PWS 2025-2030.pdf

Performance Work Statement (PWS)

For

Secretary, Chief, Vice Chief of Staff of the Army International Flight Dispatch Services Support Contract

Part 1

GENERAL INFORMATION

1.0 Background: Provide 24/7 365 days a year Special Air Mission Planning/Federal Aviation Administration Flight Dispatch Support (Dispatch/flight release/flight filing, Flight planning/Route Analysis, Flight Following, Weather & Notice to Airman briefings, Complete crew briefing packages, Host Nation Diplomatic Clearance Submission/Coordination, Intelligence Threat Briefings, Passport Visa Requirements/Coordination and Airfield Analysis).

1.1 Objectives: United States Army Priority Air Transportation Battalion (USAPAT) is seeking to obtain International Flight Dispatch Services Support for four (4) airframes (2 x C-37A, 1 x C-37B, and 1 x UC-35B) in support of Tier Two and Tier Three personnel (Secretaries of the Military Departments, Chiefs of the Military Services, Commanders of Combatant Commands, Commander, International Security Assistance Force, Under Secretary of Defense for Intelligence, Under Secretary of Defense for Policy, etc.) as depicted IAW DODI 4500.56 in addition to United States Heads & Foreign Heads of State. Obtaining flight support services is crucial to the planning and execution success of Special Air Missions (SAM's) especially in wartime when diplomacy and negotiation become critical elements of national security strategy.

1.2 Description of Services/Introduction: The contractor shall provide all personnel, equipment, tools, materials, supervision, and non-personal services necessary to perform International Flight Support Services as defined in this Performance Work Statement except for those items specified as government furnished property and services.

The contractor shall perform to the standards in this contract.

1.3 Scope: Obtain International Flight Support services that will provide aircrew’s access essential to international planning services and allow them to provide timely, relevant mission planning and execution details to support senior leaders anywhere in the world, providing maximum flexibility to their dynamic schedules, without breaking crew endurance policy.

1.4 Period of Performance: The Period of Performance will be for a 12-month base period plus four (4) 12-month options and six (6) month extensions. The Period of Performance reads as follows:

Base Period – 12 month March 26, 2025 to March 25, 2026 Option Year I – 12 month March 26, 2026 to March 25, 2027 Option Year II – 12 month March 26, 2027 to March 25, 2028 Option Year III – 12 month March 26, 2028 to March 25, 2029 Option Year IV – 12 month March 26, 2029 to March 25, 2030

1.5 General Information

1.5.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in “Performance Requirements Summary”. Contractor shall submit Quality Control Plan with initial proposal. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance of writing of any proposed change to his QC System.

1.5.2 Quality Assurance: The government shall evaluate the contractor’s p performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: The contractor shall perform International Flight Dispatch Support on ALL recognized U.S. Holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.5.4 Hours of Operation/Place of Performance: The Contractor shall at all times maintain an adequate workforce required 24/7, 365 days year for the uninterrupted performance of all tasks defined within this performance work statement. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential. Place of performance will be at vendors facility.

1.5.5 Type of Contract: The government anticipates award of a FIRM-FIXED-PRICE contract.

1.5.6 Security Requirement: Contractor’s Facility Clearance Must be at least SECRET at the time of the proposal submission or contract award and must maintain the level of security clearance required for the life of the contract.

The security requirements are in accordance with the attached DD254.

1.5.7 Physical Security: The contractor shall be responsible for safeguarding all government information provided for contractor use.

1.5.8 Base Access: Contractor personnel and property shall be subject to search and seizure upon entering Joint Base Andrews, Maryland and upon leaving the confines Joint Base Andrews, Maryland.

1.5.9 Special Qualifications: Aircraft dispatchers shall establish and maintain as a minimum: Annual Federal Aviation Administration Flight Dispatcher Certification, International Procedures Certification, Global Decision II (GDSS II) Certification, Aircraft and Personnel Automated Clearance System (APACS) Certification, Foreign Clearance Guide Certification, United States Air Force Air Mobility Command Threat Policy Matrix Certification and Global Data Center (GDC) Certification, Rockwell Collins Flight Operation System (FOS) Certification, Department of Defense Information Assurance Awareness Cyber Awareness Training/Certification . The contractor is responsible for ensuring all employees possess and maintain current certification throughout the execution of this contract.

