PWS - Custodial.pdf

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

Fort Novosel, Alabama

As of 28 November 2023

Fort Novosel Custodial Services Enterprise-wide Performance Work Statement (PWS) (ISR/ABSS 402 - Custodial Services) (U) i

Table of Contents

1.0 General

Description of Services/Introduction

Background

Objectives

Scope

Traffic Flow

Restoration of Real Property Damage

General Information

1.7.1 Locations to Receive Custodial Service

1.7.2 Schedule of Services Work Log

1.7.3 Recognized Holidays

1.7.4 Hours of Operation

Installation Closures

Emergency Delays and Support

Unforeseen Buildings Closures

1.7.5 Place of Performance

1.7.6 Type of Contract

1.7.7 Security Requirements

Access and General Protection/Security Policy and Procedures

Physical Security

Security Training

Key Control

Lock Combinations

1.7.8 Post Award Conference/Periodic Progress Meetings

1.7.9 Government Roles and Responsibilities

Contracting Officer (KO)

Contracting Officer’s Representative (COR)

1.7.10 Specific Contractor Requirements, Roles and Responsibilities

U.S. Residency

Contractor Hiring Restrictions

Contractor Identification

Standards of Conduct

Contractor Key Personnel

Phase In /Phase Out Period ii

Quality Control

Emergency Services

Accident Reporting

Environment and OSHA

Asbestos Awareness

1.7.11 Environmental Compliance

Instructions for requesting approval to discharge of chemicals into drains 18

FAR clause 52.223-19 for EMS dated 31 May 2011: Compliance with Environmental Management Systems (May 2011)

EXECUTIVE ORDER (EO) 13423 (Strengthening Federal Environmental, Energy, and Transportation Management:

1.7.12 ISSA CIMS-GB (Cleaning Industry Management Standard-Green Building Certified: 20

1.7.13 Safety Data Sheets

2.0 Definitions and Acronyms

Definitions

2.1.1 Reserved

2.1.2 Acceptable Quality Level (AQL)

2.1.3 Carpet Care

2.1.4 Reserved)

2.1.5 Cleaning

2.1.6 Contractor

2.1.7 Contractor Acquired Property (CAP)

2.1.8 Contracting Officer (KO)

2.1.9 Contracting Officer’s Representative (COR)

2.1.10 Common Use Only (CUO):

2.1.11 Deficient Service

2.1.12 Deliverable

2.1.13 Disinfect

2.1.14 DPW-ENRD

2.1.15 Dry Buffing

2.1.16 Equipment

2.1.17 Exterior Windows

2.1.18 Government Furnished Property (GFP)

2.1.19 Government Property

2.1.20 Government Project Manager

2.1.21 Hard Surface Floor Care

iii

2.1.22 High-efficiency Particulate Air Vacuum Cleaners (HEPA)

2.1.23 Heating, Ventilation and Air Conditioning (HVAC)

2.1.24 Institute of Inspection, Cleaning and Restoration Certification (IICRC)

2.1.25 Interior Window

2.1.26 International Sanitary Supply Association (ISSA)

2.1.27 Key Personnel

2.1.28 Lavatories/Latrines/Bathrooms

2.1.29 Legal and Other Requirements

2.1.30 Loss of Government Property

2.1.31 Material

2.1.32 Non-Personal Services

2.1.33 Performance Requirements Summary (PRS)

2.1.34 Physical/Community Fitness Centers

2.1.35 Physical Security

2.1.36 Property

2.1.37 Property Records

2.1.38 Provide

2.1.39 Public Traffic Areas

2.1.40 Quality Assurance

2.1.41 Quality Assurance Surveillance Plan (QASP)

2.1.42 Quality Control

2.1.43 Real Property

2.1.44 Recoating/Burnishing

2.1.45 Recyclable Materials

2.1.46 Sanitize

2.1.47 Schedule of Services

2.1.48 Sensitive Property

2.1.49 Service Calls

2.1.50 Soil

2.1.51 Spill Plan

2.1.52 Spray Buffing

2.1.53 Spot Cleaning (Doors, Mirrors, Walls, Windows, etc)

2.1.54 Spot Cleaning Carpet

2.1.55 Stairwell Cleaning

2.1.56 Stripping

2.1.57 Subcontractor

iv

2.1.58 Sweep

2.1.59 Trash Removal

2.1.60 Wide Area Workflow (WAWF)

2.1.61 Workday

2.1.62 Work Week

ACRONYMS

3.0 Government Furnished Property, Equipment and Services

General

Basic Requirements

Facility/Area(s)

