PWS Attachment 1.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Portable Latrine Cleaning Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Portable Latrine Cleaning Services, as defined in this PWS.

1.2 Background: Contractor shall furnish all labor, material, equipment, transportation, tools, supervision, and any other items necessary to provide or the rental, maintenance and sanitary servicing (Cleaning) of 11 single, 33 double, 42 stationary portable latrines (also to be referred to as toilets) and 10 hand washing stations located throughout Camp Roberts Training Area. Contractor shall perform these requirements in accordance with all applicable guidance, specifications, and local, state and federal laws and regulations provided herein or incorporated by reference. Services are to be performed weekly.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months with four (4)12-month option years. Services will cease after the 12 month service contract expiration date and contractor will wait to resume performing services until given notice by the COR once the service contract has been renewed for the additional 12 month service period.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.3 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide weekly services between the hours of 0800-1600 on Monday through Friday or Emergency call out, except on recognized US holidays. Performance shall be at Building 914 or designated locations defined by the COR. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.4.1 Unscheduled gate closures by the Camp Roberts Security Forces (SECFOR) may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the

Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.5.2 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.4 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html

1.4.5.5 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

http://jko.jten.mil/courses/atl1/launch.html

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.8 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.9 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager CMRA Contractor Manpower Reporting Application COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification

DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Required work:

3.1 Contractor shall furnish all labor, material, equipment, transportation, tools, supervision, and any other items necessary to provide or the rental, maintenance and sanitary servicing (Cleaning) of 11 single, 33 double, 42 stationary portable latrines (also to be referred to as toilets) and 10 hand washing stations located throughout Camp Roberts Training Area.

Contractor shall perform these requirements in accordance with all applicable guidance, specifications, and local, state and federal laws and regulations provided herein or incorporated by reference.

3.2 The Contractor shall act as, or provide a Project Manager to conduct overall management coordination and be the central point of contact for performance of work specified in this contract. The Contractor or designated individual shall have full authority to contractually commit Contractor administration of this specification. The name of this person or persons who can act for the Contractor shall be submitted in writing to the Contracting Officer's Representative and Contracting Officer three (3) days after contract award. Any changes in this person or persons who can act for the Contractor shall be submitted in writing within 24 hours of such change throughout the terms of this contract.

3.3. The Contractor shall act as, or provide a Project Manager to conduct overall management coordination and be the central point of contact for performance of work specified in this contract. The Contractor or designated individual shall have full authority to contractually commit Contractor administration of this specification. The name of this person or persons who can act for the Contractor shall be submitted in writing to the Contracting Officer's Representative and Contracting Officer three (3) days after contract award. Any changes in this person or persons who can act for the Contractor shall be submitted in writing within 24 hours of such change throughout the terms of this contract.

3.4 The Contractor shall comply with OSHA requirements and pertinent provisions of Safety and Health Requirements publication EM 385-1-1, Department of the Anny, and Corps of Engineers. The Contractor shall comply with all local, state, and federal environmental and occupational safety rules and regulations.

3.5 Contractor will submit all QASP’s and cleaning service sheets with invoice. Invoicing will be required to be submitted into the GSA ASSIST system.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: The contractor shall furnish everything required to perform these services as indicated in Paragraph 3.

5.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation

Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/cu rrent/index.html or http://farsite.hill.af.mil/

DoDM 1000.13-M-V1 DoD Identification (ID)

Cards (Enclosure 2, paragraph

3.b)

01/23/2014 http://www.esd.whs.mil/Directives/issuances/ dodm/

Federal Information Processing Standards

(FIPS) Publication 201-2 Personal Identity

Verification (PIV) of Federal Employees and

Contractors (paragraph 9)

August http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.F IPS.201-2.pdf

DoDM 5200.2 Regulation

5200.02 Procedures for

the DoD Personnel Security Program (PSP)

04/03/2017 http://www.dtic.mil/whs/directives/corres/pub 1.html https://www.acquisition.gov/?q=browsefar http://farsite.hill.af.mil/ http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://farsite.hill.af.mil/ http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html

Army Directive 2014-05 Policy and

Implementation Procedures for Common

Access Card Credentialing and Installation Access for

Uncleared Contractors

03/07/2014 http://www.apd.army.mil/ProductMaps/PubF orm/ArmyDir.aspx

AR 190-13

The Army Physical Security Program

02/25/2011 http://www.apd.army.mil/ProductMaps/PubF orm/AR.aspx

Homeland Security Presidential Directive

(HSPD)-12

Policy for a Common

Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDD 5400.11 Department of Defense

Privacy Program

10/29/2014 http://www.dtic.mil/whs/directives/corres/dir.

