PWS_Contract_2_SIP_Voice_Trunk_Services_PDF.pdf

PWS: Local SIP Voice Trunk Services - Ellsworth AFB

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PERFORMANCE WORK STATEMENT (PWS)

Local Session Initiation Protocol (SIP) Voice Trunk Telecommunications

Services

Recurring SIP Voice Trunk Services (Base + 4 Option Years) Ellsworth AFB, SD

Date: 15 October 2026

Requiring Activity: 28th Communications Squadron (28 CS)

Contracting Office: 28th Contracting Squadron (28 CONS/PKA), Ellsworth AFB, SD

TABLE OF CONTENTS

Section Title / Description

1. INTRODUCTION 1.1 Objective & Background

2. SCOPE Demarcation Hand-off, Carrier Standards, and DoDIN APL Compliance

3. PERIOD OF

PERFORMANCE

3.1 Five-Year Operational Term Structure (Base + 4 Option Years + Extension)

3.2 Operational Commencement Trigger (Contract 1 Acceptance Prerequisite)

4. TELECOMMUNICATIONS

SERVICES

4.1 Daily Operations, Management & Continuous Service Delivery

4.2 Outages and Restoration Standards

4.3 Services Summary Table (SST) & Quality Surveillance

4.4 Quality of Service (QoS) & Grade of Service Standards

5. GOVT PROVIDED SPACE Building 4307 Carrier Demarcation, Power, and Environmental

6. GENERAL

REQUIREMENTS

6.1 GETS; 6.2 CO Surveillance & COR Exemption; 6.3 Interconnection Agreements; 6.4 Safety;

6.5 ACA; 6.6 Phase-Out; 6.7 Base Access & OPSEC

7. APPENDICES APPENDIX 1 – Site Specific Requirements (1000 Mbps Port, 100 Mbps CIR, 115 CCPs, 9000

DIDs, E911)

APPENDIX 2 – Definitions and Acronyms

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1. INTRODUCTION

1.1 Objective

This requirement provides essential, recurring Local Session Initiation Protocol (SIP) Voice Trunk telecommunications transport and dialing services supporting Ellsworth AFB, SD. See Appendix 1 for technical circuit and transport parameters. This requirement delivers continuous, enterprise-grade dial-tone, concurrent call routing, Direct Inward Dialing (DID) station ranges, Defense Switching Network (DSN) routing, and mission-critical life-safety communications supporting the installation 24 hours a day, 7 days a week, 365 days a year (24/7/365).

2. SCOPE

The Contractor shall provide all labor, management, network facilities, transport circuits, and services needed to deliver commercial SIP voice trunk telecommunications to the designated circuit demarcation point in

Building 4307, 2742 Spaatz Drive, Ellsworth AFB. Transport shall logically and physically interface with the

Government’s telephone switching system, identified as an Avaya Aura Communication Manager, Software

Version CM 10.2.

The Contractor shall adhere to all Federal Communications Commission (FCC), Public Utility Commission

(PUC), Department of Defense (DoD), and telecommunications industry QoS/ITU standards. All transmission facilities, boundary modules, and transport services shall comply with DoD Information Network Approved

Products List (DoDIN APL) certification standards and the supply chain risk requirements of RFO Subpart 40.2 and FAR Clause 52.240-91.

3. PERIOD OF PERFORMANCE & OPERATIONAL PREREQUISITES

3.1 Five-Year Operational Term Structure

The period of performance shall consist of a twelve (12) month Base Year and four (4) consecutive twelve

(12) month Option Years, with the potential for a six (6) month extension under FAR 52.217-8, for a total potential contract duration of sixty-six (66) months.

3.2 Operational Commencement Trigger

Contract performance and recurring monthly billing for SIP services shall officially commence only upon formal Government written acceptance of the successful 30-day cutover and testing executed under

Contract 1 (Modernization, ESIP Upgrade & Transition).

In the event that installation milestones experience schedule variations, the effective commencement date of the Base Year under this contract shall adjust accordingly. No Monthly Recurring Charges (MRC) shall accrue prior to formal Government written acceptance of the cutover.