Privately Owned Vehicles (POVs)

Utilities and Services

Materials and Supplies

4.0 Contractor Furnished Materials and Equipment

General

Classified Controlled Facility Clearance. N/A

Materials and Supplies

4.3.1 List of Cleaning Products

4.3.2 Known Hazards

4.3.3 Cleaning Solutions Requirements

Equipment

4.4.1 Contractor Vehicles

4.4.2 Carpet, Tile / Grout Cleaning

4.4.3 Unserviceable Contractor Equipment

5.0 Specific Tasks for General Cleaning

General

Perform Special Event Cleanings (i.e. VIP and/or event cleaning)

Specific Tasks for scheduled general cleaning

5.3.1 Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc.)

Spray and Buff

Stripping/Scrub/Finishing

Wet Mop

5.3.2 Carpeted Floors

Removable Walk off Mats

Carpet Cleaning and Shampooing

Spot Cleaning Carpets v

5.3.3 Quarry / Ceramic / Porcelain Tile Cleaning:

5.3.4 Stairways/Elevators/Handicap Lifts

5.3.5 Solid Waste Collection and Removal

Recycle Collection and Removal

5.3.6 Restrooms/Toilet Areas/Locker Rooms

Clean and Disinfect Restrooms

Restroom and Locker Room NHSW Removal

Floor Care

Stocking and Restocking of Supplies

5.3.7 Drinking Fountains

5.3.8 Dusting

Dusting, Low Areas (under six (6) feet)

Dusting, High Areas (over six (6) feet)

Dusting, Light

Dusting, Heavy

5.3.9 Interior Glass

5.3.10 Exterior Glass

General Cleaning of Libraries and Museums

Schedules and Reports

5.5.1 Schedule of Services

Alternate Day Work Schedule

Service Delay Notification

5.5.2 Floor Schedule Report

5.5.3 Scheduled Cleaning Work Reports

5.5.4 Unscheduled Cleaning Work Reports

5.5.5 Access and Condition Report

5.5.6 General Report Submittals

Contractor Management Reporting

Quality Control Report

6.0 Applicable Publications (Current Editions)

Regulations, Publications, Manuals, Local Policies and Procedures

7.0 Mandatory Records and Report Forms

8.0 Attachment/Technical Exhibits (TEs)

Attachment 1/TE-1 – Performance Requirements Summary (Museums & Libraries)

Attachment 2/TE-2 – Deliverables Schedule

Attachment 3/TE-3 – Estimated Workload Data vi

Attachment 3TE-3 Museums-Libraries Facilities (QTY’S)

Attachment 3TE-3 Other Installation Facilities (QTY’S)

Attachment 4/TE-4 – Enterprise Municipal Custodial Services Tasks and Frequency Performance Standards

Attachment 5/TE-5 – List of Facilities to receive services

Attachment 5/TE-5 – List of Facilities to receive services. ........... Error! Bookmark not defined.

Attachment 5/TE-5 – List of Facilities to receive services. ........... Error! Bookmark not defined.

Attachment 5/TE-5 – List of Facilities to receive services. ........... Error! Bookmark not defined.

Attachment 6/TE 6 – Installation Map(s). (Fort Novosel)

Attachment 7/TE-7 – Floor Plans

8.7.1 8.8.1 See Attachment 7/TE-7

1.0 General.

This is a non-personal services contract to provide Custodial Services for the U.S. Army Garrison Fort Novosel, Alabama.

• The Government will not exercise any supervision or control over the contract service providers.

• The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

• Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

• The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to complete the requirements as outlined and defined in this

PWS.

Description of Services/Introduction.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform all custodial service tasks and frequencies as described and defined in this Performance Work Statement (PWS), Part 5 Specific Tasks and Part 8 Attachment/Technical Exhibits, TE-4 Municipal Custodial Services Tasks and Frequency Performance Standards, except for those items specified as Government furnished property and services (If applicable, see Part 4 Contractor Furnished Items and Services). The Contractor shall perform to the standards in this contract.

