PWS.pdf

Ver. October 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

STATE COLLEGE LODGING SERVICES BLANKET PURCHASE AGREEMENT (BPA)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform lodging provision to benefit Air National Guard members in Regularly Scheduled Drill (RSD) and Rescheduled Drill (RD) status Services, as defined in this PWS.

1.1.1 Objectives: The Government (193d Air Operations Group) intends to enter into a Blanket Purchase Agreement (BPA) that will consist of a three-year ordering period.

This synopsis/solicitation is being used to set up agreements that will be used to place orders for lodging. The resulting BPAs are not contracts but agreement of pricing, terms and conditions for quick and efficient delivery orders of lodging to benefit Air National Guard members in Regularly Scheduled Drill (RSD) status. The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary to perform Lodging Services, as defined in this PWS. The contractor shall also maintain conformance with Air Force Manual (AFMAN) 34-135 – Air Force Lodging program, and 193d Special Operations Wing Lodging Policy (local guidance). Awarded BPA shall be made to the contractor(s) who offer the lowest rate pricing and meet/exceed the technical requirements of this solicitation.

1.2 Background: The Pennsylvania Air National Guard (PAANG) has a primary requirement for commercial lodging and associated support services to house 193d AOG personnel on Inactive Duty for Training (IDT) status. IDT status may fall on any day of the month for select individuals, but generally the requirement for lodging exists over the course of one (1) weekend per month. Required nights of lodging for eligible personnel may occasionally increase or decrease significantly, depending on mission requirements. As previously identified, requirements may exist for lodging military members on IDT status outside of the primary RSD weekends throughout the course of any given month.

1.3 Period of Performance (PoP): The Period of Performance shall be 5 Years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0800-2200 on Monday through Friday and on designated RSD weekends, except on recognized US holidays. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Lodging shall be provided at the following location: State College, PA. Lodging will not exceed 10 miles from the address 1776 Minuteman Lane, State College, PA 16803.

1.4.1.1 Telework:

The Government will permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.6 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.7 Reserved.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5.

The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced.

The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Reserved.

1.4.11 Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AFI Air Force Instruction AFOSH Air Force Occupational Safety and Health AOG Air Operations Group AT/OPSEC Antiterrorism/Operational Security BPA Blanket Purchase Agreement CM Contract Manager COR Contracting Officer Representative DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation FSS Force Support Services FY Fiscal Year GFP/M/E/S Government Furnished Property/Material/Equipment/Services HSPD Homeland Security Presidential Directive IDT Inactive Duty for Training IA Information Assurance IS Information System(s) KO Contracting Officer MILPDS Military Personnel Data System NGB National Guard Bureau OCI Organizational Conflict of Interest

PoP Period of Performance PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RD Rescheduled Drill RSD Regularly Scheduled Drill SCR Service Contract Reporting SOW Special Operations Wing Instruction SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Services: The POC shall work through the Contracting Officer’s Representative (COR) to resolve issues, receive technical instructions, and ensure adequate performance of services. The COR and designated representatives will be fully authorized to contact the hotels directly as well if needed.

4.0 Requirements: The contractor shall furnish clean and smoke free double and single occupancy hotel/motel rooms at the predetermined price established by the price list most recently approved by the Government at the time the request is made. Rooms shall comply with all Municipal, State and Federal environmental, health and safety standards.

4.1 The hotels shall be from an approved list that is inspected, at a minimum, annually by the hotel inspection team from the 193d Special Operations Wing (SOW). The inspection team may consist of Force Support Services (FSS), Public Health, Fire Department and/or Security Forces.

4.2 Additional Charges:

4.2.1 Any charges incurred by the member outside the room charge shall be payable by the member at the time of check-out. The Government is not responsible for any extra charges. This includes but is not limited to long distance calls, room service, etc. As part of the check-in procedures, the Front Desk shall provide in depth information on services available that are not included in the room rate to all 193d AOG personnel.

4.2.2 Desk clerks shall be able to explain to customers miscellaneous charges not covered by this statement of work.

4.2.3 All facilities, services, and courtesies customarily extended to occupants without charge (i.e. concierge, shuttle, pools, lounges, parking areas, etc) shall also be available without additional charge to the Government under this BPA.

4.3 Reservations:

4.3.1 Reservation requests shall be coordinated from the 193d AOG COR and COR alternate with the contractor.

4.3.2 The contractor shall generate hotel reservations for the requesting members then send the hotels and confirmation numbers to the COR. For multi-day reservations, members will remain at the same hotel and not change locations.

4.4 Double occupancy shall be used to the greatest extent possible using the following guidelines:

4.4.1 Male members are roomed with male members, female members are roomed with female members. Gender is identified according to MILPDS. The information shall be provided as requested by the contractor. Mixed gender is only authorized for married couples.

4.5 Hotels shall provide check-in/check-out services 24 hours a day, 7 days a week.

The contractor shall coordinate with the COR on a monthly basis to procure an updated roster and provide the roster to the hotels for identifying 193d AOG members. AOG members shall provide photo identification to the front desk. The front desk shall verify against the provided roster.

4.6 The contractor shall, at the request of the Government, investigate any complaints submitted to the contractor from the COR that arise from customer experiences. The contractor will provide a response within 1 business day.

4.7 Custodial/Housekeeping:

4.7.1 The contractor shall maintain a clean and healthy environment. All custodial/sanitation services shall be in accordance with commercial standards.

