PWS 24_16 APR 24.pdf

Full Food Service Operations for Wright Patterson AFB Dining

Performance Work Statement For

Full Food Service Contract At

Pitsenbarger Dining Facility and 711th Dining Facility

Wright Patterson AFB, OH

Table of Contents

Section No. and Title Page

I. Description of services

1.1 Scope of work

1.2 program overview

1.3 operational Requirements and Specific tasks

1.4 cashier Services

1.5 Sanitation Requirements

1.6 Housekeeping services

1.7 Waste Management

1.8. Grounds Management

1.9 Major Equipment Maintenance and Repair

1.10 Contractor Personnel

1.11 Conduct

1.12 Hours of operations

1.13 Quality Control

1.14 Orientation/ transition Period

1.15 Phase out Period

1.16 General Information

II. Service Summary

III. Government Facilities and Services

3.1 Facilities

3.2 Services

3.3 Utilities

3.4 Mail Distribution

3.5 Telephone

3.6 Building Maintenance Repairs

3.7 Refuse Collection

3.8 Recycle Materials Collection

3.9 Security Forces and Fire Protection

IV. Appendixes 1 Hours of operations 2 Workload estimates 3 Applicable Publications and Forms 4 Maps and Work Area Layouts 5 Government Facilities Items 5a. Government facilities 5b Government facility Equipment 5c. Government Facility Materials 5d. Government Facility Supplies 6 Definitions 7 Automatic Data Processing Procedures/Instructions 8 Voluntary Protection Program 9 Contractor Manpower Reporting:

PERFORMANCE WORK STATEMENT (PWS)

I. DESCRIPTION OF SERVICES

1. SCOPE OF WORK. The contractor shall provide all personnel, supervision, and any items and services necessary to perform full food services at Wright Patterson Air Force Base as defined in this Performance Work Statement (PWS.) The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract and shall follow all applicable instructions and directives as identified by this PWS.

1.1. Contractor tasks include, but are not limited to, the following: Dining Facility Management, cooking, food preparation serving and replenishing food, cleaning facilities, equipment, and utensils, preparing vegetables and fruits for the Pure Food Bar, sanitizing tables in dining areas, performing cashier services, handling foods, supplies, and equipment, maintaining quality control, ensuring operator maintenance and minor/major repair of food service equipment, and in the event of contingency, perform all required tasks to include continued service. The contractor shall effectively and efficiently accomplish the requirements of the PWS. The contractor shall submit reports and documentation as identified throughout this PWS. All reports, documentation, and responses shall be coordinated through the government point of contact (POC). (Note:( Pure Food Bar requirements can be found in CrunchTime under WPAFB Pitsenbarger by getting access from the Air Force Services Center and going to https://usaf.net-chef.com/ncext/index.ct#dashboardMenu

1.2 Program Overview. The Pitsenbarger and 711th Dining Facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Pitsenbarger Dining Facility is a full-service dining facility to include limited carry out service. The Pitsenbarger Flight Kitchen provides boxed meals for passengers and crews in support of flying missions and support of ground operations.

1.2.1 Customer Eligibility. The primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense. Other customers to include CAP, ROTC, Scouts, etc. upon permission from the installation commander. The installation commander may authorize different patrons and categories to eat at the military facilities. Cashiers shall refer to the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor shall ensure that only authorized individuals are served. Contractor management shall ensure that cashier personnel are proficient in customer identification procedures and follow guidance listed in the USAF Cashier Guide. The primary customers at the 711th Dining Facility are USAFSAM student who are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are USAFSAM students who are permitted to dine in the facility at their expense. Cashiers shall refer to the dining facility manager to verify customer eligibility when in doubt. The contractor shall ensure that only authorized individuals are served. Contractor management shall ensure that cashier personnel are proficient in customer identification procedures and follow guidance listed in the cashier handbook.

1.3. OPERATIONAL REQUIREMENTS AND SPECIFIC TASKS

1.3.1. Menu Boards. Post all menu boards throughout the meal period. Ensure correct menus and pricing are posted at the entrance to the dining facility before the start of the meal period. Post item and price changes to the menu display board within 2 minutes of a necessitated change due to menu items that are not in stock (NIS) or the depletion of a menu item that must be replaced with a like item.

1.3.2 Subsistence and Material Handling. Contractor personnel shall receive and provide receipt for delivered items. Contractor shall visually inspect one hundred percent of items received for deterioration or damage and physically check temperatures and expiration dates on all refrigerated and frozen foods for compliance with the Food and Drug Administration (FDA) Food Code.

Receiving personnel shall reject all items that appear damaged, outdated, or not delivered at the proper temperature as specified in the FDA Food Code. Put away stock in stockroom upon receipt using first in first out method (FIFO).

