Purchase Description.docx

PURCHASE DESCRIPTION

NX and FEMAP Software Maintenance and Support 8/20/2024

1.0 DESCRIPTION. The Contractor shall provide the perpetual licenses, software maintenance and support to the AFSC/EN Engineering Directorate, Robins DEATHSTAR Lab, at Robins Air Force Base (AFB), Georgia.

1.1 The contractor shall provide the following:

1.2 Detail the Commodity/Deliverables:

· Technical support over the telephone, 24 hours a day, 5 days a week, with a guaranteed 2 hour response time.

· Access to web support tools 24 hours a day, 7 days a week.

· Online tutorials for the web support tool.

· Live remove desktop diagnostics

· Software upgrades and patches.

· Product and support email alerts.

2.0 Service Support.

2.1 Delivery.

2.1.1 Government Representatives. The following individuals will serve as the Primary and Alternate Government Representatives as the points of contact through which all contractor-provided services will be requested and accomplished for AFSC/EN. Government Representatives will not supervise the Contractor, and they are not empowered to make any contractual commitments or to authorize and contractual changes on the Government’s behalf. The following individuals will serve as Government Representatives for AFSC/EN.

2.2 Shipping/Delivery/Period of Performance. The Contractor shall within 15 business days of contract award, email email the Government point of contact listed above with information on how to access services provided by this maintenance service agreement. Any deliverables including software updates, patches, and releases shall be provided electronically as they are released to the Government point of contact.

2.3 Ship To Address.

Unit: AFSC/EN

DODAAC: F3QCCM

Address: Same as above

2.4 Incidental Services.

2.4.1 Installation. As listed in Section 1.1

2.4.2 2.4.2 Training. As listed in Section 1.1

2.4.3 Technical support. As listed in Section 1.1

2.5 Warranty. The Contractor shall be authorized by the manufacturer to provide warranty support.

2.6 Options. None

3.0 Government Furnished Equipment and Services or Government Furnished Property (GFP) and services. None.

4.0 General Information.

4.4 Security Requirements.

4.4.1 Government Security Regulations. The Contractor shall ensure personnel, information, system, facility, and international security requirements are met in accordance with 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM), Air Force Instruction (AFI) 31-101, Integrated Defense.

4.4.3 Communications Security (COMSEC). The Contractor shall use only secure communications methods and/or equipment to transmit or otherwise transfer classified and/or sensitive, but unclassified, information in accordance with 2 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM).

4.4.7 Operations Security (OPSEC). The purpose of OPSEC is to reduce the vulnerability of USAF missions to adversary collection and exploitation of critical information. The Contractor shall comply with DoDD 5205.02E “DoD Operations Security”, DoD Manual 5205.02-M and AFI 10-701 “Operations Security” to protect United States (U.S. Government interest. The Contractor shall ensure compliance with OPSEC requirements including procedures to protect classified and/or sensitive, but unclassified, Government projects and/or programs. The Contractor shall ensure Contractor personnel who perform work at Robins AFB or another Government facility comply with the OPSEC procedures of the facility.

4.4.8 Security Incident or Violation. The Contractor shall immediately notify the Government Security Office of any potential or actual security incidents or violations including potential or actual unauthorized disclosure or compromise of classified and/or sensitive, but unclassified, information.

4.5 Supply Chain Risk Management. The Contractor shall implement risk management procedures to ensure that system, equipment, components, software, maintenance equipment, and supplies do not incorporate counterfeit parts, malicious code, or other elements that would allow adversaries to gain access to data and critical program information and disrupt operations. Contractor risk management procedures shall comply with:

· Air Force Pamphlet (AFPAM) 63-113, Program Protection Planning for Life Cycle Management,

· SAE Aerospace Standard AS5553C, Counterfeit Electrical, Electronic, and Electromechanical (EEE) Parts; Avoidance, Detection, Mitigation and Disposition,

· National Institute of Standards and Technology (NIST) Special Publication 800-53 Rev 5, Security and Privacy Controls for Information Systems and Organizations.

4.9 Agency Affirmative Procurement Program. In accordance with FAR 23.404(b)(1), 100% of purchases of Environmental Protection Agency (EPA)-designated products included in the Comprehensive Procurement Guidelines (CPG) list [https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program] and/or United States Department of Agriculture (USDA)-designated products included in the bio based product listings [http://www.biopreferred.gov] shall, at a minimum, meet the EPA or USDA standards for recovered materials or bio based content, respectively, unless an item cannot be acquired competitively within a realistic timeframe, meet appropriate performance standards, and/or be acquired at a reasonable price.

4.9.1 In accordance with FAR 23.404(a)(3)(iii), the Contractor shall provide estimates and verification of recovered material for EPA-designated CPG products and certification for both EPA-designated CPG products and USDA-designated bio based products. In accordance with the Robins Air Force Base, Georgia / Affirmative Procurement Program (formerly Green Procurement Program (GPP)) Plan, the Contractor shall provide estimates and certifications to the Government for completion of the applicable attachment(s) to be included in the Purchase Request (PR) package.

4.15 Inspection of Services/Inspection of Supply: In accordance with the Inspection of Supply/Services clause(s) identified in the contract/order, the Government reserves the right to inspect Contractor performance.

4.16 Invoice/Payment and Receipt/Acceptance: In accordance with DFARS clause 252.232-7003, Electronic submission of Payment Requests and Receiving Reports, the Contractor shall submit/process payment requests (invoices, Receiving Reports or combos) and receipt/acceptance documents via Procurement Integrated Enterprise Environment (PIEE) through module Wide Area Workflow (WAWF). Access at the following site: https://piee.eb.mil/

5.0 Appendices – None.