PWS-1stMSC-CatererMeals-1-333rd Jan-20240110.pdf

MDEPARTMENT OF THE ARMY

PERFORMANCE WORK STATEMENTS (PWS)

CATERING FOOD SERVICES FOR

1st MISSION SUPPORT COMMAND / 1-333rd Training Activities CPT Euripides Rubio Reserve Center, Puerto Nuevo

9 January 2024

SECTION 1 GENERAL SCOPE

1. PURPOSE.

The Service Provider shall perform Catering Food Services for the 1-333rd Home station Activities at CPT Euripides Rubio Reserve Center, Puerto Nuevo, PR.

Services are to be provided at CPT Euripides Rubio Reserve Center, Puerto Nuevo for the period 3-29 Feb 2024 to meet the performance requirements stated in this contract.

1.1 The Service Provider shall perform food services to support the 1-333rd Training courses under the direction of the 1st MSC. Work to be performed by the Service provider is set forth in this solicitation.

1.2 Place of performance: The Service Provider shall deliver food to CPT Euripides

Rubio Reserve Center Dinning Facility, Puerto Nuevo, Puerto Rico Location only.

1.3 Federal Holidays. The Service Provider is required to provide services on

Federal holidays. Federal holidays are established by Federal Law and are currently as follows:

New Year’s Day 1 January Martin Luther King Jr. Day 3rd Monday in January Presidents Day 3rd Monday in February Good Friday 4th Friday in April Memorial Day Last Monday in May Juneteenth June 18 Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

1.4 Weather Conditions. The Service Provider shall be expected to provide services regardless of weather conditions. If dangerous/adverse weather, the Government will contact the Contractor to discuss Meal delivery Options or other.

1.5 Installation Shut Down. Holidays, weekends, installation shut down, and inclement weather conditions. If dangerous/adverse weather, the Government will contact the Contractor to discuss Meal delivery Options or other.

1.6 Workload. It is anticipated that during this contract there will be workload increases and decreases that will impact meal count numbers. Accordingly, final meal counts, and delivery locations will be provided in writing five (5) days prior to the scheduled feeding cycles for planning and preparation purposes.

Government may modify up to five percent (5%) meal counts (increase or decrease) with 48 hours advanced notice to the Service Provider with no penalties. The serving hours and workload information is displayed in TE-2 and includes projected headcounts for this agreement. This workload is provided to assist offerors in proposal preparation and shall not be a limiting factor on the service provider’s obligation to perform all services described in this contract to the required level of effort.

1.8 The Service Provider shall provide their employees detailed instruction on Government policies and regulations in the areas of food safety and sanitation, health (TB MED 530, AR & DA Pam 30-22), fire prevention, energy conservation, and environmental compliance as they pertain to the services specified in this PWS.

1.8 a. Food employees will vigorously wash hands and exposed arms for at least 20 seconds with ward water and soap at a designated hand washing sink before preparation or working with exposed food; after the toilet, after breaks, after coughing, sneezing, using a handkerchief or tissues, using tobacco, eating or drinking; after handling soiled equipment or utensils; during food preparation, as often as necessary to remove soil and contamination and to prevent cross contamination when changing tasks; between working with raw food and ready-to- eat food; after engaging in other activities that contaminate your hands.

1.8 b. If an alcohol-based hand sanitizer is used, it will be applied only to hands that are thoroughly cleaned as described in 1.8 a.

1.8 c. Food employees need to wear authorized hair restraints (i.e. hats, hair nets) to keep hair from contaminating exposed food, clean equipment, utensils and linens.

1.9 Employee Roster. Prior to the contract start date, the Service Provider shall provide a roster of Service Provider personnel employed under this contract, to the CPT Euripides Rubio Reserve Center, Puerto Nuevo Installation Services Officer, and Contracting Officer Representative (COR). This roster shall show employee name, and position title. The company name, Service Provider or sub-Service Provider shall also be identified on the employee listing and this contract number. The roster shall also show telephone or pager numbers of the Primary and Alternate Supervisory personnel.

Subsequent changes to these rosters shall be forwarded to the CPT Euripides Rubio Reserve Center, Puerto Nuevo Installation Services Officer, and Contracting Officer Representative (COR).

1.10 Performance Assessment. Government’s Quality Assurance shall be implemented considering the standard for performance is provided in TE-1, Performance Requirements Summary.

1.11 Period of Performance: 3-29 Feb 2024 (30 Soldiers per course per day). Meal hours shall be confirmed with the COR at least one week in advance of the first meal to be served on February 3, 2024.

1.12 Uniforms. Acceptable dress standards for the work assigned. Employees shall wear a clean, complete, and serviceable uniform, to include shirt, pants, non-slip shoes and name tags, when working. All uniforms must comply with TB MED 530.

