PWS 20Q0074.doc

Performance Work Statement (PWS)

Preventative Maintenance for Hitachi S-4700 Scanning Electron Microscope

27 February 2020

C.1 Background

In support of its mission and customer programs, the Weapons and Materials Research Directorate (WMRD) of the U.S. Army Research Laboratory (ARL) relies upon a field emission scanning electron microscope (FESEM) instrument manufactured by the Hitachi High Technologies, Inc., Hitachi S-4700 FESEM. This is a highly complex instrument whose hardware and software require periodic and routine maintenance, as well as emergency repair, in order to remain fully operational and meet the original performance specifications as defined in their original procurement documents. The current service contract expires in April 2020. The requirement is to renew the contract in order to prevent a lapse in required preventative maintenance. The requested period of performance (PoP) is a one (1) year maintenance service contract with four (4) one (1) year option periods.

C.2 Objective

The objective is to provide emergency repair and periodic and routine maintenance for the Hitachi S-4700 FESEM. The required emergency repair/preventative maintenance is required in order to remain fully operational and meet the original performance specifications of the instrument.

C.3 Requirement

C.3.1 Period of Coverage: The Contractor shall provide Original Equipment Manufacturer (OEM) authorized service for twelve (12) months for the base year and all subsequent option years.

C.3.2 Equipment Covered: The Contractor shall provide routine maintenance on the Hitachi S-4700 FESEM and ancillary equipment comprised of the following list:

S-4700-II FE-SEM, serial number 6048-05

YAG BSE Detecting Device

CD Measurement Unit S-4700

C.3.3 Operation Status Requirement: The Contractor shall provide service included in their Option 1 plan described in the HITACHI HIGH TECHNOLOGIES AMERICA, INC. STANDARD SERVICE AGREEMENT SCANNING / TRANSMISSION / FOCUSED ION BEAM ELECTRON MICROSCOPE.

C.3.4 Telephone Support: The Contractor shall provide unlimited telephone support during normal business hours.

C.3.5 Preventative Maintenance Visits: The Contractor shall provide up to two (2) Preventive Maintenance (PM) service visits per year.

C.3.6 The Contractor shall provide an onsite repair visit for any field-serviceable products and factory-serviceable products for which a field service upgrade has been purchased with a targeted response time of less than 48 hours.

C.3.7 The Contractor shall provide telephone scheduling for routine preventative maintenance.

C.3.8 The Contractor shall provide priority service for any covered product in need of emergency repair with a targeted response time of less than 48 hours.

C.3.9 The Contractor shall provide emergency service for field-serviceable products free-of-charge.

C.3.10 The Contractor shall provide all replacement parts except consumables free-of-charge. The FEG source is covered under this Agreement and will be replaced upon failure. All other system consumables are excluded from coverage.

C.3.11 The Contractor shall provide service during normal business hours, 8:00 A.M. through 5:00 P.M. excluding weekends and Federal holidays.

C.3.12 The Contractor shall be available for the initiation of service requests 24 hours a day by telephone. The contractor shall also be available by email for the initiation of service requests. The contractor shall respond within one business day to initiate resolution of the problem with a targeted response time of less than 48 hours.

C.3.13 The Contractor shall provide calibration services for all covered equipment.

C.3.14 The Contractor shall provide unlimited On-site Emergency Service at Aberdeen Proving Grounds (APG), MD.

C.3.15 The Contractor shall adhere to U.S. Army Aberdeen Proving Ground and U.S. Army Research Laboratory facilities access requirements.

C.4.

ANTI-TERRORISM /OPERATIONAL SECURITY (AT/OPSEC) Requirements:

C.4.1.

Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.4.2.

For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

C.5 Contractor Manpower Reporting

C.5.1 ACCOUNTING FOR CONTRACT SERVICES REQUIREMENT – ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION (CMRA)

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page.

C.6 NON-PERSONAL SERVICES

C.6.1

ARL/ALC/GARRISON NON-PERSONAL SERVICES (JUL 2012)

The contractor, as an independent contractor and not as an agent of the Government, shall provide the necessary resources (except those furnished by the Government) to accomplish tasks of the type set forth in the Performance Work Statement.

Contractor employees performing services under this contract shall be controlled, directed and supervised at all times by management personnel of the contractor. The contractor's management shall ensure that employees properly comply with the performance standards outlined in this Performance Work Statement and as required by the contracting officer or the contracting officer's representative (COR). Contractor employees shall perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government shall control access to the facility and shall perform the inspection and acceptance of completed work and tasks.

C.7 Distribution Statements C.7.1 Distribution Statement A: Approved for public release, distribution is unlimited

C.7.2. Determination for Information generated from Contract:

Distribution Statement A: Approved for public release, distribution is unlimited

Contracting Officer: