PWS 31 Mar 25.pdf

PERFORMANCE WORK STATEMENT (PWS)

for

Maintenance service Air Freight Terminal with

Elevating Transfer Vehicle (ETV)

March 31, 2025

Attachment 1 Page 2 of 8

TABLE OF CONTENTS

Subject Page

1.0 DESCRIPTION OF SERVICES 3

2.0. SPECIFIC REQUIREMENTS 3

3.0. SERVICES SUMMARY (SS) 4

4.0. GENERAL INFORMATION 4

5.0. DELIVERABLES OVERVIEW 6

6.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES 6

7.0. OTHER REQUIREMENTS 6

Attachment 1 Page 3 of 8

1.0. DESCRIPTION OF SERVICES

1.1. OVERVIEW OF SERVICES. Non-personal services in support of the 721 Aerial Port Squadron (APS). The Contractor shall provide all personnel, materials, parts, equipment, tools, transportation, and all other items and services necessary to provide lubrication and maintenance services for the electrical, mechanical, pneumatic and hydraulic equipment and componential of the technical facilities and facility parts including an IT-support as well as unscheduled repair service in accordance with but not limited to the terms of this PWS. These services are considered to be non-mission essential.

2.0. SPECIFIC REQUIREMENTS

2.1. SERVICES.

2.1.1. Contractor shall submit a report of the work performed to the 721st APS POC, Mr.

Thomas Geibel or Air Freight Flight Commander. The report should be an Excel or PDF document that should be received not later than 5 days after work performed. The Government will evaluate the Contractor’s work performance by appointing a representative to ensure services are received in a timely manner and through completion.

2.1.2. Maintenance and repairs shall be performed by the Contractor at the on-site location of the equipment. Best commercial practices and guidelines established by the equipment manufacturer shall be utilized. The contractor shall not perform services on the facility without prior written approval. All parts and material used to perform under this contract shall be new and from the same or better capacity and efficiency standards of the original manufacturer’s part. See Exhibit 1, Maintenance Schedule.

2.1.3. Mechanical and electrical maintenance service:

Contractor shall perform mechanical and electrical maintenance service 2 times a year. The maintenance work schedule includes but is not limited to:

Mechanical and electrical maintenance service shall be provided 2 times a year. The maintenance work schedule includes but is not limited to:

- Lubrication of the equipment and the fill up of additives according to the service manual.

- Cleaning of MMHS equipment of machine conditioned dirt to ensure its continued safe and efficient operation.

- Testing of safety devices.

- Equipment performance checks.

- Function tests.

- Inspections and other checks for monitoring of operational condition.

- Adjustments.

Attachment 1 Page 4 of 8

2.1.4. IT System Maintenance:

The IT support has to include analysis and updates or modification in view of system throughput, data and system resources as well as improvement of material flows, operator request or adaption caused by altered circumstances of the freight handling.

The existing MMHS which handles special freight, is designed for the operation and handling procedures of the Ramstein AB and includes several special hardware components and software modules like:

Hardware components:

- MMHS Main Controller

- NAS (network attached storage systems)

- UPS (uninterruptable power supply)

Software modules:

- MMHS server application

- VMware vSphere client

- oracle database

- UPS backup power management

- Load Planning

- MMHS Client

- 3D Freight Contour Check

- Visualization system – Operating and Monitoring

Based on the well and stable performance, liability, and functionality and above mentioned hardware components, software modules, hard- and software modifications at the existing System should be carried out by the originator, only.

On-site IT-system maintenance must be conducted 2 times a year.

2.1.5. IT-software-support:

The Contractor shall provide telephone IT support for the IT-software of the system during regular office hours. 10 hours per fiscal year should be included in the contract. At least one person of the Contractors IT-team must be able to call back within 1 hour. The individual shall start trouble shooting by telephone support in cooperation with the maintenance team on-site.

Any trouble shooting work after regular office hours shall be regarded as unscheduled repairs and shall be invoiced on expense.

Attachment 1 Page 5 of 8

The Contractor shall provide hourly rates for telephone IT support within and out of regular business hours. Furthermore, also on-site support shall be priced (man-hour rates / expenses / travelling hours) for IT/Software Engineer and Electrical/Mechanical support engineer.

2.1.6. Unscheduled Repairs

The contractor shall report to the work location within 24 hours after notification (Monday – Friday: 0700 – 1600) or as scheduled within 48 hours after notification, survey the repair, and provide the Contracting Officer (CO) and COR a cost estimate not later than five (5) business days after receiving requested price of required parts.

The contractor shall commence repair work only after notification from the COR or CO and in accordance with labor rate. All parts shall be reimbursed based on manufacturer’s price.

Equipment shall be in good and safe working condition after repair.

The Contractor is allowed to use replacement parts stored in the Government’s stock.

Furthermore, Government Purchase Card (GPC) will be accepted as a method of payment for purchase of spare parts, listed in appendix B.

2.2. ROSTER OF CONTRACTOR EMPLOYEES

The contractor shall furnish the 721 APS Point of Contact (POC) a roster with the names of all contractor employees scheduled to perform under this contract 5 days after contract has been awarded. The roster shall include the date or prospective date of each employee’s entry into employment and the employee’s duty title. The roster shall be updated upon any employee change and a copy of the revised roster furnished to the POC within 3 calendar days of the change.