4.7.2 Linen Service shall be provided in accordance with industry standards.

4.7.3 General daily housekeeping, to include making beds, replacing towels, emptying trash receptacles, cleaning floors and sanitizing bathrooms shall be completed in accordance with these standards unless the do not disturb sign is posted on the exterior of the room door. Upon check-in, all members’ rooms should have received these housekeeping services prior to the time of check-in.

5.0 Accommodations.

5.1 Each room shall contain living and sleeping areas in accordance with industry standards. Beds, linens and additional equipment provided by the hotel/motel shall also be in compliance with industry standards. Double rooms shall occupy no more than two people and both occupants may share a bathroom. Roll-away beds and pullout sofas shall not be considered for double occupancy rooms.

5.2 Rooms shall include all standard accommodations found within the commercial market place for “Midscale” hotel/motel services. Midscale hotels typically include but are not limited to: internet access, a refrigerator, a microwave, a television with cable/satellite access, iron and ironing board and an alarm clock.

5.3 Living quarters shall be provided with heating and air conditioning, dependent upon the season and necessity to maintain the comfort of the guests. Each room shall allow occupant control of room temperature.

5.4 All rooms shall have “do not disturb” signs available for the occupant to display on the door. Property employees shall not enter a room with a sign displayed regardless of whether or not the member is present.

5.5 Bathrooms in the guest rooms shall be clean, sanitized, and fully maintained.

Bathrooms shall contain a shower and/or tub combination containing a shower door or curtain, a wash basin, a properly functioning toilet and a mirror. Bathrooms shall have adequate lighting and grounded electrical outlets no lower than counter height near the wash basin or vanity.

5.6 The 193d AOG reserves the right to disqualify properties that do not meet their health and sanitization requirements. Cleaning and room standards are inspected in line with Air Force Occupational Safety and Health (AFOSH) Standards.

6.0 Security.

6.1 Contractor shall ensure the hotel is in a safe and crime-free environment.

6.2 Hotel rooms shall be equipped with an interior lock, deadbolt or double lock and an entrance peephole. If the guest room has a sliding door or French doors, they shall be equipped with an effective locking device. Access shall be limited to occupants, cleaning staff and management in the case of an emergency.

6.3 No ground floor exterior doors to any room housing 193d AOG personnel are permitted.

6.4 All doors for main building entrances shall have controlled and secured access.

6.5 Each parking lot shall be equipped with adequate lighting for the safety of the members and their belongings.

6.6 The 193d AOG reserves the right to disqualify properties failing to meet their security requirements. Security requirements are based upon historical police reports and criminal activity in the local area to the property. Properties shall be in low crime areas.

6.7 Hotels must provide a means of storing and safeguarding, in a safe or a vault; small high-value personal property of the occupants at no additional cost. Receipts for stored items must be furnished to the guest.

7.0 Price

7.1 Lodging cost shall not exceed current fiscal year (FY) per diem for the State College area as established by the Defense Travel Management Office. Prices will be reviewed by the Government annually at the start of each new FY.

8.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition

Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2

Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201 -2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program

(PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and

Civil Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://www.esd.whs.mil/Directives/issuances/dodm http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program

Operating Manual (NISPOM)

02/28/2006 (Change 2:

05/18/2016)

AFI 10-245

Antiterrorism

03/28/2013 (Certified current

03/30/2017) https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AFI 31-101

Security Forces Standards and

Procedures

08/18/2020 https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AFMAN 31-113

Security Forces Standards and Procedures

03/05/2013 Change 1:

12/02/2015 https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AFPD 17-1

Information Dominance Governance and Management

04/12/2016 https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AFMAN 17-1301

Computer Security (COMPUSEC) 02/12/2020 https://www.e-publishing.af.mil/Product-

Index/#/?view=pubs&orgID=10141&catID=1&series =-1&modID=449&tabID=131

AFI 10-701

Operations Security

7/24/2019 (Change 1:

06/09/2020) https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AFMAN 34-135

AF Lodging and AF Laundry and Linen Exchange Programs

7/1/2019 https://static.e-publishing.af.mil/production/1/af_a1/publication/afm an34-135/afman34-135.pdf 193d SOW Lodging Policy 4/13/2022 https://usaf.dps.mil/sites/AFSOC-

193SOW/193SOMSG/SOFSS/Lodging/Shared%20 Documents/193%20SOW%20Lodging%20Policy%2

0v6.pdf

8.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form Date Website I-9

Employment Eligibility Verification 10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security Agreement

Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm https://www.esd.whs.mil/Directives/issuances/dodd/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance

Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method / By

Whom

4.1 Minimum

annual inspection of hotels

The contractor shall coordinate with the COR to ensure all approved hotels are scheduled for annual inspections.

Initial inspections are scheduled NLT 14 days following contract award.

Periodic Inspection / COR

4.6 Response to

customer complaints

Written or verbal response provided to COR within 1 business day

100% of complaints submitted by COR are responded to with anticipated remedy

COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.5.3 AT Level 1

Awareness Training

Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

1.4.5.11 OPSEC

Training Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

1.4.3 Quality

Control Plan

Provided within 10 days of contract award.

1 Electronic Submission

COR

TECHNICAL EXHIBIT 3

Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities.

ITEM NAME ANNUAL ESTIMATED

QUANTITY

1 Monthly rooms required for Regularly

Scheduled Drills (weekends) 80 monthly/960 annually

2 Monthly rooms required for Rescheduled Drills (usually weekdays)

20 monthly/240 annually