1.13 Fraud, Waste and Abuse. Service Provider personnel shall be alert to suspected situations of fraud, waste, and abuse against the Government that are observed during the performance of this PWS. The Service Provider shall take corrective action within his area and immediately report these situations to the Contracting Officer or DGR.

1.14 Legal Qualifications. Service Provider personnel shall be lawfully employable in the United States. Government rules, regulations, laws, directives, and requirements, in place or issued during the performance period, shall apply to all Service Provider personnel. The Service Provider shall be solely responsible for any costs resulting from Service Provider employee violations. Personnel with outstanding felony warrants or felony convictions pose a security risk and shall not perform services under this contract.

1.15 Technical Qualifications and Training. Service Provider personnel shall have job- appropriate education, training, experience, and certifications prior to performing work under the contract. The Service Provider shall, without additional expense to the Government, be responsible for complying with any Federal, State, and municipal laws, codes, and regulations applicable to the performance of the work.

1.16 Service Provider Issued Vehicle Identification. Service Provider-owned vehicles used in the performance of services under this contract and on Government Installation shall be legibly and conspicuously marked with the Service Provider's name, address and telephone number. Markings shall be placed on both sides of the vehicle.

1.17 Service Provider’s Management Plan. The Service Provider is responsible to implement a good Management Plan. The Service Provider’s plan shall consider but not be limited to the following:

• An organizational line and block chart from top-level management to and including first line supervisors.

• The communication method for disseminating information within the Service Provider’s organization, as well as with other Service Providers and Government staff. This information includes, but is not limited to, changes to policies and procedures and contract content including modifications.

• Replacement staffing, recruiting, and maintaining adequately experienced and trained personnel procedures.

• The methods planned for controlling costs, specifically, any innovative methods and the basis for confidence in these methods.

1.18 Quality Control (QC). The Service Provider shall establish and maintain a quality work performed considering the PWS requirements and performance standards.

1.18.1. Quality Control Elements for contractor consideration:

• Personnel health and hygiene.

• Safety.

• Fire prevention and evacuation.

• Environmental protection.

• Energy conservation.

• Employee training.

• Hazard communication standards (OSHA) for use of chemicals.

• Government Property.

• Recycle Program

• Security.

• Key control.

• Schedule for infrequent cleaning tasks.

1.18.2 Government Quality Assurance (QA) Surveillance –Service Provider performance is subject to Government inspection. This will occur either during the Service Provider’s operations or upon completion of the tasks. The Government will evaluate the effectiveness of the Service Provider’s performance at its discretion. The Government’s QA is not a substitute for QC by the Service Provider. All costs associated with rework are the responsibility of the Service Provider. The Government reserves the right to choose the inspection methodology and to vary the inspection methodology utilized during the work, without notice to the Service Provider.

1.18.3 Security Reporting Requirements. N/A

1.18.3.1 Security Reviews. N/A

1.18.3.2 Data Security. N/A

1.18.3.3 Breach of Security. N/A

1.18.3.4 Disclosure of Activities or Information. N/A

1.18.4 Safety Implementation. The Service Provider shall perform all operations IAW Occupational Safety and Health Act (OSHA) and all applicable Federal, State and Local requirements. The Service Provider’s safety program shall fully comply with the provisions of all Installation, Army and DOD safety regulations, to include, AR 385-10, Army Safety Program; AR 385-40, Accident Reporting and Records; AR 40-5, Preventive Medicine; Title 29 CFR 1910, 1926, and 1960 Occupational Safety and Health Administration (OSHA) regulation; and applicable federal, state and local requirements will apply. In cases where requirements conflict, the stricter requirement shall apply. The Service Provider shall enable service provider personnel to conduct their work in a safe manner and to recognize and report hazardous conditions. Initial safety instruction shall be conducted as a part of new personnel in processing. The Service Provider shall be responsible for all damages to persons or property that occur because of the Service Provider’s fault or negligence and shall take proper safety and health precautions to protect the work, the workers, the public, and the property of others. The Service Provider shall update up-date personnel on safety as changes occur.

1.18.4.1 Provisions. N/A

1.18.4.2 Safety Compliance. The Service Provider is solely responsible for compliance with the Occupational Safety and Health Act (OSHA) (Public Law 91-596) and the resulting standards, OSHA Standard 29 CFR 1910, 1926, and the protection of their employees. It is the Service Provider's sole responsibility to make certain that all safety requirements are met. The Government’s interest is to protect Government personnel working in or around Service Provider operations, and with protection of Government equipment/property.

1.18.4.3 Working Conditions Report. The Service Provider shall make available to Service Provider employee’s hazard reporting procedures IAW 29 Code of Federal Regulations (CFR) 1910 or 1960, as applicable.

