Proprietary Letter VAMC Baltimore-9.7.21.pdf

NORTH AMERICAN HEADQUARTERS

PO BOX 1209 * West Chester, PA 19380 * PHONE: 877-669-2243 * FAX: 484.875.0511 * www.tecniplastusa.com

Date September 7 2021

VAMC Baltimore

RE: Tecniplast Service

Hello, In response to your request for a statement of “Proprietary Interest”:

Tecniplast equipment is designed, engineered and manufactured in Italy utilizing proprietary parts and software. Our network of Authorized Service Engineers have been thoroughly trained and tested to ensure an expert level of service proficiency to properly maintain, diagnose, repair and calibrate your equipment.

Utilizing Tecniplast USA as a sole source provider for your maintenance service is essential for the following reasons:

Proprietary parts procurement; Tecniplast authorized Service Engineers have access to confidential documentation to properly identify and order OEM parts.

Tecniplast equipment requires specialized software diagnostic and calibration tools.

Allowing non-authorized and non-qualified maintenance or repair activities can cause a dangerous operating condition resulting in equipment damage and compromising the overall health and safety of facility personnel. Customers are fully responsible for any issues that arise from the result of the unauthorized maintenance or service activities.

We hope you value the importance of using Tecniplast qualified Service Engineers to provide the proper care and maintenance of your equipment, thereby helping to ensure the long term health and safety of your facility and research animals.

Thank you, Kyle Moser Director of Service-Tecniplast USA