PWS CS Draft.doc

PERFORMANCE WORK STATEMENT (PWS)

Audio/Visual Support Services Support for the George C. Marshall European Center for Security Studies, DSCA at

Garmisch-Partenkirchen, Germany 30 October 2023

PART 1

GENERAL INFORMATION

1. General: This contract is established to provide Audio/Visual (AV) Support Services for the George C. Marshall Center (GCMC), ensuring efficient and effective utilization of AV equipment during various events and activities. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. These service providers shall be accountable solely to the Contractor, who, in turn, is responsible to the Government. The Contractor’s responsibilities are confined to operational support, including user assistance and basic troubleshooting.

1.1 Description of Services/Introduction: The Contractor shall provide all necessary personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other non-personal services for comprehensive AV Operational, Production, and Technical Support at the GCMC, as detailed in this Performance Work Statement (PWS). Responsibilities encompass ensuring seamless AV operations, user assistance, basic and advanced troubleshooting, routine and emergency maintenance, system checks, and updates. This includes managing AV equipment inventories, overseeing spare parts supplies, and coordinating with the IT Asset Manager and COR for equipment procurement and replacement. The Contractor is also responsible for upgrading and integrating AV components to maintain technological relevance and high-performance standards while ensuring equipment security in alignment with Department of Defense guidelines. The overarching objective is to ensure high-quality AV support for GCMC’s diverse range of activities, maintaining both operational readiness and technical excellence of AV systems.

1.2 Background: The mission of the GCMC, as a vital instrument of German-American cooperation, is to create a more stable security environment by advancing democratic institutions and relationships; promoting active, peaceful, whole-of-government approaches to address transnational and regional security challenges; and creating and enhancing enduring partnerships worldwide.

The GCMC hosts lectures and special events conducted with simultaneous interpretation in up to four languages; the interpretation services are provided by other employees. The current equipment used is the Philips/Bosch Digital Congress Network (DCN). Routings and control of all lecture/conference halls are currently conducted using the Crestron Control System, and all audio routings and distribution are currently processed through the Sound Web Control System. Lectures and events are recorded onto a computer hard drive or portable storage disk and are currently edited through Adobe editing software in digital formats. The GCMC routinely supports multiple simultaneous classes or events. Historically, the conference facilities in building 105, 106 and 109 require one to two technicians each to support them. The lecture/conference halls in buildings 105, 106 and 109 are currently joined via fiber optic connection and a Multi- CCU configuration of the DCN. Classes and presentations are currently conducted using computer-based presentations software, DVDs, digital media, and Video- teleconferencing (VTC) via Microsoft Teams, Zoom for Government, Defense Connect Online (DCO), and the linking of the three conference facilities in buildings 105, 106, and 109. Video switchers, patch panels, and infrared or radio frequency transmitters are utilized for the currently utilized Philips Interpretation System, which allows for real-time translation. This provides redundancy and backup to avoid failure. Classes, lectures and events are recorded live using professional audio mixers, video switchers, scan converters, and cameras currently controlled by the DCN. The GCMC currently uses two large 4k video walls in plenary 105, one large 4k video wall in plenary 106 and four large flat screen video monitors in plenary 109.

All facilities are used by the College of International and Security Studies (CISS), the Outreach Programs Directorate (OPD), and other internal and external organizations for both short and extended conferences and academic programs, and as such require a 100% guaranteed operational readiness rate. Though infrequent, support may be required throughout George C. Marshall Center occupied buildings to include office and staff conference rooms.

The main conference hall in Building 105 contains a manned control room on the first floor. The conference halls in Building 106 and 109 contain a manned control booth, which will be staffed in accordance with the tasks defined in Part 5. All three facilities are used approximately 30 hours per week for classroom and briefing activities, and must be manned and operating no later than 30 minutes before the beginning of each event. All additional work time during the week is spent performing setup, cleanup, rehearsals, and equipment installation.

Small group seminars (in the seminar rooms) are possible in up to three simultaneous interpreted languages currently using the Philips/Bosch DCN. Each seminar room is also equipped with wireless microphones, dual computers and large flat screen displays to allow for a wide variety of teaching aids as part of the course curriculum.

Historically, support has been required for at least 26 course related events that range in duration from two days to 10 weeks, as well as 56 special events, typically ranging from one to four days in duration, and necessitate support.

