PWS_20Q0178.doc

Performance Work Statement (PWS)

Echo 525 Acoustic Wave Liquid Transfer System Maintenance Services 10 August 2020 C.1 Background

The Biotechnology Branch (FCDD-RLS-CB) of the Sensors and Electron Devices Directorate (SEDD) at the U.S. Army Research Laboratory (ARL) procured an Echo 525 acoustic wave liquid transfer system (serial number E5XX-19035) in support of the Synthetic Biology Essential Research Program (ERP) through contract number W911QX19P0132. The transfer system was originally procured from Labcyte, Inc., which has since been acquired by Beckman Coulter, Inc. To ensure the system continues to remain operable at original equipment manufacturer (OEM) specifications, the on-site maintenance services outlined below are required.

C.2 Objective

The scope of this effort is to perform annual maintenance services to the Echo 525 system to ensure the instrument remains in proper functional order. The services shall be performed on-site at ARL – South, University of Texas (UT) at Austin. The anticipated Period of Performance (PoP) will be one (1) year, with two (2) one (1) year option periods to be exercised at the Government’s discretion in accordance with the associated contract terms.

C.3 Requirements C.3.1 The Contractor shall perform annual onsite maintenance services to the existing Government-owned Echo 525 acoustic wave liquid transfer system in order to ensure full functionality.

C.3.2 The Contractor shall perform a complete service check on the Echo 525 system. This complete service check shall include, but not be limited to:

· Preventative maintenance in accordance with Original Equipment Manufacturer (OEM) factory specifications.

· A full instrument system review to assess instrument functionality in order to identify problems and/or failures before they negatively impact the instrument’s performance and to ensure instrument uptime is maximized.

· On-site labor, travel, and parts needed for the maintenance services.

· Support for major software upgrades for both the instrument and application software.

· Maintenance and bug fixes for both instrument user interface software and applications.

· Plate & fluid type calibration which shall be included with Transducer replacement.

· Additional key operator training as needed determined by the ARL technical point of contact.

· Replacement parts necessary for the instruments full functionality which shall be genuine new parts from the instrument manufacturer and not refurbished or third-party (generic) parts.

· All parts and services shall retain a warranty with a minimum time frame of ninety (90) days from the date of installation.

C.3.3 The Contractor shall provide digital and on-site response in the event of sudden instrument break-down or malfunction that shall include:

· An initial remote (i.e. telephone, email, etc.) service response time to not exceed eight (8) business hours and an on-site service response time to not exceed three (3) business days after all remote diagnostic sessions have been exhausted and the Government determines that a service visit is required.

· Maintenance and bug fixes for both instrument user interface software and applications.

· Plate & fluid type calibration which are to be included with Transducer replacement.

· On-site labor, travel, and parts needed to fix the instrument.

· Replacement parts necessary for the instruments full functionality which shall be genuine new parts from the instrument manufacturer and not refurbished or third-party (generic) parts.

· All parts and services shall retain a warranty with a minimum time frame of ninety (90) days from the date of installation.

· Unlimited phone, email, and on-site support sessions.

C.4 Deliverables C.4.1 The Contractor shall provide a Final Status Report following the annual onsite service visit which shall detail the efforts and findings of the entire visit and establish the current status of the functionality and operability of the Echo 525 System. The Contractor shall submit the final status report to the Government Technical Point of Contact (TPOC) for review, No Later Than (NLT) fifteen (15) calendar days following the annual onsite maintenance service visit. The Government TPOC will provide approval or comments within two (2) weeks of receipt.

C.4.2 The Contractor shall provide a Status Report following each digital support session or onsite visit in the event of sudden instrument break-down or malfunction which shall detail the efforts and findings of the entire visit or support session and establish the current status of the functionality and operability of the Echo 525 system. The Contractor shall submit a status report to the Government TPOC for review NLT fifteen (15) calendar days following the periodic support sessions and onsite visits as determined by the government. The government TPOC will provide approval or comments within two (2) weeks of receipt.

C.5 Exercise of Options C.5.1 CLIN 0004 - Option Year 1

The Contractor shall perform the requirements described in C.3 and C.4 for one (1) year after the option in CLIN 0004 is exercised.

C.5.2 CLIN 0007 - Option Year 2

The Contractor shall perform the requirements described in C.3 and C.4 for one (1) year after the option in CLIN 0007 is exercised.

C.6 Distribution Statements C.6.1 Determination of Contract submission documents are: DISTRIBUTION STATEMENT A. Approved for public release; distribution is unlimited.

C.6.2 Determination of information generated form the performance of the contract: DISTRIBUTION STATEMENT A. Approved for public release; distribution is unlimited.

Contracting Officer: