PWS (Clean Copy) - FFS Bridge (PANMCC-023920) - 20250730.pdf

Fort Bragg, NC Performance Work Statement (PWS)

Full Food Service

AS OF 7 July 2025

1 Introduction This PWS is developed to support Fort Bragg, North Carolina food service requirements to meet Full Food Service (FFS) needs at designated Dining Facilities. The Contractor shall provide quality services in support of the installation food service program that supports the Warfighter with flexible, efficient and cost effective service. The service outlined in this requirement encompasses Dining Facility Management functions, to include food receiving and storage, food preparation, food serving, field feeding, and facility sanitation duties. Performance criteria for overall duties fall under Contractor responsibilities.

1.1 Background

The Army in its acquisition pursuit of quality food service has improved its method of contracting. To capitalize on new approaches; e.g., proven commercial practices, management innovations, and best value contracting, the Army will award its food service contracts as a Performance Based Service Acquisition (PBSA). This idea will foster partnering arrangements between Government and Industry. This approach is in keeping with the Undersecretary of Defense for Acquisition initiative to convert federal service contracts to performance-based on Installation Approach.

1.2 Objectives

To provide a quality food program that supports the warfighter with flexible, efficient and cost-effective contract food service support.

2 Requirements This section describes the general requirements for this effort.

2.1 General

2.1.1 Scope

The Contractor shall provide the appropriate amounts of qualified labor and management necessary to perform quality FFS ordered under this Indefinite Delivery Indefinite Quantity (IDIQ) contract in a cost effective, safe and environmentally sound manner. This support will focus primarily on the following areas: dining facility management functions, food receiving and storage, food preparation, food serving, and facility sanitation and janitorial duties, and the associated logistics analysis and management functions in support of the Fort Bragg, North Carolina FFS mission.

2.1.2 Description of Services

The Contractor shall provide all supervision, labor, personnel, equipment, materials and supplies, with the exception of Government Furnished Property (GFP), to perform activities that comprise the full operation of an Army Dining Facility. This includes, but is not limited to, requisitioning, receiving, storing, preparing, and serving of food. Also, included is the performance of related administrative, custodial and sanitation functions in the Dining Facilities.

2.1.3 General Information

The Period of Performance (PoP) is a five (5) year ordering period and includes FAR Clause 52.217-8, Option to Extend Services.

2.1.4 Place of Performance and Hours of Operation

This PWS is developed to support Ft. Bragg, North Carolina installation FFS requirements and remote site feeding requirements. Attachment E, Historical Headcount Summary and Attachment F, Workload Data Capabilities, outlines workload requirements for each facility listed in this contract. Requirements may fluctuate during performance of the contract.

Hours of Operation: The meal service hours for the dining facilities are listed in Attachment F, Workload Data. These hours are subject to change based upon supported unit requirements. Usually this change occurs on short notice. In most instances, there shall be a minimum of four (4) hours advance notice provided by the Government.

Extended Service Hours. It is expected that a dining facility may periodically be required to extend its service beyond normal hours, e.g., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, alerts, training exercises, and troop movements. The Contracting Officer (KO), or Contracting Officer’s Representative (COR), may authorize the Contractor to provide extended services by giving four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications are subject; however, notifications will be given as soon as possible.

2.1.5 Recognized/Government Holidays

New Year’s Day 1st day of January Birthday of Martin Luther King Jr. 3rd Monday of January Presidents’ Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth National Independence Day 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

2.1.6 Holiday Decorations

The Government is responsible for providing appropriate holiday decorations to include Thanksgiving, Christmas and the Army Birthday to highlight these periods and special meals as appropriate.

2.1.7 Emergency Services

The Contractor shall be responsible for providing medical services to its employees.

Emergency medical services will be provided by the government to support life-saving injuries or illnesses until proper medical support can be administered from an external source to the government from a medical treatment facility or transport.

2.1.8 Contract Administration and Management

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to Government requests for contractual actions in a timely fashion. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall ensure management personnel is on-site during all dining facility hours of operation and each manager manages no more than one dining facility per shift. The Contractor shall maintain continuity between the support operations at Fort Bragg, North Carolina and the Contractor's corporate offices. The Contractor shall provide guidance to employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees. The Contractor shall provide necessary infrastructure to support contract tasks. The Contractor shall provide administrative support to employees in accordance with (IAW) state and federal employment policies (time keeping, leave processing, pay, emergency needs).

