PWS - Business Integration 1 April 2021-31 March 2026.pdf

Business Integration

Performance Work Statement (PWS)

1. GENERAL:This is a non-personal services contract to provide Work Reception and Management for the Directorate of Public Works (DPW). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Work Reception and Management, as defined in this Performance Work Statement (PWS), specifically, paragraph 5. SPECIFIC TASKS, except for those items specified as Government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.2. Background: Work Reception services is currently being performed under Fort Benning’s Base Operations and Maintenance (O&M) contract. The Fort Benning Installation Directorate of Public Works has transformed over the last few years due to emerging technology, Department of Defense (DoD) transition to sole development and control of requirements generation, as well as more detailed fiscal control of programs, budgets, and execution. With the advent of more detailed input, due to enterprise systems such as General Funds Enterprise Business System (GFEBS), DoD’s Business Enterprise Architecture, and Office of the Assistant Secretary of Defense (OASD) Energy, Installations and Environment (EI&E) Business Systems & Information (BSI) Directorate, Installation data is captured almost instantaneously for use by higher headquarters in determining resources ultimately provided to the installation. This central data warehouse capability means it is critical daily operations at the installation be performed accurately and checked frequently as errors are difficult to correct in a timely manner and sometimes are corrected too late allowing erroneous data to be used to generate annual requirements for various resources.

1.3. Objectives: The basic service objectives include the following;

Receive and annotate all repair work needed to be performed to all DPW facilities.

Submit Work Orders (WO) to Base O&M contractor as required.

Provide GFEBS data entry & analysis as required Provide BOID assistance in the development, GFEBS entry, tracking of DPW budgets and submissions Provide daily, weekly, and monthly reports as needed.

Provide courteous, friendly customer service to all DPW customers.

1.4. Period of Performance: Base Year, plus fourtwo Option Years.

1.5. General Information

1.5.1 Federal Observed Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.5.2 Hours of Operation: The Contractor shall be responsible for providing services, between the hours of 7:30 AM – 4:00 PM Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract.

1.5.3 Place of Performance: The work to be performed under this contract will be performed at Fort Benning, Georgia.

1.5.4 Quality Control Program (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with (IAW) this PWS. The QCP must be forwarded to and accepted by the Contracting Officer (KO). The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. The QCP shall be provided within 30 days of contract award.

1.5.5 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.6 Post-Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO and Contracting Officer’s Representative (COR) shall meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.5.7 Contracting Officer’s Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.8 Key Personnel: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the COR. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:30 AM to 4:00 PM, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.5.9 Qualifications: All data entry personnel under this contract must possess a high school diploma and must obtain a DoD Common Access Card (CAC) for network access as soon as possible after award. Experience with the following GFEBS roles:

GR Processor Order Approver Order Maintainer Permit Approver Plant Maintainer Master Date Maintainer Plant Maintenance Reporter Preventative Maintenance Controller Work Notification Processor

1.5.10 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All Contractor personnel performing work under this contract shall obtain a DoD CAC. The CAC shall be worn at all times, when performing work under this contract, to include attending government meetings and conferences. Unless otherwise specified in the contract, Contractor personnel shall wear the CAC in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access.

1.5.11 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gift/ gratuities, and on non-disclosure of sensitive information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the US Army Facilities.

1.5.12 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.5.13 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.14 Network Access: Contractor or subcontractor employees require installation and Government IT system/network access and are required to obtain a CAC IAW AR 25-1, AR 25- 2 and current Fort Benning policies. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. If a National Agency Check (NAC) has been completed for the employee they will create an Army Knowledge Online (AKO) account and send it to the identified Sponsor for approval and will be directed to make an appointment with the Fort Benning ID Card Section to get their CAC. If a NAC has not been completed, the employee will be required to access the e-QIP System online to complete an SF85P background questionnaire.