1.18.4.4 NOT USED

1.18.4.5 Protective Equipment. The Service Provider shall ensure their employees use the appropriate personal protective equipment required by statutory or regulatory standards. Personal protective equipment shall be maintained in a safe, sanitary and operational condition in accordance with OSHA standards.

1.18.4.6 Accident / Mishap Reporting. The Service Provider shall report to the Contracting Officer and Safety office without delay by telephone or other media, any accident involving work-related injury, illness, or disease, motor vehicle accidents or non-vehicle property damage accidents. The Service Provider shall comply with AR 385-10/DA PAM 385-40, OSHA 29 CFR part 1904-1904.12, Regulation 385-10, and other regulatory agency requirements for record keeping and reporting of all accidents in the course of Service Provider work, which result in death, trauma, occupational disease, property damage, or environmental damage. The Service Provider shall process reports of Service Provider employee injuries IAW AR 190-45, Chapter 8, AR 385-10. The Contracting Officer will advise the Service Provider if additional information or reports are required for each occurrence. In addition, the Service Provider shall report to the Contracting Officer damage to Government property regardless of the dollar amount.

1.18.4.7 Control of Mishap Scene. The Service Provider shall establish control over the scene of an accident or mishap, both to prevent further injury to persons or damage to property, and to preserve evidence, until otherwise directed by a duly appointed investigating officer. The Service Provider shall cooperate fully with and assist Government personnel to conduct accident and mishap investigations arising from any work or other activity performed under or related to this PWS.

1.18.4.8 Safety Inspections. The Service Provider shall inspect and survey Service Provider work areas for potential safety hazards. The Government reserves the right to conduct announced or unannounced safety inspections at any time on equipment and facilities used in support of the contract. The Service Provider shall cooperate with Government officials in the conduct of all investigations. If an Army inspector observes a potential OSHA violation, he/she will report the violation to the Contracting Officer who will then notify the Service Provider. In the event an unsafe condition is discovered by the Service Provider with Government-provided facilities or equipment, the Safety Office, DGR, and Contracting Officer will be notified immediately. Army Safety, Fire Protection, and Bioenvironmental Engineering officials may periodically enter a Service Provider's workplace to verify working conditions of personnel, provided the Contracting Officer authorizes such action. If an improper procedure or unsafe condition exists, which places personnel or equipment in jeopardy, the Contracting Officer will notify the Service Provider and request immediate corrective action. Department of Labor OSHA inspectors are authorized right of entry to inspect any place of employment operated by a Service Provider. They are, for the most part, "NO NOTICE" inspections. NOTE:

Notify the Safety Office if an OSHA inspector visits the site unescorted by an Army Safety Technician.

1.18.4.9 Safety Instruction. The Service Provider shall provide initial indoctrination and continuing instruction to all employees to enable employees to conduct their work in a safe manner and to recognize and report hazardous conditions for corrective or abatement action. Initial indoctrination shall be provided for safe work practices; proper use, care, and maintenance of equipment; awareness of all existing hazards; reporting hazards, accidents, and mishaps; employee responsibility for accident and fire prevention; fire evacuation routes; and shelter areas. This training is the responsibility of the Service Provider.

1.18.4.10 Failure to Comply. If the Service Provider fails or refuses to comply with its safety standards, or performs work in a manner, which creates a safety or health hazard to Government or Service Provider employees, the Contracting Officer may issue an order stopping all, or part, of the work until satisfactory corrective action has been taken.

No part of lost time due to any such stop work order shall be made the subject of a claim for extension of time, excess costs, or damages to the Service Provider. If citations are issued to the Service Provider due to noncompliance with OSHA standard, the Service Provider shall prepare and coordinate responses and resolutions to the citation findings.

1.18.4.11 Liability for Violations. Contractor shall be aware that possession / and entrance of firearms and medicinal marihuana in a military installation is prohibited by federal laws. The Service Provider is responsible to properly comply of all federal and local laws and regulations, including the terms and conditions of the contract.

Contractor is responsible to make aware all employees of the prosecution consequences of non-compliance. Non-compliance with requirements is grounds for cancellation of this award.

1.18.5 Contingency Plan. This is a military installation and emergencies outside of Government Control can exist (shootings or other). The Government will notify immediately in case of an emergency. Contractor shall be able to react to the situation as prescribe by the Government when necessary. The Service Provider shall provide necessary support, as required. Sudden or unusual events could result in a great impact upon the Service Provider's performance and contract requirements. The Service Provider shall have close coordination with the Government to address all procedures, personnel, and the means of accomplishing functions in the contract under the circumstances or contingency conditions.

