PROSCI CM SOW - Solicitation.pdf

PROSCI CHANGE MANAGEMENT PROFESSIONAL TECHNICAL SERVICES

DESCRIPTION, SPECIFICATIONS, STATEMENT OF WORK

SECTION I DESCRIPTION OF SERVICES

1.1 INTRODUCTION

Professional Technical Services support for: Norfolk Naval Shipyard (Norfolk NSY) efforts related to creation of a Change Management Program to include change management train-the-trainer level-1 certification, train-the-trainer level-2 certification, change management practitioner certification, ADKAR-model mastery level-1, and ADKAR model mastery level-2.

1.2 BACKGROUND

Naval Sea Systems Command (SEA 04X), who serves as the Headquarters for Depot Level Maintenance, directed Norfolk NSY to establish and stand-up a Command Transformation Office (as Code 100TO).

The Code 100TO Office mission is to lead Norfolk NSY through change and growth, driving innovation, improving efficiency, and ensuring the Shipyard’s long-term success. The Code 100TO Office vision is to partner with stakeholders to reimagine the way we do business by unleashing creativity to build the shipyard of the future.

The SEA 04X directive first step to Code 100TO is to lead Norfolk NSY through change.

Leading Norfolk NSY through change will require a Change Management best standard practice.

Change Management best standard practice is not presently an inherently government function.

A cost-effective Contract Partnership with a Change Management professional services provider is needed, to fulfill the SEA 04X directive and the Code 100TO mission.

Cost-effective partnership is sole based on SEA 04X and corporate four Public Naval Shipyard investments through prior service contracts, prior licensing contracts, and prior training contract for change management professional services.

Continuation of prior corporate contracting investments in services, licensing, and training is cost-effective, as the Norfolk NSY work environment is large-scale, heavy industrial, complex, involving over 10,000 direct employees whom intersect and are highly interdependent with the ship repair projects, direct workforce, support, administrative, ships force, other naval entities, and many contracting partners; all in a full spectrum range of production trades, industrial, management, business, support, financial, and technical duties, responsibilities, and multiple SEA 04X programs.

Financially cost-effective and sustained growth of Norfolk NSY people talent in Change Management goals, objectives, principles, frameworks, models, methods, standards, practices, and tools; will assure the Norfolk NSY long-term success in creatively planning, developing, and installing innovative transformational change that is effective and sustainable.

Context and content of change management solutions will move towards a culture that better achieves desired Norfolk NSY command mission performance goals.

1.3 SCOPE

Norfolk NSY requires assistance from a Contract Partnership, with a previous proven contract record due to Norfolk NSY complexities, with the requisite qualifications, personnel, management experience, and corporate capability to provide train-the-trainer certification and practitioner training in Change Management.

Norfolk NSY has broad and diverse professional organizations (offices and departments) that cover a variety of disciplines in the naval shipyard business environment. The major naval shipyard organizations include production trades, engineering, and support code organizations.

Norfolk NSY goal is to improve core mission business performance through improved change management workforce excellence and competency.

Norfolk NSY, Code 100TO Office is responsible for providing creation, execution, oversight, management, policy, and guidance for a Change Management Program, supporting a wide range of intersecting and interdependent initiatives and programs to support facilities, operations, and naval ship maintenance and modernization.

The Prosci Change Management Train-The-Trainer Certification Program, is the cornerstone for building a sustainable change management program, acting as a linchpin for embedding the Prosci ADKAR-based methodology, and fostering change champions within an organization.

This program will allow NNSY to create an independent, internal change management program and competency to forgo the need for future contracts.

The Prosci Change Management Train-The-Trainer Certification Program, will provide the capability and growth capacity to: (a) Sustaining Change Efforts, (b) Cost-Efficiency, (c) Flexibility and Scalability, (d) Ownership and Buy-In, (e) Adapting to Unique Needs, and (f) Developing Expertise Internally.