1.5.14.1 The Contractor will complete an initial Security Request Packet, Contractor Request for Investigation Form, Optional Form 306, Request for Network Account Memorandum, provide Proof of Citizenship (Birth Certificate or Passport) and provide a copy of a picture ID to the DPW Admin Office or their designated representative. The DPW Security Manager will submit the completed Security Request Packet to the Installation Security Office for processing. The contractor will then go to the Installation Security Office to complete fingerprint cards. The contractor will receive an email from the Personnel Security Investigation Portal (PSIP) Center of Excellence to complete the Government Electronic Questionnaire for Investigations Processing (e-QIP). Once this process is completed and the approved waiver is returned to the DPW Security Manager, the employee data will be input by the DPW Security Manager into the Contractor Verification System (CVS) for CAC card issue appointments. Once CAC is issued the email access forms will be completed by the contract Employee/contract Project Manager and turned into the DPW Security Manager and passed to the Network Enterprise Center through our Business Operation and Integration Division (BOID) Systems Branch.

1.5.15 Antiterrorism (AT) and Operations Security (OPSEC):

1.5.15.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within 30 days of contract award. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil. AT Level I training is an annual requirement if option years are exercised.

1.5.15.2 Access and General Protection/Security Policy and Procedures: The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5.15.3 iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Area Training Officer). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.

This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

1.5.15.4 Contractor Employees Who Require Access to Government Information Systems (IS):

All contractor employees with access to a government IS must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.5.15.5 OPSEC Standing Operating Procedure/Plan: The contractor shall adhere to the Government's Operations Security (OPSEC) Standard Operating Procedure (SOP)/Plan during the entire period of performance. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.5.15.6 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.5.15.7 Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.5.15.8 Telephone Usage: Contractor employees shall not use Government telephones at the work site for personal reasons or make any toll or long distance calls.

1.5.16 BACKGROUND CHECK REQUIREMENTS: Contractor/Sub-Contractor employees providing services under contracts are subject to the following process:

1.5.16.1 Each employee (direct employee and sub-contractor employee) working under this contract who has contact with children under 18 years of age, shall be screened with the appropriate background checks as governed by the Army Directive 2014-23 “Conduct of Screening and Background Checks For Individuals Who Have Regular Contact With Children in Army Programs”, dated 10 September 2014. A copy of the Army Directive can be found at http://www.apd.army.mil/pdffiles/ad2014_23.pdf. The background check requirements for Contractors can be found in Enclosure 3 – Screening and background checks for appropriated and non-appropriated fund personnel, military personnel, foreign national employees overseas, and contractors.

1.5.16.2 Background checks will be initiated and paid for by the Government. The cost for the pre-employment screening is the responsibility of the Contractor. The Commander

Designated Entity (CDE) at the Installation supports IMCOM by coordinating, submitting, tracking child related background checks, and reviewing and compiling the results to identify whether they contain derogatory information to be passed on for a suitability determination. The CDE will advise and assist CONTRACTOR and sub-CONTRACTOR employees completing all required documents required for the background check process.

CDE contact information will be provided upon contract award

1.5.16.3 Additional information on the background check process can be found at:

http://www.opm.gov/investigations/background-investigations.

1.5.16.4 Re-verification (IRC and FBI fingerprint check) is required every 5 years.

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor, as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.

2.1.6. PERFORMANCE REQUIREMENTS SUMMARY (PRS). A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.7. PHYSICAL SECURITY. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

2.1.8. QUALITY ASSURANCE (QA). A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, QA refers to actions by the Government.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). The Government’s organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL (QC). All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The length of time during a day in which the Contractor provides services, in accordance with the contract. Also referred to as Business Day.

2.2. ACRONYMS

AFAR Army Federal Acquisition Regulation AR Army Regulation CFR Code of Federal Regulations COR Contracting Officer Representative DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Facilities: The Government will provide the Contractor with office space at Fort Benning, Georgia.

3.2. Utilities: The Government will provide all utilities in the facility to the Contractor for their use in performing tasks outlined in this PWS. The Contractor shall instruct all employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.3. Equipment: The Government will provide computers, phones, cameras, GPS equipment and copiers/printers.