1.3.3. Food Preparation. The contractor shall obtain foods for the contractor’s senior cook for each meal and accomplish the food preparation tasks listed on Food Service Production Log in accordance with the Air Force Automated Recipe System. Progressively prepare food items to ensure optimum freshness, flavor, color, texture, and nutritional value. (Note: See progressive cooking and batch cooking Appendix #6 Definitions)

1.3.3.1. Utensils, preparation, serving and dining areas. The contractor shall clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the FDA Food Code and US Department of Health and Human Services Food Code.

1.3.4. Service of Food. The contractor shall comply with guidelines from AFI 34-239 Food Service Management Program, DAFMAN 34-131; Food Service Program Management, Handbooks create by Air Force Service Centers Services APF Food and Beverage Team , AFI 48-116 Food Safety Program and the Tri-Service Food Code, using the standard recipes on the Air Force Food Service Automated recipe Service software program. The contractor shall use the Air Force Worldwide Menu and shall serve food in the standard portions, IAW Air Force Golden Eagle Line Serving Standards unless the patron requests smaller portions. The contractor shall use and follow the Air Force Worldwide Menu to plan, prepare, and serve meals. The contractor shall notify the Contracting Officer Representative (COR) of any deviations for approval.

1.3.4.1. The contractor shall:

1.3.4.1.1. Move full serving containers to serving lines and remove containers; (This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.3.4.1.2. Perform standard cross panning procedures (contractor shall not cross-pan food items on the serving line) and maintain proper temperature on serving line items;

(This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.3.4.1.3. Set up and close down serving lines in accordance with the Food Service Production Log, IAW, the Air Force worldwide menu;

(This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.3.4.1.4. Properly garnish serving lines and food items present a fresh and attractive appearance at all times.

(This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.3.4.1.5. All short-order items such as hamburgers, hot dogs, and French fries shall be made available to the customer within 2 minutes of placing order.

(This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.3.4.1.6. Provide flight kitchen carryout service which includes containerization with Air Force Logo and packing the meal components for pickup. Source for Air Force Logo boxes is:

http://www.pjpmarketplace.com . This task will only be performed at Pitsenbarger Dining Facility)

1.3.4.1.6.1. Carryout service shall be available for military members utilizing Pitsenbarger Dining Facility. There is no carry out service available at the 711th Dining Facility.

1.3.5. Dining Room Mess Attendant. At Pitsenbarger the contractor shall continuously clear (buss), clean and sanitize dining room tables, chairs, or benches to ensure availability to customers.

At the 711th the contractor shall continuously clean and sanitize dining room tables, chairs, or benches to ensure availability to customers. Pitsenbarger and the 711th dining rooms shall have a clean and neat appearance at all times. Dining table items (napkins, salt, pepper, condiments) shall be made available to all patrons without waiting at both facilities.

1.3.6. Guest Flow Rate. Provide sufficient personnel to ensure that patrons can be served at the rate of three guests per minute main serving line and two guests per minute on short order line.

(This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.3.7. Meals Served Away from the Dining Facilities (Box Lunched and Meals Ready to Eat.

The contractor shall provide meals away from the dining facilities, at locations, and at times as indicated by the Food Service Officer (FSO) or COR. Contractor shall provide meals as required during base alerts, operational exercises, or during natural or simulated emergencies. Contractor shall prepare and deliver box lunches for mobility deployment exercises and or real world as requested by the FSO or COR. Installation Exercises requiring box meals are approximately once every quarter requiring approximately 225 box meals per exercise (two eight hour days per quarter).

Contractor shall not be responsible for delivering boxed lunches outside the confines of the WPAFB. A twelve-hour notice shall be given to the contractor. Notification of Meals Served Away from the Dining Facilities and applicable meal period shall be given 12 hrs prior to the date of required service by the COR or Contracting Officer. (This task will only be performed at Pitsenbarger Dining Facility.

1.3.8 Hot Meals Served Away from the Dining Facility. Hot Meals Served Away from the Dining Facility. The requirement for a serving line away from the dining facility may be needed due to mission requirements, approximately two (2) times a year with an estimated 200 patrons per occurrence. Notification of the serving line away from the dining facility and applicable meal period shall be given 48 hrs prior to the date of required service by the COR or Contracting Officer.

(This task will only be performed at Pitsenbarger Dining Facility).

1.3.9 Flight Kitchen. Contractor shall provide flight/ground meals and hot meals to authorized guests, in accordance with AFMAN 34-240 (paragraph 4.3) and the local flight kitchen menu. Hot meals, coffee, prepackaged frozen meals, and packaged operational rations (meals ready to eat (MRE)) shall not count as meals served by the contractor. The Government furnishes all subsistence, including operational rations (MRE). Any box meals ordered thru the flight kitchen shall be made available to the customer within two hours of receiving the order. The contractor shall provide “no notice” meals within 30 minutes of notification; hot meals within 1 hour of notification.

Box meal estimates and historical data can be found in Appendix two. (This task will only be performed at Pitsenbarger Dining Facility)

1.3.10. Food Service Accounting. Contractor shall use the government Food Service Accounting procedures as directed by DAFMAN 34-131 and Food Service Accountant hand book.

