Product Description - 3D printer Emerald Package.docx

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3D Printer Emerald Maintenance Care Package Federal contract opportunity
Solicitation number
FA8227-21-Q-3DPR
Issued by
Department of the Air Force

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Product Description Emerald Care Maintenance Package

309 MAINTENANCE SUPPORT GROUP (MXSG)

1. DESCRIPTION OF PRODUCT

The 309th Maintenance Support Group (MXSG) has a requirement to purchase the Emerald Care Maintenance package in support of multiple Stratasys 3d Printers listed below. This maintenance package shall be for a five (5) year Period of Performance.

Machine
Serial Number
Start Date
F900 AIS
L2207
25 March 2024
F900 AIS
L2228
4 March 2022*
Fortus 450
K11146
15 April 2024
Fortus 450
K11147
15 April 2024
F370
D31577
4 March 2021
F370
D31596
4 March 2021
F120
D40718
4 March 2022*

* Actual date will depend on installation date of machine

2. SPECIFICATIONS: Emerald Care Maintenance Package shall include:

· On-site technical support within 3 business days of Government’s request.

· Stratasys certified preventative maintenance at factory recommended maintenance intervals.

· Priority scheduling of certified field service representative after a problem is reported.

· Replacement of all defective or worn machine parts.

· Software/hardware updates when available throughout the Period of Performance.

3. WARRANTY: The contractor shall provide a standard commercial warranty.

4. SHIP TO: Delivery shall be made to the following address located at Hill Air Force Base.

MXSG

7278 4th Street Bldg. 100 Bay E Hill Air Force Base, UT, 84056

5. GOVERNMENT POINT OF CONTACT:

Taylor Gittins, (801) 777-6496, taylor.gittins@us.af.mil

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