1.3 Objectives: The primary objective of this contract is to procure comprehensive AV presentation support services, vital for delivering skilled operational, production, and technical support for all events and external AV requirements at the GCMC. The Contractor shall ensure the seamless operation of AV equipment, provide timely assistance to users, and conduct both basic and advanced troubleshooting to swiftly address operational issues. This contract encompasses not only operational support but also includes maintenance, technical support beyond basic troubleshooting, system upgrades, and the upkeep of AV equipment. The Contractor’s role is critical in maintaining the functionality and technical excellence of AV systems to support the diverse and dynamic needs of GCMC activities.

1.4 Scope: The Contractor shall provide comprehensive AV operational, presentation, and technical support services at the GCMC facilities located in the Garmisch Military Community. This includes:

· Three lecture/conference halls,

· Three executive conference rooms,

· At least five small conference rooms, Partnership Language Training Center (PLTCE)

· Approximately 43 single and tri-lingual seminar and classrooms.

1.4.1 The Contractor shall also provide technical capabilities beyond mere operational troubleshooting. This is to include maintenance, upgrades, configuration, installation, and repair of AV systems. The Contractor is expected to self-manage these technical aspects, ensuring all AV systems are maintained at the highest standards, aligned with the latest technological advancements, and seamlessly integrated into the existing infrastructure. Proactive and efficient management of these tasks is crucial to maintain the functionality and integrity of the AV systems, ensuring continuous operational excellence at the GCMC facilities.

1.4.2 The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other services necessary to perform the services as outlined in this performance work statement, except for those items specified as Government- furnished property and services.

1.4.3 The Contractor shall operate and provide technical support for all GCMC AV systems including, but not limited to, the Philips/Bosch Digital Congress Network (DCN), the Crestron Control System for routings and control of the lecture and conference halls, and the Sound Web Control System for audio routing and distribution. The Contractor’s responsibilities include providing AV technical and production operations support during all lectures, classes, events, and presentations; support via Adobe products for photo and video editing; and delivering AV support services to external customers within the GCMC as directed. The scope of contracted services is focused on operational support and is further outlined in Part 5.

1.5 Period of Performance: The period of performance shall be for one Base period of 12 months, four Option Year periods of 12 months, and the FAR 52.217-8 Option to Extend Services optional extension period of up to six additional months. The total Period of Performance is not to exceed 66 months:

1.6 General Information

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the Contractor for its internal use to ensure that it performs and delivers high-quality service. The Contractor’s QCP is the means by which the Contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract. The Contractor shall provide the Contracting Officer Representative (COR) and Contracting Officer (KO) its QCP no later than 30 days after the contract’s effective award date. (Deliverable 0001, Attachment 2_Deliverables Schedule).

1.6.2 Quality Assurance (QA): The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). It is designed to provide an effective surveillance method by monitoring Contractor performance for each listed performance objective in the PRS. The Contractor will be given the opportunity to correct or address any adverse findings resulting from the Government’s surveillance consistent with the Inspection/Acceptance clause in the contract. Failure to correct any adverse findings or failure to deliver all services described in this contract may result in non- acceptance of the services by the Government.

1.6.3 Recognized Holidays: Contractor shall perform services on German National and Local Holidays. The Government may require services on American Holidays in response to surge and emergency situations.

1.6.4 Hours of Operation: Government normal operating hours are from 0800 to 1700, Monday through Friday, excluding American Federal holidays. Contractor access will be provided during this time period; however, these hours are subject to change based upon mission and operational requirements. The Contractor shall provide surge, course, or contingency support after normal operating hours and on weekends as needed, typically not to exceed 10 man-hours/week. Work and access outside normal GCMC operation support shall be coordinated with the Government.

1.6.4.1. In accordance with the PWS, the Contractor shall ensure all plenary and seminars/conferences are supported during hours of operation, and to support contingency events. Contractor shall manage personnel absences and shall provide substitute personnel who are qualified to support GCMC operations in accordance with the PWS.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at George C. Marshall Center, Sheridan Kaserne and Artillery Kaserne, Garmisch- Partenkirchen, Germany. The primary place of performance is the George C. Marshall Center, Gernackerstrasse 2, 82467 Garmisch-Partenkirchen, Germany. Working spaces and all necessary office equipment will be provided by the Government.

