PWS_BASEOPS Bridge_DRAFT.pdf

W911RZ-19-C-0002

Revised 1 January 2025

C.1-1

PERFORMANCE WORK STATEMENT (PWS)

Fort Carson Directorate of Public Works (DPW)

Base Operations and Maintenance Contract

SECTION C.1

GENERAL INFORMATION

INDEX

C.1.1. GENERAL

C.1.1.1. Scope

C.1.1.2. Period of Performance (POP)

C.1.1.3. Background

C.1.1.4. Objectives

C.1.2. PERFORMANCE WORK STATEMENT (PWS) DOCUMENT

INFORMATION

C.1.2.1. Technical Exhibits (TEs)

C.1.2.2. Contract Reports

C.1.2.3. Publications and Forms

C.1.2.4. Pagination

C.1.3. TRANSITION (PHASE-IN AND PHASE-OUT) PLAN

C.1.3.1. Current Repair Work Order Assumption

C.1.3.2. Phase-out Period

C.1.3.3. Current Operation Observation (End of Contract)

C.1.4. CONTRACTOR ADMINISTRATION

C.1.4.1. Project Management (PM), Alternate Project Manager (APM)

C.1.4.1.1. Meetings, Conferences, and Briefings

C.1.4.2. Work Schedule and Hours of Operation

C.1.4.2.1 Federal Observed Holidays

C.1.4.3. Curtailment of Operations

C.1.4.3.1. Essential Services

C.1.4.4. Days of Non Scheduled Activity (DONSA)

C.1.4.5. Reserved

C.1.4.6. Non-interference with Government Operations

C.1.4.7. Interfaces

C.1.4.7.1. Customer Service

C.1.4.7.2. Other Contractors

C.1.4.7.3. Disputes with Customers or Other Government Contractors

C.1.4.8. Contract Data and Information

C.1.4.9. Marking Proprietary Information

C.1.4.10. Software

C.1.4.11. Personnel

C.1.4.11.1. Organization Chart and Employee Roster

C.1.4.11.1.1. Key Personnel

C.1.4.11.1.2. Qualifications

C.1-2

C.1.4.11.2. Automated Systems Access

C.1.4.11.2.1. Data Rights

C.1.4.11.3. Employment Limitations

C.1.4.11.3.1. Employment of Aliens

C.1.4.11.3.2. Language Requirement

C.1.4.11.3.3. Employment of Military or Government Personnel

C.1.4.11.3.4. Installation Access

C.1.4.11.3.5. Employee Identification Badges and Uniforms

C.1.4.11.3.6. Specific Personnel Requirements

C.1.4.11.3.7. Conduct of Personnel

C.1.4.11.3.8. Personnel Removal

C.1.4.11.3.9. Removal by Fort Carson Commander

C.1.4.11.3.10. Removal by the Contracting Officer

C.1.4.11.3.11. Entrance Denial by Military Police (MP)

C.1.4.11.3.12. Loitering

C.1.4.11.3.13. Fraud, Waste, and Abuse

C.1.4.11.3.14. Tobacco Use and Drug Free Work place Act of 1988

C.1.4.11.4. Emergency Preparedness

C.1.4.11.4.1. DPW Emergency Operations Center

C.1.4.11.4.2 Reserved

C.1.4.11.4.3. Emergency, Disaster, and Unusually Severe Weather Plan

C.1.4.11.4.4. Strike Contingency Plan

C.1.4.11.5. Documentation and Reports

C.1.4.11.5.1. Files and Records

C.1.5. PERFORMANCE

C.1.5.1. Quality Control Program

C.1.5.1.1 Quality Control Manager

C.1.5.1.2 Program Content

C.1.5. 2 Quality Control Plan (QCP)

C.1.5.2.1. Deficiency Correction

C.1.5.2.2. Documentation and Enforcement

C.1.5.2.3. Trend Analyses

C.1.5.2.4 Customer Complaint Program

C.1.5.3. Quality Control Files

C.1.5.4. QC Evaluation Meetings

C.1.5.4.1. QC Meeting Frequency

C.1.5.5. Government Quality Assurance (QA)

C.1.5.5.1. Unsatisfactory Performance

C.1.6 COMPLIANCE

C.1.6.1. Inspection by Government Agencies

C.1.6.1.1. Notification of Inspection, Audit, or Other Activity

C.1.6.1.1.1 Planned Visits

C.1.6.1.1.2. Unplanned Visits

C.1.6.1.1.3. Visit Report

C.1.6.2. Environmental Protection

C.1.6.2.1. Environmental Management System (EMS)

C.1-3

C.1.6.2.2. Environmental Protection Program (EPP)

C.1.6.2.3. Citations

C.1.6.2.4. Fines and Penalties

C.1.6.2.4.1. Payment

C.1.6.2.4.2. Contract Action for Negligence

C.1.6.2.5. Information Requests from Environmental Regulatory Agencies

C.1.6.2.6. NetZero Initiatives

C.1.6.2.6.1. Refuse

C.1.6.2.6.2. Recycle

C.1.6.2.6.3. Energy

C.1.6.3. Safety

C.1.6.3.1. General

C.1.6.3.2. Safety Program Management

C.1.6.3.3. Safety Plan

C.1.6.3.4. Procedures for OSHA Inspections of Contractor Operations and Facilities

