PWS_ARCP_Strategic Planning and Reform Effort.pdf

PERFORMANCE WORK STATEMENT (PWS)

Strategic Planning and Reform Effort

PART 1 GENERAL INFORMATION

1.0 General Information: The objectives of this Performance Work Statement (PWS) and the resulting contract is to provide a vehicle through which the contractor shall furnish the necessary services and qualified personnel to provide technical expertise to support the Army Recovery Care Program (ARCP) with strategic planning and reform effort development for the Army Recovery Care Program (ARCP).

1.1 Description of Services/Introduction: The contractor shall provide ARCP with Strategic Planning Capability.

This effort includes providing ARCP Senior Leaders with a Senior Strategic Advisory Support to provide guidance and advice on organizational transformation, organizational transition, strategic planning, workforce management, organizational process and integration with Department of Defense and Army level processes at the strategic level.

The strategic planning capability will encompass internal business process and management improvement, alignment of ARCP investments and resources to Army and Joint priorities during and after the reform, Command level strategic message development, financial structure and resource management process and management improvement.

1.1 Background: The Warrior Transition Command was established on 1 April 2009 to develop, coordinate and integrate the Warrior Care and Transition Program for the Army’s Wounded, Ill, and Injured Soldiers/Veterans and their Families/Caregivers to promote future success in the force or civilian life. The command was the result of the realignment of the Warrior Care and Transition Office (WCTO), the Army Wounded Warrior Program (AW2) and the Medical Command (MEDCOM) Warrior Transition Office (WTO) as directed by the Under Secretary of the Army and the Vice Chief of Staff of the Army on 21 October 2008. The resultant WTC Concept Plan was approved by the Army G-3/5/7 Department of the Army Military Operations Force Management Directorate (DAMO-FM), on 3 June 2009. The WTC was fully operational capable on 1 October 2009. The WTC was realigned under MEDCOM as a subordinate command and reports directly to the Commander of MEDCOM. The WTC Commander was also dual-hatted as the Assistant Surgeon General for Warrior Care and Transition and reported to The Surgeon General (TSG), a position established by the Office of the Surgeon General on 19 November 2007. On 8 July 2015, the Warrior Transition Command was directed to change its name to The Deputy Chief of Staff, Warrior Care and Transition, [DCS, WCT]. In accordance with Army Senior Leadership, WCT conducted a holistic analysis and went through a Restructuring process to become the Army Recovery Care Program (ARCP) as of 16 December 2019. The Restructure reflects a return to focus on complex care management and increased efficiency. SRUs execute the ARCP mission.

They provide critical support to wounded, ill, or injured Soldiers. They provide mission command, as well as primary care and medical management for Soldiers; establish enabling conditions for their healing; and promote timely return to the force and/or transition to Veteran status. SRUs resemble “line” Army units, with a professional cadre and integrated Army processes that build on the Army’s strength of unit cohesion and teamwork so that wounded, ill, and injured Soldiers can focus on healing to transition back to the force and/or Veteran status. In 2025, Senior Army Leadership

1.2 Scope of Work: The scope of this requirement and the resulting contract encompasses all activities necessary for the contractor to support ARCP in Strategic planning and restructure of the program. The contractor shall also provide the subject matter expertise to serve as writers and project facilitators during the preparation, execution, and post event for related meetings, projects, and events. The contractor shall provide input and consultative services about best practices for deploying said functions in support of the ARCP. The Contractor is required to have a comprehensive understanding of ARCP mission and supporting organization’s processes, policies, regulations, and procedures and provide SME services to ARCP personnel.

This effort is intended to develop and implement a Program Restructure. This effort will:

1.) Provide a programmatic review and assess ARCPs current strategic position (doctrine, policy, regulation, mission, resource alignment, business processes etc.).

2.) Assist Government in Tabletop Exercises (TTX) to identify existing friction points 3.) Assist in establish timelines and metrics to measure progress, as well as, calendar invites and In Progress Review (IPRs).

4) Assist Government in authoring EXORD/OPORDs.

5.) Manage the implementation of initiatives, conduct strategic reviews to ensure plans stay on track and serve as a force multiplier to lead and/or assist in implementing the initiatives.

6.) Evaluate goals and initiatives and refine the plan quarterly or as needed. Assist in providing “Scorecard” assessment of overall plan

7.) Update the plan as needed based on changes to priorities and business opportunities.

