PrimeOCR ACQ-25-0356 SOW-20250610.docx

1. Requirement Title: Prime Optical Character Recognition (OCR) Capability

2. Background

2.1. Mission. The mission of the United States Patent and Trademark Office (USPTO) is to foster innovation, competitiveness and economic growth, domestically and abroad, by providing high quality and timely examination of patent and trademark applications, guiding domestic and international intellectual property (IP) policy.

2.2. The Office of the Chief Information Officer (OCIO). The Chief Information Officer (CIO) is the principal advisor to the Undersecretary of Commerce for intellectual property and director of the United States Patent and Trademark Office on the application and transformation of information technology (IT) for the USPTO’s business. The organization leads IT strategy and management in support of the agency’s mission, including big data, cybersecurity, cloud computing, and emerging technology.

2.3. Business Product Delivery Office (BPDO). The BPDO is a product-centric, DevSecOps organization that delivers business value to customers via software, from initial design to the deployment and ongoing operation.

2.4. Patent Product Delivery Division (PPDD). The PPDD is a product-centric DevSecOps organization that delivers business value to Patents customers via software, from initial design to the deployment and ongoing operation.

2.4.1. Patent Product Delivery Branch 3 (PPDB3). The PPDB3 provides end-to-end business product delivery (i.e., Development, Security, and Operations), including product management, in support of the Patent Exam Center (PEC) product of the Patent Product Line (PPL).

2.5. Prime Optical Character Recognition. USPTO currently utilizes Prime Optical Character Recognition (OCR) software for their Patent and Trademark Assignment System (PTAS) to provide Patent and Trademark the ability to OCR both patent and trademark assignments using an image-based workflow system. An assignment document generally provides information regarding the ownership of patent and trademark properties.

2.6. Prime OCR Software Support the Following USPTO Products:

2.6.1.1. Certified Copy and Assignments (CCA)

2.6.1.2. Patent Exam Center (PEC)

2.7. Prime OCR Functionality. Optical Character Recognition technology digitizes text from images, transforming paper documents into editable and searchable digital files. This process not only streamlines document management but also enhances data accuracy and accessibility. PrimeOCR software is crucial for converting text from various image formats, such as scanned documents, photos, and PDFs into machine-readable data. By recognizing and extracting text from images, OCR software enables users to efficiently edit, search and store data, significantly streamlining document management processes.

3. Purpose The purpose of this SOW is to procure Prime OCR Software for Patent Exam Center (PEC), Trademark Content Management Services (TCMS) and Certified Copy and Assignments (CCA) for service and software license support.

3.1. Prime OCR Capability Technical Requirements

3.1.1. Process specific range of pages in a TIFF document or an entire document.

3.1.2. OCR and accurately convert the table structure and table text content on each page.

3.1.3. Achieve OCR accuracy level that exceeds 99% for high quality images and 90% for poorer quality images.

3.1.4. Output and deliver the results for each page or the entire document in HTML format, accurately representing table structures.

3.1.5. Support a wide variety of source IDS form types with structured and unstructured tables.

3.1.6. Support special characters and multiple languages.

3.1.7. Handwriting Recognition – for digitizing handwritten notes and forms

3.1.8. High Processing Speed

3.1.9. Batch Processing – batch processing to handle multiple documents simultaneously

3.1.10. High Quality image processing

3.1.11. Advanced error correction

3.1.12. Configurable for specific needs

3.1.13. Large scale document processing and can handle high volume of scanned documents efficiently.

3.1.14. Security and Compliance Features

3.1.14.1. Encryption – strong encryption for data protection

3.1.14.2. Secure Data Storage

3.1.14.3. Access Controls

3.1.15. Integration with Existing Systems

3.1.15.1. Support Java/Python/C# as a language

3.1.15.2. Available through an API/SDK

3.1.16. Support memory streams or a memory mapped filesystem.

3.1.17. Scale efficiently to support high volumes with high performance.

4. Scope

4.1. Task 1 – Kick Off Meeting

The Contracting Officer (CO) and Contracting Officer’s Representative (COR) shall hold a remote kick off meeting / post award conference at a time and with a meeting system determined by the CO with the Contractor’s team and other relevant agency personnel to review and clarify the contract’s objectives, expectations from the Government and address any questions the Contractor may have.

4.2. Task 2 – PrimeOCR Software License Service Agreement

4.2.1. The agreement shall cover the following topics at a minimum:

4.2.1.1. General information and parties involved to include dispute resolution and customer responsibility

4.2.1.2. Account management and technical support points-of-contact

4.2.1.3. Definitions

4.2.1.4. Payments

4.2.1.5. Maintenance and support

4.2.1.6. Warranties and limitation of liability

4.2.1.7. Indemnification

4.2.1.8. Confidential information and ownership

4.2.1.9. Term and termination

4.2.1.10. Applicable law and dispute resolution.

4.2.1.11. Permitted and prohibited means of software access, distribution, modification, and protection

4.2.1.12. Security Mechanisms

4.2.1.13. Users’ rights required to use software

4.2.1.14. Liability

4.3. Task 3 – Initial installation and configuration support

The Contractor shall provide initial installation and configuration support. Pertinent tasks include installation instructions, minimum system requirements, on-call and knowledge base support, and configuration support instructions

5. Deliverables The contractor shall provide OCR Software, Maintenance and Support for the configurations and quantities listed in Table – 1.:

Table 1 Deliverables

SOW Section

Virtual remote meeting with CO/COR

Electronic to COR

Electronic to Technical Leads and Product Owners

-PrimeOCR Base Configuration

- Level 4, Level 5 Upgrades -InputAccel Option

Certified Copy and Assignment (CCA) -PrimeOCR Base Configuration

- Level 4, Level 5 Upgrades

-PrimeOCR Base Configuration -Level 4, Level 5, Level 6 Upgrades -Image Enhancement Option -PDF Input Option -Color Option -Lexical Plus Option -Asian Language Option -3 CPU Upgrade

6. Period of Performance

6.1. Base – 12-months from the award effective date.

6.2. Option Period 1 – 12-months from the end of the Base Period.

6.3. Option Period 2 – 12-months from the end of Option Period 1.

7. Technical Evaluation Criteria

7.1. Lowest Price Technically Acceptable

8. Place of Performance The primary place of performance is expected to be remotely and the United States Patent and Trademark Office (USPTO) Building at 600 Dulany Street, Alexandria, VA 22314.

9. General Security Requirements:

9.1. Note that the Contractor agrees that all of the items specifically listed in this section apply to both the Prime Contractor and all teammates, subcontractors and/or independent Contractors:

9.2. Contractors (including sub-contractors) entering into an agreement for services to the U.S. Patent and Trademark Office (USPTO) and/or its Federal customers shall be contractually subject to all USPTO and Federal IT Security standards, policies, and reporting requirements. The Contractor shall meet and comply with all applicable Federal, Department of Commerce (DOC), and USPTO laws, regulations, standards, policies, and guidelines, other Government-wide laws, and regulations for protection and security of Information Technology.

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