C.1.6.3.5 Escort

C.1.6.3.6. Contractor Identified Hazardous Condition

C.1.6.3.7. Fire Safety

C.1.6.3.7.1. Fire Prevention and Protection Plan

C.1.6.3.8. Reporting Requirements

C.1.6.3.8.1. Accident Reporting

C.1.6.3.8.2. Third Party Accident Claims

C.1.6.4. Hazard Communication Program

C.1.6.4.1. Hazardous Material Inventory/POL Inventory

C.1.6.4.2. Hazardous Material Spill Plan

C.1.6.4.3. Energy Conservation Program

C.1.7. SECURITY

C.1.7.1. Information Systems Security (ISS) Compliance

C.1.7.2. Position Sensitivity C.1.7.3. In and Out-processing Contractor Personnel C.1.7.3.1. Obtaining Contractor Personnel Security Clearances C.1.7.4. Physical Security Plan (PSP)

C.1.7.5. Reserved

C.1.7.6. Security of Unattended Property and Records C.1.7.7. Key Control C.1.7.8. Lost Keys C.1.7.9. Unauthorized Users

C.1.7.10. Restricted and Prohibited Areas

C.1.7.11. Vehicle Parking C.1.7.12. Weapon and Firearm Control C.1.7.13. Foreign Visitors

C.1.7.14. Visitor Passes

C.1.7.15. Employee Terminations

C.1.8. FINANCIAL REQUIREMENTS

C.1.8.1. Accounting and Reporting Requirements

C.1.8.2. General Fund Enterprise Business System (GFEBS)

C.1.8.3. Vouchers

C.1-4

C.1.8.4. Reports

C.1.8.5. Limitation of Safety Supplies

C.1.8.6. Relocation, Travel, and Per Diem Costs

C.1.8.7. Legal Fees

C.1.8.8. Contract Manpower Reporting (CMRA)

C.1.8.9 Financial Performance Evaluation

C.1.9. SPECIAL FACILITIES

C.1.9.1. Hospital

C.1.9.2. Family Housing

C.1.9.3. Multi-Purpose Range Complex (MPRC)

C.1-5

C.1.1. GENERAL

This is a non-personal services contract to provide Base Operations and Maintenance Services.

The Government shall not exercise any supervision or control over the Contractor. The prime

Contractor is responsible for ensuring Subcontractors’ compliance with all Performance Work

Statement (PWS) requirements. The Contractor shall not perform any inherently governmental actions under this contract. The Performance Work Statement (PWS) provides guidelines on how the Contractor’s personnel shall identify themselves. In all communications with the

Government or other contractors in connection with this contract, the Contractor’s employees shall state that they have no authority in any way to change the other contract and that if the other contractor believes this communication to be a direction to change its contract, it should notify the Contracting Officer for that contract and not carry out the direction until a clarification has been issued by that contract’s Contracting Officer.

C.1.1.1. Scope

The Contractor shall plan, program, administer, manage, document, and execute the work necessary to provide Directorate of Public Works (DPW) functions and services specified in this contract. The Contractor shall ensure that all work meets standards specified in the contract, or documents referenced in individual tasks of Section C.5. The Contractor shall comply with applicable Federal, State, and local laws, regulations, and directives to include applicable publications in Section C.6. The Contractor shall perform all related Contractor administrative services required to perform work such as, but not limited to, material requisitioning, quality control (QC), financial control, and correspondence. The Contractor shall maintain accurate and complete records, files, and libraries of documents. The Contractor shall provide all management, supervision, materials, supplies, labor, and equipment, except that specified herein as Government-furnished, necessary to accomplish the services outlined in this contract. This work includes required maintenance and repair to facilities, structures, buildings, and utilities that are classified as real property to include installed building equipment as defined in Army

Regulation (AR) 420-1, Army Facilities Management. The work to be performed under this contract will be performed at Fort Carson, Fort Carson water right areas located off the base as outlined in C.5.4.10, and Pinon Canyon Maneuver Site (PCMS) located in Model, Colorado, approximately 120 miles south of Fort Carson. The scope of this PWS is for real property facilities and systems only, unless specifically stated otherwise.

C.1.1.2 . Period of Performance (POP)

It is anticipated that the POP for the effort in this PWS will consist of 4 Months. The total contract performance is expected to cover six months from contract award as indicated below:

C.1.1.3 . Background

Fort Carson has contracted the DPW Base Operations and Maintenance services since the

1980’s. The contracted effort has changed over the years to meet Division, Garrisons, and DPW

C.1-6 missions for our customers. The work described in this contract involves a broad range of non-personal base operations and maintenance services in support of the Directorate of Public Works

(DPW) headquartered at Fort Carson, Colorado.

C.1.1.4 . Objectives

• Provide healthy, safe spaces, and reliable essential city services to Fort Carson Soldiers, families and civilians;

• Operate as an effective team providing services as an extension of DPW;

• Provide effective stewardship of Installation Resources;

• Be the expert on Fort Carson utility systems for proper operations;

• Provide world-class maintenance and repair services while performing the contract; and

• Perform maintenance and repair requirements effectively and efficiently.

C.1.2. PERFORMANCE WORK STATEMENT (PWS) DOCUMENT

INFORMATION

C.1.2.1. Technical Exhibits (TEs)

TEs are used to provide supplementary information to the contract, and may be presented in the form of photographs, tables, graphs, or maps. TEs for Section C will be referenced by the paragraph number in which the requirement is identified. All TEs are listed in Section C.7 of this PWS. Although the Government has made best efforts to provide complete and accurate information in the TEs, there may be errors or omissions. If the Contractor finds an error or omission during the course of contract performance to any TE(s), the Contractor shall submit the corrected TE to the COR and KO within five business days. The COR will validate the information and provide the KO an updated TE for inclusion into the contract documents.

C.1.2.2. Contract Reports

The Contractor shall compile data, prepare required forms, reports, and documents, and submit information as specified by the Report List in this contract. Reports and plans for Section C of the PWS will be referenced by the paragraph number in which the requirement is identified.

There are two reports required of the Contractor as part of the contract documents not specifically listed elsewhere in the PWS: Motor Vehicle Licensing Requirements per DoD

Directive 4500.36-R (Report C.1.2.2-B) and Affirmative Procurement of Bio-based Products per

FAR 52.223-2 Report C.1.2.2-A. All reports and plans are listed in Section C.8 of this PWS.

C.1.2.3. Publications and Forms

The publications and forms listed in this Section shall be considered mandatory. The Contractor is obligated to comply with these publications and forms in their entirety.

C.1.2.4. Pagination

C.1-7

Pagination for all parts of Section C begins with the letter “C,” followed by the section number and the page number (e.g., page 12 of Section C.1 is C.1-12).

C.1.3. TRANSITION (PHASE-IN AND PHASE-OUT) PLAN

The Contractor shall develop comprehensive plans for phasing out Contractor performance to the level prescribed and within the time allowed under the terms of this contract.

C.1.3.1. Phase-In Period

During the Phase-In period, the Contractor shall prepare to assume full responsibility for all areas of operation IAW the terms and conditions of this contract no later than (NLT) 45 days from the start date for the base period. The Government will attempt to make all Government-furnished property (GFP), including facilities and equipment, accessible to the Contractor at the start of the Phase-In period. The transfer of all GFP will be in accordance with the Contractor’s

Phase-In plan and the incumbent Contractor’s phase-out plan. The Contractor shall take all actions necessary for a smooth transition of the contracted operations. The Contractor shall submit the Phase-In plan to the KO and COR NLT 15 days after award IAW C.8, report C.1.3.1.

During the Phase-In period, the Contractor shall perform, at a minimum, all of the following tasks:

• establish the Project Management Office;

• recruit and hire necessary personnel;

• obtain all required certifications;

• obtain minimum required security clearances;

• participate in joint inventories of the GFP;

• develop and submit any required deliverables;

• obtain necessary access to Government computer network system;

• attend post-award meetings as required; and

• complete all necessary training to support the services listed in each functional area.

C.1.3.2. Phase-out Period

The Contractor shall develop and implement a plan for the smooth and orderly transfer of performance responsibility to a successor. The plan shall contain details that include time lines for events, personnel involved, and interface with the Government and follow-on Contractor.

The plan shall detail provisions for training the successor’s personnel on Government-furnished

Automated Information Systems (AIS) used in performance of this PWS, specialized equipment, utilities systems, and ongoing work (work-in-progress) that the successor would be required to complete. The plan shall also include a joint inventory among the incumbent, the Government and the successor Contractor. Reconciliation of all property accounts and requisitions, turn-in of excess property, and cleanup of Contractor work areas is required. The Contractor shall correct any damage to Government-owned property caused by employee negligence or mistake, intentional or otherwise.

C.1-8

C.1.3.3. Current Operation Observation (End of Contract)

During the phase-out period, the incumbent Contractor shall permit the successor Contractor

(and the successor Contractor’s employees) to observe and become familiar with all operations specified in this PWS without disruption to current services. The Contractor shall not defer any specified work for the purpose of transferring responsibility to the successor Contractor. The

Contractor shall fully cooperate with the successor Contractor and the Government while continuing to perform contractually during this observation period.

C.1.4. CONTRACTOR ADMINISTRATION

C.1.4.1. Project Manager, Alternate Project Manager

The Contractor shall perform continual project management and shall provide a Project Manager on-site during working hours from the first day of the Phase-In period through the duration of the contract. The Project Manager shall be a full-time position dedicated solely to this contract, with education and/or experience identified in Section C.1.4.11.1.2. The Project Manager shall coordinate overall management and shall be the central point of contact with the Government for performance of all work under the contract. The Project Manager shall have full authority to obligate Contractor funding and resources to complete the work in this contract. The

Government reserves the right to approve replacement of key personnel IAW Section I, Contract

Clauses. Any limitations on the Project Manager set forth by the Contractor shall be included in the letter of designation. An Alternate Project Manager shall have the same authority as the

Project Manager and act for the Project Manager during the Project Manager’s absence.