The goal is to support mission accomplishment by providing a clean, healthy environment for occupants, users, and visitors to facilities identified to receive custodial services under this contract. To meet this goal, close coordination is required between the Contractor and Contracting Officer’s representative (COR) to efficiently provide Custodial Services while minimizing disruptions to operations within the facilities and meeting security requirements. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

Background.

Fort Novosel is located 94 miles southeast of Montgomery in an area known as the Wiregrass and consists of approximately 62,854 acres. The main post is located in Dale County. The remaining government-owned and leased acreage is located in Coffee, Dale, Henry, Pike, Holmes, Barbour, Covington, Crenshaw, Geneva and Houston counties. Fort Novosel is accessible by ground (Highway 12, Highway 27, Highway 84, Highway 85, Highway 134, Highway 231, Highway 248, Highway 249, Andrews Avenue and Novosel Blvd), and by air (Dothan Regional Airport).

Fort Novosel is located on gently rolling terrain with elevations averaging between 200 and 300 feet above mean sea level. Average monthly temperature ranges from 49 Fº to

81 Fº, with an overall average temperature of 66 Fº. The extreme temperatures range from an average low of 39 Fº in the winter to an average high of 90 Fº in the summer.

The average annual precipitation is 52.6 inches. Hurricane season for Fort Novosel and the rest of the Gulf Coast lasts from June through November each year.

U.S Army Aviation Center of Excellence (USAACE) trains, educates, and develops agile and adaptive Army Aviation leaders, manages the Aviation Enterprise, and integrates aviation capabilities and requirements across the warfighting functions to enable commanders and Soldiers on the ground to fight and win.

Fort Novosel’s population consists of approximately 17,000 Military, government civilian, and Contractor personnel. The Installation consists of approximately 124 buildings with blank cleanable buildings.

Objectives.

The Contractor shall ensure all work accomplished as fulfillment of this PWS meets all applicable Federal, State, and local laws, regulations, directives, and other requirements (LOR) (See Definitions & Acronyms, 2.2 Acronyms --- Legal and Other Requirements) to include the documents in Part 6, Applicable Publications.

Part 8, Attachment/Technical Exhibit Listing, TE-5 identifies which buildings/areas belong to each building type, the square footage of the building/areas to be cleaned, any special security considerations, and any constraints as to when during the day or week scheduled services can be performed. Part 8, Attachment/Technical Exhibit Listing TE-4 Municipal Custodial Services Tasks and Frequency Performance Standards identifies tasks and frequencies for maximum standards for each type of building.

Technical Exhibits identify tasks and frequencies for minimum cleaning standards for each type of building.

The Government intends to acquire a MONTHLY fixed price contract, based on a fixed schedule of services to the identified facilities and by issuing task orders for “As required” items.

Scope.

The Contractor shall perform custodial services to the performance standards (task/frequency table) in this PWS in a manner that will maintain the condition and cleanliness of each covered facility and present a professional appearance.

• Services include:

o Scheduled Cleaning Services (for all covered facility types) IAW the PWS performance standard.

o Technical Exhibits identify the current square footage of the buildings/areas, any special security considerations, and any constraints as to when during the day or week scheduled service can be performed to the building/area and schedules for tasks performed less frequently than monthly. Changes will be verified and updated on an on-going basis.

o Technical Exhibit 9: lists facilities currently identified Museums-Libraries Facilities.

o Technical Exhibit 10 lists facilities currently identified as “All Other Installation Facilities.”

• Specific services will be provided as directed by the KO or COR. These services address installation specific requirements.

• Floor plans identify general, non-detailed information of building specific rooms and floor covering types, such as VCT, Carpet, ETC., with areas to receive service highlighted or otherwise identified. ANY discrepancies identified, such as change to the type of floor coverings, shall be brought to the attention of the KO or COR immediately. Refer to TE-12 for Floor Plans.

