PWS Attachment - QASP 5 AXIS Maint.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Annual Maintenance Service Agreement for 5 Axis Machining Centers

1.0 PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of this contract. The intent is to ensure the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract, and that the Government only pays for the acceptable level of services received.

2.0 AUTHORITY

This QASP is issued in accordance with FAR Part 37. The authority for issuance of this QASP is provided under FAR 52.246-4-- Inspection of Services--Fixed-Price.

3.0 SCOPE

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective, and are delivering the results specified in the contract.

4.0 RESOURCES

Contracting Officer - The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. The Contracting Officer assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR provides detailed technical oversight of the Contractor’s performance with the assistance of the Government Technical Point of Contact (TPOC) and reports his or her findings to the Contracting Officer. While the COR may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, he or she is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions will be referred to the Contracting Officer for action.

Technical Point of Contact (TPOC) - The TPOC will review incidents that may require emergency onsite visits to FRCSE and any requests for repair placement parts in order to provide a recommendation to the COR and Contracting Office. The TPOC will assist the COR in the price evaluation of all repair parts. The TPOC is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions will be referred to the Contracting Officer for action.

Contractor - The Contractor shall perform all services annotated on the PWS. The Contractor shall correct all deficiencies reported by the COR.

5.0 METHODS OF SURVEILLANCE

The below listed methods of surveillance will be used in the administration of this QASP. The service based QASP Matrix describes the methods of surveillance that may be used to monitor the services and deliverables, if any, provided under the contract.

6.0 PERFORMANCE REQUIREMENTS SUMMARY

100% of input from end users are satisfied, More Than Satisfied, or very Satisfied with the contractor’s performance of all requirements and tasks in accordance with (IAW) the PWS.

Minimum Acceptable:

> 95% of end input from end users are Satisfied, More Than Satisfied, or Very Satisfied with the contractor’s performance of all requirements and tasks in accordance with (IAW) the PWS.

Calculation:

At least one (1) Government personnel must respond to the COR’s email and provide the rating

Measurement Interval/Period – The Measurement Interval/Period is once per month for the current year of the contract.

Source of Measurement Data – Data will be collected from email correspondence between the end user (customer) and the COR.

Method of Surveillance – Customer feedback. The COR will email the customer to inquire if services have been completed and to provide a Result/rating for the services.

Timing of Measurement– Measurements are taken within five (5) days of the end of the Measurement Period.

Reporting Frequency: - Monthly reporting of the contractor services will be completed through Surveillance and Performance Monitoring (SPM).

(Exceptional Very Good Satisfactory Marginal Unsatisfactory)

(A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective)

PWS 2.2

Unscheduled/ Emergency Maintenance Upon request by the Government, the Contractor shall perform emergency maintenance/repairs on all systems/components of the machining center that breaks down and/or becomes unserviceable outside of normal preventive maintenance schedule.

Target Criteria:

100% of input from end users are satisfied, More Than Satisfied, or very Satisfied with the contractor’s being on site within 5 working days after being notified.

Minimum Acceptable:

> 95% of end input from end users are Satisfied, More Than Satisfied, or Very Satisfied with the contractor’s being on site within 5 working days after being notified.

Calculation:

Measurement Interval/Period – The Measurement Interval/Period is once per month for the current year of the contract.

Source of Measurement Data – Data will be collected from email correspondence between the end user (customer) and the COR.

Method of Surveillance – Customer feedback. The COR will email the customer to inquire if services have been completed and to provide a Result/rating for the services.

Timing of Measurement– Measurements are taken within five (5) days of the end of the Measurement Period.

Reporting Frequency: - Monthly reporting of the contractor services will be completed through Surveillance and Performance Monitoring (SPM).

(Exceptional Very Good Satisfactory Marginal Unsatisfactory)

(A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective)

PWS 4.1. Deliverables The Contractor shall generate and submit to the TPOC a report of general performance for each site visit and service call for preventative and emergency maintenance/repair covered by this contract within 10 business days after each service.

Target Criteria:

100% of input from end users are satisfied, More Than Satisfied, or very Satisfied with the service reports provided for all maintenance/repairs IAW the PWS.

Minimum Acceptable:

> 95% of end input from end users are Satisfied, More Than Satisfied, or Very Satisfied with the service reports provided for all maintenance/repairs IAW the PWS.

Calculation:

Measurement Interval/Period – The Measurement Interval/Period is once per month for the current year of the contract.

Source of Measurement Data – Data will be collected from email correspondence between the end user (customer) and the COR.

Method of Surveillance – Customer feedback. The COR will email the customer to inquire if services have been completed and to provide a Result/rating for the services.

Timing of Measurement– Measurements are taken within five (5) days of the end of the Measurement Period.

Reporting Frequency: - Monthly reporting of the contractor services will be completed through Surveillance and Performance Monitoring (SPM).

(Exceptional Very Good Satisfactory Marginal Unsatisfactory)

(A rollup of assessment of the Surveillance Inspection Results to develop an overall rating for this objective)