During off duty hours the Project Manager or designated Alternate Project Manager shall return all calls from the COR within two hours of receipt. The Project Manager and Alternate Project

Manager(s) shall be proposed, in writing, to the KO and the COR 5 days prior to Phase-In period and within 5 business days of change in the Project Manager or Alternate Project Manager(s) occurs IAW C.8, report C.1.4.1.

C.1.4.1.1. Meetings, Conferences, and Briefings

The Contractor shall provide effective communication and necessary information that relates to the services required by the Government under this contract by conducting, attending, and participating in scheduled and unscheduled meetings, conferences, and briefings as requested by the Government. Meetings, conferences, and briefings may occur on-site or off-site and may begin or end outside of normal work hours. The Project Manager or designated Alternate Project

Manager, contract manager, supervisory, or other personnel knowledgeable of the subject matter pertinent to this contract shall participate in meetings with Fort Carson customers; Federal, State, and local agencies and their representatives; and other Contractors as required by the

Government.

The Contractor shall notify the COR prior to holding any meetings called by the Contractor that include Fort Carson customers; or Federal, State, and local agencies and their representatives.

C.1-9

Minutes for all meetings between the Contractor and Government shall be prepared and submitted to the KO and COR NLT three days after meeting IAW C.8, report C.1.4.1.1.

C.1.4.1.2. The Contractor shall provide performance update meetings on a weekly basis, unless cancelled by the Government. These update meetings shall provide metrics on meeting contract performance requirements to the Government including status of work being performed and any issues completing work or meeting contract performance. There shall be data indicating performance in each shop, facility maintenance, barracks repairs, service order completion, service order backlog, and other information. Specific meeting information will be discussed with the Contractor.

C.1.4.2. Work Schedule and Hours of Operation

Contractor work schedules shall vary to accommodate requirements as specified in the functional areas. Variances in working hours, other than those specified in the functional areas, must be approved by the KO and submitted 30 days in advance of the proposed change. Core operational hours for Fort Carson are 7:00 a.m. to 5:00 p.m. Monday through Friday excluding Federal

Holidays.

C.1.4.2.1. Federal Observed Holidays

During these Holidays, the Contractor is expected to only perform services that are identified to be 24/7 operations such as utility plants and customer service operations. If emergencies are reported, the Contractor is required to respond during holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Saturday, the preceding Friday is observed as a holiday by U.S.

Government agencies. Days of Non-Scheduled Activities (DONSA) are not considered Federal holidays.

C.1.4.3. Curtailment of Operations

When Fort Carson’s operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the Government to interrupt that day’s work under this contract.

The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtailment of operations to the Contractor.

C.1.4.3.1. Essential Services

C.1-10

The following services are identified as essential during the performance of this contract IAW

DFARS Clause 252.237-7023. Continued performance of these services without disruption is required during curtailment of operations. The Contractor is required to provide a written plan to the KO identifying how they will perform these services when notified of curtailment of operations by the KO. The written plan will be incorporated into the contract

C.1.4.3.2. Fort Carson may experience delayed reporting or base closures due to inclement weather or other instances as directed by the Senior Fort Carson Commander. The Contractor may or may not follow the Senior Commander's reporting instructions for non-essential personnel. Personnel involved in performing the essential services identified in this section shall report as regularly scheduled. The Contractor shall develop a company policy regarding reporting procedures for its personnel. Under a cost reimbursement contract, the Government will only pay for direct labor hours associated with performance of this contract. The Contractor shall not bill the Government for any hours not performed as a result of the delay or closure.

Delayed reporting does not release the contractor from meeting priority 1 and 2 service order response requirements.

C.1.4.4. Days of Non-Scheduled Activity (DONSA)

Fort Carson has historically granted military personnel (Enlisted and Officers) DONSA (also referred to as training holidays) in addition to Federal holidays. DONSA are not considered a day of excused absence for the Contractor’s employees. DONSA may affect access to Fort

Carson facilities. If a DONSA affects scheduled contract work or access to facilities, the work in the affected facilities may be rescheduled to compensate for the DONSA. Examples of Fort

Carson DONSA are as follows: Friday after Thanksgiving, Friday before Memorial Day, and

Friday before Labor Day.

C.1.4.5 Reserved

C.1.4.6. Non-interference with Government Operations

C.5.1.7.1.2 Priority 1 DMO’s C.5.7.14 Microgrid Operation and

Maintenance

C.5.2.1 Work Reception and

Customer Services

C.5.8.1 Heating Systems

C.5.5.4 Snow Removal and Ice

Control

C.5.8.2 Refrigeration, Ventilation and

Air Conditioning

C.5.7.1 Primary Electrical

Distribution

C.5.9.5 Fire Suppression Systems

C.5.7.3 Airfield Lighting

System

C.5.10 Gas Distribution and Regulation

System

C.5.7.5 Emergency Generator

Systems

C.5.13 Sanitary Wastewater Treatment and Collection System

C.5.7.7 Uninterruptible Power

Supply Systems

C.5.15 Potable Water Systems and

Distribution

C.1-11

Contractor operations shall not unduly interfere with Government work in any area where the

Contractor is performing any repair or maintenance work. The Contractor shall coordinate with

Government operations to minimize interference with Government work. See C.5.1.11 for further information.

C.1.4.7. Interfaces

C.1.4.7.1. Customer Service

The Contractor shall provide timely, courteous, professional customer service in all situations dealing with customers serviced by DPW.

C.1.4.7.2. Other Contractors

The Contractor shall be responsible for any support services to other Contractors within the scope of this contract as required by the Government. There are other Contractors performing services on Fort Carson not associated with this contract but are serviced by the contract based on their assigned facilities or contract requirement. Some examples are Contractors who deliver and pick up material on Fort Carson, Custodial Contractor, Other Directorate Service

Contractor’s and construction Contractors performing specialized and one-time jobs.

C.1.4.7.3. Disagreements with Customers or Other Government Contractors

The Contractor shall verbally notify the COR of unresolved coordination in receiving support from, or providing support to, customers or other Contractors within two working hours from the time the disagreement occurs. In the event a disagreement between the Contractor and others cannot be resolved by the Contractor, the KO will resolve the disagreement.

C.1.4.8. Contract Data and Information

The Contractor shall make all Contractor generated technical records, reports, files, and other documentation available to the COR or other authorized Government representatives. The

Contractor shall obtain KO approval before releasing any information related to this contract to other Government activities or agencies, other Contractors, or private parties. The Contractor shall not use this data for other commercial purposes.

C.1.4.9. Marking Proprietary Information

The Contractor shall clearly mark proprietary records, files, reports, and data as “Proprietary.”

The Government will make the final determination of the appropriateness of proprietary claims by the Contractor. The Government has the right to verify, challenge, and validate asserted restrictions.

C.1.4.10. Software

C.1-12

DPW corporate automation technology is Microsoft (MS) Windows based, and includes systems listed in C.7, TE-1.4.10. Electronic communications, report submissions, or data required by this contract, shall conform to current Department of the Army (DA) software. Certificate of

Networthiness (CoN) is required to add any commercial software to the Government network along with KO approval. The Contractor shall provide all maintenance service agreements and software updates required for this contract.

C.1.4.11. Personnel

The Contractor shall provide a work force possessing skills, knowledge, and training to satisfactorily perform services required by this contract. The Contractor shall insure all employees have and maintain a valid state driver’s license to operate a motor vehicle on Fort

Carson. The Contractor shall provide its personnel with specific training, licenses, certifications, and clearances as required in this contract. Personnel absence at any time for any reason shall not constitute an excuse for non-performance under this contract. Trades workers shall be journeyman level, or higher. However, the Contractor’s classification and employment policies and practices shall avoid requirements for personnel with greater qualifications or skills than necessary to perform the PWS tasks.

C.1.4.11.1. Organization Chart and Employee Roster

The Contractor shall provide the KO and COR an organization chart and employee roster five days prior to contract start, again annually by 1 October and when requested IAW C.8, report

C.1.4.11.1.

C.1.4.11.1.1. Key Personnel

At a minimum, the positions listed in C.1.4.11.1.2 shall be identified as key personnel as incorporated into Section I, Contract Clauses, Local Clause 5152.204-4001 Key Personnel

Requirements. Key personnel shall be available during business hours Monday through Friday except federal holidays or when the Government facility is closed for administrative reasons.

C.1.4.11.1.2. Qualifications

The Contractor shall ensure their personnel maintain the proper qualification, licenses, certification, and clearances necessary to perform the requirements identified in this PWS.

Qualifications for identified key personnel are:

Project Manager Minimum of 10 years operations experience with minimum of two years as the PM on

Operation and Maintenance (O&M) contract greater than $20 million per year.

Minimum education: Bachelor’s degree

Alternate Project Manager Minimum of five years operations experience with minimum of one year as the APM on

Operation and Maintenance (O&M) contract

C.1-13 greater than $10 million per year. Minimum education: Bachelor’s degree

C.1.4.11.2. Automated Systems Access

Selected contract personnel will be required to access the Fort Carson and DPW network.

Permissions will be provided based on access requirements. The Contractor shall provide a list of personnel requiring access to the Government provided databases and systems to the COR

NLT five days after phase-in start and as necessary within five days of new hire IAW C.8, report

C.1.4.11.2. The Contractor shall be responsible for requesting the investigation or clearance that is required through the G2 Installation Security Personal security prior to any access to

Government databases per AR 380-5 Department of Army Information Security Program and

AR 25-1 Army Information Management. The Contractor shall be aware that the process to gain automated system access is a lengthy process, and may not be in place prior to contract start.

Before Common Access Card (CAC) issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the

DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

All contractor employees with access to a government info system must be registered in the

ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

C.1.4.11.2.1. Data Rights

The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the

Government shall be the sole property of the Government and may not be used for any other purpose. These rights do not abrogate any other Government rights. Any software or data installed on a Government computer that was created by the Contractor shall become property of the Government and the Government will have the right to continue to use the software or data free of charge even after the end of this contract.

C.1.4.11.3. Employment Limitations

C.1-14

C.1.4.11.3.1. Employment of Aliens

The Contractor shall not employ any alien who is not lawfully employable in the US.