• As Ordered / Requested Task included (based on separate CLIN structure and applying a reimbursement MOA, as required):

o The Contractor shall provide Custodial Services for special events, based on the task list unit pricing schedule established by this contract, which shall be outside of the established frequencies for custodial services as directed by the Contracting Officer (KO). These events include, but are not limited to, visits by Dignitaries, Inspector General (IG) Team visits, spills, leaks, ETC.

o Cleaning of windows located on exterior walls (ground floor and above) to prevent algae/moss/mold growth.

o Special Event Support Cleaning.

o Limited to minimal Tasks absolutely required to maintain health and appearance of prominent areas (empty trash receptacles, pick-up litter, sweep / mop, vacuum, wipe down high touch hard surfaces, clean restrooms, etc.)

o Biohazard cleaning service for casualty/trauma, defecation, and bodily fluids decontamination at Medical Treatment Facilities (MTFs) and other facilities performed by installation assets (hazardous material response team, garrison staff, or mission personnel) IAW MEDCOM Reg. 40-35, Management of Regulated Medical Waste, para 16 (2017) o Toilet overflow, mold cleaning, flood cleaning within a covered facility resulting from inclement weather, or waterline break in the building serviced by a separate water cleanup and restoration contract with expertly trained staff.

o Cleaning and disinfecting buildings and areas previously occupied by ’pandemic’ positive personnel. (Note: This type of cleaning and disinfecting will be performed by installation assets IAW Army Public Health Command (APHC) Technical Information Paper (TIP) No. 98-105-0421 and TIP No. 98- 120-0620).

Traffic Flow.

The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting custodial service tasks.

Restoration of Real Property Damage.

Any damage to Government Real Property by the Contractor’s operations shall be restored to the original state at no additional cost to the Government (e.g. structural damage, damage to landscape or fencing, et al).

General Information.

The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits, including the Enterprise-wide Custodial Services Performance Standards. During performance of the contract, the Government reserves the right to add or delete facilities and/or the level of services required. A modification to the contract will be executed to incorporate these changes.

Total square footage under this contract is expected to change throughout the contract period as new facilities are added and other facilities are removed from the contract due to demolition/renovations or other situations. Total requirement may change by as much as +/- 10% over the life of the contract and at any given point in time due to changes in facility usage.

Quantities of floor coverings are expected to change throughout the contract period.

Vinyl Composition Tile (VCT) may be changed to carpet. Carpet may change to

VCT, ETC.

Locations to Receive Custodial Service

The work to be performed under this contract will be performed at 111 facilities on Fort Novosel and associated basefields and stagefields. The Contractor shall provide the KO a schedule no later than (10) workdays prior to commencing work. Schedule shall outline tasks to be performed by specific building and identify the timeline for the task to be accomplished. The KO will provide the Contractor with requirements to make changes to the schedule as they occur. A list of Fort Novosel buildings to be cleaned located in Part 8, Attachment/Technical Exhibit Listing, TE 5.

Schedule of Services Work Log.

The Contractor shall keep a detailed log of work accomplished in each building receiving custodial services IAW performance standards.

• The log shall include relevant custodial cleaning task practices and the dates custodial cleaning task is completed.

• The Contractor shall submit this log to the COR not later than the 5th day of each month (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Attachment 4/TE-4 – Deliverables Schedule, Deliverable, 1).

• The contractor shall keep a detailed log of work accomplished in each restroom receiving custodial work. The log shall include custodial practices and the dates of service after completed. Such log shall be posted on inside door indicating dates/times of service. (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Attachment 2/TE-2 – Deliverables Schedule, Deliverable, 2)

Recognized Holidays.

The Contractor shall submit to the COR an alternate schedule for those buildings that will be affected by federally observed holidays not later than ten (10) workdays prior to the holiday. The schedule shall include dates for make-up of all buildings affected by the holiday.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

Hours of Operation.

Normal hours of operation are between the hours of 0730 hours and 1700 hours, Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

• The Contractor shall coordinate with Building Managers or the KO if no Building Manager is available to establish a schedule to conduct business if services are required outside of normal hours of operation. This schedule or any schedule changes shall be documented in an MFR and approved by the COR.

• The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when Government facilities are not closed for the above reasons.

Installation Closures.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day; or reschedule the work for the next business day following the closure.

Emergency Delays and Support.

• If the Contractor determines unsafe weather conditions or work environment is cause for an interruption of services, the Contractor shall notify the KO and his/her designated representative, the COR/ACOR, two (2) hours prior to curtailing operations (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 3).

o The Contractor shall obtain KO approval to resume operations.

• The Contractor shall coordinate with the DPW designated representative(s), the COR/ACOR and COTR, once guidance has been provided by the KO in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations.

Unforeseen Buildings Closures.

When an unforeseen building closure occurs on a regularly scheduled day of work (i.e., severe weather, training holiday, day of mourning, etc.).

