PWS Custodial Services Current as of 02 Aug 22.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Custodial Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform custodial Services, as defined in this PWS.

1.2 Background: The 173d Fighter Wing (173 FW) at Kingsley Field Air National Guard Base (ANGB), Klamath Falls, Oregon, operates a multi-use facility (Building 127) and lodging facility (Bldg 208). Bldg. 127 includes ten fitness rooms (approx. 20,000 sq. ft.). An additional 5000 sq. ft. addition is projected to be added between November 2022 and January 2023. Bldg. 208 includes two day rooms, one kitchen, two offices, two end caps, five storage closets, one laundry room and 45 guest rooms. (approx. 14,500 sq. ft). The Lodging facility average occupancy 50% - 75%. Note: monthly drill will result in 100% occupancy one weekend per month checkout time is 11:00AM. This facility has the following bed-spaces: 1 queen, 20 doubles, 48 twins, and 5 hide-a-beds. These numbers are subject to change.

1.3 Period of Performance (PoP): The PoP shall be one Base period of 6 months and four 12-month option years extensions under FAR 52.217-8.

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.2 Recognized Holidays: There are a total of 11 federal holidays and scheduled days off that are scheduled as non-work days during fiscal year 2022 & 2023. The following are recognized US holidays. The contractor will not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day

1.4.3 Place and Performance of Services: The contractor shall provide services between the hours of 7:00am-4:00pm Monday through Friday, and on all drill weekends, with the exception of recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Contractor personnel shall wear the contractor furnished uniform items while on duty, uniforms shall be well fitting, laundered and in good repair. Uniforms shall not contain commercial advertising except hats and nametags may contain the contractor’s name. Shoes shall be of sturdy construction and cover the foot to meet sanitation and safety requirements. The start date of wear of these uniforms is no later than the first day of the second month after the start day of this contract. Performance shall be at Kingsley Field ANGB, Bldg. 127 and 208, Klamath Falls, Oregon 97603. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Telecommuting is not authorized.

1.4.3.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.3.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.4 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks 10 duty days prior to the starting date of each employee(s) to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.4.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.4.2 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the AEI. Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.4.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.4.4 AT Level 1 Awareness Training (AT): All contractor employees requiring access to Military Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training. Level 1 AT is available at https://atlevel1.dtic.mil/at/.

1.4.5 Special Requirements/Qualifications: Under Oregon law, recruiting, soliciting, supplying or employing workers for another for remuneration requires a labor contractor license in several industries. Bureau of Labor and Industries’ (BOLI) Wage and Hour Division licenses farm / forest labor contractors, construction labor contractors, and (effective January 1, 2018) janitorial labor contractors through the labor contractor licensing unit in Salem.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. The contractor shall establish and implement methods of ensuring all keys/key cards issued by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QC Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the Contracting Officer’s Representative (COR).

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.9 Identification of Contractor Employees: All contractor personnel attending meetings or working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.4.10. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.11 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, 0700-1600 unless specified otherwise.

2.2 ACRONYMS:

AEI

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: None.

3.2 Materials:

Cleaning chemicals Germicide Trash bags Paper products and other cleaning supplies

3.3 Equipment:

Washing Machines Dryers Vacuums Brooms/Mops Rags Toilet Brushes

3.4 Services:

None

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.0.1 Commercial Grade Steam Cleaner with base approved cleaning agent that is recommended by the steam cleaner manufacturer. The name and SDS of the cleaning agent will be submitted to the COR no later than the first day of the second month of the start date of this contract.

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.0.1 Task Frequency:

*Need will be determined by the Contracting Officer’s Representative (COR) during quality assurance inspections.

5.1 Low/high Dusting within bldg. 127 and 208. After dusting, no dust, lint, litter, or dry soil shall remain on the horizontal surfaces of fitness equipment nor on horizontal ledges or blinds. Equipment of a sensitive nature shall not be dusted.

5.2 Trash Removal within bldg. 127 and 208. All wastebaskets, and other trash containers shall be emptied, cleaned of litter/ moist or dry soil and returned to their initial location. Boxes, cans and papers, placed near a trash receptacle shall be removed. Any obvious soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. Trash shall be disposed of in plastic bags secured with bag ties. The Contractor shall pick up any trash that may fall onto the facility or grounds during the removal of such collected trash. The trash shall be deposited in the nearest outside trash collection point.

5.3 Floor Maintenance within bldg. 127 and 208. The contractor shall sweep or vacuum the entire floor surface, including corners and abutments, and it shall be free of litter, dust, and foreign debris. Trash receptacles and easily movable items shall be removed and replaced after sweeping or vacuuming. All accessible solid floor areas shall be mopped. Trash receptacles and easily movable items shall be moved and replaced after mopping. After mopping, the floor shall have a uniform appearance, with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboard, etc., or mop strands remaining in the area. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Trash receptacles, fitness equipment (cardio machines) and movable items shall be moved to allow maintenance underneath. Any items moved shall be returned to their proper position when operations have been completed.

5.3.1 After task 5.3 the contractor shall steam clean carpet/s within bldg. 208 & 127 no later than the second month of starting this contract and six months after said cleaning. And/or as needed or as determined by the COR. The contractor shall steam clean, including corners and abutment using standard commercial practices. The cleaning agent will be used as directed by the chemical label and the steam cleaner will be used as intended by the manufacturer. Trash receptacles and easily movable items shall be removed and replaced after steam cleaning. All accessible carpeted floor areas shall be steam cleaned. Trash receptacles and easily movable items shall be moved and replaced after steam cleaning. After steam cleaning, the floor shall have a uniform appearance, with no detergent residue, or any evidence of soil, stains, film, debris, damage or standing water. There shall be no splash marks on furniture, walls, baseboard, etc.