1.6.5.1 The Contractor may elect to perform routine tasks at an alternate work site at no additional cost to the Government. The Contractor shall coordinate place of performance with the Government’s COR.

1.6.6 Type of Contract: The Government will award a Firm Fixed Price (FFP) contract.

1.6.7 Security Requirements: All Contractor personnel shall be required to sign a Non- Disclosure agreement (DELIVERABLE 0011, Attachment 2_Deliverables Schedule).

1.6.7.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. When work is performed at the Government facility, Government facilities, equipment, and materials shall be secured at the close of each work period.

1.6.7.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1 If keys and/or master keys are issued, and in the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.6.8 Special Qualifications: See Part 5 of the PWS.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10 Contracting Officer Representative (COR): The KO or designee has overall responsibility for evaluating the Contractor’s performance. The COR will be responsible for monitoring, assessing, recording, and reporting on the technical performance of the Contractor on a day-to-day basis. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The KO will review the COR’s evaluation of the Contractor’s performance.

1.6.10.1.The COR will have primary responsibility for completing “Quality Assurance Surveillance Forms” to document their inspection and evaluation of the Contractor’s work performance. For that purpose, the COR is authorized to perform the following functions:

1) Ensure that the Contractor performs the technical requirements of the contract.

2) Perform inspections necessary in connection with contract performance.

3) Maintain written and oral communications with the Contractor concerning technical aspects of the contract.

4) Issue written interpretations of technical requirements, including Government drawings, designs, specifications.

5) Monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies.

6) Coordinate availability of government furnished property.

7) Provide site entry of Contractor personnel.

1.6.11 Key Personnel:

1.6.11.1 AV Operational Support: Contractor personnel assigned to perform AV Operational Support Services shall possess a minimum of two years’ practical experience in operational support roles, demonstrating proficiency in managing and troubleshooting AV equipment. This includes hands-on experience with AV systems similar to those utilized by the GCMC, such as camera, audio, and video teleconferencing systems. Personnel should be adept at setting up and configuring equipment for various event types, ensuring operational readiness, and providing immediate on-site troubleshooting to address any technical issues that may arise during events. Their experience should encompass a broad spectrum of AV technologies to ensure comprehensive support, and they should possess strong communication skills to effectively interact with faculty, guest speakers, and other stakeholders, facilitating a smooth operation of AV equipment during all scheduled activities.

1.6.11.2 Production Support: Contractor personnel in Production Support Services must have a minimum of two years’ experience in live event production and technical direction, displaying proficiency with New Tek TriCaster (or equivalent) digital video switchers, various audio hardware and software systems, and Adobe Creative Cloud applications. They should be skilled in operating remote PTZ video cameras, digital disk recorders, and managing live multi-camera events with a deep understanding of shot composition and camera movements to ensure a professionally produced end product. In addition to technical prowess, these individuals should have experience in scheduling and coordination, assisting in the organization and planning of events, courses, and meetings. They should be able to navigate scheduling conflicts and work closely with government representatives to ensure all events are adequately supported. For roles requiring direct interaction with TriCaster systems, either 2+ years of direct experience or a Live Production with NewTek TriCaster certification is required. Strong communication and organizational skills are essential for this role to ensure seamless event execution and coordination.

1.6.11.2.1 Senior Production Support Specialist: The Senior Production Support Specialist must bring a minimum of four years’ experience in live event production and at least one year in a leadership role, such as team lead or crew chief. They should be highly proficient with sophisticated AV equipment, including New Tek TriCaster, various audio systems, and Adobe Creative Cloud applications. This role requires overseeing all production activities, ensuring staffing and operational readiness before each event, and maintaining high performance and professionalism standards. They should possess strong communication and organizational skills for effective event planning and coordination, as well as quality assurance responsibilities, reviewing video products to ensure they meet the GCMC’s standards. Participation in In-Progress Review (IPR) meetings and liaising with government representatives are also key components of this role, ensuring a clear understanding of event requirements and seamless execution of all activities.