3.4. Materials: The Government will provide supplies and training materials needed for accessing government computers and software.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: The Contractor shall furnish all supplies, materials and services required to perform work under this contract that are not listed under Part 3 of this PWS.

5. SPECIFIC TASKS:

5.1. Planning. Contractor will assist in the development of the Annual Work Plan (AWP). This document requires a systematic approach that captures the upcoming year of execution for the Director of Public Works. The AWP will align resources to requirements per leadership priorities in accordance with published Army standards for output and measurement. The AWP components include all requirements and funding for both direct and reimbursable funding.

All DMOs (demand maintenance order), PWOs (project work order includes IJO or MILCON Projects), PMOs (preventative maintenance order), and OWOs (operations work order) history for the prior year will be summarized, by occurrence and cost for presentation to the BOID Chief. All data will be from the GFEBS.

Contractor will provide execution and Program Budget Guidance dollar amounts of the following Management Decision Packages (MDEP) for development of the AWP: QDEM – Facility Disposal; QDEH – Facilities Engineering Services; QUTS – Utilities; QMUN – Municipal Services; QLEA – Leases; QRPA – Real Property Maintenance (Sustainment);

QUTM – Energy/Utilities Modernization; DA3R – Leadership Initiatives Restoration & Modernization (R&M); E315 – Minor Construction Program; E3H8 – Initial Entry Training Barracks R&M; E4H8 – Unaccompanied Housing Permanent Party R&M; and any other MDEPs utilized for the current or prior year. MDEP results will be compared to total Sub-Activity Group (SAG) 131 and 132 values. Differences will be researched and reported.

Contractor will provide the most current file from Data Analytics and Integration Support (DAIS) for the development of the AWP.

5.2. Work Reception Work is submitted to the work management branch. Work exceeding DMO limits will not be processed. A Facilities Engineering Work Request (DA Form 4283) will be required. Work Reception and Management service for DPW will conform to the guidance provided in the current edition of DA Pam 420-06, DPW Resource Management System and local training.

• Effective and efficient operations require all work be assigned a work class and work document type. The work class designations are based on the funding accounts and audit trail required. Work will either be classified as SAG 131 or 132.

The contractor will identify the service, SAG and create the transaction in GFEBS. The work document type may be accomplished through a DMO, or a DA Form 4283. DMOs will be assigned a number and priority. DMOs can be accepted telephonically or through the web. The contractor will ensure the work is correctly documented.

If required due to cost or if a DA Form 4283 is submitted, the contractor will obtain approval from the BOID prior to acting further on the work document. A dollar cap of $2,500 is established for DMO (service order) work. Anything above that amount will automatically require a DA Form 4283 and government approval.

Contractor will send copies of the work request to a BOID, master planning and environmental representative as directed by the BOID Chief. These government reps will verify the work is authorized and can be accomplished. The contractor will maintain a log of all orders received, processed and the results of all coordination.

The contractor will track the work through execution/close out. Once the BOID has approved the work and determined it is within the scope of the DPW, has an accurate estimate, and verified the availability of funds, the work will be routed to the appropriate department for execution.

If a work order review with stakeholders is required, the contractor will attend to record decisions in for future reference. A copy of the records of this stakeholder meeting will be submitted to the BOID Chief within 24 hours.

All GFEBS transactions will be performed by the contractor through completion/close out.

Contractor will create a C-Projects/GFEBS file for DA Form 4283s

5.3. Sustainment Funding. The contractor will track and determine the impact of maintenance data entered into the GFEBS system throughout the year on SAG132 sustainment funding.

