PWS - Diego Garcia LMR System Maintenance - (May 7 2025).pdf

PERFORMANCE WORK STATEMENT

36th MSG Det 1 DIEGO GARCIA

DATE: 07 MAY 2025

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LMR MAINTENANCE SYSTEM

1. General Information. This is a requirement scope for appropriate services necessary to maintain Land Mobile Radio (LMR) assets owned and operated by 36th MSG Det 1 on Diego Garcia, in accordance with this Performance Work Statement (PWS). This PWS is for a Base Year with a performance period of 08 September 2025 to 07 September 2026, and four (4) subsequent Option Years. Work will be performed at the 36th MSG Det 1 locations on Diego Garcia as indicated on maps of equipment locations. Maps and equipment are included in Appendix A. The equipment covered under this PWS is listed in Appendices B and C.

2. Maintenance Support Services. Maintenance support services shall be recurring and nonrecurring. The Recurring maintenance support includes Network Monitoring with AF Technician Dispatch, Technical Support, Infrastructure Repair with Advanced Replacement, Remote Security Patch Installation, Quarterly Preventative Maintenance Inspections, Network Updates, Security Monitoring, Annual System Management Training, Comprehensive Radio Repair APX6000 and Annual Preventative Maintenance APX6000. The maintenance support services that are required for these services are outlined and detailed in this PWS.

3. Recurring Maintenance Support. Recurring Maintenance Support will be performed as scheduled and required for preventative and corrective maintenance on all equipment listed in Appendices B and C. The contractor will provide all labor, materials, tools, documentation, physical planning manuals, diagnostic/test equipment and any other requirements necessary in order to provide and perform the Recurring Maintenance Support. The Recurring Maintenance Support services are detailed.

4. Network Monitoring with AF Technician Dispatch. The contractor shall electronically monitor Elements of 36th MSG Det 1 Diego Garcia Land Mobile Radio (LMR) System for Events on a continuous basis at a 24x7 monitoring facility. Elements monitored are listed in Table A. When an Event is detected, the contractor’s trained technologists will run remote diagnostic routines and troubleshooting, and if required dispatch an AF technician(s). The contractor’s monitoring facility will maintain contact with the AF technician(s) until the issue is resolved and/or a plan to resolve is agreed upon. Contractor shall have an electronic work ticket system for tracking work performed remotely and on-site for the 36th MSG Det 1 Diego Garcia LMR System.

4.1. Contractor Responsibilities: Provide secure connectivity for the network monitoring of the

36th MSG Det 1 Diego Garcia LMR System including any equipment required. Monitor the 36th MSG Det 1 Diego Garcia LMR System on a 24x7x365 continuous basis and remotely access the 36th MSG Det 1 Diego Garcia LMR System to perform remote diagnostics, attempt remote Restoral, as appropriate. Dispatch an AF technician(s), as required. Track all work performed via contractor’s electronic work ticket system.

4.2. 36th MSG Det 1 Responsibilities: Allow contractor continuous remote access to obtain 36th MSG Det 1 Diego Garcia LMR System availability and performance data.

Provide connectivity between Diego Garcia and Okinawa.

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Table A: Monitored Elements

Monitored Elements Table

Switch Backup Server Domain Controller Firewall Call Processor Environmental Gateway Core Gateway Unit Router Core Router Node Virtual Machine Packet Data Gateway VMS Network Device Moscad Server Telephony Server UEM Zone Controller Controller Base Radio LAN Switch

Table B: Engagement Table

Incident Priority

Definition Engagement Times

Critical Core:

Core server failures Core Link failure Sites/Subsites:

Not Wide Trunking >= 33% of Sites/subsites down

Response provided 24 hours, 7 days a week, including US Holidays.

High Sites/Subsites:

< 33% of Sites/subsites down >= 33% of channels down Devices:

Site Router/switch, GPS server down

Response provided 24 hours, 7 days a week, including US Holidays.

Medium Sites/Subsites:

< 33% of channels down

Response provided 8 x 5 on standard business days, hours which is normally Monday through Friday 8AM to 5PM, excluding US Holidays.

Low Minor events and warnings in the system Preventative & Planned Maintenance Activities (Scheduled Work)

Response provided 8 x 5 on standard business days, which is normally Monday through Friday 8AM to 5PM, excluding US Holidays.

5. Technical Support. Contractor shall provide centralized remote telephone support for technical issues that require a high level of expertise or troubleshooting on Equipment. The centralized remote telephone support shall be toll-free (1-800).

5.1. Contractor Responsibilities: Contractor shall respond to requests for Technical Support for the diagnosis of operational problems in accordance with the response times set forth Table B. Contractor shall provide a toll-free number to the centralized support center. Contractor will advise 36th MSG Det 1 Diego Garcia Point-of-Contact (POC) the procedure for any operational issues, including providing a known fix for issue resolution when available.

Track all work performed via contractor’s electronic work ticket system.

5.2. 36th MSG Det 1 Responsibilities: Contact the contractor for technical support.

5.2.1. Engagement Definitions are listed in Table B (see paragraph 4.2)

6. Infrastructure Repair with Advanced Replacement. Contractor shall repair Infrastructure down to the component level at the manufacturer’s repair facility. Equipment covered under

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Infrastructure Repair is listed in Appendix B. If Infrastructure is no longer supported by the original equipment manufacturer, Contractor shall replace Infrastructure with similar Infrastructure, when possible. Due to the geographic location of Diego Garcia, Contractor shall provide Advanced Replacement unit(s) as available for 36th MSG Det 1 Diego Garcia LMR’s malfunctioning Infrastructure.

6.1. Contractor Responsibilities: Perform an operational check on the Infrastructure to determine the nature of the problem; replace malfunctioning components; verify that Infrastructure is returned to manufactured specifications; perform a Box Unit Test on all serviced Infrastructure; and perform a System Test on select Infrastructure. Provide new or reconditioned units as an advanced replacement when available for the 36th MSG Det 1 Diego Garcia LMR malfunctioning Infrastructure. All shipping will be provided by the contractor between contractor’s location and manufacturer’s repair facility. Advanced Replacement units shall be received on Guam within 5 days for shipment via Andersen AFB to the 36th MSG Det 1 Diego Garcia POC. Track all work performed via contractor’s electronic work ticket system. (Note - Infrastructure Repairs does not include physically damaged Infrastructure; consumable items including, but not limited to, batteries, connectors, cables, tone/ink cartridges; racks, furniture and cabinets and firmware and/or Software upgrades). Contractor shall ship Advanced Replacement Units and/or Repaired Units to the 36th MSG Det 1 Diego Garcia team via Andersen AFB – Guam.

6.2. 36th MSG Det 1 Responsibilities: Provide Contractor access to equipment, equipment sites, and equipment and system information. Provide Contractor information regarding equipment issues such as trouble symptoms, and model/serial number of equipment needing repair.

7. Remote Security Patch Installation. Contractor shall provide pre-tested 3rd party software security updates for the 36th MSG Det 1 Diego Garcia LMR / ASTRO25 System. Contractor shall push the tested security updates over the established connection to the 36th MSG Det 1 Diego Garcia LMR / ASTRO25 System.

7.1. Contractor Responsibilities: Contractor shall maintain a dedicated vetting lab for the support for 36th MSG Det 1 Diego Garcia LMR / ASTRO25 System for the purpose of pre-testing security updates. Contractor shall obtain relevant third party software security updates and test at the Contractor’s dedicated vetting lab. The vetted/tested updates shall be remotely pushed as follows: Weekly – McAfee Antivirus definitions; Monthly Windows OS updates; and Quarterly – Solaris, RHEL OS, VMware ESXI updates. Contractor shall pre-coordinate the schedule for remotely pushing any Security Patches.

7.2. 36th MSG Det 1 Responsibilities: Allow Contractor remote access to the 36th MSG Det 1

Diego Garcia LMR network.

8. Quarterly Preventative Maintenance Inspections. Contractor shall perform quarterly

Preventative Maintenance on the 36th MSG Det 1 Diego Garcia LMR System infrastructure, which includes equipment listed in Appendix B. The Preventative Maintenance will provide an operational test and alignment, on the 36th MSG Det 1 Diego Garcia LMR’s Infrastructure Equipment (infrastructure or fixed network equipment only) to ensure the Infrastructure meets

P a g e 4 | 29 original manufacturer’s specifications. As required the Contractor shall also perform any corrective maintenance actions during the Quarterly Preventative Maintenance Inspections as identified via the Contractor’s Network Monitoring of the 36th MSG Det 1 Diego Garcia LMR System.

8.1. Contractor Responsibilities: Travel to Diego Garcia. Physically inspect the 36th MSG Det

1 Diego Garcia LMR Infrastructure Equipment in the system (equipment cabinets, general circuitry, fault indicators, cables, and connections); remove any dust, and/or foreign substances from the Infrastructure; clean filters (if applicable); and measure, record, align, and adjust the Infrastructure Equipment parameters in accordance with the manufacturer’s service manuals and the Rules and Regulations of the Federal Communications Commission (FCC). Perform any corrective maintenance actions as required that have been identified by Network Monitoring. Track all work performed via contractor’s electronic work ticket system.

8.2. 36th MSG Det 1 Responsibilities: Provide preferred schedule for quarterly Preventative

Maintenance.

ASTRO® 25 2022.HS Preventative Maintenance Checklist

MASTER SITE CHECKLIST - LEVEL 1

SERVERS

Equipment Alarms Check LED and/or other status indicators for fault conditions.

Capture Diags Perform recommended diagnostic tests based on server type. Capture available diagnostic logs.

NM Client Applications Review UEM events and transport medium types, (microwave/leased line/telco, etc.). Event log review for persistent types. Verify all NM client applications are operating correctly.

Complete Backup Verify backups have been done or scheduled. SZ database (BAR), CDM/ADM database, etc.

Network Time Protocol

(NTP)

Verify operation and syncing all devices.

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MASTER SITE CHECKLIST - LEVEL 1

ROUTERS

Equipment Alarms Check LED and/or other status indicators for fault conditions.

Capture Diags Perform recommended diagnostic tests based on router type. Capture available diagnostic logs.

SWITCHES

Equipment Alarms Check LED and/or other status indicators for fault conditions.

FIREWALLS

Equipment Alarms Check LED and/or other status indicators for fault conditions.

DISPATCH SITE CHECKLIST - LEVEL 1

GENERAL

Inspect all Cables Inspect all cables/connections to external interfaces are secure

Mouse and Keyboard Verify operation of mouse and keyboard Configuration File Verify each operator position has access to required configuration files

Console Op Time Verify console op time is consistent across all ops Screensaver Verify screensaver set as customer prefers Screen Performance Verify screen operational/performance Cabling/Lights/Fans Visual inspection of all equipment - cabling/ lights/ fans Filters/Fans/Dust Clean any filters/ fans/ dust- all equipment Monitor and Hard Drive Confirm monitor and hard drive do not "sleep"

Speakers Test all speakers - audio quality, volume, static, drop-outs, excess hiss when turned up.

Channel Audio in Speaker Verify selected channel audio in select speaker only.

Footswitch Pedals Verify both footswitch pedals operational Radio On-Air Light Verify radio on air light comes on with TX (if applicable)

COMPUTER PERFORMANCE TESTING

Computer Reboot Reboot op position computer Computer Operational Confirm client computer is fully operational (if applicable)

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DISPATCH SITE CHECKLIST - LEVEL 1

AUDIO TESTING

Conventional Resources Confirm all conventional resources are functional with adequate audio levels and quality

Secure Mode Confirm any secure talk groups are operational in secure mode

Trunked Resources Confirm all trunked resources on screen are functioning by placing a call in both directions (at the customer's discretion) and at a single op position

Backup Resources Confirm backup resources are operational

RF SITE CHECKLIST - LEVEL 1

RF PM CHECKLIST

Equipment Alarms Verify no warning/alarm indicators.