1.6.11.3 AV Technical Support: Contractor personnel assigned to perform AV Technical Support Services shall exhibit a comprehensive range of skills and experience in AV system management. They are required to have at least one year of hands-on experience with Crestron systems, with a focus on maintenance, troubleshooting, and updating. Additionally, a minimum of two years' experience in AV system maintenance is mandatory, including diagnosing and resolving hardware and connectivity issues, particularly with systems similar to those at GCMC. These individuals are responsible for the installation and integration of AV systems within existing IT infrastructures, managing system upgrades, and developing lifecycle replacement plans. They must also be adept at creating and maintaining detailed system documentation, including technical schematics and configuration guides. A key aspect of their role involves implementing and documenting security hardening measures in compliance with DoD standards. Furthermore, they are expected to respond rapidly in emergency situations, ensuring swift resolution of system failures. An integral part of their responsibilities includes overseeing the inventory management of all AV equipment to ensure all components are well-maintained and available for operational use.

1.6.12 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.12.1. The Contractor shall provide each employee with an identification (ID) badge made of nonmetallic material, easily readable and including employee's name, Contractor's name, functional area of assignment, and recent color photograph of the employee. The Government may provide an identification badge for Contractors that do not have this capability.

1.6.12.2. Display of ID Badges. Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

1.6.12.3. Answering Telephones. Contractor personnel shall identify themselves as a Contractor employee when answering Government telephones.

1.6.12.4. Utilizing Electronic Mail. When Contractor personnel send e-mail messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names), and identify themselves clearly as a Contractor or Contractor personnel.

1.6.13 Contractor Travel: Not applicable.

1.6.14 Data Rights: Refer to FAR Clause 52.227-14 “Rights in Data – General” and DFARS 252.227-7013. The contractor agrees to assume responsibility for protecting the confidentiality of Government records, which is not considered public information. Each contractor or employee of the contractor to who information may be made available or disclosed shall be notified in writing by the contractor that such information may be disclosed only for purposes and to the extent authorized herein. The contractor shall not release any information related to this contract to the public, media or other unauthorized persons or organizations unless the Government has conducted the appropriate security review and granted written approval (e.g., posting information to a public website).

1.6.15 George C. Marshall Center Conflict of Interest: Contractor and Subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent George C. Marshall Centeral Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16 Phase in Phase out Period (Transition Period): To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) calendar day phase in/ phase out period. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.7. General Terms and Conditions.

1.7.1. Compliance with German Law. Contractors performing services in Germany shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements. Whether or not registration or authorization to do business is required, the Contractor also shall determine what documents or authorization its employees and any Subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and Subcontractor employees possess such documents or authorizations.

Contractor employees who:

(a) are not nationals of Germany or other European Union countries, and,

(b) are not members of the force, the civilian component or their dependents, and,

(c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the North Atlantic Treaty George C. Marshall Center (NATO) Status of Forces Agreement (SOFA).

By acceptance of and performance under this contract and any task orders or delivery orders issued hereunder, the Contractor affirms that it has complied with the requirements above. Compliance with German law is a material contract requirement. Noncompliance by the Contractor or Subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract, task order, or delivery order for cause, in accordance with (IAW) FAR 52.212-4 (m).

1.7.2. Standards of Conduct.

1.7.2.1. All Contractor personnel shall present a neat, well-groomed, professional appearance at all times. Wearing of denim jeans is not permitted, unless otherwise approved by the Contracting Officer’s Representative (COR).

1.7.2.2. All Contractor personnel shall conduct themselves in an efficient and professional manner consistent with GCMC business standards. Contractor personnel shall interact with the GCMC staff in a courteous, polite, and professional manner at all times.

1.7.2.3. Alcohol/Drug use in the workplace will not be tolerated. Any Contractor personnel found to be under the influence of, consuming, or using alcohol or drugs while on duty will be subject to administrative action from the Contracting Officer, which may include termination of this contract.

1.7.2.4. The Contractor shall immediately remove from the site any individual whose continued employment is deemed by the Contracting Officer to be contrary to the public interest or inconsistent with the best interests of National Security. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS. The Government shall not reimburse the Contractor for any expenses associated with the removal of personnel.

1.7.3. Installation Access. Upon meeting required security criteria, the Contractor shall obtain an Installation Pass for Sheridan Kaserne and Artillery Kaserne Garmisch, from the local

U.S. Army Garrison Bavaria Garmisch Installation Access Control (IAC) Office. Failure on the part of the Contractor to maintain currency of the Installation Pass will be considered sufficient grounds for the Government to terminate the contract prior to its normal expiration.