1.5.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.11 Primary & Alternate Point of Contact (POC): The Contractor shall provide United States Army Priority Air Transport Command representative with primary & alternate POC responsible for the performance of the services or work provided. The name of this person and an alternate(s) shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The POC and alternate shall be designated in writing to the Contracting officer at least 24 hours after contract award.

1.5.12 Key Personnel: Projected replacement of key personnel designated by the Contractor in charge of executing this contract and in charge of overseeing International Flight Dispatch Services and Support must be submitted in writing to the COR and Contracting Officer 15 (fifteen) days prior to a replacement. All key personnel, FAA Certified Flight Dispatchers and/or Operations Manager must be able to communicate fluently in English both verbally and in writing.

1.5.13 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

1.5.14 Contractor Travel: Any Contractor Travel shall be at contractors own expense when required to travel CONUS during the performance of this contract to meet with the customer and provide training regarding any changes to mission planning/execution. Contractor will NOT be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR), in accordance with FAR 31.205-46 Travel Costs and the limitation of funds specified in this contract.

1.5.15 Organizational Conflict of Interests: Contractor and and/or subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.16 Contracting Officer’s Representative (COR): The COR will be nominated by the requiring activity and appointed by the contracting officer by separate letter. A copy of the COR’s appointment letter will be sent to the awarded Contractor, identifying the designated duties and limitations of the COR. The COR is authorized to conduct oversight on any and all tasks or requirements and report observations to the Contracting Officer. The COR is not authorized to change any terms or conditions in the contract that pertain to cost, schedule, performance, quality, quantity, or other legal aspects of the resulting order.

PART 2

DEFINITIONS & ACRONYMS

The definition must clearly establish what is meant. Each definition provided should be carefully considered, for that definition becomes binding for all requirements in the contract. This section should also contain a complete listing of all acronyms used, giving both the acronyms and the words represented by the acronym.

NCR – National Capital Region DAFIF - Digital Aeronautical Flight Information File DOD - Department of Defense GAT - General Air Traffic IAW – In accordance with PWS – Performance Work Statement OAT - Operational Air Traffic filing formats OCONUS – Outside Continental United States CONUS – Continental United States JMCS – Joint Military Charting Service USAPAT – United States Army Priority Air Transport Contracting Officer - An employee of the government with the authority to bind the government legally by signing a contractual instrument. FAR 1.601(2).

Contracting Officer’s Representative (COR): A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor.

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

TERPS. Terminal Enroute Procedures

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 Services: The Government will provide access to Global Decision II (GDSS II), Aircraft and Personnel Automated Clearance System (APACS), Foreign Clearance Guide Certification, United States Air Force Air Mobility Command Threat Policy Matrix, Global Data Center (GDC), and Flightdocs II LLC Flight Operations Management System.

3.2 Facilities: The Government will provide NO facilities.

3.3 Utilities: The Government will provide NO utilities.

3.4 Equipment: The Government will provide NO equipment.

3.5 Materials: The Government will provide the contractor with United States Army Priority Air Transport Command’s Standard Operating Procedures, Policies and Directives on PDF attachment via email or in person.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secure Facility: The contractor shall have the ability to store SECRET material in accordance with DoD Manual 5200.01, Volume 3, Enclosure 3. The room does not need to be certified as a secure room for SIPRNet access or handling of classified information. The individual workstation terminal must be manned with 100 percent visual accountability when SIPRNet is operational. Classified may not be left unattended even when cipher locks and biometric devices are in use. Classified information must be under the personal observation and control of an authorized individual at all times or placed in a security container in addition to the requirements in the attached DD254. (Amended12/30/2019)

4.3 Materials: The Contractor shall provide their own materials required to perform International Flight Dispatch Services Support.

4.4 Equipment: The Contractor shall provide their own equipment required to perform International Flight Dispatch Services Support.

PART 5

SPECIFIC TASKS

5.0 Basic Services/Specific Requirements: The contractor shall provide support for International Flight Dispatch Services and Support. Contractor shall provide as many FAA Part 65 certified personnel required to accomplish all aspects of mission planning and execution. Flight/Mission Planning system must be included and available to the customer so that the vendor and customer can plan and execute the same.

5.1 Flight/Mission Planning System Access: Capability to plan worldwide missions for the C-37A/B (1x Gulfstream G550 and 2 x Gulfstream V) and UC-35B (1x Cessna Citation Encore).