C.1.4.11.3.2. Language Requirement

The Contractor shall employ persons able to speak, read, write, and understand English for those positions interacting with Government personnel and customers in the performance of this contract (i.e., where English is used or essential to provide a service in this contract).

C.1.4.11.3.3. Employment of Military or Government Personnel

Employment of off-duty military personnel or Government civilian personnel is generally permissible provided such employment does not violate DoD Regulation 5500.7-R Joint Ethics

Regulation (JER). Further, such employment cannot involve the holding of a concurrent Federal civilian position nor result in the direct receipt of Federal compensation for work performed for a

Government Contractor.

C.1.4.11.3.4. Installation Access

Access to the Installation requires Contractor employees to present a Government issued

Common Access Card (CAC), military retiree identification card, dependent identification card or an issued Installation Access Badge/Pass. The Contractor-furnished identification badge is not considered a valid identification for access. It is used solely for ease of identification of employees on job sites.

The Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy.

If a CAC is not required: Commanders and directors will not grant visitors unescorted installation access without the required identity proofing, vetting against the National Crime

Information Center Interstate Identification Index (NCIC-III), the Terrorism Screening Data

Base (TSDB) and determination of a valid purpose for entry for all personnel who do not possess a CAC, another Federal personal identity verification card, or other DOD ID card. Non CAC-holding visitors, contractors, vendors, and other personnel as described in paragraph 8–4 of AR

190-13, must have a need validated by a DOD component for one-time, intermittent, or routine physical access to an Army installation. The Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using NCIC-III and TSDB

(Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

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Contractor employees will obtain an Installation Access Badge/Pass in accordance with local installations procedures.

All personnel are subject to inspection at any time while entering the installation. All vehicles are required to have current vehicle registration and proof of insurance in the vehicle.

An employee’s inability to obtain entrance to a Government installation because he/she does not have the required documents shall not excuse untimely performance of the requirements of this contract. Contractor employees may be denied entry to Fort Carson by Military Police (MP) if it is determined that such entry may be contrary to good order, discipline, or the security of Fort

Carson.

In addition to the changes otherwise authorized by the changes clause of this contract, should the

Force Protection Condition (FPCON) at any individual facility or installation change, the

Government may require changes in contractor security matters or processes.

All Contractor employees requiring access to Army installations, facilities, and controlled access areas shall complete Anti-terrorism (AT) Level I awareness training within 60 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall complete required refresher training. The

Contractor shall maintain certificates of completion, for government review, for each affected

Contractor, and subcontractor, employee for the duration of the contract. The Level I AT awareness training course (JS-US007-14) is hosted on the Joint Knowledge Online Learning

Management System for CAC holders at https://Jkodirect.jten.mil. Login and Search for the course on the Course Catalog tab via the number or key word, enroll, and Launch. A standalone version of the course for Non-CAC holder is also available at this link http://jko.jten.mil/courses/atl1/launch.html. An access link to this course is also located on the

Joint Knowledge Online login page. The standalone version is intended for Non-CAC users without a Joint Knowledge Online account ONLY! The standalone course MUST be completed on the computer in which it is started. Course progress is not transferable between computers.

The standalone course does provide a completion certificate but will not be tracked on Joint

Knowledge Online and no record will be maintained.

The Contractor shall brief all its employees on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days after contract performance start and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 75 calendar days after contract award.

C.1.4.11.3.5. Employee Identification Badges and Uniforms

Contractor employees shall be easily identifiable as Contractor employees by wearing the

Contractor-furnished identification (ID) badge on the upper front outer garment. Any

Contractor-furnished ID badge shall include the Contractor’s name and the employee’s name, photo, and duty position. The Contractor shall ensure that each Contractor employee obtain a

Contractor-furnished ID badge prior to beginning performance.

https://jkodirect.jten.mil/ http://jko.jten.mil/courses/atl1/launch.html

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The Contractor shall establish a dress code for employees ensuring employees shall not wear clothing, in whole or in part, that resembles military uniforms or clothing that would be viewed as unsafe, obscene or inappropriate while performing work under this contract. Uniforms will not be provided by the Government or reimbursed to the Contractor for employees other than for

Weed Control personnel and Arc Flash (NFPA 70E) rated uniforms for electricians or as approved by the KO

Contractor Weed Control personnel shall wear uniforms in the performance of their work in accordance with Environmental Protection Agency (EPA) standards. The Weed Control duty uniform shall be worn at all times when handling or applying chemicals. The uniform shall be removed at the end of the workday (or more frequently, if directly contaminated by pesticides) and placed in the laundry basket. Weed Control uniforms shall be laundered in accordance with the Installation Pest Management Plan. Laundry facilities are available in the weed control building and shall be used by the Contractor for this purpose. Weed Control uniforms shall not be worn or taken off the Installation.

C.1.4.11.3.6. Specific Personnel Requirements

All Contractor personnel shall be fully qualified to perform the work in which they are assigned under this contract. Typical license and certification requirements are listed at C.7, TE-

1.4.11.3.6)

C.1.4.11.3.7. Conduct of Personnel

The Contractor shall be responsible for the performance and conduct of Contractor and

Subcontractor employees at all times. Personnel employed by the Contractor in the performance of this contract or any representative of the Contractor entering Fort Carson shall abide by the security regulations listed in the contract and shall be subject to such checks by the Government as deemed necessary. Contractor personnel, their vehicles, and their property shall be subject to search and seizure provisions of AR 190-13, The Army Physical Security Program upon entering the confines of Fort Carson or PCMS, while on Fort Carson or PCMS and upon leaving the confines of Fort Carson or PCMS.

