PRS(TE_1)-Elevator_Maintenance - DRAFT.pdf

TE 1 – PRS

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

1. PURPOSE: This exhibit explains the requirements and standards for performance of service necessary for acceptable contract performance. It describes the quality assurance methods the Government will use to evaluate the Contractor’s performance in meeting the contract requirements and describes the responsibility of the Contractor when a standard for performance is determined to be in noncompliance with contract requirements. The Performance Requirements Summary Table in this Technical Exhibit details the following information:

1.1 Column 1 – Required service under provision of contract.

1.2 Column 2 – Standard for performance of required service.

1.3 Column 3 – The acceptable quality level (AQL) for performance of required service. The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

1.4 Column 4 – The inspection method and frequency that required services will be evaluated by the Government.

2. BASIS FOR GOVERNMENT’S QUALITY ASSURANCE PROCEDURES: The primary quality assurance procedures that will be used by the Government to inspect and evaluate a Contractor’s performance will be random sampling, 100% inspection and customer complaints.

3. DETERMINATION OF CONTRACTOR’S PERFORMANCE

3.1 If the number of defects for a specific service is equal to or greater than the AQL maximum allowable degree of deviation, the service shall be determined unacceptable.

3.2 When performance in any specific service is determined unacceptable and clearly, the fault of the Contractor, the Contractor shall re-perform the work at no additional cost to the Government.

DRAFT

TE 1 – PRS

PERFORMANCE REQUIREMENTS SUMMARY TABLE

Required Service PWS Reference / Standard AQL Surveillance

Preventative Maintenance

1.14 and 5.2:

All manufacturer’s recommended tasks accomplished as scheduled; Recorded on the elevator log sheet; Reported to the

OMD on the day of service

95% Random Sampling

Inspections and Customer Complaints

Government Requested Service

Calls

1.14 and 5.3:

Responded within allowable time;

Recorded on the elevator log sheet;

Reported to the OMD on the day of service

95% of total service calls per month

Random Sampling Inspections and Customer

Complaints

Government Requested Service

Calls – Service Calls with same complaint for same elevator

5.3.2:

More than 4 service calls within one year for same elevator with same complaint 100% Random Sampling

Inspections

State Inspection, Testing and

Certification / Performance

Verification Testing

1.14 and 5.5:

Inspections, testing and certification accomplished annually; Results reported within 14 calendar days of completion

100% 100% Inspections

State Inspection, Testing and

Certification / Performance

Verification Testing Results

5.5:

Number of deficiencies covered under this contract are limited; Deficiencies scheduled for repair immediately

100% 100% Inspections

DRAFT