Clean Fans and Equipment

Use antistatic vacuum to clean cooling pathways

Site Frequency Standard Check

Check lights and indicators for A/B receivers.

Basic Voice Call Check Voice test each voice path, radio to radio.

Control Channel Redundancy (trunking)

Roll control channel, test, and roll back.

PM Optimization Workbook

Complete Base Station Verification tests - Frequency Error, Modulation Fidelity, Forward at Set Power, Reverse at Set Power, Gen Level Desense no Tx

MOSCAD CHECKLIST - LEVEL 1

MOSCAD SERVER

Equipment Alarms Verify no warning/alarm indicators.

Check Alarm/Event History

Review MOSCAD alarm and events to find if there are chronic issues.

Windows Event Logs Review Windows event logs. Save and clear if full.

Password Verification Site devices to verify passwords. Document changes if any found.

MOSCAD CLIENT

Equipment Alarms Verify no warning/alarm indicators.

Check Alarm / Event History

Review MOSCAD alarm and events to find if there are chronic issues.

Windows Event Logs Review Windows event logs. Save and clear if full.

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MOSCAD CHECKLIST - LEVEL 1

Password Verification Site devices to verify passwords. Document changes if any found.

MOSCAD RTU's

Equipment Alarms Verify no warning/alarm indicators.

9. Network Updates. Contractor shall provide software and hardware updates including implementation services for the 36th MSG Det 1 Diego Garcia LMR System (ASTRO25). All updates shall be pre-tested by the Contractor in the Contractor’s test lab prior to deployment on the 36th MSG Det 1 Diego Garcia LMR System’s network.

9.1. Contractor Responsibilities: Contractor shall pretest the software and hardware updates in the Contractor’s dedicated testing lab to ensure the updates are compatible with the 36th MSG Det 1 Diego Garcia LMR System. Contractor shall provide the pretested software and hardware updates to refresh the 36th MSG Det 1 Diego Garcia LMR System. This shall include the on-site implementation services necessary to install the software and hardware updates by traveling to Diego Garcia to complete. Contractor shall update any of the Customer’s spares with the software/hardware refresh. In addition the Contractor shall provide software and hardware update for the following items once during the term of the contract:

9.1.1. RF Site Antenna Systems: Provide and install replacement RF antenna systems for the ASTRO25 RF sites at B918, B1195 and B631.

9.1.2. Uninterrupted Power Supplies (UPS) Provide and install replacement UPS for the

Zone Core/RF site at B918, and RF sites are B1195 and B631.

9.1.3. PTP Link: Provide software and hardware update for the B1195 – B918 PTP

Link.

9.1.4. Media Gateways: Provide hardware update for media gateways at B918, B912, B631, and B1195.

9.1.5. Network Monitoring Switches: Provide software and hardware update for the

Network Monitoring Connectivity Switches.

9.1.6. Alternate Routing: Provide software and hardware update for Zone Core B918 and RF site at B1195 for alternate routing between PTP Link and Fiber.

9.2. 36th MSG Det Responsibilities: Coordinate schedule with Contractor for Network Updates.

10. Annual System Management Training. Contractor shall provide a two (2) week on Diego

Garcia manufacturer’s training on the 36th MSG Det 1 Diego Garcia JRM System. The training shall include system overview and management training on ASTRO25 IV&D trunked; OTAR / KMF management training; enabling subscribers in the UCM; and APX CPS programming and template building training. The contractor shall provide the training on an annual basis to the 36th MSG Det 1 Diego Garcia LMR team.

10.1. Contractor Responsibilities: Perform annual System Management Training, which includes qualified manufacturer’s trained trainer travel to Guam to provide class-room and hands-on training over a two (2) week period.

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10.2. 36th MSG Det 1 Responsibilities: Provide contractor access to Diego Garcia and to the communications facility where the 36th MSG Det 1 Diego Garcia LMR is located to provide training. Trainees will make themselves available for the training which will be a two-week on- site course during normal business hours.

11. Diego Garcia On-Site Support. The following defines responsibilities for the Contractor and the 36th MSG Det 1 Diego Garcia to support the Contractor’s services while traveling to/from and/or while on Diego Garcia.

11.1. Contractor Responsibilities: Provide transportation between Singapore and Diego Garcia in the most expedient manner. Variances are allowed on the point of departure via military flights to Diego Garcia. There is to be no restriction on the number and weight of baggage for each Contractor’s team member. Contractor will pay for the airfare, or for the price of traveling on military provided flights.

11.1.1. Provide billeting accommodations for all Contractors while on Diego Garcia.

Contractor will pay the price for billeting while on Diego Garcia.

11.2. 36th MSG Det 1 Responsibilities: Ship the Contractor’s tools and test equipment from Andersen AFB – Guam to Diego Garcia in the most expedient manner and at no cost to the Contractor.

11.2.1. Ship the Contractor’s tools and test equipment from Diego Garcia back to Andersen AFB – Guam in the most expedient manner and at no cost to the Contractor.

11.2.2. Supply a secure location for the Contractor to store their tools and test equipment on Diego Garcia.

11.2.3. Provide access for the Contractor to the DoD Diego Garcia facilities where equipment is installed, Sunday through Saturday, 24 hours per day, in order for the work to be completed in the most expedient manner.

11.2.4. Supply any requested ladders and/or step stools for use by Contractor personnel.

11.2.5. Supply, if requested, a shop-vac for use by Contractor personnel.

11.2.6. Provide a vehicle for Contractor while on Diego Garcia at no cost to the Contractor.

11.2.7. Provide access to base privileges (shopping, food, laundry, etc.) for the Contractor while on Diego Garcia.

11.2.8. Provide Common Access Card (CAC) to the Contractor in order to provide support.

12. Subscriber Maintenance Support. Contractor shall provide maintenance support for the AF portable radios being utilized on the 36th MSG Det 1 Diego Garcia LMR system. The subscriber

P a g e 9 | 29 maintenance support services are outlined below.

