3.2 Inside Plant (ISP) O&M support: The Contractor shall provide ISP O&M to include installed telephone systems and associated ancillary equipment. Specifically, the Contractor shall provide inside plant O&M support as follows:

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3.2.1 Contractor shall accomplish work orders in accordance with the following work order response times:

Incidents shall be resolved within (8) working hours of report to the helpdesk.

Requests shall be resolved within (16) working hours of report to the helpdesk.

Critical Incidents shall be resolved within (4) hours of on-site report (recall capability authorized).

Government will be the final authority on determined of “Critical Incident”.

3.2.2 Contractor shall receive, respond, and resolve all work orders and telephone repairs as submitted by the Telecomm Specialist with NCTAMS LANT Souda Bay via CAIRS.net.

3.2.3 Contractor shall coordinate with advanced Level III maintenance support to include local telecommunications company to facilitate all telephone systems maintenance.

3.2.4 Contractor shall report all outages immediately to the BCO Helpdesk and if unable to resolve an outage on the telephone system or related equipment within 30 minutes, the Contractor shall contact the COR and advanced Level III maintenance support to include local telecommunications company for assistance.

3.2.5 Contractor shall operate the telephone maintenance console to install new telephone extensions, perform programming changes on telephone numbers, set/change class of service, and to activate/deactivate special features.

3.2.6 Contractor shall troubleshoot and restore telephone services, system and ancillary equipment outages including services provided by commercial telephone provider. Contractor shall coordinate troubleshooting end-to-end circuit problems, whether operated and maintained by Government, foreign Government or other commercial companies.

3.2.7 Contractor shall maintain the telephone terminations, switch patch panels, switch and cable records and provide a Planned Maintenance System (PMS) report every month as indicated in Attachment (7), CDRL A018. The report shall cover actions taken for entire month and is due by the 7th day of the following month.

3.2.8 Contractor shall perform all terminations at the patch panels for installation, relocation, or removal of telephone service or communications circuits transiting the facility upon work order request in accordance with the work order request response times per Attachment (3) of this PWS.

3.2.9 Contractor shall serve as a single point of contact for all telephone communications outages in coordination with maintenance control and the BCO help desk.

3.2.10 Contractor shall coordinate with Level III maintenance support contractor in identifying, addressing and resolving preventive and corrective system maintenance issues that require a manufacturer’s expert level of knowledge. The Contractor will be notified of all such maintenance support unless waived by the COR in writing.

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3.2.11 Contractor shall coordinate with Tier III maintenance support contractor in identifying, addressing and resolving difficult preventive and corrective system maintenance issues that require a manufacturer’s expert level of knowledge.

3.3 Maintenance and Material Management (3M) Maintenance: The Contractor shall provide preventive and corrective maintenance for all equipment and systems IAW the PWS and Technical Exhibits and as prescribed by NCTAMS LANT DET Souda Bay 3M Coordinator. Specifically, the Contractor shall provide 3M Maintenance as follows:

3.3.1 The Contractor shall implement and manage Planned Maintenance System (PMS) in accordance with original equipment manufacturer recommendations. Successful performance of the Contract requires the Contractor to maintain, at a minimum, a PMS Performance Rate (PPR) of 80% throughout the period of performance of the task order. The Contractor shall complete all planned maintenance within the time frame listed in OPNAVINST 4790.4F (Series) and IAW Maintenance Index Pages (MIPs) and Maintenance Requirement Cards (MRCs).

3.3.2 The Government will provide MIPs and MRCs during the Phase-In period. MIPs are normally updated quarterly and are provided by the Government. If such updates result in increased or decreased maintenance hours, the Contractor may request modification of the contract. The man-hours expended for 3M maintenance is identified in the Technical Exhibits.

3.3.3 The Contractor shall comply with PQS requirements IAW Technical Exhibits and station SOPs. The Contractor shall be responsible to comply with 3M program safety requirements during the performance of this Contract.

