PROJECT SCOPE OF WORK.pdf
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- FA302026Q0070
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This document is a Project Scope of Work for Avaya certificate-level training courses focused on the Avaya Communications Manager Release 10.x platform for Sheppard Air Force Base. All training will be delivered remotely via virtual instructor-led sessions.
The scope includes two five-day virtual instructor-led courses combining interactive lectures with practical lab exercises. Course 1.61451V—Administering Avaya Aura® Communication Manager—targets individuals responsible for day-to-day administration tasks and covers system manager roles, dial plan configuration, feature access codes, endpoints, Class of Restriction (COR) and Class of Service (COS) features, call treatment options, user features (bridged call appearance, priority calling, abbreviated dialing), group features (hunt groups, pickup groups, team buttons), announcements, meet-me conference bridges, trunk configuration, call routing using Automatic Alternate Routing (AAR) and Alternate Route Selection (ARS), and basic maintenance and troubleshooting. Course 2.71202V—Integrating Avaya Aura® Core Components—is designed for technicians new to Avaya Aura responsible for implementation and integration of core products. This course covers core component features and functionality, deployment processes, integration of core components within the Avaya Aura solution architecture, implementation and configuration of Avaya Aura Device Services for dynamic endpoint configuration and AADS utility services, post-implementation configuration, and basic administration and troubleshooting for Avaya core components.
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| File | Type | Posted |
|---|---|---|
| Attachment 1-Provisions and Clauses.pdf | ||
| RFO Combo.pdf |
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PROJECT SCOPE OF WORK
AVAYA CERTIFICATE LEVEL, TRAINING COURSES FOR THE AVAYA COMMUNICATIONS MANAGER RELEASE 10.X FOR SHEPPARD AFB. ALL COURSES WILL BE DELIVERED REMOTELY VIA VIRTUAL INSTRUCTOR.
1.61451V-ADMINISTERING AVAYA AURA® COMMUNICATION MANAGER
THIS 5-DAY VIRTUAL INSTRUCTOR-LED COURSE IS DESIGNED FOR INDIVIDUALS, RESPONSIBLE FOR
ADMINISTERING AND CARRYING OUT DAY-TO-DAY ADMINISTRATION TASKS ON AVAYA AURA®
COMMUNICATION MANAGER.
DELIVERED IN A VIRTUAL CLASSROOM SETTING WITH REMOTE ACCESS TO A LAB ENVIRONMENT, THIS OFFER CONSISTS OF A COMBINATION OF INTERACTIVE INSTRUCTOR LECTURES FOLLOWED BY PRACTICAL
LAB EXERCISES.
KEY LEARNING OBJECTIVES:
• EXPLAIN THE ROLE OF COMMUNICATION MANAGER (CM) IN THE AVAYA AURA® CORE
• DESCRIBE THE ROLE OF THE SYSTEM MANAGER FOR ADMINISTERING THE COMMUNICATION
MANAGER
• CONFIGURE KEY CM COMPONENTS SUCH AS THE DIAL PLAN, FEATURE ACCESS CODES, AND
ENDPOINTS
• EXPLAIN THE CLASS OF RESTRICTION (COR) AND CLASS OF SERVICE (COS) FEATURES
• DEFINE CM CALL TREATMENT OPTIONS, SUCH AS CALL COVERAGE AND CALL FORWARD
• CONFIGURE CM USER FEATURES, INCLUDING BRIDGED CALL APPEARANCE, PRIORITY CALLING, AND ABBREVIATED DIALING
• ADMINISTER CM GROUP FEATURES SUCH AS HUNT GROUPS, PICKUP GROUPS, AND TEAM BUTTON
• DEFINE CM ANNOUNCEMENTS AND CREATE A MEET-ME CONFERENCE BRIDGE
• CONFIGURE TRUNKS AND CALL ROUTING USING THE AUTOMATIC ALTERNATE ROUTING (AAR) AND
ALTERNATE ROUTE SELECTION (ARS) FEATURES
• PERFORM BASIC CM MAINTENANCE AND TROUBLESHOOTING
2.71202V-INTEGRATING AVAYA AURA® CORE COMPONENTS
THIS 5-DAY VIRTUAL INSTRUCTOR-LED COURSE IS INTENDED FOR TECHNICIANS NEW TO AVAYA AURA AND WILL BE RESPONSIBLE FOR THE IMPLEMENTATION AND INTEGRATION OF THE CORE PRODUCTS IN THE
AVAYA AURA SOLUTION.
DELIVERED IN A VIRTUAL CLASSROOM SETTING, WITH REMOTE ACCESS TO A LAB ENVIRONMENT, THIS OFFER CONSISTS OF A COMBINATION OF INTERACTIVE INSTRUCTOR LECTURES FOLLOWED BY PRACTICAL
LAB EXERCISES.
KEY LEARNING OBJECTIVES:
• DESCRIBE THE KEY FEATURES AND FUNCTIONALITY OF THE CORE COMPONENTS IN THE AVAYA
AURA SOLUTION
• DESCRIBE THE DEPLOYMENT PROCESS FOR THE CORE PRODUCTS
• PERFORM THE INTEGRATION OF THE CORE COMPONENTS IN THE AVAYA AURA SOLUTION
ARCHITECTURE IMPLEMENT AND CONFIGURE AVAYA AURA DEVICE SERVICES FOR DYNAMIC
ENDPOINT CONFIGURATION AND AADS UTILITY SERVICES CAPABILITY
• PERFORM POST-IMPLEMENTATION CONFIGURATION OF THE CORE COMPONENTS IN THE AVAYA
AURA SOLUTION ARCHITECTURE
• PERFORM BASIC ADMINISTRATION AND TROUBLESHOOTING FOR THE AVAYA CORE COMPONENTS
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