2.1.9 Quality Control

The Contractor shall develop and maintain an effective quality control process to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The Quality Control Plan (QCP) is addressed at paragraph 4.2.

2.1.10 Government Point of Contact (POC)

The KO or his/her designated representative will be the point the contact concerning administration and performance of the contract. Designation of government personnel (Contracting Officer’s Representatives (COR) and Alternate COR, if applicable) and their limitations will be delineated in writing by the contracting activity. The COR will be designated on official letterhead appointment signed by the appropriate Contracting Officer. The COR monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

2.1.11 Subcontract Management

The Contractor shall manage all subcontracts necessary to integrate work performed on this requirement and the Contractor shall be responsible and accountable for Subcontractor performance on this requirement. The Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractor shall file subcontract reports in the electronic Subcontracting Reporting System (eSRS). Prime/ Higher Tier Subcontractors shall inform their Subcontractors to enter their reports in eSRS under the flow down requirement.

Contractors shall provide a notification e-mail address in the report for the federal government agency.

2.1.12 Contractor Employees

The Contractor shall accomplish the assigned work by employing and using qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.1.13 Business Relations

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of Subcontractors. The Contractor shall seek to ensure customer satisfaction, and professional and ethical behavior of all Contractor personnel.

2.2 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.2.1 Access and General Protection/Security Policy and Procedures Contractor and all associated sub-contractors employees shall comply with applicable installation access requirements and adhere to all local security policies and procedures. The contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR Clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. Upon successful completion of background checks, Contractor personnel will receive an Installation Access Card (IAC). In addition to the changes otherwise authorized by FAR Clause 52.212-4 Contract Terms and Conditions – Commercial Products and Commercial Services of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.2.1.1 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I- 551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

2.2.1.2 Employee Health, Hygiene, and Dress Code

The Contractor shall follow the requirements for health, personal hygiene, and uniforms IAW the regulatory guidance in Tri Service Food Code (TB MED 530) and state local policies for Contractor employees. The Contractor (to include Subcontractors) shall wear and display an Identification (ID) Badge. Each Contractor (to include Subcontractors) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit.

Contractor employees that have not been issued an identification badge shall coordinate with the COR to obtain appropriate security clearance. The Contractor shall ensure employees wear an approved government uniform. The Contractor shall submit uniforms to the COR 10 days after the award to determine acceptability.

2.2.1.3 Employee Conduct, Behavior, and Ethics

The Contractor employees shall comply with all applicable Government regulations, policies and procedures. The Contractor shall ensure all personnel employed under this task order conform to conduct regulations contained in FAR 52.203-13, Contractor Code of Business Ethics and Conduct. The government may direct the Contractor to remove any Contractor employee from the government premises in accordance with the authority of the Installation Commander. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the task order.

2.2.1.4 Contingency Plan

The Contractor shall address, in detail, its procedures, personnel, and the means to accomplish mission requirements without delay in the event of sudden or unusual events that could impact the Contractor's performance and contract requirements such as, but not limited to mobilization, terrorism, natural disaster, utility outages, or labor disputes. The Government will not supplement the Contractor’s work force. The Contractor shall ensure personnel required to accomplish tasks designated as ‘mission essential personnel’ report to assigned work locations (or Government Continuity of Operations Plan (COOP) designated facilities) and perform required tasks, regardless of weather or security conditions. Government will identify tasks qualifying performers as essential personnel as applicable with the Contractor providing a list of essential personnel required to perform those tasks to the COR. The COR will be responsible for providing Government security personnel with a list of Contractor ‘mission essential personnel’ to enable access to Government facilities when ‘non-essential’ personnel are barred. Contractor will operate in accordance with DoDI 1100.22, ‘Continuation of Essential DoD Contractor Services during Crisis’. The Contractor shall include a strike contingency plan as part of its Plan in accordance with FAR Clause 52.222-1, Notice of Labor Disputes. The contingency plan will be submitted to the Government with the offeror’s proposal in accordance with DFARS Clause 252.237-7024, Notice of

Continuation of Essential Contractor Services, however it will not be part of the evaluation process for selecting an offeror for award.

2.2.1.5 Training and Other Security Requirements

The Contractor shall ensure all Contractor employees are fully trained, licensed, certified, and otherwise qualified to provide services IAW contract requirements.