1.4 SCHEDULE

The schedule of each task and each training session in each period of performance year, will be collaborated and coordinated with the NNSY, Code 100TO Contracting Officer’s Representative.

SECTION II SOLUTIONS

All training and certification courses will be delivered at the Norfolk NSY, located in Portsmouth, Virginia, at naval facility spaces arranged by and provided by Norfolk NSY.

Solution A: Change Management Train-The-Trainer (Level 1) Certification.

Required Deliverable: Provide materials, deliver course training, and provide individual certification documentation to eight (8) command transformation professionals in the Prosci Change Management Train-The-Trainer Certification (Level 1) Program, in accordance with the ADKAR Model, and provide accessibility to the Prosci Content, Tools, and New Developments Portal, during the period of performance year.

Period Of Performance: Base Year (1 Session).

Solution B: Change Management Train-The-Trainer (Level 2) Certification.

Required Deliverable: Provide materials, deliver course training, and provide individual certification documentation to eight (8) command transformation professionals in the Prosci Change Management Train-The-Trainer Certification (Level 2) Program, in accordance with the ADKAR Model, and provide accessibility to the Prosci Content, Tools, and New Developments Portal, during the period of performance year.

Period Of Performance: Option Year 1 (1 Session).

Solution C: Change Management Practitioner Certification.

Required Deliverable: Provide materials, deliver course training, and provide individual certification documentation to 10 transformation professionals per session, in the Prosci Change Management Practitioner (CMP) Certification Program, in accordance with the ADKAR Model, during the period of performance year.

Period Of Performance: Base Year (3 Sessions), Option-Year 1 (2 Sessions).

Solution D: Change Management ADKAR Model Mastery (Level 1).

Required Deliverable: Provide materials and deliver course training, not-to-exceed 15 persons per Session, the Prosci Change Management ADKAR Model Mastery (Level 1) Program, in accordance with the ADKAR Model, during the period of performance.

Period Of Performance: Base Year (1 Session).

Solution E: Change Management ADKAR Model Mastery (Level; 2).

Required Deliverable: Provide materials and deliver course training, not-to-exceed 15 persons per Session, the Prosci Change Management ADKAR Model Mastery (Level 2) Program, in accordance with the ADKAR Model, during the period of performance.

Period Of Performance: Option Year 1 (1 Session).

SECTION III: PERFORMANCE REQUIREMENTS

3.1 The contractor will provide all materials, supplies, and effective instruction, to include: a) arranging for shipping of training materials; b) making clear and effective presentations to individuals and groups; c) organize and communicate ideas and information appropriate to the listener and the situation and d) listen to others and provide appropriate feedback.

3.2 Within a minimum of 30 days after contract award, the Contractor will collaborate and coordinate with the NNSY Code 100TO Technical POC to schedule the course training.

3.3 The Contractor will provide security information to request access to Norfolk Naval Shipyard outlined in Paragraph 6.1.

3.4 The Contractor will provide the NNSY Code 100TO with a copy of their presentation no later than 2 days before the first session of each course.

3.5 The NNSY Code 100TO Contracting Officer Representative (COR) will follow a Quality Assurance Surveillance Plan (QASP) throughout the lifecycle of the contract. The QASP will provide a systematic method to evaluate performance for the stated contract.

SECTION IV: GENERAL REQUIREMENTS

4.1 Defense Biometric Identification System and NAVSEA Badging

All contractors, with the exception of permanent party (or “seated” contractors with Common Access Cards (CACs), will be required to obtain a DBIDS card to gain access to NNSY.

