PWS Custodial 24-29 New OPORD V3_Solicitiation Ready.docx

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

Carlisle Barracks, PA 17013

Custodial Services Enterprise-wide PWS (Service 402 - Custodial Services) (U) ii

Table of Contents

General.

This is a non-personal services contract to provide Custodial Services for the U.S. Army Garrison Carlisle Barracks, PA.

The Government will not exercise any supervision or control over the contract service providers.

The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to complete the requirements as outlined and defined in this PWS.

Description of Services/Introduction.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform all custodial service tasks and frequencies as described and defined in this Performance Work Statement (PWS), Part 5 Specific Tasks and Part 8 Attachment/Technical Exhibits, TE-C Task Frequency Charts, except for those items specified as Government furnished property and services (If applicable, see Part 4 Contractor Furnished Items and Services).

The Contractor shall perform to the standards in this contract.

Background.

Carlisle Barracks is located in Carlisle, Cumberland County, Pennsylvania. Carlisle Barracks consists of approximately 450.6 acres and has 49 cleanable buildings. The population base consists of approximately 3000 military and Government civilian and Contractor personnel, as well as, a number of resident family members, to include a large number of retirees in the surrounding area.

Objectives.

The Contractor shall ensure all work accomplished as fulfillment of this PWS meets all applicable Federal, State, and local laws, regulations, directives, and other requirements (LOR) (See Definitions & Acronyms, 2.2 Acronyms --- Legal and Other Requirements) to include the documents in Part 6, Applicable Publications.

Part 8, Attachment/Technical Exhibit Listing, TE-A Buildings Floor Types and Sq Footage identifies which buildings/areas belong to each building type and the square footage of the building/areas to be cleaned. Part 8, Attachment/Technical Exhibit Listing, TE-C Task Frequency Charts identifies tasks and frequencies for maximum standards for each type of building. TE D identifies areas where custodial tasks are to be performed by current floor plan.

Scope.

The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits, including the Task Frequency Charts in a manner that will maintain the condition and cleanliness of each covered facility and present a professional appearance. During performance of the contract, the Government reserves the right to add or delete facilities and/or the frequency/level of services required. A modification to the contract will be executed to incorporate these changes.

Services include:

Scheduled Cleaning Services (for all covered facility types) IAW the PWS and Technical Exhibit (TE) performance standards.

As Requested Tasks included (based on separate CLIN structure):

Special Event Support Cleaning.

Services not included:

Biohazard cleaning service for casualty/trauma, defecation, and bodily fluids decontamination at Medical Treatment Facilities (MTFs) and other facilities performed by installation assets (hazardous material response team, garrison staff, or mission personnel) IAW MEDCOM Reg. 40-35, Management of Regulated Medical Waste, para 16 (2017) Toilet overflow, mold cleaning, flood cleaning within a covered facility resulting from inclement weather, or waterline break in the building serviced by a separate water cleanup and restoration contract with expertly trained staff.

Cleaning and disinfecting buildings and areas previously occupied by ’pandemic’ positive personnel. (Note: This type of cleaning and disinfecting will be performed by installation assets IAW Army Public Health Command (APHC) Technical Information Paper (TIP) No. 98-105-0421 and TIP No. 98-120-0620).

Traffic Flow.

The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting custodial service tasks.

Restoration of Real Property Damage.

Any damage to Government Real Property by the Contractor’s operations shall be restored to the original state at no additional cost to the Government (e.g., structural damage, damage to landscape or fencing, et al).

General Information.

Locations to Receive Custodial Service

The work to be performed under this contract will be performed at 49 Government facilities on Carlisle Barracks. A list of buildings to be cleaned is located in Part 8, Attachment/Technical Exhibit Listing, TE-A Buildings Floor Types and Sq Footage.

Services Work Log.

The Contractor shall keep a detailed log of work accomplished in each building receiving custodial services IAW performance standards.

The log shall include relevant custodial cleaning task practices and the dates custodial cleaning task is completed.

The Contractor shall submit this log to the COR not later than the 5th day of each month (Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 1).

Recognized Holidays.

Hours of Operation.

Normal hours of operation are between the hours of 0700 - 1600, Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor shall coordinate with Building Managers (or the COR if no Building Manager is available) to establish a schedule to conduct business if services are required outside of normal hours of operation. This schedule or any schedule changes shall be documented in writing with the COR (email is acceptable).