html#

DoD 5400.11-R

Department of Defense Privacy Program

05/14/2007 http://www.dtic.mil/whs/directives/corres/pub 1.html

DoDD 8140.01

Cyberspace Workforce Management

08/11/2015 http://www.dtic.mil/whs/directives/corres/dir.

html

DoD 8570.01-M

Information Assurance Workforce Improvement

Program

12/19/2005 (Change 4:

11/10/2015) http://www.dtic.mil/whs/directives/corres/pub 1.html

AR 25-2

Information Assurance

10/24/2007 http://armypubs.army.mil/ProductMaps/PubF orm/AR.aspx

AR 530-1

Operations Security

09/26/2014 http://armypubs.army.mil/ProductMaps/PubF orm/AR.aspx

DoD 5220.22-M National Industrial Security Program Operating Manual

02/28/2006 (Change 2:

05/18/2016) http://www.dtic.mil/whs/directives/corres/pub 1.html

AR 381-12

Threat Awareness and

Reporting Program

(TARP)

(Section II, ¶ 2-4.b)

06/01/2016 http://armypubs.army.mil/ProductMaps/PubF orm/AR.aspx http://www.apd.army.mil/ProductMaps/PubForm/ArmyDir.aspx http://www.apd.army.mil/ProductMaps/PubForm/ArmyDir.aspx http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form Date Website

DD 1172-2

Application for Identification Card/DEERS Enrollment

Mar 2017 http://www.dtic.mil/whs/directives/forms/index.

htm

I-9 Employment Eligibility

Verification

11/14/16 https://www.uscis.gov/sites/default/files/files/fo rm/i-9.pdf

DD 441

Department of Defense Security Agreement

Jan 2017 http://www.dtic.mil/whs/directives/forms/dd/ddf orms0001-0499.htm

DD 250

Material Inspection and

Receiving Report

Aug 2000 http://dtic.mil/whs/directives/forms/dd/ddforms 0001-0499.htm http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/index.htm http://www.dtic.mil/whs/directives/forms/index.htm https://www.uscis.gov/sites/default/files/files/form/i-9.pdf https://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

QUALITY ASSURANCE SURVEILLANCE PLAN

QUALITY ASSURANCE SURVEILLANCE PLAN

For Camp Roberts DOL Portable Latrine Pump Services Contract

Contract Number: < upon award, enter contract number> Contract Description: Camp Roberts DOL portable latrine pump & cleaning service to support our portable latrine operations for up over 30,000 troops utilizing the portable latrines issued by

Camp Roberts DOL.

Contractor’s name: < upon award, enter contractor name > (hereafter referred to as the contractor).

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.246-4 Inspection of Services – Fixed-Price, 52.246-5 Inspection of Services – Cost-Reimbursement, or 52.246-6 Inspection of Services – Time-and-Material and Labor-Hour

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: Jack Brothers Organization or Agency: General Service Administration (GSA) Telephone: 817-850-8325 Email: jack.brothers@gsa.gov

b. Contracting Officer’s Representative (COR) - The COR is General Service Administration (GSA)’s general POC to respond with any non-contractual requests. The COR will be responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. A COR delegation letter will be provided to the winning quoter that will explain all roles and responsibilities. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: Will be assigned after award of Contract.

3. CONTRACTOR REPRESENTATIVES:

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract.

a. Program Manager: CPT Rancadore, Lindsay Telephone: 805-238-8526 Email: Lindsay.a.rancadore.mil@mail.mil

b. Task Manager: MSG Seibert, Don Telephone: 805-238-8215 Email: don.r.seibert.mil@mail.mil

c. Other Contractor Personnel Title: SGT Romero, Francisco; Warehouse/CL II NCO Telephone: 805-238-8009 Email: francisco.j.romero15.mil@mail.mil

4. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Government shall use the Performance Requirements Summary Matrix standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

a. Contractor shall furnish all labor, material, equipment, transportation, tools, supervision, and any other items necessary to provide for the rental, maintenance and sanitary servicing (Cleaning) of 342 portable latrines (also to be referred to as toilets) and 150 hand washing stations located throughout Camp Roberts, CA Training Area. Contractor shall perform these requirements in accordance with all applicable guidance, specifications, and local, state and federal laws and regulations provided herein or incorporated by reference.

b. The Contractor shall act as, or provide a Project Manager to conduct overall management coordination and be the central point of contact for performance of work specified in this contract. The Contractor or designated individual shall have full authority to contractually commit Contractor administration of this specification. The name of this person or persons who can act for the Contractor shall be submitted in writing to the Contracting Officer's Representative and Contracting Officer three (3) days after contract award.