5.1.2 Provide full aircraft modeling algorithm for aircraft performance and fuel burn.

5.1.3 Capability to incorporate military airspace (DAFIF database imbedded).

5.1.4 Capability to obtain diplomatic clearance for overflight, arrival, and departure of foreign airspace required for high priority, high visibility missions (Tier Two and Tier Three), inside and outside of host nation/countries published lead times, at times within only a few hours of being notified.

5.1.5 Capability to plan and avoid designated countries and other designated areas in order to accommodate approved diplomatic clearance restrictions.

5.1.6 Capability to toggle between General Air Traffic (GAT) and Operational Air Traffic filing formats.

5.1.7 Capability to ensure GAT/OAT/Tactical routing/flight plans validate thru Host Nation and EUROCONTROL airspace and abide Host Nation AIP’s, DoD Foreign Clearance Guide, Central Flow Management Unit (CFMU) avoiding any delays of airlift missions.

5.1.8 Capability to electronically file valid/ approved flight plans in the Air Traffic Control system.

5.1.9 Capability to store created flight plans for a minimum of 180 days.

5.1.10 Capability to develop, produce up to date Terminal Enroute Procedures (TERPS) worldwide enroute orientation and plotting charts.

5.1.11 Capability for customer and dispatch provider to access mission planning information / documents / items / flight planning engine / flight plans through secure web access/online portal login.

5.1.12 Contractor to provide or have the ability to provide 6-week Federal Aviation Administration 14 CFR Part 65 Dispatcher Certification Course/Training or Recurrent Training, in addition to International Flight Operations Procedures or International Flight Planning Course for up to 3 personnel per year at vendor’s facility. Provide a two day (2) orientation training seminar within the vendors dispatch facility to learn all systems required immediately following any of the attended training courses mentioned in this paragraph. Vendor must be FAA approved to provide FAA CFR 14 Part 65 Dispatch Certification courses and be on the FAA approved course list (https://www.faa.gov/about/office_org/headquarters_offices/avs/offices/afx/afs/afs200/afs220/media/part65.pdf).

5.1.13 Retain capability to adjust flight planning products via the vendor(s) web portal according to customers mission accomplishment needs, i.e. requested adjustments to the format of the flight itinerary.

5.1.14 Vendor, if required, will have the ability to develop and provide host nation airport/TERPS and other flight information (Airway Charts, etc.) on short notice to the aircraft (C-37A/B, UC-35B) FMS data base.

5.2 Crew dispatch support for approximately 29 missions per contract year. With approximately 5 to 7 changes per mission.

5.2.1 FAA Part 65 certified dispatcher available 24/7/365 for flight following, execution, and mission planning of planned, no-notice, and short notice high priority missions (Tier Two and Tier Three). Contractor to provide as many FAA Part 65 certified personnel required to accomplish all aspects of mission planning and execution.

5.2.2 Dispatchers must be familiar with C-37A/B and UC-35B operating procedures to include but not limited to the various configurations of the C-37A/B and UC-35B fleet, departure/destination/alternate weather requirements, fuel policies, crew duty limitations, and the sensitivity of high visibility passengers aboard the C-37A/B and UC-35B.

5.2.3 Dispatcher shall obtain access to USTRANSCOM Global Decision Support System (GDSS) II, in order to provide flight following information and USTRANSCOM mission coordination oversight IAW DODI 4500.56.

5.2.4 Dispatcher with Secret Clearance.

5.2.5 Dispatcher shall obtain/have secure access to obtain and review the Air Force, Headquarters Air Mobility Command Threat Policy Matrix and ensure Missions are placed on the Air Tasking Order (ATO) with the ATO Integrator/Planner at least 12 Hours prior to mission execution and obtain confirmation via email. Dispatcher shall obtain Modes/Codes and disseminate to aircrews if/when required.

5.2.6 Dispatcher provide necessary flight planning, briefings (Notice to Airman, Weather, flight Plans, etc.), and airfield information with regard to aircraft suitability on all departure and arrival runways and taxiways. Dispatcher must and will obtain access and request Meteorological information through Joint Base Andrews, MD, 89 OSS/OSW Weather Forecasters, https://owsjet15.us.af.mil web portal as a primary means to deliver meteorological information to aircrews as part of their mission briefing packets 6 hours prior to departure.

5.2.6.1 Contractor shall provide Joint Military Charting Services (JMCS). JMCS is a single repository for all aeronautical information required to task and execute a global mission. In order to increase mission effectiveness on a global scale, pilots, aircrew and operational staff need a solution that reduces the time and cost associated with managing and updating navigational charts and documents. Most importantly, military and civilian charts need to integrate seamlessly regardless of file type.