SECTION 2

INSTALLATION PROGRAMS

for the period services are conducted

2.1 Fire Prevention Program. The Service Provider shall comply with Puerto Nuevo Fire Prevention Program IAW Army Regulation 420-3 and National Fire Prevention Association guidelines. The Service Provider shall familiarize its personnel with the method of initiating a fire alarm.

2.2 The Service Provider and its personnel shall be cognizant of, and shall observe, requirements for the handling and storage of combustible supplies and materials and the daily disposal of combustible waste, i.e. burners, etc.

2.3 The Service Provider, with or without advance notice, shall participate in all Government conducted fire, environmental and other emergency drills, unless otherwise excused. The Service Provider shall follow the direction of Government fire, security, and emergency management officials, and take corrective action to remedy deficiencies in its performance of emergency response procedures.

2.4 Risk Management. Risk Management Assessments shall be conducted on all operations IAW Field Manual (FM) 100-14, Risk Management.

2.5 Environmental Protection/Conservation of Utilities and Resources. The Service Provider shall be directly responsible for instructing Service Provider employees in utility conservation and recycling practices maintained within Government facilities.

2.6 Energy and Conservation Program. The Service Provider shall participate in the Installation energy conservation program and comply with AR 11-27, Army Energy Program, and the Installation energy conservation program. The Contractor shall attend meetings (if any) of the Energy Conservation and Resource Management Committee. The Contracting Officer shall approve the use of high-energy consuming tools or equipment.

2.7 Laws, Regulations and Standards. The Service Provider shall comply with all Federal, state, and local environmental protection laws, regulations, and standards.

The Government reserves the right to conduct announced or unannounced environmental inspections at any time on equipment and facilities used in support of the contract. Citations for non-compliance with environmental standards on Government facilities operated by the Service Provider shall be forwarded to the DGR. Citation resolution will involve the DGR, Installation Environmental Office, 1st MSC Team Chief, and the agency issuing the citation. The Service Provider may be held liable for all fines and penalties associated with non-compliance.

2.8 Recycling Program. The Service Provider shall comply with the Installation Recycling Program that encompasses the collection of items and materials that are reusable in their present form, such as pallets, and items that are suitable for recycling, such as paper, glass, and plastics, and spent brass.

SECTION 3

SERVICE PROVIDER FURNISHED ITEMS

3.1 GENERAL. The Service Provider shall furnish all meals, supplies and services to meet performance requirements. Preparation of meals at the Government facility is not authorized.

3.1 a CLEANING SUPPLIES. Standard: Contractor shall have all necessary Cleaning Supplies at the dining location to perform tasks and ensure proper service is provided and requirement is met.

3.1 b Expendable/Durable Service Supplies.

Standard: Contractor shall have all necessary Supplies (including paper ware, cups, flatware, and napkins) at the dining location to perform tasks and ensure proper service is provided and requirement is met.

SECTION 4

SPECIFIC TASKS FOOD SERVICE

4.1 Food Service: Is limited to, preparing (at a location other than the Government facility), delivering and serving of food and includes the performance of sanitation functions.

MENU PLANNING.

4.1 a Plan a menu for Lunch and Dinner regular to meet the following performance requirements:

Standards: Minimum menu requirements are in TE-4.

Standards: Menus must be approved by COR prior to implementation.

4.1 b Provide meal service to meet the performance requirements below:

Daily meals to 30 Soldiers for the period of 3-29 FEBRUARY 2024, as stated in table below with a potential increase or decrease of 5%. Notification would be provided by the Government in writing at least 48 hours before the event.

Days Requirements/per day 3-29 Feb 2024 Lunch & Dinner

4.1c - Serve meals and maintain self-service items, ice, and beverages during designated meal periods.

Standards: Self-service items are available for diners without delay.

Meals start on time.

4.1d - Provide single service disposable items; dinnerware and utensils to diners.

Standards: Single service disposable items; dinnerware and utensils are available to diners without delay during the scheduled meal period.

4.1e- Set up, display food, and break down serving lines.

Standards: Serving lines are set up no earlier than 15 minutes prior to the scheduled start of the meal period. Breakdown of the serving lines begins within 15 minutes after the conclusion of the scheduled meal period, including any authorized extensions, and completed within 60 minutes.

4.1f- Maintain Sanitation Training Certificates and Records.

Standards: TB MED 530.

4.1g Provide service at the delivery location to meet the performance requirements below:

Standards: Each diner is afforded a clean area (table, chairs) to eat without delay.

Appropriate condiments are available without delay.

4.1i– Single service disposable dinnerware protected from cross-contamination.

4.1j - Clean spills, trash, and debris and remove soiled dinnerware occasionally left by diners.

Standard: Spills cleaned, trash and debris picked up, within 5 minutes of occurrence.

4.1k - Clean dining room tables.

Standards: Dining area and furniture are visibly free of dirt, grease, residue, and food particles.