Steps 1-3 above should be considered the assessment phase (Base Period) and is expected to take a total of five months. Step 1 is expected to take 45-60 days, with an additional 30 days to present and coordinate results to ARCP Leadership (total of 90 days). Steps 2-3 above should be considered phase 1.a and will be partially completed during the first 45-60 days, with refinements expected during the 30 days of presentation/coordination to ARCP leadership (total of zero days as this overlaps with step 1). Phase 1.b will allow for an additional 45- 60 days to finalize steps 2- 3, make any adjustments to step 1 and present to ARCP Leadership (up to 60 days).

Steps 4-5 above should be considered the implementation phase and are expected to take six to seven months (Option 1).

Step 6 above will be completed during the second phase of this effort (Option 2). The goal of this final year is to use the baseline established in first twelve months to solidify the Campaign Plan by considering any new factors, external factors, additional DHA directives, etc, that may have an impact on recommendations and changes made within ARCP during and as a result of the initial Assessment and Implementation Phases.

1.3 Period of Performance: The period of performance shall be for a base period of one year, plus one option years as follows:

Base:

Option 1:

1.4 Phase-Out Period: Contractor shall provide a transition period of seven calendar days for the establishment of operations in preparation for full performance of this contract action. Deliverables from the prior task order will be carried over or completed as part of the new task order. Contractor shall implement and maintain a Transition Plan that addresses the full range of contract entrance and exit transition activities and describes the approach to minimize disruption to ongoing operations. The Contractor shall deliver a transition plan within seven days of contract award.

1.5 General Requirements:

1.5.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirements of the contract. At a minimum, the contractor shall develop quality control procedures that address the areas identified in “Performance Requirements Summary”.

1.5.2 Quality Control Plan (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. An initial QCP shall be submitted to the COR 15 days after contract award and shall be finalized 30 calendar days after contract award. The Contractor’s QCP will ensure that the work products comply with the requirements of the contract. At a minimum, the QCP must include a self-inspection plan with an outline of the procedures that the Contractor shall use to maintain quality, timeliness, responsiveness, and customer satisfaction. After the COR accepts the QCP, the Contractor shall receive the KO’s acceptance in writing of any proposed changes.

1.5.3 Quality Assurance: The government shall evaluate the Contractor’s performance under this requirement in accordance with the Performance Requirement Summary (PRS). This plan is a government only document. This plan will primarily focus on what the Government must do to ensure the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of the surveillance, and the minimum acceptable defect rate(s).

1.4.4 Contract Manager or other Primary Point of Contact (POC): The Contractor shall designate a Program Manager (PM) to oversee the contract. The Contractor’s designated PM shall support the management of current operations, address contract issues, quality issues, and overall, Contractor performance. This may include coordination with the KO and the COR to resolve any issues that may arise, or proposed changes or modifications to the contract. The Contractor PM shall ensure the contract is performed efficiently, accurately, on time, and in compliance with the requirements of this PWS. The Contractor PM shall ensure the deliverables inform and facilitate development of operational policies that enhance organizational efficiency and effectiveness (e.g., training and knowledge management tools) and objectively analyze issues affecting current and/or future operations in accordance with this PWS. The Contractor shall provide office support to include scheduling, task tracking, correspondence, and operation activity support. In addition, the Contractor PM shall ensure timely and accurate submission of invoices.

1.4.5 Business Relations: The Contractor shall successfully integrate and coordinate all activity needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

1.4.6 Non-Disclosure Agreement (NDA). The Contractor shall ensure the NDA (Attachment) is signed by all Contractor and subcontractor employees assigned to or performing under this contract before commencement of the required support services. A Contractor corporate official shall sign the NDA. The Contractor shall ensure all Contractor and subcontractor employees understand and adhere to the terms of the NDA, protecting the procurement sensitive information of the Government and the proprietary information of other Contractors. Assignment of Contractor employees who have not signed the NDA or failure to adhere to signed NDA may constitute default on the part of the Contractor.

1.4.7 Management Plan. The Contractor shall develop a Management Plan for Government approval. Following Government approval, the Management Plan shall be used to manage, track, and evaluate the Contractor’s performance. The Management Plan shall consist of control policies and procedures IAW standard industry practices for project administration, execution, and tracking. A Management Plan shall be submitted with the prospective Contractor’s proposal and shall be finalized and delivered to the COR within 15 calendar days after contract award.

The Management Plan shall include the following:

- Identification of milestones where Government information/activity is required and timeline dependencies for subsequent Contractor activities.

- An Integrated Master Management Plan describing the Contractor’s overall management approaches, policies and procedures including suggested project metrics.

- A detailed staffing plan with key personnel approved by the Government.

1.4.6 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Further, it is a MEDCOM requirement that all Contractors indicate their contracting company in addition to the government client supported (i.e. Army Recovery Care Program, Strategic Communications) in the signature block of all email communication while conducting business work scope for the command. Contractor personnel shall be required to obtain and wear badges in the performance of this service

1.4.7 Recognized Holidays:

Federal Government Holidays: The Contractor is not required to perform services on the holidays listed below unless the holiday falls during a pre-planned event. The Contractor will be notified at least 30 days in advance if the Contractor’s presence is required at the event.

New Year’s Day Martin Luther King Jr.'s Birthday Inauguration Day (NCR Area) Washington’s Birthday Memorial Day Juneteenth Independence Day Labor Day Columbus/Indigenous Peoples’ Day Veterans Day Thanksgiving Day Christmas Day

1.4.8 Hours of Operation/Place of Performance:

1.4.8.1 Hours of Operation: The contractor employee is responsible for conducting business between 0800-1700 hours as defined by local duty station except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Contractor staff are required to work eight (8) hours per day, 40 hours per week. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.4.8.2 Place of Performance: The primary place of performance will be in the National Capitol Region/Falls Church, VA and will be dictated by the Government, IAW current place of duty and/or ad hoc telework policies.

Contractor must be prepared to come into the office routinely and as needed by the Government for collaboration and mission specific tasks. Accomplishment of the results contained in this PWS are expected to be accomplished mostly from a remote location. However, some work is required to be performed on-site in Falls Church, VA and at the contractor’s facility. All positions may need to work from Falls Church, VA or support meetings on-site at DHHQ.

The Senior Strategic Advisory position will likely need to be on-site more frequently during the first five months of this effort, with occasional days on-site during the last seven months and option year.

1.4.8.3 Mission Essential: This contract does not include mission essential positions.

1.4.8.4 Closures: Contractor employee shall continue work under this contract during local or national emergencies, administrative closings, or similar Government directed facility closings unless otherwise directed by the Government.

1.4.8.5 Telework: Telecommuting. IAW FAR 7.108, telecommuting is permitted; however, if telecommuting adversely impacts mission readiness and Operations Security (OPSEC) requirements, it may be limited at the discretion of the COR and subject to security requirements specified under the contract.

1.4.8.6 Telework can only be authorized by the Government. Contractor Employee may perform duties via approved telework and will be available via phone, email, or virtual platforms (TEAMS) during core duty hours when not in the office. All telework performed by the Contractor Employee will be subject to adequate documentation as requested by the Government to validate the sufficiency of the work performed, as well as prompt response time is required.

1.4.8.7 Time and Attendance: Fort absences greater than two weeks the contractor must backfill and or provide substitutes. When hiring personnel, the Contractor shall ensure the stability and continuity of the workforce. In addition, the Contractor may be required to adjust work schedules to accommodate work requirements. Contractor Employee shall provide planned leave two weeks in advance and provide a contingency plan for required work/tasks that are being performed. For Unplanned Leave, Contractor Employee shall send an email notification to the Government Functional Representative and the COR.

1.4.8.8 Hiring: When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Therefore, positions shall not be vacant for more than 15 days. Government shall not be responsible for positions that are vacant for more than 30 days. In addition, Contractor personnel may be required to adjust their work schedules to accommodate work requirements. Adjustments to Contractor work schedules will not be considered overtime.

1.5 Type of Contract: The government will award a Firm Fixed Price Contract. This contract is a “non-personal services contract.” It is, therefore, understood and agreed that the contractor and/or the contractor’s employees shall:

(1) perform the services specified herein as independent contractors, not as employees of the Government; (2) be responsible for their own management and administration of work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints in conjunction with the performance of this contract; (3) be free from supervision or control by any Government employee with respect to the manner or method of performance of the services specified; but (4) shall, pursuant to the Government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract requirements. The contractor will only perform work within the scope of the contract.

1.6 Security Requirements: Access and general protection/security policy and procedures Contractor and all associated subcontractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

OPSEC Training: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Level I OPSEC training is available at the following website:

http://cdse.edu/catalog/elearning/GS130.html (Duration: 45 minutes).

1.6.1 Contractor Personnel performing work under this contract will have a valid/active Public Trust (NACI) at time of start of work and shall maintain the level of security required for the life of the contract. The Contractor shall provide verification of appropriate security clearance levels utilizing a Visitor Authorization Letter. All positions are designated as level IT-II, in accordance with AR 25-2, Information Assurance, and Appendix K, AR 380-67, The Department of the Army Personnel Security Program. Individuals who have been barred or were previously barred from the installation pursuant to Title 18 U.S.C. Section 1382 shall not be allowed to enter or work on the installation.

1.6.2 The Contractor Employee (to include subcontractors) is responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any classified/privileged information that may involve the Contractor or the Contractor’s personnel or to which they may have access may subject the Contractor and/or the Contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. All programs and materials developed at government expense during the course of this contract are the property of the government. Contractor personnel shall be required to obtain and maintain security badges and adhere to the installation security requirements.

1.6.3 System Access: The Contractor shall be required to gain access to the Army Medical Command (MEDCOM) and Headquarters Department of the Army (HQDA) networks for performance of this contract and shall follow all guidelines and policies established for the use of these networks. As such, Contractor personnel will undergo appropriate background investigation and security awareness training. The Contractor shall submit the appropriate forms for background investigation commensurate to the IT-II level to the Office of Personnel Management (OPM) and obtain receipt confirmation prior to onboarding.

1.6.4 Contractor Employee Termination: Upon termination of a Contractor employee from ARCP contract, contracting companies must notify the ARCP and OPM of the action, including the termination date.

1.6.5 Personnel Security: The Contractor shall comply with DoD Directive 8500.1, "Information Assurance (IA),"DoD Instruction 8500.2, "Information Assurance (IA) Implementation," DoD Directive 5400.11, "DoD Privacy Program," DoD 6025.18-R, "DoD Health Information Privacy Regulation," and DoD 5200.2-R, "Personnel Security Program Requirements."

1.6.6 Health Insurance Portability and Accountability Act (HIPAA). The Contractor shall comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) (P.L. 104-191) requirements, specifically the administrative simplification provisions of the law and the associated rules and regulations published by the Secretary, Health and Human Services (HHS) and the published MEDCOM implementation directions. This includes the Standards for Electronic Transactions, the Standards for Privacy of Individually Identifiable Health Information and the Security Standards. It is expected that the Contractor shall comply with all HIPAA-related rules and regulations as they are published and as US Army Medical Information Technology Center (USAMITC) requirements are defined (including identifiers for providers, employers, health plans, and individuals, and standards for claims attachment transactions).

1.6.7 Physical Security/OPSEC: In the performance of this contract, the contractor will require access up to Controlled Unclassified Information (CUI). The level of safeguarding must be commensurate with the level of classification of the contract. For CUI IAW HSPD-12, Privacy Act and HIPAA Policy associated with this effort. A minimum of a Teir 1 investigation is required for contract and access to CUI. For more questions, please reach out to usarmy.ncr.hqda-otsg.list.g2-intelligence-and-security-division@mail.mil. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use, when performing in a government facility. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8 Common Access Card (CAC) issuance: At the time of the contract, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a Department of Defense (DoD) facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at OPM.

1.6.9 Badges/Government Issued Common Access Card (CAC): Proof of employment and security clearance favorable background check, NACI, is required before an ID CAC will be issued authorizing access to the Installation and Government computer systems. CACs may not be issued to contractors unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Mission Partner Identity Credential Access Management (MP ICAM) was developed as a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into MP ICAM, the contractor's data must be resident in an authorized source database. The Defense Information System for Security (DISS) is that authoritative source. The Contractor's Facility Security Office (FSO) shall ensure its employee(s) has a record in DISS prior to its employee(s) requesting a CAC be issued. Contractors without DISS accounts may request accounts by contacting Customer Engagement Team (CET) Support for DISS, 878-274-1765 mailto:usarmy.ncr.hqda-otsg.list.g2-intelligence-and-security-division@mail.mil or dcsa.ncr.nbis.mbx.contact-center@mail.mil. Personnel eligible for a CAC who are not in DISS (i.e., certain contractors, Foreign Nationals, and DoD affiliates) will be required to register at a site where an equivalent background vetting will be accomplished.

1.6.10 Keys and Lock Combinations: Contractor personnel will not be given keys to the building or the offices.

1.6.11 Special Qualifications: N/A

1.6.12 Conduct of Personnel: The Contracting Officer may require the Contract Employee to be removed from working under this contract for reasons of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agents. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interest of the Government. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement of providing sufficient personnel to perform the services as required by this contract.

1.6.12.1 Standards of Conduct: Contractor shall ensure all personnel performing duties under this contract understand and adhere to the following standards of conduct:

Disorderly Conduct: Use of abusive or offensive language, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient government operations.

Intoxicants: The Contractor shall not allow any employee (prior to or while on duty) to possess, sell, consume, or be under the influence of intoxicants, drugs, alcohol, or substances which produce similar effects.

Criminal Actions: Contractor employees may be subject to criminal prosecution for any violation of the law while in a duty status or while on federal property. If the employee becomes involved in criminal activity or becomes the subject of an official criminal investigation while not on duty that directly affects the employee’s ability to perform duties, the employee shall report the incident to the employer immediately or when it is reasonable, but at no time less than 8 hours prior to next shift assignment.

Official Documents: Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records is strictly prohibited.

Government Property: Unauthorized use, theft, or vandalism of government property is strictly prohibited.

Immoral Conduct: Sexual harassment, inappropriate touching, use of sexually explicit language or vulgarity, or the possession or display of sexually explicit material or any conduct of a sexual nature that is reasonably considered as offensive is strictly prohibited.

Unethical Behavior: The solicitation or acceptance of gratuities, gifts or tips for duties performed, misusing company time, abusive or misuse of authority, employee thefts in accordance with this contract is strictly prohibited.

1.6.13 Business Casual Attire: All Contractor and subcontractor employees assigned to this contract shall dress appropriately in business casual attire. Examples of appropriate business casual attire include a polo shirt with khaki pants, a sweater and a shirt with slacks, a jacket with a skirt or slacks and a blouse or a sweater with a skirt or pants.

Jeans, t-shirts, shirts without collars and footwear such as flip-flops and sneakers are not appropriate and should not be worn. The Contractor PM/Technical Lead shall ensure all employees and subcontractors assigned to the contract are aware of the business casual attire policy and 100% compliance is required. Contractor employees arriving to work that are not compliant with this policy will be asked to return home and change into appropriate business casual attire and the Government will not be charged for the time the Contractor employee is away from their duty station.

mailto:dcsa.ncr.nbis.mbx.contact-center@mail.mil

1.6.14 Contingency Operations Plan: The Contractor shall prepare and submit a Contingency Operations Plan to the COR. The Contingency Operations Plan is due thirty (30) calendar days after the award of the contract and shall be revised on a semi-annual basis. The Contingency Operations Plan shall document the Contractor’s plans and procedures to maintain ARCP support during an emergency. The Contingency Operations Plan shall include the following:

a. A description of the Contractor’s emergency management procedures and policies.

b. A description of how the Contractor will account for their employees during an emergency.

c. Planned temporary work locations or alternate facilities.

d. How the Contractor will communicate with ARCP during emergencies.

e. A record of primary and alternate Contractor POCs, with primary and alternate telephone numbers and e-mail addresses.

f. Procedures for protecting all GFP and information

1.6.15 Operations During Emergency Situations: Individual contingency operation plans shall be activated immediately after determining that an emergency has occurred, shall be operational within twelve (12) hours of activation, and shall be sustainable until the emergency is resolved and normal conditions are restored, or the contract is terminated, whichever comes first. In case of a life-threatening emergency, the COR will immediately make contact with the Contractor PM/Technical Lead to ascertain the status of any Contractor employees who were located in Government controlled space affected by the emergency. When any disruption of normal, daily operations occurs, the Contractor PM shall promptly open an effective means of communication with the COR and verify:

a. Key points of contact (Government and Contractor)

b. Temporary work locations (alternate office spaces, telework, or virtual offices)

c. Means of communication available under the circumstances (e.g. e-mail, webmail, telephone, facsimile, courier)

d. Essential work products expected to continue by priority

The Contractor PM/Technical Lead, in coordination with the COR, shall make use of the resources and tools available to continue contracted functions to the maximum extent possible under emergency circumstances. Regardless of work location, Contractors performing work in support of authorized tasks within the scope of this contract shall charge those hours accurately IAW the terms of this contract.