5.4 Glass/Mirror Cleaning within bldg. 127 and 208. Contractor is to clean glass and mirrors once cleaned there shall be no traces of film, dirt, smudges, water, or other foreign matter.

5.5 Fitness Equipment, kitchen and rooms within bldg. 127 and 208. Tasks are to include wiping down surfaces of: fitness equipment, counters, cappuccino machine (to include emptying the drain), stovetop, stove, refrigerators, freezers, microwaves, closets, shelves, cabinets, drawers, desks, nightstands, dressers, A/C units and lockers so they are free of dust, lint, litter, sweat or dry/wet soil with germicide provided by the Services staff. After these tasks are accomplished, these surfaces shall have a uniform appearance, with no detergent residue, or any evidence of soil, stains, film, debris, damage, standing water, or build-up of any kind. The contractor shall return all weights, floor mats, balls, benches, bars, machine accessories, etc. to their designated location. Note: Any piece of broken equipment or items left in lockers will be reported to the COR immediately.

5.6 Kitchen, latrines, showers, Troop Camp guest rooms and locker rooms within bldg. 127 and 208 as directed by Troop Camp Staff.

-The contractor shall clean with a cleaning disinfecting solution, wipe down shower walls. After cleaning, the walls shall have a uniform appearance, with no detergent residue, or any evidence of soil, stains, film, debris, damage, standing water, or build-up of any kind.

-The contractor shall, clean drains with a disinfecting solution and remove debris from drains. After cleaning, the drains shall have a uniform appearance, with no detergent residue, or any evidence of soil, stains, film, debris, damage, standing water, or build-up of any kind.

-The contractor shall, inspect and clean shower heads and faucets with a disinfecting solution. After cleaning, the showers heads and faucets shall have a uniform appearance, with no detergent residue, or any evidence of soil, stains, film, debris, damage, standing water, or build-up of any kind.

-The contractor shall clean sinks with a cleaning disinfecting solution. After sinks are cleaned, they shall have a uniform appearance, with no detergent residue, or any evidence of soil, stains, film, debris, damage or standing water, or build-up of any kind.

-The contractor shall clean toilets with a cleaning disinfecting solution. After toilets are cleaned, they shall have a uniform appearance, with no detergent residue, or any evidence of soil, stains, film, debris, damage or standing water, or build-up of any kind.

-The contractor shall restock supplies such as paper products, soap, shampoo, rags, etc, as required.

-Dishes will be washed or placed in the dishwasher with a cleaning disinfecting solution. After dishes are washed, they shall have a uniform appearance, with no detergent residue, or any evidence of soil, food debris, damage or standing water. Once this is complete dishes will placed in the appropriate cabinet.

- Remove all spider and cobwebs on the exterior of entrances and exits. After removing cobwebs all areas shall have a uniform appearance, with no evidence of cobwebs or bugs.

5.7 Water fountain within bldg. 127 and 208. Contractor shall wipe down water fountain surfaces with Germicide provided by the COR, there shall be no traces of film, dirt, smudges, water, water stains, build- up of any kind or other foreign matter.

5.8 Laundry service within bldg. 208. As directed by the COR, contractor shall remove dirty/used/soiled linens from individual rooms (towels, sheets, fitted sheets, pillows, pillowcases, blankets, bath mats, rags, mattress covers and comforters) and bring them to laundry room. Contractor shall wash linens with disinfecting solution in washing machines and dry them in dryers provided. Linens shall have a uniform appearance, with no stains, rips, or shreds (exception of the rags) and will be fully dried with zero moisture residue. Cleaned/dried linens will be folded and brought to individual rooms. Clean towels shall be placed on towel racks, bath mats on shower stalls, and each individual bed will be made with appropriate size sheet, fitted sheet, pillow case, blanket, comforter, mattress pad, and pillow/s. Note: If rooms are full of linens they excess will be brought to the storage and placed in their designated locations.

5.9 Contractor Manpower Reporting Application (CMRA):

5.9.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Oregon Air National Guard via a secure data collection site.

5.9.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil.

5.10 Cappuccino Machine within building 208. The contractor shall thoroughly clean the internal and external components of the cappuccino machine with a cleaning disinfecting solution. It shall be free of residue, or any evidence of soil, stains, film, debris, damage or standing water, or build-up of any kind. Note: it is the contractor’s responsibility to ensure the cappuccino machine and coffee supplies remain fully stocked at all times.

5.11 Mattress maintenance within building 208. All mattresses are vacuumed and cleaned, they shall have a uniform appearance, with no residue, or any evidence of soil, stains, film, debris, or build-up of any kind.

5.12 Interior and exterior walkway building 208, and 127. Entire floor surface, including corners and abutments, shall be free of litter, dust, snow and foreign debris. Trash receptacles and easily movable items shall be removed and replaced after cleaning. The floor shall have a uniform appearance, with no evidence of soil, stains, snow, ice, film, debris or standing water.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

(no later than three months start of contract and no later than three months prior to contract close-out)

any kind, and no bugs present.

TECHNICAL EXHIBIT 2

Deliverables Schedule

1.4.5.11 OPSEC

Training Certificates