Offerings:

• Complete global coverage of aeronautical navigation charts from multiple sources and in multiple file formats.

• Terrain profile displays 3D information along your intended route, including airspace.

• Updated terrain data uses the latest sources and offers improved detail with 3 arc-second resolutions.

• Full-color, vector-based charts allow you to zoom in and out without loss of detail.

5.2.7 Dispatcher running/rerunning of any flight plan to meet customer’s needs. Mission itineraries will change, on average, 5 to 7 times/changes between initial planning and actual execution. Required dispatcher initial response time to mission changes or customer queries through the message board will depend on when the change occurs:

from initial planning up to 1 week prior to initial response from vendor to customer within 6 hours is required; from 1 week prior to execution to 5 hours prior to execution – initial response from vendor to customer within 2 hours is required; from 5 hours prior to execution through execution – initial response from vendor to customer within 30 minutes is required.

5.2.8 Dispatcher delivery of products via internet, e-mail, Electronic Flight Bag program or equivalent/similar, and fax anywhere worldwide. This item must provide all required deliverables listed in Section 5 as well as providing the required updates and support necessary to maintain the services provided by the “Flight Bag” current and fully functional.

5.2.9 Dispatcher filing of flight plans 24/7/365.

5.2.10 Dispatcher validating flight plans through Euro Control, Central Flow Management unit (CFMU) compliance and Host Nations Airspace/Air Traffic Control Facilities.

5.2.11 Dispatcher coordinates European Slot Times, Submit for Diplomatic Clearances via Aircraft and Personnel Automated Clearance System (APACS), Prior Permission Required (PPRs) numbers, airport slot times, aircraft services (lavatory, fuel, deicing, parking location, hangar space, customs etc.), quiet hours, airport & service operating hours, w/Defense Attaché Office, Base/Airfield Operations, Fixed Base Operations, Airport Authorities, arrival/departure times with required agencies and provided updates (arrival/departure/mission delay information, aircraft maintenance status, etc.) via Global Decision Support System (GDSS) II. Dispatcher will contact assigned aircrew and USAPAT Mission Planner As soon As Possible upon notice of any delay or mission constraints.

5.2.12 Dispatcher transmission of flight plans to 3rd party server for electronic uplink to aircraft.

5.2.13 Dispatcher running and posting of Ops Data for planning execution purposes, and emergency procedures to include single engine departure procedures.

5.2.14 Dispatch agency establishes secure on-line portal and mobile device to enable dispatchers ability to post trip itinerary (format determined by customer), flight plans, SLOT, diplomatic clearance logs, NOTAMS, weather, runway analysis, ATC filing information, and other miscellaneous information as determined by customer. This portal must have the capability to “zip” batches of files download to mobile devices.

5.2.15 Dispatcher will review airfield suitability restrictions (Pavement Classification Number (PCN)/Aircraft Classification Number (ACN), Load Classification Number (LCN), Weight Bearing Capacity (WBC), etc.)

5.2.16 Dispatcher will review & ensure airports obtain Department of Defense (DOD), FAA/Army Host Nation approved Special Accredited Terminal Enroute Procedures (TERPS) (IAP’s, SID’s, STARS, etc.) and or submit for a TERPS review if required to U.S. Army Aeronautical Service Agency or its European Detachment.

5.2.17 Dispatcher will review the Country/Airport AIP’s, Foreign Clearance Guide for Host Nation Lead Time & Validity requirements, Holiday Observances, Airport of Arrival/Departure, Entry/Exit waypoints/preferred route of flight information.

5.3 Mobile Electronic Flight Bag & Military Charting Service (MCS) for iPad in support of 2 x C-37A/ 1 x C- 37B and 1 x UC-35B.

5.3.1 Capability to view interactive, worldwide data-driven enroute charts combined with worldwide terminal charts and text.

5.3.2 Capability to view worldwide textual and graphical weather overlays.

5.3.3 Annual Electronic Flight Bag and Military Charting Service (MCS) Subscription with up to 40 licensed installations on iPad and iOS devices or similar hardware for aviator use. The salient characteristics required are listed in Section 5.3.3.1.

5.3.3.1 Salient Characteristics of the “Electronic Flight Bag” Subscription

Title of Requirement Usage Section of PWS Referenced Subscription Annual Electronic Flight Bag

Subscription with up to 40 licensed installations on iPad and iOS devices or similar hardware for aviator use.