1.6.16 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with the Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet monthly with the Contractor to review the Contractor’s performance. At these meetings, the Contracting Office Representative and Functional Representative will apprise the contractor of how the government views the contractor’s performance and the Contractor will apprise the government of problems, if any, experienced.

Appropriate action will be taken to resolve outstanding issues. These meetings will be at no additional charge to the Government.

1.6.13.1 The Contractor shall attend quarterly contract progress meetings to be held with the KO, COR, or other Government personnel, as appropriate to review the Contractor’s performance. During the quarterly meetings, the KO in conjunction with the COR, will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.13.2 The Contractor PM shall hold progress meetings with the COR and the schedule and frequency of the meetings shall be mutually agreed upon with the COR. The purpose of the progress meetings is to address Contractor performance, progress, and to resolve problems.

1.7 (Base Period) Assessment Phase

1.7.2.1 The Contractor shall present an Initial followed by a Final Assessment of ARCPs Strategic. The initial Assessment of ARCPs strategic position shall be due 60 days after contract award in the form of a briefing for the ARCP Director. The Final Assessment of ARCPs Strategic Position shall be due 90 days after contract award in the form of a report and briefing.

1.7.2.2 The Contractor shall present a draft Army Regulation 40-58 and DA PAM (Army Recovery Care Program) (Version 1) 90 days after award. Followed with a update of Army Regulation 40-58 and DA PAM (Army Recovery Care Program) (Version 2) 150 days after award. The Regulation and DA PAM will be based on the assessment, and will include, but not be limited to, a prioritized list of objectives and initiatives required to reorient ARCP’s strategic position with implementation timelines and metrics.

1.7.3 Implementation Phase - Strategic Reviews/Implementation Efforts

1.7.3.1 The Contractor shall provide to the Government Strategic Reviews/Implementation Effort reports on a monthly basis during (Option 1) Implementation Phase. The Strategic Reviews format will be a briefing to the TSG/CG and DCG on the progress of initiatives against metrics and an update to the metrics if needed.

1.7.3.2 The Contractor shall provide will also provide quarterly updates to the Updated AR 40-58/DA PAM after the assessment phase. First update to AR 40-58/DA PAM during Implementation Phase is due 250 days after contract award. Followed by the Final Update to the AR 40-58/DA PAM 350 days after contract award. Both updates will be in the form of a report and briefing for the TSG/MEDCOM CG.

1.7.4 Ongoing Assessment/Implementation

1.7.4.1 The Contractor shall provide to the Government Strategic Reviews/Implementation effort reports on a monthly basis during (Option 2) Ongoing Assessment/Implementation Option Year. The Strategic Reviews format will be a briefing to the TSG/MEDCOM CG and DCG on the progress of initiatives against metrics and an update to the metrics if needed.

1.7.5 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this requirement may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.)

or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.7.6 Training Requirements. The Contractor shall ensure personnel performing services under this requirement complete additional Government provided training within the timeframes below. Due to the nature of some training, non-completion may result in loss of access to pertinent systems. The Directorate’s Training/Support Services Specialist will provide the websites to the training when the contractor personnel in- process on site. The training includes, but it is not limited to:

AT Level 1. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 60 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

https://jkodirect.jten.mil/ for CAC holders. Non-CAC-holders may go to: http://jko.jten.mil/courses/atl1/launch.html.

Threat Awareness Training: Ensure that contractors over whom they have cognizance attend live TARP training at least annually and report threat-related incidents, behavioral indicators, and other matters of CI interest to the facility security officer, the nearest military CI office, the FBI, or the Defense Security Service

Upon arrival (within first 30 days)

• DoD Cyber Awareness Challenge

• Initial Security Training

• Health Insurance Portability and Accountability Act of 1996 (HIPAA)

• AT Level 1 Training

• OPSEC

• Controlled Unclassified Information (CUI)

• Active Shooter

• Safety Orientation

Within 15 days of annual expiration:

• DoD Cyber Awareness Challenge

• Information Security Refresher (INFOSEC)

• AT Level 1 Training

• Operational Security (OPSEC)

• Controlled Unclassified Information (CUI)

• Threat Awareness Reporting Program (TARP)

• Health Insurance Portability and Accountability Act of 1996: (HIPAA)

Within 30 days of CAC Issuance

• Army Training Certification Tracking System (ATCTS) Registration (one-time requirement)

• Threat Awareness Reporting Program (TARP) (annual requirement)

• Combating Trafficking In Persons (CTIP) General Awareness (one-time for awareness)

1.6.17 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in requirements administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with the contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.18 System for Award Management (SAM.gov): The Office of the Assistant Secretary of the Army (Manpower http://jko.jten.mil/courses/atl1/launch.html

& Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for ARCP via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.SAM.gov/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with2022. Contractors may direct questions to the help desk at help desk at: http://www.SAM.gov.

http://www.sam.gov/ http://www.sam.gov./

PART 2 DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contractual vehicle to provide specific supplies or service to the government. The term used in this PWS refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contractual vehicles, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the base contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non- manufactured things such as meeting minutes or reports.

