PWS_57 IAS CYNNC 5.9.2024.pdf

Performance Work Statement

57 IAS CYNNC License and Training

Nellis AFB, Nevada

9 May 2024

Performance of Work Statement.

1. General: This is a non-personnel services contract to provide in-person, on-site training of the vendor pla�orm to all assigned users and provide comprehensive exercise support to the pla�orm users during RED FLAG 24-3. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Descrip�on of Services: The contractor shall provide all personnel, instruc�on, and supervision necessary to perform seamless user opera�on and op�mal pla�orm user experience as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards in this contract.

1.2 Background: CYYNC is a digital pla�orm that consolidates and streamlines data-sharing, communica�on, visualiza�on, and collabora�on among cyber teams, leading to faster decision-making and response �mes. The in-person, onsite training and exercise support will ensure proper user proficiency and thus op�mize user-team outcomes.

1.3 Objec�ves:

• To ensure proper installa�on and set-up of the pla�orm onto the designed server

• To provide comprehensive instruc�on to each RED FLAG 24-3 pla�orm user within 7 days of exercise start

• To provide con�nuous on-site support throughout RED FLAG 24-3, which includes troubleshoo�ng and assistance, to ensure smooth and uninterrupted opera�on

• To conduct a comprehensive post-event review to ensure all insights are captured and user ques�ons are resolved

1.4 Scope: The services to be performed are system setup, user training, real-�me support during planned exercise, and team debrief a�er exercise. Services include assessment and confirma�on of proper pla�orm setup, conduc�ng user training session and con�nued instruc�on as warranted by each user during the exercise, contractor support during the RED FLAG 24-3 exercise execu�on period, and post event debrief to address any unresolved user ques�ons. The contractor shall accomplish pla�orm setup and ensure proper, confident u�liza�on of the pla�orm by all assigned users.

1.5 Period of Performance: 10 July to 2 August 2024. Onsite training will be completed between 10 July and 15 July 2024. RED FLAG 24-3 exercise support will take place from 15 July to 25 July 2024. Post-event review will be completed within 7 days of exercise comple�on. The period of performance is to include adequate �me for system setup and training prior to RED FLAG 24-3 exercise, con�nued support throughout the exercise, and �me for necessary debrief a�er conclusion of the exercise.

1.6 General Informa�on

1.6.1 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with internal quality assurance procedures. This will ensure that the contractor has performed in accordance with performance standards.

1.6.2 Hours of Opera�on: The contractor is responsible for conduc�ng business, between the hours of 0800 and 1800 Monday thru Friday, and throughout the hours required by the RED FLAG 24-3 exercise, except Federal holidays or when the Government facility is closed due to local or na�onal emergencies, administra�ve closings, or similar Government directed facility closings. For other than firm fixed price, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and con�nuity of the workforce are essen�al.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at Nellis Air Force Base, Nevada.

1.6.4 Type of Contract: The government will award a firm fixed price contract.

1.6.5 Security: The contractor shall be responsible for safeguarding all government equipment, informa�on and property provided for contractor use. At the close of each work period, government facili�es, equipment, and materials shall be secured.

1.6.6 Post Award Conference/Periodic Progress Mee�ngs: The Contractor agrees to atend any post award conference convened by the contrac�ng ac�vity or contract administra�on office in accordance with Federal Acquisi�on Regula�on Subpart 42.5. The contrac�ng officer, Contrac�ng Officers Representa�ve (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these mee�ngs, the contrac�ng officer will inform the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate ac�on shall be taken to resolve outstanding issues. These mee�ngs shall be at no addi�onal cost to the government.

1.6.7 Contrac�ng Officer Representa�ve (COR): The (COR) will be iden�fied by separate leter. The COR monitors all technical aspects of the contract and assists in contract administra�on The COR is authorized to perform the following func�ons: assure that the Contractor performs the technical requirements of the contract: perform inspec�ons necessary in connec�on with contract performance:

maintain writen and oral communica�ons with the Contractor concerning technical aspects of the contract: issue writen interpreta�ons of technical requirements, including Government drawings, designs, specifica�ons: monitor Contractor's performance and no�fies both the Contrac�ng Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A leter of designa�on issued to the COR, a copy of which is sent to the Contractor, states the responsibili�es and limita�ons of the COR, especially with regard to changes in cost or price, es�mates or changes in delivery dates. The COR is not authorized to change any of the terms and condi�ons of the resul�ng order.

1.6.8 Iden�fica�on of Contractor Employees: All contract personnel atending mee�ngs, answering Government telephones, and working in other situa�ons where their contractor status is not obvious to third par�es are required to iden�fy themselves as such to avoid crea�ng an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor par�cipa�on is appropriately disclosed.

1.6.9 Contractor Travel: Contractor will be required to travel to Nellis Air Force Base, Nevada during the performance of this contract to provide on-site support required prior, throughout, and post RED FLAG 24-3. Contractor will be authorized travel expense reimbursement consistent with the substan�ve provisions of the Joint Travel Regula�on (JTR) and the limita�on of funds specified in this contract. All travel requires Government approval/authoriza�on and no�fica�on to the COR.

2.0 Specific Tasks:

2.1 The contractor shall provide support with se�ng up and configura�on of the pla�orm/product prior to RED FLAG 24-3 exercise start. The contractor will (1) ensure proper installa�on on all assigned user computer systems, and (2) provide troubleshoo�ng support if warranted during installa�on.

2.2 The contractor shall provide a training session a�er installa�on and prior to RED FLAG 24-3 exercise start for all assigned users. The contractor will (1) educate users on the so�ware interface and (2) instruct users on proper use.

2.3 The contractor shall provide con�nuous support during RED FLAG 24-3 exercise. The contractor shall

(1) provide effec�ve guidance as needed, (2) provide immediate troubleshoo�ng support if warranted and (3) provide assistance to ensure the so�ware is accessible throughout the exercise.

2.4 The contractor will conduct a post event review session to review user inputs, recommenda�ons and answer any remaining ques�ons regarding the capabili�es.