PERFORMANCE WORK STATEMENT (PWS)

FOR

On-site Maintenance for Versa Xradia 620 High-Resolution 3D X-ray Tomography Microscope System

AT

WRIGHT-PATTERSON AIR FORCE BASE, OH

Dated: 16 January 2026

PERFORMANCE-BASED WORK STATEMENT

TABLE OF CONTENTS

Contents

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1 Scope

1.2 Versa Protect Advanced Service Agreement XRM

1.2.1 Preventative Maintenance

1.2.2 Corrective Maintenance Service Calls

1.2.3 Replacement Parts/Equipment

1.2.4 Quality Control Plan (QCP)

1.3 Safety Requirement

1.4 Quality Assurance

1.5 Recognized Holidays

1.5.1 Hours of Operation

1.6 Base Closure

1.7 Continuation of Contractor Services During Base Exercises, Local Emergencies or Contingencies and Implementation of Local Contingency Plans

1.7.3 Disaster Preparedness and Other Contingencies

1.8 Security Requirements

1.9 Security and Government Property

1.10 Environmental Requirements

1.11 Meetings

1.12 Key Personnel

1.13 Identification of Contractor Employees

1.14 Contractor Travel

2 SERVICE SUMMARY

3 GOVERNMENT FURNISHED ITEMS AND SERVICES

Performance Work Statement (PWS)

On-site Maintenance for Versa Xradia 620 3D X-ray Tomography Microscope System

PERIOD OF PERFORMANCE: Base Year: 03/15/2026-03/14/2027 plus 2-Year Option

Option Year 1: 03/15/2027-03/14/2028

Option Year 2: 03/15/2028-03/14/2029

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1 Scope

The contractor shall provide service for the On-Site Maintenance of Versa Xradia 620 High-

Resolution 3D X-ray Tomography Microscope System through the Protect Premium Service

Agreement XRM (2 PM) through the contracted period of performance. This is a non-personnel service contract for the Advanced Service Agreement. The contactor shall provide all personnel, equipment, tools, materials, parts**, vehicles, supervision and other items and services necessary to perform the service at Wright Patterson Air Force Base (WPAFB), Ohio. The

Government shall not exercise any supervision or control over the contractor/or service providers performing the services herein. The contractor shall meet the standards in the contract as well as all local, state, and federal regulations.

**Note: this service contract covers an instrument which no longer enjoys full factory support due to its production age. Although Zeiss will take commercially reasonable steps to support and keep your instrument in good working order, the successful outcome of a service support request may depend on the availability of spare parts. Zeiss cannot guarantee the availability of spare parts. All standard warranties are limited by the availability of spare parts. Accepting this service contract means that you understand the limitations of ZEISS’s ability to support due to a lack of spare parts.

1.2 Versa Protect Advanced Service Agreement XRM

The contractor shall provide services for the On-site Maintenance for Versa Xradia 620 high

Resolution 3D X-ray Tomography Microscope System through the Versa Protect Advanced

Service Agreement XRM. The contractor shall perform semiannual Preventative Maintenance

(PM) and provide unlimited Corrective Maintenance (CM) calls. Telephone and email support shall be included as service provided by the contractor.

1.2.1 Preventative Maintenance

The Government will contact the contractor semi-annual (every 6 months) to schedule the PM service. If additional preventative maintenance is required due to inadequate service performed by the contractor, then the contractor shall provide this service at no cost to the government. If additional service is requested due to changes being requested via a contract modification, then the government will be responsible for funding these additional requirements. The contractor is cautioned not to perform additional work beyond the scope of the current contract without prior approval of the Contracting Officer (CO).

1.2.2 Corrective Maintenance Service Calls

The contractor shall provide telephone and email support to resolve Government requests, inquiries or malfunctions of the Versa Xradia 620. If there is an issue that cannot be resolved via telephone or email consultation, the contractor can repair it with the permission of the

Government. The contractor shall be responsible for labor, travel, and shipping costs to and from Wright-Patterson Air Force Base (as required). Under this service contract any consumable purchases or instrument upgrades can be purchased at the discounts listed below:

• 10% Discount on all Consumable Purchases

• 10% Discount on Instrument Upgrades

Telephone or email support will be between 0900 and 1700 PST, Monday – Friday, excluding federal holidays. The contractor shall document receipt of a request or inquiry within 1 business day.