3.3.4 All maintenance and repair work shall conform to highest professional standards and shall be restored to original equipment standards of performance, operability, reliability and accuracy by the Contractor. The Contractor shall not exchange subassemblies, materials or parts among equipment (cannibalize), nor shall the Contractor substitute or replace parts or material with parts or material of a lesser grade than that provided by the original equipment manufacturer.

3.3.5 The Contractor shall conduct a joint inventory, with the COR, of all 3M tools and supplies IAW the PWS and Technical Exhibits, no later than two (2) calendar days prior to start of full contract performance. In addition, an annual inspection shall be conducted in a similar manner prior to exercising any contract option periods and also not later than 10 calendar days prior to completion of the contract.

The Contractor Site Lead shall sign a receipt for all 3M tools and supplies provided by the Government and shall jointly determine the working order and condition of all tools and supplies and document their findings on the inventory. The Government will replace missing items and repair all items not in working order and provide any new items that are required. The Contractor shall be responsible to replace any missing or damaged items that are the result of negligence.

3.3.6 The Contractor’s performance of PMS shall be subject to spot checks and inspections (announced and unannounced) by the Government. Additionally, the Contractor’s Site Lead shall conduct and document PMS Spot Checks monthly and provide a report to the COR IAW Attachment (7), CDRL A020.

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3.4 Reports and Records: The Contractor shall provide reports and records as required to document all contract support activities per Attachment (7) of this PWS. Specifically, the Contractor shall provide Reports and Records as follows:

3.4.1 At a minimum, the Contractor shall maintain station logs for below listed work areas and make all logs available to the Government when requested. The Master Station Log will be reported to the COR daily per Attachment (7) of this PWS, CDRL A007.

Outside Plant and ancillary equipment/infrastructure Inside Plant and ancillary equipment/infrastructure

3.4.2 The Contractor shall provide a daily status report per Attachment (7) of this PWS, CDRL A007, to include Outside Plant problems, Link/Trunk/Circuit Outages, Inside Plant and Telephone Switch Issues and Power/AC Issues to the COR. The report shall identify both the problems and submit a resolution to the problem.

3.4.3 The Contractor shall work with the BCO to ensure the Government provided cable records system are maintained and updated with current records to include building numbers, cable pairs, and pedestals.

3.4.4 The Contractor shall provide ISP/OSP testing (Point to Point/End to End), certification and labeling of new infrastructure per Attachment (2) of the PWS.

3.5 Additional Support

3.5.1 Three times per contract year, the government will provide a minimum of forty-five (45) days’ notice that additional support will be executed within the scope of the PWS resulting from projects identified by the COR with a list of tasks to be completed

3.5.2 Each additional support task will be limited to scope of work described in PWS sections 3.1 and 3.2 above.

3.5.3 Each support task shall be priced for two (2) additional personnel (OSP or ISP Technicians as appropriate to the task list) to travel to the designated site to perform OSP/ISP work for two (2) weeks.

The government may have multiple support requests to occur back-to-back for a total of six (12) weeks all together.

3.5.4 This additional support shall be included in the Firm-Fixed Price bid.

3.6 MILCON Support

3.6.1 As a separate, optional CLIN in option periods 1-4, the contractor shall provide a FFP to execute up to 4 additional support as described in paragraph 3.5.

3.6.2 The number of additional technicians, duration, and limits to work performed are identical to the additional support described in paragraph 3.5. The government may choose to activate each additional support period separately or back to back.

SECTION 4.0 PERSONNEL REQUIREMENTS

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4.1 General:

4.1.1 The Contractor shall be accountable to the Government for the performance of all its employees, including subcontractors, used in fulfilling the requirements of this PWS. Personnel requirements for key labor categories are provided as Attachment (8).

4.1.2 The Contractor shall provide fully qualified personnel who have technical backgrounds and experience as defined in this section.

4.1.3 All personnel shall have the appropriate security clearances prior to assumption of duty. Contractor personnel must be United States citizens, able to communicate effectively in English, both orally and in writing.

4.1.4 The Contractor shall develop and implement a qualification program to ensure Contractor personnel remain qualified to perform all contract requirements throughout the life of the contract.