5.3.3

DAFIF Database Imbedded Digital Aeronautical Flight Information File is a comprehensive database of up-to date aeronautical data, including information on airports, airways, airspaces, navigation data and other facts relevant to flying in the entire world, managed by the National Geospatial- Intelligence Agency (NGA) of the United States

5.1.3

Diplomatic Clearance Obtain diplomatic clearance for overflight, arrival, and departure of foreign airspace required for high priority, high visibility missions (Tier Two and Tier Three), inside and outside of host nation/countries published lead times, at times within only a few hours of being notified.

5.1.4

Diplomatic Clearance (Cont.) Capability to plan and avoid designated countries and other designated areas in order to accommodate approved diplomatic clearance restrictions.

5.1.5

GAT and OAT Switching Capability to toggle between General Air Traffic (GAT) and Operational Air Traffic filing formats.

5.1.6

Tactical Routing Capability to ensure GAT/OAT/Tactical routing/flight plans validate thru Host Nation and EUROCONTROL airspace and abide Host Nation AIP’s, DoD Foreign Clearance Guide, Central Flow Management Unit (CFMU)

5.1.7

Electronic Filing Capability to electronically file valid/ approved flight plans in the Air Traffic Control system

5.1.8

Flight Plan Storage Capability to store created flight plans for a minimum of 180 days.

(No Maximum)

5.1.9

TERPS Capability to develop, produce up to date Terminal Enroute Procedures (TERPS) worldwide enroute orientation and plotting charts.

5.1.10

Automated Information Access Capability for customer and dispatch provider to access mission planning information /documents / items / flight planning engine / flight plans through secure web access/online portal login.

5.1.11

Weather Updates Provide necessary flight planning, briefings (Notice to Airman, Weather, flight Plans, etc.), and airfield information with regard to aircraft suitability on all departure and arrival runways and taxiways.

Dispatcher must and will obtain access and request Meteorological information through Joint Base Andrews, MD, 89 OSS/OSW Weather Forecasters, https://owsjet15.us.af.mil

5.2.6 and 5.3.2 web portal as a primary means to deliver meteorological information to aircrews as part of their mission briefing packets 6 hours prior to departure. Capability to view worldwide textual and graphical weather overlays.

Dispatch Delivery Electronic Flight Bag subscription must have the capability to receive and send products via internet, e-mail, Electronic Flight Bag program or equivalent/similar, and fax anywhere worldwide. This item must provide all required deliverables listed in Section 5

5.2.8

5.4 Supplier shall meet with customer annually at customer’s home station.

5.4.1 Present flight planning format and show options for how flight plans can be planned and delivered.

5.4.2 Discuss alternate selection and other flight planning considerations.

5.4.3 Address any coordination issues and discuss any changes to mission and flight planning products.

5.5 Runway Analysis

5.5.1 Runway Analysis and Special Engine Failure Procedures, for 2 x C-37A, 1 x C-37B and 1 x UC-35B, for worldwide Commercial, US Military, and Host Nation Military airports.

5.5.2 Contractor shall utilize digitized aircraft performance data to run algorithms against airport, terrain obstacle and environmental data to determine Maximum Take-Off Weight (MTOW), power settings and V speeds that are in compliance with FAA and ICAO regulations for engine-out procedures.

5.5.3 Contractor shall maintain a watch list of up to 100 worldwide airfields, as designated by customer.

5.5.4 Vendor will provide takeoff performance solution that are aircraft specific, airport and runway specific, aircraft configuration specific, and environmental condition specific.

5.5.5 Contractor shall make runway analysis available to customer via various means, to include customer access via a secure website.

5.5.6 Contractor shall make this website available to Dispatch support.

5.5.7 Contractor shall coordinate with the Technical POC listed below in the event any of the requirement cannot be met or require deviation.