3.0. SERVICES SUMMARY (SS).

The Contractor service requirements are summarized into performance objectives that relate directly to mission critical items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Item PERFORMANCE OBJECTIVE

PWS

Paragraph Performance

Threshold

SS# 01

Ensure report of work will be submitted in time

2.1.1

No more than three (3) delays per year.

SS# 02

Mechanical and electrical maintenance service

2.1.3 No more than two (2) valid

Attachment 1 Page 6 of 8 customer complaints per year.

SS# 03 IT System Maintenance 2.1.4

No more than two (2) valid customer complaints per year.

SS# 04 IT- Software-support 2.1.5

No more than two (2) valid customer complaints per year.

SS# 05 Unscheduled Repairs 2.1.6

No more than two (2) valid customer complaints per year.

4.0. GENERAL INFORMATION

4.1. QUALITY CONTROL. The contractor shall have and maintain a written quality control plan to ensure services are performed IAW this PWS.

4.4. ENGLISH LANGUAGE REQUIREMENTS. Contractor personnel shall be able to read, write and speak English at a level necessary to fully perform all required duties and tasks of their position. The 721st POC may request demonstrations of ability to meet personnel language proficiency requirements by any reasonable method.

4.5. CONTRACTOR FURNISHED MATERIALS AND PROPERTY. The contractor shall provide necessary devices (e.g., tools, parts, software, electronic devices) for employees performing service under the contract.

4.6. STANDARDS OF APPEARANCE. Professional appearance shall be maintained at all times. Contractor shall ensure its personnel identify themselves as contractors and shall uphold standards of appearance. Identification badges with work titles (example: ABC Ltd., Mr.

Mueller) which shall be worn and provided by the contractor. Badges shall be prominently displayed while performing duties under this contract.

4.7. MANAGEMENT. The Contractor shall provide a contract manager (primary and alternate) who shall be responsible for the performance of the work and shall have full authority to act for the Contractor on all contract matters relating to daily operations of this contract. The contract manager shall be available during normal duty hours (0700-1600). The contract manager must be able to meet with the CO or 721st POC to resolve any contract issues. The contract manager

Attachment 1 Page 7 of 8

(primary and alternate) shall be able to read, write and speak, basic and technical English at proficiency Level 2. (Limited Basic Oral and Written Proficiency: Understand simple oral and written instructions and be able to provide oral and written information.). The name of the contract manager and alternate shall be submitted to the CO prior to contract performance.

4.8. PLACE OF PERFORMANCE/HOURS OF WORK. The services are to be performed at building 3334, Ramstein Air Base, Germany.

All maintenance services shall be performed during normal work hours between 07:00 and 16:00 hours, Monday through Friday.

Unscheduled repairs should be performed between 07:00 and 16:00 hours, Monday through Friday regardless of public holidays.

Base Closures: Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

5.0. DELIVERABLES OVERVIEW

Deliverables (Documents, Certificates etc.)

PWS

paragraph

Due Date

Roster of Contract Employees 2.2. NLT 5 days after contract has been awarded

6.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

6.1. GOVERNMENT FURNISHED PROPERTY.

Contractor employees may use designated official break rooms as well as sanitary facilities within Building 3334.

6.2. GOVERNMENT FURNISHED SERVICES. Telephones are available in the Ramstein Air Mobility Command facilities for official use only or emergency purposes. For example, if the contractor cellular phone becomes inoperable, the Ramstein Air Mobility telephones may be used. The Government will provide emergency services - Security Police – Emergency Telephone No. 112 and Fire Protection – Emergency Telephone No. 112.

7.0. OTHER REQUIREMENTS.

7.1. CONFORMANCE WITH ENVIRONMENTAL MANAGEMENT SYSTEMS. The

Contractor shall perform work under this contract consistent with the relevant environmental policy and objectives identified in the installation environmental management system (EMS) applicable for your contract. The Contractor shall perform work in a manner that conserves water, energy and other resources to the maximum extent feasible and ensure minimum

Attachment 1 Page 8 of 8 production of waste as possible, giving preference to recycling and reutilization opportunities.

Furthermore, the Contractor shall give preference to less toxic materials whenever available and still reliable for their work. In the event an environmental nonconformance or noncompliance of host nation and USAF environmental laws and regulations associated with the contracted services is identified, the contractor shall take corrective and/or preventative actions. In the case of a noncompliance, the Contractor shall respond and take corrective action immediately. In the case of a nonconformance, the Contractor shall respond and take corrective action based on the time schedule established by the EMS Coordinator. In addition, the Contractor shall ensure that their employees are aware of the environmental management system on base and how these requirements affect their work performed under this contract. All on-site contractor personnel shall receive the installation EMS awareness level information.

7.2. CONFORMANCE WITH ENVIRONMENTAL REQUIREMENTS. The contractor shall perform all work in accordance with applicable German and US Air Force environmental laws, regulations and operating standards, including but not limited to the Final Governing Standards (FGS) for Germany. The contractor shall be immediately capable of understanding and addressing environmental laws and regulations as they pertain to work performed under this contract.

The FGS for Germany and other important environmental laws & requirements applicable for all contractors working on base can be found at the EMS share point Website:

https://ice.usafe.af.mil/sites/EMS/Legal%20%20Other%20Requirements/Forms/AllItems.aspx

7.3. CONTRACTOR MANPOWER REPORTING:

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil .

7.4. List of Exhibits:

Appendix A: Maintenance Schedule – Elevating Transfer Vehicle (ETV)

Appendix B: List of spare parts – mechanical, electrical and IT-parts

Appendix C: General System Description