Procedure for receiving a DBIDS card:

a. Contractor will complete the SECNAV 5512 form(s) and forward them to their NNSY Sponsor/Contracting Officer’s Representative (COR).

b. The sponsor will complete the CVS spreadsheet utilizing the information on the completed SECNAV5512 forms and forward all documents to Commander Navy region Mid-Atlantic (CNRMA) for vetting.

c. CNRMA will add the contractor to the “179-Day List” which is utilized by the Pass and ID office to create the DBIDS card.

d. Once on the 179-Day List, the contractor may go to Pass and ID to have their DBIDS card generated.

e. Green NAVSEA access badges can be generated at this point with contractors providing proof of U.S. Citizenship (Birth Certificate/ US Passport).

4.2 Portable Electronic Devices (PEDs)

A PED is defined as any non-stationary electronic apparatus with singular or multiple capabilities of, but not limited to recording, storing, and/or transmitting data, voice, video, or photo images (e.g., cell phones, laptops, tablets and wearable devices such as fitness bands and smart watches).

a. NAVSEA 04 Ser 04/281 IMPLEMENTATION PLAN FOR ALLOWING CAMERA-

PORTABLE ELECTRONIC DEVICES WITHIN THE CONTROLLED INDSUTRIAL AREA

b. NAVSEAINST 2200.1A PORTABLE ELECTRONIC DEVICES POLICY

c. SECPROMAN Vol 1 5510.36 Rev E

In accordance with ref (a), personally owned camera enabled PEDs will be authorized inside of the Controlled Industrial Area (CIA) and all

Security Islands. Camera enabled PEDs will remain unauthorized within Controlled Nuclear Information Areas (CNIAs), Nuclear Work Areas (NWAs) and Open Storage Areas.

All PEDs, camera enabled or not, are still prohibited within NWAs and Open Storage Areas.

The allowance of camera enabled PEDs inside of the CIA and Security Islands does not negate existing photography policies. Unofficial photography, filming of video, or live streaming from the camera-enabled PED remains prohibited within the CIA or any NAVSEA controlled space outside of the CIA. Further, audio recordings (both digitally or magnetically) in NAVSEA spaces is prohibited without the approval of the Code 1120 Security Director.

Submarine SPECIFIC PEDs Instructions: In accordance with COMSUBLANT/ COMSUBPACINST 2075.1C, the use of PEDs while in or on Department of Navy Submarines are prohibited.

4.3 Contractor Personnel

The Contractor/Instructor must have a thorough knowledge and understanding of mindset change principles that go beyond behavior.

The Contractor shall furnish sufficient personnel to perform all work specified within this performance work statement.

Contractor personnel shall not establish an employee-employer relationship with Government personnel under this contract.

Contractor shall not provide personal services.

Contractor personnel will make clear to all individuals they engage with that they are Contractor employees and not Government employees. When participating and introducing themselves during official events wherein Government, non-Government, or foreign personnel are present, Contractor personnel will identify themselves as employees of the Contractor.

Contractor personnel shall not manage, supervise, direct, or task Government employees or military personnel. Contractor personnel may not engage in or make any commitment to non- Government personnel, including a foreign official, which commits the expenditure of U.S.

Government resources.

U.S. Government Official Holidays are observed at NNSY, thus restricting access to NNSY and restricting access to NNSY employees. If a holiday falls on a Saturday, the holiday is observed on the preceding Friday. If a holiday falls on a Sunday, the holiday is observed on the following Monday.

4.4 Support Sub-Contractor

On-Site Support Contractors to the prime Contractor shall follow all policies, rules, requirements as the prime contractor.

4.5 Government Approval

Approval by the Government as required under this contract and applicable specifications shall not relieve the Contractor of its obligation to comply with the specifications and with all other requirements of the contract, nor shall it impose upon the Government any liability it would not have had in the absence of such approval.

4.6 On-Site Safety Requirements

Per FAR 22.102-1(a) entitled "Safety", Contractors are hereby informed that their employees or representatives present on property under Norfolk Naval Shipyard cognizance must follow Federal and State OSHA requirements and Norfolk Naval Shipyard OSHE Program Manual, NAVSHIPYDNORINST P5090.2 requirements or safety requirements for site specific location of the contract.

