PWS_AUDIOLOGY CALIBRATIONS MAINT.pdf

PERFORMANCE WORK STATEMENT

Calibration/ Corrective Maintenance of Audiology Equipment

U. S. Naval Hospital Guam

Naval Medical Branch Clinic Guam

1.0 BACKGROUND

U.S. Naval Hospital Guam (USNH Guam) and Naval Medical Branch Clinic performs diagnostic testing from infants to adults at the main hospital and outlying clinic on island. The equipment used to provide these services require annual onsite calibration and maintenance not available from Biomed resources within the command. The following Performance Work Statement (PWS) details the effort that must be undertaken to support the operations and maintenance of the equipment required to provide the services described above.

2.0 GENERAL SCOPE OF WORK

The contractor will provide a trained Field Service Technician who shall perform calibration and corrective maintenance services for various equipment items listed in the Agreement. The contractor will provide recommended Original Equipment Manufacturer (OEM) replacement parts and provide all supplies and transportation for technicians to perform the stated calibration and maintenance.

The scope of work performed under these specifications includes the furnishing of all labor and parts to perform all replacements on listed equipment. The Contractor shall maintain the equipment within the original equipment manufacturer (OEM} specification, in accordance with the Federal, State, and Local law regulations, US Navy regulations, instructions, and the Joint Commission requirement. When product recalls or upgrades are necessary to maintain the equipment in service within the original manufacturer's specification, the Contractor shall obtain and install equivalent.

The contractor shall allow only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) Training or comparable third party service schools on the various equipment listed, to be employed in the performance of any and all work performed under this contract. Upon request, contractor shall provide training certificates.

If any equipment is found that is not on the supplied list, Contracting Department must be notified. No work is to be performed on any unit not on the list without a cost estimate and approval in advance.

Repairs are not included. If any items need parts or labor that are not covered by the calibration process / corrective maintenance, Contracting Department must be notified of the cost estimate. The Contracting Department will either create a new Purchase Order for the repair(s), or have the repair performed at a later date. No repair work should be performed without a separate Purchase Order from the Contracting Officer.

3.0 DETAILED WORK REQUIREMENTS

The contractor shall provide the following support.

CALIBRATION

Provide on-site equipment calibration to equipment listed on Agreement. Calibration shall be IAW the manufacturer's OEM specifications. Annual calibration to be performed No later than October 17, 2022.

Current equipment calibration validity ends October 18, 2022.

CORRECTIVE MAINTENANCE

The contractor shall provide corrective maintenance as necessary to complete the required calibration IAW the manufacturer's specifications.

FIELD SERVICE REPORTS

The contractor shall develop and submit to the Government an itemized list of all corrective maintenance work and calibration certification upon completion of the service. The report shall be submitted to:

1. United States Naval Hospital Guam Building 50 Fahrenholt Rd Agana Heights, Guam 96910 Audiology Department Phone: 671-344-8006

2. Naval Medical Branch Clinic Guam Santa Rita, Guam 96915 Hearing Conservation Phone: 671-339-3054

TRAVEL AND ACCOMODATION

Initially, the contractor shall be responsible for all travel and travel related cost (lodging, airfare, per diem, and transportation) according to the Joint Travel Regulation https://www.defensetravel.dod.mil/site/travelreg.cfm. Travel and accommodations shall be arranged by the contractor.

4.0 SPECIAL CONTRACT REQUIREMENTS

4.1 Place of Performance:

Work will be performed onsite/on campus at the following locations: l

1. United States Naval Hospital Guam Building 50 Fahrenholt Rd Agana Heights, Guam 96910 Audiology Department Phone: 671-344-8006

2. Naval Medical Branch Clinic Guam Santa Rita, Guam 96915 Hearing Conservation Phone: 671-339-3054

4.2 Minimum Qualifications:

Each technician assigned to this tasking must have manufacturer training or certification and a minimum number of two years of documented experience in calibration/repair of audiology equipment according to original equipment manufacturer (OEM) or comparable third party service schools. Only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) Training to be employed in the performance of any and all work performed under this contract. Upon request, contractor shall provide training certificates.

4.3 Normal Work Hours:

The contractor shall report to work Monday through Friday, between the hours of 8:00 a.m. to 5:00 p.m.

Specific work schedules will be provided on contract start date.

4.4 Number of Personnel Required:

The contractor will provide a minimum number of technicians to ensure the successful and complete calibration, maintenance and testing documentation of all work identified in the contract.

4.5 Business Dress

All contractor personnel shall dress professionally when at the work site. Business attire EXCLUDES short pants, tee shirts, open toe shoes, and other dress considered not to be appropriate. Notwithstanding any other terms or conditions of the contract, contractor wearing inappropriate dress to the work site may be immediately removed from the project, or at the discretion of the USNH Guam. Technical Representative (TR) may be requested to leave the work site and return with appropriate dress. Travel time and lost work time to return with appropriate dress is not chargeable to USNH Guam.

4.6 Communication Courtesy

Contractor personnel shall be courteous and respectful to the customer and all other onsite personnel at all times. The contractor shall follow the direction provided by USNH Guam management personnel, or their designee(s), regarding the level of communication with the naval base personnel and conflict resolution/escalation procedures.

4.7 Contractor Performance Evaluation

If performance does not meet the specifications stated in this PWS the contractor shall be notified of the lack of performance. The contractor shall be given a specified amount of time to correct the deficiencies.

If deficiencies are not corrected, appropriate action will be taken in conformance with laws and regulation.

4.8 Delays

The USNH Guam will review any contractor delay or failure to perform to determine if the delay is caused by technical factors beyond the contractor's control and without fault or negligence by the contractor. If the review indicates performance deficiency is not the result of factors beyond the contractor's control, the contractor will be notified. The contractor shall respond within 24 hours of receipt of notification with remedies to correct the deficiencies.

5.0 DOCUMENTATION AND PERFORMANCE

USNH and Naval Branch Clinic Guam shall have unlimited rights to and ownership of all deliverables provided under this Agreement, including reports, recommendations, briefings, work plans and all other deliverables. The definition of “unlimited rights” is contained in Federal Acquisition Regulation (FAR) 27.401, Definitions.

5.1 Formal Acceptance or Rejection of Deliverables:

The Government will have five (5) business days to review each document and provide feedback/comments. The contractor shall have five (5) business days to incorporate comments. Delivery of final document with incorporated comments shall constitute acceptance by the Government.

5.2 Performance Measures:

Performance measures for satisfactory completion of this task order shall be measured by completion of deliverables and tasks identified in the PWS. Completion of deliverables and tasks shall remain within the scope of this PWS. At a minimum, the following metrics shall be applied:

• There are no oversights in the review and analysis performed by the contractor that result in incorrect or inadequate assumptions, which, in tum, result in unacceptable recommendations.

• There are no oversights in the development of reports, documents or functional requirements, which could result in delays in meeting established timelines.

• All work is completed within the established and agreed upon time frames.

• The quality of the work and the content of deliverables (and their exposition) shall be highly professional.

6.0 Period of Performance:

Period of Performance (POP) September 19, 2022 thru September 18, 2023. Calibration Completion NLT October 17, 2022. 4-Option Years shall be included.