The Contractor shall clean CDCs only after all children have been released. Custodial services shall not start until after 1630 hrs.

The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when Government facilities are not closed for the above reasons.

Normal operations of Carlisle Barracks Custodial employees has traditionally been that they begin work at 0200, cleaning the CDC from the previous day, working until all scheduled work is completed. This is not mandated to continue.

Installation Closures.

When a federal holiday occurs on a regularly scheduled day of work, the Contractor shall submit to the COR/ACOR an alternate schedule for those buildings affected NLT 10 days prior to the closure. The schedule shall include dates for makeup of all buildings affected by the holiday.

Emergency Delays and Support.

If the Contractor determines unsafe weather conditions or work environment is cause for an interruption of services, the Contractor shall notify the KO and the COR/ACOR two (2) hours prior to curtailing operations (Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 2).

The Contractor shall coordinate with the COR/ACOR in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire, or other emergency situations.

Interruptions due to command-ordered installation closures are exempt from this requirement.

Unforeseen Buildings Closures.

When an unforeseen building closure occurs on a regularly scheduled day of work (i.e., severe weather, training holiday, day of mourning, etc.).

The Contractor shall reschedule the service on any day satisfactory to the customer and minimizes impact on the Contractor’s normal work schedule.

Place of Performance.

The work to be performed under this requirement will be performed throughout the entire area occupied by Carlisle Barracks. A map of Carlisle Barracks is located in Part 8, Attachment/Technical Exhibit Listing, TE-D.

Type of Contract.

The government will award a FIRM FIXED PRICE (FFP) type of contract with some “As Required” CLINs.

Security Requirements.

The Government will require the contractor to provide service to a CLASSIFIED FACILITY. In such instances, the custodial contractor personnel shall be trained in security requirements and Contractor employees working in facilities requiring a Security Badge shall apply for a secret background investigation performed by the Carlisle Barracks Security Office.

Access and General Protection/Security Policy and Procedures.

Contractor and all associated subcontractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (i.e., FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Criminal Background Checks.

In the unlikely event that unsupervised contact with students or unescorted access to facilities are required by contract, a satisfactory Federal and/or State criminal background check must first be performed by DoDEA, through the Office of Personnel Management, on each identified contract employee prior to unsupervised student contact or unescorted facility access being granted. For US Citizens – Unescorted Access – must pass the Childcare National Agency Check with Written Inquirers (CNACI). For Non-US Citizens – Unescorted Access – local host nation police background check only (Re: DODI 1402.5 and DODI 2000.16).

Physical Security.

At the close of each work period, the contractor shall ensure government facilities, equipment, and materials are secured.

Security Training.

In the event of a National Defense Emergency affecting Carlisle Barracks, the COR will immediately notify the contract POC. At that time, the contractor shall take immediate steps to cease all activities on the installation(s) and will cause all personnel to leave the installation(s) property until notice is given by the COR that National Defense Emergency conditions are no longer in effect.

Anti-Terrorism (AT) Level I Training.

IAW Department of Defense Instruction (DoDI) 2000.16, Vol. 1 DoD Antiterrorism Standards and Army Regulation (AR) 525-13 Antiterrorism, all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within 30 calendar days after contract start date. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the COR within 15 calendar days after completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I awareness training is available at the following site: http://jko.jten.mil (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 3.)

iWATCH Training.

The Contractor shall brief the local iWATCH program (training standards provided by the Installation Anti-Terrorism Officer (ATO)) to all its’ employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to Military Police and the COR/ACOR. The Contractor shall complete the training within 30 calendar days after contract award and within 30 calendar days of new employees commencing performance and send to the COR/ACOR via electronic copy within 15 calendar days of completion (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 4).

Operational Security (OPSEC) Awareness Training.

For contracts that require OPSEC Training. All contractor employees, to include subcontractor’s employees, requiring access to Army installation, facilities, controlled, access areas, and/or installation computers shall complete OPSEC Level I training within 30 days after contract start date or effective date of incorporation of this requirement into the contract. The Contractor shall provide certificates of completion for each affected contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training by all employees and subcontractor personnel (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 5).

Local Health Protection Conditions

Contractor will comply with all national and DoD policies with regard to health protection issues including pandemic outbreaks. Local Health Protection Conditions (HPCON) change based on risk levels in the surrounding area and in cooperation with local, state, and national guidance. The Contractor shall comply with installation and higher headquarters policies aimed at mitigating the spread of dangerous communicable diseases.