1.7.3.1. Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances IAW Army in Europe (AE) Regulation 190-16, Installation Access Control, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any Subcontractor used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any Subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

1.7.3.2. The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to the Contractor’s failure to comply with Installation Access processing requirements.

1.7.2.3. The supporting IAC Office for this contract is located on Artillery Kaserne, Breitenauerstr 16, Bldg. 203. Commercial telephone number: 08821-750-3558.

1.7.3.4. AE 190-16 and (AE 190-16-G German translation) can be found on the following website: (AE 190-16) http://www.imcom- europe.army.mil/webs/docs/safety/aer190-16.pdf; and (AE 190-16-G) www.eur.army.mil/aepubs/publications/AER190-16-G.pdf?publisheddate=20170427.

1.7.3.5 Common Access Cards (CAC). The Government will provide Installation Passes/Common Access Cards (CAC). The COR will facilitate issuance with the local Installation Access office. A CAC will be issued only to those Contractor personnel requiring computer network access; otherwise, an Installation Pass will be issued. Note: Installation Passes/CACs are Government property and shall be accounted for and returned to the Government upon completion of contract performance.

1.7.3.6 Computer Network Access for Performance. Contractor personnel shall be required to acquire a CAC in order to access the Government computer network domain for selected drive and internal email usage. In order to acquire a CAC, Contractor personnel shall complete the following:

1.7.3.7 All Contractor personnel with 12 months’ minimum residence in Germany shall complete background vetting in the Local National Screening Program (LNSP).

1.7.3.8 All US Citizens, and those non-US Contractor personnel who completed three of the past five years minimum residence in the US, shall complete background vetting with a Tier 1 (T1) investigation, or a US DOD-determined equivalent investigation (see US DOD Directive- Type Memorandum (DTM) 08-003 for an authoritative list of US DOD-determined equivalents).

1.7.3.9 Contractor personnel shall be registered in the Trusted Associate Sponsorship System (TASS). In order to do so, the Contractor shall coordinate with a Government TASS Trusted Agent (TA). The Contractor begins this process by completing a DD Form 1172-2, Application for Identification Card/DEERS Enrollment. The TA will provide the Contractor with a User Name and password for the TASS log-in page: https://tass-pki.dmdc.osd.mil/tass/. Once login and registration in TASS has been successful, the TA will notify the Contractor that a CAC can be obtained at the garrison PASS/ID office.

1.7.4. Contractor Training. Contractor personnel shall attend annual Government- provided training, IAW Part 3 of this PWS. The training is anticipated to be no more than four hours per session and will be provided during normal working hours. Any Contractor behavior deviating from standards taught in the courses may be grounds for termination of the contract.

1.7.5. Logistical Support. The Government will not provide logistical support such as housing, transportation, meals, and incidentals for any Contractor employees performing under this contract.

1.8 Contractor Manpower Reporting (CMR):

1.8.1. The Contractor shall report all Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract via the System for Award Management reporting tool, which can be accessed via the System for Award Management at https://www.sam.gov/SAM/.

1.8.2. Reporting inputs will be for the labor executed during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The

Contractor shall completely fill in all required data fields. The Contractor shall enter initial data into the appropriate CMR tool to establish the basic contract record no later than 15 business days after receipt of contract award or contract modification incorporating this clause. The Contractor shall notify the KO and COR when the basic contract record has been established in the appropriate CMR tool. (DELIVERABLE 0009, Attachment 2_Deliverables Schedule)

1.8.3. Contractors may reference the ‘Quick Start Guide for Service Contract Reporting’ via https://sam.gov/SAM/transcript/SCR_QSG.pdf

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1. Definitions:

2.1.1. Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer (KO or CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. Contracting Officer's Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered, but may include non- manufactured things such as meeting minutes or reports.

2.1.6. Installation. The act of putting something in place so that it is ready to use.

2.1.7. Emergency Support. Any support tasks within this PWS that must be performed outside of normal work hours, in order to mitigate or resolve an issue that has created a work stoppage for any GCMC Staff.

2.1.8. Performance Work Statement (PWS). A description of the required results in clear, specific, and objective terms with measurable outcomes.