4.1.5 Contractor personnel qualifications will be subject to Government review.

4.1.6 Contractor’s trainees shall not operate or perform maintenance on equipment without continuous supervision by fully qualified personnel.

4.1.7 Contractor is responsible for all costs related to training discussed in this section for its employees.

4.1.8 During the on-going performance of the task order if any contractor personnel are identified by the KO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population the contractor shall take appropriate steps to replace such personnel. The Contractor shall not be reimbursed for costs associated with such removal, including the costs for replacement of personnel. Contractor shall inform the COR via email within 24-hours and submit a written electronic report within five (5) working days, per Attachment (7), CDRL A015, of incidents of misconduct by its employees that violate the laws of the United States or Host Nation.

4.1.9 In addition to meeting all requirements in this section of the PWS, the Contractor shall provide fully qualified personnel that meet or exceed the requirements listed in Attachment (8), “Personnel Requirements for Labor Categories”.

4.2 Required Minimum Manning during the Life of the Contract: The Contractor shall provide at all times sufficient personnel with qualifications and skills to safely operate and maintain all equipment and systems identified in this PWS and Technical Exhibits. All labor categories and quantities of personnel, proposed by the Contractor in its Technical Proposal shall constitute the minimum manning during the life of the contract.

4.3 Names/Number of On-Site Contractor Employees: The Contractor shall provide the Government not later than (NLT) the end of the Orientation/Phase-In Period, the names of all on-site Contractor employees, their position as specified in the Technical Proposal, resume, job assignment, functional area, location, and security clearance.

4.4 Maintenance of Contractor’s List of Personnel: During the life of the contract, the Contractor shall continually update the list of on-site Contractor personnel when substitutions are made and when

p. 16 of 45 employees are terminated, furloughed, suspended, or on extended leave of absence due to illness, death in family, or any other cause. Changes to the list of on-site Contractor employees shall be effected by the Contractor within five working days of the actual substitution or termination of the employee.

4.5 Site Lead and Alternate: The Contractor shall identify one (1) individual to perform duties as the Site Lead along with other duties as needed to leverage the expertise of this individual and minimize total staffing requirements. The contractor shall identify a Site Lead in writing to the COR no later than five

(5) calendar days after the start of the period of performance or NLT five (5) calendar days after the position is re-assigned to another employee, per Attachment (7), CDRL A014. The Site Lead shall have the appropriate experience as outlined for their primary duty. The Site Lead shall work on site a minimum of 40 hours/week at the NCTAMS LANT DET. Souda Bay Facility during core business hours. The Site Lead shall be the Contractor’s primary representative and have the Contractor’s full authority to act on matters pertaining to the performance of services under this task order. The Site Lead shall designate an Alternate Site Lead in writing to the COR no later than five (5) calendar days after the start of the period of performance or NLT five (5) calendar days after the position is re-assigned to another employee, per Attachment (7), CDRL A014. The designated Alternate Site Lead shall have full authority to take any necessary contract support actions when the Site Lead is unavailable. Neither the Site Lead nor the Alternate Site Lead is intended to be a dedicated fulltime position and may be assigned as a collateral duty. The Site Lead shall ensure that all contractor personnel assigned to this task order working at NCTAMS LANT DET Souda Bay meet all contract requirements. The Government shall have 7/24/365 access via cell phone to locally based Site Lead.

4.5.1 In the event that the Site Lead will be absent for a period of one week or more, the COR shall be notified in advance and adequate provision shall be provided by the Contractor to ensure full contract coverage and alternate points of contact are provided.

4.6 Inside Plant/Outside Plant (ISP/OSP) Technicians: The Contractor shall provide technicians that meet or exceed the requirements listed in Attachment 8, “Personnel Requirements for Labor Categories”.

4.7 Contractor Personnel Security Clearance Requirements:

4.7.1 All Contractor personnel shall have a minimum Secret clearance based on a Tier 3 Background Investigation per DOD Manual 5200.02, Procedures For The DoD Personnel Security Programs (PSP), before beginning work on-site.

4.8 The government estimates based on historical levels of effort and expectations under this task order that the work in this PWS can be accomplished with the below minimum staffing levels.