Key Control.

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards.

No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall develop procedures covering key control that shall be included in the QCP.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees.

The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas.

Lost Keys.

The Contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR/ACOR. COR/ACOR shall report the event to the KO.

In the event a key is lost, the Contractor shall, upon direction of the KO, have the Government re-key or replace the affected lock or locks.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

In the event a master key is lost, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

Post Award Conference/Periodic Progress Meetings.

The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document.

When the KO, COR/ACOR, and DPW management meets with the Contractor to review the Contractor's performance, meeting transcription will be recorded by the Government.

Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

Government Roles and Responsibilities.

Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor.

No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes.

Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement.

Additional Government personnel may be designated to assist in contract oversight IAW AR 70-13 Management and Oversight of Service Acquisitions.

Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification.

The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems.

The COR will perform IAW the responsibilities and duties identified in the appointment letter.

COR Authority.

A letter of designation will be issued to the COR by the KO.

A copy of the letter will be sent to the Contractor.

The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

COR Functions.

The COR shall monitor all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions:

assure the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies, provides direction or assistance for site entry requests of Contractor personnel.

Installation Safety Office (ISO)

The Safety Office serves as the principal safety and occupational health staff advisor to the installation and is responsible for all items regarding OSHA compliance, hazard tracking & reporting, accident reporting, as well as mishap investigations.

· The ISO shall be included on all reports regarding any of the above listed items, with the deliverables in Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule being highlighted to show which are included.

· The ISO can be reached at 717-245-4353/4871 from 0730-1630 on business days, or emailed at usarmy.carlisle.awc.list.installation-safety-office@army.mil

Specific Contractor Requirements, Roles, and Responsibilities.

U.S. Residency.

All Contractor employees shall be legal U.S. residents.

The Contractor shall immediately remove any employee that is not a legal U.S. resident.

The Contractor personnel shall be able to communicate clearly in the English language.

Contractor Hiring Restrictions.

The Contractor shall not hire or subcontract with off-duty or former Government employees whose employment would result in a conflict of interest as defined in DOD 5500.7-R Joint Ethics Regulation 30 August 1993, to include change dated 17 November 2011.

Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees.

The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

Contractor owned/leased vehicles and trailers shall be clearly identified.

Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government.

The Contractor shall ensure all personnel present a professional appearance while working on the Government installation.

The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner.

The Contractor shall ensure employee conduct complies with 41 USC §423, Procurement Integrity.

· The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

Key Personnel

Contractor shall provide a resume of key personnel, who will be designated in writing, to the KO within one week of the contract award (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 6).

These key personnel shall be available during normal duty hours.

These individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

Contract Manager (CM).

The Contractor shall provide a Contract Manager who is responsible for the performance of the work.

The CM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract.

The name and contact information of the CM shall be provided to the COR and shall be present and on-site, and available 6:00 a.m.to 3:00 p.m.

In the circumstances when the CM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence.

Quality Control Specialist (QCS).

The Quality Control Specialist shall have experience in conducting custodial spot checks and inspections that ensure safety and quality of work standards are being met.

Quality Control Specialists shall have experience in directing staff and developing effective quality control plans.

The quality control specialist shall have unbiased relationship with the government, and freedom to change the quality control process as required to meet the standards outlined in this PWS.

Employees working in the Child Development or the Youth Activity Centers All employees who work in the Child Development Center (CDC) and/or the Youth Activity Center are deemed key personnel.

All contract employees working in support of CYS at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification, and reporting. (AR 40-562).

The training will be conducted during normal duty hours by a Government-certified trainer.

It shall be the Contractor’s responsibility to ensure new employees working in support of CYS receives this training.

Phase Out Period

During the ten (10) business day transition period immediately prior to the end of the contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract.

The Contractor shall fully cooperate with the successor Contractor during Phase Out and the Government so as not to interfere with future work or duties.

Quality Control

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which they assure themselves that the work complies with the requirement of the contract. After acceptance of the quality control plan (QCP) the contractor shall receive the COR’s acceptance in writing of any proposed change to his QC system five (5) days prior to the plan being implemented (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 7). Records of the inspections and any resultant corrective action must be documented, with records to be kept on-site and will be provided to the COR daily by 1100 (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 8). Corrective action taken as a result of Quality Control will NOT be held against the Contractor.