2.1.9. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.10. Quality Assurance (QA). The various functions, including inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.11. Quality Assurance Surveillance Plan (QASP). A plan describing how the Government will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.12. Quality Control (QC). All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.13. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime Contractor or another Subcontractor. The Government does not have privity of contract with the Subcontractor.

2.1.14. Support. The installing, uninstalling, mounting, modification, repair, relocation, or upgrade of any audiovisual hardware and firmware utilized in support of the organizational mission

2.1.15. Upgrade. To raise (something) to a higher standard; in particular, to improve (equipment or machinery) by adding or replacing components.

2.1.16. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.17. Work Week. Monday through Friday, unless specified otherwise.

2.2. Acronyms:

ACOR

Alternate Contracting Officer's Representative

ADAP

Acquisition Directorate Acquisition Policy

AE

Army in Europe

AP/E

Audiovisual Production and Editing

AT

Anti-Terrorism

AV

Audio/Visual

CAC

Common Access Card

CC

Creative Cloud

CDR

Contractor Discrepancy Report

CFR

Code of Federal Regulations

CIAR

Counterintelligence Surveillance Reporting

CISS

College of International and Security Studies

CMR

Contractor Manpower Reporting

COR

Contracting Officer Representative

DCN

Digital Congress Network

DCO

Defense Connect Online

DFARS

Defense Federal Acquisition Regulation Supplement

DMDC

Defense Manpower Data Center

DOD

Department of Defense

DODD

Department of Defense Directive

FAR

Federal Acquisition Regulation

FFP

Firm Fixed Price

FTE

Full Time Equivalent

FY

Fiscal Year

GCMC

George C. George C. Marshall Center

GFE

Government Furnished Equipment

IAC

Installation Access Control

IAW

In Accordance With

IPR

In-Progress Review

JTR

Joint Travel Regulation

KO

Contracting Officer

LNSP

Local National Screening Program

OCI

George C. Marshall Centeral Conflict of Interest

OEM

Original Equipment Manufacturer

OPD

Outreach Programs Directorate

PII

Personally Identifiable Information

PLTCE

Partnership Language Training Center

PRS

Performance Requirements Summary

PTZ

Pan/Tilt/Zoom

PWS

Performance Work Statement

QA

Quality Assurance

QAP

Quality Assurance Program

QASP

Quality Assurance Surveillance Plan

QC

Quality Control

QCP

Quality Control Program

RFP

Request for Quotation

STRATCOM

Director of Strategic Communications

TASS

Trusted Associate Sponsorship System

TE

Technical Exhibit

VTC

Video-Teleconferencing

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide the following. The Government will provide the Contractor with access to services and equipment to include our internal electronic ticketing system, general Information Technology (IT) Help Desk services, and equipment for the Contractor’s work use that is substantially equivalent to the currently approved GCMC software/hardware baseline.

3.2 Facilities: The Government will provide the necessary workspace for the Contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3 Utilities: The Government will provide all utilities in the facility for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the faucets, turning off lights, and powering off equipment at the end of the work day.

3.4 Equipment: The Government will provide computers, copiers, scanners, printers, shipping crates, lighting and sound, tools, and all AV equipment.

3.5 Materials: The Government will provide all department Standard Operating Procedures and policies, office supplies, paper, storage disks and other consumable materials necessary to perform their everyday tasks to be used when providing services at the Government worksite.

3.6 Training. All Contractor personnel who are issued Installation Passes and/or CAC shall complete annual security training regarding installation access, anti-terrorism, operational security, and force protection. All Contractor employees and associated Subcontractor employees must complete Cybersecurity Awareness Training before issuance of network access and annually thereafter. The Government will provide this training on-site during regular business hours. The current security training requirements are listed below. Other training may be added, as required by the Government.

3.6.1. Installation Access Training Requirements.

3.6.1.1. Antiterrorism training. All Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 30 business days after the contract start-date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor will submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 10 business days after training is completed by all employees and Subcontractor personnel. AT Level I awareness training is available online at https://atlevel1.dtic.mil/at or at http://jko.jten.mil/courses/atl1/launch.html.

3.6.1.2. iWATCH/iSALUTE Training. The Contractor and all associated Subcontractors will brief all employees on the local iWATCH/iSALUTE program (training standards provided by the Government). This locally developed training will describe the types of behavior to watch for and instruct personnel to report suspicious activity to the COR. This awareness training will be completed within 30 business days after the contract is awarded and within 30 business days after new employees commence contract performance, with the results reported to the COR within 10 business days after the training is complete.