(This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.4. CASHIER SERVICES. The contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this PWS. Contractor personnel shall comply with all procedures listed in the cashier’s handbook.

(This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.4.1. At the end of each, meal period the cashier shall ensure all cash drawers are reconciled and turned into the contractor’s shift supervisor. The contractor shall generate DD Form 1131 for the daily deposits. (This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.5. SANITATION REQUIREMENTS. Contractor shall comply with all Federal and Air Force mandated sanitation requirements and comply with all chapters of AFI 48-116 Food Safety Program. (This task will be performed at Pitsenbarger and the 711th Dining Facilities).

1.6. HOUSEKEEPING SERVICES: All dining areas shall be clean, to include cleaning of all floors, carpets, baseboards, walls, light fixtures, air vents, hoods, decorations, etc. Dining room carpets at Pitsenbarger will be cleaned once annually. Carpet cleaning will occur between meal periods and will be accomplished during the month of April. The tile floor area in Pitsenbarger Dining Facility shall be stripped and cleaned twice annually.

1.6.1.1. Floor Cleaning. Contractor shall clean floors daily so that no visible dirt or dust remains on floors (carpeted and tile), floor mats or runners, in corners, embedded in tile or grout, behind doors, or under furniture and equipment and in drains. Carpeted floors will be vacuumed daily and all tile floors will be mopped daily. Any spills will be cleaned immediately. Contractor shall not place chairs on tables at any time. (This task will be performed at Pitsenbarger and the 711th Dining Facilities).

1.6.1.2. Spot Floor Cleaning. Contractor shall clean floors to remove food spills and debris within 4 minutes of occurrence. (This task will be performed at Pitsenbarger and the 711th Dining Facilities).

1.6.1.3. Lavatories. The contractor shall check lavatories during meal times to ensure tidiness and contractor provided supplies are available. The contractor shall clean toilets, urinals, wash basins, slop sinks, and partitions with a germicidal detergent solution. The contractor shall de- scale toilets and urinals as required. The contractor shall perform proper cleaning by removing all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

This only applies at Pitsenbarger Dining Facility. There are approximately 8 toilets, two urinals and approximately four sinks included within the confines of Pitsenbarger Dining Facility.

1.6.1.4. Other Housekeeping Tasks. The contractor shall provide and replace all burned out light bulbs and fluorescent tubes, unless the lights are 10 feet outside the assigned facilities, with contractor-supplied bulbs and tubes, within 24 hours of notification by the FSO or QAP. At the 711th HPW Dining Facility the contractor is only responsible for providing and changing light bulb in exhaust hoods.

1.6.1.5. Water Softener. The contractor shall monitor the dining facility water softener salt daily to ensure the salt bin is adequately supplied. The water softener is located in the basement of Pitsenbarger Dining Facility. Water softener salt will be supplied by the US Government. The salt will be located at the entry to the basement of Pitsenbarger Dining Facility and will need to be carried down the steps and loaded into the water softener salt bin.

1.7. WASTE MANAGEMENT. The contractor shall assist the government by complying with the base-recycling program. This may require segregating reusable/recyclable waste materials by type.

The government shall retain ownership of all reusable waste materials. The contractor shall remove non-reusable waste materials (trash and garbage) from the facility by using trash bags or cans for storage in large waste containers outside of the facility. Trash and recycle bins are supplied by the Government. (This task will be performed at Pitsenbarger and the 711th Dining Facilities).

1.7.1. Cleaning Chemicals. Contractor shall provide and ensure all cleaning products used in performance to this requirement are properly labeled and Material Data Safety Sheets are maintained and available for review. (This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.7.2. Air Force Green Products Program (GPP). Contractor shall use environmentally friendly (“green”) cleaning supplies to the maximum extent practicable. (This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.8. GROUNDS MAINTENANCE: Ground Maintenance is not required at the 711th Dining Facility. The contractor shall clean and maintain the grounds around building 1214, Pitsenbarger Dining Facility. Contractor is responsible for:

1.8.1. Pitsenbarger Dining Facility. Areas in and around entrances, exits, sidewalks and garbage receptacles shall be neat and clean facility appearance at all times. There shall be no visible paper, trash, cigarette butts and debris in the area (Appendix #4).

1.8.2. Pitsenbarger Dining Facility. All entrances, exits, and sidewalks leading to and from the facility shall be free of snow and ice one half hour prior to meal period and throughout each meal period. Sanding or salting of ice is permitted at the approval of the FSO/COR; the Government provides the sand, salt and containers. Areas of contractor responsibility are depicted in the diagram in Appendix #4.) This includes the area up to the Base Exchange (BX) parking lot.