Part 6

APPLICABLE PUBLICATIONS

6.0 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1 Contractor shall abide by United States Army Priority Air Transport (USAPAT) Command Standard Operating Procedure, Policies and Directives as well as Federal Aviation Administration, International Civil Aviation Organization, Army Regulations, Air Force Instructions, Department of Defense Instructions or any other directive as directed by USAPAT representatives. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Required Services Performance Work Statement

Acceptable Quality Level (AQL)

Method of Surveillance

Incentive (Positive and/or

Negative) Create and maintain timely, accurate, and complete mission diplomatic clearance logs to reflect the latest version of the mission

5.1 No more than one

late, incomplete, in accurate diplomatic clearance log per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Independently accomplish timely, accurate, and complete aircraft logistical coordination

5.2 No more than one

late, incomplete, in accurate logistical support coordination per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Independently accomplish timely, accurate, complete, and CFMU-validated flight plans

5.1 No more than one

late, incomplete, in accurate logistical support coordination per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Demonstrate extensive level of experience in flight planning tools to meet minimum qualification requirement

5.2 Qualified or

unqualified

Initial assessment only

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Maintain compliance with all applicable military policies, USAPAT instructions and Directives

5.2 No more than one

late, incomplete or inaccurate mission analysis per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Independently accomplish timely, accurate, and complete mission packages when tasked

5.2 No more than one

late, incomplete, or in accurate mission package per quarter in accordance with the PWS

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Accomplish the timely, accurate, and complete official communications and ensure all necessary agencies receive them

5.2 No more than one

late, incomplete, in accurate official communication per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Independently accomplish timely, accurate, and complete electronic administration of mission folders

5.2 No more than one

late, inaccurate, incomplete, or electronic mission folder per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Independently and effectively communicate in a timely, accurate, and thorough manner all mission-related information to flight dispatch and aircrew.

Capability to view interactive, worldwide data-driven reroute charts combined with worldwide terminal charts and text.

5.2 No more than one

late, inaccurate, incomplete, or untimely flight dispatch coordination per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Demonstrate extensive level of experience in reviewing airfield suitability restrictions (Pavement Classification Number(PCN)/Aircraft Classification Number

5.2 No more than one

validated late or incomplete complaint on systems, hardware, or desktop support per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to

(ACN), Load Classification Number (LCN), Weight Bearing Capacity (WBC), etc.)

performance that exceeded or failed to meet the standard.

Demonstrate extensive level of experience in review & ensure airports obtain Department of Defense (DoD), FAA/Army Host Nation approved Special Accredited Terminal Enroute Procedures (TERPS) (IAP’s, SID’s, STARS, etc.) and or submit for a TERPS review if required

5.2 No more than one

validated late or incomplete complaint on systems, hardware, or desktop support per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

Demonstrate extensive level of experience in review the Country/Airport AIP’s, Foreign Clearance Guide for Host Nation Lead Time & Validity requirements, Holiday Observances, Airport of Arrival/Departure, Entry/Exit waypoints/preferred route of flight information.

5.2 No more than one

validated late or incomplete complaint on systems, hardware, or desktop support per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

In collaboration with network management and host information technology support, planning tools vendors, coordinate, and ensure all systems applications and technical support issues are resolved.

5.3 No more than one

validated late or incomplete complaint on systems, hardware, or desktop support per quarter

Periodic assessment, customer complaint

Vendor must address customer complaint within 48 hours.

Document past performance report card, paying particular attention to performance that exceeded or failed to meet the standard.

TYPES OF SURVEILLANCE TO SELECT FROM

RANDOM SAMPLING: APPROPRIATE FOR FREQUENTLY RECURRING TASKS.

EVALUATE RANDOMLY SELECTED SAMPLES OF THE LOT TO DETERMINE THE

ACCEPTABILITY OF THE ENTIRE LOT.

RANDOM INSPECTION GUIDE, METHOD OF SURVEILLANCE, LOT SIZE, SAMPLE

SIZE, PERFORMANCE REQUIREMENT, SAMPLING PROCEDURE, INSPECTION

PROCEDURE

100 PERCENT INSPECTION: APPROPRIATE FOR TASKS THAT OCCUR

INFREQUENTLY. INSPECT AND EVALUATE PERFORMANCE EACH TIME TASK IS

PERFORMED

PERIODIC SURVEILLANCE: EVALUATION OF SAMPLES SELECTED ON OTHER

THAN 100% OR STATISTICALLY RANDOM BASIS. (I.E. MONTHLY, QUARTERLY,

SEMI-ANNUALLY ETC.)

VALIDATED CUSTOMER COMPLAINT: COMPLAINTS MUST BE VALIDATED.

TECHNICAL EXHIBIT 2 DELIVERABLES SCHEDULE

DELIVERABLE FREQUENCY # OF COPIES MEDIUM/FORMAT SUBMIT TO

Quarterly test or milestone Reports.

PWS para 5.1 thru

5.5

No later than the 5th day of each month for:

Dec, Mar, Jun, and Sep.

1 Electronic file by email as an MS Word or Excel spreadsheet attachment.

COR