3.6.1.3. OPSEC Training. New Contractor employees must complete Level I OPSEC training within 30 business days after they report for duty. All Contractor employees must complete annual OPSEC awareness training.

3.6.1.4. Counterintelligence Awareness and Reporting (CIAR). All Contractor employees and associated Subcontractor employees must complete DOD CIAR training within 30 days of initial assignment and every 12 months thereafter with the results reported to the COR within 10 business days after the training is complete. Training format and/or location to be provided by the Government.

3.6.2. Network Access (CAC) Training Requirements. In addition to the training outlined in paragraph 3.6.1 above, all Contractor employees with access to a Government information system must successfully complete DOD information assurance awareness training, which includes phishing awareness and personally identifiable information (PII) training, before access to the information system and then annually thereafter.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 Facility Clearance. Contractor personnel performing work under this contract will initially be required to provide, for each contract employee, a Polizeiliches Führungszeunis (Police Good Conduct Certificate) in order to gain access to the installation. Contract personnel will need to possess and maintain a CAC for entry into the facility.

4.2 Common Access Cards (CAC). The Contractor shall provide the following information: Last, First Middle Name, Person identifier (SSN, FIN, or TIN), date of birth, primary email (this email will used to contact the individual) to the COR with 15 business days after award. The Contractor shall provide a CAC log within the first 15 business days after contract award and within five business days after changes have been made. The COR will provide the format and content.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.0. Non-Personal Services Statement. Contractor employees performing services under this order shall be controlled, directed, and supervised at all times by management personnel of the Contractor. Contractor management shall ensure that employees properly comply with the performance work standards outlined in the PWS. Contractor employees shall perform their duties independent of, and without the supervision of, any Government official. The tasks, duties, and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

5.1. Specific Tasks. The Contractor shall perform the following services for the relevant PWS paragraph. Historically, support has been required for at least 26 course related events that range in duration from two days to 10 weeks, as well as 56 special events, typically ranging from one to four days in duration, and necessitate support. The table below lists the Government’s estimate for labor categories, specialty level, and number of full-time equivalents (FTE) required to perform the services outlined in the PWS. While the Government has extensive history in procuring the audio-visual services in this PWS, the Contractor should perform analysis to identify the level of effort and skill sets required to perform all performance requirements and propose accordingly.

Category & Specialty Level Number

Total

5.1.1. AV Operational Support Services.

5.1.1.1. The Contractor is tasked with providing comprehensive AV operational support to ensure seamless functionality of AV equipment during various events and activities within the GCMC. This encompasses assisting faculty and guest speakers with presentation setup and operational support, configuring seminar room layouts to accommodate varying levels of student participation or event requirements, and setting up furniture and equipment for receptions and other gatherings. Additionally, the Contractor is responsible for installing, setting up, and re-configuring cabling for all AV systems across the specified GCMC spaces, as well as positioning and adjusting AV equipment and furniture to facilitate all events and activities, ensuring a professional and functional setup. The Contractor will provide immediate assistance to users during events, address operational issues as they arise, and perform basic troubleshooting to resolve issues promptly. All these efforts contribute to maintaining a 100% operational readiness rate of AV resources, with the expectation that all spaces are adequately prepared and AV equipment is tested and fully functional at least 30 minutes prior to the start of each event.

5.1.1.2. For issues beyond basic troubleshooting and setup, such as maintenance, upgrades, repairs, or part replacements, the Contractor shall coordinate with the AV technical support team and/or the COR. This includes providing technical liaison and escort duties for repair technicians as needed.

5.1.1.3. The Contractor shall operate AV hardware, including camera, audio, and VTC systems (via virtual event support), under the direction of producers or designated personnel during live events and productions. This operational support ensures that all necessary AV components are functioning correctly and are adjusted in real-time to meet the specific requirements of each event.

5.1.1.4. The Contractor is responsible for creating and maintaining operational documentation to support Knowledge Management practices. This documentation should detail standard operating procedures, troubleshooting steps, and user guides to facilitate efficient operation and troubleshooting of AV equipment.

5.1.1.5. Technical drawings and schematics will be provided by the AV…