1.9. Major Equipment Maintenance and Repair. The contractor shall contact the Food Service Officer or COR of all major repairs needed. The contractor shall keep a ledger of equipment repairs, listing equipment in need of repair with start and completion dates until equipment is again operational (This task will be performed at Pitsenbarger and the 711th Dining Facilities)

1.9.1. The contractor shall contact the government POC monitoring the maintenance. Contractor shall document when contact was made, repairs, dates, times until job or repair is 100% complete. If the contractor and government point of contact determine equipment is beyond economical repair, the contractor, in coordination with the COR, shall recommend in writing to the Government that such equipment be replaced. The contractor shall return equipment no longer used to the government. The contractor shall determine the classification and response time required for repairs as follows. The contractor shall initiate contact with the COR or FSO to ensure repairs are completed within the period of time designated below. The contractor shall continue to monitor and inform COR and FSO of repairs. (This task will be performed at Pitsenbarger and the 711th Dining Facilities)

(1) Routine – Initiate 24 hours – Repair within 96 hours

(2) Urgent – Initiate 12 hours – Repair within 48 hours

(3) Emergency – Initiate 1 hour – Repair within 24 hours

1.10. CONTRACTOR PERSONNEL.

1.10.1. Management. The contractor shall provide a person on site responsible for the performance of the work. The name of this person, and an alternate, who shall act for the contractor and shall be designated in writing to the contracting officer including after-hours contact information within 5 days of the contract performance beginning. This person shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract and be available on-site at Wright Patterson AFB during normal duty hours to meet with government personnel designated by the contracting officer to discuss problem areas. Normal duty hours are Monday through Friday, 0730-1600 hours. After normal duty hours (1601 - 0729 hours), the representative shall be available within 1 hour after notification by the FSO/COR. This person must be able to read, write, speak, and understand English. At no time, shall these positions be vacant.

1.11. CONDUCT. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall depart from the food service facility.

1.11.1. Contractor employees shall not bring subsistence items into the facility for sale to patrons or for personal preparation using government equipment. However, employees are permitted to bring subsistence for personal consumption and to support recognition and morale building activities such as retirements, birthdays and holidays.

1.11.2. Employees shall not remove subsistence of any kind from the facility.

1.11.3. Employees shall comply with all base vehicle regulations.

1.11.4. Employees shall not park personally owned vehicles (POV) in loading dock areas or pickup and delivery areas of the facility.

1.12. HOURS OF OPERATION

1.12.1. Normal. The contractor shall maintain operating hours at the Pitsenbarger Dining Facility as listed in Appendix 1. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu scheduled for that meal period. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours. This allows for all patrons to be served and additional time for second servings.

1.12.2. Holidays. The Pitsenbarger dining facility is open on all holidays. The contractor shall plan for decreased attendance expected at Thanksgiving and Christmas. The Government shall provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least 5 days before the date of the event. The 711th Dining Facility is not open on holidays.

1.12.3. Emergency or Special Event Services. Contractor is advised that special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate the dining facility to operate on an extended basis of up to 24 hours per day.

The contractor shall provide these services when required by the Contracting Officer.

1.12.3.1. Visits By Distinguished Guest’s and Inspection Teams: Visits by Distinguished Guest’s And Inspection Teams: Contractor is advised that VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments shall require the contractor to make sure that the dining facility is in the upmost immaculate state.

1.12.3.2. Civic Groups: The contractor is advised that civic groups are authorized to use the dining facility upon permission from the installation commander. Group size ranges from 10-90 persons with visits occurring throughout the year with an average estimate of 200-300 meals per month.

Civic groups may rarely visit the 711th Dining Facility.

1.12.3.3. Victor Room: The Victor Room is a secluded room in the front of Pitsenbarger Dining Facility and accommodates approximately 20 people. This room is used for special unit meetings and shall be reserved through the food service staff office. Meetings historically occur during the Breakfast and Lunch meal periods. The contractor shall make this room available to the requesting unit or group function upon notification from the Food Service Staff Office. Arranging of tables and chairs may be required depending on the function. Estimated frequency is 3-6 meetings per week.

1.12.3.4. Group Meetings: At times the Victor room shall not accommodate the group size for Breakfast and Lunch meal periods or is already reserved. The requesting unit is then offered a section of the closed side of the dining facility for the group meeting or function. The estimated frequency is 5-8 meetings monthly. Meetings historically occur during the Breakfast and Lunch Meal periods. The contractor shall make this area available to the requesting unit or group function upon notification from the Food Service Staff Office.

1.12.4. Contingency Services. Contractor is advised that various operations may increase workload. These operations include Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander. Other operations that may increase workload are listed below.

1.12.4.1. Provide service during military exercises, emergencies, natural disasters, and other contingency operations. Operation Readiness Exercises or Inspections (ORE/ORI), military exercises or actual emergencies or natural disasters during an average year by extending serving hours as requested by the contracting officer for extended service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as requested by the contracting office at any time as required to meet military mission requirements. Pitsenbarger and 711 HPW Dining Facilities – estimate of 12 extended 1/2 hour shifts per year.

1.12.4.2. Reserve and Air National Guard Weekends: Wright Patterson AFB supports several ANG and Reserve units performing active-duty requirements on weekends each month. The contractor shall be furnished a tentative list of these active-duty weekends, which is subject to change with a 24 hour notice. The contractor shall provide sufficient personnel at the Pitsenbarger Dining Facility, bldg 1214, to handle monthly ANG and Reserve weekends. Historically occurs 2 weekends per month.

1.12.4.3. Additional Serving Line and Dining Area at Pitsenbarger: The requirement for an additional serving line may be needed due to extended feeding and mission requirements, approximately two (2) times a year. Opening an additional serving line and dining area during the normal operating hours of the two-hour breakfast, lunch and dinner shifts due to unscheduled mission requirements or emergency situations. Notification of the additional serving line at Pitsenbarger and dining area shall be given 48 hrs prior to the date of required service by the COR or Contracting Officer.

1.12.5. Annually the Pitsenbarger dining facility supports Civil Air Patrol (CAP) and JROTC encampments. Historically these encampments occur during the Month of June and last for a period of two weeks. The contractor shall provide sufficient personnel to support two serving lines for the breakfast meal period and dining rooms during these encampments. Pitsenbarger Dining facility only, estimate of two additional serving lines annually. Serving lines shall be for the entire 2-hour shift (breakfast, lunch, dinner).

1.12.6. When the government perceives that mission accomplishment is endangered the government, at the government’s option, may augment surge requirements beyond the capability of the contractor.

1.13. QUALITY CONTROL PLAN (QCP). The contractor shall establish and maintain a comprehensive Quality Control Plan (QCP), subject to acceptance by the CO, to ensure the requirements of the contract are satisfied. The Quality Control Plan shall be submitted within 30 days of Contract Award. At a minimum, the QCP must contain the following:

1.13.1. The Contractor shall develop and maintain a QCP inspection plan that encompasses all functions of the contract.

1.13.2. The Contractor shall develop and maintain a QCP ensuring the Governments interests are protected. Personnel performing the QC function shall have sufficient, well-defined responsibility, authority, and the organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions.

1.13.2.1. The Contractor shall maintain adequate records of all audits and inspections. QA records shall indicate the nature and number of observations made, number and type of deficiencies found and the nature of corrective action taken as appropriate.

1.13.2.2. Quality Status Reports (QSR) shall be generated on a monthly basis by the contractor.

Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contractor’s performance and current status of all issues yet to be resolved shall be provided. QSRs shall be distributed monthly to the Contractor's program management and Government representatives concurrently. At a minimum, the QSRs must include metrics which verify whether the performance standards in the Service Summary have been met.

1.13.2.3. The contractor’s QC function shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the Government. All deficiency responses shall include identification of the cause of the deficiency to preclude recurrence and an analysis of the quality program's effectiveness in the area of the deficiency.

1.13.2.4. The contractor’s QC function shall develop and maintain a training program designed to provide all Contractor personnel are clearly aware of the contractual requirements and are current with any changes throughout the life of the contract.

1.13.3. Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for acceptance and rejection of services that shall be used in each inspection or audit; checklists shall be used for this purpose. The Contractor's inspection instructions shall be documented and shall be available for review by the Government representatives throughout the life of the contract. The Contractor shall notify the on-site Government representatives in writing of any changes to their Quality Control Plan. The contractor shall make revisions at no additional cost to the government.

1.14. ORIENTATION/TRANSITION PERIOD. The contractor shall:

1.14.1. Begin the orientation on the contract start date to ensure a smooth transition from the incumbent contractor to the follow-on contractor. The purpose of this orientation period is to:

1.14.1.1. Observe work accomplished by incumbent contractor employees.

1.14.1.2. Become thoroughly familiar with work requirements and work procedures.

1.14.1.3. Complete personnel requirements (work force) including the hiring of personnel to ensure satisfactory performance beginning on the contract start date.

1.14.1.4. Obtain security clearances, as required.

1.14.1.5. Complete training requirements and accomplish necessary training of contractor employees.

1.14.1.6. Complete the development of necessary work plans/procedures.

1.14.1.7. Complete the development of quality control plans and procedures.

1.14.1.8. Complete the development of safety and health plans and procedures.

1.14.2. The contractor shall be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. The contractor shall not interfere with the production efforts of incumbent contractor personnel. Access to the Government facilities shall be obtained through the CO to preclude interference.

1.15 PHASE OUT. The contractor shall:

1.15.1. If there is a change in the contractor after the conclusion of this contract, provide familiarization to the Government or the follow-on contractor, as requested by the CO. During the phase-out orientation/transition period, the incumbent shall be fully responsible for operation of all functions until completion of contract.

1.15.2. The incumbent contractor and a Government representative shall perform a joint inventory of Government Facility Equipment and Services NLT 60 calendar days prior to the completion of the contract period.

