PWS B781 Custodial Services 25 Jan 23.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

CUSTODIAL SERVICES

(12 January, 2023)

1.0. General:

1.1. Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Custodial Services, as defined in this PWS.

1.1.1. Objectives: Provide a clean environment for facility users and occupants.

1.2. Background: The 192d Human Performance Center, Joint Base Langley-Eustis, is a Total Force Integration (TFI) facility used by 1st Fighter Wing and 192d Wing aircrews to conduct physical conditioning/training. Custodial Services are required to support the Optimized Human Weapons System (OHWS) program.

1.3. Period of Performance (PoP): The Period of Performance shall be a 12 month period anticipated to be 8 August 2023 – 8 Aug 2024.

1.4. General Information:

1.4.1. Place and Performance of Services: The contractor shall begin and complete services between 6:00pm – 6:00am local time, Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at the 192d Human Performance Center (HPC), building 781, Langley Air Force Base, Hampton, Virginia. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. The Government will not permit the contractor to telework in support of this requirement.

1.4.1.2. Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3. The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2. Recognized Holidays: The following are recognized United States (US) holidays. The Contractor shall not perform services on these days:

1.4.2.1. New Year’s Day - January 1st

1.4.2.2. Birthday of Martin Luther King, Jr. - Third Monday of January

1.4.2.3. Washington’s Birthday - Third Monday or February

1.4.2.4. Memorial Day - Last Monday of May

1.4.2.5. Juneteenth - June 19th

1.4.2.6. Independence Day - July 4th

1.4.2.7. Labor Day - First Monday of September

1.4.2.8. Columbus Day - Second Monday of October

1.4.2.9. Veteran’s Day - November 11th

1.4.2.10. Thanksgiving Day - Fourth Thursday of November

1.4.2.11. Christmas Day - December 25th

1.4.3. Quality Control (QC): The Contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the Contractor shall develop QC procedures that address the areas identified in Technical Exhibit 2, Performance Requirements Summary (PRS).

1.4.4. Quality Assurance (QA): The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5. Access and General Protection/Security Policy and Procedures. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, Headquarters Air Force (HAF) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1. The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

1.4.5.1.1. The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver s license, current vehicle registration, valid vehicle insurance certificate, and [insert any additional requirements to comply with local security procedures] to obtain a vehicle pass.

1.4.5.1.2. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

1.4.5.1.3. Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

1.4.5.1.4. Failure to comply with these requirements may result in withholding of final payment.

1.4.5.2. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Air Force Instruction (AFI) 10-245, AFI 31-101 and Air Force Manual (AFMAN) 31-113), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative).

1.4.5.3. Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.4. Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.5. Identification of Contractor Employees: Contractor employees shall wear uniforms at all times when at Langley AFB. Contractor personnel shall present a neat appearance and shall be easily recognized. Uniforms shall be in good repair, freshly laundered, well fitting, and in good taste. Shoes shall be clean and of sturdy construction and shall cover the entire foot. Open toe shoes, sandals, or shoes with high platforms, spiked heels, or heels higher than one inch shall not be worn. Employees shall wear socks or hose, as appropriate. Contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The Contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The Contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.5.1 The Contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason.

1.4.6. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.7. Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0. Definitions and Acronyms:

2.1. Definitions:

2.1.1. Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3. Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4. Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6. Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7. Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8. Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9. Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2. Acronyms:

3.0. Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1. Property: None.

3.2. Materials: None.

3.3. Equipment: None.

3.4. Services: None.

3.5. Utilities: All utilities in the facility will be available for the Contactor’s use in the performance of this contract. The Contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0. Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The Contractor shall provide all materials and/or equipment required to complete services required within this PWS.

4.1. General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0. Requirements: The contractor shall provide all supervision, labor, supplies, and/or materials to conduct the following tasks/services:

AREA TYPE I: Hallways, Corridors, Lobbies, Stairwells, Entrance Way, General Rooms

AREA TYPE II: Exercise Rooms

AREA TYPE III: Admin Sections (including Wellness Center and Massage Rooms)

AREA TYPE IV: Saunas

5.1. WEIGHT ROOM (Area Type II). Flooring consists of approximately 6,000 sqft of rubber flooring, 1000 sqft of PLAE Attack Turf and approximately 200 sqft of epoxy flooring. The Contractor shall provide and replenish 4x sanitization and disinfecting wipe stations. Wipes are required to kill >99% of most common viruses, containers hold >300 wipes, and should expect to be replenished once a month. For the purpose of this contract, “clean” shall be free of dirt, gum, chalk, food particles, greasy film, streaks, scuff marks, paper, mop strings and foreign matter.

5.2. RECOVERY AREA (Area Type III). Flooring consists of approximately 800 sqft of Epoxy flooring. The Contractor shall clean all floor areas. For the purpose of this contract, “clean” is defined as free of dirt, gum, food particles, greasy film, streaks, scuff marks, paper, mop strings and foreign matter.

5.3. PHYSICAL THERAPY OFFICE (Area Type III). Flooring consists of approximately 150 sqft of epoxy flooring. The Contractor shall clean all floor areas. For the purpose of this contract, clean floors shall be free of dirt, gum, food particles, greasy film, streaks, scuff marks, paper, mop strings and foreign matter.

5.4 MASSAGE THERAPY OFFICE. Flooring consists of approximately 150 sqft of vinyl flooring. The Contractor shall clean all floor areas. For the purpose of this contract, clean floors shall be free of dirt, gum, food particles, greasy film, streaks, scuff marks, paper, mop strings and foreign matter.

5.5 SPORTS PSYCHOLOGIST OFFICE. Flooring consists of approximately 150 sqft of vinyl flooring. The Contractor shall clean all floor areas. For the purpose of this contract, clean floors shall be free of dirt, gum, food particles, greasy film, streaks, scuff marks, paper, mop strings and foreign matter.

TECHNICAL EXHIBIT 1

List of Equipment

TECHNICAL EXHIBIT 2

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine Contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.0 Cleaning