The Contractor shall provide necessary training to employees to ensure competent performance. All training records shall remain on-site and shall be made available for Government review upon request. In accordance with Army policy, Contract Requirements, Antiterrorism/Operations Security Review, the following applies to this requirement:

2.2.1.5.1 DoD Level I Antiterrorism Training (AT)

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the KO if a COR is not assigned) within 05 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website:

https://jkodirect.jten.mil and takes approximately two (2) hours to complete. In the event the automated system at https://jkodirect.jten.mil cannot be accessed or is not available (e.g. server problems), Level I AT Awareness Training can be provided by a qualified instructor. If the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant names(s) of approved instructors shall be provided to the KO or designee along with all associated cost or schedule impacts to the contract.

Reporting A15 AT/OPSEC Training

2.2.1.5.2 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government information systems must be registered in the ATCTS (Army Training Certification Tracking Services), and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

2.2.1.5.3. OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness training is available at the following website:

https://securityawareness.usalearning.gov/opsec/index.htm.

https://jkodirect.jten.mil/ https://securityawareness.usalearning.gov/opsec/index.htm

Course takes approximately one (1) hour to complete. In the event the automated system cannot be accessed or is not available (e.g., server problems), OPSEC Training can be provided by a qualified instructor.

A15 AT/OPSEC Training

2.2.1.5.4. DOD Information Assurance (IA) Awareness

All Contractor employees shall complete DoD IA Awareness and associated Cyber Awareness training at https://public.cyber.mil/training/cyber-awareness-challenge/ prior to being granted access to any Government network. Course takes approximately two

(2) hours to complete. All users who require network access will complete initial and annual training thereafter. Contractor employees requiring access to Government Automated Data Processing Equipment (ADPE) (i.e., keyboards, monitors, etc.) or networks must also initially and annually sign, date, and submit the required Acceptable Use Policy (AUP) and DoD IA Training to their Army Training Certification Tracking System (ATCTS) records. If during performance of the contract ADPE security requirements or access policies change, the Contractor will be required to follow and adhere to the new or updated policies. All Contractor employees with access to a Government information system shall be registered in the ATCTS at commencement of employees' services.

2.2.1.5.5 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the COR NLT 10 calendar days after completion. Course takes approximately two (2) hours to complete.

2.2.1.5.6 Food Sanitation, Safety Training and Nutritional Training The Contractor shall ensure all Contractor employees receive Food Sanitation and Safety Training IAW Tri Service Food Code (TB MED 530) and Nutritional Training IAW AR 30-22, AR 40-25, TM 4-41.11, and DA PAM 30-22. The Contractor shall ensure Contractor employees receive food sanitation and safety training within 30 days of beginning food service duties and shall receive refresher food sanitation and safety training at least annually or as often as necessary to ensure awareness of responsibilities in safe food handling.

https://public.cyber.mil/training/cyber-awareness-challenge/

2.2.1.5.6.1 Food Sanitation and Safety Training can be satisfied by one of the following requirements:

1. Satisfactorily complete the Educational Foundation of the National Restaurant

Association Course in Applied Food Service Sanitation.

2. Pass an examination from the Educational Testing Service (ETS) showing satisfactory completion of the Food Protection Certification Program.

3. Satisfactorily complete of a course of study that is offered from an accredited college or university approved by the Installation Medical Authority

2.2.1.5.7 Information Security (INFOSEC) Training

Per AR 380-5 Army Information Security Program and AR 350-1 Training and Leader Development, Contractor personnel shall be given initial security orientation and annual security refresher training. Contractor personnel shall be trained within 30 days of reporting for duty and annually thereafter. Information Security Training is available at the following websites: https://www.lms.army.mil/ or https://securityawareness.usalearning.gov/initialorientation/index.htm. The course takes approximately two (2) hours to complete. In the event the automated system cannot be accessed or is not available (e.g., server problems), INFOSEC Training can be provided by a qualified instructor.

2.2.1.5.8 Controlled Unclassified Information (CUI) Training

Per DoD 5200.48 Controlled Unclassified Information and DA G2 Memo Implementing Guidance for DoD 5200.48 Controlled Unclassified Information, all Contractor personnel shall receive initial and refresher CUI training. Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. CUI training is available at the following website: https://securityhub.usalearning.gov/index.html. The course takes approximately two (2) hours to complete. In the event the automated system cannot be accessed or is not available (e.g. server problems), CUI Training can be provided by a qualified instructor.

