PRS CAD 2020.pdf
PDF 117 KB Posted
- Attached to
- Computerr Aided Dispatch System Federal contract opportunity
- Solicitation number
- PANMCC-20-P-0000013485
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| File | Type | Posted |
|---|---|---|
| PWS CAD 2020.pdf |
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Text version
Performance
Objective Performance
Standard Performance Threshold
Statement of Requirement Para A: Initial software installation and testing.
Contractor provides initial software installation for dispatch center and all mobile units. Server connectivity to and from Central Square to POM, then to and from ECC to all mobile units.
100% Server connectivity and operational software at installation and testing phase, in accordance with approved implementation plan.
Statement of Requirement Para A: Initial software installation and testing
Task Completion Report (TCR), signifying the completion of the installation;
Functional Acceptance Testing (FAT)
TCR provided within 24 hours of completion;
FAT pre and post go live, as appropriate
Statement of Requirement Para A: Software Maintenance
Contractor shall conduct routine maintenance to ensure software functionality, and address software issues in minor enhancements. Updates will be socialized, coordinated, and approved prior to release.
Quarterly release updates
Para A: Software Maintenance
24/7 Monitoring and Diagnostic Testing 100% Ongoing support
Para A: Software License Renewal for software upgrades and pertinent software documentation updates to ensure proper configuration, operation and functionality to include the receipt of the latest commercially available software release version(s).
Contractor provides software renewals, upgrades and pertinent software documentation updates as they become available.
Annually at a minimum
Para B: Hardware
Contractor shall provide new and operational hardware for initial installation and as needed for life cycle replacement
Initial provided installation and annual life cycle replacement parts will be
Statement of Requirement Para D Technical support for software in accordance with the respective severity level.
Contractor provides 24x7 remote support from ECC dispatcher
Technical support responds within two hours of dispatcher request for assistance
Para A Software Compliance
Contractor is required to meet the requirements of California Justice Information Services (CJIS) policies
100% Compliance
Statement of Requirement Para C Training for initial installation, routine updates, and new software
Contractor provides initial and scheduled hands on and simulation training using data processes and information relevant to call center. Class schedule will be coordinated and finalized by POM Supervisors.
Initial training within 24 hours of installation
Routine updates and new software training is within 24 hours of POM Supervisor approved software
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