• The Contractor shall reschedule the service on any day satisfactory to the customer and minimizes impact on the Contractor’s normal work schedule.

Place of Performance.

The work to be performed under this requirement will be performed throughout the entire area occupied by Fort Novosel and at any pertinent locations in and around Fort Novosel. A map of Fort Novosel is in Part 8, Attachment/Technical Exhibit Listing, TE 6.

The Contractor shall provide the COR a schedule no later than (10) workdays prior to commencing work. (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 4). Schedule shall outline tasks to be performed by specific building and identify the timeline for the task to be accomplished.

Type of Contract.

The government will award a MONTHLY FIRM FIXED PRICE (FFP) type of contract with some “As Required” CLINs (See Frequency Table located in Part 8, Attachment/Technical Exhibit Listing, TE-4 Municipal Custodial Services Tasks and Frequency Performance Standards). Task orders for the “as required” line items will be issued as needed.

Security Requirements.

The Contractor shall safeguard all government equipment, information and property provided for Contractor use. Contractor shall maintain a physical security checklist/log which will be forwarded to the COR on a monthly basis (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 5).

Access and General Protection/Security Policy and Procedures.

Contractor and all associated subcontractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (i.e., FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Physical Security.

At the close of each work period, the contractor shall ensure government facilities, equipment, and materials are secured.

Security Training.

In the event of a National Defense Emergency affecting Fort Novosel, the Fort Novosel POC will immediately notify the contract POC. At that time, the contractor shall take immediate steps to cease all activities on the installation(s) and will cause all personnel to leave the installation(s) property until notice is given by the installation and Fort Novosel POC that National Defense Emergency conditions are no longer in effect.

1.7.1.6.1 Anti-Terrorism (AT) Level I Training.

IAW Department of Defense Instruction (DoDI) 2000.16, Vol. 1 DoD Antiterrorism Standards and Army Regulation (AR) 525-13 Antiterrorism, all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within 30 calendar days after contract start date. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the KO or COR within 30 calendar days after completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I awareness training is available at the following site: http://jko.jten.mil (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 6).

• If access to a computer is not available, the Government will provide AT Level I training to Contractor employees within 30 business days after contract start and maintain a copy of the attendance roster for one (1) year. Any Contractor hired after contract start will be required to receive AT Level I training within 30 calendar days either online or as provided by the Government. The Contractor must present the training certificate to the KO or designated Government representative/COR within 30 calendar days (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 6).

1.7.1.6.2 iWATCH Training.

The Contractor shall brief the local iWATCH program (training standards provided by the Installation Anti-Terrorism Officer (ATO)) to all its’ employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to Fort Novosel, Military Police and the COR. The Contractor shall complete the training within 30 calendar days after contract award and within 30 calendar days of new employees commencing performance and send to the KO or designated Government representative/COR via both electronic and paper copy within 30 calendar days of completion (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 7).

1.7.1.6.3 Operational Security (OPSEC) Awareness Training. N/A

1.7.1.6.4 Threat Awareness and Reporting Program Training. N/A

1.7.1.6.5 Local Health Protection Conditions

http://jko.jten.mil/

Contractor will comply with all national and DoD policies with regard to health protection issues including pandemic outbreaks. Local Health Protection Conditions (HPCON) change based on risk levels in the surrounding area Fort Novosel and in cooperation with local, state and national guidance. The Contractor shall comply with installation and higher headquarters policies aimed at mitigating the spread of dangerous communicable diseases.

1.7.1.6.6 3Rs (Recognize, Retreat, Report) Explosives Safety Training

All Contractor employees, to include subcontractor employees, performing on-site work shall take the 3Rs Safety Training. Training must be completed by on-site personnel prior to the commencement of on-site work. The 20 minute 3Rs Safety Training is available at the following website: https://www.denix.osd.mil/uxo/3rs-training/index.html. Certificates of completion are valid for 1 year and training must be updated annually during the on-site performance of work. Completed certificates shall be maintained by the Contractor and made available to the Contracting Officer Representative (COR) if requested.

Key Control.

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. The Contractor shall safeguard all government equipment, information and property provided for Contractor use.

• No keys issued to the Contractor by the Government shall be duplicated.

• The Contractor shall develop procedures covering key control that shall be included in the QCP.

• Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

• The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

• The Contractor shall establish and maintain a security checklist for those buildings that the Contractor has been issued a key and/or where the Contractor has access to lock combinations. A draft checklist shall be provided to the COR for approval not later than the post award meeting (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 8). The Contractor shall provide completed checklists to the COR not later than 0800, the following workday after services have been performed in buildings that the contractor has been issued keys for access.

(See Part 8, Attachment/Technical Exhibit Listing, Paragraph 8.2, Delivery Schedule, Deliverable 9)

• The checklist shall include, at a minimum, the date of service, building number, departure time, utilities checked (lights and water turned off), windows, and doors secured, janitor’s closet secured, name(s) of the personnel left in the building after cleaning, and key inventory performed for Government-furnished keys.

1.7.1.7.1 Lost Keys.

• No keys issued to the Contractor by the Government shall be duplicated.

https://www.denix.osd.mil/uxo/3rs-training/index.html https://www.denix.osd.mil/uxo/3rs-training/index.html Gonzalez-Zapata, Carolina

FWL LL

• The Contractor shall immediately report any occurrences of lost keys/key cards to the KO in the event keys, other than master keys are lost or duplicated.

• In the event a key is lost, the Contractor shall, upon direction of the KO, have the Government re-key or replace the affected lock or locks.

• When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

• In the event a master key is lost, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.1.7.2 Prohibited use of Government provided keys or key cards.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees.

• No keys issued to the Contractor by the Government shall be duplicated.

• The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

Lock Combinations.

The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons.

• Whenever the contractor personnel who having access to the combination(s), no longer have a need to know such combination(s), the Contractor shall immediately notify the COR as soon as they become aware of the situation.

• These procedures shall be included in the Contractor’s Quality Control Plan.

Post Award Conference/Periodic Progress Meetings.

The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document. The KO and Contracting Officer’s Representative shall meet periodically with the contractor to review the contractor’s performance. At these meetings the KO will apprise the Contractor of how the Government views the contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

• When the KO, COR and DPW management meets with the Contractor to review the Contractor's performance, written minutes of meetings will be recorded by the Government and signed by the Requirements Authority (RA) and the KO.

• The written minutes will be distributed within five (5) business days after the meeting.

• If any party does not concur with any portion of the minutes, the non-concurrence shall be provided in writing to the KO/COR within two (2) workdays following receipt of the minutes.

• Notwithstanding the Contractor’s responsibility for total management during the performance of this d, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

Government Roles and Responsibilities.

Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

• In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor.

• All contract administration will be affected by the KO.

• Communications pertaining to contractual administrative matters shall be addressed to the KO.

• No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes.

• The KO will approve all Deliverables and plans required in this PWS.

Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement.

• Additional Government personnel may be designated to assist in contract oversight IAW AR 70-13 Management and Oversight of Service Acquisitions.

• Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification.

• The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems.

• The COR will perform IAW the responsibilities and duties identified in the appointment letter.

• In order to provide improved safety oversight of contractor operations, The COR will complete the Army Contract Safety Course on ALMS. This course provides the basic information and tools CORs need to ensure safety is effectively integrated throughout all phases of contracting.

1.7.1.10.1 COR Authority.

A letter of designation will be issued to the COR by the KO.

• A copy of the letter will be sent to the Contractor.

• The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates.

• The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

1.7.1.10.2 COR or Designated Government Representative Functions.

The COR or designated Government representative shall monitor all technical aspects of the contract and assists in contract administration.

• The COR or designated Government representative is authorized to perform the following functions:

o assure the Contractor performs the technical requirements of the contract o perform inspections necessary in connection with contract performance o maintain written and oral communications with the Contractor concerning technical aspects of the contract o issue written interpretations of technical requirements o monitor, document, and report Contractor's performance and notify both the

KO and Contractor of any deficiencies o coordinate availability of Government-Furnished Property and provides direction or assistance for site entry requests of Contractor personnel.

o Ensure all mishaps are reported to the Garrison Safety Office (GSO) within 2 hours of occurrence.

o Ensure the contractor reports any mishap to contractor personnel resulting in death or serious injury involving loss of life, limb, or sight utilizing U.S. Army Corps of Engineers (USACE) Mishap Notification and Investigation Form 3394.

o Ensure contractors are informed of any possible hazardous materials or locations to which their employees may be exposed while working on the installation such as potential permit required confined spaces.