SECTION 5

SPECIFIC TASKS

FOOD SERVICE EQUIPMENT AND UTENSIL CLEANING

5-1 FOOD SERVICE EQUIPMENT AND UTENSIL CLEANING. Clean contractor owned food service equipment and utensils utilized to meet performance requirements

5-1a - Clean all non-food contact surfaces.

5-1b - Clean and sanitize all food contact surfaces.

5-1c - Protect clean and sanitized contractor owned and utilized equipment and utensils from contamination.

Standards for 5-1a thru 5-1c above:

Contractor owned equipment and utensils clean to sight and touch.

Contractor owned and utilized manual wares progressively washed and not permitted to accumulate.

Spilled food debris on floors and shelves cleaned upon occurrence.

Standards:

Storage compartments/cabinets cleaned IAW cleaning schedule.

Surfaces are clean to sight and touch and visibly free of mold, grease, food particles and foreign matter.

SECTION 6

FACILITY SANITATION

6-1 FACILITY SANITATION. Perform the following tasks as part of the daily operation to meet the performance requirements:

Standards: Floor areas, are visibly clean at the scheduled start of each meal period and prior to closing for the day. Spills, dirt, and accumulated water shall be cleaned during the scheduled meal period in all common areas accessible by diners.

Compliance with Title 29, CFR 1910.1200.

6-1a– Discard garbage and refuse.

Standards: Garbage and refuse containers shall be clean and empty prior to the start of the meal period and disposed of (placed in dumpster containers) throughout the meal period and to ensure garbage container is not over-flowing. Dispose of garbage and refuse within 15 minutes.

6-1c – Empty and clean garbage and recycle containers.

Standard: Garbage cans are emptied, and new liners installed as they become full.

Garbage cans are cleaned following each scheduled meal period.

SECTION 7

QUALITY CONTROL

7-1 QUALITY CONTROL (QC). Provide QC service to meet performance requirements

7-1a – Conduct QC during performance.

TE-1 PERFORMANCE REQUIREMENTS SUMMARY

TE-1 PERFORMANCE EVALUATIONS.

TE-1a Unacceptable Performance. Service provider performance will be unacceptable and rated defective when the number of recorded defects exceeds the allowable number of defects. Once a defect has been identified it remains a defect, regardless of if it has been corrected.

TE-1b Response to Concerns Noted by the Government. When the KO or Installation Services Officer brings concerns to the Service provider, the Service provider shall respond in the format, and within the response time, required by the KO or Installation Services Officer.

TE-1c Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide corrective action plans, timely identification of issues and effective management of subcontractors. The Contractor shall assure customer satisfaction and professional and ethical behavior of all Contractor personnel. Within the bounds of acquisition policy, the Army intends to work to find solutions that will be beneficial to both the Government and its Contractors. For this reason, Non-Conformance Letters (NCRs) shall be issued to the contractor in addition to the CPARS documentation.

All contractor nonconformance with contract requirements shall be documented.

Maintaining documentation of all contractor nonconformance is part of contractor past performance data and can be used to identify negative performance trends.

All government discovered contractor nonconformance shall be documented at the time of discovery. Documentation will, as a minimum, include the contract and order number, reference to the specific contract requirement, the specific deficiency to the requirement, where it was discovered, the date and time it was discovered, focal point for the contractor who was notified and suspense date for contractor response.

Nonconformance shall be classified in one of three categories: level I (Minor), level II (Major) or level III (Critical).

Level I (Minor) nonconformance is defined as a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. Minor nonconformance usually can be corrected on the spot, where no further corrective action (CA) response is necessary and can be issued to the contractor either through a verbal or written Non-Conformance Report

(NCR). The COR will notify the KO when the NCR is issued and document those NCRs in their monthly reports. Written NCRs will be signed and issued by the KO. Defective services found by the Government shall be restored on the workday following the notification to the Contractor.

Level II (Major) nonconformance is defined as a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. Deficiencies that are recurring (several levels I nonconformance documented by the government) or for a non-responsive contractor indicating a trend or failure of the contractor’s quality control can also be classified as a level II NCR. MICC KO will issue all level II NCR in writing to the appropriate contractor management level to emphasize the seriousness of contractor’s failure to comply with requirements and the possible contractual remedies for failing to take appropriate CA. The written NCR shall require the contractor to develop a Corrective Action Plan (CAP) which identifies the root cause, CA for the root cause, CA for the specific nonconformance and the date the CA will be completed.

Level III (Critical) nonconformance is defined as a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II NCR or is for a non-responsive contractor to a level II NCR. Critical non-conformances shall result in the issuance of a written NCR to the contractor requiring the development of a CAP by the contractor which identifies the root cause, CA for the root cause, CA for the specific nonconformance and the date the CAs will be complete. The MICC contracting office director or deputy director will issue all level III NCRs to contractor senior management to emphasize the seriousness of contractor’s failure to comply with requirements and the possible contractual remedies for failing to take appropriate CA.