Regulatory Compliance and Reporting

Safety.

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract.

The Contractor shall comply with AR 385-10, The Army Safety Program.

All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO to halt any and all Contractor performance until such unsafe conditions are corrected.

The Contractor shall take due caution not to endanger personnel during performance of this contract.

Upon discovery of a serious hazard, the Contractor shall immediately notify the KO, Safety Officer, COR and designated authorized representatives verbally followed up with an email notification (NLT 30 minutes after discovery) (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 9).

Safety Plan.

The Contractor shall develop and implement a safety plan for its employees.

The Contractor shall submit the safety plan to the KO/COR for review and acceptance within 30 business days after contract award (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 10).

Revisions shall be submitted to the KO/COR five (5) business days prior to the effective date of change.

Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any incident requiring immediate emergency medical treatment.

If injuries incurred while an employee is performing work under this contract, the contractor shall verbally notify the COR no later than (NLT) two (2) hours after an emergency medical event, followed by a documented summary of events (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 11).

Accident Reporting.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact.

The Contractor shall provide a verbal report to the COR within two (2) hours of each such occurrence followed up by an email documenting each such occurrence (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 12).

The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program (Chapter 3 Accident Investigation and Reporting, Chapter 4 Contracting Safety) and DA Pam 385-40, Army Accident Investigations and Reporting.

Environmental Compliance.

The contractor shall implement the following environmental objectives in accordance with FAR 23.4; FAR 23.7; FAR 52.223-1 through 52.223-5; and based on EPA-issued guidance):

Maximize the utilization of environmentally preferable products.

Maximize the utilization of bio-based products. See USDA-designated items at http://www.biopreferred.gov or 7 CFR part 3201.

Maximize the reutilization of nonhazardous and recovered materials.

Eliminate or reduce the generation of hazardous waste and the need for special material processing (including special handling, storage, treatment, and disposal).

Mold Awareness

IAW Army Technical Bulletin Medical 531, Facility Sanitation Controls and Inspections and the U.S. Army Public Health Center Technical Guide 277, Army Mold Remediation Guidance.

The contractor shall comply with recommended guidance for the routine cleaning and disinfecting of areas where mold is most likely to occur. These include, but are not limited to, rest rooms, shower rooms, kitchen areas, water fountains, carpeted areas where liquids or moisture are present. Exterior door and window areas where moisture condensation may occur.

Contractors shall perform routine cleaning procedures to reduce and prevent mold formation.

Where the contractor identifies mold concentrations, the contractor shall immediately notify the building manager and or COR informing them of their findings. Building managers and/or CORs are responsible for following the Standard Operating Procedures (SOPs) for mold assessment and remediation.

Safety Data Sheets.

For materials that have Safety Data Sheets (SDS) associated with them, the Contractor shall submit the SDS to the COR and Safety Officer for approval five (5) business days after contract award (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 13).

The Contractor shall adhere to all applicable requirements of the Installation Hazardous Waste Management Plan.

The Contractor shall provide all materials, labor, training, transportation, and equipment for the handling and storage of hazardous materials or toxic materials.

Contract - Regulatory Conflict.

IAW para. 1.4 Scope, any apparent conflict between compliance (with such local, State, and Federal environmental and occupational safety laws, rules, and regulations) and the requirements of the contract shall be immediately brought to the attention of the KO and authorized representative(s) (i.e., Environmental Officer, Safety Officer, and COR) verbally.

The Contractor shall notify the KO and authorized representative(s) via email (NLT 30 minutes after discovery) outlining the details for each said conflict such that a final resolution is derived (See Part 8, Attachment/Technical Exhibit Listing, Attachment 2 – Deliverables Schedule, Deliverable 14).

The Contractor shall be liable for all fines, penalties, and costs that result from violations of, or failure to comply with para. 1.4 Scope.

PART 2

DEFINITIONS & ACRONYMS

Definitions and Acronyms.

Definitions.

Acceptable Quality Level (AQL).

The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

Carpet Care.

Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

Child, Youth and School Services (CYSS).

Overarching naming convention for Child Development Center (CDC); Youth Activity Center (YAC); and School Age Services (SAS) are Child, Youth and School (CYS), Services (CYSS). CYSS shall be used when referring to all programs.

Cleaning.