1.15.3. The Government reserves the right to conduct site visits in all contractor-operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent contractor shall cooperate to the extent required to permit an orderly change over to the successful contractor.

1.15.4. Within seven working days following completion/termination of the contract, the contractor shall return all CACs issued to their personnel to the issuing office or the location specified by local policy/directives. Failure to comply with this requirement may result in withholding of final payment.

1.15.5. During the last seven days of the last month of contract performance, a joint assessment shall be conducted with the COR of all Government Facility equipment. The joint assessment shall verify condition and status of all Government facility equipment.

1.16. GENERAL INFORMATION

1.16.1. Contractor Personnel Meals. Contractor personnel who work in dining facilities under this contract may purchase food and beverages to be consumed in the facility, while on duty and up to 30 minutes before or after their shifts. Contractor employees who eat government meals shall pay for each item at the established item price to include the government surcharge. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes and AF Form 79 – Head Count Record., which the contractor retains for each meal period as proof of payment.

1.16.2. Training. The contractor shall provide necessary training to employees and maintain records of all training on-site and have them available for government review. In addition, contractor employees shall receive the government provided training listed below.

1.16.2.1. Food Handlers Training. The contractor shall ensure that their supervisors receive food handlers training from an individual designated by the Director of Base Medical Services (DBMS).

This training class is approximately one hour in length. All non-supervisory contractor employees shall be trained in food handling techniques by the contractor supervisors that have attended the food handlers training course. Refresher training is repeated annually as a minimum, or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

1.16.2.2. Fire Prevention Training. Contractor personnel shall attend at least 2 hours per year of fire prevention training provided by the government.

1.16.2.3. Corporate Food Service (CFS). All contractor employees using the Corporate Food Service (CFS) system shall receive government provided training prior to using system. This training is given upon implementation of the software system. Technical assistance can be obtained for troubleshooting by contacting the Air Force Services Agency and the Aloha help desk.

1.16.2.4. Training. The contractor shall provide the following training: Cooks Training, Accounting Procedures, and Menu Planning. The contractor shall train military service members of the Air Force, Navy, Army and Marines according to AFI 36-2201 and the standards as specified by the Food Service Managers. Training shall meet the requirements of upgrade to 3, 5, 7 level in the 3M0X1 Services Career Field in the On-the-Job Training Records. Personnel shall be assigned to the contractor during and for the purpose of such training. Any failure of contract performance shall be the contractor’s responsibility. The contractor shall provide the trainee’s unit of assignment with an evaluation of the trainee’s performance during the training and information necessary to complete the TEAMS training program. The Governments Food Service Manager shall provide a written training plan out lining the criteria in which the members are to be trained and document the member’s progress. The Government Food Service Manager shall establish the training period.

1.16.3. Security Requirements. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation.

1.16.4. Base Access. The contractor shall obtain personal identification passes for all employees requiring entry onto Wright Patterson AFB. The contractor must complete WPAFB Form 1440, Application for AFMC Identification Card and Notification of Contract Letter, and submit it through the Contracting Officer. Contractor shall hand carry completed WPAFB Form 1440 and required Contract Letter to the Security Forces and Pass and Registration.

1.16.5. Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift, all government facilities, equipment, and materials shall be secured.

1.16.6. Funds Protection. To protect cash held by the contractor, the contractor shall comply with AFI 31-101 Chapter 25, Air Force Installation Security Program.

1.16.7. Contractor Furnished Items and Services. Except for those items or services specifically stated as Government Facility Equipment or Material, in Section III and Appendix #5, the contractor shall furnish everything required to perform this contract, to include:

1.16.7.1 Commercial telephone service. The contractor shall furnish their own commercial telephone line for fax capabilities. Contractor may work with the Wright Patterson AFB Communication Squadron to establish this line, if necessary. All contractor personnel personal calls must be made on the contractor supplied line.

1.16.7.2 Special Functions. The contractor shall decorate the Pitsenbarger and 711th Dining Facilities with government provided decorative materials for major holidays. Major Holidays are New Year’s Day, Martin Luther King Day, Valentine’s Day, St Patrick’s Day, Independence Day, Halloween, Thanksgiving and Christmas. Decorative materials shall also include government provided flowers and or plants. Decorations shall be displayed in the entranceway to the Dining Facility, the dining area, and serving line area, to include setting up the serving line of the Pitsenbarger Dining Facility.

1.16.7.3 Uniforms. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. The contractor shall provide uniforms, identification badges and non-slip footwear to all employees The Contracting Officer/COR shall coordinate with contractor prior to accepting types and colors of uniforms, as well as standards of dress for employees, including supervisors and cashiers prior to award.

1.16.7.4 Housekeeping Supplies, Materials, and Equipment. Except for items specifically stated as Government Facility Equipment or Material, the contractor shall furnish everything required to perform this contract.

1.16.8. Accounting Procedures. The contractor shall follow Air Force subsistence and accounting procedures according to AFI 34-239 and DAFMAN 34-131and shall document all food received, issued, and transferred between facilities. Contractor shall provide for accountability of funds and subsistence.

1.16.9. Meals provided during alerts, exercises, and emergencies. The contractor shall prepare and place meals in hot food carts, insulated container, or other suitable containers by the times requested. At the requesting agency’s option, furnish ground support meals rather than hot meals.

The contractor shall provide these meals with silverware and condiments to a Government representative assigned to pick up the meals. The contractor representative shall have a list of the eligible customers with identification numbers or cash from each individual as appropriate. The contractor representative shall sign for meals received and to attach the list of customers. Contractor shall certify that the printed entries represent meals issued during the specific alert, exercise, or emergency in progress. The government representative shall return all equipment and service ware furnished, if not the contractor shall contact the Food Service Manager who shall either get the property or reduce the contractor’s inventory accordingly. Due to unknown frequency of exercises and natural disasters historical data is non applicable. Exercises and frequency of support are kept to minimum.

1.16.10. Contractor shall provide carryout services but shall be limited to only Essential Station Messing (ESM) personnel and flight crews. BAS customers requesting carryout food shall present written permission from their squadron commander permitting them to carry out. All other authorized BAS customers can utilize the facility for dine in.

1.16.11. Acts Of God. The contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the government for failure, suspension, diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the contractor, including but not limited to acts of God or of the public enemy, fires, floods, earthquakes, or other catastrophe; strikes; of failure or breakdown of transmission or other facilities.

1.16.12. Continuation of Essential Department of Defense (DoD), Contractor Services During Crisis. The Continuation of Essential Department of Defense (DoD), Contractor Services during crisis applies to the entire PWS. In accordance with DODI 1100.22.

II. SERVICES SUMMARY (SS)

Performance Objective

PWS

Para.

Performance Threshold Method of Assessment

Remedy

SS-1 Deviation from World Wide Menu System

1.3.4 No more than 2 failures

per month to notify the COR of any deviation from World Wide Menu not less than 24 hours in advance.

100 %

Monetary Deduction

SS-2 Food Preparation

1.3.3, No more than 2 failures per month to notify the COR of any deviation from the food service production log not less than 2 hours prior to the meal.

Periodic Surveillance

SS-3 Reports 1.3.10 No more than 2 failures per week to pass Government inspection on the first submission.

Re-accomplish task within one business day of government notification.

100% Inspection Re-performance

SS-4

Housekeeping duties, interior of the dining facility

1.6 No more than 2 failures

per month to maintain the interior of the dining facility in a clean condition. Re-accomplish task within one business day of

Periodic Surveillance Re-performance government notification.

SS-5

Housekeeping duties, exterior of the dining facility

1.6.1.4, 1.8

No more than 2 failures per month to maintain exterior of the dining facility in a clean condition. Re-accomplish task within one business days of government notification.

Periodic Surveillance Re-performance

SS-6: Quality Control Plan

(QCP)

1.13 100% compliance with Contractor’s approved Quality Control Plan.

100% Quarterly Inspection

Monetary Deduction

SS-7 Voluntary Protection Program (VPP)

App. 8 100% compliance with Contractor’s approved Safety and Health Plan/Program.

Periodic Surveillance Monetary Deduction

*The procedures set forth in the Inspection of Services Clause will be used to remedy all deficiencies. The re-performance times will be based upon sensitivity of the issue.

III. GOVERNMENT FACILITIES AND SERVICES: The government shall provide the facilities, fixtures, equipment, materials and services listed here or in Appendix #5.

3.1. FACILITIES PROVIDED.

3.1.1. Facilities. The government shall provide or make available facilities described in Appendix #5A. No alterations to the facilities shall be made without specific written permission from the Contracting Officer.

3.1.2. Equipment. The government shall provide the equipment listed in Appendix 5B as part of the facilities.

3.1.3. Facility Equipment Inventory. An inventory of government facility equipment must be done not later than 7 calendar days before the start of the contract period, and not later than 10 calendar days before the completion of the contract period (including any option periods). The contractor and a government representative (identified by the Contracting Officer) shall conduct a joint inventory of all government facility equipment and the contractor shall sign a joint inventory form for facilities equipment. Items of equipment missing or not in working order shall be recorded and the contracting officer notified in writing. The contractor and the government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

3.1.4. Equipment Loss or Damage. The contractor shall submit requests for replacement of government facilities equipment to the COR. Such requests shall specify the reason for the replacement request.

3.1.5. Materials. The government shall replace materials that are lost due to fair wear and tear up to 10% of the inventory. The contractor shall replace dishes, glasses and flatware with like items, any loss over 10% of the inventory. Any additional stock that is needed above the initial inventory shall be at the Government’s expense.

