PWS_CCAO_IMT_Landline_Services_1.pdf

PDF 143 KB Posted Jan 27, 2026

Attached to: Local and long-distance Landline Telephone Services
Solicitation number: 140R2026Q0027
Issued by: Department of the Interior Bureau of Reclamation

About this file

Written by GovTribe AI · Jan 27, 2026

This is a Performance Work Statement (PWS) for landline telephone services required by the Bureau of Reclamation's Central California Area Offices (CCAO).

The contractor must provide local and long-distance phone service to five locations: Folsom, New Melones Recreational Office, New Melones Power Plant, Lake Berryessa, and Nimbus Dam. The scope includes voice and data service lines with necessary extensions beyond the demarcation point to enable internal and external calling capabilities. The contractor is responsible for transferring all existing phone numbers from the current carrier (SBC) to the new service provider. The contract is structured as a Firm-Fixed Price award with a base period from May 1, 2026, through April 30, 2027, followed by four option years extending through April 30, 2031. The contractor must provide service 365 days per year, 24 hours per day, with scheduled service calls available between 0730 and 1500 hours Monday through Friday, excluding federal holidays and government facility closures. The document lists 31 specific analog phone numbers across the five locations that require continued service. Performance will be monitored by the Contracting Officer's Representative (COR) through a Quality Assurance Surveillance Plan (QASP), with the contractor required to provide uninterrupted service and address any interruptions in an expeditious manner. Security requirements include service representative check-in at facility front desks and contractor responsibility for safeguarding government equipment and property.

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CCAO IMT Landline Telephone Service

1.0 Background

The Bureau of Reclamation, Central California Area Offices (CCAO) require local and long-distance phone access exchange voice and data service lines. These lines provide CCAO with voice lines for communications and data communications circuits that transfer crucial data to central control centers.

2.0 Scope

Provide local and long-distance phone service for Central California Area Offices located at Folsom, New Melones Recreational Office, New Melones Power Plant, Lake Berryessa, and the Nimbus Dam. Provide local and long-distance service and necessary extensions beyond the demark so that all phones can receive calls and call out internally and externally. To ensure that the phone lines from the 66-block are extended into the analog phone system, to receive calls internally and externally.

*Note: When transferring from an old telephone carrier to a new carrier, all phone numbers from the old telephone carrier must be moved to be the numbers on the new circuits with the new carrier.

3.0 Type of Contract

The government will award a Firm-Fixed Price contract.

4.0 Period of Performance

The period of performance shall be a base year plus four option years.

The Period of Performance reads as follows:

Base Period May 1, 2026, through April 30, 2027 Option Year 1 May 1, 2027, through April 30, 2028 Option Year 2 May 1, 2028, through April 30, 2029 Option Year 3 May 1, 2029, through April 30, 2030 Option Year 4 May 1, 2030, through April 30, 2031

5.0 Administrative Information

5.1 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Day Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Juneteenth Christmas Day

5.2 Hours of Operations

The contractor is responsible for providing phone service for 365 days a year, 24 hours a day.

PERFORMANCE WORK STATEMENT

Contractor is responsible for conducting service calls between the hours of 0730 to 1500, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

5.3 Place of Performance

The work to be performed under this contract will be performed at the California Great Basin

Region- Central California Area Offices: Folsom, New Melones Recreational Office, New Melones Power Plant, Nimbus Dam, and Lake Berryessa.

The following account analog phone numbers require continued services:

Service ID Location Analog Service Carrier Lake Berryessa Recreation Office, 5520 Knoxville-Berryessa Rd, Napa CA 94557

707-966-9401 LBO Business lines SBC

707-966-9967 LBO Business Lines SBC

707-966-9916 LBO Business Lines SBC

707-966-9917 LBO Business Lines SBC

707-966-9407 LBO Business Lines SBC

707-966-9957 LBO Business Lines SBC

New Melones Recreation Office, 6850 Studhorse Flat Road Sonora CA 95370

209-533-5306 NMR Visitors Center Business Lines SBC

209-533-5312 NMR Business Lines SBC

209-533-5608 NMR Front Desk is answered with auto-attendant Business Lines

SBC

209-533-5314 NMR Rangers Business Lines SBC Nimbus Dam, Fair Oaks

916-351-0500 Nimbus Dam, Fair Oaks Business Lines SBC

916-351-0109 Nimbus Dam, Fair Oaks Business Lines SBC

916-351-0265 Nimbus Dam, Fair Oaks Business Lines Carrier CCAO Folsom, 7794 Folsom Dam Road Folsom, CA 95630

916-987-4800 Folsom Business Lines SBC

916-987-4803 Folsom Business Lines SBC

916-987-4806 Folsom Business Lines SBC

916-987-4809 Folsom Business Lines SBC

916-987-4811 Folsom Business Lines SBC

916-987-4818 Folsom Business Lines SBC

916-987-4821 Folsom Business Lines SBC

916-987-4829 Folsom Business Lines SBC

916-987-4833 Folsom Business Lines SBC

916-987-4777 Folsom Business Lines SBC

New Melones Powerplant, 16805 Peoria Flat Rd Jamestown CA 95327

209-984-8938 NMPP Business Lines SBC

209-984-8946 NMPP Business Lines SBC

5.4 Security

Service Rep must sign in at the Front Desk prior to entering the facility. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. After the end of each service call, if applicable, government facilities, equipment, and materials shall be secured.

6.0 Performance Assessment and Disincentives

6.1. Monitoring Performance. During the course of the evaluation period, the COR will track Contractor performance. Interim (mid-term) evaluations may be provided to identify strengths and weaknesses in the Contractor's performance during the period being evaluated.

At the end of the period, the COR will assess the Contractor's performance in accordance with the Quality Assurance Surveillance Plan (QASP) and report to the Contracting Officer.

6.2. COR Recommendation. The COR will consider all evaluations and any other pertinent information, including Contractor self-assessment, and will prepare a report to the Contracting Officer with findings and recommendations. The Contractor will be provided a copy of the draft findings and recommendations of the COR and will be afforded the opportunity to identify factual errors. The COR's draft recommendation is not subject to negotiation, and the COR will not engage in discussions with the Contractor. Any errors identified by the Contractor will be addressed by the COR in its final report. The Contractor will be provided a copy of the final COR report at the same time the report is submitted to the Contracting Officer.

6.3. The Quality Assurance Surveillance Plan is one evaluation method the government uses to surveillance performance to determine whether the Contractor meets the standards of performance as defined in the PWS. The absence of a QASP for any contract requirement, however, shall not detract from its enforceability or limit the rights or remedies of the government under any other provision of the contract in determining the quality of the Contractor performance.

7.0 Performance Requirement Summary and Quality Assurance Surveillance Plan

PRS Acceptable Quality Level Method of Surveillance Contractor shall comply with the Performance Work Statement

Quality - Contractor shall provide uninterrupted service in accordance with the PWS. Any service interruptions shall be addressed in an expeditious manner.

Contracting Officer’s Representative Surveillance (100% review or periodic depending on tasks.)