Specific Contractor Requirements, Roles and Responsibilities.

U.S. Residency.

All CONUS Contractor employees shall be legal U.S. residents.

• The Contractor shall immediately remove any employee that is not a legal U.S.

resident.

• The Contractor personnel shall be able to communicate clearly in the English language.

OCONUS Contractors employees should primarily U.S. residents but may utilize legal host nation residents.

Contractor Hiring Restrictions.

The Contractor shall not hire or subcontract with off-duty or former Government employees whose employment would result in a conflict of interest as defined in DOD 5500.7-R Joint Ethics Regulation 30 August 1993, to include change dated 17 November 2011.

Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees.

The Contractor shall ensure each employee has a clearly readable picture identification badge. The badge shall be made of a durable material or plastic, and shall include, as a minimum, the employee’s name and current/recent picture, badge number, and

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Contractor’s name. These ID badges shall be consecutively numbered and made accountable by the Contractor. The Contractor shall ensure that contract personnel always wear the badge in plain view when performing work under this contract. The Contractor shall provide a list of employee names with associated badge numbers to the Contracting Officer and COR at the post award meeting and shall update list within 5 workdays as changes occur (See Part 8, Attachment/Technical Exhibit Listing, Paragraph 8.2, Delivery Schedule, Deliverable, 10). The installation may also require a government issued badge and/or gate pass.

• The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

• All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

• Contractor personnel shall wear Contractor-furnished employee identification badges while physically in the buildings. Each badge shall include, as a minimum, the company name, employee name, photograph, Contract title, Contract number, and expiration date of the badge. The badges shall be worn outside of clothing on the chest area.

• Contractor owned/leased vehicles and trailers shall be clearly identified.

Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government.

The Contractor shall ensure all personnel present a professional appearance while working on the Government installation.

• The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

• The contractor shall ensure that personnel present a neat and professional appearance.

• Contractor’s personnel shall remain fully clothed at all times, while performing under this contract. This includes shirts with sleeves (short or long), long pants, and shoes.

• At all times during contract performance personnel shall wear as outer wear a shirt or vest with the company logo and name.

• Offensive pictures, sayings, tank tops, tee shirts, and spandex or similar fabric worn as outerwear are strictly prohibited.

• The Contractor’s employees shall observe and comply with local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

• The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner.

• The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

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• The Contractor shall ensure employee conduct complies with 41 USC §423, Procurement Integrity.

• The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

• The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

Contractor Key Personnel.

Contractor shall provide a resume of key personnel, who will be designated in writing, to the KO within one week of the contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 11).

These key personnel shall be available during normal duty hours.

These individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

1.7.1.15.1 Project Manager (PM).

The Contractor shall provide a PM who is responsible for the performance of the work.

• A minimum of three (3) years of documented service contract management experience with team management and scheduling of workflow is required.

• The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract.

• The name and contact information of the PM shall be provided to the KO and shall be in the local area, and available during normal duty hours.

• The PM shall be available by phone and email and return phone calls and emails normal duty hours.

• In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence.

1.7.1.15.2 Quality Control Manager (QCM).

The Contractor shall designate a full time QCM who shall be physically present on site during normal duty hours. This individual shall be responsible for the overall management and coordination of the Contractor’s quality control plan described in paragraph 1.7.11.5. The Quality Control Manager shall have no other duties or responsibilities.

• As a minimum, the QCM shall have at least two (2) years of documented relative custodial services experience and shall be responsible for the overall management and implementation of the Contractor's Quality Control Plan.

• The Contractor shall provide the KO and COR a local telephone number at which the Quality Control Manger, or his representative, may be contacted during normal working hours.

• The Contractor shall provide the COR a copy of the Quality Control Manager’s monthly inspection schedule, no later than three (3) working days prior to the inspection month (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 12). A copy of all daily completed inspection findings shall be provided to the COR no later than 0800 following the date of performance (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 13).

1.7.1.15.3 Quality Control Inspectors (QCI).

The Contractor shall designate QCI personnel sufficient to monitor Contract work to assure compliance with Government requirements.

• Depending on the size of the contract, the QCM may also serve as the QCI.

Phase In /Phase Out Period.