2.2.1.5.9 Threat Awareness and Reporting Program (TARP)

Per AR 381-12 Threat Awareness and Reporting Program (TARP), Annual threat awareness training conducted by a counterintelligence (CI) agent making the presentation to a live audience is mandatory for all Contractor personnel. Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. The course takes approximately two (2) hours to complete. In the event live training is not possible, Contractor personnel shall complete the computer-based training that is available on the Army Learning Management System (ALMS) Web site at https://www.lms.army.mil. This is the only authorized alternative method for TARP training.

2.2.1.6 Common Access Card (CAC). All Contractor personnel performing on U.S.

Government facilities (on a regular basis for a period of six months or more) and/or https://www.lms.army.mil/ https://securityawareness.usalearning.gov/initialorientation/index.htm https://securityhub.usalearning.gov/index.html https://www.lms.army.mil/ require access to U.S. Government Information Technology (IT) systems are eligible and vetted for a CAC IAW Army Sustainment Command (ASC) CG policy 380-13.

Before CAC issuance, Contractor personnel must, at a minimum, have a favorably adjudicated Tier 1 or an equivalent or higher investigation IAW Homeland Security Presidential Directive-12 (HSPD-12).

2.2.1.6.1 The Government will issue a CAC to eligible contractor employees performing work under this contract in accordance with Department of Defense (DoD) Manual 1000.13, Volume 1, DoD Identification (ID) Cards, January 2014. A CAC will be issued if a) The contractor requires both physical access to a DoD facility and access, via logon, to a DoD network onsite or remotely, or b) The contractor requires physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of DoD on a recurring basis for a period of 6 months or more. The Government reserves the right, in its sole discretion, to refuse to issue a CAC to any employee or to revoke one for security purposes or other reasons.

2.2.1.6.2 All CAC and IAC cards are property of the U.S. Government and shall be returned upon separation, resignation, firing, termination of contract or upon any other event in which the Contractor employee no longer requires the use of an ID card.

2.2.1.7 Organizational Conflict of Interest

Contractor and Subcontractor personnel performing work under this task order may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractors mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.2.1.8 E-Verify

The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees. E-Verify is currently free to employers and is available in all 50 states. E- Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers.

2.2.2 Safety

Safety Rules and Regulations: In performing the services required hereunder, the Contractor shall conform to all safety rules and regulations applicable to the dining facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. All accidents which occur in association with performance of services required in this contract shall be reported in writing to the COR on the day of the accident or not later than the next working day. Any accident involving personal injury resulting in possible hospitalization or lost time from work or death shall be reported within one work day to the COR. Full details of the accident, including statements from witnesses, shall be provided if requested by the safety officer. If any claim is made by a third party against this contract, the COR shall be informed immediately.

2.2.2.1 Vehicle Operators

Contractor employees or employees of subcontractors shall have proper state registration, proof of insurance, and a valid driver's license to operate privately owned vehicles (POV) on the post. Registration of POVs with the Provost Marshal's Office is required. The Contractor’s employees shall comply with any Fort Bragg vehicle registration program. All vehicles and personnel are subject to search and seizure of contraband or unauthorized Government property. Contractor vehicles (Contractor-owned and personal), Contractor employees, and their personal property shall be subject to searches upon entering or leaving the Installation. The search and seizure provisions of AR 190-22 shall apply to Contractor personnel entering or leaving Fort Bragg or activities/installations in the Fort Bragg AR 5-9 area of responsibility (AOR) which require access by Contractor personnel in performance of this contract Current requirements may change when dictated by security conditions.

2.2.3 Key Personnel

The Government has determined that certain positions for the purpose of ensuring the Contractor can satisfy minimum experience, education and/or credential requirements are key and essential. Key positions must be filled within 24 hours of being vacated, as a temporary mitigation and filled within 30 days with a permanent employee. The Contracting Officer’s Representative (COR) must be notified immediately upon temporary replacement of key personnel and the contracting officer must be notified within 72 hours.

2.2.3.1 The Project Manager (PM) (KEY): The Contractor shall provide an on-site Project Manager (PM) who will be responsible for all work under this task order. The PM will have no less than 5 years management and must be highly familiar with Army Food Management Information Systems (AFMIS). The PM must be highly qualified with general supervisory experience, and must have at least 3 years specific management experience in managing cafeteria style or multi-entrée operations providing complete meal service (breakfast, lunch and dinner). The PM must have a current sanitation certificate (within 4 years) as defined in Tri Service Food Code (TB MED 530). The PM will have full authority to act for the Contractor on all matters relating to this contract.