13. Comprehensive Radio Repair APX6000. Comprehensive Radio Repair provides all-component level service for the portable radios listed in Appendix C. The Comprehensive Radio Repair will include repair and or replacement of cracked housings, frames, covers, crushed components, shields, missing components, circuit boards, warped circuit boards; damage to LCD screens; damaged foils/traces/lands; electrical damage; water/chemical corrosion and contaminants visible which cannot be cleaned up reliably. If the radio cannot be repaired, the contractor shall replace the radio with same model unit and features. It does not cover replacement of consumable parts or accessories, such as batteries, antennas, and other similar items; repairs to optional accessories, and does not include replacement for units that have been stolen/lost.

13.1. Contractor Responsibilities: Contractor shall test and restore the Equipment to factory specifications, including Underwriters Laboratories (UL) for Intrinsically Safe (IS).

Reprogram Equipment to original operating parameters based on the 36th MSG Det 1 Diego Garcia template, if retrievable, or from a 36th MSG Det 1 Diego Garcia code-plug. Upgrade all Firmware to the latest release. Clean external housing of the Equipment. Replace Equipment if it is determined that the Equipment is unrepairable with the same model and features. All repairs shall be completed on Guam and within 7 days from when radio is received. Track all work performed via contractor’s electronic work ticket system. Receive radios from 36th MSG Det 1 Diego Garcia at Andersen AFB – Guam for repair; and Ship radios units back to the 36th MSG Det 1 Diego Garcia LMR POC via Andersen AFB – Guam at no cost to Contractor.

13.2. 36th MSG Det 1 Responsibilities: Ship Radios between Diego Garcia and Andersen AFB

– Guam at no cost to Contractor.

14. Annual Preventative Maintenance APX6000. Contractor shall perform an annual Preventative

Maintenance inspection on 36th MSG Det 1 Diego Garcia APX6000 portable radios listed in Appendix C, which shall be completed at the contractors repair facility on Guam.

14.1. Contractor Responsibilities: Contractor shall physically inspect the Equipment; remove any dust, and/or foreign substances from the Equipment; measure (original measurements and the adjusted measurements), record, align and adjust the following applicable Equipment parameters, to the frequency and modulation outlined in the Rules and Regulations of the FCC (including Receive frequency / Transmit frequency / deviation / Transmitter power / Reflected power in antenna line (mobile antennas only) / Receive sensitivity / Audit output levels). Track all work performed via contractor’s electronic work ticket system. Receive radios from 36th MSG Det 1 Diego Garcia at Andersen AFB – Guam for repair; and Ship radios units back to the 36th MSG Det 1 Diego Garcia LMR POC via Andersen AFB – Guam at no cost to Contractor.

14.2. 36th MSG Det 1 Responsibilities: Drop-off / pick-up Equipment to contractor’s repair facility on Guam for Preventative Maintenance. Ship Radios between Diego Garcia and Andersen AFB – Guam at no cost to Contractor.

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15. Security Monitoring: Contractor shall provide Security Monitoring of the 36th MSG Det 1 Diego Garcia LMR System’s Network. This shall include anti-malware monitoring and authentication log monitoring. Contractor’s Security Monitoring facility shall monitor on a 24x7x365 basis of the 36th MSG Det 1 Diego Garcia LMR System.

15.1. Contractor Responsibilities: Contractor shall provide dedicated Connectivity through a private network connection necessary for monitoring 36th MSG Det 1 Diego Garcia LMR System. Contractor shall obtain intrusion detection sensor (IDS) signatures for 36th MSG Det 1 Diego Garcia LMR system manufacturer IDS and maintain annual licenses for intrusion detection sensor signatures for IDS supplied 36th MSG Det 1 Diego Garcia LMR system. Contractor shall perform continuous monitoring (24x7) of 36th MSG Det 1 Diego Garcia LMR System for Security Monitoring at contractor’s monitoring facility. Contractor shall interpret System Events and determine appropriate Response. An appropriate Response could include the following actions: notify 36th MSG Det 1 Diego Garcia LMR POC of activity, continue monitoring the Event for further development, review System log files or dispatch an on-site technician. Contractor when required shall remotely access the 36th MSG Det 1 Diego Garcia LMR System to perform remote diagnostics as permitted by 36th MSG Det 1 Diego Garcia LMR POC to attempt remote Restoral, as appropriate. Some System functions may be disrupted as necessary to maintain System integrity until further validation of the Event occurs. This may include shutting down applications, applying security tools, resetting box, or instructing on-site technician to reload applications and operating system software as necessary. Contractor shall provide materials, tools, documentation, physical planning manuals, diagnostic/test equipment and any Security requirements necessary to perform the Maintenance service. Track all work performed via contractor’s electronic work ticket system.

15.2. 36th MSG Det 1 Responsibilities: Allow Contractor Continuous remote access to obtain

System availability, performance and configuration data. Maintain and store in an easily accessible location System backups and any/all Software needed to restore the 36th MSG Det 1 Diego Garcia LMR System.

16. Non-Recurring Maintenance Support. Non-Recurring Maintenance Support will be performed as requested. The Contractor will provide all labor, materials, tools, documentation, and any other requirements in order to provide and perform the Non-Recurring Maintenance Support. Contractor shall provide a quote for the Non-Recurring Maintenance services upon request. The Non-Recurring Maintenance Support services shall include but not limited to Subscriber Battery Replacement, Subscriber Antenna Replacement, Emergency Support Services, Engineering Support and Additional Support Services.

16.1. Contractor Responsibilities: Contractor shall provide quote for the Non-Recurring

Maintenance Support and upon approval perform.

16.2. 36th MSG Det 1 Responsibilities: Request quote for the Non-Recurring Maintenance Support, provide approval and support for Contractor to perform.

17. Administrative Services: The contractor is responsible for ensuring that all administration duties are performed (i.e. completing trouble tickets, ordering and documenting parts, providing

P a g e 11 | 29 status and updates to the QAP, providing estimates for repair, and signing claim tickets for possession of equipment.)