4.8.1 NCTAMS LANT DET Souda Bay, Greece

Two (2) Outside Cable Plant/Inside Cable plant Telecommunications Technician One (1) Inside Cable Plant/Telecommunications Technician

SECTION 5.0 – 7.0 INSPECTION REQUIREMENTS

5.0 Contractor’s Quality Control (QC) Program

5.1 Overview and Responsibilities. The Contractor shall provide and maintain an inspection system and quality control program covering the services to be provided herein. The Contractor shall provide to the

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COR a complete Quality Control/Performance Monitoring Plan within 30 days following period of performance start date, per Attachment (7), CDRL A008. A copy of the QC Plan shall be kept on site and available to the Government upon request.

5.2 Quality Control Plan specifics. The QC plan shall provide the Contractor’s detailed management, organization and operational plans for a continuous performance monitoring program for all systems, equipment and circuits to ensure high quality customer service by detection and correction of equipment degradation before service interruptions occur. The plan shall include at a minimum:

5.2.1 A description of the inspection system that will be used to monitor and check the services required by the task order. The description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

5.2.2 Control procedures for any Government provided keys or lock combinations.

5.2.3 A description of the methods to be used for identifying and preventing defects in the quality of service performed.

5.2.4 A description of the records to be kept to document inspections and corrective or preventive actions taken.

5.2.5 Compliance with Occupational Safety and Health Administration (OSHA).

5.2.6 Compliance with Environmental Protection Agency (EPA) regulations.

5.2.7 Compliance with information, physical and personnel security requirements.

5.2.8 Standard forms and reports to be used to document quality control/performance testing, including work flow and distribution charts.

5.2.9 Locations, formats and procedures for Master Station Logs in accordance with NTP-4 and DISAC 310-70-1, Supplement II, Chapter II.

5.3 Quality Control Plan periodic review. The Contractor shall update and revise the plan as necessary and submit to the COR for annual review by 15 March of each year, per Attachment (7), CDRL A016.

The plan shall become the property of the Government upon contract completion.

6.0 Government’s Quality Assurance Surveillance Plan (QASP)

The COR is responsible to the KO for the monitoring and surveillance of the Contractor's performance IAW the terms of this contract. The COR will be designated in writing to the Contractor. The COR will provide technical guidance, monitor, assess, record, and report on the Contractor’s technical performance under this contract in accordance with the procedures, methods, and guidelines set forth in the QASP.

The COR will work closely with the on-site supervisor and is authorized direct liaison with Contractor personnel in carrying out monitoring and surveillance IAW the duties and limitations of the Contracting Officer's appointing letter and the QASP. The Government will conduct quality assurance surveillance oversight in accordance with Attachment (9)

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7.0 Government Inspections and Technical Evaluations

7.1 RESERVED.

7.2 NCTAMS LANT Command Inspection: NCTAMS LANT Command Inspections are conducted periodically (historically every three years) to evaluate the operational readiness of individual stations, detachments or sites. Command Inspection teams are comprised of personnel from NCTAMS LANT Inspector General (IG) Staff and NCTAMS LANT Departments or Field Activities. Notification of inspection visits will be provided 30 days in advance. The Government will notify the Contractor of all scheduled and unscheduled inspections. The objectives of the inspection are to:

7.2.1 Evaluate facilities and equipment to identify significant deficiencies and problem areas that affect the operational capability of the station, service to the users, or system quality and reliability.

7.2.2 Present significant problems to the command to allow implementation of timely corrective actions.

7.2.3 Provide technical assistance as required.

7.2.4 Ensure that deficiencies and problem areas have been properly resolved.

7.3 Additional Performance Review/Inspections: Below is a list of Contractor performance areas that are subject to review by the Government.

Maintenance, Management and Material Physical Security and Loss Prevention Program Information Systems Security Program Navy Warfare Publications (NWP) Safety/Environmental Program Information and Personnel Security

7.4 Contractor's Responsibility: The Contractor shall provide access to spaces, records (Hardcopy and electronic) and equipment in support of inspection teams, and shall provide assistance with preparations for the inspection prior to the inspection. The Contractor shall correct deficiencies that are within the scope of this task order within the 120 days of receipt of the final report from the Government.