The PM has overall responsibility for the site’s Quality Assurance / Quality Control (QA/QC). The PM will be the primary point through which technical communications, prioritization of effort, team standardization and technical direction flow between the Government and the Contractor. During any absence of the PM, a qualified alternate shall have full authority to act for the Contractor on all matters relating to work performed under the resulting contract. The PM shall return all Government calls within one hour during operational hours and two hours during non-operational hours.

2.2.3.2 Dining Facility Manager(s) (KEY): The Dining Facility Manager(s) are directly responsible for the day-to-day and direct employees at their perspective dining facilities.

The Dining Facility Manager shall have experience of successfully managing cafeteria style or multi-entrée operations, catering or government cafeteria operations providing complete meal service (breakfast, lunch and dinner), feeding over 300 customers per sitting. Managers shall have experience using automated systems (such as Army Food Management Information Systems (AFMIS)) to order, issue, inventory and plan food operations daily. The Dining Facility Manager must have a current sanitation certificate (within 4 years) as defined in Tri Service Food Code (TB MED 530). The contractor shall provide a Dining Facility Manager for each Full Food Service dining facility identified in Attachment F to manage the performance in each facility, to include Subcontractors, and to meet the specified performance standards. During any absence of the Dining Facility Manager, substitutions must be properly qualified and approved by the COR.

Quality/Safety Manager (KEY): The Quality/Safety Manager (QSM) will conduct their quality safety duties independently from the local management with a direct line of communication to the Contractor corporate office. The QSM is responsible for ensuring the Contractor’s and any Subcontractors’ performance meets the requirements of this Performance Work Statement, and Army Food Program standards including, but not limited: to AR 30-22, DA PAM 30-22, TB MED 530 , TM 4-41.11, and TM 4-41.12. The QSM must be highly qualified with general supervisory experience, and must have at least 5 years specific food production oversight experience in cafeteria style or multi-entrée operations providing complete meal service (breakfast, lunch and dinner).

Military food service experience in the pay grade of E-7 or above may be credited as management experience for this position. At a minimum, the QSM must have current food protection manager certification in accordance with the paragraph 2-102.20, and must be able to demonstrate application of Hazard Analysis and Critical Control Point (HACCP) principles IAW the Tri Service Food Code (TB MED 530). The Contractor will maintain proof of valid (unexpired) QSM food safety certification on file for inspection at all times. The QSM must possess knowledge to evaluate the Contractor’s performance IAW applicable regulations and standards. The QSM must also possess the ability to identify, analyze, develop, evaluate, advise and promote improvements in the Contractor’s performance in accordance with the Performance Requirements Summary (PRS), and the Contractor’s Quality Control Plan. The QSM is also responsible to establish program objectives; performance goals and assess progress; operational metrics and key indicators for process control and on-going quality process improvements; and conduct root cause and corrective action analysis.

2.2.4 Environmental Considerations

The Contractor shall follow local, state and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractor’s Quality Control Plan shall include provisions to enforce environmental policies at the supporting dining facility operations.

3.0 Performance Requirements and Standards

The following sections in entirety specifies the Performance Objectives and Performance Elements for a task order.

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation Operations

The Contractor shall perform sanitation and duties in support of dining facility operations. Perform duties as prescribed in this section.

Reporting A09 QCP Inspection Schedule

3.1.1.1 The Contractor shall clean and sanitize food service equipment and surfaces to support dining facility operations:

Performance Standards

a) STD: The Contractor shall clean and sanitize food contact surfaces and equipment in designated serving and self service locations (e.g. serving lines, self-service salad bars, and condiment areas, drink dispensers, bussing carts, display refrigerators and warmers) in accordance with Tri Service Food Code (TB MED 530).

b) STD: Equipment too large to fit in three compartment sinks (e.g. prep tables, warming cabinets, ice making machines, freezers, reach in refrigerators and refrigerated display cases) shall be cleaned and sanitized after each use or the approved cleaning schedule (identified in the Contractor’s QCP) using alternative procedures listed in Tri Service Food Code (TB MED 530). Protect clean and sanitized equipment and utensils from contamination between uses and clean and sanitize storage compartments of ice making machines, in self service areas using alternative procedures listed in Tri Service Food Code (TB MED 530).

c) STD: The Contractor shall clean exterior of exhaust hoods and filters for dining facilities. Cleaned to prevent grease, oily sludge buildup and frequent intervals with the approve quality control plan schedule. IAW Tri Service Food Code (TB MED 530).

d) STD: The Contractor shall clean daily the interior and exterior of equipment used to support preparation and storage of subsistence (e.g. ovens, stoves, walk-in refrigeration units and reach-in warmer units). IAW Tri Service Food Code (TB MED 530).