If the nonconformance cannot be corrected on the spot, the contractor shall be given a suspense date to correct the deficiency. Level II and level III non-conformances shall result in issuance of a written NCR to the contractor.

Written NCRs will be accomplished using the NCR Form. Level III NCRs which are issued to senior level contractor personnel by the director or deputy director of the contracting office will have a cover letter on MICC contracting office letterhead expressing the seriousness of the nonconformance and possible consequences for failure to take adequate CA.

When a level II or III NCR is issued, the contractor will be required to develop a CAP to identify the root cause of the nonconformance and address CA for the specific nonconformance, CA to the root cause to prevent recurrence and a timeline for completion. The government will evaluate the contractor’s CAP to determine if the contractor has adequately addressed the specific nonconformance and the root cause and document the results of the government evaluation.

NCRs shall be tracked and followed up by the contract administration office and the COR to ensure that the contractor when required identifies and takes appropriate CA to the root cause and to the specific nonconformance within the required timeline. Once all CA has been implemented, is considered complete, is acceptable and the government has verified implementation of all contractor required actions, the contractor will be notified in writing that the action is closed.

The KO will make a final written determination of the government’s remedies if the nonconformance is not corrected by the contractor after receiving notice and a reasonable opportunity to correct the work.

TE-1d Customer Complaint. When a customer is dissatisfied with the quality of a required service the Installation Services Officer will forward to the Service provider for response. The Service provider will respond to the Installation Services Officer within 4 hours of receipt, and complete corrective action within 24 hours of receiving complaint.

The Service provider will reply in writing to the Installation Services Officer by the required suspense date explaining why performance was unacceptable, how the discrepancy was or will be corrected, and how recurrence of the problem will be prevented in the future. Discrepancies identified on Customer Complains will not be added to the defective samples found under random sampling for the purposes of reductions in contract payment. However, if the discrepancy is not corrected by the time a scheduled inspection is conducted and it is found to be defective within selected samples, it will be counted as a defect.

TE-1e Incidental Observations. When a deficiency is identified by other than scheduled inspection or customer complaint the Government will issue an Incidental Observation.

The Service provider will respond to the Installation Services Officer within 4 hours of receipt, and complete corrective action within 24 hours of receiving complaint. The Service provider will reply in writing to the Installation Services Officer by the required suspense date explaining why performance was unacceptable, how the discrepancy was or will be corrected, and how recurrence of the problem will be prevented in the future. Discrepancies identified on Incidental Observations will not be added to the defective samples found under random sampling. However, if the discrepancy is not corrected by the time a scheduled inspection is conducted and it is found to be defective within selected samples, it will be counted as a defect.

TE-1f Unscheduled Inspections. Unscheduled evaluations will be conducted at the discretion of the Government to monitor any or all problem areas in contract performance, recurring deficiencies or those requirements that have no specific inspection procedures, as frequent as necessary to confirm the Service provider is identifying deficiencies, is correcting the problems, and is managing to ensure satisfactory performance is sustained.

TECHNICAL EXHIBIT (TE) 1

PERFORMANCE REQUIREMENT SUMMARY

The government will monitor the contractor’s performance through the government performance requirement summary (PRS), see below table, to be used in this contract, and is provided for convenience to the contractor.

REQUIRED SERVICE

REFERENCE

MEETS

STANDARDS

of PARA(s)

ACCEPTABLE LEVEL

SAMPLING

METHOD

(Column 1) (Column 2) (Column 3) (Column 4) Section 4

4-1a thru 4-1l Meet standards 100% of the time

Random Food Service Section 5

5-1a thru 5-1c

Meet standards 100% of the time

Random Food Service Equipment and Utensil Cleaning Section 5

5-1d Meet standards 98% of the time

Random Clean and Sanitize Ice Making Machines Section 6

6-1a thru 6-1c Meet standards 98% of the time

Random Facility Maintenance and Sanitation Section 7

7-1b Meet standards 98% of the time

Random Quality Control

TE-1

TE-1d Meet standards 98% of the time

Random Customer Complaint

TE-1

TE-1e

Meet standards 98% of the time Random

Incidental Observations

TE-4

TE-4a and 4b

Meet standards 100% of the time Daily Meals Menu Planning

Standards

Technical Exhibit (TE) 2

WORKLOAD AND FOOD SERVICES HOURS

Meal Serving Periods Lunch Dinner 1100- 1230 1700-1800 11:30am – 12:30pm 5:00pm – 6:00PM

Technical Exhibit (TE)-3

NOT USED

Technical Exhibit (TE)-4

MEALS MENU PLANNING STANDARDS

TE-4a Regular Breakfast:

NOT USED

TE-4b Regular Lunch/Dinner:

a) One soup, either cream based, or broth based. Vary the type from day-to-day and include vegetarian soups in the rotation. The same selections may be offered at both lunch and dinner but should rotate across the menu cycle. The soup selection(s) should complement the meal.

b) Two main entrée choices must be provided. At least one main entrée should be from naturally low-fat cuts and prepared with minimal added fat. Prepare and serve selections such as lean fish, poultry, meat (round or loin cuts) without added fat by baking, grilling, or roasting, with visible fat removed.