17.1. Equipment Liability. When equipment is required to be repaired in the contractor's facility or under the contractor's control, a claim ticket (hand receipt) will be used to document the transfer of the equipment. The contractor will be responsible for loss or damage of the equipment until it is returned to the government. The contractor is required to sign the claim ticket upon receipt of the equipment from the 36th MSG Det 1 Diego Garcia office; one copy to the customer and one copy to the 36th MSG Det 1 Diego Garcia office or QAP. The 36th MSG Det 1 Diego Garcia office will maintain a log book to log out equipment for repair and log in equipment upon return after repairs are complete.

17.2. Electronic Work Ticket Documentation. An electronic work ticket system will be used to document work performed on equipment. The contractor is required to provide the following data on work tickets and provide a copy to the QAP no more than two (2) working days after completion of maintenance:

i. Date received for repair

ii. Work ticket number

iii. Equipment type, model, and serial number

iv. Customer/Organization

v. Transmitter and receiver operating frequency

vi. Trouble found, corrective action taken, identification of parts replaced

vii. Date repairs completed

viii. Signature of certified technician accomplishing the repair

18. Quality Control: The contractor is required to establish and maintain a complete Quality Control Plan to ensure the requirements of the contract are provided as specified. Ensure all LMR assets are maintained in accordance with Electronic Industry Association (EIA) standards and original manufacturer's specifications. Only manufacturer's specified part number(s) are authorized. One copy of the contractor's Quality Control Plan will be provided to the contracting officer with submittal of their proposal. An updated copy must be provided to the contracting officer on the contract start date and as changes occur.

18.1. The contractors Quality Control Plan shall include:

18.1.1. An inspection system covering all Maintenance Support services listed above. It must specify areas to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished, or the title of the individual(s) who perform the inspection. The frequency of inspections will be in accordance with the manufacturer’s recommendations for preventive maintenance inspections.

18.1.2. The methods for identifying and preventing defectives in the quality of service performed before the level of performance becomes unacceptable.

18.1.3. Records of all work conducted by the contractor and necessary corrective action taken. This documentation will be made available to the government during the term of the contract.

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18.1.4. A record of replacement parts used in the repair of radio equipment to ensure the required manufacturer's parts are used.

18.1.5. An inspection system covering employee training and job qualification. Each contract employee will be inspected for job qualification at least yearly. A copy of the inspection will be provided to the QAP and contracting officer.

19. Quality Assurance: The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received.

20. Base Requirements Advisory Group (BRAG) Meetings: The contractor’s contact manager may be required to participate with the QAP and contracting officer during the first month of the contract via a telephone conference call. Meetings will be as often as necessary thereafter as determined by the contracting officer or designated representative and be held via telephone conference call.

21. Security Requirements: Contractor shall comply with the following security requirements.

22. Base Installation Access: Contractor is required to obtain base access passes and vehicle passes for Andersen AFB. This includes completing and submitting the proper AF base access request (required for shipping between Andersen AFB – Diego Garcia).

22.1. Personnel barred from Andersen AFB will not be allowed entry onto the base to work.

23. Physical Security: The contractor is responsible for safeguarding all government property provided for contractor use and/or maintenance. At the close of each work period, government facilities, equipment and material will be secured.

24. Contractor Guam Repair Facility: The contractor repair facility on Guam shall meet the following requirements and provide proof with the proposal submittal:

24.1. Contractor repair facility on Guam shall be staffed with the appropriate number of support personnel, which includes administrative personnel, technicians (field/bench/installers) and management in order to meet the performance standards outlined above.

24.2. Contractor’s repair facility shall be a manufacturer’s authorized repair center as to not void any equipment warranties and be able to perform manufacturer’s field service bulletins.

24.3. Contractor repair facility shall be audited by Factory Mutual (FM) and/orULfor the repair of Intrinsically Safe equipment.

24.4. Contractor repair facility and on-site field personnel shall have the appropriate materials, tools, documentation, physical planning manuals, diagnostic/test equipment and any other requirements necessary in order to provide and perform the services. All diagnostic/test equipment must be annual calibrated and evidence provided of an annual calibration

P a g e 13 | 29 program.

24.5. Contractor repair facility shall carry an adequate stock of original equipment manufacturer (OEM) parts/modules in order to complete repairs within designated time frames. OEM parts shall be new. If refurbished parts are utilized, the refurbished parts must come from the OEM.

24.6. Contractor repair facility shall carry an inventory of spare boards and modules for the infrastructure equipment being maintained.

24.7. Contractor shall have an electronic work ticket system in place to track all work performed and is tied into any off-island facilities.

25. Contractor Guam Repair Facility Personnel: The following are requirements for the contractor’s personnel working on Guam and Diego Garcia:

25.1. US Citizenship: The contractor’s repair team on Guam and that travel to Diego Garcia shall be staffed by US Citizens and/or Naturalized Citizens.

25.2. FCC Licensed: Contractor’s technicians must be FCC licensed and/or industry equivalent certification and provide proof of license/certification.

25.3. Certified Electronics Technician: Contractor’s technicians must be Certified Electronics Technician (CET) for Wireless Communications and provide proof of certification and is current.

25.4. Technician Training: Contractor’s technicians must have had the appropriate manufacturer’s training on the equipment being maintained. Appendix D outlines the training courses that are required for the contractor’s technicians. Contractor must ensure that contractor personnel have completed the appropriate manufacturer’s training listed in Appendix D before starting this contract. Contractor shall have a program in place to ensure that its technicians receive adequate technical training on a continuous basis and is a part of the contractor’s Quality Control Plan.

25.5. Contractor Appearance: personnel are required to present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that contain the company name and employee name.

25.6. Contractor Employees: The contractor cannot employ persons for work on this contract if such employee is identified to the contractor by the contracting officer as a potential threat to the health, safety, security, general wellbeing or operational mission of the installation and its population. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform. Their absence at any time will not constitute an excuse for

P a g e 14 | 29 nonperformance under this contract.