Contractor will research Business Systems & Information (BSI) submitted via GFEBS through the Headquarters Information and Integration System (HQIIS) to the DAIS system. Using output from the DAIS system analyze and walk back installation specific metrics to calculate dollar differences between years as well as the GFEBS transactions which caused the differences between years. Data analysis shall result in an annual report which reflects those changes in terms of installation inputs created or adjusted for acquisition/construction (AWCF), Real Property Unique Identifer (RPUID) Issues, pooled space, customer or organizational assignments, privatization, changes in metrics used, retirements, entry reversals, or any other adjustments required by E80, AS02, ABSO, ABAVN, AB08 GFEBS transactions. Make GFEBS entry data corrections as required.

5.4. Prior Year Analysis. Utilizing the GFEBS SQ00 query tool, capture the complete Installation facility report for each fiscal year on September 30th and provide a copy of this file to the DPW Real Property Accountable Officer for data analysis purposes. Take the Facility Sustainment Model (FSM) report and calculate changes in Quantities, Cost factors, and any additions/deletions IAW the Unified Facilities Criteria (UFC) DoD Facilities Pricing Guide.

Further determine the impact current year FSM Business Rules had on the annual requirement.

Prepare a comparison report to identify those changes. This report will be submitted annually to the Fort Benning leadership and Higher Headquarters.

5.5. Daily Operations Required. Provide data entry to provide daily reconciliation of, and ensure all activity is maintained, in the Fort Benning DPW work management system (GFEBS) to control and provide the BOID Chief information reports to allow management of effort, and track availability of funds. All work, will be documented and captured for financial, planning, and programming purposes. The work management system is comprised of: work generation, customer service, work reception, work planning, work coordination, work estimating, material coordination, work scheduling, work accomplishment, and work evaluation. The contractor will capture, perform all GFEBS data entry, adjustments, and reporting for all DPW accounts as well as providing journal data to document cross division coordination within the Directorate, as well as service demands outside of the Directorate, needed to develop comprehensive annual budgets, reports, and to document compliance with leadership decisions. Public Works data normally needed include the Real Property Planning and Analysis System (RPLANS) Tabulations of existing and required facilities (TAB), Real Property Planning Board (RPPB) decisions/Project List, O&M contract project lists, Shop Stock requirements, sub contract requirements, Agreements, Memorandums of Understanding, Interservice Support Agreements, end of year buy lists, environmental requirements outside environmental stovepipe funding, additional Engineering requirements, engineer subcontracts, and any reimbursable work from garrison tenants.

5.6 Requests for repair work may be received electronically, by telephone, or in person.

5.7. Work Order Reception: The contractor shall provide adequate personnel to staff the work reception desk during the normal duty hours as stated in Section 1.6.2. The desk will need to be staffed to receive requests for any aspect of real property maintenance and repair service, technical assistance, or other request for information. Primarily these request will be in the form of a Demand Maintenance Order (DMO), Service Order (SO), Plant Maintenance Order (PMO), Operational Work Order (OWO), or Standing Operational Order (SOO), all of which will be collectively referred to as Work Orders (WO).

5.7.1 Work Order Processing: Upon receiving a WO request, the contractor will ensure the description and location of work is clear and that it is not a duplication of a current work request.

If the request is a duplicate the requestor will be notified. Immediately following verification, the contractor will determine the priority of the WO. See Technical Exhibit 1 for classification criteria. The Government reserves the right to make reclassifications as necessary. All WOs will be entered by priority into GFEBS.

5.8 Priority: All Priority 1 WOs will be immediately entered in GFEBS and sent to the Base Maintenance O&M Contractor for execution. Individual contacted must be annotated. All other WOs will be electronically submitted to the DPW Base Maintenance Contractor at 12:00 PM and 4:00 PM every workday.

5.8.1 Additional Duties:

- The contractor shall maintain and update asset data in GFEBS in order to keep it accurate and up to date.

- The contractor shall ensure that all completed WOs have the required information before they are closed out in GFEBS. Completed WOs shall be entered into GFEBS within 1 day after receipt from Base O&M Contractor.

- The Contractor shall provide reports as requested. A report schedule will be developed between the contractor and the Fort Benning BOID once the contract is awarded, to be determined at the Post-award conference listed in Paragraph 1.5.6.

