PRS_ W911RX-21-Q-0007.pdf

Technical Exhibit #2 – Performance Requirements Summary (PRS) The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance thresholds provided below describe the minimum acceptable levels of service required for each requirement.

Performance

Objective

Performance

Standard

Performance

Threshold

Method of

Surveillance

Incentive/Disincentive

Para. 1.4 PWS

Hours of

System

Availability and

Technical

Support

-Fax system shall be operational 365 days yearly 12 hours daily between

0630AM–0630PM

CST

-Technical support shall be available

365 days yearly 12 hours daily between 630AM-

0630 PM CST

-Communication system -

95%compliance.

Technical support

98% compliance.

Random or

Scheduled

- Positive Contractor Performance

Assessment System Reporting.

- Negative Contractor Performance

Assessment System Reporting

- No award of option years.

Para. 1.5 PWS

Performance

Quality

Contractor shall supply copies of any changes to the

Quality Control

Plan (QCP) to the

COR and KO within 5 working days of the change.

100% compliance

Random

-Positive Contractor Performance

Para. 3 PWS

Technical

Requirements

The contractor’s fax system shall support the maximum required storage capacity of 10GB per account/mailbox

-95% compliance

Random

Para. 4 PWS

Functional

Requirements:

*File Formats

*Seamless

Send Process

The contractor’s system shall support the requirement for multiple file formats and seamless send process.

- 98% compliance

Random

Para. 5 PWS

Privacy of

Protected

Health

Information

Privacy of

Protected Health

Information shall be accomplished.

- 100%

Compliance

Note: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this

PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

PRS Description of contents:

a. PRS #: indicates the numbering sequence within the PRS table.

b. Performance Objective: PWS paragraph number(s) specifying each required task(s) and brief summary of required task(s) to be monitored.

c. Performance Standard: appropriate performance standard, usually described in terms of quality and timeliness, so that a distinction can be made between satisfactory and unsatisfactory performance.

d. Actual Quality Level (AQL): This column lists the maximum allowable degree of deviation from perfect performance of each requirement (If applicable, state the sampling method utilized (i.e. ANSI/ASQ Z1.4)) before the Government considers contractor performance unsatisfactory. An AQL does not say the contractor may knowingly offer defective service to the

Government, but recognizes defective performance sometimes happens unintentionally.

e. Workload Indicator(s)/Lot size: This column indicates what will be directly utilized to obtain the lot size and validate the performance objective is achieved.

f. Method of Surveillance: method(s) utilized to objectively perform surveillance of requirement.

g. Consequence of failure to achieve the AQL