3.1.1.1.1 The Contractor shall wash, rinse, and sanitize pots and pans in three compartment sinks:

The Contractor shall clean, sanitize and air dry utensils, pot and pans, using appropriate methods listed in Tri Service Food Code (TB MED 530).

Performance Standards

a) STD: All food preparation equipment and serving utensils shall be protected, cleaned and sanitized from contamination between uses.

b) STD: Maintain wash, rinse, and sanitize sinks at proper temperatures for manual ware washing in three-compartment sinks IAW Tri Service Food Code (TB MED 530).

c) STD: Pots, pans, serving pans, food containers shall be cleaned and sanitized IAW Tri Service Food Code (TB MED 530).

3.1.1.1.2 The Contractor shall operate and maintain the mechanical dishwashing machine The Contractor shall setup, maintain and resupply the mechanical dishwashing machine using appropriate methods listed in the manufacturer’s user manual and Tri Service Food Code (TB MED 530). All supporting mechanical equipment shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards

a) STD: Mechanical dishwashing machine shall be operated IAW Tri Service Food Code (TB MED 530), and applicable user’s manual.

b) STD: Plates and eating utensils are protected from cross contamination. Plates and eating utensils are visibly free of grease, food particles and foreign matter prior to use.

Sanitize all dinnerware using mechanical dishwashing machine. Tri Service Food Code (TB MED 530) and Code of Federal Regulations (CFR) 178.1010.

c) STD: The Contractor shall clean, sanitize, buss and replace cups, plates, dinnerware, and trays during meal serving periods IAW Tri Service Food Code (TB MED 530) and CFR 178.1010.

d) STD: The Contractor shall clean, sanitize, and replace bussing carts during meal serving periods IAW Tri Service Food Code (TB MED 530) and CFR 178.1010.

3.1.1.2 The Contractor shall clean and maintain dining facility interior and exterior areas.

Non-food contact surfaces and equipment shall be cleaned before, during and after meal period IAW Tri Service Food Code (TB MED 530).

Performance Standards

a) STD: Clean restrooms, dining facility hand washing stations and employee locker rooms. Fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal serving period and prior to closing of day. Restroom trash has been removed and new liners installed in waste containers. Soap dispensers are supplied with manufactures recommended products.

Paper towels and toilet tissue are available during operations 100% of the time. Tri Service Food Code (TB MED 530) and approved cleaning schedule identified in the Contractor’s QCP.

b) STD: Clean walls, doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris IAW Tri Service Food Code (TB MED

530) and approved cleaning schedule identified in the Contractor’s QCP.

c) STD: Maintain and clean all dining facility floors before, during and after each meal service. Wax and buff floors IAW the approved cleaning schedule identified in the Contractor’s QCP and Tri Service Food Code (TB MED 530).

d) STD: Clean dining facility sidewalks, loading dock, and entry ways daily to prevent grease, dirt and refuge buildup IAW the approved quality control plan. Snow and ice, or sand, is removed from sidewalks, and access areas IAW Attachment F, Workload Data.

e) STD: Dispose of trash at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full. Used grease and oil are disposed of in proper containers. Clean surrounding areas of waste and recycling containers daily or as required IAW Tri Service Food Code (TB MED 530).

f) STD: Follow installation, local, state and federal policies concerning recycling and environmental waste program. This includes the folding and segregation of cardboard boxes, separation of recyclable cans and plastic bottles and the use of trash reductions systems to in include items like trash compactors or dehydrators. Tri Service Food Code (TB MED 530), Environmental Compliance and Protection Manual.

g) STD: Clean waste and recycling containers daily or as prescribed in the cleaning schedule identified in the Contractor’s QCP.

h) STD: Used grease and oil are disposed in proper government provided containers.

3.1.1.2.1 The Contractor shall maintain and prepare dining room service area of operations.

This task includes dining room chairs, tables, booth, chair legs, rungs and framework, walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds.

Performance Standards

a) STD: Clean dining room tables, chairs, booths (including chair legs, rungs and framework) walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds weekly IAW the approved cleaning schedule identified in the Contractor’s QCP and IAW Tri Service Food Code (TB MED 530).