Any changes in this person or persons who can act for the Contractor shall be submitted in writing within 24 hours of such change throughout the terms of this contract.

c. The Contractor shall act as, or provide a Project Manager to conduct overall management coordination and be the central point of contact for performance of work specified in this contract. The Contractor or designated individual shall have full authority to contractually commit Contractor administration of this specification. The name of this person or persons who can act for the Contractor shall be submitted in writing to the Contracting Officer's Representative and Contracting Officer three (3) days after contract award.

Any changes in this person or persons who can act for the Contractor shall be submitted in writing within 24 hours of such change throughout the terms of this contract.

d. The Contractor shall comply with OSHA requirements and pertinent provisions of Safety and Health Requirements publication EM 385-1-1, Department of the Anny, and Corps of Engineers. The Contractor shall comply with all local, state, and federal environmental and occupational safety rules and regulations.

e. Each employee shall wear a Contractor furnished, visible, identifying badge on the outside of their clothing which shall include the person's name, recent photograph and name of the Contractor at all time when performing work on this contract.

f. The Contractor shall ensure that personnel present a professional appearance at all times and that their conduct shall not reflect discredit upon this installation and the Department of the Army. The Contractor shall remove from the job site any employee for reasons of misconduct or security. The removal from the job site of such person shall not relieve the Contractor of the requirement to provide sufficient personnel to perform adequate and timely service.

g. The Contractor shall accomplish all work between the hours of 7:30 a.m. and 5:00 p.m., Monday through Sunday. No work shall be done after dark, or Federal holidays without prior written approval from the C R.

h. The service area encompasses ranges and training areas located at Camp Roberts covering approximately 59,613 acres. Distance of traveling from paved roads can range from 5 to 45 miles. Please see Camp Roberts training area map attached.

i. The Contractor shall be responsible for the security of Contractor furnished supplies, equipment, and vehicles

5. METHODS OF QA SURVEILLANCE.

a. Contract Surveillance the goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the COD KS, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/95% Acceptable quality level (AQL).

b. MANAGEMENT INFORMATION SYSTEMS (MIS). (Evaluates outputs through the use of management information reports.) This standard will utilize the corrective action report (CAR).

All reports shall be reviewed upon receipt. The reviewer will report any flaws in the document and categorize the flaws (Editorial, Format, and/or Substance). Please see sample form for the CAR report below.

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

c. VALIDATED USER/CUSTOMER COMPLAINTS. COR will review every customer complaint form and then provide contractor constructive feedback and guidance based on the validated customer report. Use the customer complaint record as needed based on the performance conducted by the contractor or the employees working under the contract. See sample form below.

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

c. PERIODIC INSPECTION. Weekly & Monthly inspections may be scheduled or unscheduled based on the current utilization of the portable latrines and how frequently the pumping services are required to ensure the services are being provided according to the standard written in the contract. ** Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

d. RANDOM SAMPLING. Random portable latrines will be inspected throughout the contract to ensure proper cleaning and servicing processes and procedures outlined in the contract are being followed.

6. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. In evaluating the quality of contractor’s performance, the following performance ratings may be used. See performance rating definition chart below.

Performance Rating Definitions

Performance

Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and provides exceeding government’s requirements. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government requirements. The contractual performance was accomplished with no major problems for which corrective actions had to be taken by the contractor.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions were taken by the contractor and were brought up the satisfactory level.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a problem for which the contractor has not yet identified corrective actions or has not brought the corrective action to satisfactory level. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

9. DOCUMENTING PERFORMANCE.

Utilizing the Quality Assurance Surveillance Plan (QASP) documentation must be accurate and thorough.

Fair, Complete, current, and accurately support both satisfactory and unsatisfactory performance. See form sample below.

a. ACCEPTABLE PERFORMANCE.

Quality Assurance Surveillance Report (If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER

NUMBER

2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE 6.

SUSPENSE

DATE

I. PERFORMANCE

7. Excellent / Outstanding (CHECK ALL BOXES THAT

APPLY)

Very Good Good Marginal Unsatisfactory

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM

REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF APPLICABLE) 10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-

CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION

DATE (if Applicable)

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR

NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED (if applicable)

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

The Government shall document performance on the above form. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

b. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a CORRECTIVE ACTION REPORT (CAR), and present it to the contractor's task manager or on-site representative.

The contractor shall acknowledge receipt of the CAR in writing. The CAR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CAR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CARs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.

7. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR shall take periodic measurements, on a monthly and quarterly basis and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed. A measurement schedule will be available to the COR for tracking purposes and will only be for the COR’s purposes only not to be seen by the contractor.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor monthly to assess performance and shall provide a written assessment.