25.7. Contract Manager: Contractor shall designate a responsible person for the overall work being performed. The name of this person and an alternate(s) who will act on behalf of the contractor when the manager is absent will be designated in writing to the contracting officer. The contract manager and alternate must have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate will be available during normal duty hours within two hours to meet on the installation with government personnel designated by the contracting officer to discuss problem areas. After normal duty hours the manager or designated alternate will be available within 4 hours. Meeting can be accomplished via telephone/conference call. The contract manager and alternate(s) must be able to read, write, speak and understand English.

26. Contractor Engineering Support: The contractor engineering support personnel must possess at least a Bachelor’s Degree in Electronic Engineering and appropriate manufacturer’s technical training to perform the services as outlined above.

27. Tower Climbers: The 36th MSG Det 1 Diego Garcia LMR system uses a combination of free-standing communication towers and steel monopoles to mount the system’s antennas systems onto. The contractor shall have certified tower climbers available in order to perform emergency repairs and/or routine maintenance.

28. Remote Monitoring Facility: Contractor remote monitoring facility shall be staffed by trained system technologist certified to critical industry standards. The remote monitoring facility shall be under constant video surveillance, with only authorized personnel having access through multiple levels of security including card-key authentication. The facility shall be operational and staffed on a 24/7 basis including holidays. The remote monitoring facility shall be TL9000/ISO 9001 certified and equipped with fully redundant physical infrastructure, utilities and detailed disaster recovery procedures and facilities. Contractor shall provide a toll-free telephone number that they can be reached at on a 24x7 basis. Contractor shall have an electronic work ticket system in place to track all work performed.

29. Infrastructure Repair Facility: The contractor infrastructure repair facility shall be ISO9001 and TL9000-certified and have test labs that can replicate the 36th MSG Det 1 Diego Garcia LMR System to reproduce and analyze the performance issues with infrastructure equipment/modules/boards. Contractor’s repair facility shall utilize industry-standard repair tools for troubleshooting, analyzing, testing, and repairing infrastructure equipment/modules/boards.

Contractor shall maintain spare units that can utilized as advanced replacement units. Contractor shall have an electronic work ticket system in place to track all work performed.

29.1. Test System: Contractor shall provide at their remote security monitoring facility a test system that shall be the same manufacturer, platform and release as the 36th MSG Det 1 Diego Garcia LMR System for quarterly vulnerability scans to be performed on using third-party scanning tools.

30. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL

COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER: The

P a g e 15 | 29 contractor will respond within 2 hours after being notified by the QAP via telephone/conference call, after a natural disaster has occurred to ensure that all Base ELMR communications are restored. The contractor may be called to travel to Diego Garcia to help prepare for any military peacetime and wartime contingency operation and exercises. The contractor may be asked to help program, fix or set up ELMR systems. Contractor shall provide a firm-fixed quote for the additional services to support.

P a g e 16 | 29

APPENDICES

A. Maps and/or Site Plans B. 36th MSG Det 1 Diego Garcia Equipment Listing C. 36th MSG Det 1 Diego Garcia Subscriber Listing D. Technical Training Requirements E. Service Delivery Summary F. Quality Standards G. Quality Standards for Associated System Elements

P a g e 17 | 29

APPENDIX A

MAPS AND/OR SITE PLANS

Bldg. 918 – Zone Core w/ Repeater Site

Zone Core Cabinets

Bldg 918 – 2nd Floor Equipment Room

Repeater Cabinets

U

PS

C ab in et s

P a g e 18 | 29

APPENDIX A (Continued)

Bldg. 631 – Repeater Site

P a g e 19 | 29

Bldg. 1195 – Repeater Site

P a g e 20 | 29

Bldg. 912 – System Mgmt. Terminals

P a g e 21 | 29

APPENDIX B

36th MSG DET 1 DIEGO GARCIA EQUIPMENT LISTING

Bldg. 918 - Zone Core Bldg. 918 - Repeater Site Qty Description Qty Description 2 Juniper SRX345 Router 2 5 Ch Site GTR 8000 3 2620-24 Ethernet Switch 2 TX Combiner 1 Single Zone Trunked Redundant Core 1 RX Multicoupler 1 MRV - LX4000t 8-Port Terminal 1 Juniper SRX345 Router 1 ASTRO25 PDEG Encryption Unit 1 Site Manager Advanced (SDM) 1 Enhanced Telephone Interconnect 1 ETI IP PBX Server Bldg. 1195 - Repeater Site 1 Analog Card ETI Qty Description 1 KMF 1 5 Ch Site GTR 8000 1 KMF DL3800 G9 Server 1 TX Combiner 1 KMF Cyptr 1 RX Multicoupler 1 KMF Client Workstation 1 Juniper SRX345 Router 1 KVL4000 1 Site Manager Advanced (SDM) 1 Network Mgmt Workstation 1 PTP45600 Full Link 1 ASTRO25 2022HS Client Network Mgmt 2 UPS GXT3 Rackmnt 1 HP LaserJet Printer 1 Unified Network Services - POP25 Bldg. 631 - Repeater Site 1 POP25 Client - Workstation Qty Description 1 Site Manager - SDM 1 5 Ch Site GTR 8000 3 Media Converter 1 TX Combiner 1 PTP45600 Full Link 1 RX Multicoupler 1 UPS 9170 1 Juniper SRX345 Router

1 Site Manager Advanced (SDM) Bldg. 912 - System Mgmt. Terminals 1 Media Converter Qty Description 2 UPS GXT3 Rackmnt 1 KMF Client Workstation

1 KVL4000

2 2620-24 Ethernet Switch 1 HP LaserJet Printer

ASTRO25 2022.HS Client Network Mgmt.

Workstation

2 Juniper SRX345 Router 1 POP25 Client - Workstation 2 Media Converter 1 UPS GXT3 Rackmnt

P a g e 22 | 29

APPENDIX C

36th MSG DET 1 DIEGO GARCIA SUBSCRIBER LISTING

Item# Serial# Item# Serial# Item# Serial# Item# Serial#

1 481CST9427 35 481CST9461 69 481CST9495 103 481CST9529

2 481CST9428 36 481CST9462 70 481CST9496 104 481CST9530

3 481CST9429 37 481CST9463 71 481CST9497 105 481CST9531

4 481CST9430 38 481CST9464 72 481CST9498 106 481CST9532

5 481CST9431 39 481CST9465 73 481CST9499 107 481CST9533

6 481CST9432 40 481CST9466 74 481CST9500 108 481CST9534

7 481CST9433 41 481CST9467 75 481CST9501 109 481CST9535

8 481CST9434 42 481CST9468 76 481CST9502 110 481CST9536

9 481CST9435 43 481CST9469 77 481CST9503 111 481CST9537

10 481CST9436 44 481CST9470 78 481CST9504 112 481CST9538

11 481CST9437 45 481CST9471 79 481CST9505 113 481CST9539

12 481CST9438 46 481CST9472 80 481CST9506 114 481CST9540

13 481CST9439 47 481CST9473 81 481CST9507 115 481CST9541

14 481CST9440 48 481CST9474 82 481CST9508 116 481CST9542

15 481CST9441 49 481CST9475 83 481CST9509 117 481CST9543

16 481CST9442 50 481CST9476 84 481CST9510 118 481CST9544

17 481CST9443 51 481CST9477 85 481CST9511 119 481CST9545

18 481CST9444 52 481CST9478 86 481CST9512 120 481CST9546

19 481CST9445 53 481CST9479 87 481CST9513 121 481CST9547

20 481CST9446 54 481CST9480 88 481CST9514 122 481CST9548

21 481CST9447 55 481CST9481 89 481CST9515 123 481CST9549

22 481CST9448 56 481CST9482 90 481CST9516 124 481CST9550

23 481CST9449 57 481CST9483 91 481CST9517 125 481CST9551

24 481CST9450 58 481CST9484 92 481CST9518 126 481CST9552

25 481CST9451 59 481CST9485 93 481CST9519 127 481CST9553

26 481CST9452 60 481CST9486 94 481CST9520 128 481CST9554

27 481CST9453 61 481CST9487 95 481CST9521 129 481CST9555

28 481CST9454 62 481CST9488 96 481CST9522 130 481CST9556

29 481CST9455 63 481CST9489 97 481CST9523 131 481CST9557

30 481CST9456 64 481CST9490 98 481CST9524 132 481CST9558

31 481CST9457 65 481CST9491 99 481CST9525 133 481CST9559

32 481CST9458 66 481CST9492 100 481CST9526 134 481CST9560

33 481CST9459 67 481CST9493 101 481CST9527 135 481CST9561

34 481CST9460 68 481CST9494 102 481CST9528 136 481CST9562

P a g e 23 | 29

APPENDIX C (Continued…)

36th MSG DET 1 DIEGO GARCIA LMR SUBSCRIBER LISTING

Item# Serial# Item# Serial# Item# Serial# Item# Serial#

137 481CST9563 171 481CST9597 205 481CST9631 239 481CST9665

138 481CST9564 172 481CST9598 206 481CST9632 240 481CST9666

139 481CST9565 173 481CST9599 207 481CST9633 241 481CST9667

140 481CST9566 174 481CST9600 208 481CST9634 242 481CST9668

141 481CST9567 175 481CST9601 209 481CST9635 243 481CST9669

142 481CST9568 176 481CST9602 210 481CST9636 244 481CST9670

143 481CST9569 177 481CST9603 211 481CST9637 245 481CST9671

144 481CST9570 178 481CST9604 212 481CST9638 246 481CST9672

145 481CST9571 179 481CST9605 213 481CST9639 247 481CST9673

146 481CST9572 180 481CST9606 214 481CST9640 248 481CST9674

147 481CST9573 181 481CST9607 215 481CST9641 249 481CST9675

148 481CST9574 182 481CST9608 216 481CST9642 250 481CST9676

149 481CST9575 183 481CST9609 217 481CST9643 251 481CST9677

150 481CST9576 184 481CST9610 218 481CST9644 252 481CST9678

151 481CST9577 185 481CST9611 219 481CST9645 253 481CST9679

152 481CST9578 186 481CST9612 220 481CST9646 254 481CST9680

153 481CST9579 187 481CST9613 221 481CST9647 255 481CST9681

154 481CST9580 188 481CST9614 222 481CST9648 256 481CST9682

155 481CST9581 189 481CST9615 223 481CST9649 257 481CST9683

156 481CST9582 190 481CST9616 224 481CST9650 258 481CST9684

157 481CST9583 191 481CST9617 225 481CST9651 259 481CST9685

158 481CST9584 192 481CST9618 226 481CST9652 260 481CST9686

159 481CST9585 193 481CST9619 227 481CST9653 261 481CST9687

160 481CST9586 194 481CST9620 228 481CST9654 262 481CST9688

161 481CST9587 195 481CST9621 229 481CST9655 263 481CST9689

162 481CST9588 196 481CST9622 230 481CST9656 264 481CST9690

163 481CST9589 197 481CST9623 231 481CST9657 265 481CST9691

164 481CST9590 198 481CST9624 232 481CST9658 266 481CST9692

165 481CST9591 199 481CST9625 233 481CST9659 267 481CST9693

166 481CST9592 200 481CST9626 234 481CST9660 268 481CST9694

167 481CST9593 201 481CST9627 235 481CST9661 269 481CST9695

168 481CST9594 202 481CST9628 236 481CST9662 270 481CST9696

169 481CST9595 203 481CST9629 237 481CST9663 271 481CST9697

170 481CST9596 204 481CST9630 238 481CST9664 272 481CST9698

P a g e 24 | 29

APPENDIX C (Continued…)

