Product Description - 3D Print Emerald.pdf

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3D Printer Stratasys Emerald Maintenance Package
Solicitation number
FA8224-20-Q-3D02
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Product Description Emerald Care Maintenance Package

309 MAINTENANCE SUPPORT GROUP (MXSG)

1. DESCRIPTION OF PRODUCT

The 309th Maintenance Support Group (MXSG) has a requirement to purchase an Emerald Care Maintenance package in support of a Stratasys Fortus 900MC 3d Printer, Serial Number L0452. This maintenance package shall be for a five (5) year Period of Performance.

2. SPECIFICATIONS: Emerald Care Maintenance Package shall include:

On-site technical support within 3 business days of Government’s request.

Stratasys certified preventative maintenance at factory recommended maintenance intervals.

Priority scheduling of certified field service representative after a problem is reported.

Replacement of all defective or worn machine parts.

Software/hardware updates when available throughout the Period of Performance.

3. WARRANTY: The contractor shall provide a standard commercial warranty.

4. SHIP TO: Delivery shall be made to the following address located at Hill Air Force Base.

MXSG

7278 4th Street Bldg. 100 Bay E Hill Air Force Base, UT, 84056

5. GOVERNMENT POINT OF CONTACT:

Taylor Gittins, (801) 777-6496, taylor.gittins@us.af.mil

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