C.1.4.11.3.8. Personnel Removal

Government rules, regulations, laws, directives, and requirements which are in place or issued during the contract term relating to Fort Carson law and order, administration, and security shall be applicable to all Contractor employees or representatives who enter Fort Carson or who travel using Government transportation. Violation of such rules, regulations, laws, directives, or requirements shall be grounds for removal from the work site. The Government reserves the right to require removal from the job site of any Contractor personnel who endanger persons or property, or whose continued employment is inconsistent with the interest of military security.

The Government also reserves the right to require the Contractor to remove from the job site any employee found to be under the influence of alcohol, drugs or any other incapacitating agent or

C.1-17 any employee involved in the theft of Government property. Such removal of employees shall not relieve the Contractor of the requirement for timely performance of contract tasks.

C.1.4.11.3.9. Removal by Fort Carson Commander

The Fort Carson Commander may, at their discretion, bar an individual from Fort Carson for conduct that is determined contrary to good order, discipline, or Fort Carson security.

C.1.4.11.3.10. Removal by the Contracting Officer

The KO may require the Contractor to remove an employee from the work site for reason of misconduct or security. Contractor employees shall be subject to removal from the premises upon determination by the KO that such action is necessary in the interest of the Government.

C.1.4.11.3.11. Entrance Denial by Military Police (MP)

Contractor employees may be denied entry to Fort Carson by the MP if it is determined that such entry may be contrary to good order, discipline, or the security of Fort Carson.

C.1.4.11.3.12. Loitering

Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned duties, Contractor employees shall depart the facility. The Contractor shall allow only authorized personnel to be present in its work areas.

C.1.4.11.3.13. Fraud, Waste, and Abuse

Contractor personnel shall not be party of and be alert to suspected situations of fraud, waste, abuse, and dishonest conduct observed during or in the performance of this contract and report fraud, waste, and abuse to the COR.

C.1.4.11.3.14. Tobacco Use and Drug Free Work Place Act of 1988

The Contractor shall comply with Fort Carson policies for controlling tobacco use in

Government buildings, vehicles, and facilities covered in AR 600-63 Army Health Promotion.

Although the State of Colorado has legalized the use and possession of marijuana, the Contractor shall comply with the Drug Free Workplace Act of 1988(48 C.F.R. §§ 52.223-6 and 252.223-

7004), which requires contractors to develop and maintain drug-free workplace programs. Such programs must include, among other features, disciplinary action or rehabilitation following a criminal drug conviction and a prohibition on the possession or use of controlled substances in the workplace. This includes marijuana, a Schedule I controlled substance under the Controlled

Substances Act of 1970. See 21 U.S. C. § 812.

C.1.4.11.4. Emergency Preparedness

Pursuant to the Stafford Act; DoD Instruction Nos. 6055.06 and 3025.18, certain DOD Officials have immediate response authority in response to a request for assistance from a civil authority, C.1-18 under imminently serious conditions. DoD officials may provide an immediate response by temporarily employing the resources under their control, subject to any supplemental direction provided by higher headquarters, to save lives, prevent human suffering, or mitigate great property damage within the United States. Immediate response authority does not permit actions that would subject civilians to the use of military power that is regulatory, prescriptive, proscriptive, or compulsory. These sudden or unusual events could result in a great impact upon

Contractor performance and contract requirements.

The Contractor shall establish, maintain, and implement an Event Contingency Plan (ECP) and procedures to meet Government requirements during contingency operations. The plan shall be submitted to the KO and COR 15 days prior to contract start IAW C.8, report C.1.4.11.4. In the event of such contingencies, the Contractor shall continue and expand contract performance, which may include increases in Contractor-furnished property (CFP), extended work hours, and expansion of the contract workforce. The KO or other authorized warranted contracting officer

(to be identified after award), will provide a verbal notice to proceed with a not to exceed dollar value. The Contractor shall provide the KO and COR with a rough order of magnitude no later than the next business day after a request to perform these services. The KO will provide a written notice to proceed based upon the submission of the rough order of magnitude.

C.1.4.11.4.1. DPW Emergency Operations Center

If requested by the KO during emergency operations, the Contractor shall have a representative on-site in the DPW Emergency Operations Center to provide required services and coordination.

C.1.4.1 1.4.3. Emergency, Disaster, and Unusually Severe Weather Plan

The Contractor shall perform requirements when the DPW emergency operations plan is implemented in the event of a national emergency, manmade or natural disasters, utility outages, or unusually severe weather so Fort Carson can continue mission requirements. The Contractor shall perform requirements with their personnel; accomplish all functions in the contract; and respond to any new demands including increased CFP, extended work hours, and expansion of the Contractor work force. Identifiable costs of performing under these abnormal situations may be separately negotiated as determined by the KO.