3.1.6. Subsistence. The government provides all food.

3.2. SERVICES. The government is responsible for the following:

3.2.1. General.

3.2.1.1. Removal of any equipment condemned or replaced from the food service facility receiving area.

3.2.1.2. Electrical power into the building and including panel board and circuit breaker.

3.2.1.3 Sewer lines from floor and wall drains of buildings.

3.2.1.4. All gas, water and steam lines up to and including the supply source for each piece of equipment.

3.2.1.5. Repair of walk-in refrigerators, except for handles, hinges, gaskets.

3.2.1.6. Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

3.2.1.7. Alteration, repair, and maintenance of buildings.

3.2.1.8. Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

3.3. UTILITIES. The government shall provide gas, electricity, sewage, and water. The contractor shall place procedures in place to conserve utility services and ensure reasonable usage of utilities is maintained.

3.4. MAIL DISTRIBUTION. The government shall provide on-base

distribution only.

3.5. Telephone/Internet Access consisting of “Class C" (on-base) telephone service & internet access for official use in the performance of this PWS. The contractor shall be responsible for any additional phone lines needed their charges, and all long distance telephone call costs.

3.6. BUILDING MAINTENANCE AND REPAIRS.

3.6.1. The contractor shall report maintenance and repairs on the facility are reported and performed expeditiously.

3.7. REFUSE COLLECTION. Monday – Friday, at building 1214, size of container #1, 8 cubic yard, type of refuse “garbage”. Size of container #2, 8 cubic yard, refuse type “cardboard”.

3.8. RECYCLABLE MATERIALS COLLECTION. The contractor

shall comply with all methods of recycling by making available for pick up by base personnel, all recyclable materials such as glass, cardboard, paper, plastic, metal and aluminum. 3.9. SECURITY FORCES AND FIRE PROTECTION. Phone Numbers: 911. (On-base telephone only)

APPENDIX #1

HOURS OF OPERATION

PITSENBARGER DINING FACILITY

Monday - Friday

Main Dining Facility, Bldg 1214 Pitsenbarger Dining Facility)

Meal Period Hours Open Serving Line(s) Dining Room(s) Breakfast 0600-0800 1 1 Lunch 1100-1300 2 2 Dinner 1700-1900 2 2

NOTE: Additional Serving Line and Dining Area at Pitsenbarger: The requirement for an additional serving line may be needed due to extended feeding and mission requirements.

Opening an additional serving line and dining area during the normal operating hours (breakfast, lunch, dinner) due to unscheduled mission requirements or emergency situations. Notification of the additional serving line at Pitsenbarger and dining area shall be given 48 hrs prior to the date of required service by the COR or Contracting Officer.

PITSENBARGER DINING FACILITY

Regular Weekends and Holidays (Excluding Thanksgiving and Christmas)

Lunch 1100-1300 1 1 Dinner 1700-1900 1 1

Unit Training Assembly (UTA) Weekends

There are two separate UTA weekends per month. A total of 4 UTA training days.

NOTE: Holidays, as determined by the government. The contractor shall be notified by the Contracting Officer/COR if the scheduled serving hours for holidays is to be different than the normal operating hours at least 5 days before the date of the holiday. Hours used for holiday shall not exceed the hours of a normal weekday. Thanksgiving and Christmas Day meals shall be served using the below serving schedule:

PITSENBARGER DINING FACILITY

Thanksgiving and Christmas Holidays

Lunch/Dinner 1100-1700 1 1

Flight Kitchen, Bldg 1214

Flight and ground support feeding. Open 14 hours daily, 7 days/week. 0600-2000

711TH DINING FACILITY

Monday - Friday

Lunch 1100 - 1300 1 1

NOTE: The USAFSAM Dining Facility shall not be opened on weekends and holidays, unless determined by the food service office. Weekend service shall be in support of

Meal Period Hours Open Serving Line(s) Dining Room(s) Breakfast 0600-0800 1 1 Lunch 1100-1300 2 2 Dinner 1700-1900 1 1 missed weekdays due to unforeseen circumstances, such as weather and “Acts of God”.

A 24-hour notice shall be provided to the contractor from the food service officer.

WEEKEND FEEDING (AS NEEDED) (Approved by Food Service Officer/COR) Saturday, Sunday, and Holidays

Lunch 1100 - 1300 1 1

APPENDIX #2

PITSENBARGER DINING FACILITY WORKLOAD ESTIMATES bases on first quarter of

FY 2024

Sept 30 2023-Thru March 31 2024:

ESM: 50866

Cash: 12742

FLT ESM: 3971

FLT CASH: 26

Total: 67605 (Calander total1 Jan 2024 31 March 2024: 38710 (estimated total patrons for 2024: 154740 patrons)

Total patrons for 2025 155800

2026 156800

2027 156800

2028 157000 (taking in to account new classes added into the school house and increase in who is allowed to eat at DFAC).

2029 157000

Dining Facility Meal Estimates Flight Kitchen Meal Estimates

PITSENBARGER DINING FACILITY…