The Contractor shall prepare and submit (within ten (10) business days after contract award), a Phase In/Phase Out Plan to be implemented by the Contractor (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 14).

• The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

• During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS.

• The Contractor shall commence all operations required by this PWS by the end of phase in period.

• On the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

• During the ten (10) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract.

• The Contractor shall fully cooperate with the successor Contractor during Phase Out and the Government so as not to interfere with future work or duties.

Quality Control

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Quality Control Plan (QCP) must be forwarded to and accepted by the KO.

The contractor’s quality control program is the means by which he/she assures himself/herself that his/her work complies with the requirement of the contract. A draft copy of the Contractor’s Quality Control Plan shall be provided to the KO not later than the post award meeting (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 15). A final copy shall be provided to the KO and COR by the contract start date. (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 16). After acceptance of the quality control plan (QCP) the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system five (5) days prior to the plan being effective (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 16).

The QCP shall include but is not limited to the following:

- The name of the Quality Control Manager

- An inspection system covering all the services listed in the Performance

Requirements Summary. The inspection plan shall specify the areas to be inspected on both a scheduled or unscheduled basis, and the individual (position) who will perform the inspection.

- The method for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable.

- On site record of all inspections conducted by the Contractor and necessary action taken. This document shall be made available to the KO and/or COR during the term of the contract.

Emergency Services.

1.7.1.18.1 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any incident requiring immediate emergency medical treatment.

• The Government may provide 911 emergency support ambulance service and/or DoD medical facility, if available. Placing a call to 911 on Fort Novosel often results in the call being routed to local community 911s. Ask the operator to transfer the call to Fort Novosel.

• If injuries incurred while an employee is performing work under this contract, the contractor shall verbally notify the KO/COR no later than (NLT) thirty (30) minutes after an emergency medical event, followed by a documented summary of events. The contractor shall utilize U.S. Army Corps of Engineers (USACE) Mishap Notification and Investigation Form 3394 to document all serious injuries ((See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 17).

• The Contractor shall be responsible for reimbursement of any cost of provided emergency medical treatment services provided to Contractor personnel.

• Reimbursement shall be paid to the U.S. Treasury.

Accident Reporting.

• The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact.

• The Contractor shall provide a verbal report to the KO/COR within thirty (30) minutes of each such occurrence followed up by an email documenting each such occurrence. The contractor utilizes U.S. Army Corps of Engineers (USACE) Mishap Notification and Investigation Form 3394 for all serious injuries.

(See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 17).

• The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program (Chapter 3 Accident Investigation and Reporting, Chapter 4 Contracting Safety) and DA Pam 385-40, Army Accident Investigations and Reporting.

Environment and OSHA.

IAW para. 1.4 Scope, any apparent conflict between compliance (with such local, State, and Federal environmental and occupational safety laws, rules, and regulations) and the requirements of the contract shall be immediately brought to the attention of the KO and authorized representative(s) (i.e., Environmental Officer, Safety Officer, and COR ) verbally.

• The Contractor shall notify the KO and authorized representative(s) via email outlining the details for each said conflict such that a final resolution is derived (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 18).

• The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations, or failure to comply with para. 1.7.10.10.1, 2, 3 Safety, Safety Plain, Spill Plan.

1.7.1.20.1 Safety.

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract.

The contractor shall comply with AR 385-10, The Army Safety Program, and be responsible directly to OSHA for the safety and health of the contractors’ employees. Contractors have the responsibility of responding to any citations issued by OSHA officials for violations of applicable standards.

• The contractor shall be responsible for not exposing DoD personnel, DoD families, and visiting public to any health or safety hazard.

• All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO to halt any and all Contractor performance until such unsafe conditions are corrected.

• The Contractor shall take due caution not to endanger personnel during performance of this contract.

• Upon discovery of a serious hazard, the Contractor shall immediately notify the KO and designated authorized representatives verbally followed up with an email notification (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, 19).

• Contractor Vehicles. As prescribed in 8.1104(b), FAR 52.208-5, each vehicle furnished under the contract shall be of good quality and in safe operating condition and shall comply with the Federal Motor Vehicle Safety Standards (49 CFR 571) and Alabama safety regulations applicable to the vehicle.

• IAW Title 32 CFR 634.25(c)(3), and AR 190-5, “Vehicle operators on a DoD Installation and operators of GOVs will not use cell…