Cleaning must also be IAW local, state, and federal policies.

b) STD: Prepare, maintain and clean dining areas. Each diner is afforded a clean area to eat without delay. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day IAW Tri Service Food Code (TB MED 530).

c) STD: Clean spills and remove soiled dinnerware occasionally left by diners during meal service. Spills cleaned and soiled trays bussed within 5 minutes of occurrence IAW Tri Service Food Code (TB MED 530).

d) STD: Appropriate condiments are available without delay. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day IAW Tri Service Food Code (TB MED 530).

e) STD: Replenish tray, dinnerware, plate, cup and bowl bussing carts during meal serving periods from serving and self-service areas. Items available without delay to diners for soiled dinnerware 100% of the time.

f) STD: Display and remove holiday decorations. Government furnished decorations are displayed on the day of the Army’s birthday and 1-week prior to Thanksgiving and Christmas. Thanksgiving (open facilities), Christmas (open facilities), and the Army’s birthday (primarily cake decorating), the contractor shall begin decorating dining facility two weeks before the holiday to ensure holiday atmosphere.

The Contractor will remove all applicable decorations within 96 hours after the Thanksgiving, Christmas and Army’s birthday holidays.

3.1.1.2.2 The Contractor shall furnish and maintain expendables cleaning and sanitary supplies to support sanitation and personal hygiene practices.

The Contractor shall ensure sanitation supplies (e.g. paper towels, scrub pads, cleaning solutions) are available during operations to support cleaning of the dining facility.

Sanitation supplies (e.g. mechanical and manual dishwasher dispensers, hand wash dispensers, bowl capsules, cleaning solutions) are available during operations to support cleaning and sanitation operations. All napkin and towel dispensers are refilled with napkins before, during and after the meal period. For information purposes, a typical supplies list is provided in Attachment E (2), Typical Expendable Supplies List.

Performance Standards

a) STD: Maintain dispensers filled with appropriate chemicals while performing duties to support mechanical and manual ware washing.

b) STD: Maintain dispensers filled at all times with appropriate towels and hand wash soap to support all employee and patron handwashing sinks.

3.1.1.3: The contractor shall perform deep cleaning within each dining facility to include:

a. Exterior Window cleaning

b. Stripping/buffing floors

A19 Cleaning Schedule

3.1.1.4 Short and Long Range Closure and Opening of Dining Facilities Facilities to be closed shall be thoroughly cleaned by removing all food, and notifying the COR when the facility is prepared for shutting down refrigeration and turning off electricity, gas, and water to the facility. This will be exercised on a separate CLIN via a Task Order. The contractor shall ensure the doors to refrigerators, freezers, ovens, etc., shall be left open to prevent mold and mildew. Before the scheduled closure, the contractor and the COR shall conduct a joint inventory of property and perform a condition check of all property, to include refrigeration.

Facilities to be opened shall be thoroughly cleaned prior to beginning food service operations. The contractor shall be required to close or open a facility with at least 72 hours’ notice upon direction from the KO. The contractor and COR shall conduct a joint inventory of property and perform a condition check of all property, to include refrigeration, when the facility is being turned over to the contractor from the Government.

3.1.2 Dining Facility Administration and Food Preparation Operations This service describes food preparation task that support Full Food Service Services (service which includes Food preparation). The Contractor is responsible for the preparation of meals that include: Breakfast, Lunch, Dinner, Take-Out meals when service is requested.

Within those meals, the menus shall include a variety of services which include the following: Breakfast, Lunch and Dinner menus, consisting of regular (Main Entrée), short order, self-service bars and baked goods, condiments and beverages. Other specialty menus to support Army nutritional requirements found at http://www.quartermaster.army.mil/jccoe/Operations_Directorate/QUAD/nutrition/nutritio n_main.html, and to support holidays and special events shall be prepared in support of Army feeding policy. Service also includes safeguarding foods during preparation and serving using Army regulatory requirements for safety and sanitation. (AR 41-25)

A01 Food Handler Training Records A04 DA Form 3032/3033 A05 DD Form 1544 A07 Cash Collection Vouchers and Deposit Tickets A08 AFMIS Generated Headcount Forms (DA Form 3032/3033, CCV, Deposit Tickets) A09 QCP Inspection Schedule A13 Menu or other cycle menu