2.1.6. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.9. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.11. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer Representative AMAP Army Medical Action Plan AR Army Regulation ARCP Army Recovery Care Program ARCS Army Recovery Care System (Replaced AWCTS) AW2 Army Wounded Warrior Program AWCTS Army Warrior Care and Transition System CAC Common Access Card CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DoD Department of Defense DEERS Defense Enrollment Eligibility Reporting System FAR Federal Acquisition Regulation FSO Facility Security Office HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer MEDCOM Medical Command MRC Medical Regional Command OCI Organizational Conflict of Interest ODC Other Direct Costs PAA Privileged Access Agreement POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RM Record Manager TSG The Surgeon General WCTP Warrior Care and Transition Program WTC Warrior Transition Command

End of Part 2

PART 3

GOVERNMENT FURNISHED EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES:

3.1 Services: Government Furnished Property (GFP) and Government Furnished Information (GFI): The Government will provide access to forms, regulatory materials to support training and set-up required for commencement of operations. All expendable supplies will be provided by the Contractor. The Government will provide Information Management Office support. The Government will not be responsible for Contractor owned property.

3.2 Facilities: The Government will provide or arrange for office space when necessary to carry out the requirements listed in the PWS. This includes desk, telephone, and office supplies necessary to maintain an office environment.

3.3 Utilities: The Government will provide all utilities within federal facilities. These utilities will be available for the Contractor’s use in performance of requirements outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after use.

3.4 Property: Reference PWS paragraph 3.1. IAW FAR 52.204-9, Personal Identity Verification of Contractor Personnel, the Contractor shall account for all forms of government- provided identification used by the Contractor employees in connection with performance under this contract. The government will provide access to scanners, fax machines, and printers for the contractors located at government sites. The Government will provide laptops to perform specific duties in support of the SAA contractor personnel. An initial inventory will be conducted jointly by both the Government and the Contractor for all equipment issued. DA Form 2062 (hand receipt for Government property) will be signed by both the Government and the Contractor.

3.5 Return of Government Furnished Property (GFP): Contractor will return all Government Furnished Property within 10 business days from the day the contractor left the contract. The property will be returned in its original state at the time of issuance. Coordination must be made with Government Functional or COR to ensure receipt of property.

End of Part 3

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND SERVICES: N/A

End of Part 4

PART 5

SPECIFIC TASKS

5.1. Basic Services: The Contractor shall provide all necessary personnel required to perform the services in the areas defined in Section 1.3 of this PWS. The following identifies the objectives and key tasks for the contract.

The Contractor shall provide subject matter expertise and shall perform the tasks listed in respective section below in support of the enterprise Army Recovery Care Program. The Government or Functional Representative shall oversee the planning, development, and execution of the work in conjunction with Contractor. The Contractor shall provide the requisite number of technically qualified staff who have the depth and breadth of experience, expertise, and skills necessary to perform the duties specified in this contract. The Contractor shall provide services for the Directorate’s personnel and basic support and supervision of employees who are assigned to meet the requirements of the PWS.

5.2. Kickoff Meeting: The Contractor shall coordinate a kickoff meeting with the ARCP team, KO and COR no later than (NLT) fifteen (15) business days after contract award. This meeting should include, but is not limited to: team introductions, PWS discussion, expectations, etc. The meeting may occur in person, via telephone, or video conferencing.

The Contractor’s attendance/participation at this meeting shall be at no additional expense to the Government. The Contractor shall send out a meeting invite, utilizing Microsoft (MS) Outlook, to the meeting participants no later than five

(5) business days prior to the scheduled meeting. The Contractor shall also supply a kickoff meeting agenda NLT two (2) business days prior to the scheduled meeting date and supply kickoff meeting minutes NLT three (3) business days after the scheduled meeting date.