Removing stains, soil, and dirt. May be accomplished by chemical or mechanical means.

Contractor.

A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor Acquired Property (CAP).

Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Contracting Officer (KO).

A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer’s Representative (COR).

An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Deficient Service.

A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable.

Objective evidence that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Disinfect.

This is the process of removing dirt and bacteria, with physically removing debris and bacteria with a chemical solution, killing any remaining germs on surfaces, which further reduces any risk of spreading infections and/or diseases.

Dry Buffing.

Procedure to utilize floor, buffing equipment to remove minor scratches and scuff marks without applying solution or wax.

Equipment.

A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

Exterior Windows

Windows surrounding entrances and exits of contracted buildings but not windows located on exterior walls.

Government Furnished Property (GFP).

Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property.

All property owned or leased by the Government. Government property includes both Government- furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Hard Surface Floor Care.

Hard surface floor care includes, but is not limited to tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

High-efficiency Particulate Air Vacuum Cleaners (HEPA).

HEPA stands for high-efficiency particulate air, and it typically refers to a filter inside a machine. A true HEPA filter can trap 99.97 percent or airborne particles, minimizing dust, dander, and other common allergens in the air.

Heating, Ventilation and Air Conditioning (HVAC).

HVAC refers to the different systems used for moving air between indoor and outdoor areas, along with heating and cooling both residential and commercial buildings.

Institute of Inspection, Cleaning and Restoration Certification (IICRC).

The certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries.

Interior Window.

Windows surrounding interior entrances and exits but not windows located on an exterior wall.

International Sanitary Supply Association (ISSA).

The leading resource for information, education, networking, and industry standards.

Lavatories/Latrines/Bathrooms.

A room containing commodes, urinals, toilets, partitions/stalls, washbasins, bathtubs, shower stalls, sinks, lavatories, faucets, fixtures, mirrors, floors, walls, and dispensers (soap. paper towels, toilet tissue).

Legal and Other Requirements.

Applicable Federal, State, local, DoD and Army laws, codes, regulations, and other requirements.

Loss of Government Property.

Unintended, unforeseen, or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

Items that cannot be found after a reasonable search;

Theft;

Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair. Contractor shall prepare damage reports monthly and submit to COR.

Material.

Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

Mold/Mildew.

Mold is a naturally occurring microscopic fungi that can grow on indoor and outdoor surfaces. Mold can live in all environments, climates, and seasons but requires oxygen, moisture, and a nutrient source to grow. The types of molds and their abundance in an area depend on the availability of nutrients like dirt, water, and temperature. Molds grow well on cardboard, ceiling tiles, paper, and wood products. Mildew is a general term used to refer to certain kinds of mold or fungus that typically grow in a flat growth pattern and found on shower walls, windowsills, and other places with high moisture levels.

Non-Personal Services.

The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non personal service contracts are authorized by the Government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

Performance Requirements Summary (PRS).

Identifies the key service outputs of the Contractor.

Physical/Community Fitness Centers (PFC).

Physical/Community Fitness Center facilities may include a gymnasium, athletic courts, work out areas, weight rooms, showers, restrooms, locker rooms, indoor hand ball courts, whirlpool, sauna, administrative space, and storage space. Outdoor fitness/recreation facilities, indoor/outdoor swimming pools, ice- and/or roller-skating rinks, physical educational training facilities, and buildings that house a fitness center are not included.

Physical Security.

Actions that prevent the loss or damage of Government property.

Property.

All tangible property, both real and personal.

Property Records.

Records created and maintained by the Contractor in support of its stewardship responsibilities for the management of Government property.

Provide.

To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

Public Traffic Areas.

Lobbies, hallways, corridors, stairwells, meeting rooms, and lavatories.

Quality Assurance.

The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP).

An organized document written by the Government specifying the surveillance methodology used for surveillance of Contractor performance.

Quality Control.

All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Real Property.

See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

Recyclable Materials.

Materials that are separated from mixed municipal solid waste for the purpose of reuse, donation, recycling, or composting, including paper, glass, plastics, metals, automobile oil, batteries, source-separated compostable materials, and sole source food waste streams that are managed through bio-degradative processes. Please see the Army QRP Handbook (May 2020 or most current) and DoDI 4715.23, Integrated Recycling and Solid Waste Management for a list of recyclable materials.

Sanitize.