- The contractor must be prepared to keep a manual work request log in the event that GFEBS in unavailable. All information will be entered into GFEBS as soon as possible once the system is restored.

- Provide WO status to all customers upon request. Status will normally be provided verbally or by email.

- Keep work reception area clean and the telephones shall be attended continually during normal working hours, including lunchtime.

5.9 Contractor Manpower Reporting: The contractor will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DPW via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page. The required data fields include:

(1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative.

(2) Contract number, including task and delivery order number.

(3) Beginning and ending dates covered by reporting period.

(4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data.

(5) Estimated direct labor hours (including sub-contractors).

(6) Estimated direct labor dollars paid this reporting period (including sub- contractors).

(7) Total payments (including sub-contractors).

(8) Predominant Product Service Code (PSC)/Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant PSC/FSC for each sub-contractor if different).

(9) Estimated data collection cost.

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information).

(11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website).

(12) Presence of deployment or contingency contract language.

(13) Number of contractor, and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

6. Technical Exhibit:

Technical Exhibit 1 - WO Priority Categories

TECHNICAL EXHIBIT 1

Priority Categories

Priority 1, Emergency: WOs shall be classified as emergency when immediate action is required to eliminate life threatening or serious injury hazards to personnel, prevent loss or damage to Government property, or to restore essential services. The responsible contractor has 1 hour to respond and start corrective action.

Examples of emergency repair work include, but are not limited to the following:

• Any dining facility problem that inhibits operation (e.g., inoperative dishwasher, failed refrigerators)

• Broken water line (to include interior plumbing water lines)

• Electrical problems that could lead to personal harm, damage to property, or result in a power failure affecting occupied buildings

• Fire or security alarm malfunction

• Lockout to barracks living areas

• Obstruction on a road that blocks a lane of traffic

• Plugged sewer line which results in sewage backing up

• Plugged toilets (when only one is available)

• Completely restricted or inoperative plumbing fixtures or drain lines where no alternate utilities are available in the building

• Oil spills, hazardous waste spills and other environmentally related clean‐ups

• Any major utility system leak or outage

• Security (Perimeter) fence damage

• Accidental lock‐ins of small children

• Loss of heat during periods of extreme cold when there is a danger of freezing

• Loss of air‐conditioning in an entire building or in a significant portion of the building that adversely affects overall facility operation

• Unsecured buildings, arms rooms, vaults, doors, locks or broken glass repair when it is necessary to close a building for security

• Fire suppression and detection systems

• Work that has imperative command interest

Priority 2, Urgent: WOs shall be classified as urgent when the failure in services does not immediately endanger occupants or property, but would soon inconvenience and/or affect the security, health or well‐ being of occupants. The responsible contractor has 72 hours to begin repairs and needs to be completed within 7 days.

• Examples of urgent repair work include, but not limited to the following:

• Any Child Development Center (CDC) work

• No electric power in an office

• No heat to a room, parts of, or section of, a building, structure or facility when pipes are not in danger of freezing

• All repair work in buildings identified as High Priority, unless issue qualifies as a Priority 1

• No hot water in a barracks or dining facility (other than kitchen operation)

• Water leaks not controlled by user‐accessible shut off valves

• Whole building air conditioning failures

• Heating and warm water outages

• Air conditioning system failure

• Functional failure of ranges and refrigerators

Priority 3, Routine Repair Work: WOs shall be classified as Routine when it does not qualify as Emergency or Urgent. This work, if not accomplished, merely constitutes an inconvenience or unsightly condition. WOs in this category will generally be performed in the order received. The responsible contractor has 30 days to complete all Priority 3 WOs.

• Priority 3, Routine for Special Requirements or Scheduled: WOs requiring the Contractor to perform work at, or complete work prior to, a specific date and time shall be assigned a Priority 3.

• Examples of Routine/Scheduled work include, but not limited to the following:

• Any Preventative Maintenance tasks

• Delivery for Troop Projects Material request