SECTION 8.0 GOVERNMENT FURNISHED PROPERTY (GFP)

8.0 General

The Government will provide, without cost, facilities, equipment, initial inventories of materials, and services listed in the following subsections. Government Furnished Property (GFP) encompasses Government Furnished Facilities (GFF), Government Furnished Equipment (GFE), Government Furnished Materials (GFM), and Government Furnished Information (GFI). The terminology GFP, GFF, GFE, GFM, and GFI will be used throughout the PWS. The Contractor shall not make any changes of any type to the site's facilities, hardware, software, or operational configuration without the appropriate controlling authority’s (i.e. NCTAMS LANT Souda) prior approval which shall be routed and finally approved through the Contract Administration Office. The Government retains decision-making

p. 19 of 45 responsibility to reconfigure system equipment installations at NCTAMS LANT DET Souda Bay and sites. Any additions, improvements, or upgrades of GFF made by the Contractor and authorized by the Government, shall immediately be added to the appropriate inventory and shall become the property of the Government unless specifically excluded elsewhere in this PWS. A Property Control Plan shall be submitted to the COR by the Contractor NLT 30 calendar days after contract start date and within 30 calendar days of any change to the GFP, per Attachment (7), CDRL A009.

8.1 Government Furnished Facilities (GFF)

8.1.1 General: The Government will provide the facilities, office equipment (space and storage) and related furnishings listed in Attachment (4) of this PWS. The Contractor may decline to accept the inventory of office space and furnishings listed in Attachment (4). If declined, Contractor shall provide office furnishings at its own expense. The Contractor shall submit all requests to COR for approval prior to GFF modifications. Approved GFF modifications will be at contractor’s own expense. Any furnishings procured by the Contractor must be approved by the Contracting Officer prior to use in Government facilities. The Contractor shall notify the COR of any modifications 30 days prior to start of modification, per attachment (7), CDRL A003. The COR will review documentation for the modification and defer to the Contracting Officer to provide final authorization or approval.

8.1.2 NCTAMS LANT Souda Bay Facilities and Buildings: The Government will provide for major repairs and maintenance of real property (buildings, grounds, fences, environmental control systems, etc.)

at no cost to the Contractor, provided the repairs do not result from Contractor’s negligence. The Contractor shall be responsible for all damages caused by the intentional or negligent activity of its employees. Contractor shall return the facilities to the Government in the same condition as received, fair wear and approved modifications excepted. These facilities shall be used for the performance of this task order only. Contractor shall submit report of all damage to government facilities, equipment, materials, spare parts or property. The report of damages shall be submitted to the COR within two (2) working days of the occurrence of damage, per Attachment (7), CDRL A004.

8.1.3 Removal of Hazardous Materials/ Hazardous Waste: All materials deemed hazardous materials by OSHA or hazardous waste by EPA that are encountered by the contractor during the performance of the task order shall be identified, handled, containerized, stored or discarded IAW United States Environmental, Base, and Host Government statutes. Contractor shall coordinate schedule for pickup of hazardous waste with Commander NSA Souda Supply or Public Works Department.

8.1.4 Facility Modification Made by the Government: The Government retains right to make modifications to GFF. The Government will notify the Contractor via the COR of any modifications to the GFF NLT 30 days prior to start of work. The COR will review documentation for the modification for proper authorization or approval.

8.2 Government Furnished Equipment (GFE)

8.2.1 Spare Parts, Tools and Bench Stock: The Government will provide an initial inventory for spare parts, tools and bench stocks to the contractor. The Contractor shall maintain the initial provided inventory in proper working condition. The Contractor shall replace lost, misplaced or damaged items through Contractor negligence. Any additional spare parts, tools and bench stock required to perform the services under this task order shall be provided under the cost reimbursement CLIN under this contract.

The contractor shall submit an annual cost report NLT 31 October of each year to the COR, for cost spent

p. 20 of 45 and projection of costs for spare parts,…