The process that destroys or eliminates all forms of microbial life and is carried out by physical or chemical methods, which lowers the number of germs on a surface to a safe level as determined by Public Health Standards.

Schedule of Services

A log that includes relevant custodial cleaning task practices and the dates custodial cleaning task is be completed IAW PWS performance standards.

Sensitive Property.

Property potentially dangerous to the public safety or security if stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability. Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.

Service Calls.

Service calls are One-Time/On-call Services for standard service requirements, such as replenishing of restroom supplies.

Soil.

Includes, but is not limited to dust, dirt, stains, grease, smudges, streaks, spots, lint, or odors. Soil can be removed chemically, mechanically, or by a combination of both. Mechanical soil removal is removing soil with a machine such as a vacuum cleaner. Chemical soil removal is removing soil with a liquid that contains cleaning agents such as detergents, surfactants, and emulsifiers. The combination of chemical and mechanical methods such as an automatic floor-scrubbing machine uses the chemical method to breakdown and loosen soil then the mechanical method picks up and carries the soil away. Which soil removal method is used depends on the cleaning objectives and on size, location, and type of surface to be cleaned and is determined by the Contractor.

Spray Buffing.

Procedure to apply a light coat of wax to maintain the waxed floor after removing minor scratches and scuffmarks.

Spot Cleaning.

A spot is defined as approximately 12” x 12”. Carpet surfaces shall be free of removable spots, soiled traffic patterns, debris, gum, and crusted materials. Cleaning small areas of carpet by vacuuming, hot water extraction, or shampooing due to accumulation of dirt or soil on heavy traffic patterns or due to leaks or spillage on small areas of floor surface. Spot cleaning is also removal of spots from walls, ceilings, and floors, utilizing compatible, surface appropriate, techniques and solutions.

Stairwell Cleaning.

Cleaning to standard of stairwells in PWS covered buildings. This process includes the cleaning of steps, landings, walls, and handrails.

Stripping.

The removal of floor finishes down to the flooring material. Appropriate grade synthetic nylon floor maintenance pads or brushes may be used on resilient floors. Stripping of a floor means floor surfaces are free of dirt, stains, deposits, cleaning solutions, standing water, and have a uniform appearance when dry. Stripping of floor surfaces includes utilizing procedures and equipment to prevent safety hazards.

Subcontractor.

One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Sweep.

Process of utilizing manual brush type of device to remove dirt and debris from surfaces.

Trash Removal.

Trash removal with respect to custodial services includes the removal of designated trash, recyclable materials, and other debris from buildings. This includes but is not limited to wastebaskets, boxes, recycle bins or any other container used for recycling and solid waste collection in order to meet federal, DoD and State solid waste diversion goals.

Wide Area Workflow (WAWF).

A secure web system for electronic invoicing, receipt, and acceptance. WAWF allows Government vendors to submit and track invoices and receipt/acceptance documents over the web and allows Government personnel to process those invoices in a real-time, paperless environment. WAWF is the sole acceptance point of invoices for this contract; invoices not in WAWF are not deemed valid.

Workday.

The number of hours per day the Contractor provides services in accordance with the contract.

Work Week.

Monday through Friday, unless specified otherwise.

Acronyms.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

Government Furnished Property, Equipment and Services.

General

The Government will provide without cost to the contractor, space in Building 325 and utilities, except for telecommunication services. Building 325 will house the contractor’s on-site office and supply storage area. Government shall provide janitorial closets in various buildings. The contractor shall restore to the condition in which received at no cost to the Government, fair wear and tear accepted, when vacating such building space and janitorial closets by the time slated for contract completion. No additional space will be provided. If additional space is required, the contractor will utilize off-post space at no additional cost to the government. The Contractor is responsible for maintaining and keeping track of government furnished facilities.

Basic Requirements

· Contractor is responsible for securing the facility during the workday, after hours, weekends and holidays.

· Contractor storage of equipment, materials and supplies on site is at no risk to the government.

· Contractor is responsible for the security of property, equipment, vehicle, and stored materials and supplies.

· The Government is not responsible for acts of vandalism or arson.

Facility/Area(s)

· Contractor shall be responsible for cleaning and maintaining the appearance of the facility.

· Contractor will be responsible for maintaining/repairing any subsequent damage caused to the facility beyond normal wear and tear.

· The COR may inspect facility at any time for compliance.

Utilities and Services

The Government…