4. TELECOMMUNICATIONS SERVICES & OPERATIONAL REQUIREMENTS

4.1 Daily Operations, Management and Maintenance

The Contractor shall perform all necessary daily operations, management, and proactive maintenance to guarantee uninterrupted voice communications for Ellsworth AFB. To satisfy the Monthly Recurring Charge

(MRC), the Contractor shall perform the following continuous tasks:

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• 4.1.1 Continuous Service Delivery: Provide uninterrupted local, long-distance, and toll-free SIP voice trunk services supporting 115 Concurrent Call Paths (CCP) and 9,000 DIDs with >= 99.9% availability.

• 4.1.2 Proactive Network Monitoring (24/7/365): Proactively monitor trunk health, packet loss (<0.1%), jitter

(<20ms), latency (<50ms), and link availability. Alert the 28 CS Communications Focal Point (CFP) immediately upon detecting performance degradation.

• 4.1.3 Life-Safety & Emergency Routing: Continuously maintain specialized routing configurations ensuring 100% transmission of Enhanced 911 (E911) geolocation data to base emergency dispatch and

Government Emergency Telecommunications Service (GETS) 710 NPA priority access.

• 4.1.4 Boundary Maintenance & STIG Compliance: Perform routine lifecycle firmware patching and vulnerability remediation on carrier demarc devices, maintaining DoDIN APL certification at no additional cost.

• 4.1.5 Dedicated Technical Support & CFP Orientation: Provide a dedicated, 24/7 toll-free NOC support desk and automated web portal to open and track trouble tickets. The Contractor shall provide a brief user guide and orientation to the 28 CS CFP on ticketing procedures, escalation contacts, and SLA reporting.

4.2 Outages and Restoration Standards

The Contractor shall prioritize restorations in accordance with the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL):

• High Priority Outage (Catastrophic / Complete SIP Trunk Loss / CSSR < 25% / DCR > 50%): On-site response within one (1) hour of notification; updates provided every 4 hours until restored.

• Medium Priority Outage (CSSR < 75% / DCR 5%-50%): On-site response within twenty-four (24) hours.

• Low Priority Outage (CSSR < 90% / DCR 1%-5%): On-site response within five (5) working days.

4.3 Services Summary Table (SST) & Quality Surveillance

Service delivery will be evaluated against the following standards through Contracting Officer surveillance:

P.E.

Performance Objective PWS

Ref

Performance Threshold / Standard

1 Local & Long Distance

SIP Trunk Availability

4.1.1 24/7/365 continuous operation; >= 99.9% network availability.

2 Scheduled Outage

Advance Notification

4.2 Advance written notification provided NLT 30

days prior; 100% compliance.

3 High Priority Outage

Response & Restoration

4.2 On-site response within 1 hour; timely

restoration 100% of the time.

4 Medium Priority Outage

Response & Restoration

4.2 On-site response within 24 hours; timely

restoration 100% of the time.

5 Low Priority Outage

Response & Restoration

4.2 On-site response within 5 working days;

timely restoration 100% of the time.

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6 Life-Safety E911 & GETS

Emergency Priority

4.1.3 100% successful priority signaling and geolocation data delivery.

4.4 Quality of Service (QoS) & Grade of Service Standards

The Contractor shall guarantee end-to-end Quality of Service (QoS) across transport networks to ensure per-call voice quality complies with ITU-T standards:

• One-Way Latency: Maximum 50 ms.

• Packet Jitter: Maximum 20 ms.

• Packet Loss: Less than 0.1%.

• Mean Opinion Score (MOS): Minimum 4.0 voice quality rating.

5. GOVERNMENT PROVIDED SPACE AND SERVICES

The Government will provide allocated floor space in Building 4307 to accommodate one (1) 19-inch standard equipment cabinet, primary and emergency conditioned AC electrical power connection points, and environmental controls maintaining operating temperatures between 65°F and 72°F.

6. GENERAL REQUIREMENTS

6.1 Government Emergency Telecommunications Service (GETS)

The Contractor must maintain NPA (710) programming in the commercial switch to allow GETS priority dialing access. Authorized users access this service by dialing 0/1+710-NXX-XXXX, billed directly to the U.S.

Government.