3.1.2.1 The Contractor shall establish and maintain administration operations for all supported Dining Facilities.

Performance Standards

a) STD: Conduct administration management and filing of dining facility operation files using the Army Record Information Management System (ARIMS) and Army Food Management Information System (AFMIS). Meet the specified performance standards and account management standards listed AR 30-22, DA PAM 30-22, AR 25-400-2.

b) STD: All personnel accessing government systems shall have passed a background check to perform management and administrative functions on government CAC enabled computer systems.

c) STD: Perform minor user maintenance equipment IAW operators’ manual. Notify the COR/Alternate COR (ACOR) when required repairs exceed the instructions contained in the operators’ manual. Document minor repairs of equipment on DA Form 2405, and notify the COR when equipment requires major repair. The Contractor shall inform the COR immediately when equipment and facility repairs reduces the level of service to the customers (i.e. Dishwasher, Electrical, Plumbing).

A11 Inspection and Maintenance Records A14 Expendable/Durable Supplies Records http://www.quartermaster.army.mil/jccoe/Operations_Directorate/QUAD/nutrition/nutrition_main.html http://www.quartermaster.army.mil/jccoe/Operations_Directorate/QUAD/nutrition/nutrition_main.html

A19 Cleaning Schedule

d) STD: Maintain dining facility account status and days of supply within allowable tolerance IAW AR 30-22 and DA PAM 30-22.

A02 Daily Menus A03 Subsistence Receipts A07 Cash Collection Vouchers (DD Form 1131) and Deposit Tickets A08 AFMIS Generated Headcount Forms (DA Form 3032/3033, CCV, Deposit Tickets)

e) STD: The Contractor shall schedule monthly integrated pest management with supporting public works activity. The Contractor will coordinate with the COR additional requirements for cleaning at the completion of the pest control service.

A12 Pest Inspections

f) STD: Support recurring Pest Control services IAW DA PAM 30-22 Integrated Pest Management paragraph 3-7(3) and Tri Service Food Code (TB MED 530) paragraph 7- 202.12(B)(2).

3.1.2.1.1 The Contractor shall conduct and maintain automated and manual headcount procedures for all supported Dining Facilities.

Performance Standards

a) STD: Operate point of sales system (POS), record headcount, cash collection, cash turn-ins, and safe guard and maintain accurate accountability of funds collected IAW AR 30-22, DA PAM 30-22, Tri Service Food Code (TB MED 530), the Army Food Management Information System (AFMIS) with the latest AFMIS updates, ARIMS 25- 4002 and other regulatory guidelines.

b) STD: Perform headcount duties as not to impede the flow rates per minute.

A04 DA Form 3032/3033 A05 DD Form 1544 A07 Cash Collection Vouchers (DD Form 1131) and Deposit Tickets A08 AFMIS Generated Headcount Forms (DA Form 3032/3033, CCV, Deposit Tickets)

3.1.2.1.2 The Contractor shall manage, maintain, and account for government subsistence in support of dining facility operations.

Accountability functions include accounts management using current automated system Army Food Management Information System (AFMIS), which includes but is not limited to; safeguarding subsistence and inventory management, and performing manual accounting and data collection when automated system fails.

Performance Standards

a) STD: The Contractor shall order, receive, store and issue subsistence to support safeguarding of perishable and semi-perishable foods. Perishable subsistence (frozen and refrigerated) should be stored to maintain the required temperature IAW Tri Service Food Code (TB MED 530).

b) STD: The Contractor shall safeguard subsistence IAW AR 30-22, DA PAM 30-22, Tri Service Food Code (TB MED 530), and the Army Food Management Information System (AFMIS) with the latest AFMIS updates, ARIMS 25-4002 and other regulatory guidelines.

c) STD: The Contractor shall perform inventory management, IAW AR 30-22, DA PAM 30-22, Tri Service Food Code (TB MED 530), the Army Food Management Information System (AFMIS) with the latest AFMIS updates, ARIMS 25-4002 and other regulatory guidelines.

3.1.2.2 The Contractor shall prepare meals to support dining facility feeding operations.

Food Preparation includes preparing of meals for breakfast, lunch, dinner, take-out service as applicable.

Performance Standards

a) STD: Follow approved Armed Forces Recipes, TM 10-412, ARSOF Policy 6-18, and approved Standard Operating Procedures and / or manufacturer's instructions.

b) STD: Maintain proper food preparation temperatures and use Hazard Analysis Critical Control Point (HACCP) Plan to support Food Safety standards IAW Tri Service Food Code (TB MED 530).

c) STD: Prepare main-line menu items: IAW…