C.1.4.11.4.4. Strike Contingency Plan

The Contractor shall plan for labor strikes that would affect upon either the Government or

Contractor ability to perform work associated with this contract. The Contractor shall submit a

Strike Contingency Plan and update this plan as changes occur and shall submit a copy of the proposed plan to the KO and COR NLT start of contract performance IAW C.8, report

C.1.4.11.4.4.

C.1.4.11.5. Documentation and Reports

C.1.4.11.5.1. Files and Records

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The Contractor shall maintain records made available at contract start date and those generated under this contract. All such records and files shall immediately be made available for review by any agency or individual authorized access by the KO. All files maintained by the Contractor under the provisions of this contract are the property of the Government and shall be returned to the Government upon expiration or termination of this contract.

C.1.5. PERFORMANCE

C.1.5.1. Quality Control Program

The Contractor shall implement an effective Quality Control Program.

C.1.5.1.1. Quality Control Manager (QCM)

The Contractor shall designate a QCM who shall be responsible for implementing and supervising all aspects of the Quality Control Program. The QCM shall be a full time position dedicated solely to this contract. The Contractor QCM shall not be the PM. The duties of the QCM do not have to be limited exclusively to QC tasks. The QCM shall report directly to the Contractor’s Corporate Headquarters and not to the PM.

C.1.5.1.2. Program Content

The program shall address all items listed in the PWS. The contract shall be International Standardization Organization (ISO) 9001-2008 Quality Management System compliant NLT the completion date of the base period.

C.1.5.2 . Quality Control Plan (QCP)

The Contractor shall develop and submit a QCP to the KO and COR NLT 30 days after contract start and annually 30 days after option period start IAW C.8, report C.1.5.2. The work and any services performed shall be accepted only when in full compliance with the contract specifications. The plan shall explain the manner in which the Contractor shall ensure all contract requirements are being accomplished IAW this contract. The plan shall emphasize deficiency prevention over deficiency detection and subcontract oversight. The plan shall contain a reporting system that will provide information to the KO on Contractor performance.

The Contractor shall maintain the QCP for the duration of the contract and submit any changes to the plan for KO review prior to implementation. A sustaining focus throughout the program shall be the attainment of continuous quality improvement.

C.1.5.2.1. Documentation and Enforcement

The QCP shall include methods of documenting and enforcing QC operations of both Contractor and Subcontractor work, including inspection and testing.

C.1.5.2.2. Trend Analyses

The QCP shall include methods of performing trend analysis, metrics, and assessments.

C.1.5.2.3. Customer Complaint Program

The QCP shall include a customer comments, complaint program, and processing system. The primary mechanism for this shall be the Interactive Customer Evaluation (ICE) program. The ICE program allows identification of customer complaints and requires feedback to the

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Government and customers on action(s) taken to the complaint or comment. The term “customer” refers to customers internal and external to the organizations and activities identified by this contract. If the Contractor elects to use a separate method, it will be at the Contractor’s sole expense.

C.1.5.3. Quality Control Files

The Contractor shall maintain an auditable electronic file of all inspections or tests conducted by the Contractor, to include any corrective actions taken. This file shall be subject to review by Government personnel designated by the KO.

C.1.5.4. Quality Control Evaluation Meetings

The Contractor QCM shall meet with Government personnel quarterly to review contract performance. Meetings shall include review and analysis of key process indicators, analysis of process deficiencies, financial compliance and problem resolution. At these meetings, Government personnel and the Contractor will discuss Contractor performance as viewed by the Contractor and Government along with any problems arising from Contractor performance. The Contractor and the Government shall make a mutual effort to resolve any problems identified.

Provide a copy of the slides and minutes to the KO and COR seven days prior to meeting IAW C.8 report 1.5.4.

C.1.5.4.1. Quality Control Meeting Frequency

The QC evaluation meetings shall be held quarterly or as directed by the KO. The Contractor shall prepare minutes of what transpired in the meeting and submit them to the COR within five working days of the meeting. The COR or KO may require the Contractor to add or change the minutes and both parties shall sign the final iteration prior to the next scheduled meeting as agreement to their accuracy.

C.1.5.5. Government Quality Assurance (QA)

The Government intends to monitor Contractor’s performance under this contract by performing checks contained in a Government’s Quality Assurance Surveillance Plan (QASP) and the performance requirements summary (Attachment –3). Typical procedures include random sampling, planned sampling, scheduled inspections, observations, and validated customer comments. A report of the Government QA results will be provided to the Contractor.

C.1.5.5.1. Unsatisfactory Performance

When contract performance is unsatisfactory or when performance progress is reported to be unsatisfactory, the Contractor will be given a Contract Discrepancy Report (CDR) or Customer Complaint Record. Return completed response to the CDR or complaint as required by the KO.

C.1.6. COMPLIANCE

The Contractor and its employees shall comply with all applicable Federal, State, and local laws while engaged in the performance of this contract. Where laws and regulations are specifically referenced in C.5, they appear in descending order of precedence. Generally, the order of precedence for laws and regulations are Federal, State, local laws, Army regulations, and Fort Carson regulations.

C.1.6.1. Inspection by Government Agencies

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The Contractor shall be subject to inspections, audits, and work interruptions by other Government agencies.