6.2 Contracting Officer Surveillance & COR Exemption Justification

In accordance with DFARS 201.602-2(v)(A), the Contracting Officer determines that no Contracting Officer’s

Representative (COR) is required for this contract. This requirement constitutes a Firm-Fixed-Price commercial utility service billed on standard Monthly Recurring Charges (MRC) with objective, measurable performance standards. Surveillance is retained by the Contracting Officer, supported by automated outage tracking logs from the 28 CS Communications Focal Point (CFP) and electronic invoice verification in Wide

Area Workflow (WAWF) by the designated receiving official.

6.3 Interconnection Agreements (IAs) & Reseller Provisions

The Contractor shall maintain all necessary Interconnection Agreements (IAs), leasing arrangements, or transport peering to ensure continuous trunk availability throughout the lifecycle of the contract without

Government intervention.

6.4 Safety, Health, and Environmental Protection

The Contractor shall comply with all base safety, health, and fire regulations, reporting any incidents immediately to the Government POC.

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6.5 Associate Contractor Agreements (ACA)

The Contractor shall cooperate with other contractors supporting the base Avaya PBX and network infrastructure to resolve voice quality or routing issues.

6.6 Phase-Out & Follow-On Transition Plan

The Contractor shall submit a Phase-Out Plan NLT 90 days prior to contract expiration and fully cooperate with the Government and any follow-on provider during a 60-day transition window, providing technical porting tables, IP addressing schemas, and routing configurations.

6.7 Base Physical Access, Security & OPSEC Compliance

Contractor maintenance personnel shall obtain base identification credentials via REAL ID-compliant documentation and wear company badges/uniforms at all times on Ellsworth AFB. Unescorted entry into communications rooms must strictly adhere to DAFI 31-101 and DODMAN 5200.02. All technical data, IP addresses, and routing tables shall be protected as Controlled Unclassified Information (CUI) in accordance with DoDI 5200.48.

6.8 Restricted Areas

When work under this contract requires unescorted entry to controlled or restricted areas, the Contractor shall comply with any additional requirements to comply with DAFI 31-101, Integrated Defense, and

DODMAN5200.02_DAFMAN 16-1405, Air Force Personnel Security Program, citing the appropriate paragraphs as applicable.

6.9 Photography and Recording Restrictions

The Contractor and its employees shall not take photographs, record audio, or record video of any

Government facilities, infrastructure, equipment, or personnel on Ellsworth AFB without explicit, prior written approval from the Government POC and installation Security Forces. This restriction applies to all recording devices, including but not limited to smartphones, tablets, digital cameras, and wearable technology. If photography is strictly required for technical documentation or installation purposes (e.g., documenting the MDF/PBX setup), the Contractor must submit a request in advance and adhere to all local installation camera authorization procedures.

7.0 Service Routing.

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 6.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

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APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

Table 1: Monthly Recurring Local SIP Voice Trunk Service Specifications

Product / Service

Description

Technical Specifications / Functional Role Qty

IP VPN Port & Access (1000

Mbps)

Dedicated 1000 Mbps commercial transport port access and IAD boundary interface

IP VPN Logical Interface (100

Mbps CIR)

100 Mbps Committed Information Rate (CIR) flat-rate

QoS logical voice transport

Concurrent Call Paths (CCP

Plan 2)

115 Concurrent Call Paths supporting simultaneous off-base, DSN, and long-distance calls

Direct Inward Dialing (DIDs) 9,000 DID telephone numbers allocated and routed to base Avaya Aura CM 10.2

9,000

Commercial Tariff Adjustments Standard utility bundle adjustments / offset credits 1

APPENDIX 2 – DEFINITIONS & ACRONYMS

Standard definitions apply herein, including: CSSR (Call Setup Success Rate >= 90%), DCR (Dropped Call

Rate <= 1%), CIR (Committed Information Rate), CCP (Concurrent Call Paths), DID (Direct Inward Dialing), EBC (Edge Boundary Controller), GETS (Government Emergency Telecommunications Service), QoS (Quality of Service), SLA (Service Level Agreement), and TSP/RPL (Telecommunications Service Priority / Restoration

Priority List).