1.2.3 Replacement Parts/Equipment

1.2.3.1 The contractor shall not remove any items from WPAFB without prior written approval from

Government personnel within the Composites Performance team AFRL/RXCCP.

1.2.3.2 Preventative maintenance parts shall be provided by the contractor. Software updates shall be provided by the contractor.

1.2.3.3 Corrective maintenance parts shall be purchased by the government through the contractor with the discounts.

1.2.3.4 Software updates shall be provided.

1.2.3.5 All defective parts/materials which the contractor has replaced with new parts will become the property of the contractor with the exception of the computer and associated data storage devices.

1.2.3.5.1 “New parts” are defined as replacement items that are new to WPAFB, which could be either brand-new, never-before-used parts, or OEM-refurbished parts.

1.2.4 Quality Control Plan (QCP)

The contractor shall provide a written quality control program to meet commonly accepted commercial standards and practices. The contractor shall develop, maintain, and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means to ensure that the work complies with the requirement of the contract. The QCP will be delivered electronically to the Contracting Officer

(CO) and Contracting Officer Representative (COR) within 30 days of the contract award. The contractor shall maintain the QCP throughout the life of the contract. The contractor shall provide updates to the plan to the CO for acceptance with a copy to the COR when changes occur. The QCP shall include the following:

1.2.4.1 Inspection system. Written procedures for the inspection system include the title/name of the individual responsible for the QCP and who performs the inspections. The location of the inspection records and key control logs shall be made available to the Government at all times during the term of the contract.

1.2.4.2 Deficiency Prevention: An inspection form describing the methods for identifying and preventing defects in the quality of service performed.

1.2.4.3 Inspection record: The inspection record shall provide the following information:

• Date of inspection

• Title and signature block for the person who performed the inspection

• Ratings of acceptable or unacceptable for the work inspected

• Inspection area found to be deficient, and the corrective action taken

• Total number of inspections performed

• Frequency of inspection

1.3 Safety Requirement

1.3.1 The contractor shall conform to all safety requirements while accomplishing the tasks.

1.3.2 At the start of the first operational performance period, if applicable, provide a safety plan for the protection of the government facilities and property and provide a safe work environment for contractor personnel.

1.3.3 Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract.

1.3.4 Record and report promptly, within one hour, to the Contracting Officer, (CO), and Contracting

Officer Representative (COR), all available facts relating to each instance of damage to government property, contractors’ property, or injury to either contractor or government personnel.

1.3.5 In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the Contracting

Officer.

1.3.6 If the government elects to conduct an investigation of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

1.3.7 Include a statement for each subcontract requiring cooperation and assistance in accident/mishap reporting and investigation.

1.4 Quality Assurance

The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the QASP. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5 Recognized Holidays

The contractor is not required to perform services on all recognized national holidays as listed below:

New Year’s Day Labor Day Columbus Day

Martin Luther King Jr. Day President’s Day Veteran’s Day

Memorial Day Thanksgiving Day Independence Day

Christmas Day Juneteenth Holiday

1.5.1 Hours of Operation

The contractor shall provide personnel available between the hours of 0900 and 1700 PST, Monday through Friday, excluding Federal holidays or when the Government facility is closed due to national emergencies, administrative closings, or similar Government directed facility closings. For instances where the Contractor sends a person to the facility, the on-site hours of operation are 0900 to 1700 EST.

1.5.1.1 The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within the PWS when the Government facility is not closed for the above reasons. The Contractor shall provide stability and continuity of the workforce and performance.

1.5.1.2 The contractor may work, with prior approval of the Contracting Officer, extended hours to ensure timely completion of work at no additional cost to the Government.

1.6 Base Closure

1.6.1 Work Schedule but not accomplished because of base closure due to weather, exercises, or actual alert, shall be accomplished as soon as possible, but no later than 1 business day after reopening the base.

1.6.2 In the event the base commander determines it necessary to close the base due to adverse weather, a base or local disaster, security problems, or other event, the following radio and television stations will be notified:

Television Stations: WHIO 7 Radio Stations: FM WHKO 99.1

WDTN 2 AM WHIO 1290

WKRC 12 AM WBNS 1490

WKEF 22 AM WTVN 610

1.6.3 Additionally, base status information can be obtained by calling (937) 656-7669 (i.e. 656-SNOW) or by going to the off-base public website http://www.wpafb.af.mil/.

1.6.4 The contractor shall not receive any other form of notification of a base closure from the

Government. The contractor is responsible for the notification of their employees.

1.7 Continuation of Contractor Services During Base Exercises, Local Emergencies or Contingencies and Implementation of Local Contingency Plans.

1.7.1 It has been determined that the following services specified in the PWS shall be performed during base exercise, local emergencies or contingencies and implementation of local contingency plans: CM Service calls made via email or telephone (PWS 1.2.2).

1.7.2 The following services shall not be performed during the above scenarios: PM Service visits, Annual Training, and CM Service Visits (PWS 1.2.1,1.2.2, 1.2.3).

1.7.3 Disaster Preparedness and Other Contingencies

http://www.wpafb.af.mil/

1.7.3.1 The contractor’s services support an activation or exercise of contingency plans. The CO will notify the contractor should this occur. Special or emergency situations (i.e. weather-related situations, base closures, and reduced activity shall necessitate the contractor operating on a reduced basis.).

1.8 Security Requirements

The contractor employees sent to the facility by the Contractor must check in to the front desk upon entering the facility. The contractor must be escorted by a government employee to and from the room(s) in which the equipment is located. At no time shall the contractor employee transit to or from the room(s) in which the equipment is located without a government employee escort.

1.9 Security and Government Property

1.9.1 The contractor shall be responsible for safeguarding all government equipment, information and property provided for or operated by the contractor. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.9.2 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s

Quality Control Plan.

1.10 Environmental Requirements

At no time shall the Contractor bring or store hazardous materials or pesticides onto or at

Wright-Patterson Air Force Base.

1.11 Meetings

The contractor will at no time be required to attend any meetings pertaining to the service and maintenance of the Versa Xradia 620 with the exception of the annual user training.

1.12 Key Personnel

The contractor shall provide a person who shall be responsible for the performance of the work.

The name of this person and an alternate shall be designated in writing to the Contracting

Officer within 10 days of the contract award. The designated personnel shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract and shall be available between 0900 and 1700 EST, Monday through Friday, except Federal holidays or base closure.

1.13 Identification of Contractor Employees

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

All contractor employees must wear the required badge while inside the facility. This badge will be provided to the contractor upon entrance into the facility and must be returned upon leaving the facility. The badge must be visible and worn on the outer layer of clothing and above the waist.

1.14 Contractor Travel

The contractor shall be required to travel to the facility located within WPAFB to perform PM and

CM in any situation where the issue cannot be resolved over the phone or via email. Defective parts from the machine located within the facility that must be sent back to the manufacturer will be removed, packaged, and sent by the contractor within 5 business days.

2 SERVICE SUMMARY

The performance objective relates directly to mission essential items and critical to mission success.

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

Service Summary Performance Objective PWS Paragraph Performance Threshold

SS-1 PM Services Performed on time

1.2.1 0 Errors

SS-2 CM Service Calls received and resolved within the defined timeframe

1.2.2 No more than 1 customer

complaint per month

3 GOVERNMENT FURNISHED ITEMS AND SERVICES

The contractor is responsible for providing all equipment, tools, parts, and materials needed to perform the required services. All defective parts will become the property of the contractor and will become the responsibility of the contractor to ensure that they are disposed of properly.

Computers and data storage devices are the exception and will not become contractor property.