Contractors and Non-NNSY Government Agencies (NNGAs) are hereby informed that their employees or representatives present on property under Norfolk Naval Shipyard (NNSY) cognizance must adhere to Federal OSHA requirements for hazardous energy control IAW 29 CFR 1915.89 and must follow Hazardous Energy Control (HEC) procedures as identified in NAVSEA’s Occupational Safety, Health, and Environment Corporate Manual (OSHECM) Chapter 250 (latest revision), when performing work under NNSY contract. All HEC work to be performed by Contractors and NNGAs requires that NNSY Technical Points of Contact (TPOCs) and/or Contracting Officer’s Representatives (CORs) be notified of the HEC scope of work prior to starting work. Any changes or deviations in the initial scope of HEC work requires the NNSY TPOCs and/or CORs be informed of the change/deviation. Appendix 250.B-1 through B-3 of OSHECM Chapter 250 for multiple employer work identifies when Contractors and NNGAs are required to assign their Lockout/Tags-Plus Coordinator (LOTC) to coordinate HEC work with the cognizant NNSY LOTC. HEC locks shall be provided by the contractor or NNGA for their employees use. The HEC locks shall have red bodies with name labels or name tags affixed, identifying who installed the HEC lock(s) and a point of contact telephone number. HEC lock name labels and tags must be made of materials that will hold up to the environment to which they are exposed. HEC tags used for Tags-Plus HEC work shall be provided by the cognizant NNSY LOTC to the contractor or NNGA for their use if machinery, equipment, or systems (MES) cannot be locked out. OSHECM Chapter 250 Tags-Plus procedures will be strictly followed.

Contractors and NNGA’s may obtain electronic copies of OSHECM Chapter 250 (latest revision) and access the OSHA 1915.89 web site by using the following link to NNSY’s public access web site: http://www.navsea.navy.mil/shipyards/norfolk/default.aspx

Names and contact information for NNSY LOTCs and/or the Facility Custodian will be provided by NNSY TPOC and/or CORs set forth elsewhere in this award document.

4.7 Access To Data Or Computer Software With Restrictive Markings

Contractor SHALL NOT have access to data or computer software with Restrictive Markings.

4.8 Access To Government Computer Hardware, Software, Data Bases

Contract SHALL NOT have access to any Government Computer hardware, software, and data bases.

If Computer hardware, software, and data bases are needed in the performance and delivery of any Task Areas, coordination with the Norfolk NSY COR shall be required.

Contractor shall agree to test for viruses, malware, trojan horses, and other security threats for any communicated electronic files, containing data and information, such as documents, forms, training materials, etc.

4.9 Key Personnel and Substitution

The Contractor agrees that a partial basis for award of this contract is the list of key personnel proposed. Accordingly, the Contractor agrees to assign to this contract those key persons whose resumes were submitted with the proposal necessary to fulfill the requirements of the contract.

No substitution shall be made without prior notification to and concurrence of the Contracting Officer in accordance with this requirement. Substitution shall include, but not be limited to, subdividing hours of any key personnel and assigning or allocating those hours to another individual not approved as key personnel.

All proposed substitutes shall have qualifications equal to or higher than the qualifications of the person to be replaced. The Contracting Officer shall be notified in writing of any proposed substitution at least forty-five (45) days, or ninety (90) days if a security clearance is to be obtained, in advance of the proposed substitution. Such notification shall include: (1) an explanation of the circumstances necessitating the substitution; (2) a complete resume of the proposed substitute; (3) an explanation as to why the proposed substitute is considered to have equal or better qualifications than the person being replaced; (4) payroll record of the proposed replacement; and (5) any other information requested by the Contracting Officer (KO) to enable the KO to judge whether or not the Contractor is maintaining the same high quality of personnel that provided the partial basis for award.

SECTION V: CONTACT INFORMATION

[This information will be provided upon contract award].