1. Serve fish at least once during performance period as a main entrée. Serve one fish high in omega 3 (salmon, tuna, trout, herring, or mackerel).

2. Serve only lean (fat content not to exceed 10 percent) ground beef and lean ground poultry with no fillers or ex-tenders.

3. Pre-prepared, lean-option entrées should contain fewer than 500 calories with less than 35 percent of the calories from fat (under 18 grams of total fat per serving), fewer than 10 percent of the calories from saturated fat (under 5 grams of saturated fat per serving) and fewer than 600 mg of sodium. Rare exceptions for pre-prepared entrées may have 800 mg of sodium for infrequently served items.

4. No more than one fried entrée per meal, and fried entrées should be minimized across the menu cycle. No more than one fried entrée per day may be offered

c) One or more appropriate sauces or gravies to accompany entrées, if required for traditional service of the item, should be served separately unless it is an integral part of the recipe. Seek and use low sodium sauces and gravies. Freshly prepared in-house gravies and sauces are preferred.

d) Two hot starch sides should be available. Offer white or sweet potatoes without additional fats and an additional starch to complement the entrées. Whole grain and white whole grain pasta and rice incorporated into recipes and menu. Consider whole grain rice blends and other whole grains such as amaranth, bulgur, and quinoa.

e) One cooked vegetable per meal for liberal selections by diners. Choice must be non-starchy and a good source of vitamin A or vitamin C (colorful, dark leafy, and deep yellow, orange, and red vegetables, including carrots, squash, tomatoes, zucchini, spinach, greens, and broccoli). Starchy vegetables include corn, peas (black-eyed, green), beans (chickpeas and baked, black, kidney, lima, navy, pinto, and refried beans). All frozen or canned vegetables should contain less than 230 mg of sodium per serving.

f) Offer one whole grain bread type (multigrain, white with whole grains, or 100 percent whole wheat with at least two grams of fiber per serving). At least bread type should be fortified with calcium (150 mg), folate (16 micrograms), and iron (0.72 mg), with less than 230 mg of sodium per serving. Additionally, offer one selection of hot rolls, cornbread, garlic bread, or biscuits to complement the entrée.

g) Standard salad should consist of a leafy green salad (at least 50 percent dark green leaves, such as romaine or spinach) and fresh toppings, such as carrots, radishes, tomatoes, cucumber, green pepper, onion, and mushrooms. Should also contain two separate salad dressings choices (regular), and one choices of low-fat dressings.

reduced fat If preparing chilled salads, use reduced or low-fat mayonnaise and reduced or low-fat salad dressings.

h) Butter pats or margarine spreads with zero grams of trans fat per serving. Offer a choice of two or more nut spreads, jams, or jellies. Offer at least one fruit spread or low-sugar jam or jelly.

i) Offer sodium-free seasonings at every meal. Sodium-free seasonings must not contain MSG.

j) Offer two different types of dessert choices (such as cookies, cake, pie, low-fat ice cream or yogurt, gelatin, or pudding) that vary daily.

k) Standard beverage choices, including decaffeinated beverage alternatives.

Technical Exhibit (TE)-5

ADDITIONAL INFORMATION

Required Insurance – In accordance with FAR 52.228-5

The contractor shall, at his own expense, provide and maintain during the entire performance of this contract at least the kinds and minimum amounts of insurance required in the schedule or elsewhere in the contract.

TYPE AMOUNT

1. Workmen’s Compensation

The required Workmen’s Compensation $100,000 Each Insurance shall extend to cover Accident Employee’s liability for accidental $500,000 Disease Bodily injury or death and for Policy Limit Occupational disease with a minimum $100,000 Disease Liability of: Each Employee

Note: Workmen’s Compensation: Can be replaced with FONDO DEL SEGURO DEL

ESTADO.

2. Comprehensive General Liability with minimum limits of:

Per accident or occurrence For bodily injury $500,000.00

This insurance shall include Contractor’s protective liability and contractual liability.

3. Comprehensive Automobile Liability Insurance with minimum limits of:

(Automobile Liability only applicable to company owned vehicles and/or vehicles used in the direct performance of services/construction within this contract.)

Per Person $200,000.00 Per Occurrence for Bodily Injury $500,000.00 Per Occurrence for Property Damage $ 20,000.00 or Combined Single Limit $500,000.00

b. Within two (2) calendar days after contract award, the Contractor shall submit the insurance policies. The policies evidencing required insurance shall contain an endorsement to the effect that “any cancellation or any material change adversely affecting the Government’s interest shall not be effective (1) for such period as the laws of the state in which this contract is to be performed, or (2) until 30 days after insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer”

c. The Contractor shall insert the substance of this clause, including this paragraph c, in subcontractors under this contract that require work on a Government Installation or U.S. Army Reserve Center and shall require subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the contract. (The Contractor shall maintain a copy of all subcontractors’ proofs of required insurance and shall make copies available to the Contracting Officer upon request.)

Access and general protection/security policy and procedures: Contractor and all associated sub-contractor(s) employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Entrance on to CPT Euripides Rubio Reserve Center, Puerto Nuevo by contractor personnel may require clearance of a DD 369, Police Record Check. A DD369 Form shall be filled out and the original submitted to the Contracting Officer Representative (COR) for processing. The COR shall provide the original to the Contracting Officer with the results. Approved access is provided annually. Once the Contracting Officer execute the Option Period, a new DD Form 369 is required to renew the access for another year. Any background that comes with remarks needs to be address by the correspondent employee and resubmit for clearance. Failure to pass background check will deny access to CPT Euripides Rubio Reserve Center, Puerto Nuevo automatically. Waivers are not allowed under this section.

ALL NON-US GARRISON ID CARD APPLICANTS WILL PROVIDE A VALID AND

ORIGINAL FORM OF ID (STATE DRIVER’S LICENSE, PASSPORT, AND SO FORTH,

WHICH COMPLIES WITH PUBLIC LAW (THE REAL ID ACT OF 2005)). THIS IS TO

PROVE IDENTITY (FOR ENROLL-MENT INTO THE AIE DATABASE IF AVAILABLE)

AND ISSUE A VISITOR PASS OR CARD. SECURITY PERSONNEL PROCESSING

AN APPLICANT WILL SCREEN DOCUMENTS FOR EVIDENCE OF TAMPERING,

COUNTERFEITING, OR OTHER ALTERATION. A CHECK OF RECORDS THROUGH

THE NATIONAL CRIME INFORMATION CENTER (NCIC) INTERSTATE

IDENTIFICATION INDEX (III) IS THE ARMY MINIMUM BASELINE BACKGROUND

CHECK FOR ENTRANCE ONTO ARMY INSTALLATIONS FOR NON-CAC HOLDERS

TO INCLUDE ENTRANCE OF VISITORS. THE FBI PERMITS THE USE OF NCIC III

FOR VETTING VISITORS TO ENSURE THE SECURITY OF MILITARY

INSTALLATIONS. PROCEDURES: THE NCIC-III AND “PERSONS” FILES CHECKS

ARE ACCOMPLISHED BY USING THE “QWI” INQUIRY UNDER THE PURPOSE

CODE C. THE QWI IS AN NCIC INQUIRY MESSAGE WHICH PROVIDES THE

AUTHORIZED USER WITH THE CAPABILITY TO ACCESS BOTH THE NCIC-III (FOR

CRIMINAL HISTORY) AND NCIC PERSONS FILES SIMULTANEOUSLY WITH ONE

INQUIRY. THE NCIC PERSONS FILES INCLUDES WANTED PERSONS, KNOWN OR

APPROPRIATELY SUSPECTED TERRORIST (KST) LIST, MISSING PERSON FILE,

FOREIGN FUGITIVE, WANTED PERSON, GANG, PROTECTION ORDER,

IMMIGRATION VIOLATOR, IDENTITY THEFT, SUPERVISED RELEASE, VIOLENT

PERSON, PROTECTIVE INTEREST FILES AND THE NATIONAL SEX OFFENDER

REGISTRY. THIS REQUIREMENT APPLIES TO ALL UNAFFILIATED PERSONNEL

(VISITORS) NOT IN POSSESSION OF ONE OF THE ID CARDS REAL ID:

CONTRACTOR PERSONNEL SHALL POSSESS A VALID REAL ID (EX. PR DRIVER

LICENSE WITH THE STAR) TO REQUEST ACCESS AT FORT BUCHANAN. THIS IS

MANDATORY AFTER OCTOBER 1, 2022. CONTRACTOR IS RESPONSIBLE TO

ENSURE ALL EMPLOYEES DRIVING OR REQUESTING ACCESS AT CPT

EURIPIDES RUIBIO RESERVE CENTER, PUERTO NUEVOPOSSESS A VALID”

REAL ID.