36th MSG DET 1 DIEGO GARCIA LMR SUBSCRIBER LISTING

Item# Serial# Item# Serial# Item# Serial#

273 481CST9699 307 481CST9733 341 481CST9767

274 481CST9700 308 481CST9734 342 481CST9768

275 481CST9701 309 481CST9735 343 481CST9769

276 481CST9702 310 481CST9736 344 481CST9770

277 481CST9703 311 481CST9737 345 481CST9771

278 481CST9704 312 481CST9738 346 481CST9772

279 481CST9705 313 481CST9739 347 481CST9773

280 481CST9706 314 481CST9740 348 481CST9774

281 481CST9707 315 481CST9741 349 481CST9775

282 481CST9708 316 481CST9742 350 481CST9776

283 481CST9709 317 481CST9743 351 481CST9777

284 481CST9710 318 481CST9744 352 481CST9778

285 481CST9711 319 481CST9745 353 481CST9779

286 481CST9712 320 481CST9746 354 481CST9780

287 481CST9713 321 481CST9747 355 481CST9781

288 481CST9714 322 481CST9748 356 481CST9782

289 481CST9715 323 481CST9749 357 481CST9783

290 481CST9716 324 481CST9750 358 481CST9784

291 481CST9717 325 481CST9751 359 481CST9785

292 481CST9718 326 481CST9752 360 481CST9786

293 481CST9719 327 481CST9753 361 481CST9787

294 481CST9720 328 481CST9754 362 481CST9788

295 481CST9721 329 481CST9755 363 481CST9789

296 481CST9722 330 481CST9756 364 481CST9790

297 481CST9723 331 481CST9757 365 481CST9791

298 481CST9724 332 481CST9758 366 481CST9792

299 481CST9725 333 481CST9759 367 481CST9793

300 481CST9726 334 481CST9760 368 481CST9794

301 481CST9727 335 481CST9761 369 481CST9795

302 481CST9728 336 481CST9762 370 481CST9796

303 481CST9729 337 481CST9763 371 481CST9797

304 481CST9730 338 481CST9764 372 481CST9798

305 481CST9731 339 481CST9765 373 481CST9799

306 481CST9732 340 481CST9766 374 481CST9800

375 481CST9801

P a g e 25 | 29

APPENDIX D

TECHNICAL TRAINING REQUIREMENTS

Basic Trunking & ASTRO Concepts

R56 Awareness for Installers

ASTRO25 IV&D Core

ASTRO25 IV&D Repeater Site Technician (GTR Repeaters)

ASTRO25 Integrated Voice & Data

ASTRO25 IV&D UEM & UNC

ASTRO25 IV&D System Secure Communications

ASTRO25 OTAR

Networking Overview

Networking Essentials in Communications Equipment

Advanced Networking in Motorola Communications Equipment

ASTRO Systems & CEN101 (Customer Enterprise Networks)

MOSCAD NFM Maintenance & Programming

Secure System Encoding (KVL/KMF/OTAR)

APX Technical Subscriber Academy

IS / UL Subscriber Repair Handling Procedures

PTP Links

FCC Licensed or Equivalent

ETA - CET Certification

CompTIA Security+

30Hr OSHA Safety & Health Training

American Red Cross - Adult First Aid/CPR/AED

SERE 100.2 Level A

Level I Antiterrorism Awareness Training

P a g e 26 | 29

APPENDIX E

SERVICE DELIVERY SUMMARY

SERVICES/Performance Objective Performance Threshold

MANAGEMENT/ADMINISTRATION SERVICES

Provide written estimates for repairs of equipment not covered under recurring maintenance.

100% of the time.

Sign and date claim tickets upon receipt of equipment and give one copy to the QAE.

100% of the time.

Provide trouble ticket within 2 work days after completion of maintenance.

100% of the time.

RECURRING MAINTENANCE SERVICES

Response times for Technical Support 95% of the time.

Routine repair turn-around will be completed in accordance with approved schedule

95% of the time.

Scheduled Maintenance (PMIs) will be completed in accordance with approved schedule.

95% of the time.

Scheduled Maintenance PMI inspections meets the minimum required inspection points.

100% of the time.

NON-RECURRING MAINTENANCE SERVICES

Equipment installs meet industry standard and the manufacturers’ recommendations/specifications.

100% of the time.

Equipment will be bench-checked prior to installation 100% of the time.

Equipment installations will be post-checked to ensure proper operation. 100% of the time.

Equipment removals will include all associated equipment/hardware. 100% of the time.

Control lines from removed equipment will be properly terminated.

Holes left from equipment removal are plugged with approved material.

100% of the time.

Engineering support will be provided within 2 working days following notification.

95% of the time.

Engineering support findings will be delivered within the mutually agreed upon time frame.

100% of the time.

Equipment not covered by this contract will be repaired using a set price by equipment type.

100% of the time.

P a g e 27 | 29

APPENDIX F

QUALITY STANDARDS

1. Ensure equipment is free of dirt, moisture, dust and corrosion.

2. Ensure all screws, nuts, bolts and other fasteners are in place and properly secured.

3. Ensure all cables are firmly connected and in good condition.

4. Ensure all connectors are for the proper type, clean and in good condition.

5. Ensure all controls and indicators are clean and in good condition.

6. Ensure all equipment is properly grounded.

7. Ensure all fuse holders are clean and in good condition, and fuses are of correct value.

8. Ensure antenna and transmission lines are secure, in good condition and properly grounded.

9. Ensure equipment is installed in accordance with manufacturer’s specifications.

10. Ensure transmitter can be keyed from remote control positions.

11. Ensure transmitter frequency, modulation, deviation, power output, Intermodulation

Distortion (IMD), and visible standing wave ratio (VSWR) are in accordance with manufacturer’s specifications and procedures.

12. Ensure frequency sensitivity, frequency, squelch control and volume controls operate properly and are adjusted to manufacturer’s specifications.

13. Ensure proper operation of repeater transmit and receive through the antenna multiplexer.

Ensure correct repeater squelch level and hang time in accordance with manufacturer’s specifications and user’s requirements.

14. Perform any other actions required to ensure proper operation of the system.

15. Ensure all portables and mobiles can transmit and receive properly through the system.

P a g e 28 | 29

16. Ensure that all AC and DC power supply voltages to fixed equipment is within specifications. Ensure that all battery reverting/charging power supplies function properly, provide the correct charge current and trip at the proper voltage levels.

17.